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Domino's

Building a Worldwide LP Program for 14,000 locations in 90 Countries

Van Carney, National Director of Safety & Loss Prevention, Domino's

With 14,000 locations worldwide, 5,700 domestically, and over 400 corporate locations in the U.S., Van Carney, National Director of Safety and Loss Prevention, has built a successful LP program at Domino’s over the last 21 years that has led his industry and kept hundreds of people safe when making home deliveries. From robbery prevention and internal theft to delivery safety and defensive driving training, learn how Domino’s LP is leading the way. Also, learn what RLPSA can offer food and restaurant retailers.

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Amber Calls Out
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Moving Up
 

Andrew Panfil promoted to Sr. Market Asset Protection Manager for REI
Andrew was previously the Market Asset Protection Manager for the outdoor retailer, and has worked for them for about eighteen years, starting as a Customer Service Specials/Sales Specialist and working his way up into the asset protection department as Sr. Asset Protection Specialist. Andrew has held various other positions including Assistant General Manager/Retail Manager for Anderson Formal Wear, Key Account Apparel Sales Coordinator for Larson and Associates, Credit Specialist for Quad/Graphics and Public Safety Officer for South Milwaukee Police Department. Congratulations Andrew!

APG Cash Drawer Names POS Industry Veteran Nigel Ball as Vice President of Sales
APG Cash Drawer, a global manufacturer of cash management solutions is proud to announce the addition of point-of-sale industry veteran Nigel Ball to the role of Vice President of Sales in North America. In this role, Mr. Ball will lead and oversee all functions of APG’s core product sales activities in North America.

“I am very excited to be joining APG Cash Drawer, a recognized global brand leader in the POS industry,” said Nigel. “SMARTtill® technology is a great example of APG’s ability to differentiate and deliver innovative cash management solutions, reducing cash loss and the cost of handling while improving store productivity. It’s a great time to be part of a revolution in cash management and to join the APG team.” Congratulations Nigel!

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Chief Security Officers Role Increasingly Reporting to CEOs
What’s in a title? As the threat landscape grows more severe, job titles and lines of reporting will continue to change for security professionals. For example, last year’s CIO 100 found that 70% of CISOs report directly to the CIO, while IDC predicted that during 2018, 75% of CSOs and CISOs will report directly to the CEO. darkreading.com

C-suite a cyber attack risk, say security chiefs
More than two-fifths of CISOs, CSOs and CIOs see their C-Suite colleagues as the most information security averse group, a survey has revealed.

This paints a concerning picture at the top of businesses given the current global security landscape, the survey report said.

Added to this, 75% of respondents said managers were the most likely to flout data security rules. By contrast, just 25% thought day-to-day knowledge workers were likely the most infosec averse.

From a departmental perspective, those more likely to handle sensitive information were deemed at greater risk of a data breach. Two in every 10 respondents (23%) cited finance as the most vulnerable department, followed by sales (17%).

The survey also shows that 42% of respondents said they are most concerned about a loss of customer/stakeholder trust.

“Our research found that nearly two thirds of CISOs are losing sleep at night about information security threats, but their direct C-Suite colleagues are the biggest culprits when it comes to bending the rules.”

“Infosec execs need to be far tougher at conveying the real life repercussions of poor information security practices, from the board level downwards,” he said. computerweekly.com

Ninth Circuit further entrenches circuit split over standing in data breach cases
Exposure to Future Use of PI or Fraud Establishes Standing
On March 8, 2018, the Ninth Circuit issued its highly anticipated decision in In re Zappos.com, Inc., finding that allegations of future risk of identity theft from a data breach are sufficient to confer standing. This decision fuels an ongoing circuit split, pitting the D.C., Sixth, Seventh and now Ninth Circuits against the Second, Fourth, and Eighth Circuits over whether the mere exposure of personal information – without actual identity theft or credit/debit card fraud – establishes Article III standing.

Under Krottner, the Zappos court found that the mere exposure of personal identifying information poses a “substantial risk” of harm sufficient to survive a motion to dismiss. The court accepted Plaintiffs’ arguments that the type of information stolen in the Zappos breach, including full credit card numbers, “gave hackers the means to commit fraud or identity theft,” even if the hackers had not done so already. The court further found that the risk of future harm was “fairly traceable” to the breach and “redressable by relief that could be obtained through [ ] litigation.” On this basis, the court found that Plaintiffs had established Article III standing and their case could proceed.

