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The D&D Daily Mobile Edition

March 20, 2014

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Todd Campbell was promoted Director of Loss Prevention for LIDS Sports Group.  Todd was the previous Senior Manager of Loss Prevention for the retailer, and has worked for LIDS for over 14 years! He has been their District Sales Manager, Regional Loss Prevention Auditor, and Forensic Analyst- Loss Prevention. Congratulations Todd on this promotion!

Protiviti Survey Finds Internal Auditors More Focused on Managing and Leveraging Technology to Protect Companies Against Risks  According to the 2014 Internal Audit Capabilities and Needs Survey Report released today by global consulting firm Protiviti, Internal auditors' priorities are to better navigate social media risks, leverage technology to improve the audit process, and collaborate more with business partners to address organizational risks. More than 600 internal audit professionals, including chief audit executive (CAEs), responded to Protiviti's eighth annual survey to assess the top priorities for internal audit functions. In addition to assessing general technical knowledge, audit process knowledge, and personal skills and capabilities, respondents to the 2014 survey also provided information about their companies' audit processes for managing social media risk. (Source newswire.ca)

Big Data has the Obama administration issuing a 'request for information' seeking comments on a potential big data policy and it's all about privacy  On March 4, the White House Office of Science and Technology Policy issued a request for information seeking comment on a potential big data policy. The group, headed by Podesta, President Clinton's former chief of staff, includes the secretaries of commerce and energy and the president's science and economic advisers. A report, which is expected to be issued in mid-April, should address how big data might motivate changes in government policies across a range of sectors. We are undergoing a revolution in the way that information about our purchases, our conversations, our social networks, our movements and even our physical identities are collected, stored, analyzed and used," Podesta writes in a White House blog. "The immense volume, diversity and potential value of data will have profound implications for privacy, the economy and public policy. The working group will consider all those issues, and specifically how the present and future state of these technologies might motivate changes in our policies across a range of sectors." The exponential growth in data is, to some degree, redefining the meaning of privacy, and that's spurring the Obama administration to examine its impact on government and society. (Source govinfosecurity.com)

Retailers Turning to Cyber Insurance as Hacker Threats Mount  Sophisticated companies are increasingly balancing the rising risk of a pricey cyber event by acquiring cyber security insurance. Cyber coverage can mitigate the costs of everything from hiring forensic investigators and high-priced lawyers to shelling out ransoms to cyber extortionists. “This is an arms race and an ongoing battle. Cyber insurance is becoming increasingly prevalent as boards of directors and officers become more and more aware of the seriousness of cyber security risks,” said Jim Halpert, co-chair of DLA Piper’s global privacy practice. Like flood, fire and auto insurance, the idea behind cyber insurance is to spread the risk and cost of a security incident among a broader pool of companies that deal with sensitive data. Cyber events can range from a breach of customer data like the epic breach of Target and a loss of intellectual property to a business interruption caused by a distributed denial of service (DDoS) attack. Retailers, at least up until recently, have been slower to grab cyber insurance. (Source foxbusiness.com)

Retailers should demand equal rights as odds are stacked in favor of consumers, says U.K. CEO
  CEO Asad Shamim of Furniture In Fashion states: "Is there an even playing field between online retailers and the consumers or is it tilted in the favor of consumers? Experts believe the latter to be true." Online retailers have expressed agony over the inequality they have to face in the cases when frauds occur. They claim that customers sometimes take undue advantage with the facility of chargeback. This invariably results in merchants losing huge sums of money, which percolates to workers losing jobs and thereby an adverse effect on the economy. The laws in cyber space are also in favor of the consumers. Shamim says financial institutions have not done enough to protect the interests of online merchants. (Source einnews.com)

Using Google Glass to Recognize Your Customers - Creepy or Useful?
  Hybris Software has its eye on the future of commerce. This video below shows you how it envisions the brick-and-mortar shopping experience changing. With a combination of iBeacons, apps, Google Glass and shoppers opting in, this is all possible. Is it enough of an upgrade for you to partake? (Source washingtonpost.com)

