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The D&D Daily Mobile Edition

March 24, 2014

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Spotlight on Leadership
 

Protection 1 CEO Timothy J. Whall on 'Mad Money'


Protection 1 Chief Executive Officer Timothy J. Whall was interviewed by Jim Cramer on CNBC’s Mad Money on Thursday, March 13, 2014. Cramer and Whall discussed the security industry, the differences between residential and commercial security, and the importance of customer satisfaction. For the full clip, please click here.

About Protection 1
Protection 1, the largest full service business and home security company in the U.S., provides installation, maintenance, and monitoring of single-family home security systems, business security systems and multifamily security systems. The company’s relentless focus on customer service has resulted in the removal of their automated phone attendant, the introduction of the Tech Tracker service and the ability to provide same-day service in most cases. In 2012, the company was recognized by leading industry publication SDM as Dealer of the Year for the unique ways the company approached its business, the industry and the surrounding community that year. Protection 1 is also the nation's largest provider of wholesale monitoring services, through its CMS division, and the leading provider of multifamily security systems installation, maintenance and monitoring through its Network Multifamily division. Protection 1, which serves more than 1 million customers and employs over 2,500 people in more than 70 locations across the country, has a 95.6% customer satisfaction rating and an A+ Better Business Bureau Rating. For more information about Protection 1, visit www.Protection1.com.

 

News Brief
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Tom Cavalancia was promoted to Associate Vice President, Loss Prevention for Lbrands. Tom has been part of the loss prevention team at Lbrands since 2005 where he started as Manager, Loss Prevention Analytics. Since then, he has held a variety of increasingly responsible loss prevention leadership positions including Director of Loss Prevention Analysis & Systems and Director of Analysis, Investigations and Logistics. In his new role as Associate Vice President, Loss Prevention he will be responsible for four key areas: Investigations, Supply Chain, Technology & Systems, and Analytics. Prior to Lbrands, Tom held loss prevention positions at CVS Pharmacy and Eckerd Drugs. Congratulations Tom!
Joshua Phillips was promoted to Director, Loss Prevention - West Zone for Lbrands.  Joshua was previously the Area Loss Prevention Manager and has been on the Lbrands team since 2009. He was also their Regional Loss Prevention Manager. He has also held other managerial loss prevention positions for other retailers such as District Manager, Loss Prevention for Liz Claiborne, and he worked in Loss Prevention for L.S. Ayres. Congratulations Joshua!

Man Who Exposed Target Security Breach Is Focus of Sony Movie Deal  Sony has picked up the rights to the New York Times article "Reporting From the Web’s Underbelly," which focused on cyber security blogger Brian Krebs. Krebs, with his site KrebsonSecurity.com, was the first person to expose the credit card breach at Target that shook the retail world in December. Richard Wenk, the screenwriter who wrote Sony's high-testing big-screen version of The Equalizer, is on board to write what is being envisioned as a cyber-thriller inspired by the article and set in the high-stakes international criminal world of cyber-crime. (Source hollywoodreporter.com)

It's not 'if' we are going to be breached, but 'when' we are going to be breached  Businesses are threat from a number of sources - from criminal gangs, to hacktivist and insider threats, as evidenced recently by the theft of payroll data for thousands of employees at Morrisons in the UK last week. "We saw with the Target breach it was the human factor that slipped there, so we have to be able to bring in more automation." Big data analytics tools will be crucial to enterprise security as criminals deploy faster and more sophisticated methods to steal valuable data. However, the adoption of big data analytics within businesses for security - and the maturity of offerings from vendors - remains at an early stage. (Source cio.com)

California DMV has suffered a breach of their online payments system  According to banks in California and elsewhere that received alerts this week about compromised cards that all had been previously used online at the California DMV. The alert, sent privately by MasterCard to financial institutions this week, did not name the breached entity but said the organization in question experienced a “card-not-present” breach — industry speak for transactions conducted online. The alert further stated that the date range of the potentially compromised transactions extended from Aug. 2, 2013 to Jan. 31, 2014, and that the data stolen included the card number, expiration date, and three-digit security code printed on the back of cards. Update, 6:44 p.m. ET: The CA DMV just issued the following statement, which placed blame for the incident on the organization’s external card processing firm: "The Department of Motor Vehicles has been alerted by law enforcement authorities to a potential security issue within its credit card processing services.” The CA DMV did not say who their card processor is, but this document from the California Department of General Services seems to suggest that the processor is Elavon, a company based in Atlanta, Ga. (Source krebsonsecurity.com)

