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March 26, 2015                            Facebook   Twitter   Linkedin

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News Brief
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Retail LP Leading the Way - The increased role of the analysts - 15 years ago they were virtually non existent - Now they're a driving force in retail LP and have become the master key - And now the FBI, and the CIA will be following our lead  The retail LP industry has been developing analysts for well over 15 years. Developing highly effective teams that drive information and data that exponentially increases the effectiveness and impact of the LP efforts nationwide. We recognized early on that the analysts were the key, along with the many solution providers that provide the software and hardware that empower them. Now the CIA and the FBI are both reorganizing in ways intended to empower their analysts. While bureau officials have long extolled the importance of intelligence analysts, the report, by the F.B.I. 9/11 Review Commission, found that the bureau "still does not sufficiently recognize them as a professionalized work force with distinct requirements for investment in training and education." The F.B.I. director, James B. Comey, acknowledged the problem and said that empowering analysts was one of his main goals. At the C.I.A., where analysts have had a central role since its founding, they long worked largely apart from the "operators," who work in the field overseas recruiting agents. This month, John O. Brennan, the C.I.A. director, announced that analysts and operators would be combined in 10 new "mission centers," following the model of the agency's Counterterrorism Center. That may give the analysts greater day-to-day influence on operations. "These days when you have an intelligence lapse, it's usually because the crucial information is lost in an avalanche of data," said John E. McLaughlin, a former deputy director and acting director of the C.I.A. He said that while analysts had always been valued at the agency, they were long segregated in the Directorate of Intelligence, separate from the Directorate of Operations, which did the spying. For many years, a turnstile and a security checkpoint at the C.I.A.'s headquarters in Langley, Va., separated the analysts from the operations officers, he said. Editor's Note: The retail LP industry should take great pride in the fact that as an industry we identified, recognized, and facilitated the development of these functions and executives. And this article today in the New York Times is proof that the retail LP industry and solution providers have in fact been leading the way in this effort. nytimes.com
 
News Poll: Cybersecurity is becoming a physical security matter  As cybersecurity becomes a common topic of conversation among physical security systems installers, Security Systems News asked its readers whether they're concerned about cybersecurity threats and what their companies are doing to safeguard themselves and their customers. "While [cybersecurity] is starting to merge with physical security there is still a lot of definition that needs to take place." Most respondents-63 percent-agree that the threat of cybersecurity is a real concern, even a top priority. An additional 35 percent call it a concern, but not a top priority. Some firms are hiring internal IT executives to handle cybersecurity situations and for further advancement into the IT managed services opportunities. Other companies are educating their staff and customers means is a continual process. securitysystemsnews.com

RLPSA Selects Calibration, LLC as its Marketing Partner  The Restaurant Loss Prevention & Security Association (RLPSA) selects Calibration, LLC to strategically market its brand, drive valuable content to its members and solution providers as well as continue to improve its existing events. RLPSA will also ramp up its efforts to facilitate valuable industry conversations on relevant hospitality loss prevention, security and risk topics. We selected Calibration due to its expertise in marketing and loss prevention," says Jim Forlenza, executive director of RLPSA. "We believe our members and solution provider partners will benefit greatly from having messaging and content expertise combined with industry knowledge and relationships," Forlenza says. "We look forward to delivering measurable value for RLPSA," says Amber Bradley Virgillo, owner and chief brand strategist for Calibration, LLC. "The hospitality industry looks to RLPSA as the source of information for loss prevention, security and risk, and we're very excited to be part of the engine that drives value to those loss prevention professionals," says Virgillo. d-ddaily.com

Iverify Announces Strategic Acquisition of Checkview Corporation  Iverify, the leading provider of innovative security solutions, including real-time remote monitoring services, today announced it has acquired Checkview Corporation, a provider of loss prevention and security services for national accounts, further reinforcing Iverify's position as a best in class security product and service provider. The combination of the two companies is expected to more than double the business of Iverify. In commenting on the announcement, Iverify CEO Sean Forrest said: "This acquisition was a logical next step for Iverify, and, in fact, gives us a significant competitive advantage as we expand our footprint in Canada and reinforces our position as a leader of security protection solutions in North America." businesswire.com

