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The D&D Daily Mobile Edition

February 4, 2014

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News Brief
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Stephen Scott was promoted to Vice President, Loss Prevention for Tractor Supply Company.  Stephen was the former Director of Loss Prevention before receiving this great promotion. He has also worked in loss prevention with CVS Pharmacy and Service Merchandise Company. Stephen earned his Bachelor of Science degree in Criminal Justice/Psychology from Middle Tennessee State University. Congratulations Stephen!
 
Eddie Foley was promoted to Director of Investigations and LP Operations for Tractor Supply Company.  Eddie was the former Loss Prevention Operations Manager before taking on this new leadership role. He has been with Tractor Supply Company since 2003 where he started as a Regional Loss Prevention Manager. Before joining the team, he had worked at Saks Incorporated as a Loss Prevention Operations Manager. Congratulations Eddie!
 

The Banks and Retailers agree  - Congress should create a national standard for notifying consumers of data breaches  The finger pointing has continued through the hearings in Congress, with the retailer saying we need chip and pin cards and the Banks saying those cards would not have prevented the Target breach. This week, Congress is examining data security breaches and what to do about them. Four committees have scheduled hearings. At a Senate Judiciary Committee hearing Tuesday, the head of the Federal Trade Commission and officials from the Secret Service and the Justice Department are set to testify. So are executives of Target and luxury retailer Neiman Marcus. Still unknown is how the malicious software that was used to carry out the theft got into Target's computer system and how the hackers stole credentials from a Target vendor to enter the system. The identity of the vendor isn't known, either. The Secret Service has been investigating, and Attorney General Eric Holder has said the Justice Department is conducting a criminal probe to find those responsible. The banks plan to put digital chips for storing account information on debit and credit cards by the fall of 2015. Criminals can steal and sell data from cards with chips, but they can't create fraudulent cards. (Source theindependent.com)

Mobile and same-day deliveries pose fraud risks for e-retailers  A new Forrester report advises e-commerce operators to use “big data” to combat online fraud, which cost $3.5 billion last year the U.S and Canada. new Forrester Research Inc. report urges e-commerce operators looking to reduce their fraud costs to pay special attention to the mobile channel, and to use more data to identify fraud risks. The Forrester report, entitled “Market Overview: eCommerce Fraud Management Solutions, 2014,” highlights how criminals might target e-retailers in the year to come, and what web merchants can do to better protect themselves. With e-commerce advancement comes increased risk, the report suggests. For instance, as more e-commerce operators experiment with or launch same-day delivery services—Amazon.com Inc., eBay Inc. and Google Inc. have such programs—those operators should adapt “real-time screening capabilities” to scan for fraudulent transactions without delaying deliveries. As fraud managers crack down on online fraud, fraudsters move to other emerging channels, such as smartphones [and] tablets. The Forrester report says that while the revenue loss rate from fraud is higher on mobile devices—1.4%—than sales completed on desktop computers, at physical stores or at call centers, “only 28% of companies are tracking fraud coming in through mobile." (Source internetretailer.com)

Employees’ Ethical Behavior Is Best in 20 Years
A long-running survey of corporate behavior indicates that attention to ethical standards has never been better, or at least not for 20 years. The 2013 National Business Ethics Survey, conducted every two years by the Ethics Resource Center, found fewer people observed misconduct at any time in the survey’s history. Only 41% of workers said in 2013 they saw misconduct on the job, down from 45% in 2011 recorded in the last edition of the survey. In a report accompanying the survey, the Center offered two theories for the improvement in behavior. It suggested that workers are less willing to take risks during a period of economic uncertainty, and that they have have absorbed the messages of ethics training. (Source wsj.com)


Whole Foods acquires 7 Dominick’s sites

By 2016, 30% of organizations will use biometric authentication on mobile devices

LinkedIn fraudsters claiming to be from Aberdeen Asset Management


Starbucks Generated Over $US1 Billion From Mobile Transactions Last Year

Breached Target trails in card security, report says - Retailer-issued cards are generally less protected

Sly shoppers' bag of tricks - Some money-saving moves are outright fraud, but others are technically allowed 


UK Company Facebanx launches world’s first log in service using face and voice biometrics - confirms identity in seconds  By simply pointing a device’s camera and taking a selfie and then repeating out loud four randomly generated numbers, customers will be able to log into their account within seconds. This technology is incredibly accurate as it combines two different biometrics into one seamless experience. Facebanx uses cloud based technology and works via webcam and microphone on a computer, tablet or mobile device and it has numerous applications. (Source retailfraud.com)

Are You Prepared for an Active Shooter Event? FREE Webinar TOMORROW - Active Shooter: Prevention, Response and Recovery  More timely than ever, Tyco Integrated Security will host a free webinar tomorrow from 2-3 p.m. ET titled "Active Shooter: Prevention, Response and Recovery." Sign up for this important webinar that focuses on the ever-increasing need for businesses, schools and enterprises of every kind to prepare for the possibility of an Active Shooter scenario. Learn about the psychology behind active shooters, the importance of training and preparation prior to Active Shooter events and the preventive measures you must take. Make sure you register today!

