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The D&D Daily Mobile Edition

April 2, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Retail loss prevention team priorities for 2014

By Jennifer Overstreet  Published: April 1, 2014

The challenges facing today’s retail loss prevention teams are increasingly complex and serious, from cyber security to active shooter to workforce training, compliance issues and – unfortunately – even armed gunmen inside stores or shopping malls. And with NRF’s annual Loss Prevention Conference and EXPO coming up in June, we wanted to know what’s top of mind for retail LP professionals.

We asked a few of our LP Advisory Council members to weigh in on what their top priorities are for 2014. Three different retailers, three different answers. But in our unofficial small survey, we found one common theme — people.

Steve Ippolito, director of loss prevention, Talbots

Our top priority is two-fold. Reducing shrink is always a priority, but the No. 1 priority in our company is always the safety of our associates and customers, so we’re focusing efforts on making sure all of our LP programs address how to keep people safe in the world we live in today. We’ve put a complete policy in place about how to handle what we call an “active incident,” not just an active shooter, and that will continue to evolve this year.

Joan Manson, vice president of loss prevention, payroll, benefits and legal, The Container Store

It’s hard to state just one, but among our top priorities is ongoing employee education and awareness given our employees’ integral role in helping us meet all of our loss prevention goals. We’re updating our employee training program to support our stores and ensure they have the tools they need to assist us in preventing losses. Part of that is developing additional exception reports for our store management teams. This will help increase awareness for store managers and ensure they’re well-trained on point of sale and our ongoing compliance efforts. We also want to continue to invest in our new and existing stores to ensure they have the very best digital recording technology.

Charles Delgado, vice president of asset protection, Meijer

As we move through 2014, we’re squarely focused on reducing shrink and increasing profitability. Shrink, whether operational or transactional, undermines sales, so creating a formidable culture of shrink awareness is a top priority. We’ll do this by leveraging technology, along with training and development. Internet protocol video, enhanced analytics and exception-based reporting will quickly identify patterns of loss and enable our team to target problematic activity efficientl­­­y. Training and development will fuel our team for current and future productivity to support the organization and address the fluid patterns and trends of theft, fraud and overall shrink.

How do your team’s priorities compare to this sampling? We’d love to hear what your goals are for 2014, so we’re continuing the conversation in our Retail Loss Prevention Professionals Group on LinkedIn. Log in to join the conversation and connect with some of your retail LP peers before the conference, June 11-13 in Fort Lauderdale.

*Published on the NRF Retail's BIG Blog

Toys R Us RLPM Murder Case Update: Plea Deal Being Considered  A pre-trial hearing for Bernard Grucza, former RLPM for Toys R Us the man accused of killing a Toys R Us assistant manager last July, inside the Hamburg, NY store, was adjourned yesterday as both sides consider a plea deal. After months of intense searching, law enforcement agencies narrowed in on Grucza, who was a co-worker of Larry Wells. Wells, a beloved assistant manager at the store, was brutally stabbed to death inside his office. He left behind a daughter and a wife who was pregnant with the couple’s second child. The Daily's Special Report published on October 18, 2013 outlines the details on how this case unfolded. (Source wivb.com)

Kroger unveils new enterprise IT architecture called Retail Site Intelligence  Kroger on Wednesday partnered with eInfochips and Wincor Nixdorf on a new enterprise IT architecture called Retail Site Intelligence, the companies announced at the International Security Conference and Expo here. This architecture for stores of the 21st century uses ZigBee wireless mesh networks to integrate long battery life sensors, hand held devices, point-of-sale devices and video management software into a next generation platform for retail applications such as loss prevention, store automation and analytics. The introduction of the RSI architecture, and the deployment of new retail business solutions by Kroger, culminates two years of global collaboration between Kroger and eInfochips to develop the underlying technology products for Stores of the 21st century. Commercial versions of the RSI solutions being piloted by Kroger will be available later in 2014 with support and customization services delivered globally. (Source drugstorenews.com)

