The D-D Daily Mobile Edition

February 11, 2013

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News Brief
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Tom Meehan was promoted to Corporate Manager of Data, Systems and Central Investigations for Bloomingdale's. Tom has worked for Bloomingdale's since 2004, previously holding the titles of Loss Prevention Manager and Regional Manager of Investigations. In October 2012 he was awarded the Internal Investigative Excellence 2012 award from Bloomingdale's. Prior to working for Bloomingdales Tom worked as a private investigator and detective. He was also an LPM for Home Depot. Congratulations Tom!

Reports swirling that J.C. Penney might have new round of layoffs at HQ  Some in the retail real estate industry are questioning whether store closing announcements are not far behind. J.C. Penney reported that in the third quarter of 2012, ended Oct. 27, same-store sales declined 26.1 percent, while total sales fell 26.6 percent. Results for the all-important fourth quarter have not been released yet, but same-store sales are rumored to be down 30 percent for the period. (Source retailtrafficmag.com)

Three of the top five Loss Prevention jobs in the U.S. have been filled with Operators  Wal-Mart, Target, and in effect, Home Depot filled their senior Assets Protection positions with former operators. Interestingly enough and just as a side note, all three use the term Asset Protection and not Loss Prevention. Kind of in keeping with the change at RILA - changing their title to Asset Protection as well.

The paint store industry is losing two senior LP roles  With ICI Paint stores eliminating their Director of Loss Prevention and with Sherwin Williams buying The Comex Group, they'll lose their VP of Asset Management position as well. This means two more senior LP jobs gone this year.

New jobs for Tyco’s Hauhn and Monaco
Jay Hauhn is now VP, Product Management and Industry Relations; Hank Monaco is now VP, Marketing. As VP, Product Management and Industry Relations, Hauhn will oversee product technology and innovation as well as industry and government relations. He will lead product and service solution development and engineering, and is charged with the development and implementation of product strategy. Hauhn will also be in charge of the technology roadmap for strategic product vision. Hauhn, who has served as Tyco's VP, Industry Relations, will work continue to work with industry associations and Tyco’s Government Relations office. As VP, Marketing for Tyco IS, Monaco will lead advertising, branding, communications, interactive marketing, strategy, business development and product marketing. (Source securitysystemnews.com)

One retailer is getting set to explode their LP program  We're working on bringing this great story to you as soon as possible, as it is the growth story for 2013. More to come!

Will we all become just Showrooms? 
In-store Shopping Still Center of Shopping Experience. While digital technology continues to reshape the way companies and consumers interact, social media is not replacing the in-store shopping experience, according to a new report by PwC, “Demystifying the Online Shopper: 10 Myths of Multichannel Retailing.” Based on a survey of more than 11,000 shoppers globally, the study debunks the conventional wisdom about online consumer behavior and helps companies better measure their approach to multichannel retailing. For the serious retail read. This one makes sense. (Source progressivegrocer.com)

Last week's busted $200M credit card fraud gang operated meticulously and patiently for years building their operation  The 18 people authorities said spent years meticulously creating fake credit cards, building up their credit scores and borrowing money they never repaid in what may be one of the nation's largest credit card fraud rings. In which at least $200 million was stolen using at least 7,000 identities and 25,000 credit cards. The enterprise spanned 28 states and eight countries, authorities said. The elaborate, widespread fraud involved an outlay of patience and meticulous planning rarely seen in such a large credit card fraud case, authorities and industry analysts said. (Source msn.com)

Cyberattacks against US getting worse and the value may reach $400B a year  What's being stolen? Personal identities, Social Security numbers, money from banks, blueprints for next-generation jobs. At risk are private companies and public agencies. Some estimates put the value of information hacked at up to $400 billion a year. But many companies are reluctant to admit they've been attacked to keep a competitive edge and avoid reactions from shareholders. (Source msn.com)

Just when we're getting over the shock of BYOD now we've got cloud storage - Where's your data?  Big or small there's no way for a CIO, IT security, or LP for that matter to know where your data is being stored or who's accessing it when it's in the cloud. BYOD is not the problem, cloud storage is. It is now very simple for employees to store documents, for free, using any number of file storage providers such as Dropbox or Google drive. There is also an increasing number of applications that can be downloaded that help with office work. Where data is stored and how securely within these applications is often a mystery. The next headache is here. (Source net-security.org)

