The D-D Daily Mobile Edition

March 15, 2013

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News Brief
Sponsored by WG Security Products, Inc.
Delhaize America eliminates two Director of LP roles in their Hannaford and Food Lion banners  They have cut literally hundreds of jobs in the first quarter this year and are obviously centralizing functions and service groups.

Cutting back spending on real estate in favor of e-commerce is a growing trend among major retailers  According to a new survey of 100 retail chief financial officers by BDO USA, LLP, retailers’ investment expectations clearly point to an “omni-channel” push. When asked where they plan to invest the most capital this year, CFOs were split. Thirty-two percent said overall advertising and promotions would be their biggest investment, indicating they would be looking to entice consumers both online and in-stores. Twenty-nine percent of CFOs said they would invest the most capital in their e-commerce channel, and just about only one in four said redesigning/remodeling stores would be their top investment. (Source costar.com)

H&M announces U.S. expansion opening in NYC, largest store in the world.  H&M announced that they will open two new stores in NYC, a 42,000 square foot flagship at Times Square and a 57,000 square foot store on Fifth Ave and 48th, the largest H&M store in the world. H&M opened 40 stores in the US in 2012, but feels they have many directions to expanded the brand. (Source styleite.com)

Zumiez posts double-digit profit jump, beating forecast; plans to open 60 new stores in 2013.  Zumiez posted a 22 percent increase in its fourth-quarter profit Thursday, beating Wall’s Street’s forecast. Zumiez sells skateboard- and snowboard-inspired clothes, shoes and equipment at about 500 stores in the United States, Canada and Europe. The company plans to open about 60 new stores in 2013, including 10 in Canada and six in Europe. (Source bizjournals.com)

Tokenization helps ShopNBC cut its PCI-compliance costs in half  Outsourcing the tokenization process to a third party reduced the number of ShopNBC servers that had to be PCI-compliant she says. And it has helped cut its PCI-compliance costs in half. The token effectively substitutes payment card information with a code that is valueless if ShopNBC’s systems are compromised. (Source internetretailer.com)

Reuters editor indicted for allegedly helping Anonymous hack news site  Keys was employed by Sacramento-based television station KTXL FOX 40, as its web producer, but was terminated in late October 2010. in December 2010 Keys provided members of the hacker group Anonymous with log-in credentials for a computer server belonging to his former employer. Keys encouraged the Anonymous members to disrupt the website. At least one of the computer hackers used the credentials provided by Keys and made changes to an LA Times news feature. Keys, who is currently a deputy social media editor at Thomas Reuters. (Source net-security.org)

Nearly 4.6 million UK consumers have fallen victim to cyber crime - study shows protecting customer data can be used as a competitive advantage  Nearly 4.6 million UK consumers have had their personal details stolen and their bank accounts used to buy goods or services. 88% saying they thought it was the responsibility of the companies that collect their data to keep it secure and protect them from fraud. In addition, 75% of those surveyed said they wanted businesses to introduce more ID authentication processes on their websites. There is an opportunity for companies to gain a competitive advantage if they can show customers their information will be safe. Customers expect businesses to protect their personal information and are ready to shop elsewhere if these expectations are not met. (Source theretailbulletin.com)

Six Wal-Mart employees busted for theft in Omaha  A loss-prevention officer told police that Oates allegedly stole from the store by failing to ring up items from customers, or canceling the items after they were rung up. It resulted in more than $2,500 in stolen items. Five other workers ticketed in a theft case involving the retail store on 72nd Street. Oates had been operating the cash-register scam since Feb. 15, the loss-prevention officer told police. Kayla Whaling, a Walmart spokeswoman in Bentonville, Ark., said Thursday the company has “high expectations for all of our associates, and that would include acting with honesty, integrity and following company policies and guidelines. Unfortunately, these associates failed to meet these expectations, and as a result are no longer with the company.” (Source omaha.com)

Shooting At Fresno Mall: Woman Shot In The Back  Police shut down Manchester Mall early Wednesday night. The mall became a crime scene, after a lady was shot in the back. Police say she was caught in the crossfire, when a man got into an argument with a barber at Colima's Barber Shop. She was rushed to the hospital, where she underwent surgery. She is listed in serious but stable condition. The shooter remains on the loose. (Source kmph.com)

