D&D Daily Mobile Edition

The D&D Daily Mobile Edition
LP, AP & IT Security's #1 News Source

2/19/19

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Moving Up
Sponsored by Agilence

Laura Westfall promoted to Divisional Asset Protection, Operations & Safety Director for Lowe's
Laura was previously the Loss Prevention & Operation Support Director for the retailer, and has held various other positions for Lowe's during her 22 years there including Regional Director of Operations and Area Operations Manager. She earned her Bachelors of Arts in Health Services Administration/Communication from Marywood University. Congratulations Laura!

Christopher Magana named Senior Manager of Risk Management & Asset Protection for WKS Restaurant Group
Christopher was previously the Senior Manager of Loss Prevention and Safety for Denny's before taking this new role. He's held various other loss prevention positions during his 15 plus years in the industry including Regional LP Manager for CKE Restaurants, District LP Manager for Office Depot, District LP Manager for Big Lots, District LP Manager for Gap Inc./Old Navy, ORC Manager for Gap Inc., LP Agent for Old Navy and LP Supervisor for Sports Authority. Congratulations Christopher!

Ken Gladney, CFI named Sr. Security Manager for Topgolf
Ken previously held the role of Director of Loss Prevention and Security for Taco Bueno Restaurants for over four years. Ken has worked in the LP profession for over 20 years for such companies as Half Price Books, United Supermarkets, RadioShack, Target, United Supermarkets, and Bloomingdales. Ken is also an United States Marines Corps. Combat Veteran. Ken earned a Bachelor of Arts degree in Criminal Justice from American Military University. Congratulations, Ken!

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Top Industry News

Fashion retailer America Today selects Nedap’s RFID solution
First RFID rollout on the Dutch retail market

Fashion retailer America Today, part of Coolinvestments, has decided to implement Nedap’s !D Cloud RFID software at its 69 stores in the Benelux countries to structurally raise stock accuracy and, as a result, guarantee product availability. The rollout is planned for the second half of 2019.

Looking for the business case
In the autumn of 2018, America Today started a pilot together with Nedap in 3 stores, to investigate whether there was actually sufficient basis for a business case. During the course of the pilot, a weekly stock count was performed using the !D Cloud software and a RFID handheld reader, which resulted in an improvement in stock accuracy from 75% on average to 98%. Read more in today's RFID News column below.

Aurora Mass Shootings - What HR is Being Told:
Society For Human Resource Management Response to Aurora Shootings
'A Workplace Shooting Is Every HR Professional's Fear'
HR Manager & 1st Day HR Intern Killed During Termination
An HR manager and an HR intern were among five employees killed at a warehouse in Aurora, Ill., on Feb. 15 by a worker who was being fired. How can HR professionals and others in the workplace protect themselves? We've gathered articles on the shooting and preventing workplace violence from SHRM Online and other trusted media outlets.

Please visit SHRM's resource page on Workplace Violence for guidance on making your workplace safer.

Gary Martin, an employee for 15 years at the Henry Pratt Co. in Aurora, Ill., took a gun he wasn't supposed to have due to a felony conviction to a job he was about to lose and shot and killed five co-workers during a termination meeting. (AP)

Trevor Wehner, a student at Northern Illinois University who was on his first day of an internship with the HR department, was among those killed. So was Clayton Parks, a human resources manager who was the father of an eight-month-old son. The others killed were Josh Pinkard, the manager of the company warehouse where the shooting took place; Vicente Juarez, a stock room operator; and Russell Beyer, a mold operator. The company was unaware of Martin's prior felony conviction, as a background check did not uncover it.

Should Managers Be Armed in the Workplace? Their position: There are many disadvantages to this. An innocent bystander could be injured or a gun could be taken from and used against the manager. A more effective approach might include hiring more security guards.

What If Employees Want to Bring Guns to Work? Some state laws give employees the right to store a firearm in a locked personal vehicle's trunk or glovebox in the company's parking lot—about half of states have such laws. Employers should develop policies on workplace violence prevention, weapons in the workplace and emergency procedures.

All Employers Need a Workplace Violence Plan shrm.org

Social Media's Impact - Hits with Lightening Speed
Acknowledge, Apologize, Investigate: How Big Brands Combat Online Outrage
As social media amplifies brand missteps, companies develop new tools to handle the fallout

If it feels like there is a steady stream of fresh outrage over consumer-brand gaffes, it may be because companies have become more adept at managing controversy than at pre-empting it.

Over the past year, H&M , Adidas, Reebok, Mercedes-Benz, and many others have faced swift backlash for offensive products or ads. As the reach of social media amplifies brand missteps, companies are finding they must develop new tools to handle the fallout from global online criticism.