Symantec Study Shows Employees Steal Corporate Data and Don't Believe It's Wrong  Companies are failing to adequately train employees in intellectual property theft awareness. Half of employees who left or lost their jobs in the last 12 months kept confidential corporate data, according to a global survey from Symantec, and 40 percent plan to use it in their new jobs. Are you watching who's resigning? The two-week notice thing may become the way of the past. (Source tmcnet.com)

Walmart wins wrongful death suit in North Carolina Court of Appeals.  The estate of a Wal-Mart store greeter who died after a loss-control employee and an alleged shoplifter collided with her cannot sue the retailer for wrongful death. Pender’s daughter and the executor of her estate sued Walmart Stores along with Joshua Max Lambert, the man who was suspected of stealing, and Sean Respass, a loss prevention associate. Superior Court Judge Clifton W. Everett Jr. ruled in February that the Walmart defendants weren’t liable for Pender’s death, but the plaintiff’s claim against Lambert could proceed. (Source wilsontimes.com)

Parking Lot Attendant Sentenced to 27 Months for Stealing Nearly $900,000 in Fees  Freweyni Mebrahtu, 46, of Sterling, Virginia, was sentenced today to 27 months in prison, followed by three years of supervised release, for stealing nearly $900,000 in visitor parking fees when she was employed by Parking Management Inc. (PMI), the company contracted to manage parking services at the Smithsonian Institution’s Steven F. Udvar-Hazy Center in Chantilly, Virginia. (Source fbi.gov)

Three armed robberies in Atlanta Saturday
Hitting a Waffle House, a bank inside a Kroger, and a jewelry store- Diamonds R Forever. What a Saturday. (Source ajc.com)

Two robbers in UK lose $3.14M stolen museum loot - judge calls them inept giving them both 8 yrs. in prison  They planned it out perfectly but hide the two items they stole on a wasteland and returned two days after the heist and couldn't find them. Witnesses watched as one tried searching for them on the wasteland and heard him very upset on his cell phone. Oh well, best laid plans of mice and men. (Source guardian.co.uk)

PacSun employee Struck by car driven by Suspected Shoplifter in Towson, Maryland.  A PacSun employee was hit by a car while pursuing a suspected shoplifter, according to Baltimore County police. Police say a woman stole a T-shirt from the Towson store and then backed her vehicle into the employee Thursday evening. The employee saw a woman put a shirt into her purse and leave the store without paying. The employees followed her and one stood behind the car to prevent the woman from leaving. Police say the woman backed up and hit the employee in the leg. The employee refused medical treatment. (Source abc2news.com)

Haynesville, LA Piggly Wiggly store robbed, second time in three months.  The Piggly Wiggly grocery store was robbed this morning in Hayneville, Louisiana of an undisclosed amount of cash, no injuries were reported. The store was opening for business when an armed gunman entered the store. This is the second robbery at this location in the last 3 months. (Source ktbs.com)

AT&T store in Pembroke Pine, FL robbed of $5000 in merchandise.  Three suspects are being sought by police for burglary of the AT&T store after driving a car into a 20 foot glass window. Three suspects are seen in the surveillance video running through the store grabbing boxes from under the counters. (Source cbslocal.com)

Two Men rob a New Castle, Delaware T-Mobile Store.  Police in New Castle, Delaware are searching for two suspects who they say robbed a cell phone store Saturday night. The robbery happened just before 8 p.m. at the T-Mobile store on the 100 block of East Basin Road. Police say the two men entered the store and took merchandise and cash. According to police, one of the men had a handgun. Police say three employees were inside of the store at the time of the robbery but no one was injured. (Source delawareonline.com)

Former Florida Deputy behind bars for jewelry store burglary.  A former Collier County deputy was arrested for allegedly breaking into a Cape Coral jewelry store. Kyle Beiner, 39, remains in the Lee County jail after his Thursday morning arrest. Beiner faces 36 charges, including robbery and dealing in stolen property. Beiner used a sledgehammer to smash the window of Greco Jewelers. Police officers tackled Beiner as he was making his way toward a marina and carrying the jewelry in a bag. (Source rock104rocks.com)

Last week's most popular news article --

Eight Retailers That Will Close the Most Stores  For many retailers, the sales situation is so bad that it is not a question of whether they will cut stores, but when and how many. These are the eight retailers that will close the most stores in 2013. Best Buy, Sears, J.C. Penney, Office Depot, Barnes & Noble, Game Stop, Office Max, and Radio Shack. (Source yahoo.com)