Omni retail is here and Omni LP might be the next big thing  Over the last 18 months the vast majority of retailers have added Omni channel executives and all of the new efforts labeled Omni-channeling where the line between brick and mortar and online disappear, appears to be the future of every retailer on the planet. With digitally driven Millennials taking control with expectations never seen before. And now this week Neiman Marcus makes it official - there's no more separation between online and brick and mortar as they merge the store and online merchandising and planning teams into a single operation. And with that development how do we evolve as an industry? The management teams are there and the biggest threat to the business is the online hacker, and with EMV coming, online fraud will explode next year. So how are you positioned when the tide has completely changed? Yes we'll still have the fundamental needs and ORC will continue to increase as online actually helps fuel the problem. But when the two worlds are completely merged who'll end up leading the efforts? As the merger brings IT Security and LP closer together there's going to be a day when one is the leader. Just a thought. (Source wwd.com)

9 Overcome By Fumes At Horsham Strip Mall, in Horsham, Pa.  Nine people are recovering after they were overcome by fumes at a strip mall in Horsham. The incident was reported around 6:30 p.m. Tuesday at the 300 block of Horsham Road. The fire marshal cleared the scene around 8:20 p.m. CBS 3 is told construction workers were working in a vacant store with gas and propane. The incident remains under investigation. (Source cbslocal.com)

Aldi buys site for Southern California headquarters/DC  In December, Aldi announced plans to open 650 stores in the United States during the next five years. The planned 800,000-sq.-ft. facility would serve as Aldi’s West Coast regional office and distribution center as it looks to expand into the Southern California market. (Source chainstoreage.com)

AT&T plans more than 3,000 retail hires

Police Confront Rising Number of Mentally Ill Suspects

Stay ahead of Organized Retail Crime - ORC Statistics coming to www.d-ddaily.comAs we strive to drive value to retailer's and law enforcement's efforts in combating ORC, we will post a new pages to our D&D Daily website for LP and Safety executives as well as those involved in our law enforcement teams to view our ORC statistics that have been used in recent conferences such as LAAORCA and the CLEAR Conference. Stay tuned as we post more details and announce the kick off of this information-driven addition to our website!

Quarterly Same Store Sales Results
Claire's Q4 down 10.7% with net sales down 11.7%

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"Taking an AP Team & Program to the Next Level"

New Episode
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Jim Connolly, SVP Asset Protection for Burlington Coat Factory, talks about the keys to establishing a successful LP program – and how you take that program “to the next level” once it has matured. In 2010, Jim successfully engineered the biggest re-organization of Burlington’s LP program in the history of the company. Here, he offers tips on how to retain, challenge and develop team members, while keeping it fresh and exciting for the executives. Watch the interview here.

Solution Providers, have a video or commercial you want to publish? Contact us.

e-commerce
Sponsored by The Zellman Group
Mobile is lead driver for changes in payments technology  The ease with which customers can pay for purchases is absolutely integral to the success of shopping on mobile. Having to enter too much information or copy out card details on the move is cumbersome and off-putting for most people, meaning transactions are often abandoned. "Shopping cart abandonment is one of the major issues merchants are facing when it comes to mobile. The ability to make payments is a significant part of the issue – after all, without successful payment, no transaction can be completed," Oxman said. "Making mobile payments faster and easier is a big driver for the types of mobile technology that are being developed.” Whether it's about ensuring security, providing a converged commerce experience or enabling widespread adoption and usage, one thing is clear, greater collaboration across the payments chain will be core to the success of mobile technologies. (Source mobilepaymentstoday.com)