Corporate executives and communications experts say that the increasing speed at which controversy propagates has forced them to perfect the three-pronged rapid response: acknowledge, apologize, and investigate.

“Today you have to react within the first half hour, that’s what we call the ‘window of opportunity,’”
What comes next can range from lying low to overhauling executive management.

A year after H&M apologized for releasing a children’s hoodie sporting the phrase “coolest monkey in the jungle” modeled by a black child, the company has established a new diversity and inclusion team with members in the U.S. and Europe. Ezinne Kwubiri, the company’s first such executive for North America, said that H&M has reconfigured its quality-control processes, making sure products are reviewed by people in multiple departments.

“Everyone in all industries, especially retail, needs to pause for a second and look at how things are produced,” if it’s not adding extra eyes to the process, it’s diversifying the eyes looking at the product.”

There's been a sharp rise over the past three to four years in corporate boards instituting reputation-risk modeling, particularly for companies that operate outside of heavily regulated industries where the practice is standard.

A big part of the crisis-management equation lies in striking a judgment about when criticism should be acknowledged, products pulled and apologies issued and when a more hands-off approach is warranted.
“But with social media, it blows up and goes away very quickly. Don’t overreact to two days of complaints.”

For all the noise, mass-market brands rarely see outrage turn into lasting reputational damage or sales slumps. wsj.com

DOJ U.S. Trustee Program: McKinsey & Company Pays $15M
To Remedy Inadequate Disclosures in Bankruptcy Cases
"Widely considered the most prestigious management consultancy" (Wikipedia), The Department of Justice’s U.S. Trustee Program (USTP) has entered into a multi-district settlement agreement with global consulting firm McKinsey & Company, Inc. (McKinsey), resolving disputes over the adequacy of McKinsey’s disclosures of connections in Chapter 11 bankruptcy cases.

The USTP alleged that McKinsey made insufficient disclosures about its clients and investments in certain entities that were connected with the debtors that employed McKinsey to provide financial advice on their respective bankruptcy reorganizations. Specifically, the USTP alleged in court filings that McKinsey failed to identify clients who were connected with the debtors it represented and lacked candor regarding its investments in entities that could create a conflict of interest. This is one of the highest repayments made by a bankruptcy professional for alleged non-compliance with disclosure rules. justice.gov

Allied Universal’s CEO publishes book
Steve Jones, CEO of Allied Universal, added “author” to his list of accomplishments with the recent publication of No Off Season: The Constant Pursuit of More, a story that chronicles his days as football standout at Cal Poly to successful CEO of a billion-dollar security company.

The book focuses on how Jones applied the lessons he learned on the field to help build Allied Universal from $12 million in revenue to $7 billon in revenue in 20 years. Throughout his story, Jones teaches readers his business principles, while also providing the ingredients for success beyond the boardroom. securitysystemsnews.com

55% Of Households Use Amazon Prime, But BOPIS Keeps Them Shopping In-Store
Brick-and-mortar retailing still has room to thrive, even in a world where 55% of U.S. households have Amazon Prime accounts: 75% of retail business will still be driven by physical stores in 2022, according to a study by IHL Group. However, traditional retailers will need to adopt technology of their own to fight back against Amazon and stay relevant in this rapidly evolving world.

Out-Of-Stocks Can Erase A BOPIS Advantage
While BOPIS can be the best weapon retailers have in their fight with Amazon, they must back up the offer with solid execution. Out-of-stocks are a particular danger: Prime members who experience an out-of-stock are 71% more likely to shift a planned in-store purchase online than they would otherwise. Even non-Prime shoppers are 26% more likely to visit a competitor's physical store when they experience an out-of-stock.

An accurate inventory system is the foundation of a successful BOPIS program, and RFID-powered solutions can serve as the backbone of a well-organized inventory. This technology can raise in-store inventory accuracy to as high as 98% to 100%, improving the reliability of forecasting tools and all but eliminating the danger of overstocks and out-of-stocks. retailtouchpoints.com

Markdowns cost retailers $300B last year
Non-grocery retailers last year missed out on $300 billion in revenues — in the aggregate 12% of total sales — due to markdowns, according to a new report, "Revealing the Hidden Costs of Poor Inventory Management."

In the survey of more than 200 "senior retail decision makers," those responding pinned the blame for more than half (53%) of unplanned markdowns on "inventory misjudgments." retaildive.com

Eddie Lampert quits his role as Sears Holdings' board chairman
He will remain as chairman of Transform Holdco LLC, which now controls substantially all of the assets of Sears Holdings.

He plans to sell or sublease some of the 425 remaining Sears stores, plans to devote more of the retail space to tools and appliances, and he also wants to open more smaller stores. The restructured company consists of 223 Sears stores and 202 Kmart locations.

