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The D&D Daily Mobile Edition

March 12, 2014

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Spotlight on Leadership
 

Day Two at FMI AP Conference:
Education, Networking ... and Bull Riding?

Attendees were expectant and the FMI AP agenda on day two didn’t disappoint! AmyK Hutchins, CEO of AmyK Inc., ignited brilliance by challenging attendees to do away with their “employee” handbook and create a “culture” handbook instead. AmyK also provided a key ingredient to thinking differently: question what you know. For example, she provided critical questions for all leaders to ask about their teams, company and customers to spark creative problem solving.

The breakouts featured sessions about organizational preparedness, defending against cyber-attacks and investigating, avoiding and mitigating personal injury claims.

Day two wrapped with an incredibly important message about distracted driving. David Teater, senior director of transportation initiatives for the National Safety Council, shared some staggering facts about driving and cell phone use such as: Cell phone distracted drivers have slower reaction times and were more likely to crash than drivers with a .08 blood alcohol level. Also, it was shocking to hear research has proven, when it comes to safety, there is no difference between hands-free and hand-held cell phone use. Download the white paper here

Save lives and take the pledge to drive cell free by clicking here.

Today, attendees are in for a NASCAR treat! Andy Papathanassiou, director of human performance from Hendrick Motorsports, will close the official conference with “Over the Wall Thinking” a look at what it takes to overcome obstacles and make things happen!

It was an outstanding conference and save-the-date for Asset Protection 2015 in Memphis, Tennessee!

Follow #FMIAsset2014 for more information about the conference and stay tuned to the D&D Daily to see “More to the Story” from FMI X-Change!

 

News Brief
Sponsored by WG Security Products, Inc.


Sponsored by LP Software
 

Jonathan Edmiston was named Divisional Vice President, Loss Prevention for Kmart.  Jonathan was the previous Director of Asset Protection Field Teams at The Home Depot. Jonathan has also held other loss prevention leadership roles such as Senior Director - Asset Protection for Toys R Us, Group Asset Protection Team Leader for Target and Manager Corporate LP for Caldor. Jonathan has been involved with the loss prevention industry for over 15 years! Jonathan earned his Bachelor of Arts degree in Political Science and Legal Studies from the University of Massachusetts, Amherst and went on to acquire his Juris Doctorate from Western New England College School of Law. Congratulations Jonathan!
Andy Stofanik was named Senior Director of Safety and Asset Protection for Floor & Decor.  At Floor and Decor, Andy is helping to lead the safety and asset protection initiatives at this retailer which has stores in twelve states and is continuously growing. Andy was previously the Regional Director of Operations for Home Depot and was a part of the Home Depot team for over eighteen years! He has held numerous loss prevention leadership roles such as Regional Loss Prevention Manager, Divisional Loss Prevention Manager of Investigations and Training, Corporate Loss Prevention Manager of Training and Development and Director of Loss Prevention. Andy earned his Bachelor's of Science degree in Criminology from Florida State University. Congratulations

Radio Shack's 1,100 stores, Staples 225 stores - still waiting to hear Office Depot's and Sears Holdings' announcements of store closings  And there will be a few more retailers announcing store closings as well. Certainly not to the tune of the above but still a large number, as the internet takes it's toll and wipes out thousands of jobs. Not the least of which is the hundred or so LP jobs, which will never come back.

How Location Analytics Will Transform Retail
A growing number of firms in the emerging field of location analytics are making it possible to bring the power of web analytics into the physical world. By leveraging connected mobile devices such as smartphones, existing in-venue Wi-Fi networks, low cost Bluetooth-enabled beacons, and a handful of other technologies, location analytics vendors have made it possible to get location analytics solutions up and running fast at a minimal cost. Customer tracking data is typically sent to the location analytics vendor where it is analyzed and accessed via online dashboards that provide actionable data tailored to the needs of specific employees — from the store manager to the executive C-suite. The difference between how firms operate their businesses today and how these efforts will change with location analytics is profound. Beyond creating more efficient, effective and meaningful services, firms will begin to rethink the notion of customer value. The ability to identify, track, and target customers in physical locations will enable companies to extend preferential status and rewards to customers based on their behaviors, rewarding them based on the number and frequency of visits, where they go in venues, and their exclusive loyalty (i.e., not visiting competitor venues). Leaders with digital chops and an understanding for how to translate digital-age innovations such as location analytics into compelling analog world experiences are now the ones to watch. (Source hbr.org)