Paper Bitcoin wallets stop hackers finding your spacecash  The PiperWallet is a small black box that does little more than generate numbers and spit out paper. But if you invest in bitcoin -- the popular digital currency -- it could be a lifesaver. It's good to be a little paranoid when it comes to storing bitcoins. There's a lot of malicious software out there that sniffs around on computers for ways to steal the digital currency. That's why PiperWallet takes a different tack. Based on the popular Raspberry Pi hardware kit, this $200 (120 pounds) device makes bitcoin wallets out of paper. That way, no one can hack them. "If people had stored their coins in PiperWallet, then they wouldn't have lost them on Mt. Gox," says PiperWallet's creator, Chris Cassano. He has sold about 300 of his PiperWallets to date, mostly to paranoid bitcoin types, or to bitcoin ATM operators who want to give customers a quick and easy way to print out a secure bitcoin wallet. The device is easy to use. You plug it in, push a button, and out comes your wallet complete with digital keys and phone-scannable QR codes. You can print a wallet, use your phone to fund it with bitcoins, and then hand it over to a friend or family member just like cash. (Source wired.co.uk)

February E-Commerce Sales Show Strong Year-Over-Year Growth
 

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Press Releases
 

GORDMAN’S INC SELECTS INTELLIQ FOR EXCEPTION
BASED REPORTING

Chicago - April 3, 2014 - Gordman’s Inc, a 93 location department store based in Nebraska, USA offering designer names at big savings, is pleased to announce the launch of the IntelliQ Forensic Analysis solution which has been implemented to replace Navistor help reduce shrinkage, improve margins and increase sales in stores. As part of their extensive search for a solution partner, Gordman’s took part in IntelliQ’s unique “Data Challenge”, in which IntelliQ were able to forensically analyze Gordman’s EPOS data and identify where losses were being incurred and the root cause of those problems.

Dave Brightly, Director of Loss Prevention and Risk Management found IntelliQ’s Data Challenge to be of tremendous value in identifying a solution to maximize efforts to identify employee fraud, quickly, efficiently and in a cost effective manner. “We were looking for a solution to replace Navistor and after an extensive search in the marketplace we felt that IntelliQ was by far the best fit solution for our requirements today and provides an excellent platform for us to move forward with”.

Malcolm Peden, CEO of IntelliQ commented “The IntelliQ Data Challenge is a huge differentiator for us in the market place and continues to assist us in demonstrating the ease of use of the solution and assists customers to build a business case to support investment. We are extremely pleased to be working with such an ambitious company like Gordman’s and look forward to supporting them in growing their business going forward”.

About IntelliQ
IntelliQ are the leading provider of Forensic Analysis Solutions to the Retail industry. The IntelliQ solution enables our clients to efficiently analyze transactional data from multiple sources and quickly identify instances of potential fraud, loss or failure of process compliance. With a dominant presence in the Retail sector IntelliQ’s solutions help generate rapid, substantial and sustainable ROI.
For more information please see: www.intelliq.com

Please come visit us at RILA April 6-9 in Indianapolis. Booth # 221 Call Tamara Wasserman 312 662 2151 or email at Tamara.wasserman@intelliq.com

Contact:
Tamara Wasserman
Tel: 312 662 2151
E Mail: PR@intelliq.com

 

Retail Crime News
Sponsored by Sony

3 men ordered tried in Detroit CVS security guard's slaying  For the first time we're hearing directly from the men investigators say shot and killed CVS security guard Courtney Meeks in the store parking lot on Feb. 26. During the hearing Tuesday recordings of their interviews with detectives were played. Investigators say store surveillance video shows a woman coming out of the CVS on Schaefer Highway as her adult cousin and 6-year-old son were being carjacked by Jeremy Jackson and Jamare Rucker. (Source clickondetroit.com)

Nashville Residents voice concern about Kroger security change  Some residents worry armed security guards may disappear from their area Kroger. "I worked here back when I was in high school, and we had security guards, and they were armed," said Hermitage resident Heath Robinson. "I think it's ridiculous. What's the point in having security guards if they're not armed? You might as well put a security uniform on a cashier. It's the same thing." 10 TV in Columbus, OH has acquired a letter sent from the US Protection Service to their guards saying employees will carry "no weapons (including knives and guns), no handcuffs, no chemical repellent, no baton. A black belt should replace your duty belt while working at Kroger." "We have numerous means to provide security in our stores," said Kroger spokesperson Melissa Eads. Eads declined to say whether local security guards would continue to be armed, adding the company doesn't share specific security plans. She did say Kroger recently decided to make changes to security, though the changes vary from store to store based on what's happened there the past three years. (Source wsmv.com)

