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The D&D Daily Mobile Edition

February 24, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Mike Nagyhazy was named Director, Loss Prevention for 24 Hour Fitness. Mike was previously the Director, Loss Prevention for Harbor Freight Tools and had been with the company for over three years. Mike was also the Regional Loss Prevention Manager, District Loss Prevention Manager and Manager, Corporate and DC Loss Prevention for Mervyns. Congratulations Mike!
 
Anne Sullivan was promoted Vice President, Asset Protection & Safety for CKE Restaurants. Anne was previously the Director of Loss Prevention for CKE Restaurants before earning this promotion. She had also been the Senior Director of Asset Protection and the Director Supply Chain Security & Compliance for Charlotte Russe, as well as Senior Manager Loss Prevention for Pacific Sunwear of California, Inc. Congratulations Anne.
 
Ken Basil was promoted Director Loss Prevention Learning & Development for Sears Holding Management Corporation.  Ken was previously the Regional Director of LP for Sears Holdings Corporation for over eight years before he earned this promotion. Congratulations Ken!
 
Mauro Dri was named Country Risk Manager Canada for IKEA Canada.  Mauro was previously the Divisional Manager Security and Loss Prevention for Purolator, Inc., for over a year before earning this new position. He has also held other leadership roles in the loss prevention industry such as National Loss Prevention Manager for Wal-mart Canada, Loss Prevention Manager for HMV, Loss Prevention Supervisor, and was also the Loss Prevention Professor for Sheridan College. Congratulations Mauro!
 

U.S. Attorney General pushes Congress to pass national data breach notification standard to quickly alert consumers  Attorney General Eric Holder called on Congress this morning to create and pass a national data breach notification standard to quickly alert consumers when their personal information may have been compromised in a cyberattack and strengthen the Department of Justice's authority to combat cyber crimes. "This would empower the American people to protect themselves if they are at risk of identity theft," Holder said. "It would enable law enforcement to better investigate these crimes and to hold compromised entities accountable when they fail to keep sensitive information safe," Holder said, adding the legislation would also provide exemptions in certain circumstances to "avoid placing unnecessary burdens on businesses that do act responsibly." (Source wwd.com)

Neiman Marcus Says Fewer Payment Cards Exposed in Breach Than First Thought - But cards used fraudulently climbs - They were PCI compliant  Neiman Marcus has revised downward the number of credit and debit cards exposed in a data breach, from 1.1 million to 350,000, according to a notice posted Friday on its website. In a new detail, Katz wrote that 77 of 85 stores were affected during the intrusion, which took place between July 16 and Oct. 30, 2013. However, Neiman Marcus also revised the number of card details that have been fraudulently used to 9,200, up from 2,400. Stolen card details are less useful to cybercriminals as time passes, as cards are cancelled by issuers if fraud is likely or the details expire. The Details of the 157-page report about the breach compiled by consulting firm Protiviti revealed that: • The attackers are probably not the ones who breached Target, as they wrote specific code to compromise the Neiman Marcus network. • They had given the malware a name similar to the company’s payment software, so that when the endpoint protection logs would be reviewed, entries tied to it wouldn't stand out • The malware triggered the company’s security systems on nearly 60,000 occasions, but it wasn't flagged as such and removed, and the system didn't automatically block suspicious activity as that particular feature had been turned off as not to hamper system maintenance • The design of the retailer's POS system allowed attackers to reload the malware on a number of registers quickly after it was deleted at the end of each day •The attackers compromised the POS system by way of a Internet-facing vulnerable server connected to it • The company was in compliance with transaction data protection standards. (Source net-security.org) (Source cio.com)