Launch of new frictionless payment fraud solution  Global payment fraud prevention company, SecureBuy has launched a new frictionless payment fraud solution for mobile and online card-not-present (CNP) payment processing, powered by technology from predictive analytics software company. The solution which integrates FICO’s self-calibrating analytics and global intelligent profiling with SecureBuy’s physical attribute authentication, uses cloud-based analytics to score transactions for fraud risk in real time, offering advanced protection to merchants. (Source retailfraud.com)

New PCI SSC e-learning program to focus on protecting data, preventing breaches  The PCI Security Standards Council has announced a new series of online training courses designed to help companies keep customer payment data secure and maintain compliance with PCI security standards. The new "PCI Essentials" series, part of the PCI Security Awareness Education curriculum, will be released this spring. Its goal is to reduce the impact of threats to payment card security by equipping staff with the knowledge needed to protect data assets, the council said in its announcement about the series. (Source retailcustomerexperience.com)

Report: Global IP Video Surveillance and VSaaS Market to reach $57.3 Billion by 2020 

Judge allows Dollar Tree workers' case to progress - 4,000 say they worked off the clock  The employees claim Dollar Tree owes them money for time they worked "off the clock." The workers claim that they often worked off the clock during meal breaks, to make bank deposits and for other reasons and are owed for that time. They allege that Dollar Tree's corporate practices violate federal and state wage laws. (Source wvec.com)

"Securing the Homeland – ICE" exhibit opens at Crime Museum in DC  The Crime Museum unveiled a new exhibit entitled "Securing the Homeland – ICE," offering insight into U.S. Immigration and Customs Enforcement (ICE) and its efforts to promote homeland security and public safety through the enforcement of more than 400 federal laws governing homeland security, customs, trade and immigration. "This exhibit provides ICE with a new venue to showcase how the dedicated men and women of this agency work to keep our nation and its people safe every day," said ICE Deputy Director Daniel Ragsdale. (Source ice.gov)

Biometric security for mobile devices becoming mainstream  Biometric security such as fingerprint, face, and voice recognition is set to hit the mainstream as global technology companies market the systems as convenient and easy to use, according to a prominent information security systems expert. (Source homelandsecuritynewswire.com)

Digging out of one of the longest winters ever: The good, the bad and the ugly  Looking back on the past few months, it’s evident the 2013-14 winter season has been a serious thorn in the side for the nation’s largest industries. According to the National Oceanic and Atmospheric Administration, December and January averaged over the contiguous 48 states were the third-coldest months in the last 30 years. As for the latest results from retail, industry sales in January fell 0.4% from December 2013, according to the Department of Commerce, led by sectors largely dependent on foot traffic - like clothing and furniture stores. Seasonal hiring in February showed retailers took a more cautious approach to staffing their stores during the brutally cold month. But for some retailers it hasn’t all been bad news. Ace Hardware, for instance, reported it's having its best winter in more than a decade thanks to increased sales of snowblowers and shovels. (Source nrf.com)

Obama directs Labor Department to revamp overtime pay regulations - to include "executive or professional" levels - closing the loophole  Revamping its regulations to require overtime pay for several million additional fast-food managers (did the strikes make an impact?), loan officers, computer technicians and others whom many businesses currently classify as “executive or professional” employees to avoid paying them overtime, according to White House officials briefed on the announcement. Mr. Obama’s action is certain to anger the business lobby in Washington, which has long fought for maximum flexibility for companies in paying overtime. (Source nytimes.com)