Prato Factory Fire where 7 Chinese laborers died - Police arrest 5 connected to warehouse ownership & management

Giant Eagle grocery chain to close Toledo's 2 store market

A look at the new Walmart To Go convenience store  The concept offers a familiar blend of convenience store products, prepared foods and gasoline and is not to be confused with Walmart’s other small format concept known as Walmart Express. (Source retailingtoday.com)


The era of the Great Retail Demassification
The great Internet disruptor enters. And its full blown effect was like pouring gasoline onto an already-out-of-control fire. Try to compute how many square feet of retail space some five billion e-commerce retail sites have added to the congestion. Then add to this the unprecedented Great (no recovery) Recession, and we are now on the edge of witnessing a massive elimination, downsizing, or repurposing of brick-and-mortar stores, and the malls and shopping centers that house them. Finally, finally, and finally, maybe this industry will get rid of a lot of excess and bring some sane equilibrium back to supply and demand. (Source forbes.com)

Quarterly Same Store Sales Results

Hastings Entertainment Q4 up 1.2% with down 3.7%

Last week's most popular news article --

African American Dillard's customer wins $600,000 for racial profiling - bad stop law-suit at Perimeter Mall, Atlanta, Ga.  Damien Solomon, 36, sued the department store after being falsely accused of shoplifting a pair of Levi’s jeans, and subsequently arrested in the case, according to court documents. Solomon told the Atlanta Journal-Constitution he’s still trying to clear his name from the criminal charges. He said he pursued the lawsuit because companies like Dillard’s shouldn’t be able to bully people. Solomon, who is black, said when he left Dillard’s his hands were empty, and video surveillance makes it clear that he did not take anything. "I didn’t have a bag, I didn’t have a coat and I didn’t have on a sweatshirt or anything,” he said. “I couldn’t have hidden anything. So why’d they pick me? Why did they do this to me?” Solomon’s lawyer, James Hugh Potts II, said the store fabricated a story and kept spinning the same lie for five years. The verdict included $250,000 in general damages and $350,000 in punitive damages. (Source vahi.patch.com)
 

Vector Security Still Accepting Applications for 2014 LPF Scholarships
Only 1 Week Left!

Vector Security is accepting applications for its 2014 Loss Prevention Foundation scholarship program now through March 31, 2014.

Applications can be downloaded via the Vector Security website at www.vectorsecurity.com/lpfscholarship.

The scholarships provide financial support to loss prevention professionals – or those who have an
interest in loss prevention – seeking to obtain LPQ and LPC certifications. Don't miss out on this great opportunity!

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e-commerce
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Cybercriminals increase pressure on omnichannel retail chains, a Wal-Mart exec says  The retailer that wants to be all things to all shoppers is trying hard not to extend the welcome mat to cybercrimals, Fred Helm, director of global e-commerce investigations for Wal-Mart Stores Inc., said this week. Retail chains like Wal-Mart that operate both physical and online stores have “created a perfect fraud culture” by letting shoppers return merchandise to any bricks-and-mortar store, often without a receipt, Helm said during a presentation at the Merchant Risk Council’s 2014 E-Commerce Payments and Risk Conference. At the same time, he added, criminals are increasing their use of counterfeit payment cards to purchase gift cards in stores as well as online, then using them to fund other transactions. “We’re in an unbelievably risky time,” Helm said. To mitigate the losses, Helm directs a team of five data analysts and three investigators who watch for unusual activity and cooperate with law enforcement officials to identify and catch thieves. Dealing with cybercriminals is getting more challenging as criminals assemble “botnets”—large numbers of computers they control via inserting malicious software. They use those computers to automatically place fraudulent online orders much faster than in the recent past, Helm said. But though Helm’s team will work with law enforcement to help track and apprehend criminals, he said his team is focusing more on analyzing the data in fraudulent transactions rather than on locking up the bad guys. “We want good analytics to make data decisions” and help Wal-Mart’s risk manager set the most effective rules for accepting and rejecting transactions online and in stores, he said. (Source internetretailer.com)