University of Cincinnati criminal justice researcher small business survey shows only 16% report employee theft to police  That's even though 64 percent of the small businesses surveyed reported experiencing employee theft. These are some of the findings in a survey of small businesses that examined the incidence of employee theft, how often it was reported, the types of goods taken by employees, the types of employees most likely to commit theft, and the reasons the business owners did or did not report the theft. The research, by Jay Kennedy, a doctoral student in UC's top-ranked criminal justice program, will be presented during the Feb. 18-22 annual meeting of the Academy of Criminal Justice Sciences in Philadelphia. Kennedy's presentation is titled "From Apathy to Disdain: Why Small Businesses Refuse to Call the Police When Employee Theft Occurs." He said, "It's important to look at this topic because such theft represents a loss to the tax base and would also seem to put such businesses at risk, and so, put our overall economy at risk. After all, small businesses with 100 or fewer employees comprise 97 percent of all businesses in the United States." (In Kennedy's survey, some small businesses had as many as 350 employees; however, most of them – more than 90 percent – had fewer than 100 employees.) Not surprisingly, the most common item stolen was cash. In fact, 40 percent of thefts in small businesses were of money. Kennedy said that the cash thefts reported in his survey ranged from $5 to $2 million; however the average amount stolen (over time) was $20,000. According to the UC research, about 61 percent of reported thefts were ongoing schemes and ranged in duration from a low of about two weeks to a high of 20 years. The average duration of a theft scheme was 16 months before the employee was caught. About 60 percent of employees most likely to steal were categorized as general or first-line employees, those at the lowest hierarchical level without supervisory responsibility. Next, about 20 percent were managers/executives; and the rest consisted of small percentages of accountant/bookkeeper/finance professional; receptionist/secretary; and billing/purchasing. Perhaps, somewhat surprisingly, only about 2 percent of cashiers – those handling cold, hard cash at a cash register – were likely to steal. (Source m.phys.org)

NRF Tells FTC Mobile Tracking Regulation Would Be Premature  Duncan spoke last Wednesday at an FTC hearing on mobile tracking, saying retailers who track signals from smartphones or tablets through a store to see where customers are stopping or lines are forming aren’t doing any more than they could by observing customers visually. There’s a lot of discussion in this field about ‘tracking,’ ” he said. “One could just as easily substitute the word ‘observing’ and it sounds less scary. The question is, do you have to give notice for ‘observation?’ ” “To suddenly proliferate whole bunches of new signs either for this technology or for other technology that is used to accomplish essentially the same thing strikes me as a bridge too far at this point in light of what is actually happening.” (Source nrf.com)

Barnes & Noble gets takeover bid from G Asset

Faulty pipe led to NY mall carbon monoxide leak that killed one employee  A faulty water heater flue pipe caused the carbon monoxide leak that killed a New York restaurant manager and sent more than two dozen people to hospitals, a fire official said. Huntington Chief Fire Marshal Terence McNally said the Sunday fumes were circulated in the basement by the ventilation systems at the Legal Sea Foods restaurant at the Walt Whitman Shops on Long Island. (Source associated press)

1 dead in carbon monoxide incident from faulty pipe at Walt Whitman Mall in Huntington Station, NY  The manager of a restaurant at a Long Island mall is dead and 27 others were injured in a carbon monoxide incident. It happened at the Walt Whitman Mall in Huntington Station on Saturday night. Suffolk County police were called to the Legal Seafood for a report that someone had fallen and hit her head in the basement. Soon after arriving, police and emergency personnel felt nauseous and dizzy and recognized it as a carbon monoxide incident. Police evacuated the restaurant and found the manager, Steven Nelson, 55, of Copiague, unconscious in the basement. He was transported to Huntington Hospital where he was pronounced dead. Huntington Chief Fire Marshal Terence McNally said the Sunday fumes were circulated in the basement by the ventilation systems at the Legal Sea Foods restaurant at the Walt Whitman Shops on Long Island. (Source myfoxny.com) (Source associated press)

Oregon Court of Appeals rule shoplifter doesn't have to pay retailer restocking fee of recovered stolen merchandise