Nation's biggest mall getting bigger - Mall of America's new $325M expansion  At 4.2-million-sq.-ft. their adding 50 new retailers, a 342-room Marriott, a 180,000-sq.-ft. office tower, new dining options, a tourist welcome center and large event space. The mall is already home to more than 520 stores, Nickelodeon Universe, the nation's largest indoor family amusement park; the 1.2 million gallon SEA LIFE Minnesota Aquarium, a 14 screen movie theater and Moose Mountain Aventure Golf. (Source retailingtoday.com)

New Report - California is U.S. Top Target for International criminal enterprises because of its wealth and innovation  The first comprehensive report to outline the effects international criminal organizations are having on Californians and businesses in the state a shows how aside from long-time trafficking in drugs, guns and people, the report by California Attorney General Kamala Harris says criminals are turning to cybercrime to target businesses and financial institutions. It calls California the top target in the U.S. for organizations that often operate from safe havens in Eastern Europe, Africa and China. "California is a global leader on a number of fronts and, unfortunately, transnational criminal activity is one of them," the report states. California leads all states in the number of computer systems hacked or infected by malware, the number of victims of Internet crimes, the amount of financial losses suffered as a result and the number of victims of identity fraud. The report says the state also is particularly vulnerable to thefts of intellectual property because of its leading role in developing new technologies and mass-media entertainment. (Source associated press)

More than half of cigarettes sold in Arizona were smuggled in  Arizona ranks second in the U.S. (behind New York) in cigarette smuggling, according to a new report. The report’s authors said the Empire State has the highest cigarette taxes in the country, at $4.35 per pack. New York City has an additional $1.50 per pack tax. Arizona has a $2 per pack cigarette tax. Some of the cigarettes smuggled in the Southwest come in from Mexico. Other border states — New Mexico, California and Texas — rank in the top eight for black-market cigarette sales. (Source bizjournals.com)

Academy Sports to open 4 stores in Midwest

Quarterly Same Store Sales Results

Burlington Stores Q4 up 4% with net sales up 1.3%
Express Q4 up 1% with sales down 2.2%
The Buckle Q4 down 2.3% with net sales down 6%
Cato Q4 down 3% with sales down 7%
Tilly's Q4 down 4.9% with net sales down 0.6%

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NuTech National

Your External Business Partners Series

Greg DeTardo, President of NuTech National, talks about the history of his company and how it has grown into one of the largest alarm service networks in North America. With the primary goal of delivering complete customer satisfaction, NuTech National has embraced technological change over the years, adapting to the evolving needs of the retail industry. Greg reveals why NuTech's model has been so successful. Watch the interview here.

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Kount Recertifies Under PCI Data Security Standard for 7th Consecutive Year  Kount, a leading provider of fraud prevention and risk management technology, announced it has re-certified under the Payment Card Industry (PCI) Data Security Standard (DSS) for the seventh consecutive year, meeting the highest level of compliance (Level 1). Since 2007, Kount has met the criteria put forth by the credit card industry's PCI Security Standards Council, an open global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection. (Source businesswire.com)

Target to Move to Chip and Pin Technology Post-breach  Target revealed, last week, that it will invest more than $100 million in cards equipped with RFID chips and protected by pin entry, which are less prone to hacking than the traditional magnetic-stripe and signature cards. Target’s move to adopt the payment technology, featuring RFID protection, could represent a huge plus for the channel, which has been looking for a market leader to push the retail industry towards the EMV standard for data protection. While there is an October 2015 deadline, set by Visa and Mastercard, for all cards to switch over to chip and pin protection, retail analysts have been doubtful that businesses could afford to roll out entirely new payment systems by the deadline. With Target now onboard, this could lead to an industry-wide about face, which means bigger technology budgets for new retail systems. (Source edgl.com)

5 Ways to Prevent Data Loss in Mobile Environments

California’s First Bitcoin ATM Debuting at 500 Startups’ Bitcoinference
 
Express Inc.’s web sales grow 25% in 2013

Web sales at The Buckle increase 5.3% in 2013
 

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The Issue at the Top of Everyone's List: Cybersecurity

Cyber criminals pose a serious threat to the retail industry. To help breakdown the ever-evolving threat landscape and what it means to retail, the 2014 Retail Asset Protection Conference features a panel of those on the front lines fighting cyber crime.