Quarterly Same Store Sales Results

Michael Kors Q3 up 27.8% with North American sales up 51%
J.C. Penney Q4 up 2% - first increase since 2011
Spot Chalet Q3 down 1.3% with sales down 2.4%

2014 FMI Asset Protection Conference
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Participate in interactive workshops & roundtable discussions, get inspired by the industry’s leading experts, and gain tools and resources to protect your companies bottom-line. This annual event incorporates key learning's and education from FMI's Loss Prevention, Safety and Risk Management components.  Register here today!  Interested in becoming a sponsor? Click here.

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Keynote Address
Part 1

In this four part series, Chief of Police, Raymond Schultz, of the Albuquerque Police Dept and Karen Fischer, Albuquerque's Strategic Support Division Manager, talk about their private-public partnerships programs they have developed since 2006, and how, with the help of these partnerships, they have been able to share information real time with retail and law enforcement officials, and help mitigate crime.

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Press Releases
 


Ryan Carter, LPQ has been named Vice President of Client Services for InstaKey Security Systems

Ryan achieved his Bachelor of Science degree in Psychology from the University of Oregon before pursuing his career in the security industry. His career began as a Loss Prevention Administrator with Hollywood Entertainment. There, he directly managed all physical security programs for the retail locations and corporate office. He started with InstaKey Security Systems in 1998 as an Account Manager and two years later was elevated to a Customer Service Manager. Then, three years later, he was further promoted to the Director of Client Services position assuming management responsibility for all clients’ Key Control programs. With nearly eighteen years in the security industry, he openly shares his experience and knowledge of best practices with his colleagues and clients. As a Vice President, he will be aimed towards furthering the evolution of InstaKey Security Systems Key Control programs. Congratulations, Ryan!

 

Retail Crime News
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Benjamin Moore Paint Store Distribution Center employee kills his manager then takes his own life in Vancouver, Washington  Police found the manager lying dead in front of the Benjamin Moore Paint distribution center. Robert R. Brown, 64, a company driver, was found inside a vehicle in the parking lot, dead from what appeared to be a self-inflicted gunshot wound. Police continue to investigate but are not looking for anyone else in the shootings. No one else was injured in the gunfire. (Source washingtontimes.com)

Kentwood Pharmacy owner and 13 additional employees face federal charges in Grand Rapids, MI. for $70M fraud  By allegedly submitting claims for drugs that were misbranded, adulterated, and dispensed in violation of federal and state laws, the indictment charges that the defendants defrauded Medicare, Medicaid, and Blue Cross Blue Shield of Michigan. The indictment alleges that Kentwood Pharmacy received in excess of $70,000,000 from these health care benefit programs, and the government is seeking to forfeit more than $60,000,000 as a result of the alleged health care fraud. (Source fbi.gov)

Alabama man arrested in connection with hitting 38 Walmart stores - prying cash registers open in 5 states  Timbes is suspected of opening cash registers in more than 38 stores in Alabama, Mississippi, Tennessee, Arkansas and Louisiana. During the crime spree that began in2011, police said Timbes took more than $50,000 from Walmart stores. (Source newschannel5.com)

$1.5M counterfeit NFL items seized at Cincinnati/Northern Kentucky International Airport  Investigators have seized $1.5 million in counterfeit NFL merchandise at an air cargo facility in the Cincinnati area. A U.S. Immigration and Customs Enforcement spokesman says investigators with that agency and U.S. Custom and Border Protection seized the merchandise this past week at the DHL air cargo hub. (Source wkyt.com)

RETAILER'S ALERT - Eight armed robberies since Friday in Charlotte, N.C. - Police are warning employees to watch out  Police believe this could be an organized robbery crew. The latest happened early Monday morning at a Hardee's restaurant on Sunset Road in North Charlotte. Employees say two armed men burst into the restaurant around 5:30 a.m. and pointed guns at workers before running off with money. Restaurants and c-stores are being hit throughout the area and robbery detectives are busy warning area businesses and trying to apprehend the suspects. (Source wsoctv.com)