Quarterly Same Store Sales Results

Dillard's Q4 up 2% with net sales down 3%

Last week's most popular news article --

Security video released of man setting himself on fire at a Kroger store in Covington, GA  Security video of a horrific scene inside a Newton County Kroger where a man set himself on fire in the middle of the grocery store. It is 10 seconds of video that is chilling to watch. Security video from inside Kroger on Highway 278 in Covington showed the police officers doing everything they can do to save Timothy Singleton, on Tuesday. But, at one point in the video, Singleton is seen fighting off three officers as he used a lighter to set himself on fire. Seconds later, a puff of smoke from a fire extinguisher used on Singleton is visible. A Kroger manager used it to put the man out. Officers then dragged the Singleton to safety. The officers suffered minor burns to their arms and the man had second-degree burns on his body. Police said they still don’t have an explanation for the man’s outburst. (Source wsbtv.com)

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Loss Prevention News Network
 

"ORC in the Retail Industry"
New Episode - Organized Retail Crime Series

Scott Sanford, Director of Investigations & Training for Barnes & Noble, discusses where he thinks the loss prevention industry is going and how we're making progress in the fight against Organized Retail Crime. A subject matter expert on the topic, Scott has a unique gift and ability at resolving ORC cases and has been extremely involved in the national effort for many years. Learn how you can be better prepared to combat the North American epidemic that is ORC. Watch the interview here.

Featuring:
Scott Sanford, Director of Investigations & Training, Barnes & Noble
Gus Downing, Publisher and Editor, The D&D Daily and LPNN

Filmed January 13, 2014 in NYC

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e-commerce
Sponsored by The Zellman Group
Digital keys open way for delivery-to-car fulfillment - What an LP risk  Volvo Cars is demonstrating new technology this week that will allow consumers to receive online shopping straight to their cars. By turning the car into a pickup and drop-off zone through using digital keys, it's now possible to deliver goods to persons and not just places. (Source essentialretail.com)

The digital future of stores
The digital investments being made by home improvement retail chain B&Q plc, could point toward the future of retail, according to the cover story in the upcoming issue of Internet Retailer magazine. With 350 U.K. bricks-and-mortar home improvement stores and more internationally, B&Q is the third-largest home improvement store globally by sales after The Home Depot Inc. and Lowe’s Cos. Inc. The stores are packed with technology that merge B&Q’s e-commerce site, DIY.com, with in-store functionality. Consumers are spending less time shopping in stores and shifting more of their retail dollars to the web. “To win, [retailers] have to deliver new omnichannel experiences that delight their customers,” writes Darrell Rigby, a partner in the retail practice at consultancy Bain & Co., in a 2014 outlook report. (Source internetretailer.com)

A free tool lets retailers link directly to consumers’ mobile apps  A new tool allows retailers to link consumers directly to mobile apps, a feature initially designed to drive social engagement that later could boost mobile purchasing, says creator Brian Klais. The tool, called URLgenius is especially useful when retailers or brands send consumers links to social media sites, since many consumers have downloaded social apps to their smartphones and are constantly logged on, Klais says. If a retailer sends an e-mail to a shopper asking, for example, that she Like the retailer on Facebook, the software scans the shoppers’ phone to see if she has the Facebook app open. If she does, the link takes her directly to the retailer’s Facebook page within the social network’s app. (Source internetretailer.com)
 

Thought Challenge
 
Jim Mires
VP Loss Prevention
DSW, Inc.


Today more than ever Loss Prevention is less about Loss Prevention and more about being fully integrated into the entire business. For example, how many times have you been involved in initiates that are not specific to driving down shrink but really about driving profitability to the organization? It is happening more than we realize and this is a credit to where the Loss Prevention Leadership has grown.

I have been in and out of this business for 20+ years and the one thing I can say is that Loss Prevention is changing as rapidly as Omni retailing. For our chosen profession to stay relevant and cutting edge we are obligated to immerse ourselves, and our teams into “the business”. It is more than developing tactical skill sets that focus on exception reporting, CCTV, physical tools, but truly developing skill sets of ourselves and our teams that are forward thinking, strategic in understanding not where the business is but to anticipate where the business will be in 5 years, 10 years or beyond. For example, when will we have 3 D printers that customers can download their product of choice and how do we be prepared for that. Sure it seems beta at this point but at some point being able to order from your Smart phone was beta, or having product delivered the same day to your home seemed unrealistic.