Editor's Note: Earlier the courts were concerned with actual harm and loss. Ruling if there's no proof of harm or loss then the district court dismissed the claims. This can change the entire game for retailers and lengthen the legal process and increase the judgments. dataprotectionreport.com

Artificial empathy: Call center employees are using voice analytics to predict how you feel
The technology can also help identify depression symptoms, and it may soon empower machines to act more human.

MIT spinoff called Cogito is using voice analytics to help customer service reps better understand how customers are feeling. The technology behind Cogito's enterprise product, which can predict a customer's emotional state by analyzing tone and voice patterns, has also been used to identify signs of PTSD and depression in veterans.

About five million Americans work in call centers. Cogito created a product called Cogito Dialog, which analyzes voice signals to determine things like customer engagement and frustration. The software gives call center employees real-time feedback during calls, allowing them to adjust their approach. zdnet.com

Growing Regulation of IoT Security

Hackers Steal Payment Card Data on 880K from Expedia Orbitz

Director of Information Security USIS for Equifax in Alpharetta, GA

How to Listen to the Police Live on Your Smartphone During an Incident

The use of smart phones and social media has changed the way we can monitor an incident. If you live or work in a major metropolitan city, there is a good chance that there is a live feed available of your police department and emergency services. Broadcastify and RadioReference are both good sources for live feeds.

If your company has a Special Operations Command (SOC) or Emergency Operation Center (EOC) you should get the links to the feeds prior to an incident. There are several iPhone and Android apps that have live feeds from Broadcastify preloaded.

e-commerce
Sponsored by The Zellman Group

Signifyd Ecommerce Fraud Index Finds 80% Increase in Account Takeover Fraud
24% Increase in Total Fraud Over Holiday Season
Global data culminated from billions of transactions across thousands of merchants. The data covers an eight-quarter period from Q1 2016 through Q4 2017 and is organized across eight major ecommerce industries including alcohol/tobacco/cannabis, apparel, consumer electronics, cosmetics/perfumes, department stores, furniture/appliances/home improvement, health/leisure/hobbies, and jewelry/watches/precious metals.

According to the report, total fraud losses increased 7 percent from 3.80% in 2016 to 4.09% in 2017. Losses during the holiday season were higher, with fraud increasing 24 percent from 3.07% in Q4 2016 to 3.83% in Q4 2017.

The beauty industry was hit hard, with fraud increasing 102% for online cosmetics and perfume retailers from 2.52% in 2016 to 5.10% in 2017. Online department stores also struggled, with fraud losses increasing 48 percent from 1.47% in 2016 to 2.18% in 2017.

For online department stores, account takeover fraud increased a whopping 285%, from 0.06% in 2016 to 0.23% in 2017, representing more than 10% of total fraud losses. For jewelry and luxury watch merchants, account takeover fraud increased 194%, from 0.42% in 2016 to 1.24% in 2017. businesswire.com

An online sales tax battle is brewing on Capitol Hill
With the U.S. Supreme Court set to hear an online sales tax case next month, there’s a lot of online sales action bubbling up on Capitol Hill. However, it isn’t clear whether any legislation will pass and, if it does, what shape it will take.

One faction of House Republicans is pushing its leadership to add legislation to a must-pass omnibus spending bill that would enable states to collect sales tax from online retailers that do not have a physical presence within their state. The bill, Remote Transactions Parity Act of 2017, would require most retailers that sell online to collect and remit sales tax to states, even if they don’t have a physical presence, or nexus, in a particular state.

Passing the Remote Transactions Parity Act would have dramatic consequences given that state and local governments could have collected up to $13 billion more in 2017 if governments had been allowed to require sales tax payments from online merchants and other remote sellers, according to a report from the Government Accountability Office, Congress’s non-partisan audit and research agency. Other estimates are even higher. All but five states impose sales taxes. digitalcommerce360.com

Salvatore Ferragamo Awarded $60M in Online Counterfeit Battle
The Salvatore Ferragamo Group can add a notch in its designer leather belt as it has scored yet another victory in its fight against counterfeiting.

