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The D&D Daily Mobile Edition

February 14, 2014

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News Brief
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Greg Long was named Senior Manager Asset Protection for Hudson's Bay Company.  Greg was the previous Loss Prevention Manager for Hudson's Bay Company and has been with the company for over thirteen years. Greg was also the Supervisor for Risk Protection Management before joining the Hudson's Bay Company team. Congratulations Greg!

Tesco - the world's 2nd largest retailer, operating in 12 countries throughout Asia, Europe and North America - Latest Victim of Cyber-Security Attack  Tesco, the UK-based Hypermarket/Supercenter/Superstore doing over $101B in sales annually, now joins the growing list of retailers who have been hit by a cyber attack. The personal details of more than 2,000 of Tesco's online customers  were compromised, according to a BBC report Thursday evening. The supermarket has deactivated some customers' Tesco.com accounts after their login details and passwords were shared online. Some of the affected customers reported that their vouchers had been stolen. Tesco told the BBC: "We have contacted all customers who may have been affected and are committed to ensuring that none of them miss out as a result of this. We will issue replacement vouchers to the very small number who are affected." With yet another high profile retailer being hit by hackers, it's becoming apparent that no target is too big or off limits to the cyber criminals. (Source essentialretail.com)

Retail, Financial Groups Forge Cybersecurity Partnership; NACS, RILA, NRF, others join effort to encourage cross-industry collaboration  Trade associations representing the merchant and financial services industries announced a new cybersecurity partnership that will focus on exploring paths to increased information sharing, better card security technology and maintaining the trust of customers. The partnership will encourage collaboration across the industries, focused on the following principles:

*Information sharing is paramount to warding off cyberattacks and protecting data. We are stronger together than divided and must warn each other about cyber threats being waged against all our defenses. The financial services industry has a robust information-sharing mechanism through the Financial Services Information Sharing and Analysis Center (FS-ISAC) that could serve as a forum or model for further information sharing across sectors. (Source cspnet.com)

Consumers Keep Budget in Check this Valentine's Day According to NRF  According to the NRF's 2014 Valentine's Day spending survey, shoppers may not be as ready to splurge, with 54 percent of Americans planning to spend only $133.91 on candy, dinner and other gifts for their sweethearts. Total spending is expected to reach $17.3 billion. “Valentine’s Day will continue to be a popular gift-giving event, even when consumers are frugal with their budgets. This is the one day of the year when millions find a way to show their loved ones they care,” said NRF President and CEO Matthew Shay. Gift-givers will find the perfect gifts for their loved ones without going over their budget, and it's expected that 48.7% will buy candy, 37.3% will buy flowers and 51.2% will send cards. Men are also more likely to spend twice as much as women. Read more on the survey and download complete survey results here. (Source nrf.com)

Loss Prevention Foundation sets weekly record for LPC Certifications  Gene Smith, President of the Loss Prevention Foundation, announced yesterday that the LPF administered 24 LPC certifications this week, a new weekly record for the Foundation. The LPCertified (LPC) is an advanced certification for experienced loss prevention/asset protection professionals that integrates the business of loss prevention into retail profit center practices and logistics. Learn more about the certification here. (Source linkedin.com)

De Beers operating profit up 112% to $1 billion De Beers has announced its full-year results for 2013 through majority shareholder Anglo American, with increased production reflecting improved asset performance and customer demand, and higher prices realized for its stones. De Beers' diamond production increased by 12% to 31.2 million carats, owing to the full restoration of operations at Jwaneng in the third quarter following the slope failure incident in June 2012. (Source profesionaljeweller.com)

Joseph A. Bank to acquire Eddie Bauer for $850 million  Jos. A. Bank Clothiers Inc. is buying the parent company of Eddie Bauer in a cash-and-stock deal valued at $825 million. The deal is the latest chapter in Jos A. Bank’s ongoing takeover battle with Men’s Wearhouse. Last fall, Jos. B. Bank tried and failed to buy rival Men’s Wearhouse for $2.3 billion. Men’s Wearhouse then began pursuing Jos. A. Bank. Jos. A. Bank said it has entered into a deal with Everest Topco LLC to buy Everest Holdings LLC, Eddie Bauer's parent company. Based in Bellevue, Wash., Eddie Bauer operates approximately 370 stores. The combined company is expected to have more than $2.1 billion in revenue in 2014. The two brands will run independent of each other after the transaction is complete. (Source chainstoreage.com)