Will there ever be the day that a customer can hologram the item that they want to their home. I know this is all futuristic but for us to be on the front side of controlling loss and driving profitability our challenge is to think different, hire and develop a skill set that is more millennial than Gen X. How many of you thought we would see a day without physical checkout lanes in retail locations? It’s here.

Brick and Mortar will continue to share traffic with on line, and other forms of Smart technology and this is where we have to hire and develop differently. There will always be the need for boots on the ground investigations and Operational Controls experts but today is about big data analysis and more collaboration with IT.

Many of us remember detail tapes on registers, then our industry implemented POS and computerized transactions, today we are talking about predictive models, RFID becoming more of our lives, Absolute unit accuracy will be critical for the companies that want to exist in an Omni world. I love technology and am consistently challenging my team and my vendor partners to develop more, quicker and effective tools that are cutting edge and forward thinking to keep pace with the growth of Retail.

I am sure that many of you have thought about this and this seems like a blindly flash of the obvious, however the purpose of this was in part for me and to also continue to challenge all of us to keep the long term vision of what we do, how we do it and to continue to Think bigger.

*Don't forget to submit your 2014 Thought Challenges now - in either written article or video format! Submit your Thought Challenge and you could win $5,000!
 

Press Releases
 

Walt Disney World Security Implementation Program
to be Presented at Restaurant Loss Prevention & Security Association Annual Convention

February 24, 2014 - The Restaurant Loss Prevention and Security Association (RLPSA) is pleased to announce that Steve Miller, head of Security Business Integration, Walt Disney World, will serve as a keynote at its 35th Annual Conference, August 5, in Orlando. RLPSA is the leading trade association for loss prevention, security, safety and risk management professionals in the QSR and chain restaurant industry.

“What a fantastic opportunity for our membership to be able to get insight into one of the world’s leading companies for security protocol and practices,” said Jim Forlenza, Executive Director, RLPSA. “Disney is globally known as being on the cutting edge of security training and development. Our restaurant LP, safety and security practitioners will eagerly be waiting to hear Mr. Miller’s presentation.”

“We were looking for a unique and thought-provoking perspective for our members and we think Steve Miller is perfect for this role,” said Anne Sullivan, CKE Restaurants and 2014 RLSPA Planning Committee Chair. “Walt Disney World offers one of the most compelling security implantation programs in the world and its strategies will be a great opportunity for our members to compare, contrast and learn by thinking out of the box from our traditional restaurant establishments.”

Steve Miller is a 40-year Walt Disney World veteran. Prior to 2001, Steve’s experiences included leadership responsibilities in food and beverage operations, attraction operations and preopening responsibilities at Epcot and Disneyland Paris. His first leadership role was in food and beverage operations in the Magic Kingdom Park. In January 2001, Steve became a part of the security team as manager of Administration and Emergency Operations. In the aftermath of 9/11, he led the development and installation of infrastructure improvements for the Walt Disney World property. He has also led the Security Resort/Downtown Disney/Sports Operations and Theme Park Operations teams. Steve is currently manager of Security Business Integration, where he has responsibility for the support operations for the Security Division including training, access control, scheduling, and business functions. He also works with other Disney park sites around the world in establishing security standards and metrics.

“In my role at Disney I am extremely aware of the security, safety and risk issues facing our teams. To be able to share those common concerns – and solutions - with like-minded professionals from the restaurant industry is both professionally and personally rewarding,” said Miller.

Learn more about the RLPSA's upcoming conference here. Register here.