Four Arrested in Reno, NV. County Jail Credit Card Forgery Ring

Bomb threat shuts down Skowhegan, ME., Walmart for second time in a week

Man’s fall from 3rd floor at Mall of Georgia Sunday afternoon was suicide attempt

Pizza shops around College Hill, Cincinnati, are on high alert after several deliverers were robbed at gunpoint within just three weeks

Off-duty Chicago officer fatally shoots robbery suspect at Walgreens

Man sentenced to 7 years for $127,000 Costco jewelry theft in San Antonio, TX

Niagara Regional Police in St. Catharines, Ontario arrest 2 suspects in connection to a Jewelry store Smash and Grab

Zales employee arrested for $12,000 theft in Dothan, Alabama

Burglars take $40K in phones from Lake City, FL T-Mobile kiosk; second T-Mobile burglary in Gainesville just 2 days ago

Illinois Couple led Police on a short chase now charged with felony theft at Walmart; stealing light bulbs and flashlights

Goodwill manager finds $43,000 in donated clothing, returns it
 

Robberies and Burglaries

Suspect in Spokane Walgreens robbery turns himself in
Popeyes fast food armed robbery in Greenville, N.C.
Smash and grab robbery at Burtonsville, MD., Subway shop
Decatur, ILL., man arrested for role in failed robbery of restaurant
Albany Cops eye suspect in robbery spree
Boost Mobile – Burglary – Nassau County, NY – Police arrested 1 suspect at the scene
Citgo – Armed Robbery – North Haven, CT- Clerk was stabbed several times, in stable condition
CVS – Armed Robbery – Freehold, NJ – Police arrest 1 suspect, stole cough syrup at gunpoint
CVS- Attempted Robbery – Wilson Borough, PA – Employee approached man who said he had a knife, suspect fled
Dollar General – Armed Robbery – Montgomery, AL – Police release video, 2 suspects still being sought
Family Dollar – Armed Robbery – Columbus, OH - Police release surveillance photos
Jamaica Junction – Robbery – Monroe, NY - suspect arrested by Police
Kum & Go - Armed Robbery - Council Bluffs, IA – 2nd robbery of this store location in the last 3 days
LBJ's Grocery – Burglary – Barre, VT – 2 suspects in custody tied to 2 robberies of cigarettes
Magical Signs – Burglary – Queens, NY – suspect caught on video shooting out windows of a store
T- Mobile- Burglary – Gadsden, AL – thieves smash a hole through an adjoining wall
Walgreens – Armed Robbery - Port Lucie, FL – Police release video for Feb. 1 incident, no injuries
7-Eleven – Armed Robbery – South Bend, IN – 4 suspects formally charged by Police

 

ORC News
Sponsored by Protection 1

$40,000 credit card scheme brings charges in Fort Wayne  From August to October 2013, police believe Doris J. Hembree charged more than $48,000 to stolen credit cards. Hembree was working with other unidentified people in a scheme carried out largely online. Using her information, the other people took over existing credit card accounts and then created new credit cards using her name and the valid information from the existing accounts. In just a few months, she charged $48,456.96 on four different cards to buy a variety of electronics from Best Buy and Walmart. Those items were then shipped to other destinations using pre-purchased freight tickets provided to her. (Source journalgazette.net)

Work-At-Home scam involves repackaging stolen high-end products - Shipping them to Russia  Running ads online for work-at-home people they'll have you repackage high-end smart phones and Ipads and mark them as "gifts" and send them overseas, invariably to Russia. Where they came from is unknown. They didn't arrive packaged as you would expect from Apple or Motorola. They were sent by individuals poorly protected, rattling around in boxes. Most are still in their shrink wrap. U-S Postal Inspectors tell us it's a constant problem. These items were probably bought with stolen credit cards. (Source kolotv.com)

Florida man steals 26 iPad minis from Walmart by smashing display case, loading up cart  The brazen suspect is caught on camera strolling into the Coral Springs Supercenter at 4:36 a.m. Jan. 18, smashing open a display case and quickly dumping thousands of dollars’ worth in a cart: $8,400 worth. (Source nydailynews.com)

