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The D&D Daily Mobile Edition

March 25, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Cybercriminal shop selling Sally Beauty stolen cards suggests thieves obtained cards at nearly all 2,600 Sally Beauty stores  Sally Beauty has declined to speculate on how many stores or total cards may have been exposed by the breach, saying in a statement last week that so far its analysis indicates fewer than 25,000 cards were compromised. But that number seems very conservative when viewed through the prism of data from the cybercriminal shop primarily responsible for selling cards stolen from Sally Beauty customers. Indeed, it suggests that the perpetrators managed to hoover up cards used at nearly all Sally Beauty stores. There was a 99.99 percent overlap in the ZIP codes from the cards posted on this site for sale with Sally Beauty stores. That strongly suggests that virtually all Sally Beauty stores were compromised by this breach. (Source krebsonsecurity.com)

Luxottica Group to design, manufacture and distribute frames for Google Glass

WZ Blog: The Seven Deadly Sins of Interviewing  Wanting the admission so much that one is unable to recognize behavioral clues as to other areas of theft the subject might be involved with. When the focus is just on the admission, it is common for an interviewer to get admissions only on the evidence they had when they walked in. Don't let these seven sins slip into your interrogation techniques! (Source w-z.com)

U.S. Retail Sales Edge Down in First 3 Weeks of March From February  National chain-store sales eased 0.4% in the first three weeks of March from the comparable period in February, according to Redbook Research's latest indicator, released Tuesday. The index's decrease compared with a target for a decline of 0.3%. For the third week of March, sales rose 3.1% from a year earlier. (Source wsj.com)

Point/Counterpoint: Who Should The CSO Report To?  In the wake of the Target breach, there’s been no end to the finger-pointing regarding what went wrong. Even the reporting structure – especially with the announcement that the retailer was hiring a CSO from outside the company – has come under fire. (Source forbes.com)

ISC West the First to See the World’s First 4K Video Surveillance Mini Dome Camera  There’s been much debate globally on the adoption of 4K resolution as a standard in the commercial market and bringing it into your home. In the surveillance industry this is a non-issue and Sentry360 predicts by 2016 4K will be the new resolution standard within the video surveillance market. (Source businesswire.com)

RFID market exceeds $9B in 2014; Retail drives strong growth  The total market for RFID goods and services will climb to $9.2 billion this year and will approach $20 billion by 2018, according to new data produced by market research firm IDTechEx. Those figures include all frequency tags, readers, software and services. In a webcast this week, IDTechEx CEO Raghu Das outlined the top four segments driving growth — retail apparel item level tagging, asset tracking/inventory, transit ticketing and animal tracking. Retailers deploying RFID generally see sales gains between 4-20 percent without increasing stock levels. Despite major rollouts by Macy’s, Kohl’s and Marks & Spencer, (which will use 400 million tags alone this year) item level apparel tagging has barely scratched the surface. Retailers will consume about three billion tags in 2014. The total apparel market represents about 40 billion clothing and accessory items annually. By 2024, IDTechEx says that the retail market will be worth $8 billion, representing 27 percent of the total market. By comparison, retailers spent about $400 million on RFID technology last year. (Source rfid24-7.com)

Target CFO to face more questions tomorrow from Congress  Target Corp.’s chief financial officer will return to Capitol Hill on Wednesday to face questions from Congress about one of the largest computer data breaches in U.S. history. On Wednesday, CFO John Mulligan will testify before the Senate Commerce Committee about how the retail giant plans to keep consumer credit and debit card information safe in the future. Federal Trade Commission Chairwoman Edith Ramirez and Ellen Richey, Visa Inc.’s chief enterprise risk officer, are also scheduled to testify. For Mulligan, it’s a return engagement in D.C. Last month., Since the last time Mullin appeared before Congress, Target’s chief information officer has resigned and the company has come under scrutiny for allegedly missing internal warnings about malware lurking on its computer network that allowed cyber thieves to swipe credit and debit card information. (Source startribune.com)

Amazon customers benefit from legal settlement  Amazon customers who bought e-books from the retailer between April 1, 2010 and May 21, 2012 will receive credits to their account as part of a deal between U.S. book publishers and a group of state attorney generals. (Source mashable.com)

Radio Shack suffers a 20% decline with its online business  While e-commerce has exploded in the past decade, the Fort Worth-based consumer electronics chain’s online sales have declined more than 20 percent. A weak online business is just one of the problems the current management team inherited from years of missteps. As it seeks out younger shoppers, RadioShack might be in better shape today if it had a more developed digital strategy. Consumer electronics is one of the biggest and oldest e-commerce product categories along with office supplies and books. (Source dallasnews.com)