He also added that he expects the slimmed-down Sears to become a public company once again. "If I am a betting person, which I am, I would say at some point we would be public again." bizjournals.com

What Went Wrong At Payless
Could be Biggest Liquidation in History
Payless apparently began losing its differentiation as its nearest budget competitors, including Walmart and Target, kept expanding and elevating their in-house shoe offerings. Off-price shoe sellers, such as Famous Footwear, DSW and Shoe Carnival as well as Kohl’s and TJX Cos., rapidly expanded to bring branded shoe labels within reach of Payless’s value customer.

In the mid-2000s, a push to “democratize fashion” with new styles and freshness found some success, according to Footwear News. The chain filed for bankruptcy protection in April 2017, reduced its debt by $400 million but remained heavily indebted due to its leverage buy out, and emerged by August 2017. But a former employee who worked on Payless’s digital marketing team in 2018 said the company has recently been impacted by continued management turnover.

Other articles attributed the chain’s demise to online competition that has also led to bankruptcy filings from Pier 1 imports, Gymboree and Shopko. retailwire.com

With fitness trackers in the workplace, bosses can monitor your every step
- and possibly more
Devices worn on employees’ bodies are an increasingly valuable source of workforce health intelligence for employers and insurance companies. It’s fueling a boom in the use of wrist-borne health and fitness monitors such as those made by Fitbit, Garmin and Apple.

But the volume of highly sensitive health data scooped up from individual employees is exploding, too, raising privacy concerns and adding a new dimension to the relationship of workers and their employers. Often the information is not covered by federal rules that protect health records from disclosure. And when it’s combined with data such as credit scores, employees are giving up more insights about themselves than they realize. washingtonpost.com

One and Done: When to Skip Progressive Discipline
There are cases when it is better for an employee to be fired on the spot. Here's how to determine if you should—and when to—skip progressive discipline and go straight to termination.

A business may risk liability if a worker who has engaged in severe misconduct remains employed—and hurts someone or damages property.

These reasons are useful guidelines for all employers that use progressive discipline:

● Fighting.
● Assault.
● Theft from anyone, regardless of the amount involved.
● Serious insubordination, such as refusing a direct work order.
● Dishonesty.
● Willful destruction of property.
● Being under the influence of drugs or alcohol.
● Falsification of records.

When safety is involved, it makes sense to skip straight to termination. That would include when employees are a threat to themselves or others, such as by stalking. shrm.org

The Loss Prevention Research Council’s 2019 Research Agenda Is Now Available!
Visit the LPRC’s interactive webpage that allows you to explore this year’s research projects categorized by different LP/AP issues and by specific Zones of Influence. Identify the projects you are most interested in and get involved! Each project links to an individual page on the LPRC Knowledge Center, which gives members the ability to bookmark, comment on, and view updates for each ongoing project. Be a part of the LPRC Research & Results Community and participate today! Click here to view the agenda.

For more information on joining the LPRC, please contact kevin@lpresearch.org.

Gucci Boosts Cultural Sensitivity Training After Blackface Debacle

Kroger & Ocado Announce Two High-Tech Robotics Fulfillment Centers

Here's a map of where Payless ShoeSource is closing 2,500 stores

Apple’s Executive Shake-Up Readies Company for Life After iPhone

Flu Vaccine Doing A Relatively Good Job This Season

Quarterly Results
Walmart Q4 U.S. comp's up 4.2%, revenue up 1.9%, online sales up 43%
Walmart Full Yr. U.S. comp's up 3.6%, sales up 2.8%
Sam's Club Q4 U.S. comp's up 3.3%, sales up 3.8%

WEBINAR: How RC Willey Converted Sushi to Sales: A Tale of Measuring ROI

Thursday, February 21, 2019 at 1:00 PM EST

Are your stores’ promotional marketing events driving conversions? Tracking return on investment for marketing strategies can be challenging for retailers without actionable data. In this webinar, you’ll see how furniture retailer, RC Willey, integrated network camera analytics with their POS system to reveal a deeper analysis of store productivity. You’ll hear from Rod Mosher, Director of Loss Prevention and Safety at RC Willey, who implemented Axis network surveillance technologies to track conversions during a free sushi night promotion. Through their analysis, they were able to determine that the promotion brought in 30% more foot traffic and resulted in a 10% increase in sales. Data like that is hard to ignore – with reliable business intelligence, it’s easier than ever to optimize retail stores with faster decision-making and a wealth of analytics data.

Register Now!

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eBay Global Asset Protection
Partnerning with Retailers Offensively Against Crime and Theft (PROACT), since 2007

Global Asset Protection assists NY State Troopers with an employee theft investigation

A Steuben County man has been indicted by a grand jury on more than 1,000 charges for illegally selling Wall Street Journal subscriptions on his personal eBay account. Joseph Canner, 37, has been indicted for grand larceny and 1,042 counts of falsifying business records. Read more

For further information on PROACT, email inquiries to PROACT@eBay.com.