AT&T technician killed during robbery in Missouri; OSHA fined company $7000 for failing to protect.  OSHA says AT&T failed to do enough to protect a Service Technician who was on a service call, robbed and died in Gladstone, Missouri. Kevin Mashburn was hit on the head with a blunt object. He contacted his dispatcher but it took them 19 minutes to respond. Police were then notified but it took 50 minutes for them to find the truck Mashburn was in. Mashburn died on the way to the hospital. (Source safetynewsalert.com)

Three San Diego off-duty officers questioned in mall shooting in Escondido.  An incident reported by mall security involved shots being fired in the parking lot of the North County Fair Mall. The security guard reported the incident to Escondido Police who responded to the “On The Border” restaurant at the mall. Upon arrival, Police found three armed off-duty San Diego Police officers who were not intoxicated, but denied shooting anything. No evidence was found. Some feel the San Diego officers received special treatment because of the connections in the law enforcement community. (Source 10news.com)

Reno Police are looking for suspects in a series of burglaries at a strip mall.  Police say the burglaries happened last night in the 5000 block of S. McCarran Boulevard. Each of the businesses had damage to doors, where suspects made entry and stole both merchandise and money. There are no suspect descriptions at this time. (Source kolotv.com)

Game On store in Columbus, Ohio burglarized early this morning.  A “Game On” store on W. Broad Street in Columbus was burglarized early this morning. Suspects smashed out the front glass door and stole last night’s deposit and items from the store. The store has no security camera system but Police are checking if any video can be captured from other neighboring businesses. (Source abc6onyourside.com)

Woman dies, 10 year old daughter hospitalized after carjacking at Syracuse-area mall.  Authorities say they have a suspect in custody in the death of a woman who was fatally stabbed in front of her 10-year-old daughter during a carjacking at the Great Northern Mall in Syracuse. State Trooper Jack Keller says Friday that the woman died last night and her daughter is hospitalized. Information on how the woman was killed or the extent of the injuries to daughter isn't immediately available. Their names haven't been released. (Source syracuse.com)

Men arrested in T-Mobile robbery in Missouri after 3-state, 99-mile chase. Two men are in custody in southeast Missouri after a police chase through three states. The chase began Wednesday after a robbery at a T-Mobile store in Memphis, Tenn. When police tried to pull over the suspects, a 99-mile chase began through Tennessee, Arkansas and into Missouri. Missouri troopers used spike strips to stop the suspects. The chase ended on Interstate 55 in Pemiscot County, Mo. Authorities believe the evidence was thrown out the windows during the chase, and were searching for it. No one was hurt during the chase. (Source kfvs12.com)

Columbus area man threatens a Walmart LP Agent with a knife.  A Columbus area man was arrested Thursday afternoon for shoplifting after he threatened an employee at the Buena Vista Road Walmart. Police reported that Marvin Young, 49, was stopped by loss prevention at about 5:15 p.m. after he concealed and attempted to steal $60 worth of goods. Young then threatened the employee with a black Gerber knife in his pocket. Young was arrested and charged with shoplifting and simple assault. He was taken to Muscogee County Jail. (Source ledger-enquirer.com)

Reno Police looking for a man who pulled a 10 inch hunting knife on a Walmart LP Agent over a television.  When the Loss Prevention Agent at a Reno area Walmart approached the suspect leaving the store with a 55 inch flat screen television, the suspect drew a 10 inch hunting knife. The suspect ran pushing the television in the shopping cart. The cart and television were recovered hundreds of yards from the store. No one was injured, police continue to search for the suspect. (Source rgj.com)


Quarterly Same Store Sales Results

Hibbet Sports 4Q up 4.9% with net sales up 14% - for the year up 6.9% and 11.8% respectively
Aeropostale 4Q down 8% with net sales down 1% - for the year down 2% and 2% respectively
H&M 1Q down 3% worldwide

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eBay News
 
eBay Investigators work with police leads to employee arrest in $125,000 theft

Waterford - A New London woman is accused by police of stealing about 1,600 Pandora Jewelry bracelet charms with a retail value of $125,000 and selling them online. The female was charged Thursday with first-degree larceny. Click here to read full article.