FedEx Tries To Buck Charges Of Drug Shipping Conspiracy  FedEx Corp. on Wednesday urged a California federal judge to kick an indictment accusing it of helping illegal online pharmacies ship generic versions of Valium, Xanax and other drugs, arguing it was shielded from trafficking and conspiracy charges because it was a common carrier. While prosecutors claim FedEx helped two online pharmacies ship the drugs without prescriptions despite repeated warnings from regulators, FedEx claimed that exceptions in the Controlled Substances Act and the Food Drug and Cosmetics Act explicitly gave common carriers immunity from criminal liability.  law360.com

Axis introduces Zipstream for more compression - fueling growth of network video market  In what Axis' Fredrik Nilsson called a "major innovation that will fuel the growth of the [network video] market" Axis Communications launched Zipstream, a new compression technology, that it says consumes half of the storage and bandwidth of H.264. We launched H.264 in 2008; people ask if Zipstream is as big of a deal? It's a bigger deal," Fredrik Nilsson, Axis Communications GM Americas told Security Systems News. Zipstream "is fully compatible with the existing standard [H.264] and all the video management systems out there," Nilsson said. Integrators "can upgrade most [Axis] cameras right away with a firmware update," he said. Zipstream is optimized for video surveillance, he added. securitysystemsnews.com

SEC to investigate American Apparel's former CEO, Charney's financial dealings with the company  A source close to American Apparel said the inquiry was focused on Charney and his financial dealings at the company and, while not complete, they claimed it backed up the board's decision to oust him. Another source claimed the company disclosed the fact-finding in an effort to retaliate against Charney, who has been meeting with disgruntled employees of the firm. They also noted the SEC could be looking into the manner in which Charney was fired. wwd.com

Charney probe cost American Apparel $10.4 million

Family sues Publix claiming boy died from cookie; product mislabeled  The family of a deceased 11-year-old Alabama boy has filed a wrongful death lawsuit against Publix Super Markets claiming he died as a result of severe allergic shock from eating a cookie after a store employee misled them about the ingredients. The lawsuit says Derek Landon Wood died in June 2014 shortly after eating a chocolate chip cookie purchased at a Publix store in Clarksville. The boy, who was visiting family in Tennessee, was allergic to tree nuts. The suit says the store bakery did not post warnings about ingredients, and the mother only bought the cookie after a worker assured her it was safe. A Publix spokeswoman declined to comment on the litigation but said in an email that the company posts allergen information at its bakeries. nbc-2.com

Survey: 75% of firms would take hours or longer to spot breach

Five Below to open 70 stores this year

House Takes First Step on Data Breach Notification Standard

PCI Council Publishes Guidance on Penetration Testing


Fred's Super Dollar to acquire Tenn. drugstore chain for $66M

Macy's CFO blames Netflix for slow sales

Quarterly Same Store Sales Report

lululemon athletica Q4 up 8% with net revenue up 16% - full year comp's up 3% with net revenue up 13%
Pacific Sunwear Q4 comp's up 6% with reporting a loss of $26M - full year comp's up 3%, revenue up 3.6%
Five Below Q4 comp's up 3.2% with net sales up 24% - full year comp's 3.4% with sales up 27%
American Apparel Q4 comp's NA with net sales down 9%

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Iverify Announces Strategic Acquisition

Company more than doubles its business with acquisition of Checkview

Charlotte, NC - March 26, 2015 - Iverify, the leading provider of innovative security solutions, including real-time remote monitoring services, today announced it has acquired Checkview Corporation, a provider of loss prevention and security services for national accounts, further reinforcing Iverify's position as a best in class security product and service provider. The combination of the two companies is expected to more than double the business of Iverify.

In commenting on the announcement, Iverify CEO Sean Forrest said: "This acquisition was a logical next step for Iverify, and, in fact, gives us a significant competitive advantage as we expand our footprint in Canada and reinforces our position as a leader of security protection solutions in North America."
 
Checkview customers will not only continue to enjoy the same suite of protection solutions, which include intrusion alarm, fire alarm, CCTV and access control, but will now be able to take advantage of Iverify's interactive video response and two way audio solution, which extends beyond what most competitors offer. Iverify's comprehensive security solution set benefits national account customers across many sectors including auto dealerships, national retail chains, transportation, distribution, and commercial property management firms.

