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The D&D Daily Mobile Edition

February 3, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Kevin Ach was named Senior Director Field Loss Prevention for Office Depot, Inc.  Kevin has been part of the loss prevention team at Office Depot since 2005 where he started as their Manager, Loss Prevention Operations. Since he started at this company, he has held a number of various loss prevention leadership positions including Director of Loss Prevention Operations, Director of Loss Prevention and Safety, Supply Chain, and also Senior Director Pricing Compliance & Reporting and now, with the merger of Office Max and Office Depot, Kevin assumes the role of Senior Director Field Loss Prevention. Kevin earned his Bachelor's of Science degree in Systems Engineering from the United States Military Academy at West Point. Congratulations Kevin!
 

Retailers Commit to Collaborative Approach to Reduce Fraud  The National Retail Federation today urged Congress to take a comprehensive approach as it contemplates a national response to criminal cyber attacks in which millions of consumers’ credit and debit card numbers were stolen. NRF said retailers are willing to do their part to improve security, but that banks and card companies must also take major steps to shore up the current fraud-prone payments system. "This is a continuous battle against determined fraudsters,” NRF Senior Vice President and General Counsel Mallory Duncan said. “Every party in the payment system, financial institutions, networks, processors, retailers and consumers, has a role to play in reducing fraud." Duncan is scheduled to testify this afternoon before a hearing on data security being held by a subcommittee of the Senate Banking, Housing and Urban Affairs Committee. In testimony prepared for delivery at the hearing, Duncan said the United States is under constant criminal attack from sophisticated cybercriminals – largely located overseas – who target financial institutions, manufacturers, public utilities and other businesses, not just retailers. In the short term, Duncan said the banking industry needs to replace current cards that store consumer data on 1960s-era magnetic strips, and have users sign their name with modern cards that encrypt data on an embedded microchip and require use of a secret Personal Identification Number, or PIN. Instead, banks and card companies have pushed so-called EMV – Europay, MasterCard and Visa – proprietary cards that use a chip but remain open to fraud by allowing the use of a signature. Duncan said replacement of easily forged signatures with a PIN and Chip card is essential to security. In his testimony, Duncan urged the United States to look beyond Payment Card Industry security standards and proposed EMV cards, and embrace a more secure and technologically-advanced payments system that is as innovative as it is competitive. In the longer term, Duncan said further improvements such as point-to-point encryption of data, “tokenization” of transactions and mobile payments offer potential solutions to better protect consumers. Duncan also urged Congress to pass the Cyber Intelligence Sharing and Protection Act, which would make it easier for the commercial sector to share information about cyberthreats and ensure that cybercrimes are thoroughly investigated and prosecuted. (Source pymnts.com)

Target's data breach fraud cost could top $1 billion: analyst  Estimates are that 4.8 million to 7.2 million cards of the 40 million cards affected by the breach could see fraudulent activity. Conory believes "a few hundred dollars per card was a reasonable fraud estimate," which would put the total amount between $1.4 billion and $2.2 billion. The Payment Card Industry typically fines merchants 30 to 50 percent of the total cost to banks, putting the potential cost to Target at between $400 million and $1.1 billion. (Source bizjournals.com)

LexisNexis report says mobile fraud threats loom for retailers  As retailers increasingly look to mobile as a way to generate revenue, mobile fraud threats are affecting merchants to the tune of $283 for every $100 of actual losses, according to the LexisNexis True Cost of Fraud Mobile Study released today. •Fraud against mobile merchants is more pervasive in credit card fraud than debit card fraud. Nearly three in five fraudulent transactions were credit card based, while only 23 percent were attributable to debit cards. •Mobile merchants face more identity theft than all merchants. They also view identity verification as the most serious fraud-prevention issue. (Source retailcustomerexperience.com)

Hotel Franchise Firm White Lodging which operates a number of Marriott's - Investigates Data Breach - Have you stayed in one recently?  White Lodging, a company that maintains hotel franchises under nationwide brands including Hilton, Marriott, Sheraton and Westin appears to have suffered a data breach that exposed credit and debit card information on thousands of guests throughout much of 2013, KrebsOnSecurity has learned. They were seeing a pattern of fraud on hundreds of cards that were all previously used at Marriott hotels from roughly March 23, 2013 on through the end of last year. (Source krebsonsecurity.com)