Indianapolis Teens charged with murder, robbery after fatal shooting in shoplifting case  Two teenagers charged in a fatal shooting at a northeast side business appeared in court Wednesday morning. Deaundre Graves, 18, Indianapolis, is charged with murder, robbery, battery and carrying a handgun without a license. Jeffery Rhodes, 17, is charged with murder and robbery. Indianapolis Metropolitan police said the two were involved in the fatal shooting of a man at the Body Gear on Sunday afternoon. Graves pulled the trigger, police said. According to investigators, Graves and Rhodes were part of a group that tried to shoplift items from the store. A volunteer worker—36-year-old Ho Lee—tried to stop them from leaving the store. Witnesses said Graves pulled out a gun and shot Lee in the head. A 19-year-old girl was also shot in the leg. The pair ran out of the store with stolen items, investigators said. Police caught Rhodes shortly after the shooting; he had new clothes with price tags and security tags, according to court documents. (Source fox59.com)

Eufaula, AL Police applaud Walmart Loss Prevention department - suspects had EAS keys  According to the detective, loss prevention team efforts resulted in the arrest of Marvin Terell Brooks, 40, of Columbus Ga. on the felony charge of possession of burglar’s tools. Brooks was apprehended with a magnetic security tab remover, an Alpha security tab remover and assorted Walmart keys on March 27. The report indicates previous arrest. According to Abbott, loss prevention team efforts also resulted in the arrest of Shimika Lashaun Jackson, 24, of Eufaula on charges of Robbery third degree and possession of marijuana first degree, both felonies, and attempting to elude a police officer, a misdemeanor. (Source dothaneagle.com)

Forever 21 robbery in Orlando; Surveillance images released  Orlando police said even though the robber's face is covered up, they hope someone will come forward with information. On Saturday night, a man wearing a werewolf mask robbed the store at the Premium Outlets on International Drive. The man forced employees to the register and asked for large bills only. Another worker saw what was going on and moved customers away from the gunman, according to police. Officials said the robber ditched the money bag outside the Nike store but kept the cash. (Source wesh.com)

Four Armed Robbers hit Jared in Plantation, FL for over $150,000 in merchandise  Monday evening at 8:45pm, four armed men wearing hoods and masks entered the Jared store in Plantation, FL. The four suspects smashed out 4 showcases containing diamond jewelry, making off with 92 pieces valued at $159,869. No injuries were reported, the suspects fled in a stolen vehicle.

2 arrested after 97 fake designer handbags seized in Fort Mills, SC 

Serial burglar's smash and grab in Aberdeen Target store turned deadly after he was shot - he was also facing charges on three other burglaries

Men arrested trying to use stolen credit cards at Walmart in Lawrenceburg, TN

Alleged shoplifter accused of smearing feces on Walmart security in Washington

Kay Jewelers in Temecula, CA the victim of a $10,000 Grab and run; 3 gold chains stolen
 

Robberies and Burglaries

 

ORC News
 
Off-duty Deputy coordinates $5,000 ORC gang bust - hitting Chico's at Orchard Hills Village Center, in Irvine, Ca.  Here's a letter sent to the Los Angeles County Sherriff's Department from Leo Doran, VPLP for Chico's complimenting Deputy Joe Luciano. Great Job on his part and the entire LA County Sherriff's department. Read Leo's letter.