For further information on PROACT email inquiries to; PROACT@eBay.com

Canadian Push
 
Can Canada's Joe Fresh revive a sagging U.S. retail giant? J.C. Penney is counting on it, with 700 opening soon!  Because of the brand’s popularity with young and hip shoppers, the introduction of Joe Fresh boutique stores is seen as a strategy JC Penney CEO Ron Johnson hopes will not only overhaul the once stalwart 110-year-old department store, but also introduce a whole new segment of shoppers to the chain. (Source ctvnews.ca)

Canadian Security Magazine's "Focus on Security Series" March 27th focuses on Retail - Sheraton Parkway, Richmond Hill, On.  Canadian Security’s Focus On Series is a unique educational platform that brings together security end users working in a particular vertical market with industry experts, technology manufacturers and service providers who cater to that specific market. With the aim to generate discussion, share information, offer networking opportunities, and facilitate business, participants in the Focus On Series will spend the day discussing, debating and educating each other on security trends, issues, technologies and solutions that are currently (and in the future) impacting the specific vertical market they work in. (Source focusonsecurity.ca)

Canadians lack cyber security skills  
Despite topping the list as the heaviest Internet users worldwide, Canadians are surprisingly lacking in digital literacy — and that's putting their personal information at risk, says Canada's privacy watchdog. Privacy Commissioner Jennifer Stoddart told an audience of tech industry recently that Canadians spend an average of 45 hours a month online, making them leaders in worldwide Internet usage, but too many web surfers are unaware their voracious cyber appetites could expose themselves and others to unscrupulous fellow users. (Source canadiansecurity.com)

Canada's new Combating Counterfeit Products Act gains support  CSA Group, a leading testing and certification organization dedicated to public safety announces its official support of the Federal Government of Canada''s introduction of the new Combating Counterfeit Products Act, which proposes changes to the Trade-marks Act and the Copyright Act to prohibit the import and export of counterfeit trademark goods. The proposed changes in the Bill would give customs border officers the legal authority and discretion to search for, examine, and temporarily detain commercial shipments of suspected counterfeit goods at the border. (Source yahoo.com)

Counterfeit stamps cost Canada Post millions a year, expert says  An internationally recognized stamp expert in Montreal says counterfeit stamps are costing Canada Post as much as $10 million annually. Canada Post won't confirm Gratton's estimate but admits counterfeiting is a problem. In 2011, the RCMP arrested five people and seized 40,000 stamps from a network of convenience stores in Montreal and Toronto that were selling counterfeit stamps. A spokesperson for Canada Post said that particular fraud cost them about $2.6 million. Since then, Canada Post has hired a team of 80 inspectors to catch counterfeiters. (Source cbc.ca)

YouTube video “how to blowtorch an ATM open” key in arresting 4 in Toronto suspected in $1.1 Million in ATM thefts.  Four men are now behind bars suspected of committing 130 ATM robberies in Canada. The men were so bold that back in October, they released a YouTube video of how to use a blowtorch to open the machines. The video received over 100,000 hits. Police used the video to somehow track down the suspects. (Source upi.com)

Toronto Organized Crime Ring busted; 3 suspects facing 21 charges.  
Toronto’s Community Response and Major Crimes units began the investigation in February, in response to reports from several Toronto area retailers regarding shoplifting incidents. With the assistance of area Loss Prevention professionals, Police arrested two men on February 17 and executed a search warrant for their home recovering $4300 in merchandise. Third suspect turned himself into Police the following day. (Source mytowncrier.ca)

New citizen’s arrest powers come into effect thanks to grocer  The Citizen’s Arrest and Self-defence Act no longer requires a person to catch a suspect red-handed, but allows for the apprehension within a reasonable amount of time after a crime. The law allows people to make a citizens’ arrest of someone who has committed a crime on their property or in relation to their personal possessions when it’s not feasible for a police officer to make an arrest. The law still requires people to call police as soon as possible and not use excessive force. (Source canadiangrocer.com)

