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February 8, 2013

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Universal Surveillance Systems Launches StopORC.org
Website to Fight
Organized Retail Crime

RANCHO CUCAMONGA, Calif., Feb. 7, 2013 --Universal Surveillance Systems LLC (USS), a leader in the fight against organized retail crime (ORC), has engineered www.StopORC.org to provide a centralized exchange for information and education in combating ORC. Designed for anyone requiring a comprehensive ORC resource such as loss prevention professionals, law enforcement officials, legislators, prosecutors, judges and students writing research papers, the site contains current news, articles, information, terminology and links pertaining to ORC.

The mission of StopORC.org is to fight organized retail crime through information sharing, education and advocacy, while strengthening the cause of loss prevention on a global level. StopORC.org is a non-commercial site that does not endorse any company or product. As a collaborative resource, StopORC.org welcomes submissions of articles and papers relating to ORC by those focused on fighting ORC. Site direction is provided by an advisory board comprised of experts in ORC. There is no cost to utilize the site, but only pre-qualified users can access restricted sections to prevent sensitive industry information from being disseminated to the general public.

USS President and CEO Adel Sayegh said, "Each year ORC thieves bleed over $30 billion from retailers, and it has to stop. That's why USS created StopORC.org: To organize and give everyone dealing with ORC the necessary knowledge and resources to stop the bleeding. Our pledge is 'Justice is coming.' We urge everyone involved in combatting ORC to join this movement through StopORC.org. Engage, collaborate, learn. The time is now."

In addition hosting information such as white papers and news, StopORC.org will also be launching a series of free motivating educational webinars and podcasts on ORC given by professionals in the loss prevention, legislative, law enforcement and academic fields. The first StopORC Webinar is scheduled for late February. Details will be available on the website.

For more information, visit www.StopORC.org or call 1-800-488-9097.

The website can also be found on Facebook  and followed on Twitter at https://twitter.com/stop_orc.

 
News Brief
Sponsored by WG Security Products, Inc.
International Council of Shopping Centers report shows January same store sales up 5.1% for 20 retailers  That's above the trade group's 3 percent estimate. It also marks the highest reading since last August when the figure was up 6 percent. But spending is expected to slow as the deals dry up, and as Americans begin to digest rising gas prices and a 2 percent payroll tax hike that started in January. (Source bradenton.com)

From robotic sales staffs, 3D models of products on tablets in the store, to the death of the cash register  Here's 51 companies changing the retail world we live in and bringing tomorrow here today. Great read for the real retailer. (Source businessinsider.com)

Omni-channeling redefining the retail landscape  As the merchants, operators, and e-commerce executives work to merge the two worlds of e-commerce and brick & mortar, so must the LP and IT security executives. It is necessary in order to find the new solutions that will present themselves once we reach this new destination. The new world is going to be totally different. With ID theft already the #1 crime in the world and mobile commerce wiping out the registers we're talking about a completely redefined front end operation. With the five steps blurred by lack of vision at the payment end. Are you educating yourself?

Radio Shack picks a new CEO from Walgreens- former president of NY  based Duane Reade  Joseph Magnacca will become its CEO on Monday. He was in charge of daily living products and solutions for Walgreens and is the former president of the New York-based Duane Reade chain. Walgreens bought Duane Reade in 2010. (Source msn.com)

Social-Media Sleuths 
National Labor Relations Board rulings and advisories have said that employees may critically discuss work conditions freely on social media. Now, employers are finding they can use social media to help prove employee deception and fraud, and to defend themselves against workplace lawsuits. (Source hreonline.com)

E-commerce now 10% of total retail sales 
Online sales returned to pre-recession growth levels in 2012, advancing 15% to a record $186.2 billion. (Source retailingtoday.com)