RFID !DCloud

America Today selects
Nedap’s RFID solution

First RFID rollout on the Dutch retail market

Fashion retailer America Today, part of Coolinvestments, has decided to implement Nedap’s !D Cloud RFID software at its 69 stores in the Benelux countries to structurally raise stock accuracy and, as a result, guarantee product availability. The rollout is planned for the second half of 2019.

Looking for the business case

In the autumn of 2018, America Today started a pilot together with Nedap in 3 stores, to investigate whether there was actually sufficient basis for a business case. During the course of the pilot, a weekly stock count was performed using the !D Cloud software and a RFID handheld reader, which resulted in an improvement in stock accuracy from 75% on average to 98%.

Jonathan Kahn, CFO of America Today, explains: “We realised that our stock accuracy was going to be a huge bottleneck for our omnichannel ambitions. That is why we started investigating, together with Nedap, whether we had a business case, and it turned out that we actually had one. We opted to follow the GS1 standards, so as to offer the cooperation with all our Supply Chain partners more opportunities in the future. We are fully convinced that RFID will be a great help to us in gaining more insight into and control of our stock.”

Arjan Pruiksma, Business Developer at Nedap Retail, adds: “We are very pleased that America Today has become the first clothing retailer in the Netherlands to implement RFID with Nedap. Similarly to other retailers, America Today does not have reliable stock data, which prevents it from truly integrating its stores and online channels. We are really looking forward to starting this RFID journey together.”

Stock accuracy with RFID

Nedap’s !D Cloud software suite is a SaaS (Software as a Service) solution which was especially developed for the retail sector. The software provides insight into stock levels and the exact location of each item. This also provides the basis for omnichannel concepts such as Click & Collect and Ship-from-Store. Kahn: “Our biggest driver is omnichannel, but a technology like RFID really tempts you to do everything at once. We opted to place our initial focus on maximising results with the lowest possible level of complexity. The first results are very promising, and the stores are enthusiastic as well. We cannot wait to get started.”

LP & IT Security Converging
3 Enterprise Security Trends to Watch in 2019
In a world that’s becoming more technologically advanced and connected, it’s important to adopt an agile, forward-thinking approach to security. While enterprises have taken a more serious approach to security in the past few years, this outlook will become even more important in 2019.

Here are three trends we predict will define the security industry as we forge into the new year:

1) Converged Security
As organizations, cities and agencies embrace the rapid pace of data and IP protection being tied to both physical security such as doors, cameras and locks and IT systems, “converged” will surely be a popular word in the world of enterprise security.

Organizations are now converging where the chief information officer (CIO) and chief security officer (CSO) are either being combined into a single role, or are finally working together under a single umbrella where both the IT security and the physical security functions come together.

2) Artificial Intelligence
As part of IoT acceleration and adoption, the use of artificial intelligence (AI) and other forms of analytics will become much more broadly adopted for use cases across multiple verticals. As the total volume of data continues to grow, AI and analytics will play a key role in an organization’s operations.

Effective use of data can fuel organizational growth, operational efficiency and automation. While AI was difficult to configure and use in the past, it has become easier to deploy, support and upgrade. In 2019, security related AI will be more accessible than ever, thanks to increased knowledge, education and training.

3) Increased Mobility
Users want access to both business and personal functionality on mobile devices. Increased mobility for these functions will be a major trend in 2019. In recent years, business-to-consumer (B2C) enterprises have worked toward crossing this chasm.

This year, there will be more adoption of mobility for business-to-business (B2B) and other business uses across all markets. This is largely due to greater recognition of the need for converged security. securitysales.com

Security Leaders Win When They Can Effectively Communicate Cybersecurity
Recent analysis by Forrester finds that Boards are maturing in their understanding of cybersecurity and are asking more detailed questions. They don’t just want to know if the latest threat matters to the organization, but how you know that. For Chief Information Security Officers (CISOs) and other security leaders, this means that your ability to communicate effectively about cybersecurity is just as important as your work doing cybersecurity, if not more important. Communication has become a critical component of security operations.

Speaking about risk using terms like “red, yellow, green” based on factors from outside your organization simply isn’t going to cut it. You must be able to provide greater detail, while communicating in ways that resonate with management and are relevant to the organization. Your ability to do this begins with contextual awareness. In security operations, context comes from aggregating and augmenting internal threat and event data with external threat feeds. By correlating events and associated indicators from inside your environment (for example from sources including your security information and event management (SIEM) system, log management repository, case management systems and security infrastructure) with external data on indicators, adversaries and their methods, you gain the context to understand the who, what, where, when, why and how of an attack. securityweek.com

Spending the Right Amount on Cybersecurity?
Benchmarks Starting to Come Into Focus
Corporate boards and executives ask themselves constantly whether they're spending the right amount on cybersecurity.

