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The D&D Daily Mobile Edition

March 28, 2014

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News Brief
Sponsored by WG Security Products, Inc.


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Susan Baker was named Vice President of Loss Prevention for EZCORP Inc.  Susan was previously the Senior Director of Loss Prevention for Dollar General Corporation. She has held numerous leadership roles in various retailers such as Vice President for Blockbuster where she was part of the security and asset protection operations, Manager for Darden Restaurants as part of their security and safety efforts and Corporate Manager for National Convenience Stores Incorporated where she managed the security, safety, audit and check recovery operations. Congratulations Susan!
Don Wuchter, CFI was promoted to Director Loss Prevention Eastern Division Paint Stores Group for Sherwin Williams.  Don was the previous Eastern Division Loss Prevention Specialist for Sherwin Williams. He has also held been involved with other retailer's loss prevention teams Ollie's Bargain Outlet, Eckerd Drug, DSW Shoe Warehouse and Rickel Home Center. Don was also a member of the military police in the United States Army. Congratulations Don!

Payment card security revamp becoming chip vs. PIN tussle - it's coming down to cost & it's not going to be an easy transition as the battle continues - see Canadian article below to see how Chip and Pin drove their numbers down and we're debating it!  Industry efforts to shore up payment card security after the massive data breach at Target appear to be devolving into a battle over chip vs. PIN technology between retailers and credit card companies. MasterCard and Visa want all U.S. retailers to install payment terminals capable of accepting Europay MasterCard Visa (EMV) smartcards by October 2015 or face increased breach liability exposure. However, retailers, which have to bear the bulk of the migration costs to EMV, say it's possible to improve U.S. payment card security quickly by simply implementing a mandatory PIN requirement for all credit and debit card transactions. "Protecting all cards with a PIN instead of a signature is the single most important fraud protection step that could be taken quickly," the National Retail Federation said in a statement Wednesday before the Senate Committee on Commerce, Science and Transportation. It's proven, it's effective, and it's relatively easily implementable," the statement said pointing to the ubiquity of PIN debit card use worldwide. "Chip is a desirable add-on. If speed of implementation is of importance, then substituting PIN for signature is preferable to implementing chip." The NRF noted that one of the biggest problems with payment card security in the U.S. is that card companies only require a signature for a credit card transaction. PINs have proved to be a far better method for authenticating the identity of a user and are better for reducing fraud than signatures. "PIN transactions have one-sixth the amount of fraud losses that signature transactions have," the NRF told the Senate committee. Yet, card companies have refused to make it a requirement because they can collect more fees with signature-based transactions, the NRF claimed. EMV chip cards would be a step in the right direction, the trade group conceded, but only if the cards are used along with a PIN. Visa has noted that adding a PIN requirement will add substantially to the cost of the EMV migration and the time needed to get it done. The has said that chip cards, even without a PIN, are substantially safer than magnetic stripe cards. The NRF and other retail groups maintain that using a chip card without a PIN detracts from the fraud-prevention benefits of chip technology. Merchants would spend billions of dollars to install EMV-compliant card readers but neither merchants nor consumers would fully benefit from the technology. "We would essentially be spending billions to combine a 1990s technology (chips) with a 1960s relic (signature) in the face of 21st century threats," the trade body said. An NRF spokesman on Wednesday insisted the trade group, which represents tens of thousands of merchants worldwide, is not saying there's no place for smartcards. "We are simply saying that PIN is most desirable. The card companies have insisted that PIN adoption would slow down the transition. If that is the case then simply go to PIN instead of in addition to chip," he said. Despite this, retailers have little voice in how credit and debit card data and transactions need to be protected and are instead at the "mercy of the dominant credit card companies," the trade group said. (Source idg.no)