Hudson's Bay Corp. to invest $1B in Saks Fifth Ave upgrades and double Saks Off 5th stores  HBC plans to spend as much as $1 billion in upgrading Saks stores, with $250 million earmarked for the company’s flagship Fifth Avenue store in New York, and more than double the store count of Saks Off 5th outlet stores from the current 71, including 20 stores in Canada. Other new plans for Saks include using its e-commerce platform as infrastructure for all Hudson’s Bay, Lord & Taylor and Saks online activities, which would save the company a reported $50 million per year. (Source chainstoreage.com)

Teen Retailers Ask: Where Did Teenagers Go? Sales expected to be down 6.4% for Q4 - Worst Category in Retail  Sales are down across the shelves of many traditional teenage apparel retailers, and some analysts and others suggest that it’s not just a tired fashion sense causing the slump. The competition for teenage dollars, at a time of high unemployment within that age group, spans from more stores to shop in to more tempting technology. And sometimes phones loaded with apps or a game box trump the latest in jeans. Mainstays in the industry like Abercrombie & Fitch, American Eagle Outfitters and Aéropostale, which dominated teenage closets for years, have been among those hit hard. The grim reports of the last holiday season have already proved punishing for senior executives at the helm of a few retailers. Aside from those shake-ups, analysts are saying they do not expect much improvement in this retail sector any time soon. According to a survey of analysts conducted by Thomson Reuters, sales at teenage apparel retailers open for more than a year, like Wet Seal, Zumiez, Abercrombie and American Eagle, are expected to be 6.4 percent lower in the fourth quarter over the previous period. That is worse than any other retail category. Cheap fashion has also driven a more competitive market. So-called fast-fashion companies, like Forever 21 and H&M, which sell trendy clothes at low prices, have muscled into the space, while some department stores and discount retailers like T. J. Maxx now cater to teenagers, as well. (Source nytimes.com)

CBS Accidentally Airs Super Bowl Security's Wi-Fi Password

Can big fines stop big data breaches?

Wary consumers opt for cash over plastic, 37% of Americans say they're making an effort to use cash

Quarterly Same Store Sales Results

Ingles Markets Q1 down 0.8% with net sales up 1.1%


Last week's most popular news article --


Michael Jeffries No Longer Chairman at Abercrombie & Fitch
 

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eBay News
 

ebay Investigators Work with Law Enforcement Leads to Convictions for Stolen Car Parts Gang

A professional gang stole almost 1m pounds (1,650,000 US dollars) of car parts from Nissan then sold them online.

Using inside men who worked for Nissan and firms linked to the Washington car manufacturer, the crooks helped themselves to expensive parts.

Four ringleaders in the gang were yesterday jailed at Newcastle Crown Court after undercover police smashed the plot.

The court heard they stole at least 330 satellite navigation units, valued at 2,600 pounds each, selling them on eBay for 150 pounds.

Sentencing nine of the gang, Judge Jeremy Freedman said: “The conspiracy to steal the goods and the handling of them has the hallmarks of professionalism."

Read more here.

For further information on PROACT, email inquiries to PROACT@eBay.com.

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Loss Prevention News Network
 

NE ORC Symposium and Trade Show: Gus Downing

Gus Downing, publisher and editor of the D&D Daily, talks about ORC on a national basis, diving into how it has expanded, how retailers are responding and combating it, and what the Daily e-newsletter is doing to address the growth of this national problem.

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Press Releases
 



Vector Security Now Accepting Applications for
2014 LPF Scholarships

Company continues commitment to furthering loss prevention education

PITTSBURGH, January 31, 2014 – Vector Security, Inc., the provider of intelligent security solutions tailored to the needs of customers, is accepting applications for its 2014 Loss Prevention Foundation (LPF) scholarship program from now through March 31, 2014. Applications can be downloaded via the Vector Security website at www.vectorsecurity.com/lpfscholarship.