Payment Card Industry clears up confusion over cloud use  The Payment Card Industry Security Standards Council (PCI SSC) has published guidelines for using the cloud for credit card processing, ending the guesswork that has plagued merchants and cloud providers. The new guidelines make clear the responsibilities of merchants and cloud service providers. For example, the latter must show that it keeps clients' data in its own silo, but merchants are responsible for encryption and having proper login credentials for accessing the data. Other merchant responsibilities include server configurations and software patching. (Source csoonline.com)

After a cyber-attack announced Tuesday at Basha's Markets, they are working hard to restore customer confidence that their cards are safe to shop with.  The chain said it has implemented “above-industry-standard” security measures to its point of sale and behind-the-scenes systems to protect its customers’ information. “Bashas' may very well be one of the safest places you can use your credit card right now,” Bashas’ wrote in a Facebook post. What if it happened at your company or skimmers absolutely reeked havoc with your registers and the news got out and customer traffic plummeted. In today's connected world a huge skimming problem could wipe out lots of sales. (Source supermarketnews.com)

The former president and CEO of Gem Manufacturing Inc., fined $1M and 1 month in jail for smuggling black coral  An upscale jewelry manufacturing company was fined nearly $1 million Thursday for smuggling black coral into the U.S. Virgin Islands. Ashu Bhandari also was ordered to spend one month in jail, complete 300 hours of community service and pay nearly $230,000 to the University of the Virgin Islands for projects to research and protect black corals, the U.S. Justice Department said. Bhandari was the last defendant to be sentenced in a case that spawned a three-year investigation that also sent two of his business partners to prison. Gem Manufacturing also was ordered to pay a nearly $4.5 million fine, the largest ever at the time for non-seafood wildlife trafficking and the fourth-largest for any U.S. case involving illegal trade in wildlife. (Source msn.com)

FBI breaks up tractor-trailer theft ring in Ohio  They've broken up a tractor-trailer theft ring in Ohio that also targeted trucks in Michigan and Indiana with five men arrested and one being sought. Stealing the trucks and taking them apart and selling them for scrap metal. Some of the stolen cargo included all-terrain-vehicles, copper wire and thousands of pounds of aluminum scrap metal. (Source transportsecurity.com)

European Cybercrime Centre to focus on criminal gangs  The European Cybercrime Centre (EC3) at Europol in The Hague aims to become the focal point in the EU’s fight against cybercrime, through building operational and analytical capacity for investigations and cooperation with international partners. (Source net-security.com)

Customs Enforcement busts several stores in the Philadelphia area with Counterfeit Goods.  Boxes of sneakers, handbags and videos were seized by the department on Immigration and Customs Enforcement officers. Agents busted stores in Philadelphia, Darby, and Lancaster. The Counterfeiters in some cases had set up stores very quickly in abandoned retail properties. (Source go.com)

Nationwide Skimming gang ringleader sentenced to 8 1/2 yrs. in Federal prison in GA.  Norman Simmonds, 33, sentenced to federal prison Wednesday for his involvement in a large-scale credit card theft ring involving 10 other defendants and is one of the two leading defendants in the case. The thefts started from June 2009 to November 2010 and placed skimmers in restaurants and retailers. The restaurants and retail establishments include Shogun Japanese Steakhouse in Columbus; a Krystal restaurant in Columbus; a McDonald’s in Atlanta; and Polished Nail Salon in Lawrenceville. (Source patch.com)

3rd offense for shoplifting gets habitual criminal 7 yrs. in prison in S.C.  Phillips has a criminal record dating back to 1996. He had at least 13 prior convictions for larceny, shoplifting, and other property offenses. Phillips was convicted Wednesday for going into the Sears store at Coastal Grand Mall in Myrtle Beach and stealing a Craftsman Mechanics Tool Set and other Craftsman tools on August 5, 2012. (Source carolinalive.com)