Lou Stephens, Special Agent in Charge, U.S. Secret Service – Lou has spent 22 years fighting the battle against cyber criminals. As special agent in charge at the Secret Service, he is responsible for managing the agency’s protective and investigative operations throughout Minnesota, North Dakota and South Dakota. Lou helped create the Secret Service’s first foreign based Electronic Crimes Task Force in 2008 to bring together and utilize the combined resources of international law enforcement agencies, public sector organizations and corporate business partners throughout Europe and the United States to combat cyber crime.

Shawn Henry, President, Crowdstrike Services & Chief Security Officer, Crowdstrike - As the former executive assistant director of the Criminal, Cyber, Response, and Service Branch of the FBI, Shawn was responsible for all criminal and cyber investigations worldwide, as well as international operations, and critical incident response. Because of Shawn's work, and for his leadership position in enhancing the FBI’s cyber capabilities, he received the Presidential Rank Award for Meritorious Executive in 2009. Now with CrowdStrike, Shawn works with the private sector to employ advanced intelligence technology to bring the fight to the front door of the adversary.

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Retail Crime News
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Tenn. Truck driver pleads guilty to multi-state cargo theft ring  The U.S. Attorney's office says 49-year-old Michael Lee Sherley, of Memphis, pleaded guilty Wednesday to theft of an interstate shipment. Prosecutors said members of the ring used Nu World's resources to drive tractors without trailers attached through truck stops near interstate highways, looking for unattached trailers. They hooked the trailers up and drove to other states to sell the cargo. (Source stltoday.com)

New Phone scam sweeping nation - could it be Target cards?  A new scam has occurred in the Midwest targeting Visa and MasterCard holders. The scam artists call the cardholder and identify themselves as a representative with the Security and Fraud Department at Visa or MasterCard. Then the caller tells cardholders their badge number and that their card has been flagged for unusual activity. Scammers ask the cardholder if they purchased an Anti-Telemarketing Device for $497.99 from a marketing company based in Arizona. Once cardholders deny the purchase, the caller assures that a credit will be issued to the account and states the cardholder’s address. The scam artists also know the card number and issuing institution of the card. After informing the cardholder that an investigation will be launched, the caller gives the holder a six digit control number. Then the scammer instructs the cardholder to flip over the card and find seven digits on the back. The caller asks for the last three digits – the CSC number – to identify if the cardholder is in actual possession of the card. (Source morganton.com)

Law enforcement warn of 'credible' threat of cargo theft in Indiana  OOIDA security operations is warning of a potential cargo theft operation operating in and around the state of Indiana. Doug Morris, OOIDA’s security operations director, said there is “credible intelligence” that a crew of South Florida cargo thieves are actively seeking to steal freight. “Although it is unknown just how many suspect vehicles may be involved, one vehicle is believed to be a red four-door Hyundai, unknown model, with Tennessee registration,” Morris said. “It is also suspected that this vehicle may be traveling with a bobtail tractor, which would be used as a substitute when the original stolen tractor is discarded.” (Source landlinemag.com)

$400,000 in missing wine leads to warehouse arrest in Napa Valley  A man working at a warehouse in the 500 block of Hanna Drive in American Canyon was arrested Tuesday for stealing more than $400,000 worth of wine stored at the warehouse, according to the American Canyon Police Department. It is still unclear when the alleged thefts took place. About 350 cases of wine was reported to police were recovered in a remote warehouse and the employees apartment. (Source napavalleyregister.com)