Spending more money on cybersecurity doesn't guarantee a meaningful change in a company's security posture, such as a reduction in incidents.

One approach is to compare a budget with that of peers. A December 2018 report by Gartner Inc. shows a snapshot of industries by their security spending as a percent of their total technology budget. cybersecurity.cmail20.com

Staffing Shortage Makes Vulnerabilities Worse
Businesses don't have sufficient staff to find vulnerabilities or protect against their exploit, according to a new report by Ponemon Institute.

When asked about the difficulties of maintaining an adequate security posture, 68% of the more than 600 cybersecurity professionals surveyed listed "staffing" as a primary issue. These staffing shortages don't exist exclusively at small organizations, either, with 72% of those surveyed from organizations with more than 1,000 employees.

With that shortage, just how confident are these professionals about avoiding future breaches? Not very. Only one-third of respondent said they were "confident" or "very confident" their organizations will be able to avoid a data breach. darkreading.com

Report: UK Believes Risk of Using Huawei Is Manageable
New Zealand Follows Suit, Saying It Will Test Huawei Suitability for 5G Rollout
Britain's intelligence establishment has reportedly concluded that any risks posed by Chinese-built Huawei networking equipment used as part of the country's 5G rollout can be minimized if the process is appropriately managed. databreachtoday.com

New Vulnerabilities Found in Top Password Managers
In the new report titled “Under the Hood of Secrets Management,” ISE researchers revealed serious weaknesses with top password managers: 1Password, Dashlane, KeePass and LastPass. ISE examined the underlying functionality of these products on Windows 10 to understand how users’ secrets are stored even when the password manager is locked. More than 60 million individuals 93,000 businesses worldwide rely on password managers. securitymagazine.com

Artificial Intelligence in Video Surveillance

Russian hackers 8 times faster than Chinese, Iranians, North Koreans, says report

Huawei founder denies sharing secrets with China

Serving the Military Worldwide and 'Down Range'

In this episode, learn how we're taking care of our troops around the world by ensuring they receive some of the same services, products and food that you buy at the corner store.

Eric Stewart, VP of LP, The Exchange, Army & Air Force Exchange Service, and Jim Palmer, CSO & Sr. Director, U.S. Coast Guard Community Services Command, share how their team's LP efforts contribute to the Morale, Welfare and Recreation of our troops, families and veterans - what the military calls the MWR funds.

With stores and facilities throughout the U.S. and abroad, Eric and Jim tell us about the similarities and differences of managing retail LP in a military environment.

MCs Joe LaRocca & Amber Bradley -
Quick Take 17

Joe and Amber discuss the serious subject of active shooter threats and emergency preparedness. From the NRF's widely used Active Shooter Guidelines for retailers to the Calibration Group's hotline awareness posters for schools, learn about some of the free resources and information available that can help you save lives.

e-commerce
Sponsored by The Zellman Group

Amazon What Went Wrong - No New Search
Public Search - Negotiated in Private
Managing Director of BDO in New York offered two main takeaways from the New York-Amazon Divorce.

The first lesson, he said, was to involve as many local officials and community groups as possible throughout the process. Amazon and some top leaders in New York had announced the deal in November, to the surprise of many there.

“That is just simply poor economic development 101,” Stringer said. “It’s profound economic development malpractice that the governor’s office and Amazon are guilty of.”

Second, Amazon’s HQ2 search stood out because it was public.

“Do this stuff in private,” Stringer said. “This beauty contest, this baiting of different localities, it’s not economic development, it’s greed run amok.”

Seattle Councilmember said, “A large employer like Amazon coming to town means yes, they will bring good jobs and investment, but there are costs associated with it,” such as increased housing prices and traffic, she said.

Redfin CEO said “I think it’s a wake-up call, for everyone in tech especially. If we’re going to create this incredible prosperity, we also need to be really active as corporate citizens and community members,” Kelman said. “That isn’t the first instinct of many tech companies.”

He noted it also sends a clear message to cities dealing with Amazon: “Amazon is not to be trifled with,” he said. “Amazon has the courage of its convictions like almost no other business.” seattletimes.com

Millennial Shoppers Increase Fraud Risk, LP Firm Says
Over-50 Market Worth $7.6T - 'Making Older Consumers a Smart Bet'
Americans aged 50 and older account for 51 cents of every dollar spent in the United States and generate $7.6 trillion in annual economic activity, which makes this demographic equivalent to the world’s third-largest economy. And with the 50-plus population projected to grow from 115 million in 2018 to 132 million by 2030, their financial clout will likely continue to grow. While many brands have made millennials their top target, Chargebacks911 - a leading dispute mitigation and loss prevention firm - advises merchants not to overlook older consumers, whose purchasing power offers a path to sustainable profitability.