Trio arrested in separate shoplifting cases in San Antonio, TX - with female suspect busted 8-30-13 for $500,000 ORC bust in San Antonio posted on Daily Three people busted hitting stores in separate cases but all tied together. Looks like the same crew busted last year. They were hitting the same businesses on multiple times with Home Depot being one of them. One female suspect is the same woman busted in five member ORC bust posted on the Daily August 30, 2013. Where the ORC gang had stolen $500,000 in merchandise. (Source ksat.com)

Two Miami suspects arrested with 100+ counterfeit credit cards in Beaverton, Ore., after targeting big brand stores this past weekend  Detectives were notified about two people likely using counterfeit credit cards by Nordstrom Loss and Prevention. When detectives investigated, they say they found that the two suspects were using counterfeit credit cards and targeting big brand stores like Nordstrom, Staples, Office Depot, Sears, JC Penney and others. Police say when they caught up with the suspects, Yasser Hernandez, 28, and Raul Gonzalez-Rodriguez, 26, were at Avis Car Rental at PDX — the two were trying to switch out rental cars. The alleged partners in crime are both from Miami and came to Portland on March 26. Police say they recovered more than 100 counterfeit credit cards and documents with credit card numbers from the suspects along with available credit limits on each card ... just to make sure they didn’t go over budget. Police say they also found about $10,000 in gift cards, cash and merchandise. (Source opb.org)

European couple hit Vail fur shops for two high end furs over the weekend  
Several Vail Village businesses were taken by surprised this weekend when shoplifters made off with some high-dollar furs, then seem to have skipped town. On Saturday, the Dennis Basso boutique in the Four Seasons reported to the Vail Police Department that someone had stolen a sable fur coat valued at $95,000. On Monday, after investigating the Dennis Basso incident, police discovered that there had been another similar theft that happened on Sunday at Fantasia Furs on Bridge Street. (Source vaildaily.com)

Two Arrests In Chainsaw Theft Ring hitting stores in Michigan  Two Chicago residents are free on bond today in connection with a two-state retail fraud ring. 35-year old Ali Ivanov and 57-year old Gaci Juric are accused of stealing nearly $10,000 worth of Stihl chainsaws from various Michigan stores in March. Police say they then tried to sell the stolen saws on Craigslist in Chicago. Most of the saws have been recovered. A third suspect is still being sought. Investigators from eight departments in four Michigan counties and two Chicago departments have worked together for a year on the case. If convicted, Ivanov and Juric face up to 20 years in prison and up to $100,000 in fines. (Source wlns.com)

Two jailed on burglary, theft charges from Walmart in Vancouver, WA  Two Vancouver area residents have been arrested in connection with the theft of car battery cores from the Woodland Walmart store, Summer N. Smith and Michael R. Scott were taken into custody March 23 and charged with 14 counts of burglary, theft, malicious mischief and trespass. Police said the thefts occurred from May 2013 through last month from a locked and secured storage area in the store. Walmart reported the loss of 349 batteries with a total value of $4,188 during that period. (Source thereflector.com)

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Vendor Spotlight
 

Axis Announces its First 4K Resolution Camera as Part of New Compact Bullet-style Series

AXIS P1428-E Network Camera brings the 4K Ultra HD standard to video surveillance with full frame rate performance in an outdoor-ready package; Latest generation of ITU standard delivers four times the resolution of 1080p

CHELMSFORD, Mass. – April 1, 2014 – Axis Communications, the global leader in network video, today announces its first 4K resolution camera with the outdoor-ready AXIS P1428-E Network Camera. The 4K standard, an established motion picture production and consumer television standard also known as Ultra HD, is defined and approved by the International Telecommunication Union (ITU) and offers a video resolution of 3840 x 2160 pixels at 30 frames per second.

Axis will showcase 4K Ultra HD performance at booth #14059 during this week’s ISC West security tradeshow beginning on Wednesday at the Sands Expo in Las Vegas.