President Steve Champeau said, "Iverify and Checkview have a shared DNA, as both companies offer life-safety and property protection solutions for national accounts. The scale and talent of the additional resources Checkview brings gives us the ability to run our centralized business operations with both efficiency and a continuing, unparalleled focus on serving our customers."

Nicholas Khalil, who will continue in the role of Checkview CEO, added: "We're excited to be a part of the Iverify team. We share a belief that customers come first, and we look forward to the synergies that a combined Iverify and Checkview will bring our customers."

This is the second major deal Iverify has completed in the national account service space. In June 2014, Iverify acquired TransAlarm, a leading provider of life-safety and property protection solutions. Driehaus Private Equity was the financial sponsor for that deal, as well.

Read more here.

 

2015's Let's Get LP Social

We still want your Group LP Selfies - So keep them coming retail LP teams!

Submit a group selfie of you and your LP team and you could get a plaque. Please submit a high resolution photo (300 dpi) and logo at 5" wide for your printed plaque, and if you have a tagline or slogan either from your team or from the company, please send it to us as well for inclusion on the plaques and here on the Daily. Click here for more details
 



NEW Group LP Selfie
 


Big Y Foods, Field Team at Holiday Social in Springfield, MA at their Store Support Center

"
Raising Awareness, Providing Solutions"


From Left to Right: Barry Moynihan, Specialist; Maureen Fuller, Field Manager; Mark Gaudette, Director; Mike Marks, Store Detective; Tanner Fitzsimons, Store Detective; Bob Varady, Field Investigator; Marc Santagata, Specialist; Sharon Lemon, Shrink Assessor; Jasmin Garcia, Store Detective; Josh Dudek, Store Detective; Chris Morin, Store Detective; Jaime Forsythe, Specialist; Sam Bonk, Store Detective; Mike Pereira, Store Detective; Bryan Wisk, Store Detective; Ben Lemieux, Store Detective; Cassie Freeman, Store Detective; Kris Seibert, Store Detective Supervisor; Dave Dudis, Store Detective; Mike Girouard, Store Detective; Joe Heneghan, Lead Store Detective; Nick St. Jean, Store Detective; Mike Tanski, Store Detective; Bob McFarlin, ORC Investigator; Ryiah Langway, Store Detective; Dave Ferguson, Store Detective; Justin Malinowski, Store Detective; Rob Ackerman, Shrink Assessment Team Lead; Michelle Bruneau, Analyst; Gina Russo, Scan it All Coordinator

View all the selfies here!

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Loss Prevention News Network
 

Delivering LP in a
Franchise World

Van Carney, Director of Safety & Loss Prevention, Domino's Pizza, and David Johnston, Sr. Director Loss Prevention & Corporate Security, Dunkin' Brands Inc., discuss the challenges of delivering LP services in a franchise environment. Between the two companies, Domino's and Dunkin' Brands have over 22,000 stores combined doing over $17 billion in sales. David and Van tell us about the structure of their LP programs, the technologies they've implemented and the consultant-type role they take with franchisees, helping individual business owners understand and apply corporate LP practices.

Episode Sponsored By:

 


LPNN Quick Take #11

Jackie Andersen, Director, Retail Strategic Accounts, MultiSight, rejoins Amber for another LPNN Quick Take. Learn about MultiSight's recent launch into the LP market and how they keep up with the quick speed of retail. Jackie and Amber also talk social media boundaries.
 

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Press Releases
 

RLPSA Selects Calibration, LLC as its Marketing Partner

The nation's only trade association dedicated to loss prevention, security and risk in the restaurant industry partners with Calibration to strategically market its brand

ATLANTA, March 26, 2015 - The Restaurant Loss Prevention & Security Association (RLPSA) selects Calibration, LLC to strategically market its brand, drive valuable content to its members and solution providers as well as continue to improve its existing events.

RLPSA will also ramp up its efforts to facilitate valuable industry conversations on relevant hospitality loss prevention, security and risk topics.

"We selected Calibration due to its expertise in marketing and loss prevention," says Jim Forlenza, executive director of RLPSA. "We believe our members and solution provider partners will benefit greatly from having messaging and content expertise combined with industry knowledge and relationships," Forlenza says.