Indianapolis woman sues Kroger, ex-manager over shooting.  Christine Nelson who was held hostage by a man fatally shot as he tried to rob a Kroger store is suing Kroger and the store's former manager. Nelson's suit filed Feb. 1 in Marion Superior Court seeks unspecified damages and contends she suffered "extreme mental anguish and emotional distress" in witnessing 26-year-old Jeremy Atkinson's fatal shooting. Nelson worked for a company that provided unarmed security guards for the Kroger store. Her suit says she was endangered and traumatized when store manager Elijah Elliott shot Atkinson three times as he held her hostage during a December 2011 attempted robbery at the Indianapolis store. (Source indystar.com)

Detroit robbery suspect behind bars; 7 robberies in 7 days.  Tore Price is being held on $1 million dollar bond on just one count of armed robbery of a CVS store on Nine Mile outside Detroit. Price is believed to be the suspect in two other CVS robberies as well as a Rite-Aid, a 7-Eleven, the Starbuck at Wayne State University and a butcher shop. (Source theoaklandpress.com)

Two face felony charges for allegedly using counterfeit travelers checks in Burnsville, Minnesota.  The phony travelers checks were printed from a laptop to make $500 in purchases at Burnsville Center Mall. Gregory Newell faces one count of aggravated forgery, a felony punishable by up to 10 years in prison and a $20,000 fine, and a lesser check forgery charge with a maximum sentence of five years in prison and a $10,000 fine. Crystal Walker faces two felony charges, as well: check forgery and offering a forged check, both punishable by up to five years in prison and a $10,000 fine. Newell and Walker were arrested on the afternoon of Jan. 28 after being detained by mall security. At the time of arrest, Newell had another $500 in phony checks in his possession. Walker was carrying $350 worth of counterfeits at the time. (Source kstp.com)

Kroger targeted by smash-and-grab thieves in Houston.  A stolen pickup truck was used for a smash-and-grab crime at a Kroger store in the Heights Friday. Police said the burglary happened at Kroger, around 4:45 a.m. Investigators said the thieves smashed a stolen white truck into the front glass windows of the store. That truck was reported stolen several days ago. Officials said employees were inside the store, but no one was hurt. Police said the crooks appeared to be after the ATM, which was knocked on its side. However, the thieves may not have gotten away with anything. The abandoned stolen truck was found about two blocks away. (Source go.com)

Trio hits AT&T store and drives through the front door  The bandits got away with nearly $5,000 worth of merchandise but police hope they’ll catch them pretty quick because surveillance video recorded the criminals in action. (Source cbslocal.com)

January Same Store Sales Results


Kohl's up 13.3%
Macy's up 11.7%
Nordstrom up 11.4%
Stage Stores up 10.5% with sales up 18%
Limited Brands up 9%
Gap up 8%
Perfumania up 7.8%
Conn's up 7%
Stein Mart up 4.6%
Costco up 4%
Ross Stores up 4%
Target up 3.1%
TJX up 3%
Zumiez up 2.6%
Bon-Ton Stores down 0.4%
McDonald's down 1.9% globally in U.S. up 0.9%
The Buckle down 2%
Wet Seal down 9%
Cato down 12%

Quarterly Same Store Sales Results

True Religion 4Q no info on same store sales but sales up nearly 15% on rumors of a sale of the company
Sally Beauty 1Q up 2.8% with revenue up 4.7%
Ann (Taylor) 1Q down 1%

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Press Release
 



RILA’s Retail Asset Protection Conference Planning in Full Swing

RILA and its Loss Prevention Steering Committee (LPSC) are working hard to finalize the program for the upcoming Retail Asset Protection Conference, to be held April 28-May 1 in Orlando. You won’t want to miss this best in class opportunity to learn from thought leaders, benchmark with experienced executives, network with your peers and see cutting edge technology.

The educational content is fresh and forward-thinking. Sessions will address top challenges facing industry executives, emerging trends, and effective strategies for mitigating risk. This year’s breakout session tracks include Audit & Analytics, Innovation & Technology, Investigations, Leadership & Development, Strategy & Planning and Workplace Safety.