Interac says fraud in Canada with Interac debit cards dropped 62% in 2013 - Chip and Pin at work North of the border  Interac debit card fraud has hit a record low in Canada, down 62 per cent in 2013 due to better technology. The Interac Association says Interac debit card fraud losses caused by so-called skimming, or the stealing of information, dropped to $7.3 million last year, down from $18.2 million in 2012. Chip technology on bank cards — a computer chip that encrypts financial information that's usually used in combination with a PIN password — has been making the difference, Interac said Wednesday. "It's choking down what the criminals can do," said Caroline Hubberstey, head of external affairs for Interac Association. She said the $7.3 million in fraud last year in Canada was related to skimming from the magnetic stripes on bank cards. Overall fraud losses on Interac purchases, including those made outside Canada, decreased to $29.5 million in 2013 from a high of $142 million in 2009. In 2012, fraud losses were $38.5 million. As a result of the decline in fraud, the number of Interac cardholders reimbursed by financial institutions fell to 72,200 in 2013 from 238,000 in 2009. It has "literally cut the legs out from criminals," said Levy, an independent technology journalist based in London, Ont. (Source vancouversun.com)

Consumers Just Say No to In-Store Tracking
Given the choice, consumers are likely to just say "no" to their movements being tracked in retail stores via their smartphones. According to a new survey by Chicago-based OpinionLab, eight out of 10 consumers don't want to be tracked without giving their explicit consent. A large majority, 64 percent, said they should only be tracked if they opt-in or sign up to participate in a program, a response that is directly contrary to the opt-out platform adopted by 11 mobile location analytics firms. (Source adweek.com)

Consumer confidence is highest in six years

H&M to open two new retail formats in U.S.

Wal-Mart sues Visa for $5 billion over card swipe fees

ADT’s new CMO, VP of dealer sales newcomers to industry

No more bidders emerge for Safeway - Here comes Albertson's & another retailers re-organization 

The nine most counterfeited products in America  Costing the global economy $250B with billions entering the U.S. The value of counterfeit goods seized in the U.S. rose by 38.1% in 2013, from $1.2 billion in 2012 to $1.7 billion last year. About $1.2 billion of the $1.7 billion worth of imitations picked up by U.S. law enforcement agencies originated in mainland China. More than $400 million worth of seized goods came from Hong Kong. 1. Handbags/Wallets = > MSRP of seized goods: $700.2 million > Pct. of total seized goods: 40% 2. Watches/Jewelry > MSRP of seized goods: $502.8 million > Pct. of total seized goods: 29% 3. Consumer Electronics/Parts > MSRP of seized goods: $145.9 million > Pct. of total seized goods: 8% 4. Wearing Apparel/Accessories > MSRP of seized goods: $116.2 million > Pct. of total seized goods: 7% 5. Pharmaceuticals/Personal Care > MSRP of seized goods: $79.6 million > Pct. of total seized goods: 5% 6. Footwear > MSRP of seized goods: $54.9 million > Pct. of total seized goods: 3% 7. Computers/Accessories > MSRP of seized goods: $47.7 million > Pct. of total seized goods: 3% 8. Labels/Tags > MSRP of seized goods: $41.8 million > Pct. of total seized goods: 2% 9. Optical Media > MSRP of seized goods: $26.8 million > Pct. of total seized goods: 2%. (Source yahoo.com)

N.Y. SENATOR GREG BALL PASSES BILL TO HALT TERRORIST RELATED CREDIT CARD FRAUD  Chairman of the Senate Veterans, Homeland Security and Military Affairs Committee, today passed legislation (S3886) that will increase the penalties for each degree of credit card fraud for those who solicit or provide support for an act of terrorism. (Source ball4ny.com)

Quarterly Same Store Sales Results

Restoration Hardware Q4 up 27% with brand revenue up 31% (leading the entire retail industry)
Conn's Q4 up 26.5% with net sales up 39%
Finish Line Q4 up 6.3% with sales up 17.2%

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ORC News
 

An Inside Look at the Arrest Warrant
of 'Operation OTC' Florida's ORC Gang

Updated from yesterday's posting
"$15M FL ORC Ring Busted - Exclusive Details"

The Arrest Warrant presented yesterday by Katherine Fernandez Rundle, Miami – Dade State Attorney is 235 pages long, remember that before you quickly hit the ‘print’ button on the pdf. We at the D&D Daily would like to thank members of the Miami-Dade State Attorney’s Office for documents and insight into this monumental Organized Retail Crime case. A number of Loss Prevention Organized Retail Crime Investigators are named in this Arrest Warrant, and we want to give them a special thanks for their diligence and dedication in following this case to the end.