Senior LP executives - We'd like to hear from you  If you are a senior Loss Prevention executive in retail and have any IT security responsibilities we'd like to hear from you and find out exactly what they are. This is an informal study meant to determine exactly where we are today and where we might be heading. So anyone that is a senior LP executive within the traditional retail model and has components of the IT security areas let us know. Even if it includes your involvement in the mobile roll-outs, tablet roll-outs, privacy issues, internal threat analysis. We will not share names or company identities but would like to present our findings from an industry wide prospective. Contact me directly at gusd@downing-downing.com

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ORC News
 
Two suspects arrested hitting Marshalls in Sarasota, Fla. with both having over 86 arrests over two decades  Surveillance video from Marshalls on January 22nd, showed the man acted as a lookout while the woman put more than $300 worth of clothing into two bags. Turner and Thomas have criminal histories more than two decades long that combine for 86 local arrests. Turner has been arrested 24 times for retail theft and robbery charges, and was jailed another 29 times for violating probation or contempt of court. Thomas has 17 arrests for violent crimes and drug charges and was jailed another 16 times for violating probation or contempt of court. (Source winknews.com)

Reporting ORC news increases awareness -
educates the retailers -
and hopefully creates jobs.
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Vendor Spotlight
Axonify
Axonify - Pep Boys Case Study

Background
Pep Boys is a full-service automotive aftermarket retail chain, headquartered in Philadelphia, PA. Operating over 700 stores do-it-yourselfer, do-it-for-me (service) and buy-for-resale (sales to professional garages) who have come to rely on Pep Boys for high-quality, name-brands, low prices, convenience and un-matched service.

The Challenge
Pep Boys has always focused on delivering safety and loss prevention messages down to the associate level. Similar to other retail organizations, they had instituted a fairly robust store level awareness program that included posters, monthly manager-led meetings and when required, impromptu huddles.

"The most surprising benefit of the Axonify solution was how well it was received and continues to be received by our employees." Bryan Hoppe, VP of AP, Pep BoysPep Boys found that although they were doing a variety of things around awareness training, they weren’t seeing the reductions in inventory shrink and safety incidents that they expected. Issues such as back injuries and internal theft were still plaguing the organization. They often saw their incident and shrink rates start to fall and then quickly rise again with no discernable pattern.

The team at Pep Boys hypothesized that their lack of sustainable success was largely due to the fact that their employees were not retaining and operationalizing their learning. Associates would get the message and shortly thereafter return to their prior habits with no long-term change in behavior. With over 19,000 employees being trained, it was virtually impossible to track who the message was getting through to and who it wasn’t. It was even more challenging to understand who was actually applying learning to their job.

The Solution
In 2009, Pep Boys implemented the Axonify solution as part of an overhaul to their loss prevention and safety awareness programs. The goal was to reduce their shrink and safety incident rates. Via the Axonify platform, associates now receive daily reinforcement of monthly training they’ve received through their LMS system. Employees answer targeted, quick questions related to risk, loss prevention, safety and operational policies and procedures that they need to know. If they answer correctly, they play a slot machine game titled “Quiz to Win” for a chance to win cash prizes. If they demonstrate a knowledge gap in a particular topic, the system pushes out at an immediate training burst to reduce that deficiency. Questions are repeated at various intervals until the employee demonstrates adequate information retention. It takes 30 - 90 seconds a day and is done either at the beginning of the associate’s shift or during downtime throughout the day.

To Read More Click Here to
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Thought Challenge
 

Thought Challenge Review



Oh...how the times have changed...

By Kevin Larson, CFI
Manager, Loss Prevention Training & Investigations
The Kroger Co.


as published on October 10, 2012

The Loss Prevention roadmap has taken many turns over the past 5-10 years... not only in technology, leadership, philosophies, strategies and theft trends, but especially when it comes to being a LP manager and leader.

I remember when I started in the business; all I was required to do was apprehend shoplifters, build safety/shrink programs and locate dishonest associates and exit them from the business. In a nutshell, I was only required to be the Loss Prevention SME (subject matter expert).

As we have seen from the great presentations at recent conferences like, NRF and RILA this is no longer enough. We need to be a better business partner and an overall business leader. We need to not only worry about theft deterrent devices, ORC operations, access control systems, we also need to have knowledge of what makes the heartbeat of our stores tick.