The speakers are thought leaders. We pride ourselves in seeking-out experienced and proven professionals to lead every breakout and general session. Someone you can learn from.

The networking opportunities are plentiful. RILA’s Retail Asset Protection Conference attracts an increasingly diverse audience year after year. AP executives from auto parts retailers to warehouse clubs – and every segment in between – have the opportunity to visit with executives from retailers of all sizes, formats and footprints.

Retail Asset Protection 2013 offers something for everyone, from the newcomer to the seasoned AP executive. To register, click here.

 
ORC News
 

Special Press Release


Submitted by Jerry Biggs
Walgreens
Director, Organized Retail Crime Division


On November 21, 2012, two subjects entered the Walgreens in Lincolnshire. After concealing over $800 worth of over-the-counter cold medicine they entered the back hallway of the store and pulled the fire alarm. The subjects then left out the front door of the store and fled the area.

During the subsequent investigation, investigators with the Lincolnshire Police Department learned of seventeen (17) similar incidents at Walgreens and CVS stores across Illinois and Wisconsin. In all other incidents, the subjects concealed additional over-the-counter medications and fled the stores via the rear or side alarmed emergency exits. The total amount of the thefts exceeds $12,000.

In December, a task force was formed compromised of investigators from the South Barrington Police, Mundelein Police, Lake County Sheriff’s Office, Mt. Prospect Police, Grayslake Police, Spring Grove Police, Elgin Police, Elmhurst Police, Racine (WI) Police, Kenosha (WI) Police, and the Kenosha County Sheriff’s Office. Subsequently, investigators positively identified Dave L. Windham and Drashawn J. Griffin as the subjects committing the crimes.

Dave L. Windham, (M), age 23 of 2820 Elizabeth, Zion, Illinois

Drashawn J. Griffin, (M), age 21 of 511 Beechwood Drive, Round Lake, Illinois

On February 6, 2013, a Lake County Grand Jury indicted Windham and Griffin on multiple counts of Burglary (Class 2 Felony) and Retail Theft via an Emergency Exit (Class 2 Felony). Bond was set at $100,000 for both Windham and Griffin.

Griffin is in custody of the Lake County Jail and was served with the warrant while in the jail. Windham was arrested without incident at his residence in Zion on the evening of February 6th. Police also executed a seizure warrant on Windham’s vehicle, which was used to facilitate the burglaries. Both Windham and Griffin are scheduled to appear in court on February 7, 2013.

The Lincolnshire Police would like to thank the aforementioned agencies, as well as the Lake County State’s Attorney’s Office for their assistance during this investigation.

Police are asking for anyone who recognizes Windham or Griffin from similar incidents, to please call Investigator Adam Hyde at 847-883-9900.


Tallahassee police arrest seven in connection to Lowe's refund frauds.  Lesley Young would walk into the store select an item, then go to guest service and refund it for a gift card. Young’s identification quickly became invalid for refunds without a receipt, so she recruited friends and family to do the refunds. Now, those same friends and family member are facing jail time for defrauding Lowes out of $5000. On twelve occasions between November 2012 and January 2013, Young and another person would enter the stores and continue the thefts with the other person presenting identification each time. (Source wctv.tv)

6,650 rounds of ammo stolen from Academy Sports in Texas; police found at pawn shop.  The thefts began in mid December, now police have five suspects in the case. Three of the suspects are or were employed by Academy Sports. The ammunition was valued at over $3400. The case will be presented to the grand jury with a possible charge of Organized Retail Theft. (Source ktxs.com)

Four suspects charged with stealing Reward points for discount gasoline at Weis Markets in Lehigh Valley.  Pennsylvania State Police stated that the four suspects used other customer's reward points to obtain gasoline for free or at a discount. The four each face charges of unlawful use of a computer, access device fraud and retail theft. (Source lehighvalleylive.com)