Universal Protection Service Acquires Hannon Security Services, Inc  Universal Protection Service, a division of Universal Services of America and one of the largest providers of security services in the U.S., is excited to announce that they have acquired Hannon Security Services, Inc. Since 1901, Hannon Security Services, Inc. has been providing large business security solutions to clients throughout the state of Minnesota. (Source prnewswire.com)

Women abducted in Avon file lawsuit against Wal-Mart for failing to intervene and call police after they were kidnapped  The two women who were abducted at the Avon Wal-Mart and later repeatedly raped have filed a lawsuit against the retail giant that alleges the company failed to intervene and call police after a man kidnapped them at gunpoint. The complaint was filed last Wednesday, a day before Marion County Prosecutor Terry Curry announced a litany of charges against the suspect. Michael Parrish, 37, Indianapolis, is accused of raping those two women and three others over a two-day period in early February. The boyfriend of one of the two women was beaten. According to the complaint, filed in Hendricks Superior Court, the women were loading groceries into their truck in the store's parking lot when Parrish kidnapped them at gunpoint. The complaint states that before that happened, Parrish had been seen on Wal-Mart's security cameras acting suspiciously inside the store. Later, the complaint alleges, security cameras captured the kidnapping. But no one from the store, the complaint alleges, called police after the women were abducted about 11 p.m. The complaint alleges that the company violated Indiana law by failing to protect its customers and by allowing Parrish to remain on its premises despite suspicious behavior. (Source indystar.com)

Obama and family shop Gap in Midtown NYC yesterday - making a surprise stop to promote minimum wage boost  President Dad-Jeans #Normcore is in town this afternoon ahead of an exclusive $32,400-a-head fund-raiser, and he's spending the intervening hours as a man (from out of town) of the people. At the Gap. On 42nd Street. According to the White House pool report, "President Obama is doing a little shopping for his wife and daughters." But also, politics: In his State of the Union address, the President called for businesses to raise workers’ wages, and today the President will visit a Gap store to show his support for Gap Inc.’s decision to increase wages for their US based employees. What a store visit!

Quarterly Same Store Sales Results

Dick's Sporting Goods Q4 up 7.3% with net sales up 7.9%
Walgreen Q2 up 4.5% with sales up 5.2%
Costco Q2 up 5% with sales up 5.8%
Express, Inc. Q4 up 1% with sales e-commerce up 14%
Weiss Markets Q4 down 3.5% with sales down 1.1%
Fredrick's of Hollywood Q4 down 4.1% with total sales down 8%
Children's Place Q4 down 4.3% with net sales down 8.9%
Bon Ton Q4 down 7.3% with net income of $61.3M

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Loss Prevention News Network
 

"It's a Mutual Investment"

New Episode
Leadership & Development Series

Bob Serenson, Director of Loss Prevention for Bed Bath & Beyond, discusses the relationship between your career (your progress) and your employer (the retailer) – and the fact that the relationship between the two is a “mutual investment” on both your parts. A 20-plus-year veteran of the industry, Bob has successfully led LP teams and programs at a number of retailers. Here, he talks about the basic core beliefs and philosophy that have helped him be successful over the years.

Watch the interview here.


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World’s Largest Mobile Payments & Fraud Survey Released

BOISE, Idaho & NEWBURYPORT, Mass. & SARASOTA, Fla.- While the mobile channel grows in importance and revenue for merchants, so does their fear of fraudulent attacks and the realization that combating that risk requires specialized tools. Those are some of the key findings from the 2nd Annual Mobile Payments and Fraud Survey, which is now available for free download at the Kount website.

The 2014 Survey, conducted by Kount, Inc., The Fraud Practice LLC, and CardNotPresent.com, is the biggest survey ever undertaken focused entirely on fraud and the mobile channel, surveying more than 1000 merchants across the globe.