New Westminster burglar caught in a pipe attempting mall break-in.  Police in New Westminster, B.C., dealt with a bizarre situation Wednesday morning after what appears to be a botched break-and-enter at a suburban mall. Security at Royal City Centre heard noises before 3 a.m. and called police. Officers arrived to find a man wedged inside a pipe. Police say it appears he was in a stairwell and had climbed into the air vent allegedly to break into the building when he got stuck. A high-angle rescue truck was called to the scene and firefighters had to break through drywall to extricate him from the tiny pipe. The suspect may have a broken arm and could be charged with break-and-enter. (Source newwestnewsleader.com)

Vector Security

ORC News
 
ORC ring of five busted in Peoria, Ariz., hitting 43 Valley stores  Five people have been arrested for allegedly using specially designed pants to steal from numerous drug stores throughout the West Valley. Police said for more than a month they worked with investigators from Walgreens and CVS to identify who was behind the string of thefts. According to authorities, more than $30,000 worth of merchandise had been taken from stores in Peoria, Phoenix, Goodyear, Avondale and the Litchfield Park area. After the suspects stole the merchandise they would allegedly turn around and sell the items to other people for cash. (Source azfamily.com) (Source kpho.com)

ORC couple busted in Port Orchard, WA., hitting Walmart, Target, and other retailers  A Bremerton woman was charged with second-degree organized theft in Kitsap County District Court March 11 for allegedly shoplifting more than $850 of merchandise from Walmart in Port Orchard and other retail stores in the county. According to charging papers, Gomez also allegedly attempted to steal more than $1,300 of merchandise from Target in Silverdale on March 2, but was stopped by loss prevention personnel. She escaped with an $80 portable DVD player. (Source centralkitsapreporter.com)

Boston ring leader and store owner busted using "runners" with stolen identities & fake credit cards to buy cell phones & high-end electronics for re-sale  From his kiosk in Boston’s Downtown Crossing, a man led a sprawling identity theft ring that netted tens of thousands of dollars. The operation was abruptly halted after Shahab ­“David” Yousheei, 36, was arrested Thursday morning on Boston Common when he allegedly tried to buy counterfeit money in a sting operation. Authorities said Yousheei carried out his scheme by using stolen identities to create credit cards, using those to buy gift cards, and then selling merchandise that he purchased with the gift cards. He is also accused of buying smartphones with stolen identities at discounted prices for new account holders and selling the phones for a profit. Further, Yousheei provided associates with an illegal credit card encoder so they could make cards with stolen identities. (Source cbslocal.com)

Leader of identity theft ring sentenced to 12 years  Lawrence Fudge, 47 years of age, originally of Philadelphia, was sentenced to 144 months in prison for running a fraud and identity theft ring in Philadelphia for at least six years. Fudge pleaded guilty in December 2012 to conspiracy, six counts of bank fraud, eight counts of access device fraud, and 18 counts of aggravated identity theft. According to federal authorities, some examples of Fudge’s fraud include: in August 2011, accounts at Home Depot, Lowe’s, and Target were opened using the identity of victim C.S. More than $8,000 in purchases were made with those fraudulent accounts and more than $1,500 was fraudulently withdrawn from her Bank of America bank account. In that same timeframe, accounts at Lowe’s, Target, and Sam’s Club were opened using the identity of victim M.W. with more than $15,000 in purchases made with those fraudulent accounts, and additional accounts at Best Buy and Staples attempted to be opened. Also in that same time frame, accounts at Home Depot, Lowe’s, Best Buy, and Target were opened using the identity of victim P.V. with more than $10,000 in purchases made with those fraudulent accounts. (Source westmorelandtimes.com)

Old fashion Train Robberies, happen everyday; operated by highly Organized Theft Rings.  California is the leader, but followed closely by New Jersey, Chicago and Florida, these train robberies are costing retailer millions. Investigations reveal that suspects spend days researching train yards, and then hide under the axels waiting for the right time to hit. (Source kpho.com)

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Vendor Spotlight
 



Vector Security® Applications for
2013 LPF Scholarships Deadline is Today


Company continues commitment to furthering loss prevention education

Vector Security, Inc., the provider of intelligent security solutions tailored to the needs of customers, is accepting applications for its 2013 Loss Prevention Foundation (LPF) scholarship program from January 15, 2013 through March 15, 2013. Applications can be downloaded via the Vector Security website at www.vectorsecurity.com/lpfscholarship or the Loss Prevention Foundation website at www.losspreventionfoundation.org.