 

Retail Crime News
Sponsored by Sony

Man arrested after homemade bombs found in his car at a Cedar Park, TX., Walmart parking lot  Cedar Park police officers were responding to a call about a hit-and-run wreck at 7:30 p.m. Sunday when a woman made the call from the Walmart. After talking with the woman who called, police watched Walmart surveillance videos and decided she was making a false report. In the meantime, a man pulled up in a separate car to join her in the parking lot. Police searched his car after they figured out he was carrying illegal drugs. That’s when officers found what appeared to be a homemade bomb. Cedar Park police called in the Austin Police Bomb Squad and shut down part of the Walmart store while they investigated. The bomb squad discovered the device was missing a few parts that would make the bomb work. As they were clearing the scene, investigators found another incomplete bomb inside the man’s car. (Source kxan.com)

Security guard shot and killed in mini-mart armed robbery in Rancho Cucamonga - suspect arrested

2 Romanian natives residing in Queens sentenced to 5 yrs for their $1M ATM skimming operation

Two employees shot, one fatally, in unusual attack at Woodbridge grocery store  The three men entered the small Woodbridge grocery and jewelry store Friday night as robbers typically do — hastily, with their faces obscured by dark, hooded sweatshirts. But according to police and the store’s owner, the group took nothing, instead opening fire on two employees before rushing out the same way they came in. One of the employees, Glenda Marisol Coca-Romero, 21, was killed. A 42-year-old Woodbridge woman, whom police did not identify, was critically wounded. Police initially said they suspected that robbery might have motivated the attack, which occurred about 9 p.m. Friday at the store on Jefferson Davis Highway, but they backed off that account Saturday, saying they did not yet suspect a motive firmly. "The intention was probably going just to rob the place, but maybe they get so scared or whatever and they start shooting immediately. I just, I don’t know,” Mejia said. (Source washingtonpost.com)

There's evidence of over 100 million credit cards being sold online by hackers  The 'he' Lanterman is referring to is the hacker responsible for the Target breach. But it's not just Target customers at risk. The average card sells for about $30. Cheaper ones run about $7, for a gift card, while platinum American Express cards go for about $200. And, the hacker's return policy is better than most Fortune 500 companies. If the card you buy doesn't work, he'll send you a new one or give you your money back, no questions asked. Lanterman says authorities know the hacker is a man in Russia. But our laws and subpoenas don't hold up internationally, and he says the Russian government has no interest in helping catch the criminal. (Source abc-7.com)

St. Anthony Walmart Reopens After Bomb Threat Saturday  According to St. Anthony police, a man with a south or east African accent called the store and demanded several gift cards with high dollar values. He said if they were not prepared for him a bomb would go off in the store. Bomb sniffing dogs from the Hennepin County Sheriff's Office were called in. The canine units did not find anything and the store was able to reopen around 4 p.m. (Source kstp.com)

Police Search for 6 suspects in Philadelphia area Jewelry store Smash-&-Grab  Police say two suspects armed with guns along with four other accomplices entered Govberg Jewelers on the unit block of St. James Place in Ardmore around 6:20 p.m. The six men smashed the glass open on the display cases with hammers and grabbed an undisclosed amount of jewelry, according to investigators. Sources say that the group took a gun from the store's security guard during the course of the robbery and sped away from the scene in a white van. (Source nbcphiladelphia.com)

Shoplifter hits Loss Prevention officer with car fleeing the Haywood Mall in Greenville, SC  Greenville police said a suspected shoplifter hit a loss prevention officer with her car Sunday afternoon while leaving Haywood Mall. Police said the woman stole more than 10 dresses from Dillards before the incident. Officers estimated the dresses were valued at more than $1,000. Investigators said the Dillards employee was struck in the leg, and suffered minor injuries. (Source wyff4.com)

Shots fired during CVS robbery in Orlando, FL, no injuries  An Orange County deputy fired gunshots Saturday morning at a man who robbed a CVS Pharmacy in west Orange County. Orange County Sheriff's Office spokeswoman Ginette Rodriguez said that apparently no one was hit by the gunfire, but the robber got away. It's not clear if the gunman fired back at the deputy. Surveillance photos of the suspect were released Saturday afternoon. (Source wftv.com)