“After establishing the benchmark last year, the 2014 Mobile Payment & Fraud Survey shows continued development in mobile commerce and risk management initiatives as well as changes in expectations and priorities for the mobile channel,” noted David Montague, president & executive consultant, The Fraud Practice LLC. “Not only are organizations now more likely to find that the fraud risk associated with the mobile channel is higher than with standard web eCommerce, but organizations are also more likely to believe the mobile channel requires additional tools for managing risk.”

Conducted from November 2013 to January 2014, the Mobile Payments and Fraud Survey had nearly 2000 participants, including merchants, service providers, acquirers, card associations and issuers. Of the 1000 merchants participating, more than half reported annual revenues exceeding $50 million.

Notable merchant insights from the survey include:

The mobile channel accounts for 20% of their business, double that of last year
66% of merchants surveyed now actively support mobile – up by 30% year to year
Merchants that offer a mobile app for online shopping more than doubled from 21% to 54%, while nearly half of merchants now offer a dedicated mobile website
32% percent see mobile as riskier than standard e-commerce – up from 24% last year
Merchants that believe standard eCommerce fraud processes are enough for managing mobile channel risk fell from 37 to 26 percent since the inaugural survey
32% say fraud prevention specific to mobile is increasingly necessary – nearly double the sentiment of last year’s responses

“Clearly mobile commerce is a source of tremendous opportunity for online retailers and their focus on this channel has grown considerably each year,” said Don Bush, vice president of Marketing at Kount. “Merchants also realize that fraud follows opportunity, and there may be no greater opportunity for fraud today than in mobile. Protecting and growing your business requires a fraud solution that integrates with all mobile platforms without any impact to the customer experience or your business.”

Regarding fraud prevention, survey respondents varied by sector and revenue size about the need for specialized tools for fraud prevention. However, more than half considered the ability to detect a mobile device as “very important” and 89% of respondents considered it at least “important” or “somewhat important.” Despite this sentiment, only 34.2% of those surveyed can detect a mobile device and merchants able to detect the specific type of mobile device decreased from last year.

“As our report fully captures, mobile acceptance is on the rise across virtually every category of merchant,” said Steven Casco, CEO of CardNotPresent.com. “Much of our coverage in CardNotPresent.com is chronicling how and why commerce – and fraud – is shifting to the mobile channel, and this report reinforces the notion of that evolution with hard data. As valuable as this data is to us, as a publication, it's even more important for merchants that want it straight from the source.”

In its second year, the Mobile Payments and Fraud Survey combined the industry insight and expertise of The Fraud Practice LLC and CardNotPresent.com and support of Kount to provide a thorough analysis of one of the most dynamic and challenging environments facing online retailers today.

A free copy of the 2014 Mobile Payments & Fraud Survey is available now at the Kount website (http://www.kount.com/campaigns/mobile-survey-report-2014). Additionally, the CNP Expo in Orlando on May 19-22 will feature a keynote with a comprehensive look at the report’s findings.

 

NRF LP Conference & Expo 2014
 

2014 Loss Prevention Awards

NRF is now accepting nominations for the 2014 Loss Prevention Awards. Help us acknowledge law enforcement officers, loss prevention professionals and NRF member companies* who have impacted their community and the industry at large. Awards will be presented at the 2014 Loss Prevention Conference & EXPO on June 12, 2014.

For specific criteria and more information about each award, click on the corresponding “Submit a Nomination” buttons below.
 

The deadline for all submissions is March 31, 2014.

Law Enforcement Retail Partnership Award (LERPA)

This award recognizes law enforcement professionals or agencies that have gone above and beyond the call of duty to support the retail industry in combating fraud and other types of losses.

Loss Prevention Case of the Year

This award is given to an LP Investigator whose investigation has made a positive impact on their company, the community and the industry.

Ring of Excellence Award

This award recognizes a loss prevention professional whose achievements and outstanding leadership have shaped the industry.

LP Volunteers in Action

This recognition program acknowledges loss prevention teams making significant and measurable contributions to charitable organizations.