Monica Eaton-Cardone, co-founder and COO of Chargebacks911, cautions that the risk of fraud can grow if merchants place greater emphasis on quantity of customers over quality. If a large proportion of new customers prove to be one-time purchasers drawn by loss-leader deals or if they initiate a high number of returns, refund requests or chargebacks, a merchant’s losses could exceed the value of those sales. This issue appears to be particularly problematic in the online sector.

For the retail industry as a whole, 18% of fraud losses are due to chargeback fraud and 20% to fraudulent refund requests; yet for eCommerce merchants, those figures are 30% and 27%, respectively. In addition, fraud costs as a percentage of revenues average 1.8% for all retailers but climb to 2.38% for eCommerce merchants. prweb.com

60-hour weeks, ambulance callouts, and 'swag bucks'
30 employees describe the intense reality of working for Amazon
during its busiest time of the year

Amazon's unseen army of hundreds of thousands of warehouse employees ensures millions of parcels are delivered every day during peak season, from Black Friday to Christmas. They described a "brutal" reality of long hours, physical labor, fears about taking time off, workplace injuries, and the pressure to keep the wheels turning, even when the weather is treacherous.

Business Insider obtained figures showing that ambulance callouts to three Amazon warehouses in the UK increased during the company's busiest weeks of the year.

There were conflicting accounts about Amazon's $15 minimum-wage hike. Some workers said the wage boost benefitted them, while others said they were worse off during peak because bonuses were axed.

Workers also described an internal currency known as "swag bucks" designed to boost productivity during Amazon's most intense periods of activity. businessinsider.com

Walmart Ecommerce Sales grow 43%

Payless plans to shut down online operations while liquidating US stores

Study: The right communication is critical to e-commerce

Online auto parts and accessories sales are projected to grow 16% in 2019

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent

ORC News
Sponsored by Auror

Update: Tallahassee, FL: Best Buy employee caught stealing over $19K in electronics
Tallahassee Police responded to the Best Buy on Apalachee Parkway in regards to an employee theft in November. When officers arrived on the scene, they began speaking with an employee who witnessed the theft. The witness told officers that he first noticed the theft while he was conducting inventory and found that several iPhones were missing. Officers say the witness went to review surveillance footage and, while watching the footage, he saw 22-year-old Wenly Geffrard stealing electronics.

In the video, Geffrard could be seen stealing iPhones and MacBook laptops from the storage room. Documents say Geffrard would bring the electronics to the register where he would either pretend like he was ringing them up for a customer or not ring them up at all before putting them straight in the bag. After months of investigating, Geffrard was arrested and transported to the Leon County Detention Center. wtxl.com

Polk County, FL: Man Arrested For Stealing Over $3,000 in Merchandise From Wal-Mart and Home Depot
On Thursday, February 14, 2019, James Gardner walked into Wal-Mart in Mulberry and did some five-finger discount shopping. Surveillance video shows him loading $535.86 worth of merchandise-two televisions, a safe, a backpack, toys, and other miscellaneous items-into a cart and then leaving the store without paying. During the investigation it was revealed Gardner made several fraudulent returns at the Home Depot in Lakeland between February 5, 2019 and February 13, 2019.

He entered the store with nothing in his possession, grabbed several items from the shelf and proceeded to the return desk without attempting to pay. He would receive a refund in the form of a store credit, or, when he was denied the refund, he walked out of the store with the stolen merchandise. Detectives were able to locate Mr. Gardner in Southwest Lakeland off of Ewell Road. After searching the house where he was living and his truck, they found the stolen safe, Wal-Mart and Home Depot gift cards, tools, and multiple other stolen items. Gardner has an extensive criminal history which includes burglary, armed burglary, grand theft, resisting arrest, DUI, carrying a concealed weapon, violation of injunction, stalking, battery, and failing to pay child support. dailyridge.com

Williamsburg, KY: Suspect puts on Walmart Vest, steals 5 TV sets
The Williamsburg Police Department says a man walked into the store, grabbed an employee vest with the name tag of “Zack” and carted five Phillips flat screen televisions out of the store. wtvq.com

Baton Rouge, LA: Rare bike goes on a ‘test drive’ never comes back; valued at $3,299
The Baton Rouge Police report notes that the two men arrived at the store in a tan SUV. Two men walked in the store, but only one asked to take it for a test ride. At some point the second man left in the SUV. What makes it unique is its battery, which allows the rider to go about 20 to 30 mph for a distance of 20-100 miles. wafb.com

