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April 1, 2013

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News Brief
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Bryan Shepherd was promoted to Vice President of Loss Prevention for Lids, a division of Genesco. Bryan was previously the Senior Director of LP for Lids. Congratulations Bryan!
Robert Mirakaj was promoted to Senior Regional Loss Prevention Manager for Gap Specialty. Robert joined Gap Inc. in 2007 as a DLPM for Banana Republic in New York. In 2010, he was promoted to RLPM for Gap Specialty for the New York Region. Robert is a graduate of Boston’s Northeastern University College of Criminal Justice. Prior to joining Gap Inc., he served the U.S. Dept. of Defense overseas in Kosovo as a civilian contractor and then held various LP positions within the Macy’s Herald Square Flagship store. Congrats Robert!

Glassdoor's Top 6 Highest Rated Retail CEO's  Jeff Bezos, Amazon, Blake Nordstrom, Nordstrom, Glenn Murphy, The Gap, Frank Blake, The Home Depot, Sharon Turney, Victoria’s Secret, Ed Crenshaw, Publix. Great read about how employees rate the success of their CEO's. “While anyone can assume a position in leadership, not everyone garners their employees’ support for how they lead the company,” said Robert Hohman, Glassdoor CEO and co-founder. “The CEOs who are most successful in gaining employee approval are those who paint a clear vision of what the company is setting out to achieve and how it’s going to get there. To be recognized by your employees as a strong leader also comes as a result of having a solid company culture that helps employees foster the skills necessary to move business forward and meet the needs of customers.” (Source edgl.com)

7 Ways Mobile Commerce Will Change Retail  As the online and offline worlds converge, mobile commerce has the potential to eclipse desktop-based ecommerce and, perhaps, even replace a significant portion of traditional retail shopping. Mobile-driven online sales in the U.S. are expected to reach $2.12 billion in 2013 and explode to about $62.2 billion in the next three years, according to an eMarketer report. With such phenomenal growth, some change is bound to come. New Payment Services Will Emerge - Payment solutions like PayPal, Amazon Payments, or similar — and digital wallets like Google Wallet — will continue to grow and improve, offering mobile shoppers the option to pay with a single tap. Other new payment systems, including some from mobile service providers, will also emerge. (Source practicalcommerce.com)

The Best Sales Associate for a Retail Brand? Educated... Not Trained  "You train animals ... but you educate people.” You have to start with selecting people who have certain personality traits. Our absorption with social media these days is often a cop-out in one respect. Something far more fundamental is involved: Do sales associates genuinely like people? Do they want to know about people? Are they thoughtfully interested in how their customers behave as people? A great conversation with the former Macy's West division CEO Robert Mettler. (Source forbes.com)

As teens abandon malls, trendy retailers lose their cool  Enclosed mall traffic was down 1.1% last year compared with 2011, according to retail researcher ShopperTrak. Malls have been on the wane for years, as shoppers turn to e-commerce, which is easier, and outlets, which are cheaper. But retailers that cater to teens are especially vulnerable since their customers surf social media websites more than they hang out in malls. In addition, the teen population is contracting—the number of 15- to 19-year-olds in the U.S. in 2011 was 20.9 million, a 2% drop from 2008, according to the U.S. Census Bureau. With a shrinking shopper base, the only way for retailers to get ahead is by stealing market share. (Source crainsnewyork.com)

Operation "Pandora-Storm" shuts down global credit card fraud ring  The organized crime group stole credit and debit card details and PIN codes by manipulating point-of-sale (POS) terminals in big shopping centers across Europe using sophisticated methods, the European law enforcement agency said last Thursday in a press release. Members of the group used the stolen data to create counterfeit payment cards that were then used for illegal transactions outside of Europe, in countries like the U.S., Argentina, Colombia, the Dominican Republic, Japan, Mexico, South Korea, Sri Lanka and Thailand. The credit card fraud network was primarily controlled from Romania and affected around 36,000 card holders from 16 European countries, according to Europol. In addition to physically manipulating POS terminals and rigging them with rogue credit card readers, the group also used malicious software developed for such systems and engaged in online fraud activities, the agency said. (Source computerworld.com)

8 p.m. shooting Saturday outside Toronto Mall leaves one dead another injured  Det. Rob North spoke with media on Sunday afternoon, saying that police had identified the man killed in the shooting outside the Yorkdale Shopping Centre the night before. Hours after the shooting occurred, North had told reporters that police were seeking "five or six suspects" in connection with the shooting. At one point, all the mall exits were closed and hundreds of people were forced to remain inside the mall. (Source cbc.ca)