* The nominee can be a member of loss prevention at any level, employed by an organization that holds NRF membership. There are no NRF membership requirements for Law Enforcement nominees.

Questions? Contact Dan Butler at ButlerD@nrf.com.

 

Thought Challenge
 

The Softer Side of Security

By Ken Kasten
Principal/Consultant
KK Solutions, LLC

How many of us have been told at some time or another during our career to "lighten up" and learn the "softer side" of security and that being known as Dr. Doom or Mr. Ice isn't necessarily a good thing; but were then left on our own to figure out how to find this "softer side" of security. Over my time in this industry I've seen many good security people slow their careers because they had no idea how to approach their responsibilities and activities with a softer touch. So with that in mind, let me offer the following advice as a means to finding the softer side of security.

Learning and practicing the softer side of security is good counsel and really not that difficult. All too often those in the security profession reflect the not so nice part of their jobs, appearing as though they are always looking for the wrong in whatever situation they may be in; always supporting the image of the gate keeper, enforcer or heavy, while expending the least amount of effort to show others the good that comes from their role and what else they have to offer; often imposing self-isolation from the rest of the workforce and only showing their “other” self to those with similar responsibilities, this behavior does not work well in today’s loss prevention/security world. Approachable, genuine, sincere, caring, and well rounded, are all “softer side” characteristics that are becoming common place in security leadership job descriptions. So, how do you go about showing that you have “softer side” qualities? Many already know how to do this, but choose not too; to get over the hump, make a real effort to try some of these suggestions:
 

• Smile... Don’t be reluctant to smile; smiling will make you much more approachable, not to mention just generally feel better.
• Politeness... Be a good scout; hold open a door, carry a box or acknowledge a fellow employee, guest or peer. A “good morning”, a “thank you” or just a simple dialogue will go a long way.
• Sharing.. Share good news; bring a little sunshine into the room, don’t always be the bearer of bad tidings.
• Caring... Try a little tenderness, display a little compassion; you’ll be surprised how receptive others will be.
• Sensitivity... Be sensitive to the situational setting and those involved; sometimes a gentle approach is more appropriate for the task.
• Listening... Be good listener; in this oftentimes hurried and all about me world, good listeners are valued commodities. Everybody needs an ear to bend now and then.
• Networking... I know, who has time for the office birthday party or the afterhours social gathering; YOU should.
• Volunteering... The next time the office is looking for volunteers for a community project, be the first to step up or better yet help organize a volunteer effort and to top it off do something that’s not related to the security field; build a house, plant a tree, run for charity or mentor a child.
• Task Orientated... Be a little less task orientated. Take a moment to exchange pleasantries and try going beyond “nice weather we’re having”. If appropriate, personalize the exchange with a topic of common interest such as family, sports or other activities (coaching, hobbies).
• Interest... Show interest in something other than security. Take an interest in other people’s interests. Read the newspaper, be aware of current affairs, local events, and learn what others are interested in. Be aware and express an interest in important happenings in other parts of the company.
• Gatekeeper... Step outside your gatekeeper role. There are times when you can play a work role other than the gate keeper, try it, you’ll be surprised with the positive outcome.

These are just a few suggestions that should help you with the softer side of your business role. None of these alone will win you the Company Congeniality Award, but just maybe they will make a difference when and where it counts.

 

Retail Crime News
Sponsored by Sony

Medical Examiner: Man’s Death At Northland Mall Was Accidental - Security guards "acting appropriately"  A medical examiner has ruled that the death of a 25-year-old man following a confrontation with security guards at Southfield shopping mall was accidental. The Oakland County Medical Examiner’s Office found the official cause of death of McKenzie Cochran was position compression asphyxia. The security guards were doing their jobs … acting appropriately,” according to Deputy Medical Examiner Dr. Cheryl Loewe, who said “no purposeful act” was involved. When asked to clarify the cause of death, Loewe told the Detroit Free Press it was a result of “body position with a possible component of compression.” Cochran died in late January after being involved in an altercation with security guards outside of a jewelry store at Northland Mall on 8 Mile Road. He was pepper-sprayed and restrained by at least three guards after a shop owner felt threatened and called for help. (Source cbslocal.com)