Beaufort County, SC: Tommy Hilfiger Outlet hit for over $2,000 of merchandise
A man walked into the Tommy Hilfiger store at Tanger Outlet Center 1 in Bluffton on Sunday and walked out with 32 shirts without paying, according to a Beaufort County Sheriff’s Office report. The manager of the store said the shirts were being sold for $64.99 each, meaning the alleged shoplifter made off with over $2,000 of merchandise on Feb. 17. islandpacket.com

Hales Corner, WI: 5 Arrested for Retail Theft for Police Chase and Crash

UK: UK’s Most Shameless Shoplifter: Kim Farry claims to have made £2 Million during her 45 year shoplifting “career”

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Shootings & Deaths

Tukwila, WA: 'Everybody started running': No one hurt after gunfire erupts at Southcenter Mall
The sound of gunfire at Southcenter Mall Monday afternoon sent some shoppers into a panic, but luckily no one was injured. Police swarmed the mall after reports of gunfire came in as people ran for safety -- some hiding in stock rooms; others heading for the exits. Investigators later determined a gun went off in what they've called an "illegal discharge." No arrests have been made. Tukwila Police tweeted at 5 p.m. Monday that the mall is open and that security advised that any stores closed may reopen. komonews.com

Robberies, Incidents & Thefts

Razor blades found under shopping cart handles at NC Walmart
Could have been part of plan to shoplift
Police in North Carolina are looking for the people responsible for placing razor blades under the handles of shopping carts at a Walmart, injuring at least one person. Citing a Siler City police release, news outlets report the blades were found Sunday. Police say the blades could have been part of a plan to shoplift. Police released images from surveillance video of two male suspects. It's unclear how many shopping carts were affected. wbtw.com

Kennewick, WA: Police attempting to locate woman who made a death threat to an LP agent
The woman, identified as Lindsey Bramlett, is wanted in the Tri-Cities area of Eastern Washington but hasn't been seen since late last month. Police say Bramlett told a loss prevention officer, 'I'm going to kill you" on her way out from shoplifting at a store in Kennewick, and she was then convicted of felony harassment. She was also charged with theft and possession of drugs after Kennewick police found her hiding in the bathroom of a nearby restaurant and took her into custody. She has prior convictions for assault and forgery. katu.com

Lancaster County, PA: C- store employee accused of stealing thousands
Police in Lancaster County said they have charged Everett Charles Domalewski of Manheim with a felony count of theft for allegedly stealing from the Turkey Hill where he worked. Manheim Township Police said Domalewski, 43, would void transactions and keep money paid by customers. Police said the alleged thefts took place between Nov. 17 and Feb. 13, totaling $4,704.62. pennlive.com

UK: London: Dogs kept in cages overnight at Chanel store for ‘security purposes’
A former reality star from Made in Chelsea has hit out at Chanel after seeing two dogs being kept in cages inside one of the company’s London stores. Tabitha told Femail that a woman from Chanel said the store had recently suffered a break-in, resulting in the arrival of the dogs. metro.co.uk

Dallas, TX: Man arrested in Texas for deadly Charlotte electronic repair store robbery in January

Livonia, MI: Former Speedway employee charged in store robbery

Tulsa, OK: Man steals $300 worth of merchandise from adult entertainment store

Milford, CT: Woman arrested on 6th degree Felony for $200 Victoria’s Secret theft

Sentencings & Convictions

Newark, NJ: Man Convicted of Armed Jewelry Heist in Elizabeth, New Jersey

Norfolk, VA., Man Convicted For Firearms Dealer Robbery
Tossed Bag Contents & Ski Mask Out of His Fleeing Car

Home of the Industry's Original
On the Move

	Matthew Dawson, CFI promoted to Program Manager, Global Security Operations for Amazon
	Jesse Young named Regional Loss Prevention Manager for Tillys
	William Thwaits, CFI named ORC Investigator for The TJX Companies
	Keith Thalacker promoted to District Loss Prevention Manager for HomeGoods
	Jason Biggs named Regional Security Manager for Cox Enterprises
	Blake Charles named Market Investigator for Family Dollar
	Jake Harris, CFI named Asset Protection District Leader for Rite Aid
Dylan Evans promoted to Central Investigator for The Home Depot

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Featured Job Spotlights

District Loss Prevention Manager
Eastern PA/NJ
The District Loss Prevention Manager ensures shrinkage control and improves safety in the stores through proper investigation and training. This position is responsible to provide feedback, guidance and protection for our Team Leaders and Associates. This role has oversight and responsibility for approximately 15-20 store locations...