Identity theft ring busted in Framingham. Mass., hitting Best Buy Stores  Two Lowell residents are facing identity fraud charges after police say they admitted to being part of an identity theft ring. Busted at Best Buy using stole credit cards, police found multiple credit cards, licenses, and ID's on both suspects. (Source metrowestdailynews.com)

ORC? Two men hit Kohl's store in Gastonia, N.C. stuffing shopping bags with $5k in clothes  Gastonia police said two men walked into the Kohl's store on East Franklin Boulevard in late January, grabbed shopping bags, stuffed the bags with more than $5,000 worth of clothes and walked out. Police ask that anyone with information about the incident call Crime Stoppers at (704) 861-8000. (Source wsoctv.com)

Reporting ORC news increases awareness -
educates the retailers -
and hopefully creates jobs.
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Vendor Spotlight
WG Security Products

THE MEDIA TAG

Your solution for boxed merchandise security


Protecting valuable boxed merchandise has always been a tricky proposition. There is an abundance of specially designed tags and wraps for this purpose, each with their own strengths and weaknesses. Another popular method is to encase these items in lock-boxes, yet this isolates customers from your products. However WG Security Products has designed the ultimate protection for boxed items, while maintaining a customer friendly environment: The Media Tag.

The Media Tag, a member of WG's illustrious Wave Tag family, combines the most advanced EAS tag self-alarming technology with aesthetics to outperform the competition. The sleek rectangular body rests flush against any side of your box and is held tightly in place with an adhesive clear plastic case. The tag contains plungers to detect when a tag has been placed on an item and to arm the tag. When armed, the Media Tag can detect any attempts to pry the adhesive case from the body of your merchandise, resulting in an audible alarm from the tag itself. The tag will also self-alarm if removed prior to deactivation with a coded IR signal, found only in the Wave detacher. Now you can display your items in full view of your customers without fear of shoplifting or even internal theft. The Media Tag is compatible with any 58 KHz AM EAS system.

With an impressive battery life, the Media Tag is a green conscious product that can be re-used for long periods of security of your valuable products. But don't just take our word for it. Watch the video below to see the Media Tag in action.

Watch the Media live in action!

Contact WG Marketing at wgmarketing@wgspi.com for more information about the Media Tag.

 

Thought Challenge
 

Thought Challenge Review


When the Cake Doesn’t Rise

By Laura Metrick
Sr. Manager, Assets Protection
Denny's

as published on October 9, 2012

They say cooking is an art, but baking is a science. Everyone has their own take on recipes – for example, spaghetti sauce. Some people add mushrooms, others add sausage. It just depends on the cook. Baking is different. If you don’t follow the recipe, the cake won’t rise. When it comes to safety, following a process is the same thing.

In most businesses there are policies and procedures in place to encourage safety in the workplace. For instance, one of the most common and expensive of all injuries is strains and sprains caused by improper lifting. It doesn’t matter if you’re a retailer, a restaurateur, or a bus company, your employees will be lifting something and how they lift is the key. Too often employees ignore the steps for proper lifting (the recipe directions).

Recipe

• Size-up the object/package
• Place feet shoulder distance apart
• Bend at the knees
• Lift with the legs
• Hold object close to the body
• Walk in a forward direction
• Do not twist the body

Leave out even one step, and it instead becomes a recipe for disaster.

Policies and procedures have been carefully crafted and conveyed to employees when they first begin a job. So managers wonder, if employees have been properly trained, then why are accidents happening...what went wrong?

Its human nature to think that our way is the best way. It seems intuitive to know how to lift something up. It’s also human nature to try and save steps. But just like the cake recipe, if you leave out one simple step, the cake won't rise - employees will fail.