Federal agents search for two suspects in over 500 victim identity theft ring in Seattle, WA  Federal agents are looking for two suspects charged with bank fraud, aggravated identity theft and conspiracy. Assistant U.S. Attorney Tom Woods said, “This was a large scale identity theft ring involving the theft of over 500 people at a loss of over $350,000.” Investigators said 37-year-old Jonathan Boothe, 35-year-old Stephanie Baublits and 32-year-old David Means bought a plane ticket to Las Vegas and a motorcycle with stolen credit cards. They are also accused of using stolen information to create fake bank accounts. The stolen identities came from car prowls, apartment complex burglaries and from a data breach at a beauty-product company where Means worked in IT. (Source kirotv.com)

Man posed as fake cop to obtain CVS store security videos in Fairfield, CT  A Farmingville, N.Y., man accused by police of posing as a New Haven police detective and demanding that stores give him their security videos of him "playing" that role, was arrested last week a CVS. After showing a genuine New Haven Police Department badge to the CVS manager on the evening of Feb. 20, police said George Brooks, 49, told the manager he was investigating a homicide and needed to get a copy of store's security video. Brooks, however, wasn't behaving like a cop, the manager said, and was very disheveled. The manager said he would need to contact CVS corporate headquarters before releasing any videotape, and went into his office and called 911. Brook was arrested. (Source fairfieldcitizenonline.com)

Converse Store in the Tanger Outlets in East Lampeter, PA the victim of an Armed Robbery Sunday evening  Officers in East Lampeter Township were called to the Converse outlet store at Tanger Outlets on Lincoln Highway East at 6:10 p.m. Police said he was armed with a knife. A female clerk was pushed to the ground during the robbery. (Source lancasteronline.com)

Robberies and Burglaries

 

ORC News
Sponsored by Protection 1

"Prolific" family skimming crew hit Bay area gas stations for over two years and connected to Southern Calif. skimming crew  Mother-son-daughter crew in the Bay area operated for years hitting "less then 100" gas station pumps in San Jose, San Francisco, Los Altos, Fremont, and Redwood City and then insert a skimming device to store credit and debit card information from gas customers, Flattery said. The three defendants and three other people are being held in county jails on $1 million bail each, charged with being part of a criminal identity theft organization based in Southern California that involved two "skimming crews," according to Flattery. The crews over a two-year period bought more than $500,000 worth of merchandise, mainly from purchases of Apple brand computers, using credit card information stolen directly from inside gas station pumps. "We suspect this has been going on for years," Flattery said. The conspirators would return to the pumps later, open them, take out the skimming devices and later download into a computer the numbers and other information from as many as thousands of cards at once. (Source petaluma.patch.com)

Sophisticated crime rings target supermarket meat in Calgary, Canada  Thieves are brazenly walking out of Calgary grocery stores pushing carts filled with stolen meat worth thousands of dollars every day, selling it through middlemen who distribute it to customers that include restaurants. Police know of at least two or three offenders who steal meat from grocery stores by the cartful every day. The thieves haul away an average of $1,000 to $3,000 worth of meat in a single cart, and they do it several times a day. (Source calgaryherald.com)

Sunbury, PA man used outdated receipt in $1100 attempted theft at Walmart  Sunbury man tried to fool a Walmart employee with an outdated receipt while trying to steal more than $1,000 in merchandise. Township police patrolman David Sage charged Aaron McAfee, 33, with a misdemeanor charge of retail theft after he allegedly attempted to leave Walmart SuperCenter with $1,101.73 in merchandise Jan. 28. McAfee told Sage he purchased a number of DVDs and a storage container, and when he left the store, was asked to produce a sales receipt. When he showed her an outdated one, he got upset and left the store, and was waiting for someone inside the store. (Source newsitem.com)

Fake prescription arrests at Newberry Township, MD Walmart

“Protection 1 is proud to be sponsoring the D&D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this  national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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Vendor Spotlight
 

CAP Index Partners with ABA, FMI, LPRC, and RLPSA in Industry Association Studies

CAP Index has always worked with leading trade associations to help them communicate important industry findings to their members through research studies, data analysis, and presentations at their annual meetings. Recent examples include:

American Bankers Association
CAP Index provides data analytics and quarterly industry reports to American Bankers Association Bank Capture subscribers. Developed in partnership with the Federal Bureau of Investigation (FBI), ABA Bank Capture is a collaborative initiative led by the ABA, an advisory board of member bankers, and law enforcement. ABA Bank Capture is a data-sharing platform for banks to report and analyze their robbery and other bank crime data.