The scholarships provide financial support to loss prevention professionals – or those who have an
interest in loss prevention – seeking to obtain LPQ and LPC certifications. Vector Security began
awarding the scholarships in 2009 in support of career development and continuing education for
professionals in this important and rapidly-growing industry.

The scholarships cover all course and examination fees for retail loss prevention professionals who wish to obtain LPF’s Loss Prevention Qualified (LPQ) or Loss Prevention Certified (LPC) certifications.

In 2012, the program was expanded into Canada and will continue this year as well. A total of 10 LPQ and 10 LPC scholarships will be awarded to U.S.-based professionals, while another five LPC
scholarships will be awarded to Canadian-based professionals.

“We value the contributions loss prevention professionals make to this industry and are extremely pleased to offer the LPF scholarship program once again,” said Michael Grady, Executive Vice President, Vector Security. “Our commitment to this profession remains strong. Over the years, LPQ and LPC certifications have become immensely popular and well-respected. We’re honored to assist worthy individuals who otherwise may be hindered by the costs associated with obtaining this certification.”

Anyone currently in the loss prevention industry, or has an interest in the industry, may apply for an LPQ scholarship. Those applying for the LPC scholarship must meet certain eligibility requirements. Detailed information can be found at www.vectorsecurity.com/lpfscholarship.

Vector Security has awarded 109 scholarships totaling almost $105,000 since the program began in 2009.

For more than 40 years, Vector Security, Inc. (www.vectorsecurity.com) has been a premier
provider of intelligent security solutions tailored to the needs of the customer. Headquartered in
Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a mutual insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to more than 270,000 homes and businesses.

Contact:
Debbie Fisher
Marketing Online Specialist
724-741-2200 x2513

 

Retail Crime News
Sponsored by Sony

Walmart male store maintenance crew member returns to store Saturday night and open's fire on woman - now in critical but stable condition in Conway, Ark.  Police in Conway say the suspect arrested in the shooting of a woman at a Wal-Mart store on the city's north side was an employee of the discount store. Police spokeswoman LaTresha Woodruff told reporters on Sunday that Lori Martin of Conway was shot several times shortly after 10 p.m. Saturday and was in critical but stable condition at a hospital here. Woodruff says no one else inside the store was injured. Woodruff says the suspect was a part of the store's maintenance crew and had left the store about 30 minutes before the shooting — then returned to the store and opened fire on the woman. Woodruff says police have not determined why Martin was apparently targeted. (Source ky3.com)

2 in custody in $700K New York City Cartier store robbery  Two suspects are in custody following a brazen broad-daylight robbery at the Cartier store in midtown Manhattan. Police said Friday that two suspects both from Brooklyn, were arrested on robbery charges. Five suspects with hammers entered the store at the corner of Fifth Avenue and 52nd Street at about 12:30 p.m. Thursday and smashed open a glass display case. Police said they made off with 16 watches worth more than $700,000. Police say some of the stolen property has since been recovered. Police believe the bandits were involved in other similar robberies. (Source commercialappeal.com)


Cop for Christie Caught Shoplifting at Cabela's
A New Jersey state trooper shoplifted gun accessories and attempted to get out of his arrest by telling a Pennsylvania police officer that he would lose his job as a member of Gov. Chris Christie's security detail if charges were filed, a police chief told The Associated Press on Monday. (Source abcnews.go.com)

Deluth, MN., jewelry store employee pleads not guilty to $800,000 theft  A Duluth woman has pleaded not guilty to charges that she stole up to $800,000 worth of goods from Security Jewelers, the downtown jewelry store where she worked.  (Source privateofficerbreakingnews.com)

Hackensack, N.J., detectives arrest 2 in Riverside Square Mall $130,000 furs theft, seek third man  Two Mount Vernon, N.Y. men were in custody and a third was being sought in connection with the thefts of $130,000 worth of chinchilla fur coats from a shop at Riverside Square Mall in Hackensack earlier this month.  (Source privateofficer.cm)