I recently gave a presentation at my companies Loss Prevention Managers Conference, in which I talked to our Division Loss Prevention Managers and retail Ops Managers about what makes a successful LP store walk. In other words, when we as LP leaders walk the stores with Zone VP’s, Regional Ops Managers, District Managers and Store Managers, we need to talk know the business and talk the business before we talk about any Loss Prevention topics. Our Director of LP recently coined a phrase within our department. It is simply... bananas versus boosters or you could also say bananas before boosters. The point of his message was that we need to not only talk about LP during store visits, but we also need to talk about every other aspect of our business.

• Recap of store sales
• Current promotions, events
• Store conditions
• Customer Engagement

By doing all the above and more, when we walk each store or talk to each leader that we have contact with, we will help continue build and strengthen the bridge between Loss Prevention and leaders within our business. You need to move away from compliance-driven visits only focusing on Loss Prevention issues.

It is imperative in today’s retail world to have a holistic approach to the business. You need to drive the message of LP through the needs of your customers. And when I say customers, I mean your internal customers.

Give it a try and let me know your experiences and your partnership building success stories.

 

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Today's Daily Job Postings From the Net -
Appearing One Day Only

Loss Prevention Job
Elder-Beerman
Beckley, WV
The Bon-Ton Stores, Inc
Regional LP Investigator
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Newark, NJ
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Eddie Bauer
Chicago, IL
Eddie Bauer
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Eddie Bauer
LP Mgr, DC & Call Center Operations
Eddie Bauer
Groveport, OH
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Regional LP Mgr
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Chicago, IL
Rue21
Area LP Mgr
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Kmart
Rocky Mount, NC
Sears Holdings Corp

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Tom Meehan was promoted to Corporate Manager of Data, Systems and Central Investigations for Bloomingdale's.

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Your Career
Sponsored by 3VR
Diversity in the Workplace: 5 Ways to Help Your Team Perform Better When we think of diversity, most of us first think of race, ethnicity, gender and age. Yet diversity in organizations is a much broader spectrum than that. It encompasses diversity in passions, talents, personality, motivations and experience, to name a few. (Embrace your uniqueness)

10 Things Bosses Never Tell Employees There's a lot you don't know about your employees, especially the things your employees will never tell you. There's also a lot employees don't know about you. Here are 10 things you might wish you could say to your employees. (These might surprise you)

Last week's most popular articles --

Weirdest Job Interview Questions  Recently, we covered Glassdoor's 50 most common interview questions and how to ace them. Glassdoor also released a list of the Top 25 Oddball Interview Questions for 2013, from companies such as Google, JetBlue, and Kraft Foods. (Can you top them?)

In the Hot Seat: 7 Interview Tips The time and effort you put into crafting your cover letter and résumé have finally paid off -- you've been asked to interview with a company you've been pursuing for months. The pressure's on to prove to the hiring manager you're uniquely qualified for the position and would be an asset to the organization. (Preparation)

CVR Video Surveillance - Video Intelligence



 

Tip of the Day
Sponsored by Vector Security

Let Mikey do it!

What a profound statement and hopefully you know exactly the commercial I'm referring to. Where two little boys coax Mikey to eat a new cereal they're scared to try and say "Let Mikey do it." Well the metaphor is incredible. As it relates to virtually all of us in so many situations. Especially those at work where we have so much to learn and mountains of new technology burying us in a world changing every day. And while the commercial was just downright funny, it's also a sad commentary when applied to the adult professional world.

For those of us who do play it safe, it may seem like it's the best bet when in reality, it's absolutely the most risky position to put yourself in. Certainly that motto applies in some situations but for the most part the best role in the world is to be that Mikey.

The new age of retail requires that we all learn as much as possible about so many things outside of our comfort zone and outside of our defined job responsibilities. No longer do we have the luxury of looking at a job description and saying that's what we do, instead we must look at them and say "That's where we begin."

Do yourself a favor - next time someone slips a new cereal in front of you - be the Mikey in the commercial and be proud if they look at you and say - That's Our Mikey!

Just a Thought,

Gus Downing


Gus Downing

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Vector Security


University of Florida, Security Research Project - Request the 2011 National Retail Security Survey: Final Report. Email Dr. Hollinger. You must send your name, title, company and address to receive password to open the .pdf file.


The Library of Loss Prevention - Search data now...
 



 

2012 Thought Challenge Committee

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