The New York Southern District Court has awarded the Florence-based luxury company compensation of $60 million, delivering an injunction against 60 unidentified holders of illegal online profiles that were selling counterfeit Ferragamo products. The court transferred to Ferragamo around 150 domain names that were infringing upon the brand’s rights. The amount is identified as exemplary since the defendants are hard to locate and thus the compensation is unlikely to ever be collected, as in most counterfeit cases of this type.

In 2017 these measures allowed Ferragamo to have over 35,000 items and illegal profiles removed from major social networks, as well as the interception, blocking and deletion of nearly 69,000 counterfeit products from online auctions. wwd.com

Digiday Research: Only 20 percent of retailers are advertising on Amazon

ORC News

North Haven Man Pleads Guilty in U.S. Court to Role in Large-Scale $5.9M Fencing Operation
Using Boosters With Opioid Addictions - Facing 15 Yrs in Fed Prison
PAUL WILLIAM MUZYKA, 48, of North Haven, pleaded guilty in U.S. court to charges related to his role in a large-scale fencing operation.

According to court documents and statements made in court, MUZYKA helped operate a licensed secondhand store, Ace Amusements, located at 42 Kimberly Avenue in New Haven. At Ace Amusements, MUZYKA and others knowingly purchased stolen property from “boosters,” who typically were shoplifters with opioid addictions. The boosters stole the goods from retail stores such as Home Depot, Walmart, Target and Kohl’s, and sold the goods at Ace Amusements for approximately one-third of their retail prices. MUZYKA and others then resold the stolen goods at Ace Amusements, and also online at websites such as eBay.

The loss attributed this scheme exceeds $5.9 million.

MUZYKA pleaded guilty to one count of conspiracy to commit the interstate transport of stolen property, an offense that carries a maximum term of imprisonment of five years, and one count of interstate transport of stolen property, an an offense that carries a maximum term of imprisonment of 10 years. A sentencing date is not scheduled. justice.gov

Update: Riverside, CA: Two men sentenced in multiple Retail Store Burglaries in Riverside County
Two convicted felons who committed multiple burglaries in Riverside County — and possibly many other places — were each sentenced Monday to jail terms and probation. Niko Dion Hayes, 28, and Burrell Doumont Roberts, 27, both of Moreno Valley, pleaded guilty earlier this month to all of the charges filed against them. Hayes admitted two counts each of burglary and vandalism, while Roberts admitted three counts each of burglary and vandalism. Superior Court Judge David Gunn certified their plea agreements and sentenced Hayes to a year in jail and three years probation, while Roberts was sentenced to three years behind bars and two years of mandatory supervision. The defendants have unresolved burglary cases pending in Los Angeles, Orange and San Diego counties, as well as in Las Vegas. pe.com

Update: San Francisco, CA: Arrests made after mob steals $48K of handbags
Police have arrested six suspects in connection with a snatch and grab robbery of over $48,000 worth of handbags from a store at San Francisco's Union Square. Three suspects are still wanted for the robbery that happened on February 6 at a high-end fashion store located in the 100 block of Geary Street. Within seconds of entering the store, nine suspects snatched more than 20 handbags and wallets from the display area. An employee attempted to close the door to stop the thieves but was unsuccessful. The assailants fled with over $48,000 worth of merchandise. Utilizing the store's security surveillance system, police were able to arrest two of the wanted suspects. Arrest warrants were obtained, which led to the arrests of four additional suspects. kron4.com

Lincoln County, OK: $250K in stolen property found at ‘Stash House’
The investigation and search warrant continues in Lincoln County after deputies raided a burglary stash house near Prague, where authorities discovered about $250,000 in stolen property — everything from trailers to TVs, guitars, several Purple Hearts and even a coffin. Deputies believe the theft ring and stash house had been operational for about six months. The search for a suspicious vehicle led to the search warrant that was served early Sunday at 100793 S. 3520 Road. Deputies have been on the scene since Sunday and expect to be working this search warrant for several days, Lincoln County Sheriff Charlie Dougherty said Monday. news-star.com

Albuquerque, NM: Police search for pair of thieves targeting Bed Bath, Toys R Us and Target
Albuquerque Police are on the hunt for a pair of retail robbers. Two women stole several thousand dollars worth of merchandise from Bed Bath & Beyond at Cottonwood Mall. They say one of the women distracted the cashier while the other wheeled a cart out full of merchandise. Police say they were seen leaving in a silver four-door sedan with a white out-of-state license plate and a sticker that read "Brian and Jessica" in the back window. The pair also robbed a local Toys R Us and Target. krqe.com