Two girls threaten to shoot Macy’s Loss Prevention agents at Eastwood Mall in Niles, OH  Police said the two officers were threatened when they confronted the two females as they were attempting to steal merchandise at the Macy's department store. As the loss prevention officers tried to apprehend the females, one of them stated to "shoot them" and the other one put her hand in her purse and stated she was going to shoot them and told them to back off. The suspect fled. (Source tribtoday.com)

Cato employee arrested in embezzlement

Burglar steals a shotgun from Bass Pro Shop in the Arundel Mills Mall, in Hanover, MD 

Southwest Missouri man accused of plotting shooting attacks at a movie theater and a Walmart has been found guilty

Rooftop burglar caught stealing copper wiring off roof of Electrical Wholesalers, Middletown, CT.

SWFL grow house, credit card counterfeiting ring busted

Fire crews save 28 dogs; Pet shop owner charged with arson

Sioux Falls Police arrest 2 suspects in 4 area robberies

Zales hit with a diamond switch in Beavercreek, OH. A pair of 1 ½ Ct tw diamond earrings valued at $2399 were switched for a pair of Cubic Zirconia
 

Robberies and Burglaries

Mooresville, N.C., PD investigating 2 connected armed robberies
SWAT Assists With Arrest Of Two Armed Robberies of Houston, TX., drugstores
Military sniper links his string of armed robberies to PTSD in Florida
Amarillo PD seeks armed robber of Arby's
Armed McDonald's Restaurant Robbery Nets Only A Cell Phone in Fort Lauderdale
Lincoln, NE., armed robber of Subway Shop arrested
Amazing Deli & Grocery – Armed Robbery – Utica, NY - 2 suspects, no injuries
Charlie’s Guns and Ammo – Armed Robbery – Wichita, KS – no injuries
Check & Go – Armed Robbery – Cape Coral, FL – suspect smashed the office phone, no injuries
CVS – Armed Robbery – Columbus, OH - 3rd armed robbery at this store in a month, no injuries
CVS – Armed Robbery – Muncie, IN - 2 suspects arrested, no injuries
Journey – Armed Robbery – Bloomington, IN- Masked suspect demands cash, clerks fled to rear of the store
Metro PCS – Armed Robbery – Lowell, MA – 2 suspects sought for attempted robbery, store also hit in Oct.
Radio Shack – Armed Robbery – Peru, IN - no injuries
South Pointe Market – Laughlin, NV – Armed Robbery – Police officer shot and killed a suspect
Sprint – Burglary – Albany, NY – loss of $30,000 to $40,000 loss
Target – Burglary – Huntsville, AL – Police are seeking 1 suspect who broke in overnight
TMA Grocery – Burglary – Dallas, TX – suspects stole $13,000 of cigarettes
Turkey Hill – Armed Robbery – Lancaster, PA - Clerk and customers forced to the floor, no injuries
Walgreens – Armed Robbery – Kingwood, TX – suspects in custody after Police SWAT standoff
7-Eleven – Armed Robbery – S. Austin, TX - suspect arrested, connected to additional robberies
7-Eleven – Armed Robbery – White Marsh, Nottingham, Lutherville, MD – 2 suspects arrested in 3 robberies
7- Eleven – Armed Robbery – Salem, MA – Suspect arrest Friday in connection to Wed. robbery
7 Stars – Armed Robbery - Santa Maria, CA - no injuries

 

ORC News
Sponsored by Protection 1

ID Theft gang crime spree spans from South Florida to Atlanta  Three Florida men are in jail in Thomasville, Georgia after police find more than a dozen stolen I.D.'s and debit cards. Police believe they're taking cards from inside vehicles in gym parking lots. Their arrests come after police received a tip on Tuesday. Investigators say the men were in the YMCA parking lot on Dawson Street scoping out vehicles, targeting ones easier to get into, liked ones with unlocked doors. The men were spotted in a silver BMW. Officers tried talking to them at a Flash Foods store but they took off. They were eventually caught in some woods off Highway 122. The debit cards and I.D.'s were found in their wallets, and inside a bag full of clothes. (Source wtxl.com)