Bitcoin software gets security fixes, new features  The software driving Bitcoin's network was upgraded Wednesday, with security fixes addressing a problem that defunct bitcoin exchange Mt. Gox blamed for losing nearly half a billion dollars worth of bitcoins. The open-source software, known as Bitcoin-QT, has also been rebranded as "Bitcoin Core" to highlight that it runs the core infrastructure of the virtual currency's transaction and verification network. The latest version of bitcoin's software, 0.9.0, contains more than a half dozen fixes for transaction malleability, according to the release notes for the software. Bitcoin Core also contains a new feature for payment requests. Previously, merchants couldn't attach a note describing an invoice, and people also could not supply a refund address to a merchant. Now, the latest version automatically supplies a refund address (Source infoworld.com)

Mobile 2 Go: How Convenience Stores Can Drive Mobile Payment  Consumers who reported not having made a mobile payment said they had security and privacy concerns or believed there were more convenient payment methods. They would, however, reconsider, if enticed. The study found that merchants should motivate consumers through value-added tools to encourage adoption, as well as attract more valuable customers. The same study also found that 60% of consumers who already make mobile payments said they would probably do so more often if they received instant coupons. Going further, some 36% said they would hand over personal information in exchange for such rewards and 46% of users indicated they would increase payments, if offered short-term, location-based coupons. (Source cspnet.com)
 

EHS & Safety
 
Giving Safety a Brand Identity
A product's brand labels it and gives it an identity and characteristics. When consumers think of a product or see its name or logo, the branding creates the image and impression. More and more, forward-thinking organizations are branding their safety initiatives. The process of branding your safety efforts or programs within the overall safety strategy can produce some desirable and profitable results. Safety branding can be used to improve safety performance, enrich the safety culture, boost employee engagement or simply make participation in safety activities more rewarding and satisfying. If you want to see whether or not branding safety could help your organization, think about these questions! (Source ehstoday.com)

NRF Opposes Plan to Disclose Workplace Safety Data  NRF told the Occupational Safety and Health Administration this week that a proposal to make workplace safety records public could harm companies’ reputations if incidents are taken out of context. “NRF is concerned that the proposed regulation will require disclosure of what OSHA has already correctly concluded is confidential and privileged commercial information,” NRF said. “Publication ... will trigger numerous negative consequences.” NRF said many workplace incidents are “well outside” a company’s control, and that OSHA has never before attempted to “blame” employers for accidents. Under the proposal, however, the public would “make an assessment of the workplaces which pose the greatest risk or danger without any context for the injuries that are publicized. Undoubtedly, employers will be held responsible or blamed for these incidents.” (Source nrf.com)
 

Retail Crime News
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Man sentenced 27 yrs. for attack on loss prevention officer at midtown Sacramento Safeway  A man convicted in the stabbing of a loss prevention officer at a midtown Sacramento Safeway store has been sentenced to 27 years in state prison. On Oct. 15, 2013, Moralez entered the Safeway at 1814 19th St., selected food items and left the store without paying for the merchandise, according to a District Attorney’s Office news release. Two loss prevention officers followed Moralez out of the store and attempted to detain him for shoplifting. Moralez pulled out a knife and sliced one officer’s forearm. The officer suffered a 5-inch slash to his forearm, and damage to tendons and muscle, requiring surgery. Moralez has a criminal history dating back nearly 30 years, according to the DA’s office. His prior felony convictions include robbery, grand theft, multiple charges of buying or receiving stolen property, vehicle theft and drug possession. (Source sacbee.com)

Robber shot multiple times trying to rob Garda armored truck outside Albertson's grocery store Saturday afternoon in Eugene's Santa Clara Square  Passers-by helped subdue a man Saturday afternoon after he allegedly tried to rob an armored truck and was shot multiple times by one of the truck’s guards in front of the Albertsons supermarket in Eugene’s Santa Clara Square. (Source registerguard.com)

Third one in a week - Another jewelry store gets hit for $1M - in Paris's Rue Saint-Honor'e 10 a.m. Saturday morning -an hour before opening  Two armed robbers held up staff at the Paris concept store Colette an hour before opening on Saturday, making off with a stash of luxury watches. "It is reasonable to suppose that they had quite precise information about the organization of the store at opening time," she said. It is the third time in a week that jewel thieves have struck in the Golden Triangle of the French capital. On Monday, burglars attacked a DoDo store on Rue Saint-Honoré and a week ago, two men held up the nearby De Grisogono store. (Source wwd.com)

Serial Shoplifter escape leads to police shooting outside Wal-Mart in Phoenix  Serial shoplifter flees store with police punching shoplifter's drivers window with arm inside car while he started to back up - officer frees his arm but was then in front of the vehicle and the man put the car in drive and raced the engine. Believing he was going to be hit by the car, the officer fired one shot. "We don't know if that individual has been hit but the vehicle was able to get away," Phoenix police spokesman Sgt. Tommy Thompson said. "Fortunately, the injuries to our officer are very minor at this time. It was just injuries from his hand or fist going in through the window." (Source azfamily.com)