"We look forward to delivering measurable value for RLPSA," says Amber Bradley Virgillo, owner and chief brand strategist for Calibration, LLC. "The hospitality industry looks to RLPSA as the source of information for loss prevention, security and risk, and we're very excited to be part of the engine that drives value to those loss prevention professionals," says Virgillo.

About the Restaurant Loss Prevention & Security Association
The Restaurant Loss Prevention & Security Association (RLPSA) is the nation's only trade association dedicated to loss prevention, security and risk management professionals in the restaurant industry. For more information about RLPSA membership or the annual conference, please contact Jim Forlenza, Executive Director, at jim.forlenza@rlpsa.com or 240-252-5542. Visit www.rlpsa.com for more information.

About Calibration, LLC
Calibration Marketing is a full-service marketing and communications firm specializing in customized marketing solutions for any size business. Calibration has mastered the ability to move beyond simple awareness and communication. We inspire action. Visit Calibration's website at www.calibrationmarketing.com

 

e-commerce
Sponsored by The Zellman Group

Harder for Retailers, Easier for Fraudsters

We are always intrigued to see what Brian Krebs has to say on Krebs on Security, his blog about fraud and security in the online world.

Krebs recently posted an article, "AntiDetect Helps Thieves Hide Digital Fingerprints," with a video demonstrating how the latest software "AntiDetect version 6.0.0.1" helps fraudsters change the digital fingerprint on their computer. While this is not new to the underground world of cybercrime, it shows us how much easier it is for fraudsters to make purchases online and how much more difficult it's getting for online retailers to stop them.

With dozens of tools created to help bad guys commit fraud, online retailers are under a great deal of pressure to keep one step ahead of the fraudsters. And, as I have noted before, most online retailers are not fraud detection and prevention experts.

Seeing how little effort it takes to change a device fingerprint is a stark reminder that throwing a few tools together in the hopes of scaring away or stopping a fraudster in his tracks before he steals from you is a crapshoot at best. Trying to keep up with fraudsters is more than a full-time job -- it's something best left to the experts.

The video illustrates just how much damage can be done in minutes; the fraudster quickly steals more than $200 worth of goods that will then be sold and turned into cash. Given a few hours, this guy could steal tens of thousands of dollars worth of goods. Retailers with a fraud system that relies heavily on device fingerprinting or IP/geo-location techniques alone are at great risk for this kind of scenario.

To truly reduce fraud, online retailers MUST have a system of several interlocking technologies, designed to work together without relying too heavily on one type of detection method over another. Device fingerprinting and IP/geo-location are great tools, but they are even better when they work in conjunction with velocity checking, linking technology, proxy detection, scoring and re-scoring techniques, among others, and provide the retailer with in-depth information about each transaction. Without this type of detection and prevention system in place, online retailers will continue to be easy targets for cybercriminals.

To see Krebs speak in person and learn more about identifying and thwarting fraud, register here for Kount's Fraud 360 seminar in Boston on April 14th or New York on April 16th.

For more information on a complete fraud prevention platform, Zelligent, contact sales@zellmangroup.com.
 

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent

 

ORC News
Sponsored by Security Resources

Police seek one-armed man and other suspects in rash of expensive eye frame thefts in Summit County, OH  Police are on the lookout for a one-armed man who is a suspect in a rash of recent expensive eye frame thefts in Summit County. Similar crimes have been reported this month at vision stores in Copley Township, Bath Township and Fairlawn. Investigators said some of the crooks typically distract store workers while others stuff high-end frames such as Ray Ban, Gucci or Coach in their purses or coats. In the thefts in Bath Township and Copley Township, witnesses told officers one of the suspects was distinctive because he has only one arm. "He's easily identified that way. It would help when you're looking for a suspect to see that he has one arm and that's what we said happened here. A man with one arm was here," said Cindy McLeod, manager at Eye and Vision on Ghent Road. McLeod said that suspect and another male scheduled fake appointments with a worker while a female suspect stole two eye frames. The suspect, who does not have a left arm, was also caught on camera during a theft at The Eye Site on Cleveland Massillon Road. Copley police identified him as Willie Lowery, 55, of Akron, and have issued an arrest warrant for him. Arrest warrants for Helen Smith, 53, of Akron, and Kisha Smoot, 35, of Akron, have also been issued in connection with the theft from The Eye Site. Workers at the store said about 30 frames were stolen over two days, costing the business between $3,000 and $4,000. newsnet5.com