The OTC ‘Over the Counter’ Gang was made up of Boosters, First and Second Stage Fences, a Ringleader of theft operations and 2 Buyer/ Distributers. The operation of the OTC Gang was under investigation for the last year. The OTC Gang focused on over the counter medications, diabetic test strips, razor blades and other health and beauty supplies. 16 of the 23 current suspects have been arrested. The State Attorney’s Office has charged the group with R.I.C.O charges. R.I.C.O*. is normally reserved for Federal cases; this is the first time used in a state case in Florida.

Retailers named as targets by Boosters in this case: CVS, Walgreens, Publix, Whole Foods, Apple Store, West Marine, Walmart, Navarro’s Pharmacy, Milam’s Supermarket, Winn Dixie and various Department Stores. Average hit per store was nearly $1000, lowest being $75 and the highest over $5000. Boosters hit several stores per day almost on schedule.

The Boosters: 13 members of the OTC Gang are list in the Arrest Warrant as “Boosters”. Of the 13 boosters, 6 remain at large. The Boosters ranged in age from 19 to 59 years old, 10 males and 3 females. Two Boosters are husband and wife and responsible for hitting stores in at least 8 counties in Florida. Two others are father and son. One booster had a Medeco key which opened security cases at Walgreens. Aluminum foil stolen from within the store was used to wrap the stolen goods to defeat the electronic article surveillance systems. Boosters used a clear reflective tape to make it impossible to read the last digits of their license plates. One of the top Boosters hit CVS, Walgreens and Publix 29 times between 6/11/2013 and 10/13/2013 for over $33,000. Boosters were making 15 to 20% of the retail value of the product and were asked to have a categorized inventory sheet completed in exchange for payment.
 

Howard Seth Katz, ringleader of a majority of the Booster operation, and Owner of Interstate Discount Enterprise, based in Miami.
Howard Seth Katz is currently being held on a $5.5 Million bond
Katz purchased all the items from the boosters with checks, keeping transactions under $10,000.01 so not to trigger IRS and Bank attention.
Katz shipped the stolen product direct to Best Buy Trading, Jaman Sales Co. (Owned by Katz father and brother) & Newport Trading in New York, selling the remainder of his goods to Abel Salk and David Cohen who also had buyers set up. Between January 29, 2010 and December 31, 2013 Katz sold $4,568,733.98 in stolen merchandise.
Abel Salk, Buyer/ Distributer and Owner of PAFCO Distributors, Inc and Pan Amco Finance based in Miami.
Investigators have transactions of shipments between PAFCO and 11 other companies purchasing stolen goods dating back to December 2011. Total sales reflect $3,001,349.99. Records also reflect that PAFCO paid out to it suppliers (Katz’s Interstate Discount Enterprise and others) $1,676,798.44.
David Cohen, Buyer/ Distributer and Owner of Port Lyn; his home is in Pembroke Pines, FL.
All of the transactions between Cohen and Katz occurred in parking lots or gas stations. Merchandise was simply transferred from vehicle to vehicle and closed with a check. Bank records indicate from January 2012 and December 31,2013, Cohen sold goods to 15 different companies, total sales of $5,212,381.32. Bank transactions between Cohen and Katz were only $336,198.25.

*The Racketeering Influenced and Corrupt Organizations (RICO) Act is a group of federal laws passed by the United States Congress in 1970 to deal with organized racketeering activity. As a product of two sets of Congressional hearings that took place in the late 1950s and early 1960s, the act's main focus was on measures that would be prohibitive to gambling organizations. A convicted defendant may be sentenced to as much as 20 years in prison for each racketeering count and/or fined up to $250,000 US Dollars. In addition, the defendant forfeits all rights over the enterprise and any gains derived from the racketeering activity.