Quarterly Same Store Sales Results

Walgreen Q2 up 4.3% with revenue up 5.1%
J Crew Q4 up 3% with revenue up 6.7%
Cache Q4 down 5.9% with net sales down 9%

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"North America's
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Jackie Andersen and Hedgie Bartol of Axis Communications discuss how the conversion from analog to digital video is progressing in North America. As the market leader in network video, Axis has been a driving force behind this shift, paving the way for a more secure, smarter and safer world. Jackie and Hedgie tell us where the technology is going from a surveillance standpoint and how retailers can make the migration. Watch the interview here.

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e-commerce
Sponsored by The Zellman Group

Retailers likely to opt for credit cards without expirations - what does this mean for online shopping?  Take credit cards from Macy’s Inc. The Cincinnati-based department store chain recently eliminated expiration dates when it reissued all of its private label cards in the color red to match its marketing theme. Spokesman Jim Sluzewski said the retailer had been using expiration dates as a trigger for an account review to determine if a customer’s spending level had changed, requiring a different color card to reflect the correct tier of Macy’s loyalty rewards program. Now that all of Macy’s cards are the same color, expiration dates “don’t serve any purpose,” he said. Industry experts cite two main benefits of expiration dates. First, they help with fraud protection by providing another layer of authentication, especially for phone or online purchases. The other main reason they're used is that over time, magnetic stripes and raised account numbers on the cards tend to wear out. Replacing the cards on a scheduled basis helps ensure they’re working properly. (Source toledoblade.com)

When it comes to cybercrime, retailers are two steps behind the hackers  The massive cyberattack on Target last year unleashed efforts to protect consumers from crooks swiping credit card data from in-store transactions. But as retailers and regulators scramble to develop a solution, hackers have already moved on. When big companies start paying attention, however, so do fraudsters. Mobile malware started in the early 2000s as a way to scam users by tricking them into dialing pay-per-call numbers or responding to messages that tacked on service charges to their bills. But now, the mobile channel can turn over real money, and a time when security measures are still in early stages of development. A text message from a friend telling you about a new app or a cool Web site may seem genuine but turns out to take you somewhere you don’t want to be. And then there are apps. On phones, attacks happen because customers actively download a program that looks legitimate but has hidden features that tap into phones to collect information. One solution, security experts say, is to quickly educate shoppers about mobile security risks and to build in strong mobile security protocols in store apps and other mobile commerce platforms, such as biometric solutions. (Source washingtonpost.com)

ECB says virtual currencies can't be ignored

U.S. notified 3,000 companies in 2013 about cyberattacks
 

2014 Cyber Fraud Summit - April 10-11, 2014
Hosted by: Cyber Fraud Industry Group (CFIG)

Cost: $75
One Day: $50

Atlanta Marriott Century Center Emory Area
Seating is limited - If you have not yet secured your seat, Register Now!

Registration includes morning and afternoon breaks and daily box lunch.
Hotel Rate: $119.00 Per night, plus applicable taxes.
Cut-off Date: Tomorrow, March 26, 2014
Hotel Reservations Link: Click Here
Call in Reservations: Ask for IAFCI Discounted Rate 1-800-228-9290
Self Parking

View the agenda here.

 

Press Releases
 

Restaurant Loss Prevention & Security Association to Present Executive Development Program


March 25 – The Restaurant Loss Prevention & Security Association (RLPSA) has announced they will present an Executive Development program as one if its General Session assignments during the 35th RLPSA 2014 Annual Conference, August 3-6, in Orlando. RLSPA is the leading trade association for loss prevention, security, safety and risk management professionals in the QSR and casual dining restaurant industry.

The executive development and learning program gives registered attendees an opportunity to talk to executives from various industries whose companies have successfully integrated Operations and Loss Prevention as true collaborative business partnerships, as well as learn what makes an effective leader and what executives look for in future leaders.

“Whether you are an organization looking to enhance your team’s professional skills or an individual striving to gain a competitive edge, the executive development and corporate learning program will provide immense, long-lasting value,” said Jim Forlenza, Executive Director, RLPSA.

Presenters include Sandra Tillett, Senior Vice President, Stores, Operations and Loss Prevention, Lane Bryant; Jesus Alvarez, Head of Loss Prevention, Forever21; and Arlene Estrada-Petokas, Director of Human Resources, CKE Restaurants.