Field Manager, Asset Protection (Northeast & Midwest)
New York, NY| Poughkeepsie, NY | Parsippany, NJ
Recruiting a Field Manager, Asset Protection to support our Northeast & Midwest HD Supply Construction & Industrial locations. This role will be based in the Greater New York area...

Loss Prevention Analyst
Richmond, VA
Protects company assets and increases profitability through the analysis, response and management of various data across a broad spectrum of internal financial and technology resources such as Exception Reporting, Sales Audit, FP&A, IT and Loss Prevention. The Loss Prevention Analyst works cross-functionally in a dynamic, fast paced and demanding environment providing critical guidance to the organization’s asset protection and profit improvement initiatives...

Regional Safety and LP Specialist
Miami, FL
The Safety and Loss Prevention Specialist is a subject matter expert responsible for partnering with both our corporate stores and franchise store operations to improve the safety and training processes. This includes reducing motor vehicle accidents, reducing work-related injuries, and ensuring OSHA / DOT compliance through the implementation of corporate or franchisee plans in accordance with local, state, and federal rules and regulations.

Featured Jobs

• LensCrafters - Director Store Operations - Inventory Management, Mason, OH
• Goodwill Industries of Mid-Michigan - Director of Asset Protection and Safety, Flint, MI
• CDW - Director Security, Safety & Business Continuity, Vernon Hills, IL
• Smile Direct Club - Director, Asset Protection, Dallas, TX
• eBay - Dir, Global Partner & Fraud Ops, Austin, TX
• OTG - VP of Loss Prevention, New York, NY
• Cosentino's Food Stores - Director of Loss Prevention, Prairie Village, KS
• Nike - Senior Director of Global Digital LP & Fraud, Beaverton, OR
• Tapestry - Director, Internal Audit - IT, New York, NY
• Movado Group - Director Loss Prevention, Moonachie, NJ
• Peets Coffee - Director of IT Security, Emeryville, CA
• Murphy USA - Director Loss Control, El Dorado, AR
• Barney's New York - Director of Operations and Loss Prevention, San Francisco, CA
• McDonald's - Global Safety Director, Chicago, IL
• Dollar Tree - Director, Inventory Control, Virginia
• Warby Parker - Director of Loss Prevention and Corporate Security, New York, NY
• Ross Stores - Director, Ross Investigations & Safety Center, Dublin, CA
• Dollar Tree - Director Distribution Asset Protection, Chesapeake, VA
• JC Penney - Vice President - Asset Protection, Dallas, TX
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• Ahold Delhaize USA - Manager | Corporate Investigations - Retail Business Service, Salisbury, NC

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JOB TITLE	COMPANY	CITY/STATE

AP Manager	Albertson's	Clackamas, OR
Regional LP Manager	Amazon	Hazelpark, MI
Asset Control Manager	BJ's Wholesale Club	Waldorf, MD
Asset Control Manager	BJ's Wholesale Club	Jacksonville, FL
AP Supervisor	Bloomingdale's	King of Prussia, PA
Regional LP Manager - Lexington, KY & Nashville, TN	Family Dollar	Lexington, KY
Safety & Compliance Manager	Gate Group	Los Angeles, CA
AP Specialist	Home Depot	Chicago, IL
Senior LP Analyst	H&M	Secaucus, NJ
LP Supervisor	Kohl's	Conroe, TX
LP Supervisor	Kohl's	Scottsdale, AZ
AP & Safety Manager	Lowe's	San Francisco, CA
Dst AP Ops, Safety Manager	Lowe's	Santa Clarita, CA
AP Analyst - Innovation & Implementation	Macy's	Joppa, MD
Analyst AP - Systems	Macy's	Raleigh, NC
Program Specialist AP	REI	Kent, WA
AP ASM	Walmart	Grand Haven, MI
AP ASM	Walmart	Grand Rapids, MI
AP ASM	Walmart	Santa Rosa Beach, FL
AP ASM	Walmart	Morristown, TN
AP ASM	Walmart	Sturbridge, MA
AP ASM	Walmart	Sterling Heights, MI
AP ASM	Walmart	Plymouth, MA

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At first your career is comprised of daily achievements and struggles all pointing towards an annual review and hopefully an increase or a promotion that can be celebrated at home and shared with family and friends. Mid way thru, your career takes on a life in and of itself and the world becomes smaller with everything shared good, bad, and even non-truths with everyone. It's at this point that lights go on in your mind and the world appears right outside your door waiting and watching. What use to be instant responses now become hesitations. Decisions and actions, while influenced with experience, now become thought out critical moves open to instant interpretations and criticisms. At this point one must rely on your instinct and what you know to be true and right because indecision and hesitation is what gives birth to mistakes and failure. Every seasoned executive knows the path of failure and losing battles and they know as well that instinct, knowledge, effort, and doing what's right will ultimately rule the day.

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