American invasion slams Canadian retailers
The American makeover of Canada’s malls has sparked a price war so intense that Bank of Canada Governor Stephen Poloz says it’s dragging down inflation and may lead to lower interest rates. Prices from peanut butter to televisions are tumbling as Wal-Mart Stores Inc. expands into the grocery aisles and Target Corp. offers fresh deals in an effort to rebound from a rocky Canadian debut, pressuring margins and shares of domestic rivals such as Loblaw Companies and Metro Inc. “There’s still more room to lower the cost of living,” Shelley Broader, chief executive officer of Wal-Mart Canada, said in an interview in Toronto last week after announcing a $455 million expansion. “The more competition we get in, the more fired-up we get about achieving our strategy.” With an economy already two years away from full capacity, according to the Bank of Canada, the retail rivalry helped push inflation to 0.9 percent on average last year, the slowest since 2009 when Canada’s economy was emerging from a recession. Bargains for shoppers mean more pain for retailers, according to Peter Sklar, analyst at BMO Capital Markets in Toronto. (Source startribune.com)

Register for RILA's upcoming AP Leaders Council Meeting in April  The Retail Industry Leaders Association will host an Asset Protection Leaders Council Meeting on April 6, 2014 at 4 pm in Indianapolis during its annual AP conference. For registration information, contact Kelly Cybulski at Kelly.cybulski@rila.org.

Two Australian thieves raid $3 million in Bitcoins from a Silk Road drug store  Two Australians are suspected of taking part in a staggering $3 million Bitcoin heist from the second iteration of the infamous Silk Road drug marketplace. The 4400 Bitcoins were stolen from the site and its users via the 'transaction malleability' bug, which allows attackers to alter the unique ID of Bitcoin transactions before they are confirmed on the network. (Source itnews.com)

Weight of snow and ice cause a Roof collapse at a Family Dollar store in Charlotte, NC  It could be weeks before the Family Dollar store on W.T. Harris Boulevard is able to reopen again. A store manager received a call from the complex's security alerting them that their ceiling inside the store had collapsed. They dialed 911 and the Charlotte Fire Department arrived to assess the scene and seal off the store. Managers said the inside of the store is a complete mess. (Source wsoctv.com)

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KANSAS CITY, Kansas — A former warehouse worker at the Kansas headquarters of the Garmin International has pleaded guilty to stealing GPS devices that were later sold on eBay and elsewhere. The U.S. Attorney's office says 31-year-old Terrence Heathington pleaded guilty Tuesday to one count of mail fraud. Heathington was indicted in August on 40 counts of mail fraud. The indictment alleged he caused about 165 cases of GPS devices worth more than $1 million to be shipped to his home and those of high school friends living in Atlanta, Georgia.

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Canadian Push
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Canada's Minister of Finance vows to legislate away large gap between retail prices in Canada and the U.S.  Jim Flaherty is vowing to legislate away the often large gap between retail prices in Canada and the United States, but it is unclear how the government will manage to do it. “Canadians work hard and should not be gouged with higher prices simply because of where they live,” according to the budget document tabled Tuesday by the finance minister. He promised a new law to tackle so-called “country pricing” – the practice of manufacturers charging retailers higher prices in Canada than in the United States for identical products. Country-pricing schemes affect the cost of a wide array of consumer goods, from cars to tires to shoes to cookies. Canadian retailers have complained that suppliers often charge them 10 to 50 percent more as a result of "corporate agreements" that keep them from buying directly from U.S. distributors. (Source theglobeandmail.com)

Sobey’s to sell 30 Canadian stores for $391 million  Sobey’s Inc. has entered binding purchase and sale agreements with Overwaitea Food Group and Federated Co-operatives Limited that will see Sobeys sell 22 of the 23 stores it is required to divest as part of its consent agreement with the Competition Bureau related to its purchase of Canada Safeway. In addition, Sobeys has signed a binding letter of intent with Federated for the sale of its Price Chopper location in Winnipeg, which the company is also required to divest as part of its October consent agreement. (Source chainstoreage.com)