Shop’ n Save Employee in Pittsburgh Hailed As Hero For Confronting Alleged Robber  A grocery store employee in Westmoreland County is being hailed a hero after confronting a robber and preventing him from getting inside the store. Ken Osenkowski says he was headed to the parking lot of the Shop ‘n Save in Hempfield Township when he saw a car pull up and a guy get out. “It was out of sorts,” said Osenkowski. “I could see he was all covered up and I knew that wasn’t good.” The man was wearing a ski mask, sunglasses and was covered head to toe in black. He was also carrying a gym bag. Police say the masked man was probably about to rob the store. What happened can be seen briefly on the store’s security cameras. Osenkowski confronted the man in black. (Source cbslocal.com)

Guard badly hurt as armed robbers flee empty-handed from raid on Watches of Switzerland store in London  Armed robbers tried to smash their way into a watch shop using a moped, a sledgehammer and an axe. Staff and bystanders were sprayed with a noxious liquid, believed to be ammonia, and a security guard overcome by the fumes was in hospital last night with "potentially life-changing" injuries. However staff managed to close the store's security shutters in time and the gang was forced to flee without a single item of merchandise. (Source mirror.co.uk)

2 sentenced in 2011 mall fatal shooting in Natchez, Mississippi  Police say Walter Washington was shot while walking to his car in the mall parking lot. Lee Raymond Smith Jr. and Latravis K. Clay were sentenced Tuesday. Smith was given 20 years in prison and Clay was sentenced to 10 years. Each man pleaded guilty to manslaughter. (Source sfgate.com)

Williston, VT Police Investigating Armed Robbery at GameStop  Williston Police are investigating an armed robbery at the GameStop at Maple Tree Place. The armed robbery happened at around 3 p.m. Police say a man walked into the store and approached the cashier with a handgun. The male then pointed the handgun at the cashier and demanded money from the register. The man left the store with approximately $300 to $500 in cash. Police say there were two employees in the store at the time of the robbery, but no customers. No one was injured. (Source mychamplainvalley.com)

Concord, NH Police seek help identifying 3 in Best Buy theft  The Concord police have asked for help in identifying three suspects in a violent robbery last month at Best Buy. The robbery took place about 8:50 p.m. Feb. 12. The police said a store employee watched two men and a woman enter the store, grab a handful of Xbox video games and head for the exit without paying. When the employee told them to stop, one of the men replied, “I don’t think so,” the police said. He, or possibly the other man, then allegedly punched the employee in the back. (Source concordmonitor.com)

Smash-and-grab thieves hit House of Watches in Wilmington, DE  Two masked men robbed a jewelry store in Fairfax during the midday hours on Wednesday. Two men entered the store with their arms raised, implying they had guns under the sleeves of their clothes. The suspects used a hammer to shatter four display cases and they grabbed the watches and jewelry held inside. Both men then fled. No one was injured. (Source wdel.com)

Burglars break into Target store overnight in Pittsfield Township, MI, steal high-priced electronics  Four masked suspects broke into the Target store off of Ann Arbor-Saline Road and they stole multiple high-priced electronics from inside. The breaking and entering occurred at about 2:06 a.m. Thursday. Officers responded and searched the store, but they found nobody inside. Police discovered the burglars had removed glass panels from two front doors and gain access to the store. Store security cameras recorded the suspects' activities and tracked them fleeing the scene in a tan or silver sedan before police arrived. (Source heritage.com)

San Bernardino woman allegedly attacked at Walmart, says store convinced her not to call police  In the latest incident of people being attacked and robbed in and around the Walmart at 4210 E. Highland Ave., a woman says she was assaulted inside the store about 5 p.m. Friday and persuaded not to call police by store managers, saying officers would take hours to arrive. Police took a report from the woman that same day and said they are investigating several other robberies in the parking lot and other areas near the store, Detective Lane Thompson said Wednesday. No arrests have been made. (Source sbsun.com)

Rooftop burglary suspects busted on roof of vacant store in Lower Burrell, PA. - may be linked to J.C. Penney burglary & others

Four UK men busted for cigarette smuggling with authorities seizing 16M cigarettes and $991,000 U.S.