“An outstanding array of presenters will allow attendees to tap into the power of leading restaurants and retailers with a diverse portfolio of cutting-edge experience,” added Anne Sullivan, CKE Restaurants and RLPSA 2014 Planning Committee Chair. “It’s a rare opportunity to learn from influential leaders across such a large range of business sectors - leadership, HR, strategy, entrepreneurship, legal, decision-making, loss prevention, operations and supply chain management.”

The program concludes an outstanding lineup of general session programs. “It’s an outstanding opportunity for LP professionals to learn how to apply new-found knowledge to the real world through practical, hands-on activities and projects,” said Sullivan.

The RLPSA Annual Conference features executive keynotes, educational sessions and workshops, roundtables, exhibits, scheduled practitioner/vendor meetings, and a host of entertaining networking functions. The education program will highlight speakers from the restaurant and loss prevention and security industry, presenting real-world topics and best practices, offering a host of solutions and insights for everyday situations. RLPSA will be announcing other major industry speakers over the next several weeks.

For up to date speaker and conference information, or other event info, please visit, www.RLPSA.com. For more information about RLPSA or the annual conference, please contact Jim Forlenza, Executive Director, jim.forlenza@rlpsa.com, or at 240-252-5542.

 

Retail Crime News
Sponsored by Sony

Phoenix Security Guard killed when he discovered a store burglary in progress  Police have detained two people in connection with a shooting that left a security guard dead in south Phoenix. The killing happened at a shopping center near 35th Avenue and Southern. Phoenix police say at about 4:30 a.m. Monday, Christopher L. Cipolla, a security guard at the strip mall, came across two men trying to break into a store. He chased them off and followed them. Police believe the men shot the guard, who crashed near a wall at the edge of the strip mall. (Source myfoxphoenix.com)

Chance encounter with victim's husband leads to Family Dollar robbery suspect's arrest  A robbery suspect was arrested in Albuquerque, and how that happened is absolutely crazy. Police say the robber held up a clerk at the Family Dollar store on Sunday. Tony Tenorio showed up a short time later to take his wife, the clerk who was robed, to lunch. She was talking to police and had just enough time to show her husband surveillance video of the suspect. With their lunch plans ruined, Tony decided to leave and got on a city bus. That's when the story gets good. "I looked behind me and he was about four seats behind me, I said that's the guy," Tenorio said. Yes, in a city of more than a half-million people, the man accused of holding up Tenorio's wife is sitting on the same city bus with him. (Source kob.com)

Fairmont, MN Police & Secret Service Investigating Credit Card Fraud  The Fairmont Police Department has received reports involving over 200 different credit & debit cards that have been used to make fraudulent purchases since early last week. The fraudulent charges have been made on line and at stores in at least thirteen states. The investigation has identified a common point of purchase as El Agave. The cardholders had all made purchases dating as far back as November 2013. Police suspect a hack into their sales system allowed an outside entity to install malware to track, capture, and transmit credit information legitimately collected by the business. There has been no evidence showing any employee at El Agave took any part. El Agave was unaware of the hack and has cooperated fully with the investigation. (Source keyc.com)

Man accused in two armed robberies at the same Pompano Beach phone store  Broward Sheriff's detectives have arrested a Pompano Beach man suspected of robbing the same cell phone store twice. Anthony Lamar Smith, 35, was picked up March 17 and charged with two counts of armed robbery. Smith has 17 arrests over 15 years for offenses. (Source sun-sentinel.com)

Arrests made in Cedar City, Utah Walmart thefts  Two Cedar City men were arrested on burglary charges after a reported theft at Walmart Saturday afternoon, officials said Monday afternoon. During the investigation, deputies learned that Miera and Johnson were on felony probation. Items recovered were 10 airsoft guns, several CO2 cartridges, an Exacto Knife kit and ammunition for the airsoft guns – all items believed to be taken from Walmart over the past three weeks. (Source fox13now.com)

Dollar General employee charged with felony theft in Lincoln, Co., NC  The loss prevention officer told deputies that Marcia Nealey had been taking money from the store’s deposits for personal use. The incidents had been happening since about Thanksgiving and involved a total of $9,574.86. (Source charlotteobserver.com)

Random bag check by Customs officers at Kennedy International Airport finds $120,000+ in counterfeit $100's on Lima, Peru passenger

Sprinkler system puts out clothing rack fire in Albemarle County, Va. Kohl's store - police investigating - 30 evacuated

Shipment of $12k of fake designer purses seized at Border in El Paso, TX

Gulf Shores, Ala., Walmart reopens after nearly four-hour investigation of bomb threat Monday night