Boardman, OH: Woman leaves purse with stolen IDs at Home Depot
Monday morning, a loss prevention employee at the store said a customer left the purse behind at the store after exchanging merchandise for cash. Police said the purse contained a woman’s license, credit cards and prescription medication. It also contained the licenses, social security cards and an Ohio Electronic Benefit Cards belonging to 7 other people. Police said an investigation showed that the woman made numerous exchanges at other Home Depot stores without a receipt. wkbn.com

Denison, TX: Texas Flooring Retailer Charged with $20,000 Felony Theft
Melenie Barajas, former owner of Apex Flooring in Denison, Texas, was arrested last week on three felony theft charges. Barajas is accused of having scammed customers out of more than $20,000. Barajas’ victims were asked to pay up front for their flooring but were not provided with the products or services promised. floordaily.net

Chicago, IL: More than 50 clothing items valued at $2,622 were stolen from a store in the 3300 block of Touhy Avenue; 1 female charged with retail theft

Cumberland County, PA: Police seeking Weis Market shoplifter who stole $600 of Crab Meat

UK: Carlisle, England: A "professional" shoplifting gang member who helped to steal goods valued at almost $5,500 from Tesco and ASDA Carlisle supermarkets has been jailed

Retail Crime News

Shootings, Assaults & Deaths

Grove City, OH: Man fatally shot in fight with other man inside Walgreens
Police say two men got into a fight inside a Walgreens in Ohio that ended with one man fatally shot. Grove City police say 46-year-old David A. Wells was fighting with another man in the store Friday when the other man produced a gun and allegedly shot Wells. Police say Wells was pronounced dead at a hospital. Police weren't sure how the fight began. But White says the fight ended when the men began rolling around on the floor and Wells was shot around noon. The suspect who had the gun was in custody Friday, but no charges were immediately filed. whio.com

Baxter County, AR: Deputy Kills Suspect Armed with Crossbow Riding 'Stolen' Tractor
The Arkansas State Police is investigating the death of a man who was shot and killed by a Baxter County Sheriff’s Office on Monday, March 19. The deputy involved in the shooting was dispatched to a store around 6:11 pm Monday for a reported theft. After arriving at the store, the deputy was told a tractor that matched the description of one reported stolen earlier in the day was traveling west on Baxter CR 72. The deputy followed the tractor down Baxter CR 72 a short distance and conducted a traffic stop around 6:49 pm to speak with the driver. The deputy reported about 2 minutes later that shots had been fired and the suspect was down. The sheriff’s office says preliminary information in the case indicates that once the deputy stopped the tractor, the man operating the tractor confronted the deputy with a crossbow, and a struggle ensued before the deputy shot the man with his sidearm. katv.com

Brooklyn, NY: UPS Security Guard shoots robbery suspect
The incident happened Monday around 10:30 p.m. at the UPS shipping facility in Canarsie. Police say the 38-year-old suspected robber walked into the parcel facility and told employees he had a gun. According to officials, the suspect simulated having a firearm before a security guard drew his gun and fired at the suspect. The suspect suffered graze wounds to his ankle, police say. Police also confirmed the 49-year-old security guard who fired the shots is a retired NYPD officer who left the force just a few years ago. news12.com

Camden, NJ: Walmart employee charged with Assaulting Customer
An 18-year-old Walmart employee was arrested Sunday afternoon after he allegedly followed a 62-year-old customer outside and assaulted him after an incident at a checkout register. Desmond J. Stevens, was working as a cashier when he allegedly told a 62-year-old customer paying for items that “he gets off work at 3 p.m. and will whip his (expletive) outside,”. The customer reportedly walked outside through a grocery door exit and “(Mr.) Stevens walked up to him and began punching him in the face with a closed fist,” police alleged. “(The customer) had substantial pain as a result of being hit and falling to the ground.” Police said Walmart Loss Prevention personnel pulled the employee away from the customer. The customer was transported to the hospital for a medical evaluation, police said. delawarestatenews.net

Kalihi, HI: 7-Eleven Robbery suspect Fainted after Police Fired their weapon towards him
A 35 year old robbery suspect fainted after Honolulu police fired their weapons toward him at the 7-Eleven on King Street in Kalihi Sunday night. The suspect was not hit. Officers responded to the store around 8:50 p.m. when a female clerk reported seeing the suspect taking merchandise.