For complete details on this major ORC bust, read the 235-page arrest warrant from the Miami-Dade State Attorney's Office here

 


TJX Canada ORC investigators bust $200,000 gypsy ORC gang in Toronto  Last Sunday Toronto police, with TJX investigators leading the investigation executed search warrants at three homes to arrests three suspects for stealing approximately $200,000 worth of electronics and clothing over the last seven months. Upon executing the warrants police recovered an estimated $100,000 worth of retail merchandise. Two men and one woman were arrested. The three had been hitting stores for over seven months and TJX ORC investigators helped police capture and stop this ORC gang. There's more people in the gang and the investigation is continuing. More news, details, and a video will be released exclusively on the Daily next week. Congratulations to the TJX team - job well done. (Source torontopolice.on.ca)

4 member Credit card gang hitting stores in D'Iberville, Ala. - on the loose  Police say on March 25, 2013, the victim reported that credit cards had been stolen from Ocean Springs and used at Target, Ulta, and Office Depot in the City of D’Iberville. After further review, it was discovered four suspects used the stolen credit cards at the locations. (Source fox10tv.com)

Duo arrested stealing 3 TVs in Hillsdale, Mich. from Walmart  According to court documents the pair is accused of stealing three TVs and socks from the store worth $1,574.78. The duo was also found to be in possession of less than 25 grams of heroin and cocaine, which was found inside the duo’s vehicle. (Source hillsdale.net)

Police probe theft of $500,000 cognac container in Rosedale, Md. 

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WG Security Products

Your External Business Partners Series

Representing WG Security Products, Ed Wolfe, VP Business Development, and Tim Gates, VP Sales, tell us how their new Seal Tag product is helping retailers across North America combat the growing problem of wardrobing. An innovator in EAS products, WG also offers the Ninja Tag, a security solution designed for ease of use and the advanced security of boxed merchandise. Ed and Tim reveal why WG’s innovative products are making a huge impact on the retail industry.

Watch the interview here.

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e-commerce
Sponsored by The Zellman Group
How do the FBI and Secret Service know your network has been breached before you do? They go undercover on the dark web  The agencies do the one thing companies don't do. They attack the problem from the other end by looking for evidence that a crime has been committed. Agents go undercover in criminal forums where stolen payment cards, customer data and propriety information are sold. They monitor suspects and sometimes get court permission to break into password-protected enclaves where cyber-criminals lurk. They have informants, they do interviews with people already incarcerated for cybercrime, and they see clues in the massive data dumps of information stolen from companies whose networks have been breached. (Source csoonline.com)

Retailers Are Finding That Data Vulnerability Can Undo Years of Brand Equity  First and foremost, companies should take all possible steps to safeguard sensitive data. An ounce of prevention (translation: millions of dollars in technology upgrades and IT hires) can outweigh a pound of cure (many more millions of dollars and months of PR, social and paid-content spinning as a brand’s image threatens to go down the tubes). According to Risk Based Security and the Open Security Foundation, data-loss incidents in 2013 tripled year over year to 2,164, exposing more than 800 million records of one kind or another. More than 70 percent of these incidents involved outside attackers, with 25 percent of losses caused by insiders, usually through accidents or human error. Given this trend and the fact that hackers have grown more brazen and sophisticated, companies of all types and sizes should view breaches “as an inevitability, and take measures before the crisis,” says Renée Richardson Gosline, assistant marketing professor at MIT’s Sloan School of Management. This holds especially true for big retailers, increasingly targeted for their rich stores of customer information gleaned from billions of annual transactions. (Source adweek.com)

Amazon Integrates Ads into Mobile Search Results
 

Big Data
Sponsored by Verint
Is EMV Technology 20 Years Too Late? Experts say it would NOT have prevented the Target data breach  In the aftermath of retail's recent data breaches, new enthusiasm has embraced EMV, the chip and PIN credit card security toolset, as a safer way to process plastic. There’s just one problem: Maybe it’s not the solution - especially when it comes to card-not-present fraud. Better, smarter transaction validation is said to occur when the chip is present. There’s no easy way to skim chip and PIN card data, and when a PIN is required, the level of security at point of sale is significantly higher than with mag stripe cards. However, there is some confusion about what EMV can do. According to Ralph Dangelmaier, CEO of payments gateway BlueSnap, EMV would not have stopped the Target breach. That belief is widely accepted among security experts. Chip and PIN cards are virtually impossible to copy. But, Target’s breach occurred in the company’s data center. The nature of the physical cards did not matter at that point. Lack of adequate security and an obvious lack of effective encryption are what went wrong at Target. So, running to EMV because of Target is fundamentally illogical. Yes, EMV cuts card-present fraud, but Karen Webster, CEO of payments experts Market Platform Dynamics, said a sharp jump in card-not-present fraud will make up for the security gains. That's what happened in the United Kingdom and Europe after widespread EMV adoption. (Source cutimes.com)