Innisfail Mounties arrest Shopper’s Drug Mart pharmacist in alleged theft of prescription drugs  Mounties have arrested a female pharmacist for allegedly stealing thousands of prescription drugs and diluting pills later sold to customers. Innisfail RCMP Staff Sgt. Chris Matechuk said they were called to investigate the case Tuesday after the owner of the local Shopper’s Drug Mart confronted and fired the pharmacist. Mounties said the pharmacist in question has worked at the local drug store for over two years and had previously been investigated by internal security personnel for irregular practices. “The practices involved the theft of narcotics, as well as, the creation of false entries into the computer in order to fill non-existent prescriptions,” said Mounties. Some of the illegal activities have been connected to another Shopper’s Drug Mart in Red Deer, where the suspect had worked some shifts in the past. Matechuk said the investigation to date has determined no organized crime connection. (Source calgarysun.com)

Edmonton, Alberta prisoner’s Kingsway Mall escape prompts review  An inmate sporting a bright orange jumpsuit was briefly on the loose in Kingsway Mall, in Edmonton, Alta., on Wednesday Feb. 5, 2014. Alberta Justice has launched a review into how an Edmonton Remand Centre inmate briefly escaped custody and fled to the Kingsway Mall earlier this week. But no immediate changes will be made to how prisoners are transported for medical appointments, officials said. The inmate was being escorted by two correctional peace officers to a medical appointment near the mall at around 1:30 p.m. Wednesday when he managed to escape while exiting the prisoner transport vehicle. He entered the mall and ran through Hudson's Bay before he was caught and restrained by Edmonton police officers who responded within minutes of the call. (Source sunnewsnetwork.com)

Syringe robbery part of new trend
Charlottetown Police are investigating an armed robbery overnight Tuesday at the Needs Convenience store on Euston Street. Deputy Chief Gary McGuigan said a woman entered the store shortly before 2 a.m. and threatened the clerk with a syringe. She then ran from the store with an undisclosed amount of money and headed down Weymouth Street. McGuigan said the threat of syringes in robberies is becoming more common. (Source cbc.ca)

Harrow schools released from hold and secure, as police look for robber  Essex OPP has one person in custody and is searching for another after an alleged robbery at a pharmacy in Harrow. According to police, two men entered a pharmacy around 12:15 Thursday and demanded narcotics. Officers say one suspect was arrested a short time later, and a second is now being sought. The OPP canine unit is on scene to help with the search. According to the Greater Essex County District School Board, OPP requested Harrow District High School and Harrow Public School be put on a hold and secure. They have since been released. No injuries have been reported. (Source ctvnews.ca)

Welland, Ontario Walmart theft suspects wanted  Two men are wanted by police in connection to the theft of electronic items from the Welland Walmart store. Niagara Regional Police said two men entered the electronics department at 102 Primeway Dr. at about 4:45 p.m. on Wednesday, Jan. 8, selected items and left the store without paying for the merchandise. Police have not indicated what was stolen. (Source wellandtribune.ca)

Armed robbery at Peoples Drug Mart in Chetwynd, British Columbia  The Chetwynd RCMP are investigating an armed robbery at the local drug store. At approximately 11:50 a.m., a robbery occurred at a local drug store on 51 street. An unknown suspect entered the business and proceeded to the pharmacy dispensing area. No injuries reported. (Source energeticcity.ca)

Gun-toting robber arrested after falling from the roof of a portable toilet  Surveillance video shows the robber approach the counter and point a weapon at the clerk. The man then stuffed the items he demanded into a bag, spun around and ran out of the store. Several minutes later, officers were dispatched to the 1000 block of Albert Road. A yellow Ford Mustang had crashed into two parked cars. The Mustang had extensive front-end damage. (Source windsorstar.com)

 

Big Data
Sponsored by Verint

Businesses Spending on Big Data Marketing but Not Hiring for It  Marketing organizations are continuing to increase their budgets for big data marketing initiatives, but most are focusing on technology, not talent. That could be a costly mistake. A report by data-driven marketing specialist Infogroup Targeting Solutions found that companies are continuing to ramp up their spending on big data marketing initiatives in 2014 (62 percent of companies expect their big data marketing budgets to increase). However, most of those companies are focusing on technology, not people—57 percent of companies say they do not plan to hire new employees for their data efforts in 2014. (Source cio.com)