Macy’s ad mistakenly marks down gold and silver necklace from $1500 to $47.  “Super Buy” was the heading that caught so many shoppers’ eyes as they flocked to Macy’s; the actual price was supposed to read $479. Macy’s honored the sale price until the mistake was caught later in the day. (Source wfaa.com)


Four people were hurt Sunday when a driver crashed his car into a Walmart and then assaulted customers inside.  The man hit two cars in the parking lot at about 11:15 a.m. with his red sedan then crashed through the storefront near the pharmacy and collided with a display before stopping. The unidentified driver then got out of his car and used a blunt object to attack people. Investigators have not determined how fast the driver was going at the time of the crash but the car went about 20 feet into the Wal-Mart Supercenter that had about 70 people inside. One person suffered serious injuries, three others, including a Walmart employee had non life threatening injuries. (Source go.com)


Three people shot at Pennsylvania Shopping Center.  Police said three people, all innocent bystanders, got shot when two gunmen fired wildly outside the busy shopping center in Edgewood, shattering storefront glass and at least one vehicle window as panicked shoppers screamed and ran for their lives about 4:30 p.m. Saturday. The shopping center’s Foot Locker, Villa and Dollar Tree suffered damages from the shooting. Dozens of law enforcement officers combed the area surrounding the shopping center but did not find the gunmen, who fled on foot. All three victims are expected to make a full recovery. (Source wpxi.com)


Pawn Shop in Redding, Cal. busted for receiving stolen property; 18 transactions of ‘new in box’ merchandise from Target and Walmart.  Police are saying the pawn shop gave the thieves $4000 for the 18 transactions of electronics merchandise, no indication of what the retail value was. The merchandise believed to be stolen from the Target and Walmart stores in Redding included, flat screen televisions, DVD / blu-ray players and game consoles. (Source redding.com)

Lincoln woman sentenced for sending son to shoplift.  A Lincoln woman has been sentenced to six months in jail for sending her 11-year-old son into a local store to shoplift, then abandoning the boy in the store's parking lot. Batrina Perez, 31, was sentenced Friday. Prosecutors said Perez gave her son a list of food to steal and sent him into a local grocery store. Store security stopped the boy when he wheeled a grocery cart full of $200 worth of food outside the store without paying. (Source omaha.com)

Couple steals $400,000 in diamonds from a store in Sydney, Australia.  Police are searching for a couple following the theft of $400,000 worth of diamonds from a jeweler in Castlereagh Street, Sydney. Police say the pair was shown a number of pieces on Tuesday. It's alleged that, while no one was looking, the man entered a workshop area and stole a number of rare high-quality diamonds. The couple left the shop a short time later while the theft was noticed only the following day. (Source yahoo.com)


Police investigate West Hartford jewelry store robbery. 
Police are investigating after a Kane Street jewelry store was robbed at gunpoint Saturday night. Police responded to Solid Gold Jewelry at 8:12 p.m. on the report of an armed robbery. Three individuals entered the store, stole numerous gold chains and fled, police said. One shot was fired during the robbery but no injuries were reported. (Source wtnh.com)

Thwarted armed robber suffers heart attack during jewelry store smash-and-grab in Oxford, England.  Workers and shoppers tackled the man who suffered the heart attack. His accomplice is on the run. A would-be robber suffered a "life-threatening" heart attack while he and his accomplice smashed the windows of a jewelry store Saturday. (Source oxfordmail.co.uk)

Wounded vet says he was kicked out of Tennessee mall for using Segway.  An Army veteran who was left unable to walk for extended periods after being wounded in Afghanistan says he was kicked out of a Tennessee mall for riding his Segway. Master Sgt. Michael Trost said he was riding the personal transport device through Foothills Mall in Maryville when a security guard told him to leave. Trost told him it was an ADA, or a handicap piece of equipment. A representative from the mall said that disabled people are allowed to use Segways in the shopping center as long as they are operated in a "safe manner"; the mall security guard told Trost he was speeding. (Source wate.com)


Suspect caught after armed robbery of a Walgreens following a 100-mph chase.  A Washington man who allegedly robbed a Missoula, Montana drugstore and led police and sheriff officers on a high-speed chase in his Lexus, was behind bars early Saturday morning. Michael Scott Burke, 31, was apprehended without incident, he now faces felony charges of armed robbery, criminal endangerment and criminal possession of dangerous opiates, and a misdemeanor charge of fleeing from peace officers. City of Missoula Police were assisted by Missoula and Lake County deputies in the pursuit and stop of the suspect’s vehicle. (Source kaj18.com)