Several taken into custody at Target in Madison, WI connected to ORC theft team  Several people were taken into custody Tuesday afternoon, and are believed to be part of a retail theft team, Madison police said. Just after 3 p.m., Madison police officers were sent to the Target at 4301 Lien Road for a report of a retail theft, officials said. During the investigation, a vehicle associated with the incident was found nearby, according to a release. Officers stopped the vehicle and took several people into custody. Harry J. Hale, 21, of Madison, Chad R. Seltzner, 21, of Sun Prairie, Kristi M. Wolter, 20, of Madison, Deja L. C. Montgomery, 20, of Madison and Myra L. Pettibone, 29, of Sun Prairie were arrested on tentative charges of retail theft or party to a crime of retail theft. Madison police said some of the suspects indicated they work as a retail theft team, and that they have been involved in repeated criminal acts targeting different retail stores. According to the release, the suspects said they generally shoplift DVDs and video games and then resell them for drug money, including money to buy heroin. channel3000.com

Pueblo, CO Police seeking suspect in the theft of $3,500 in eyeglass frames Police are seeking the public's help in identifying a woman who reportedly stole thousands of dollars worth of merchandise from a Pueblo eye clinic last week. Police said on Friday around 2:30 p.m., officers were dispatched to the Southern Colorado Eye Clinic, 1620 Fortino Blvd., on a report of a theft from the business. Officers learned a female entered the business and stole 10 to 15 sets of eyeglass frames valued at an estimated $3,500 altogether. chieftain.com

Man arrested for theft of 38 T- Shirts from the Gap on NYC's Upper Westside  A man was arrested for trying to swipe 38 T-shirts from a Gap store near Lincoln Center earlier this month, police said. The thief, 44, whose name police did not release, was seen by employees stuffing the shirts into his jacket and leaving the store at 1988 Broadway without paying on March 11 at about 10 p.m., police said. An employee then called police and the man was arrested near the store shortly after, police said. The T-shirts were valued at $1,138. dnainfo.com

Victoria's Secret hit by 4 women for $1,200 in merchandise at the Greenwood Mall, Bowling Green, KY  An employee of Victoria's Secret reported Monday that four women stole $1,200 worth of panties from the store in Greenwood Mall, according to city police records. One of the women had long, grey dreadlocks. The employee said the thieves grabbed four Victoria's Secret bags from the wall, removed the merchandise off display tables, stuffed the panties inside the bags and left, records show. The store alarm sounded when the women left. bgdailynews.com

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Retail Crime News
Sponsored by NuTech National

N.J. gang members, associates arrested for racketeering, identity theft  Twelve people who authorities say are linked to a city gang were arrested this week, after an investigation that primarily targeted a man who had also been arrested earlier this month for allegedly murdering a Plainfield man. The defendants have been charged with racketeering and a series of other offenses in connection with a pattern of identity theft, tax fraud, drug sales and the illegal production of fake debit and gift cards in and around Union County, Union County Prosecutor Grace H. Park and Elizabeth Police Chief Patrick Shannon said today. Four of the 12 are currently facing charges of murder or attempted murder in connection with three Union County shootings in the past year. The investigation began last year and focused on confirmed members of Elizabeth's 111 N.H.C. (Neighborhood Crips) street gang who had been involved in two separate scams, Park and Shannon said in a joint statement. nj.com

Advanced Auto Parts Store Robbed in East Springfield, IL; Shots fired, no injuries  In Springfield, a hold-up at an auto store has police looking for armed robbers. Springfield Police say two men robbed the Advanced Auto Parts store on South Grand Avenue Monday night. Police say they were armed with guns and demanded money from employees. One employee suffered minor injuries after a scuffle with one of the robbers. Police now have an arrest warrant for 20-year-old Lavontae Walker. He's accused of shooting at the store while running away after robbing it. wics.com

Palo Alto, CA woman convicted of diamond theft from Galati Jewelers in San Mateo  A 46-year-old Palo Alto woman was convicted on Tuesday of stealing diamonds from under a clerk's nose at a San Mateo jewelry store last year, according to the San Mateo County District Attorney's Office. Walker committed the theft at Galati Jewelers at 35 E. Fourth Ave. in San Mateo, where she went shopping for a diamond ring on March 27 at about 2 p.m Angela Walker was arrested after she left contact information with the store clerk last March 27 and returned days later, apparently in an attempt to steal more diamonds. The clerk showed her several loose diamonds and a solitaire diamond ring. When the saleswoman went into a back room, Walker stole the diamond ring, police said. She then switched one of the loose diamonds with a cubic zirconia of matching size. paloaltoonline.com