Massive multi-million dollar fake health and beauty supplies ring busted  The counterfeits included everyday health and beauty items such as ChapStick, Johnson's Baby Oil, Vaseline and Always sanitary pads. A pair of New York brothers appeared in court Tuesday on charges of running a multimillion-dollar ring that peddled fake products distributed up and down the East Coast, authorities said. Brothers Pardeep Malik, 59, and Hamant Mullick, 60, are accused of running an enterprise whose products also turned up in Pennsylvania and Florida, according to the Nassau County District Attorney's Office. Authorities seized more than $2 million worth of products and were looking at bank accounts to determine the size of the enterprise. Law enforcement authorities seized four tractor-trailers filled with knockoff health products from five locations on Long Island last Thursday. A manufacturer described the operation as the biggest known counterfeit enterprise in the United States, while another company called it the only known such manufacturing operation in the country for its products, prosecutors said. (Source cnn.com)

Milwaukee security guard charged as accomplice in two Family Dollar armed robberies  A 19-year-old security guard is accused of serving as an accomplice in robberies at two Family Dollar Stores in Milwaukee that he was supposed to be protecting. The first robbery occurred about 6:30 p.m. Feb. 6 at Family Dollar, 2214 N. 35th St. A man who had his face covered waved the knife over a female cashier's head and demanded she open the register. After receiving cash, the man fled, and the store security guard on duty at the time told police he was assisting customers in the back of the store when the robbery occurred, court documents show. The second robbery occurred about 6:15 p.m. Feb. 18 at Family Dollar, 930 N. 27th St. A man armed with a gun approached a manager and pressed a gun against her side, records show. The man spun the manager around, with the gun still to her side, and pushed her to a cash register, where a clerk was handing back change to a customer. The manager told the clerk to hand over the money and the gunman fled with cash. Police noticed on the surveillance video that the suspect used a cellphone just before the robbery, leading officers to believe there might have been an accomplice. Sumlin told police he was involved with that robbery and the Feb. 6 robbery, when he texted Boyd an "all clear" message, the criminal complaint says. Sumlin apologized for his actions, police said. (Source jsonline.com)

Schools put on lockdown after jewelry store robbery in Fredrick, Md.  Officials with The Frederick County Sheriff's Office say they were called about a robbery at Wholesale Diamond Consultants located at 5301 Buckeystown Pike at 10:49 am. According to officials, preliminary reports indicate that three black males and a black female may be involved in the robbery. They say a gun was displayed. Two schools were put on lockdown. (Source wusa9.com)

Buckingham Palace smash and grab: hero bystander wrestles axe-wielding robber to the ground  A bystander wrestled an axe-wielding robber to the ground during a smash and grab raid on a jewellery shop, police said. Four suspects - two on a motorbike and two on a scooter - targeted St Ltd jewellers in Buckingham Palace Road in broad daylight just before 1pm. The gang of four used axes to smash the window of the shop and grab what they could. A bystander then wrestled one of the men from a moped as the group tried to flee the scene, and held him until police arrived. (Source standard.co.uk)

Federal Way, WA Safeway robbery suspect in custody after chase, standoff  Police said the 29-year-old man, a convicted sex offender, was wanted for several recent smash and grab thefts at a nearby Safeway store. They said he often used pepper spray or a knife as a weapon. Police said they chased the man, and witnesses said he jumped out of a van while it was still moving. The van rolled over and the suspect took off running into an apartment where a relative lives. SWAT officers used a megaphone to communicate with the suspect, and then set off a loud flash bang in an attempt to get him to come out. After about an hour, the suspect was taken into custody. He suffered a minor injury when he was bitten on the leg by a police K9. (Source king5.com)