Whitepaper: Generating Value From Big Data Analytics 
Many enterprises are moving quickly to adopt "big data analytics" - specifically, the application of advances in analytics techniques to the rapidly-expanding pool of information that enterprises have at their disposal to enable better decision making. This whitepaper offers guidance about the business factors that drive the adoption of big data analytics; real world examples to help illustrate the risk and rewards; and business cases that illustrate why adoption is compelling to the enterprise. Download the whitepaper here. (Source govinfosecurity.com)

Data Security Is an Art, Not Just a Science
Far too often, the mandate for data security is simply to “secure it,” and people often think of data security as a set of clear choices. This is in contrast to privacy, which is understood as a set of muddy policy issues. But data security is, in fact, quite muddy itself. Data security is about risk management. Data security measures can reduce the risk of having a data breach, but these measures have costs. These costs can be financial, but they also can involve efficiency, convenience, and the very culture of an organization. Because humans play a key role in data security, this makes data security quite complicated. Managing human behavior is immensely challenging. People are hard to control. They need to be educated. They need to care. But people forget. They have lapses in judgment. They don’t learn what they’re supposed to learn and don’t do what they’re supposed to do. (Source linkedin.com)

 

Retail Crime News
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Munich, Germany: Axe-wielding teens raid Chopard store; 7 people arrest believed to be connected to Pink Panther Gang  A group of five, all wearing masks, entered the Chopard shop at 11am on Munich's Maximilianstraße. One threatened staff and security guards with a screwdriver so the others could smash the glass cabinets with an axe and hammer. They left the shop with an unknown amount of jewelry, and walked down the street, according to eyewitnesses. Later that day police arrested seven people they believe were involved in the incident – Police stated the incident may have been organized by the international Pink Panther burglary gang. Of those arrested, one was a 14-year-old from Ukraine, two others were 15 and another was a 16-year-old from Moldova. The Pink Panther gang is thought to have 220 members spread over 20 countries. (Source thelocal.de)

Over 70 arrests, $37M in products recovered in national effort to combat counterfeit sports merchandise  Federal officials announced Thursday the final record-breaking results of Operation Team Player, the nationwide law enforcement effort aimed at combating counterfeit sports merchandise. Special agents from U.S. Immigration and Customs Enforcement’s Homeland Security Investigations teamed with officers from U.S. Customs and Border Protection to target, seize and investigate criminal businesses smuggling international shipments of counterfeit merchandise as it entered the United States. Agents also targeted warehouses, stores, flea markets, online stores and street vendors. The operation, which began in June, netted 397,140 items including fake jerseys, ball caps, T-shirts, jackets and other souvenirs. The items had a manufacturer's suggested retail price of more than $37.8 million—more than the previous six Super Bowl enforcement efforts combined. (Source nbc33tv.com)

Would-be robber turns out to be Radio Shack store employee, later shows up for shift  Clearwater Police detectives didn't have to look far to find the man they say tried to rob the Radio Shack at U.S. 19 and Sunset Point Road on Wednesday. That's because the suspect, 20-year-old Andre Trevor Puskas, works there. Police say he showed up for his shift a little more than six hours after the robbery attempt. During the botched robbery, police say the ski mask-wearing, would-be robber used pepper spray on an employee. He also tried to shoot her with a stun gun but ended shooting himself in the hand. The employee told police she thought it was strange that the suspect never said a word to her, almost like he did not want her to hear his voice. She also took note of his large physical description - 6 feet 2 inches tall and 280 pounds. Detectives say the suspect showed up for work later that day but was a few minutes late because of the rain. Puskas later admitted to detectives that he tried to rob the store. (Source baynews9.com)

Alert women thwart alleged pharmacy store robbers in west Harris County, TX  The attempted robbery of a pharmacy in west Harris County Thursday was foiled by a few observant women sitting in a parking lot. Four suspects who were in a parking lot did not know they were being watched the entire time. Three alert women who saw the men noticed something looked suspicious as the suspects appeared to be “casing” businesses in the strip center around 8:30 a.m. The women immediately called 911, fearing that the suspects were going to rob Falcon Pharmacy. By that time, deputies arrived to the scene and took the suspects into custody. (Source khou.com)