What Makes Big Data Projects Succeed
Technology: Companies with existing data warehouse environments tend to create value faster with big data projects than those without them. People: Form teams of people with quantitative, computational, or business expertise backgrounds. Just as you can hold onto some of your legacy technologies, you also don’t need to bring in entirely new people. A clear business objective: Popular wisdom suggests that big data projects are primarily about sifting through a big pile of data to find promising relationships. That is an essential task, but it will be an unproductive fishing expedition unless a company has a business problem in mind. (Source hbr.org)

Minn. Police Dept. Builds An App, Nabs Big Data To Find And Fight Bad Guys 
Last year the Rochester Police Department (RPD) decided to build an app to keep its officers' 160 work smartphones connected and in communication when on the job. The RPD mobile app keeps cops in communication, and also uses license plate numbers as a portal into a vast trove of intelligence on vehicles and their histories. This gives officers in the field more information about a car and the people associated with it than the driver themselves may know. During traffic stops, officers punch a license plate number into the app, which “does a very quick analytical deep dive look into anyone who has been associated in any way, shape, or form with this vehicle; (that information) goes through a filter to find pre-identified prolific and serious offenders, anyone with a warrant, and anyone on probation. All of that information is then delivered back to officer on the street within five to 15 seconds.” (Source fastcompany.com)

86% of customers would shun brands following a data breach
 

Retail Crime News
Sponsored by Sony

Survela discovers 7 million stolen credit cards on black market with majority coming from U.S. banks  Survela analysts have discovered 7 million stolen credit cards exposed in the black market. The exposure is the result of a data breach from Ukranian Hackers at ATMs and Point of Sale systems. A majority of cards seem to come from United States banks. The exposed data includes valid Credit Card numbers, bank routing numbers, full names, PINs, social security number, card expiration dates, floats, dates of birth, states, and zip codes. (Source yahoo.com)

‘Till Tap’ Family Hits Northwest Arkansas Businesses; suspect wanted in 14 states  A felony theft of property warrant has been obtained for the arrest of a woman identified as Linda Marie Owens in connection to cash thefts that occurred at local grocery stores on Aug. 28, 2013, according to a news release from the Fort Smith Police Department. (Source 5newsonline.com)

Email reveals Louisville Metro Police may have feared escalating attacks ahead of flash mob violence  An email from a deputy police chief suggests the Louisville Metro Police Department feared escalating attacks along the waterfront long before chaos erupted Saturday night. LMPD Police Chief Steve Conrad and Louisville Mayor Greg Fischer's office are continuing to call what happened an aberration, but an email and the report that goes with it, revealed some on the police force saw the problems building. (Source wave3.com)

Credit card counterfeiting operation uncovered in Haverhill, Ma.

Rochester, New York pair indicted in credit card case; CVS and Hannaford Grocery hit for $1500 

Two men connected with $1M Atlanta counterfeit currency ring sentenced to 12 yrs - 3 yrs - Four others already sentenced

Dass Salon employee busted for $10,000 worth of fake gift cards in Alpharetta, Ga.