Man wanted in armed robbery at Winston-Salem, NC Auto Zone store  A man is wanted in connection with a robbery at a Winston-Salem auto parts store Wednesday night. The incident was reported around 8:15 p.m. at Auto Zone at 3716 Reynolda Road. No one was injured. A man wearing a black mask showed a weapon and demanded money from the register, Winston-Salem police said. The suspect grabbed an undisclosed amount of money and ran from the store. wxii12.com

Former Jordanian policeman & ring leader of $36M NYC cigarette smuggling gang gets 6 1/2 yrs in prison

Three arrested with 125 fake credit cards & 130 cartons of untaxed cigarettes - smugglers using cloned credit cards in Salisbury, MD

Yuma police find three gas pump skimmers

One arrested in the burglary of Wyatt's Jewelers in West Seattle, WA

Longhorn Steakhouse Employee in Gulfport, MS arrested for stealing customer's credit cards

Two indicted in Mississippi on credit card fraud, forgery and conspiracy

UK: Manchester crime gang suspects held over $600,000 theft

New Zealand: Queenstown Police execute a warrant; recovering hundreds of fraudulent credit cards and id's
 

Robberies and Burglaries

● Advanced Auto Parts - East Springfield, IL - Armed Robbery
● Auto Zone Winston-Salem, NC - Armed Robbery
● Boost Mobile - Bridgeport, CT - Burglary
● Candler Pk Market - Atlanta, GA - Armed Robbery
● County Fair - Erie, PA - Robbery
● Dollar General - Huntington, WV - Armed Robbery
● Domino's - Sayville, NY - Armed Robbery
● Dunkin Donuts - Conyers, GA - Burglary
● Family Dollar - Ashley, PA - Armed Robbery
● Food Basics - Sudbury, ON - Armed Robbery
● Georgetown Collection - Seattle, WA - Burglary
● Kangaroo - Spencer, NC - Armed Robbery
● Kroger Pharmacy - Fort Wayne, IN - Armed Robbery
● Kum & Go - Sioux City, IA - Armed Robbery
● Lee Mart - Murray, UT - Armed Robbery
● Metro PCS - Hempstead, NY - Armed Robbery
● Payless Shoe - Fort Smith, AR - Armed Robbery
● Raceway - Dallas, TX - Robbery / ATM
● Texaco - Perry, GA - Burglary
● Times Market - Corpus Christi, TX - Armed Robbery
● Tim Hortons - Columbus, OH - Armed Robbery
● Waffle House - Chattanooga, TN - Armed Robbery

 

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5 Timeless Leadership Roles to Help Navigate Change  Nothing can be more tricky for a leader than trying to get everyone on board with change. Change will always be the one constant in our society and we can rely on it coming when it's least expected. When faced with change, here are five leadership roles to expect. Lead with energy

Are You an Analog or Digital Leader?
Your mind is the only one you can be sure to change, and the only way you can convey this is through your behaviors. If you want your team to convey certain behaviors such as being more innovative and less averse to taking risks, you have to be the role model. To do so, you have to move away from the traditional leadership strategies and start thinking digitally.

How to Ignite Your Team's Accountability Engine  Every leader wants their team members to account for their own actions and results of those actions. In order to get more accountability, it takes some action of your own. There's one thing you need to do to help them better understand your expectations and any consequences. Be Specific

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Tip of the Day
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Active listening is absolutely critical if you really expect to influence change or modify behavior. You've got to hear what they're saying before you can plan or expect to do virtually anything. And hearing what they're saying is not simply hearing the words it's all about hearing the meaning and the intentions behind the words. Because words have a tendency to hide the true meanings and beliefs. As truth is often cloaked in humor so is meaning hidden in words. With the number one obstacle being one's self hearing is often drown out by how we want others to view us. So if you can leave your self at the door so to speak you can then begin to focus on hearing what they're saying.

Just a Thought,

Gus

Gus Downing

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