Milwaukee Woman with history of theft convictions charged with retail theft  A 35-year-old Milwaukee woman with a history of theft convictions has been charged in connection with a retail theft incident that occurred at a Mount Pleasant Walmart store. 35-year-old Marquita Robertson of Milwaukee faces the following charges: one count of retail theft, altering price, less than $500 (repeater) one count of misdemeanor bail jumping (repeater) one count of felony bail jumping (repeater) Robertson has a lengthy criminal history, including several convictions for retail theft and theft by fraud dating back to 1999. (Source fox6now.com)

Smoke causes evacuation of Macy's at Green Acres Mall in Valley Stream New York  The smoke condition was reported in a 911 call at 8:01 a.m. Nassau fire officials said volunteer firefighters from Valley Stream, Elmont, Hewlett, Lynbrook and East Rockaway responded to the scene, along with police officers. Officials said the incident was reported as a smoke condition in a tunnel providing access for trucks. Officials also said the origin may be electrical -- but said the situation was unclear. Police later said there was no damage to the mall. A spokesman for the mall, which was open Friday morning, could not be reached for comment. (Source newsday.com)

Caught on Cam: Burglary at Sierra- West Jewelers in Sandy, Utah  A man was arrested Wednesday on suspicion of burglary after he allegedly broke into a Sandy, Utah Jewelry store through the ceiling of a neighboring store, police said. Gene Richins, 31, was trying to break through the store's bulletproof glass with a fire extinguisher to exit the building when police arrived, according to Sgt. Jon Arnold. Police were notified of the potential break-in when the alarms went off at 6:35 a.m. (Source myhighplains.com)

Thief smashes Brooklyn jewelry store window with hammer, grabs loot  The owner of the Michael Matthews Jewelry store and an off-duty cop chased the thief through the Kings Plaza shopping mall, but an accomplice threatened them with a gun and the pair made their escape. (Source nydailynews.com)

Truck with OnStar leads Gulfport, LA Police to suspect in Academy Sports Burglary  It started around 5am Thursday when an alarm was tripped at Academy Sports. When officers arrived, they realized it wasn't someone trying to break in, but rather someone trying to break out of the store. They said a man had gone into the business the day before and hid until after closing time. They said the man managed to evade the cleaning crew and stole several items from the store, including clothing, firearms and ammunition. (Source wlox.com)

Former Dollar General employee in Boardman, OH accused of taking more than $10,000

Robberies and Burglaries

Bass Pro Shop – Burglary – Independence, MO – a number of guns were stolen, full inventory to be conducted
BestBuy – Burglary – Woodward, CA – suspect broke in back roll-up door at 12:50am, est. loss over $10,000
Cellular Sales – Armed Robbery - Clemmons, NC – 2 suspects arrested
Cumberland Farms – Armed Robbery – Boston, MA – suspect w/ knife demanded money, suspect arrested
CVS – Armed Robbery – Atlanta, GA – during snow/ ice storm, no injuries
Family Dollar – Burglary – Jacksonville, FL – suspect smashed out front window, stole register drawer
High's Dairy - Armed Robbery – Edgewater, MD – no injuries reported
Mike’s Camera - Armed Robbery - Denver, CO – suspect stole $5000 worth of camera equipment
Mustang Exchange Thrift Store – Robbery – San Antonio, TX – suspect apprehended
Rite-Aid – Robbery – Old Orchard Beach, Maine - suspect displayed no weapon, no injuries
Sally Beauty Supply – Armed Robbery - Downer’s Grove, IL –police seeking 1 suspect, no injuries reported
Sonic – Burglary – El Paso, TX – suspects sought in Wendy’s and Subway burglaries in the area as well
7-Eleven – Armed Robbery – NW Baltimore, MD – Police were on site in seconds, suspect shot by Police, arrested

 

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Authorities arrest Organized Retail Crime suspects in connection to Lowe’s theft in Spring, TX  A month-long crime spree ended Wednesday after deputies arrested two suspects linked to nine documented thefts at Lowe’s stores in Austin, Katy, Houston, Tomball, Kingwood and Spring. The robberies began on Jan. 11 in Round Rock, TX and ended recently in Spring, Texas. Two suspects were arrested: Christopher Beebe, 33, and Brittany Trout, 30. Beebe would allegedly run out of the stores with stolen battery powered tools, primarily drills, chains and saws while Trout would be waiting in a car to drive away. (Source yourhoustonnews.com)