Bomb threat evacuates Chesterfield, Va., Wal-Mart

3 teens arrested in $8k smash-and-grab at True Religion jeans store in San Antonio

Man charged in connection to Central Texas identity theft ring

Sacramento, CA Police beef up patrols in wake of gang shootings

Shoplifter Attacks Loss Prevention Officer outside Mall of Abilene

Armed Robber gets 68 yr prison sentence for five armed robberies in Brooklyn

Gold shop employee charged in theft of diamonds from other jewelry store at Denver Merchandise Mart

Victoria's Secret sees another $3000 theft at Northshore Mall

Tacoma, WA Walmart employee accused of stealing cash, says he wasn't getting enough hours

Robberies and Burglaries

 

Vendor Spotlight
 

Sony Launches Affordable, Compact HD Security Cameras

C-Series Cameras Deliver Professional-Grade Features for
Small-to-Midsize Businesses


Sony Electronics has announced a new line of affordably priced, high-performance security cameras. The high-definition C-Series cameras – models SNC-CX600 and SNC-CX600W – fit a range of security or surveillance applications, especially those for the small-to-midsize business (SMB) market. This includes retailers, offices and restaurants.

“Small- and medium-sized businesses are more interested in security and surveillance than ever before,” said Mark Collett, general manager of Sony Electronics’ Security Systems Division. “However, these customers typically have smaller budgets, so most high-end HD cameras are cost-prohibitive. Our new C-Series cameras are particularly well suited for smaller installations because they offer professional-level features in a small, well-priced camera that is easy to deploy and manage.”

The SNC-CX600 and SNC-CX600W cameras are equipped with many features not typically found in comparably priced products. The cameras include:

720p (HD) image quality for high-resolution imaging

 
A 120 degree viewing angle rather than the standard 90 degree angle, which reduces the number of cameras needed to cover an area

 
A built-in motion sensor that works in both light and dark environments
White LED illumination for true-to-life color recording


 
Edge storage capabilities that reduce costs by recording video and audio directly onto microSD or SDHC cards, bypassing the need for external recorders

 
Sony’s IPELA ENGINE EX integrated signal processing system that enhances video quality


 
Wi-Fi certification that enables the stable transmission of video via wireless networks; Improved security and simplified setup using WPS (Wi-Fi Protected Setup)
A speaker that plays alerts or pre-recorded voice messages
A microphone for optional sound capture


The SNC-CX600 and SNC-CX600W both have a list price of $498. Both cameras are available through Sony’s product distribution channel.

Media Contacts
Tom Di Nome
Sony Electronics
201.930.6357
tom.dinome@am.sony.com

Jennifer Gill
Muirfield Partners
310.785.0810
jenn@muirfieldpartners.com

 

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Susan Baker was named Vice President of Loss Prevention for EZCORP Inc.
Don Wuchter, CFI
was promoted to Director Loss Prevention Eastern Division Paint Stores Group for Sherwin Williams.
Jordan Rivchun
was promoted to Senior Manager of Investigations for DSW.
Donald Abba II was named Loss Prevention Manager for Macy's.
Nicholas Brown was named Loss Prevention Manager for Nordstrom.

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Your Career
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5 Habits that Lead to Failure (and What to Do Instead)  If you keep performing these bad habits, you could be ruining your career and the company! Success is equal parts doing what works and staying away from what doesn't work. Stay away from these five mental habits, and see how successful you can be! (Nobody's a mind reader)

Why Constantly Switching Roles Stresses You Out  It's no secret that every worker wears many hats, but this could be the cause of most of your stress! According to this study, the more you have to make switches from one social context to another, the more stress you are likely to have. (Social connections bad?)

The 6 Stages of Career Development
Whether you are in your twenties and filled with a sense of optimism and finding what works for you, or if you're in your mid-thirties, calmed down and have set a path in which to achieve your dream or goal, everyone experiences one of these stages in career development. (Where do you fall in the scheme of things?)

Increase Workplace Flexibility and Boost Performance  It can be good to have workplace flexibility; you could find your employees to have increased morale and motivation, but as a leader, you probably have some concerns. It's understandable. Try using these tips to help redesign your work. (More teamwork)

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Tip of the Day
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Sending and delivering the LP message in stores and at the corporate office is probably one of the most critical things one can do everyday. How you communicate and how you deliver your message will determine how they respond and react. If you expect to improve performance and influence change in the stores, then you've got to communicate in their words and their terms. Each company has a message, a mission and core values and your message should fit all of them and be an extension of them and not an addition to them. This breeds integration and results in inclusion, all of which are important elements of a successful executive.

Just a Thought,
Gus Downing

Gus Downing

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