"The officers arrived and saw the suspect in the store, with what appeared to be a handgun. He pointed the handgun at the officers, each officer fired one round each. The suspect gave up at that point, actually collapsed," John McCarthy, Honolulu Police Dep. Chief said. The suspect was arrested for robbery and attempted murder. The gun turned out to be an air soft pistol, which can fire pellets or BB's. kitv.com

Update: Temple, TX: Man charged with Capital Murder in O’Reilly Auto Parts employees murder
A Harker Heights man was charged with capital murder Monday in connection with a Temple double homicide last week. Theodore Dwayne Sims, 47, was charged with Wednesday night’s deaths of Robert Joseph Pellerin III, 35, and Cody Glenn Cornell, 25, at O’Reilly Auto Parts in Temple.

He also is charged with aggravated assault with a deadly weapon in connection with an incident earlier Wednesday night at Belton’s NAPA Auto Parts Store. Sims had worked at both stores. Sims’ bond for the capital murder of multiple persons charge remained at $500,000. tdtnews.com

Burien, WA: Deputies investigating a shooting outside AM/PM store, 1 man wounded

Taylorville, IL: C-Store Attempted Robber shoots himself after wounding 3

Bowling Green, KY: Police reopen 1972 Liquor Store cold case murder

"Hornea" Skimming Crew Members Get 21 months & 16 months & deportation
Two Romanian Nationals Sentenced for Racketeering Conspiracy and ATM Skimming
In May 2017, Bonculescu and Margel were indicted in connection with the ATM skimming scheme along with 12 others.  Over a period of 18 months, the Crew installed skimming devices and made unauthorized withdrawals in seven states, including Massachusetts. justice.gov

Boston, MA: Pharmacy Chain Settles Improper Dispensing & Recordkeeping Allegations
The U.S. Attorney’s Office reached a $200,000 civil settlement today with Hamid Mohaghegh, Fitchburg Family Pharmacy, Inc., Gardner Family Pharmacy, Inc., and Worcester Family Pharmacy, Inc., in connection with the improper dispensing of Schedule II controlled substances and flawed recordkeeping by eight retail pharmacy stores that were owned and operated by Mohaghegh in 2016. justice.gov

Clark County, IN: Teen Sentenced to 27 years for Armed Robberies of C-Store, Dollar General, and two Family Dollar stores in Southern Indiana

Former local Hardware store Employee pleads guilty to $48,000 theft, sentenced to class B theft of unauthorized taking and full restitution

Joliet, IL: Restaurant Manager avoids Felony theft conviction; ordered to pay $25,000 in restitution

Hagerstown, MD: Accused McDonald's robber held without bond

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Your Career
 

The Power of Music on Leadership, Productivity and Wellness

3 Remarkably Powerful Leadership and Life Lessons from Jazz
Work and life can throw us some major curveballs, especially if you're a leader. Amidst constant change, chaos and decisions, leaders can better handle whatever comes their way using the same strategies as a jazz musician. Master improv

10 Crazy Effects Music Has on Your Brain
We all know how hard it can be to get into the zone at work, but music might be just the cure you need. Here's how music manipulates the brain to affect your productivity, creativity and even decision-making. Music keeps you alert

3 Ways Listening to Music Actually Makes You More Productive
It's no secret that music can help us feel better, and may even hold hidden health benefits, but it can also help you boost productivity. Here's what music you should listen to in order to get the most benefits and boost productivity. Don't just crank it up

Improve Your Workplace Wellness with 6 Music-Inspired Tips
In order to give your best, you've got to fell your best, and to help you achieve workplace wellness, music could be just the secret. Here's some songs to help you feel right as rain! Beyonce for good posture

Tip of the Day
Sponsored by Vector Security Networks
 

Sometimes when you're moving so fast and dealing with the mistakes of the day, the frustration levels peak and one can tend to forget that sometimes you've just got to stop, listen and take a breath and maybe talk to a friend about it all. If it's a good friend, they'll bring you back into focus and make sure you don't react too aggressively and make the mistakes even worst. There aren't many friends like that nor ones that you can absolutely trust. But if you've got a couple, make sure you thank them as well for taking the time.

Just a Thought,
Gus

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