Huntsville police charge two with robbery after incident at Walmart.  Two people were arrested and charged with third-degree robbery after an incident at the Sparkman Drive Walmart on Saturday. The store's loss prevention told police at about 7:30 p.m. they were in the process of detaining Carol Trippe for possible shoplifting when Dyerius Moore assaulted both store officers in an attempt to free Trippe. The store officers were able to detain both suspects until police could arrive and take them into custody. There were no injuries reported. (Source waff.com)

Yuma, Arizona Police arrest three suspects in Food City robbery; suspects used pepper spray on employee.  Yuma police say four suspects pepper sprayed employees of Food City Saturday evening in an attempted shoplifting incident. Police say four male suspects tried to shoplift, and when employees confronted them, the suspects pepper sprayed the store employees. The suspects got away in a vehicle, but police found three of the suspects a short time later. Sunday in court, the three men were charged with aggravated robbery and aggravated assault with a deadly weapon. (Source yumasun.com)

Last week's most popular news article-

Jerry Biggs, Director ORC Division at Walgreens, with ABC News on Organize Retail Crime. ABC Nightline Reporter travels with Jerry Biggs, Director ORC Division of Walgreens to the underworld of organized retail crime. (Source go.com)


Please note the corrected link to the following article published last week.
 
GameStop sales forecast slashed; customers waiting for the newest technology.  Microsoft which launched its Xbox 360 in 2005, may release the next version late this year. Sony Corp. has announced a similar release date for its next PlayStation, last completely refreshed in 2006. This hiatus between console generations has been painfully long versus prior cycles. Last month, U.S. retail sales of videogame hardware and software were down 25% from a year earlier. (Source nbcnews.com)

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eBay News
 

eBay Global Asset Protection Investigators work with law enforcement and retailers leads to convictions for Organized Retail Theft Ring

NORRISTOWN, Pa. (CBS) – A New Jersey man who Montgomery County prosecutors say was the brains behind a sophisticated retail theft ring that preyed on stores in 11 counties in Pennsylvania (see related story) is headed to state prison. A Montgomery County judge sentenced the man to 15 months to four years behind bars in connection with the operation that resulted in more than $24,000 worth of merchandise being stolen. Prosecutors say the ring leader and his co-defendants would use homemade UPC labels to purchase items for less than their value then sell those items on on-line. Prosecutors say the ring generated more than $170,000 from the stolen goods. They also used false and stolen identities to cover up their crimes. Click here to read full article.

For further information on PROACT email inquiries to; PROACT@eBay.com

ORC News
 
Virginia based Jewelry theft ring leader pleads guilty.  The accused leader of a jewelry theft ring pleaded guilty to racketeering conspiracy before a U.S. Magistrate Friday. Cuadros-Garcia is accused of leading a group that stole more than $4.6 million in jewelry from victims in seven states. The group would follow jewelry store customers to their home, and then violently take the merchandise. Cuadros-Garcia faces a maximum penalty of 20 years in prison. Three co-defendants previously pleaded guilty for their roles in the theft ring and were sentenced to serve 87 months in prison. (Source fox43tv.com)

Wilson Borough man attempts to steal vacuums from Pennsylvania Wal-Mart, flees scene.  Police arrested Scott Folmar at his home after he fled the Walmart store in Lower Nazareth attempting to steal vacuum cleaners. Folmar now faces felony theft charges as well as probation violation. (Source lehighvalleylive.com)

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Retail registration is currently outpacing 2012!
Showcase at the retail asset protection event that retailers are flocking to!

Many companies are bringing teams of five or more executives: 7-Eleven, Advance Auto Parts, AutoZone, Big Lots, Dick's Sporting Goods, Dollar General, Family Dollar, jcpenney, Lowe's, PETCO, PetSmart, Publix, Home Depot, Home Depot Canada, Target, The Pep Boys, Walmart and Walgreens. See registered companies here.

MORE Dedicated Exhibit Hall Time: RILA has added an Exhibit Hall Preview Hour on Monday, April 29, from 12:30 - 1:30 p.m. This time will focus on engaging the retailers much earlier in the conference.

MORE Chances to Network: Golf is moving to Sunday, so now you can attend both the charity golf outing on Sunday and the complimentary training session on Wednesday afternoon. And with the event and hotel held in the same location, you are guaranteed to run into retailers in the restaurants and hotel lobbies.