Charges in $21,000 diamond ring theft last fall in Michigan City

Lincoln Couple Arrested For Allegedly Passing 19 Bogus Checks At Nebraska Furniture Mart 

Collins, OH man accused of employee theft at Meijer

Lancaster, PA man charged with theft at Kohl’s, threatens Loss Prevention Agent 

Laurel County, KY Deputies Arrest Pair In a $1700 Walmart Credit Card Fraud Case

Robberies and Burglaries

 

ORC News
 
8 arrested in theft gang that took $3 million in 'high-ticket' & O-T-C cargo earmarked for Walgreens, from train cars in Chicago area & northwest Indiana - dozen more suspects wanted  Eight people from Indiana have been arrested for allegedly stealing computer equipment, TVs and over-the-counter medication from freight trains in the Chicago area and northwest Indiana, officials said today. In addition to the rail thefts, the eight-month investigation also uncovered an auto theft ring that stole at least 18 vehicles and two motorcycles valued at $291,000, said Lake County, Ind., Sheriff John Buncich. In total, authorities have recovered $2.8 million in stolen cargo and automobiles, he said. These guys really had an operation going," he said. Authorities have issued warrants for about a dozen more individuals from the Chicago area and Indiana in connection with the thefts, Buncich added. After a rash of thefts from freight cars, authorities eight months ago began investigating and found individuals stealing from rail cars stopped overnight or for a brief period of time. The thieves targeted "high-ticket items" that they could move easily, such as televisions, computer equipment and more than $1 million in over-the-counter medication, like Tylenol and Rolaids, earmarked for Walgreens, said Buncich. Afterward, the thieves sold the goods online and at Chicago storefronts, Buncich said. Firearms were also recovered during the investigation, he added. (Source chicagotribune.com)

Two men busted with hundreds of stolen credit cards buying gift card at Office Depot in Billings, MT.  According to court records, the men were arrested March 15 after an employee at the Office Depot in the Heights called police. The employee said an Asian male in his 20s had attempted to buy Visa gift cards, asking whether he could make the purchase with cash or credit. When told that card had to be purchased with cash, the man then chose four other types of gift cards and said he wanted to put $500 on each using a credit card. The first two purchases made on a credit card were declined. The employee said he asked the man for identification, and he provided a Florida's driver's license. The man then tried a second credit card, which was also declined and the employee said the transaction showed the card had been reported stolen. The employee called police, then followed the man out of the store and watched him leave in a black GMC Acadia and park at the nearby Target store. During a search of Liu, officers said they found a large plastic shopping bag with 250 to 300 credit cards in his jacket pocket. Both men were arrested. (Source kbzk.com)

Yesterday's ORC female designer purse thief identified as a suspect in same type case dating back two years  Laura Anne Pochmara, 37, who is charged with receiving and concealing stolen property over $1,000 and organized retail crime — as well as first-degree retail fraud — tied to a recent theft of around $2,200 in Vera Bradley purses from the Nana’s Niche and Corner store in Milford, could soon face charges as detectives have tied her to a 2012 shoplifting case at a Saline boutique called Pineapple House. (Source heritage.com)

Carlisle, PA., man hits Target stores, Walmart and Aaron rents gets busted  Stealing electronics and hitting these stores on numerous occasions he's now facing charges from several police agencies. (Source cumberlink.com)

Two men wanted for several retail thefts - one with two prior felony warrants for retail theft in Silver Spring TWP., PA.

Two men hit Walmart store for $10k in tablets in Marion, IL

"I-Device" ORC Gang Wanted for $45k in Theft at 22 GameStop Stores

This group is responsible for hitting 16 stores between February and March, causing loss of $25,118. In total we suspect they're responsible for over 45k in loss among multiple states - including IL, MO, IN, IA, NE, and KY. Description: Hispanic group consisting of men and women ranging in age from late 20s to late 30s. MO: A Group of 3 or 4 suspects enter the store separately. The “distraction team” and the “theft team”. The distraction team enters in as a single or a group of 2 followed by the second team which heads straight to the I-Device cabinets. The first team acts as a distraction to the associate(s), moving them far away from consumer electronics display cases, while the second team steals the I-Devices that are kept locked in the cases. The second team uses a criminal tool to pick and compromise the cabinet lock rendering it useless. With the doors opened, the team steals as much I-Device product as they can, placing it in a large bag or purse. Remaining members of the group will then move in to steal tablets and phones. Suspects will quickly exit individually. Where have they been? The crew is believed to have started in the Chicago market as far back as December 2012 and then resurfaced there again in February and December of 2013. In 2014, the group is suspected of resurfacing on: Feb 7 in Iowa; Feb 27 in St. Louis, Columbia and Kansas City MO; on March 1 in Omaha NE; on March 14 and 15 in Indianapolis IN, and then Louisville KY. We are looking to identify the suspects. If anyone has similar experiences with these suspects please contact Gamestop RLPM John Schroeder at 513-464-7806 or at johnschroeder@gamestop.com.