Burglars Cut Through Wall to Steal $300K in Jewels in Santa Clarita Valley, CA  In the early morning hours Sunday, the thieves apparently used the roof of an Indian restaurant under construction next door to Jewelry World SCV to gain access, then cut through the walls and a vault. (Source scvnews.com)

Man charged with cigarette smuggling after Newark, N.J.,-area traffic stop on I-95

Women go on shopping spree in Newport News with stolen credit cards

Man convicted of armed robbery of Prince Jewelers in the Chesterfield Towns Center, VA 

Police searching for three masked gunmen who robbed Mt. Juliet, TN Goodwill store

Cottonwood, AZ Police team up with Walmart Asset Protection in a recent Shoplifting Enforcement detail and hope to work with other LP retail groups in future

Family Dollar Ex-employee admits to stealing $2700 of merchandise from the Calumet, IL store

Robberies and Burglaries

 

ORC News
 
"Clearly, cyber will be an element of almost any crisis we’re going to see in the future"  Stated yesterday to U.S. Senators by Vice Adm. Michael Rogers the nominee to run the National Security Agency. This too can be applied to ORC as the data breaches continue to mount by organized international crime organizations in an attempt to steal as many credit cards as possible to flood the world and specifically the U.S. before EMV rolls out. While many may think this is a dramatic comment it is in fact retail's reality. As the criminals on the ground use the cards in stores nationwide, Loss Prevention executives and our law enforcement counterparts are the foot soldiers tasked with stopping this epidemic. We've seen five data breaches in the last four months alone and now the cards are hitting the market. Be careful and be safe but remember this is a war on retail and you are the first line of defense. As the IT Security executives work hard to try to keep them out, LP works hard once they get in. (Source nytimes.com)

Members of SC credit card fraud ring sentenced to federal prison  Nine members of a credit card fraud ring that operated in South Carolina were sentenced in Columbia Tuesday to federal prison terms ranging from 2 to 5 years. Members of the gang used hand-held credit card reading devices - called skimmers - to capture legitimate credit card information which was then used to create bogus credit cards from credit card “blanks.” State, federal and law enforcement agencies in Lexington, Richland and Greenville counties investigated about $361K in fraudulent charges that were made to buy goods and services including retail gift cards. An estimated 1,800 credit cards were compromised by the ring, Nettles said. (Source islandpacket.com)

Two arrested for felony theft at an Aurora, IL Walmart; believed to have hit other area Walmart stores  Both Radcliffe and Petersen were seen unloading a cart full of electronics, including computers, a cellphone and a wireless router, into their SUV. The suspects left the property in the SUV and were stopped shortly after by Aurora police. According to police reports, security sensors were found on electronic items found in the vehicle. Petersen told officers that she is homeless, and steals items from stores which she later pawns. Inside the vehicle, police also found a television, a crock pot, a food processor and other items believed to have been stolen from Walmart stores. (Source suntimes.com)

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6 Ways a Leader Should Show Up
The way in which you show up to work is critical for your image as a leader. If you show up to work cranky, or tired it affects your team and everyone around you as well. Everything you do and say contributes to the value you create for others, so make sure you come in to work with your game face! (Give it to 'em straight)

Why Future Leaders Derail on Their Path to the Top  A lot of circumstances may hinder your climb up the corporate ladder, but don't let that stop you! Here are some reasons why rising stars don't always reach their potential, and make sure you aren't one of them. Try and avoid these common mistakes and you just may reach the top of that mountain! (Ego was the top reason)

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Tip of the Day
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Everyday you've got to work and you've got to ask yourself what value are you adding to the company, to the industry and to your career. While this may seem rather ominous at first, try reducing it to your daily tasks and just make sure that with every effort you make there is value you deliver to someone, to some store or to some project. If you can merely focus on the word "value" and ask yourself am I delivering it everyday, you're then one step closer to advancing your career. Because if you can build the field they will come and play.

Just a Thought,
Gus Downing

Gus Downing

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