Feds charge male employee in credit cards theft from Pitney-Bowes mail distribution center in Muhlenberg Township  Stealing hundreds of credit cards and selling them for $100 each John Smith, 45, of Belcamp, Md., took Bank of America cards between January 2011 and January 2013 while employed at Pitney Bowes center in Pottsville Pike. Pa. (Source readingeagle.com)

Claremont, CA Police chase crash leaves Target burglary suspect dead  One person was killed in a four-car crash at the end of a police chase on the westbound 10 Freeway in Claremont on Sunday. Police said the chase started around 5:30 p.m. in Montclair after they got a call about a burglary at a Target store in the 9000 block of Central Avenue. When officers arrived, a male suspect carrying two large TVs ran out of the store through a fire exit. He hopped into a four-door Honda Accord, driven by 28-year-old Gabrielle Wines. Officers tried to stop the vehicle, but the suspects gave chase and entered the westbound 10 Freeway. The chase ended in a crash with three other cars as the suspects exited at Indian Hill Boulevard. The male suspect died after he was ejected and ended up under a white truck that landed on its side, authorities said. (Source abclocal.go.com)

Terrifying moments for shoppers at Dulles Town Center in Potomac, MD  Terrifying moments for many people inside the Dulles Town Center Saturday afternoon. The entire mall was on lockdown after Loudoun County Sheriff's Deputies say they received a report of a shooting around 1:45. Stores were shut down, employees and customers ushered into back rooms to hide. Rumors were flying, as Loudoun County Sheriff's deputies tried to figure out exactly what happened. "It was actually a threat, it sounded like it initiated between two patrons in the mall," Ruffing says. "Apparently there was a person with a gun," In the end, deputies found nothing; no shooter, no victims and no gun. The initial call came from a person who overheard two women talking about a possible shooting, saying they had to leave. (Source wusa9.com)

Police probe attempted Mississauga, CN jewelry store robbery  A group of male suspects attempted to rob a jewelry store in Mississauga Sunday afternoon, police say. The incident unfolded just after 3 p.m. at a store at the Dixie Outlet Mall. Peel Regional Police said the suspects walked up to the store and smashed its glass counters — though they did not end up getting what they were looking for. "They attempted to steal jewelry, however, they were thwarted by one of the store employees who confronted the males." (Source cbc.ca)

Target robbers arrested while trying to rob another Target in Michigan  Two suspects have been arrested for breaking into Target stores. A 17-year old Ypsilanti resident and 18-year old Pittsfield Township resident originally broke into the Target store located at 3749 Carpenter Road in Pittsfield Township early Saturday morning. Before police arrived at the store, the suspects and two others fled the scene and went to another Target in Canton. They broke into that store, and fled in a vehicle when Canton police arrived. They drove into Ypsilanti, where the chase ended and two of the four occupants of the vehicle were arrested by Ypsilanti officers. The suspects are believed to have broken into another Target store in Pittsfield Township Saturday. (Source clickondetroit.com)

Baton Rouge, LA Police search for suspect in AutoZone store armed robbery  Police are trying to find the man who robbed an auto parts store at gunpoint Sunday evening. The Baton Rouge Police Department reported it happened at the Auto Zone in the 10000 block of Florida Boulevard just before 8 p.m. Detectives said the suspect walked into the store with a handgun demanded money from the safe and registers. They added the two employees in the store gave the suspect an undisclosed amount of cash and he ran away. No injuries were reported. (Source wafb.com)

Arson fire damages a Family Dollar store in southeast Fort Worth, TX  A Family Dollar store in southeast Fort Worth is cleaning up after a fire early Sunday morning. Investigators said someone set a trash container on fire at the store shortly before 6 a.m. The flames then spread to a second bin, that, in turn, caught the side of the store on fire. (Source wfaa.com)

$150,000 Worth Of Rolex Watches Stolen In Lexington Jewelry Store Robbery

Atlanta Police Chief's son arrested for shoplifting at Walmart store in Douglasville, Ga.