Couple hitting Home Depot since 2012 busted for ORC in Louisville, KY. 
According to arrest records, Cunningham and Briles were indicted on Jan. 23 for engaging in organized crime for their alleged involvement in shoplifting items from local Home Depot stores, then returning it for gift cards, which were later sold to area pawn shops. Investigators say the money made from selling the gift cards was used to buy heroin. According to the arrest warrant, Cunningham, Briles, and another unnamed accomplice have sold at least 131 gift cards. (Source wdrb.com)

Lebanon, MO man arrested for $1500 theft from Walmart
  On Friday, Lebanon Police was dispatched to Walmart for shoplifting. Learning two laptop computers were missing, in reviewing security footage a woman and man, were identified as Ocasio.  (Source lebanondailyrecord.com)

American Canyon Police arrest 1 suspect stealing 15 watches from Walmart; struggle with Loss Prevention agent  American Canyon Police arrested a 19-year-old at a Walmart Supercenter and arrested Vallen R. Burkhauser, of Middletown, after struggling with the security officer they found he had hidden 15 watches valued at $1,013. (Source napavalleyregister.com)

“Protection 1 is proud to be sponsoring the D&D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

Do you have an ORC case to share?
Share your ORC news and help the industry grow

Vendor Spotlight
 

Toys"R"Us takes a Unique Approach to Associate Training, Getting Impressive Results

We came across an interesting blog post this week by Christine McLeod about how Toys "R" Us is revolutionizing its associate training with Axonify's eLearning Platform.

In the article, Dorothy Tenute, National Training Manager for Toys "R" Us Canada, talks about her company's need to overcome learning barriers with a multi-generational workforce, while driving measurable results and increasing employee engagement. They turned to Axonify because of their scientific, gamified approach to training that is engaging, personalized and woven into the workday.

With Axonify's approach, Toys "R" Us employees were assigned daily, “bite sized” training on specific topics. Each training interaction averages between two to three minutes a day, which doesn’t keep them off the sales floor and doesn’t have to be scheduled. They get immediate feedback on what they got right and what they didn’t. To generate a library of content for the platform, Toys “R” Us identified priority topics by position and worked with Axonify to convert existing courses to the platform.

While still in its initial stages, Dorothy says initial feedback after rolling out Axonify's solution includes the following:
 

1. Employees have a clearer vision of their performance and training requirements.
2. Employee feedback has been fantastic. They enjoy doing it!
3. Operations people love it even more. Because it only takes 2 to 3 minutes per day, It has actually brought training to life while reducing payroll hours for training “courses”.
4. It has created a dialogue among employees about training topics and a friendly competition environment.
5. Knowledge and retention levels are increasing.

Read the rest of the blog post here.

   

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Stephen Scott was promoted Vice President, Loss Prevention for Tractor Supply Company.
Eddie Foley was promoted to Director of Investigations and LP Operations for Tractor Supply Company.
Larry Martinez was named Loss Prevention Manager for Macy's.
Chris Fontana was named Area Asset Protection Manager for Big Lots.

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Setting Boundaries to Be a Better Leader 
With all of the technological advances, and always being able to connect with our networks or think of innovative styles for working, we don't have to be working every day to be successful. Use these tips for setting good boundaries and building faith in your organizations. (You don't have to answer that)


7 Unconventional Behaviors of Inspiring Leaders  Every leader has their own personality, but those true leaders who can inspire their team and have these behaviors that are admired by others will truly shine. Try following these rare behaviors that will have you feeling loved by your employees. (Own your blame)

Is Codependency Hurting the Way You Lead Your Company?  As a leader, you have too many other priorities than just making sure that your people are doing their job, and doing it correctly. Sure, you have to be a leader, but you can't be a babysitter. Make sure your company's growth isn't being hindered by codependency! (Work on your own goals)

Leadership: It Includes Listening to the Young According to the World Bank's World Development Report 2013, about 75 million of the world's 200 million jobless are under the age of 25. This young generation risks losing their voice in the world, but it could be this generation that will pave the way for our future. (They are the future)

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Tip of the Day
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At the end of most interviews candidates are given the opportunity to ask questions. Surprisingly enough most candidates are unprepared for that question itself. So take the time in your preparation to develop few well thought out questions that reflect your knowledge of the company, their future plans, and how you fit within them. Certainly your questions should also focus around the variables that increase the success of the specific position you're applying for and not deal with the benefits, salary, or work schedule, travel requirements, or expenses. As these questions will turn off an interviewer and are premature. Your questions should be a reflection of the type of executive you are and will be if they hire you and therefore should be designed to show how you'll be successful and valuable for their organization.

Just a Thought,
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