So how do managers and supervisors ensure that employees follow the correct procedures? Well, there's a recipe for that, too. For managers, the recipe that enhances safety has three steps:

• Remind
• Review
• Reinforce

Managers need to constantly remind employees not to cut corners. Employee meetings are a good time for this. Procedures need to be reviewed on an on-going basis. This can be done verbally in meetings and visually through the use of work-place posters. Lastly, the policies and procedures need to be reinforced on a continual basis. For example, when an employee is observed lifting something incorrectly, they should be immediately stopped and reminded of the correct method. And just as importantly, if an employee is observed following the procedure for correct lifting, managers should take the time to praise them. Positive reinforcement is kind of like the icing on the cake!

When the baker follows the recipe, the cake will rise. When employees and managers follow the recipe, accidents are reduced. And that's a recipe for success!

 

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Your Career
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Sometimes Negative Feedback in Best  If I see one more article or blog post about how you should never be "critical" or "negative" when giving feedback to an employee or colleague (or, for that matter, your children), I think my head will explode. It's incredibly frustrating. (Wrong-headed)

Unplug Your Ears and Listen There's a scene in The Odyssey when Odysseus prepares himself to steer his ship and his men past the treacherous Sirens, creatures who sing a seductive song that can lead a person astray. It's an extremely useful image for managers intent on ferreting out the feedback they need for career advancement. (no wax)

Career Coach: Tips for Providing Employee Feedback In every job it is important to provide others with constructive feedback. Whether it’s your direct report, a boss, a co-worker or a fellow team member on a project, constructive feedback can be very useful for enhancing relationships and performance. (It's daunting)

Job Performance Feedback: 7 Tips for Receiving Feedback Gracefully  Giving or receiving feedback can be hard, but of the two, receiving feedback can be harder. Here are 7 tips for receiving feedback gracefully, allowing you to learn from it and quickly move on. (It's never easy)

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Tip of the Day
Sponsored by Vector Security

One of your most valuable assets

We all have friends, colleagues, associates, people trying to sell us, adversaries, enemies, and even some floating between a couple of labels depending on the time and on the agenda. And yes, an adversary is much different than an enemy, but that's a topic for another conversation that even I may not approach. Although I must admit the thought of writing about it is intriguing. However, within these groups there's those that are our critics and each group has them. Some well intentioned, some driven by competition, and some merely reacting to old deeply established lines that were drawn over some forgotten battle that they refuse to let go of. But it is within the group of critics where we can find what should be one of our most treasured assets. The person who holds up the mirror and forces us to face the reality of what we're really doing.

Absent of personal gain this person usually pops up during the heat of the battle when the last thing you want to hear is the absolute opposite side of the coin; which is exactly what you need to hear. Bringing you to a screeching halt, or ignoring it completely at least for the time being, the person leaves their mark. Which only deepens as time passes because you know what they said was a reflection of what so many others are seeing as well. Faced with this uncomfortable glaring self reflection an internal process begins. One that can help ignite change, reinvention, and growth. Without it I doubt very seriously that in this omni-world we'd even have the time to find a mirror other than the one we look into every morning. But the fact is, one person took the time to hold it up for you and quite frankly very few would even bother and a number would only hold up the one that helps their cause.

So if you do have someone in your professional life that truly challenges you for no other reason other than to add value and help you, then treasure it, never let it go, and always allow it to bring you to a screeching halt. And while you have to understand that their advice may not be your answer or be the correct path, it is what others are seeing. And today you have the gift of seeing it. So listen to your critic, open your mind to their comments, allow them to take hold, and see where it takes you. And more importantly thank your friend for taking the time to hold the mirror regardless of what you see.

Just a Thought,

Gus Downing


Gus Downing

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University of Florida, Security Research Project - Request the 2011 National Retail Security Survey: Final Report. Email Dr. Hollinger. You must send your name, title, company and address to receive password to open the .pdf file.


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2012 Thought Challenge Committee

Upcoming Events

4th Annual LAAORCA Conference

February 21, 2013
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March 10-13, 2013
Phoenix, AZ


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May 8 -10, 2013
Columbus, OH


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