Newark supermarket owner accused of unloading $6K of stolen meat  A theft of $6,500 worth of meat led to the arrest of a supermarket owner for receiving stolen property on Wednesday night, police said. Francisco Almanzar, of East Orange, was arrested while he was allegedly unloading the boxed products into his store on the 700-block of Broadway, said detective Carmen Rivera. A van loaded with the meat had been reported stolen out of Elizabeth by the Magnolia Beef Company. (Source nj.com)

Albany, NY Man sentenced up to 7 years for selling stolen merchandise  A man who admitted he sold stolen merchandise has been sentenced to 3 ½ to 7 years in prison. John Suddard, 40, was sentenced in Albany County Court on Thursday morning. He pleaded guilty back in December. Police say the Fort Edward man received $3,388 for the items at Olde Saratoga Coin in Colonie. He was arrested as he exited the store. (Source wnyt.com)

Robbers target gift cards at 7- Eleven store in Vallejo, CA  Investigators were searching for someone with retail experience in two robberies of the same Vallejo convenience store where the thieves made off with several thousand dollars in pre-paid gift cards. The same 7-Eleven store in Vallejo has been robbed twice over the past week and a half. Police said during the most recent robbery on Feb. 8, one of the suspects took the clerk to a back room while an accomplice loaded $6,000 onto gift cards. The previous robbery on Feb. 2 also involved gift card theft -- about $1,500 in that case. (Source ktvu.com)

6 thieves face organized crime charges in Pike County, KY  A half-dozen alleged thieves, who police believe stole numerous item including meat products, are facing an organized crime charge and a potential for a decade-long prison sentence if convicted. According to an indictment handed down by a Pike grand jury this week, the six suspected members of a group which officials believe to be part of an organized effort to steal items from retail businesses in Pike County could face prison sentences of between five and 10 years if convicted on the class C felony charge they face of engaging in organized crime or a criminal syndicate. Pike Commonwealth’s Attorney Rick Bartley said the items stolen included food, medication and cleaning supplies. (Source news-expressky.com)

“Protection 1 is proud to be sponsoring the D&D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Greg Long was named Senior Manager Asset Protection for Hudson's Bay Company.

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Seven Steps to Running the Most Effective Meeting Possible  Sometimes your meetings may not go as you had planned or hoped; either it just drags on and on and everyone can't help but be on their smartphones or tablets, or you have the meetings that don't seem to get anything accomplished. Don't make your employees wonder why they are there for a meeting, use these tips to make your next one efficient and your employees feeling energized. (Give purpose to your meeting)

Be A Better Leader Today
Skills can always be honed and developed further and further, especially those skills needed to manage people and keep them following you. You don't need to take classes, or find books on how to be a better leader, just use these four guidelines and see how these simple acts can have long-lasting actions and impact. (Spend some time listening)

Why Every Leader Needs a 4-Year Goal
At the Winter Olympics, many athletes have finally reached their goal that they made four years ago. This will be the apex and high point of their careers. Although not all of us are athletes, we should all have four-year goals, spending the time and energy needed to achieve that goal, making no excuses on why that dream can't be accomplished, and leaving nothing on the table in our quest for that victory. (What's your excuse?)

4 Commitments Every Great Leader Makes  Just showing up to work, and promising things to your employees will only get you so far as a leader; you need to follow through with your actions and understand what it really means and takes to be a true leader. It comes down to these four commitments, and if you're dedicated to making them. (Leadership isn't about going through the motions)

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Tip of the Day
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Going beyond your job description and taking responsibility for things outside your scope broadens your "runway" and quite frankly we hear that term all the time when it comes to defining an executive's future. It's not the job that's defining you, it's your own perceptions of what you can do that determines how far you go. Opening your mind and embracing what you don't know will allow you to change your own perceptions and thus lengthen your runway. And in today's environment where we've all been stretched, you've got to be focused on the value you're adding to the company you're working for. If you can focus there and be able to specifically list the value you're adding, odds are, regardless of what happens to the company your working for, you'll do great!

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