Three member ORC gang hits Walmart stores for over $40,000 in Plattsburgh, N.Y.  Three people were arrested Friday after $40,000 worth of merchandise was stolen from several area Walmart's, police said. Items were stolen from Walmart stores in Potsdam, Massena, Malone, Plattsburgh and Ticonderoga, according to the St. Lawrence County Sheriff’s Office. On Jan. 23 and Jan. 27, the three allegedly stole electronics worth more than $24,000 from the store in Potsdam, police said. (Source wptz.com)

ORC inmate escapes police custody while being taken from jail to King County District Court in Bellevue, Wash.  Downs is considered by Bellevue police to be a dangerous man. He was in jail for first-degree robbery, first-degree theft, second-degree theft and second-degree organized retail theft. Windell Downs, 21, was on his way to a court hearing for a suspended vehicle license accusation when he took off running south from the courthouse at Southeast Sixth and 112th Avenue Southeast, according to Bellevue police reports. He is believed to have possibly hitched a ride with a vehicle driving away from the area with his girlfriend. (Source seattlepi.com)

It's a Family affair in Seminole County, Fla.
A family is behind bars after a retail theft spree in Seminole County. Police said Joseph Stanaitis, Dana Stanaitis and their mother Patricia Grosskurth were linked to numerous thefts from several stores throughout Sanford. They allegedly stole cartons of cigarettes and small electronics. Officers said the family members have also been linked to other crimes in Lake Mary and Casselberry. (Source mynews13.com)

UK: Thieves steal $489,000 worth of designer watches from a hotel in second central London smash and grab in a week  Four suspects wearing helmets and black clothing ransacked display cases inside the Jumeirah Carlton Tower Hotel shortly after midnight. Police said robbers riding two high powered motorbikes rode up the hotel in Cadogan Place and two men ran into the lobby smashing display cabinets using a hatchet and a hammer. (Source standard.co.uk)

“Protection 1 is proud to be sponsoring the D&D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Kevin Ach was named Senior Director Field Loss Prevention for Office Depot, Inc.
Patrick Johnson
was named Sr. Manager, Regional Asset Protection for Bi-Lo Holdings.
John Mitchell was promoted to District Operations Manager for The Home Depot.

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Your Career
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How to Keep Your Cool in Heated Situations  We all have moments where we wish we could just take those words back; we opened our mouth just to want to insert our own foot. Sometimes it's better to hold your tongue. Not saying anything right off the bat can save working relationships. Here are some tips to help you maintain your composure when someone else isn't. (Mental lists)

In 2014 Are You Fixing Your Weakness, or Building Your Strength? 
New Year's resolutions can go either way, wanting to grow stronger in one area, or stop performing a bad habit. In Forbes' research they found that 70-80% of leaders and employees will benefit by improving what they are already doing right! (If it's not broke, don't fix it)

Last week's most popular articles--

7 Bad Habits that Stymie Success
What does it take to be successful? We know you need to be intelligent, to be able to think creatively and problem solve efficiently, but it also means you have to have the right assumptions about life. Make sure you're not stuck in your thinking, so you don't hinder your success! (Worry about being wrong)

Staying Energized No Matter What: 9 Things You Can Do Every Day  It's a fact, that life is stressful: trying to balance between family, work and personal lives can be hard. Adding various emergencies or obstacles in our way can feel like utter defeat sometimes. To keep yourself going, and energized, try utilizing these nine tips into your daily lives. (Give your brain a rest)

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Tip of the Day
Sponsored by Vector Security

At the end of most interviews candidates are given the opportunity to ask questions. Surprisingly enough most candidates are unprepared for that question itself. So take the time in your preparation to develop few well thought out questions that reflect your knowledge of the company, their future plans, and how you fit within them. Certainly your questions should also focus around the variables that increase the success of the specific position you're applying for and not deal with the benefits, salary, or work schedule, travel requirements, or expenses. As these questions will turn off an interviewer and are premature. Your questions should be a reflection of the type of executive you are and will be if they hire you and therefore should be designed to show how you'll be successful and valuable for their organization.

Just a Thought,
Gus Downing

Gus Downing

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