Testimonials from Attendees:

 “The RILA Retail AP Conference is differentiated in many ways. The meaningful topics and subject matter experts that lead the discussions, the commitment to excellence and the balance that RILA leadership purposely drives between the retailers and the vendors, ensuring that both are receiving value from attending.”
- Libby Rabun
(Vice President, Loss Prevention – AutoZone)


“At the RILA Retail AP Conference, breakout sessions are assigned into tracks that allow you and your team to pick what interests you to learn or network. I like the session tracks to pick up new ideas and the vendor show room to see what is new in technology. Additionally, I bring my team to the conference for the tremendous learning experience.”
- Stan Welch
(Vice President, Loss Prevention, J. C. Penney)

“RILA was the first group to really encourage the interaction of practitioners and the companies that support them by inviting everyone to attend the great educational sessions. Sitting next to a LP leader during a presentation gives me an unprecedented opportunity to truly learn and understand the challenges they face now and in the future. As a result, my company can better deliver solutions that help those leaders be successful.”
- Cheryl Blake
(VP of Business Development, Verisk Retail, a Verisk Crime Analytics brand)



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Thought Challenge
 

2013 Thought Challenge

Daring to Soar... Are you acting like Icarus?
By William (Bill) Patterson
Regional Loss Prevention Manager
Spencer Gifts

Many of us have heard the phrase, “Dare to soar”. It is commonly utilized to encourage people to reach for their goal no matter the difficulties that may arise but to me though it is more than that. I relate this saying it to an Ancient Greek Myth about Icarus and his Father.

Icarus was the son of a master craftsman Daedalus. Daedalus fashioned two pairs of wings out of wax and feathers for himself and his son. Daedalus tried his wings first, but before taking off from their island he warned his son not to fly too close to the sun, nor to close to the sea, but to follow his father’s direction or path. Icarus overcome by his own sheer giddiness of being able to fly, he soared through the sky curiously, but in the process he came too close to the sun, which melted his wax wings. Icarus kept flapping his wings but quickly realized that he had no feathers and was flapping his bare arms thus falling into the sea.

Did Icarus Dare to Soar? Of course he did, but did he follow his path? Of course not, he got caught in the moment. Many people have been caught in the moment from time to time, but how does this happen and can it be prevented? Simply put, YES, if a person does not know what their true direction was they will not soar or if they mistake being courageous for leadership and drive they may be stuck flapping their bare arms.

So when I am preparing to soar I think back to the story of Icarus and think over:

What is my Sun?

What are my wings of wax?

What is it that could make me fall or what happens if I fall?

When we answer these questions beforehand we truly understand how to “Dare to soar”.

Submit your Thought Challenge today!

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Loss Prevention Manager
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Bryan Shepherd was promoted to Vice President of Loss Prevention for Lids, a division of Genesco.
Robert Mirakaj
was promoted to Senior Regional Loss Prevention Manager for Gap Specialty.

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How to Manage Difficult but Talented Employees Many employees who are very difficult can also be exceptional contributors. Sometimes the same keen intelligence that makes them talented also makes them challenging. Do you think Steve Jobs and Bill Gates would have been easy to manage? (Not a piece of cake)

Cultivating Charisma: How Personal Magnetism Can Help (Or Hurt) You at Work Olivia Fox Cabane, author of "The Charisma Myth," talks about why charisma is so critical to business and how special Jedi mind tricks can help get you there in this interview with Fast Company. (May the Force be with you)


Last week's most popular articles --

The One Skill All Leaders Should Work On  If there was one skill you had to pick for the majority of leaders, what would it be? You should answer assertiveness. Not because being assertive is such a wonderful trait in and of itself. Rather, because of its power to magnify so many other leadership strengths. (We don't mean be pushy)

Five Way to Become a Better Team Player Almost every employer these days is seeking "good team players" -- but what does that actually mean? The job requirements of today's employees have changed profoundly. Here are five tips from Harvard professor Amy Edmondson on how to make teamwork more successful. (Are you a team player?)

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Tip of the Day
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The retail environment changes every day and staying in tune with the ebb and flow of it is critical, especially if you want to reach the top of your field. There's much to say about job security and staying with one company most of your career. But if you truly want to reach the top, you've got to be willing to sacrifice, move, and take a risk. And as you can see from the list above retail is a volatile space, but if you keep your eyes open, listen to what's going on around you, take advantage of certain situations, and time it right you'll be able to navigate your way.

Just a thought,

Gus Downing


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Upcoming Events

Retail Asset Protection Conference 2013
April 28-May 1
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2013 Annual Spring IOBSE Spring Conference
May 8 -10, 2013
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June 12-14, 2013
San Diego, CA

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August 4-7, 2013
Las Vegas, NV

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November 5-7, 2013
Atlanta, GA


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