Tulsa QuikTrip employee steals $10,000 from cash register over 3 months & covers it by fake returns of 1,506 cases of water

Humble, TX man arrested for stealing 5 tractors valued at over $67,000

Walmart employee in Decatur, AL arrested for $500 theft from the register

New Jersey trio's alleged robbery binge driven by heroin; tied to 14 robbery/ burglaries in Camden and Burlington Counties

Paso Robles, CA recover $15,000 in ring settings, looking for the owner

Robberies and Burglaries

 

ORC News
 
ORC female thief of designer purses in five cities busted in Rochester, N.Y.  The Rochester woman charged in a Milford designer purse theft and under investigation for several others in Oakland County has been identified as a suspect in a Washtenaw County case dating back almost two years. Laura Anne Pochmara, 37, who is charged with receiving and concealing stolen property over $1,000 and organized retail crime — as well as first-degree retail fraud — tied to a recent theft of around $2,200 in Vera Bradley purses from the Nana’s Niche and Corner store in Milford, could soon face charges as detectives have tied her to a 2012 shoplifting case at a Saline boutique called Pineapple House. More than $400 worth of items including five umbrellas, four handbags and a cosmetic case were stolen from Pineapple House, according to the police report. All stolen items were under the Vera Bradley brand. Milford investigators are working with police in South Lyon, Davison, Dexter, Saline and as far west as Kalamazoo on other incidents involving thefts of designer handbags, wallets and purses in those locations. Organized retail fraud, a five-year felony, has to do with operating a business with the purpose of stealing items and reselling them. Police reports indicated that Pochmara kept a journal with notes on the merchandise she had. She may have sold the stolen items on Craigslist.com and eBay, would return some to retail locations for cash or store credit and would even sell them at discounted prices to acquaintances. In South Lyon, a similar incident was reported Jan. 31 at the Grand Trunke Home shop. Nine hipster purses and four wallets were stolen from the boutique on Pontiac Trail. Police are also investigating a Hallmark in Davison that was hit around the time of the previous thefts. (Source heritage.com)

Shipping container stolen from Safeway in Honolulu  Honolulu police are looking for the person who stole a Matson shipping container from the Safeway store on Beretania Street. It happened on Sunday, March 16. Surveillance video caught the thief in action. At 4:06 a.m. the thief drove to the back of the Safeway Beretania parking lot, where the loading docks are located. After a couple of minutes, he backed up his tractor, hooked it up to the chassis, and then drove off with the container at 4:11 a.m. KHON2 asked Hawaii Transportation Association’s Managing Director Gareth Sakakida: “How common is something like this here in Hawaii?” Sakakida replied: “Not common in Hawaii at all. But on the mainland, stealing trailers, hijacking whole tractor trailer combination, it does happen and quite a lot.” (Source khon2.com)

Denton, TX Police investigate a Family stealing a designer purse at the Golden Triangle Mall  A loss-prevention video showed a theft by a family from a store at a mall on Friday. Denton police officers picked up the video Saturday from the store at 2201 S. Interstate 35E. The loss-prevention employee said he had video of the family that showed the theft of a designer purse. The theft had gone undetected at the time, but the loss-prevention employee was able to view the theft on the video system later and made a copy of the video for police and provided still photos. (Source dentonrc.com)

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Tom Cavalancia was promoted to Associate Vice President, Loss Prevention for Lbrands.
Joshua Phillips was promoted to Director, Loss Prevention - West Zone for Lbrands.
LeeRoy Hegwood was promoted to Manager of Loss Prevention for Outerwall.
Chris Scheutzow, LPC was promoted Area Loss Prevention Manager for Bed Bath & Beyond Knoxfille, TN/Atlanta, GA Markets.
John Carchi was named Asset Protection District Manager for Rite Aid.
Michael Patterson was promoted to Outpost Asset Protection Manager for Cabela's.
Wolf Ahonen was named Regional Security Manager - West for Levi Strauss & Company.

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4 Behaviors You Never Want to See in a Leader  Certainly, there are so many things that leaders or managers should do; they should be encouraging, yet assertive, enforce positive behavior, yet be diligent. The list could go on and on, so maybe it's easier if we narrow that list down to what leaders SHOULDN'T do! These behaviors won't get you anywhere as a leader! (Are you authentic?)

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The retail environment changes every day and staying in tune with the ebb and flow of it is critical, especially if you want to reach the top of your field. There's much to say about job security and staying with one company most of your career. But if you truly want to reach the top, you've got to be willing to sacrifice, move, and take a risk. And as you can see from the list above retail is a volatile space, but if you keep your eyes open, listen to what's going on around you, take advantage of certain situations, and time it right you'll be able to navigate your way.

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