Two females stealing credit cards from Aldi shoppers in two stores in Seminole, Fla.

Marks & Morgan in the Macon Mall, Macon, Georgia hit with a Grab and Run; suspect fled with 2 watches valued at nearly $1200

Zales in San Bernardino, CA hit by a 3 member Distraction Team, total loss of over $14,000

Robberies and Burglaries

 

ORC News
 
Vancouver PD & Canadian Border Services Agency's 'Project Lancer' investigation busts major ID theft ring that included 200 fraudulent credit cards & gift cards  Identity fraud with a new twist: the scamsters exchanged rewards points for gift cards. “I would say (the value of points stolen is) in the hundreds of thousands of dollars,” said Ens. A long list of fraud charges has been approved against Surrey couple Daniel Adam Suchecki, 34, and Christa Dawn Hucal, 25. When the bust went down, police found ID and credit cards in a victim’s name, about 200 credit cards and ID in other names, stolen mail (from which the scamsters found the details to enact fraud) and a credit card reader/writer. Also recovered was $20,000 in e-gift and hard copy gift cards, along with four cars. Also recovered were three stolen vehicles: a 2010 BMB 323i, a 2011 Ford Escape and a 2007 Honda motorcycle. A credit card manufacturing machine was found in a fraudulently-rented 2011 Jeep Cherokee. While RBC was a favorite of the fraudsters because their reward program allowed people to cash in points for gift cards without using a PIN, Sgt. Randy Fincham said: “It’s not just RBC.” (Source vancouversun.com)

UK female ORC ring leader gets prison sentence and is losing her house  She has been described in court as the leader of a gang of shoplifters who target stores up and down the UK, using wigs and disguises to avoid being recognized by security staff. Annette Daniel, 51, has a string of previous convictions for shoplifting and is currently serving a 15-month prison sentence for theft. The Crown has brought an action under the Proceeds of Crime Act to reclaim Daniel’s illegal earnings, as well as a house in the Ruchill area of Glasgow. Two of her accomplices, Roberta Burke, 50, of Mount Florida, Glasgow, described in court as "a professional shoplifter", and the gang's "legman", Thomas Shearer, 34, of Easterhouse, were also jailed for six months. (Source stv.tv)

Albany, Ga., ORC ring operating - Police are investigating  Albany police need your help finding three people of interest in two shoplifting cases that have been linked. Police say that the first case happened Tuesday about 12:30 p.m. at the Southern Peach on North Westover Road while the second case happened around 3:30 p.m. at Honeysuckle Hill on Dawson Road. (Source mysouthwestga.com)

Thieves spend months digging 50ft tunnel under Tesco in Eccles, UK to steal thousand in cash during night raid  Thieves dug a 50ft tunnel under a building to steal thousands of pounds from a cash machine. Police believe the gang spent months digging the 'complex' structure from nearby wasteland to get at the cash at a Tesco store in Eccles, Greater Manchester last Friday, March 14. The elaborate heist has been linked to the so-called 'mole-in-the-wall' gang, who are believed to have carried out three similar plots in the city since 2007. (Source dailymail.co.uk)

ORC ringleader in Sarasota has his 63 year old mother steal TV, deputies say  Six people have been arrested this week and charged with involvement in an organized crime ring dealing in stolen goods from Sarasota to Venice. An ex-con recently released from a Florida prison, Michael Rowles, 44, is accused of masterminding the operation. Detectives say Rowles directed his 63-year-old mother, a Sarasota pawn shop owner and three others in stealing and then selling big-screen televisions, pork chops, and other goods from stores all over Sarasota County. (Source heraldtribune.com)

Man suspected of stealing more than $2,000 in alcohol in Irvine, CA; hit 9 different grocery stores in the last month

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Vendor Spotlight
 

Pizza Chain Leverages Video for Operational Excellence


Hideaway Pizza, a 12-restaurant chain based in Tulsa, Oklahoma, relies on video surveillance for a lot more than just loss prevention.