The scholarships provide financial support to loss prevention professionals – or those who have an interest in loss prevention – seeking to obtain LPQ and LPC certifications. Vector Security began awarding the scholarships in 2009 in support of career development and continuing education for professionals in this important and rapidly-growing industry.

The scholarships cover all course and examination fees for retail loss prevention professionals who wish to obtain LPF’s Loss Prevention Qualified (LPQ) or Loss Prevention Certified (LPC) certifications.

Last year, the program was expanded to Canada and will continue this year as well. A total of 10 LPQ and 10 LPC scholarships will be awarded to U.S.-based professionals, while another five LPC scholarships will be awarded to Canadian-based professionals.

“We value the contributions loss prevention professionals make to this industry and are extremely pleased to offer the LPF scholarship program once again,” said Michael Grady, Executive Vice President, Vector Security. “Our commitment to this profession remains strong. Over the years, LPQ and LPC certifications have become immensely popular and well-respected. We’re honored to assist worthy individuals who otherwise may be hindered by the costs associated with obtaining this certification.”

Anyone currently in the loss prevention industry, or has an interest in the industry, may apply for an LPQ scholarship. Those applying for the LPC scholarship must meet certain eligibility requirements. Detailed information can be found at www.vectorsecurity.com/lpfscholarship.

Vector Security has awarded 85 scholarships totaling more than $84,500 since the program began.

Contact:
Debbie Fisher
724-741-2200 ext. 2511
dkfisher@vectorsecurity.com

 

Thought Challenge
 

2013 Thought Challenge

As the judges are still tabulating the results for 2012, the 2013 Thought Challenge Awards Program is underway.


What We Can Learn From The Dodo Bird


By Brandon Brown, CFI
Regional Loss Prevention Manager



The Dodo bird of the 17th century, was actually a winged creature that did not have the ability to fly. Some attribute its inability to fly to food source abundance. Over time, it was that inability that contributed to the animals scarce population levels and ultimately it’s extinction. An animal that got too comfortable and complacent. Sounds familiar.

The landscape of the Loss Prevention industry is changing quickly. So quickly, that if we are not currently preparing for the changes, we will become extinct as well. Today we face an economic climate that is responsible for swallowing music stores, book stores, and neighborhood businesses. It’s sights squarely upon more of the services and companies we have grown accustomed to. The US Postal Service recently announced an end to its Saturday delivery service and is feverishly treading water, with electronic mail delivery and private shipping entities favored by most. Change is inevitable, and we see it everyday across all industries. As loss prevention professionals, we work for public and private corporations, for franchisees, for family owned small businesses, for financial organizations, etc. Regardless of the type or size, these organizations must continue to adapt and evolve or they will otherwise eliminate themselves from the market. But this not only applies to the organizations themselves, but to us individually and collectively as loss prevention professionals. Preparedness ensures survival.

Gone are the days of solely relying on what you think you do best. Interviewing, investigating, auditing, training, etc. These are things that all loss prevention professionals should be proficient at, but in today’s climate, technology and ingenuity have paved the way to instant information access as well as outsourcing opportunities. Solution providers that offer more for less. Take the small business owner for example. He needs a solution to his loss prevention problems. But why should he hire you? Maybe he needs to create an audit, there’s now an “app” for that. Perhaps he needs an interviewer, he can hire one among the hoards that are available a la carte, or better yet, he can take a webinar for less than what he pays in dry cleaning per month and learn the craft himself. He may need a restitution or civil demand solution, in which case he can secure a vendor or read up on the laws in his state and do it himself. Perhaps he needs an investigation completed? There are hundreds of investigative consultants ready to answer his call and for a fraction of the price of what a full time loss prevention professional would cost. On-boarding, awareness training, coaching, inventory management, etc. The list goes on and on. We live in an information rich age. If problems exist, owners and company executives can learn the solution to that problem themselves, or outsource it at a reasonable cost. These options aren’t limited to small business. The same learning opportunities or outsourcing options are available for large corporations as well, lets not be naïve. The time is now, to integrate yourself into the wave of change, and to add value to not only your organization, but to yourself.