The AXIS P1428-E Network Camera is the flagship model in the brand new AXIS P14 Series also announced today, which are compact bullet-style fixed cameras designed for outdoor and demanding indoor environments. AXIS P1428-E with 4K resolution offers a number of valuable features for security integrators and end-customers, including remote zoom and focus, a built-in slot for a micro SD/SDHC/SDXC memory card and I/O connectors for interfacing with external devices – all of which make the camera ideal for overlooking large areas like parking lots, city squares and stadiums while being able to capture fine details.

Click here to see a video clip from AXIS P1428-E Network Camera.

Axis was among the very first companies to introduce HDTV network cameras in the surveillance market with the launch of AXIS Q1755 Network Camera in January 2009. The introduction of 4K technology into Axis’ product portfolio is a natural step in the journey to respond to customer demand for consumer-grade resolution using standards-based technology.

“It was a game-changer when we launched the first true HDTV standard camera in 2009. Back then, AXIS Q1755 delivered 720p / 1080i performance for $1,499. With 4K Ultra HD, we can deliver four times 1080p resolution at a full 30 frames per second for $500 less. It’s Moore’s Law and innovative product design at work,” said Fredrik Nilsson, general manager, Axis Communications, Inc. “We anticipate that the new AXIS P14 Series will be a very popular choice for customers across many industry segments, so we’re proud to offer the 4K standard in this practical and cost-effective series at the onset.”

AXIS P14 Series consists of seven network cameras ranging from HDTV 1080p to 4K Ultra HD. The innovative all-in-one mechanical design of AXIS P14 Series includes the location of electrical components like the Ethernet connection, memory card slot and I/O connectors in the foot of the camera. This offers efficient and reliable video surveillance in any environment while allowing customers to select the camera that best meets their specific requirements and budget.

4K technology is an established industry standard both in motion picture production and consumer displays. Initially, Axis anticipates that the majority of AXIS P1428-E customers will utilize standard HDTV monitors. This will allow them to enhance any portion of the screen to pull crisp forensic video from large areas without losing details.

AXIS P1428-E Network Camera with 4K resolution is planned to be available in Q3 2014 through Axis’ distribution channels at a suggested retail price of $999.

 

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Avoid this One Big Mistake When Making a Public Presentation  Thought all those bullet points were a great way to keep your ideas lined up and know where to go next on your presentation? Wrong! This communication coach says to avoid them and instead keep a "visual/verbal balance" when giving your presentation. (Don't just use words)

Five Minutes a Day to Conquer the Fear of Public Speaking  Do you have five minutes to spare in your busy schedule? You should try to devote at least that much time to get focused on your speech, and calm the inner voices in your head! Meditation is this Nightline co-anchor's key to mentally prepare for anything. (Tune it out)

Petrified of Public Speaking? Keep these Tips and Your Audience's Fears in Mind  Don't let those fears of forgetting everything you want to say during your speech or presentation take control, instead use these tips to make sure your presentation is helping your audience to overcome their fears and connecting with them on a personal level. (Don't go over their heads)

Five Quick Success Secrets for Public Speakers  Different tips and techniques work for different people when giving a presentation. You may picture the audience a certain way to alleviate fears, or you may meditate to calm your nerves. Try these do's and don'ts to make sure your next public speaking event is a knockout! (Not so funny)

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Tip of the Day
Sponsored by Vector Security

In college Philosophy 101, they introduce the question "If a tree falls in the woods and no one is there to hear it, does it make a sound?" My answer is yes, but you've got to listen and hear it. Listening and hearing what they say is oftentimes two entirely different functions that most of us don't do on a daily basis, if ever. One of the keys to success is listening and hearing what people say and don't say. It's not just the words, it's the meaning and the intention behind what everyone says in every conversation or interview. Listening is the key and hearing is the lock the key fits into. If you expect to lead a group or land that perfect job, you've got to listen and hear what they're saying in order to respond, influence and truly make a difference.

Just a Thought,
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May 7, 2014
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NRF Loss Prevention Conference & Expo
June 11-13, 2014
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The 35th Annual RLPSA Conference
August 3-6, 2014
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