Food Marketing Institute
We provided statistical analysis for the Food Marketing Institute's Employee and Customer Safety Metrics Survey covering workers' compensation and general liability bodily injury claims. The CAP Index analysis included OSHA recordable cases, DART cases and medically treated injuries. Additionally, the greatest injury types as well as injury causes were reported for individual departments within retail locations and distribution centers.

Loss Prevention Research Council
The Loss Prevention Research Council has typically done much of their own shrink/loss research and included our CAP Index Scores in their analyses. Recently, however, we were given the opportunity to work directly with four major retailers and the LPRC on a preliminary assessment of temporal and spatial robbery patterns across U.S. regions and Metropolitan Statistical Areas. The study illustrated that robbery rates are strongly correlated with the underlying risk of crime in each neighborhood as indicated by CAP Index Scores.

Restaurant Loss Prevention & Security Association
CAP Index has a long history of working with the Restaurant Loss Prevention & Security Association (formerly known as the National Food Service Security Council). Most recent examples of our collaboration include multiple robbery and burglary analysis reports that were presented at their annual conferences. Additionally, a preliminary security measure use survey was conducted earlier this year with the goal of exploring a more advanced countermeasure-related study in the future.


Learn more about Cap Index
here.

 

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Mike Nagyhazy was named Director, Loss Prevention for 24 Hour Fitness.
Anne Sullivan
was promoted Vice President, Asset Protection & Safety for CKE Restaurants.
Ken Basil
was promoted Director Loss Prevention Learning & Development for Sears Holding Management Corporation.
Mauro Dri was named Country Risk Manager Canada for IKEA Canada.
Jamie Kline was named District Loss Prevention Investigator for TJX Companies.
Rob Gibson was named Asset Protection Manager - West for Under Armour.
Glen Canarte was named Area Loss Prevention Manager for L Brands.

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5 Ways We Neglect Our Creativity-And How to Bring it Back  Everyone gets creative blocks, times where we just sit and stare at the screen, waiting for the light bulb to come on in our brains. When the work becomes challenging, it can become all to easy to just say forget it, but you have to fight through those obstacles. Find out the root of your problem with these tips. (Not sure where to begin?)

The Real Thing Holdings You Back from Innovation  As children, we are always told if you want something you have to ask for it. Well, as we grow up and become adults, simply asking for what you want just won't cut it. This is actually the least effective mode of communication. What you should be doing is quite the opposite. (Lead with actions)

Last week's most popular articles--

The Cover Letters That Make Hiring Managers Smile  Cover letters are equally as important as the resumes you send out. Here is where you show your future employer the qualities they deem very important: Your performance, your likability, and how well you will fit in. Making sure your cover letter represents what the hiring company will get from you is the top priority, so use these tips to help you write a killer cover letter. (Tell a story)

Always Wear the Same Suit: Obama's Presidential Productivity Secrets  Wonder how the President of the US gets things done? Well, here's his secret. He keeps it super simple. He always wears the same suit, and his memos have checkboxes for easy decision making. His secret is to keeping your focus on the priorities, not the trivial. (Don't feel overcome by decision fatigue)

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Selecting the companies you want to work for is harder than you think. It may not be the obvious list when you take into consideration geography, organizational structure, and success of the retailer, growth plans and growth opportunities for your own career. Do some research on each company and open your mind to the small companies. They have just as many opportunities as the rest. They're harder to get in and communicate with, but if it's done right, you may be surprised. One executive years ago sent a letter to a company president who didn't have an LP program and made some bold commitments. He went on to build a very successful LP program there. Be aggressive!

Just a Thought,
Gus Downing

Gus Downing

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