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Vendor Spotlight
 

SONY ELECTRONICS AND NEXT LEVEL SECURITY SYSTEMS UNVEIL CLOUD-BASED VIDEO SURVEILLANCE SOLUTION

IPELA CLOUD Serviced by NextConnect Video solution provides affordable,
high-performance security technology for service providers

Sony Electronics’ Security Systems Division and Next Level Security Systems announced the launch of an affordable, scalable cloud-based video surveillance solution: IPELA CLOUD Serviced by NextConnect Video. Combining Sony’s IPELA ENGINE EX Series IP cameras with the NextConnect Video cloud service allows Sony and Next Level to deliver security solutions and technologies to a broader audience of customers.
Unlike other hosted or cloud solutions, the IPELA CLOUD solution reduces substantial bandwidth costs by leveraging peer-to-peer technology from Next Level, which enables direct connectivity from the camera to the client instead of routing video through a host computer. Furthermore, it enables direct connectivity from the camera to the cloud and provides HD video to multiple clients. Service providers can also simplify the management of multiple sites with a single registration. These benefits can enable affordable, yet high-performance security and easy remote monitoring for smaller businesses at a fixed, low price. For the service provider, offering video surveillance as an affordable hosted service creates opportunities to generate valuable recurring monthly revenue (RMR).

“The IPELA CLOUD solution redefines the use and management of surveillance in the cloud,” said Mark Collett, general manager, Sony Electronics’ Security Systems Division. “Sony continues to be a leader in the camera market in image quality and technical capabilities, and Next Level’s technology enables users to remotely access video. The combination of our technologies offers unprecedented value to the industry.”

“NextConnect Video revolutionizes video surveillance as a service by delivering automatic and secure remote connectivity to multiple clients without limitations in bandwidth or video quality,” said Peter Jankowski, CEO, Next Level Security Systems. “IPELA CLOUD is the next evolution in video surveillance solutions and sets the standard for cloud-based surveillance in today’s marketplace.”

The IPELA CLOUD solution allows the IP cameras to be automatically configured over the network. The solution’s Intelligent Streaming Selection (ISS) technology allows the cameras to automatically detect the amount of available bandwidth and select a suitable bitrate stream that optimizes video transmission and viewing. It also has edge storage capabilities, so users have the option of accessing live or recorded video directly from the camera. Remote video storage options provide additional flexibility through the cloud for the long-term retention of critical event video.

Media Contacts
 

For Next Level Security Systems:
Jumbi Edulbehram
617.669.6389
jumbi@nlss.com
 
For Sony Electronics:
Tom Di Nome
Sony Electronics
201.930.6357
tom.dinome@am.sony.com

Jennifer Gill
Muirfield Partners
310.785.0810
jenn@muirfieldpartners.com
 

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8 Things to Give Your Employees that Really Show You Care  Shouldn't you show your employees that you are appreciative of their efforts all the time? In case you're not the type that can put it into words, here are some simple things to give your hard-working employees to show your gratitude. Some of these are even free but can make a difference! (Keep an open door)

Know Your Strengths to Be a Most Effective and Successful Leader  If you know what you're the best at, you can hone that skill and ultimately develop it even more. What if you're not so sure what your strengths are? Here are some helpful hints to identify your strongest skills and why it's so important. (Create an action plan)

5 Ways to Prepare Your Employees for 360-Degree Feedback  Giving and receiving feedback from more than one source could ultimately be very beneficial for everyone, but it needs to be successful. In order to do that, it's important your employees are prepared for this 360-degree review. Use these steps to help them see your goals for this process. (Why, how and what)

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Don't settle for just being good. You should always want to motivate and inspire your employees to be the very best. Truly great leaders can make all the difference, and if you are aspiring to be a great leader, don't worry! All it takes are these simple ingredients! (Perspiration, communication, and a strong vision)

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Sometimes you've just got to draw the line on what advice to follow and who you ask. Certainly getting advice is important on any issue or decision. But at the end of the day you've got to own your own decision and listen to the bird on your shoulder. We all have one and oftentimes it's muted by our friends and family members. At 5 am staring into that mirror is usually when the bird whispers the clearest. The only problem then is if you don't hear it because you're not listening.

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