Now before all the independent consultants and vendors start to get comfortable, realize that the evolution of technology will affect you as well. With technological advances, comes a hunger for automation. Most business professionals value time as much as they do money. If you’re a consultant, why should they employ your services , often time consuming and cumbersome, when there’s a faster, cheaper way of getting the information they need through technology and networking? If you’re a technology solutions provider, how relevant will your product be in 3 years? If you think your business is sustainable for the long haul without constant evolution and adaptation, your mistaken. Pay homage to the VHS recorder on your way out.

I, as you, need to be concerned, stay focused, and evolve. I understand that more needs to be done to diversify my skill set. To add value to my organization and myself, above and beyond the task oriented fundamentals that we as loss prevention professionals are built upon. But since this is a thought challenge, then I challenge you to think. Are you learning a new skill? Training yourself in the latest technology? Investing in your continuing education? Learning other sides of the business? Are you exploring your own business ventures, or pursuing your own dreams? Stop putting it off until tomorrow. That day may never come. Somewhere, a 15 year old computer prodigy is creating the next big thing to replace what you provide for your company. I suggest diversifying your skill set before he or she secures a domain name. As the Dodo bird has shown us, becoming complacent, comfortable and naïve will certainly end in our extinction. Lets start a loss prevention evolution, shall we?

Think big.

 

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Five Leadership Keys from Butch Cassidy   For many years, Butch Cassidy was an industry leader, racking up many successes and living the high life. No, we're not talking about the real Butch Cassidy, we're talking about the movie incarnation. (Does the rest of the world wear bifocals?)

Three Leadership Lessons from The Incredible Hulk In this season of the Celebrity Apprentice, Lou Ferrigno (a.k.a. The Incredible Hulk) is a part of the cast. In just a few episodes, he's provided a master class in what not to do as a leader or team member. (Don't get mad)

The Professor Was an Idiot: 3 Leadership Lessons from His Failures The Professor on Gilligan's Island was a wizard with bamboo and coconuts. And yet, he failed repeatedly, perhaps not as an engineer, but as a leader. (Is there a Mary Ann in your office?)

Tips for Taking on Dreaded Workplace Tasks Hate doing PowerPoint presentations, Excel spreadsheets, and churning out slideshows? You're not alone. In this article, Caroline McCarthy talks about what she does when faced with her most-loathed workplace tasks. (Even Google has them)

 

Tip of the Day
Sponsored by Vector Security

Active listening is absolutely critical if you really expect to influence change or modify behavior. You've got to hear what they're saying before you can plan or expect to do virtually anything. And hearing what they're saying is not simply hearing the words it's all about hearing the meaning and the intentions behind the words. Because words have a tendency to hide the true meanings and beliefs. As truth is often cloaked in humor so is meaning hidden in words. With the number one obstacle being one's self hearing is often drown out by how we want others to view us. So if you can leave your self at the door so to speak you can then begin to focus on hearing what they're saying.

Just a thought,

Gus Downing


Gus Downing

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2012 Thought Challenge Committee

Upcoming Events

FMI Asset Protection Conference
March 10-13, 2013
Phoenix, AZ

Retail Asset Protection Conference 2013
April 28-May 1
Orlando, FL


2013 Annual Spring IOBSE Spring Conference
May 8 -10, 2013
Columbus, OH

NRF Loss Prevention Conference & EXPO
June 12-14, 2013
San Diego, CA

NFSSC Annual Conference
August 4-7, 2013
Las Vegas, NV

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November 5-7, 2013
Atlanta, GA


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