Deterring and minimizing losses due to theft positively impacts the bottom line, but the true success of a restaurant has a lot more to do with the performance of the kitchen and wait staff, their interaction with customers and the quality of the food.

With that in mind, Hideaway Pizza equips a typical restaurant with up to 25 cameras covering the front of the house, the kitchen, cash drawers, bar area, entrances, exits and parking lot - “pretty well every nook and cranny,” notes Tyson Smith the chain’s IT director.

Using video surveillance as an enabler of operational excellence has contributed to Hideaway Pizza’s success.

March Networks’ 8000 Series hybrid recorders are a perfect fit for the pizza chain given its mix of analog and March Networks MegaPX WDR MiniDome IP cameras.

The March Networks 8532 Hybrid NVRs accommodate a mix of up to 32 IP or analog cameras, feature onboard video storage of up to 12 TB and offer end users the option of hard disk mirroring for redundant storage.

Hideaway Pizza uses March Networks’ Visual Intelligence software suite and the powerful Enterprise Service Manager for remote management and resource optimization.

The system gets a lot of use.

“It’s like instant replay in sports,” said Smith. “If we can help our team members improve how they serve guests, it’s better for everyone.

“We can see the food being prepared and going up to the window and we can see how long it sits there before it gets delivered to the table. If a customer complains that their food was cold, we can tell if the customer is correct.

“We have cameras throughout the front of the house covering all the tables so we can see the servers deliver their orders. We can also investigate customer incidents such as slip and falls.”

Cameras cover back doors and parking lots, the manager’s office and the bar area where they can be used to investigate any incidents involving alcohol.

As for archiving, “we try to shoot for 30 days storage, but most of our sites are getting 60 days, while some go up to 100 days. Newer sites are being equipped with four 3 TB drives for total onboard storage of 12 TB.”

The extra storage is required to accommodate the very large files, but it’s worth it considering the exceptional quality of the IP video, said Smith. “The difference is like day and night.”

“We’ve had great support as we transitioned to March Networks video surveillance technology and have had no real issues. The systems are performing exceptionally well.”

Learn more about March Networks here.

 

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Todd Campbell was promoted Loss Prevention Director for LIDS Sports Group.
Jason Vondielingen was promoted Safety and Security Manager for LIDS Sports Group.
Paul Hanlon was named Manager - Operations for JC Penney.
Rick DesFosses, CFE, PCI was named District Loss Prevention Manager for Shaw's Supermarkets.

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Your Career
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Should You Automate Your Life so that You Can Work Harder?  Everyone is just so busy these days, would you pay someone else to answer your emails for you? You don't have all the time in the world to sift through the hundreds of unread messages, or go through your closet to find an outfit to wear. When should you go on autopilot? (Don't sweat the small stuff)

Why You Need to Be Your Real Self at Work  Does your work image match who you really are outside of the office or company? I'm sure we all do it, show a part of ourselves at work, and leave the other part at home. Stop doing that, and bring your whole self to your business image, and see where it gets you. (Honesty is more effective)

Two Things You Must Do to Achieve Work-Life Balance  In order to have a complete balance of these two components, you must first separate the two right in the beginning, says this design agency founder. With our tablets and smart phones able to alert us of incoming emails or notifications, it's way too easy to get caught up with work while off the clock. (Draw the line)

How to Reduce Stress in 5 Easy Steps 
How can we drop our stress levels, while still maintaining constant productivity, being effective at work, and taking care of ourselves? It's hard to find the time to de-stress when our lives are so busy! Try utilizing these five steps and help keep your stress at a minimum. (Quit multi-tasking)

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Tip of the Day
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Self-reflection is something many avoid or refuse to allow it to creep up and point to exactly what you need to look at. Hidden behind rationalizations, self reflection in actuality can be an eye opening experience. Popping up when you least expect it but most notably late at night when you're staring at the ceiling with no other outside interferences lending you license to deny it. Self-reflection is the one person you should make it a point to face. It just might make a difference tomorrow.

Just a Thought,
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