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April 5, 2013

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Dan Hannula was named Director of Loss Prevention & Safety for L&M Fleet Supply Stores. Dan has over 19 years of experience in Loss Prevention previously working for retailers including The Bon Ton Stores, Circuit City Stores, and Fingerhut. Prior to joining L&M Fleet Supply Stores, Dan was a Regional Director of Loss Prevention & Safety for The Bon Ton Stores. Dan holds an MBA, Criminal Justice-Police Administration and a Bachelors Science, Criminal Justice Studies degree from St. Cloud State University. Congratulations Dan!
 
Dave O’Brien was promoted to Sr. Manager of Corporate Asset Protection for Cabela's. Dave joined Cabela's in 2009 as a Regional Asset Protection Manager and has been promoted several times to his most recent position. Prior to working for Cabela's, he worked in loss prevention for a few different retailers including, Charming Shoppes, Sears, Roebuck and Co., and Macy's. Congratulations Dave!
 

How valuable are security certifications today?  Will investing your time in earning security-industry certifications ultimately mean more money in your paycheck? Which certifications are vital in today's job market? When it comes to education, most people agree, more is better. For some jobs, obtaining a particular security certification — whether for information security or physical security — is a requisite for even being considered. In that case, you will surely know if there is a certification you need to obtain. Beyond that, however, attaining certifications is generally a matter of personal and/or employer choice. Some certifications require a great deal of work both in and out of the classroom, as well as sitting for the test. The question: Do they generate return on your investment? Certifications should not be the end goal so much as a tool you can use in furthering your career. Anyone who puts in the time and spends the money to get certified is showing they care about staying current with security trends and techniques. That quality makes someone more desirable to an employer, said one IT security expert. Now being that this comes from the IT security world the same holds true for basically all industries, including ours. While certainly not replacing the absolute need for a formal college degree it does show the employer your commitment to continuing your education and your commitment to your specific industry group. (Source csoonline.com)

Expectations are that Tesco will close their 200 Fresh & Easy grocery stores in the U.S. - Some foreign retailers are finding it hard to make it in the U.S.  It started with a bang in 2007 and over the last year we've watched them basically wipe out most of the LP department. And now no one is likely to buy Fresh & Easy and the Tesco sites may end up in the hands of German held Aldi stores. By the way of all the attempts to enter the U.S. grocery industry by foreigners, over the last 50 years, only the private and tightly held Aldi group has been truly successful. With the remaining two foreign held grocers, Belgian grocer Delhaize Group and Dutch grocer Royal Ahold have both faced increased pressures over the last few years. To the point that both have been closing stores, consolidating, and eliminating jobs. Seems as though the U.S. market has just been a real challenge for foreigners, which is exactly what the UK retailers have found, as reported earlier this week in the daily. (Source bloomberg.com)

Best Buy turns the tables on 'Showrooming' - Stores within stores continue to take off!  To combat showrooming, Best Buy has already made its online price matching guarantee against the likes of Amazon a year round deal. With Samsung helping with educating customers, analysts said that will convert more store visits to actual purchases. Samsung will own its own employees at the majority of the stores and some of them will be as big as 460 sq.-ft. an have their own checkout lines. Apple has 740 in-store shops at Best Buy's big box stores now. With one analyst saying "This is the death of showrooming at Best Buy. What a difference six months can make, if you can move on a dime. The store within a store is taking off everywhere. (Source marketwatch.com)

CPI shuts down U.S. operations and closes 2,700 portrait studios this week  CPI, which operates about 2,700 portrait studios inside of Sears and Wal-Mart, has struggled to stay afloat after defaulting with its lenders. Its fourth forbearance agreement with lenders expires Saturday. There's a few LP executives there. (Source lacrossetribune.com)

Save Mart Supermarkets to pay $2.6M in each of Northern Calif. counties it operates to settle hazardous waste complaints  The latest retailer in the state to pay a fine and bring its practices in line with current environmental standards. According to local reports, the settlement money, which involves civil penalties, costs and expenses for future environmental enforcement activities in California, covers violations that took place over several years involving the storage, handling and disposal of hazardous waste, including over-the-counter medications, pharmaceuticals, aerosol products, ignitable liquids, batteries, electronic devices, pool chemicals and other toxic and/or corrosive materials. (Source supermarketnews.com)

Russian cyber-crime gang delivers new malware targeting POS systems, ATMs hits major US banks and Nordstrom credit cards compromised as well  A new malware targeting point-of-sale (POS) systems and ATMs has stolen payment card information from several US banks, researchers say. The author behind the malware appears to have links to a Russian cyber-crime gang. Called “Dump Memory Grabber”, the malware scans the memory of point-of-sale systems and ATMs looking for credit card data, researchers from Russia-based security company Group-IB told SecurityWeek. It appears some customers with Nordstrom-branded credit cards may have also been compromised. (Source securityweek.com)

Companies experience a malware event on their systems every three minutes- they're attacking all day long 24-7  Organizations face malware-related events that bypass traditional defense technologies on their networks every three minutes, according to a new report released Wednesday by security vendor FireEye. This activity can include the receipt of a malicious email, a user clicking a link on an infected website, or an infected machine making a callback to a command and control server," the company said in its report. The telecommunications, logistics and transportation, manufacturing and financial services sectors complete the top five most targeted verticals. (Source csoonline.com)

Security professionals don't have secure mobile habits  The survey, based on 198 responses from attendees at RSA Conference 2013, sought to discover how work habits are changing as a result of cloud and mobile enterprise trends. The results show: 55% use tablets for work, 49% log on mobile devices 10 or more times a day. Even security professionals have bad password security habits - 83% use same password across multiple apps., 59% have three or more apps on their mobile that are core to their job, and 25% have five or more apps core to their job. (Source net-security.org)

A Pennsylvania Sheetz's Credit and Budget Manager steals $45,000  Police say Josefik used corporate software to transfer money into personal bank accounts she controlled from September through March. The company, which has more than 440 stores in six states, is based in Altoona, Pa. (Source sfgate.com)

UK proposes new Victims Code law for convenience store robbery victims and the businesses themselves  Called "Getting it Right for Victim and Witnesses”, The Association of Convenience Stores has called for the use of Victim Personal Statements to be extended to all businesses, not just small businesses. ACS also called for the creation of a new tool specifically for businesses to report the impact of crime on them and their staff. The new Code outlines a range of new proposals, including extra support for victims of the most serious crimes, those who are persistently targeted and the most vulnerable victims. It also offers specialist help to young victims and, for the first time, gives businesses the opportunity to tell the court how a crime has impacted them. ACS chief executive James Lowman said: "The impact of crime on convenience stores and their staff cannot be underestimated. In 2012, burglaries and robberies cost retailers in excess of £20 million ($31.2M U.S.) and caused untold emotional harm to employees. The proposed business impact statement will allow retailers to reflect the long term impact on their businesses financially, operationally and emotionally for their staff." (Source theretailbulletin.com)

Duo stole $103,000 of gold - melted it into ingots and sold them at kiosks in Malls  A Mount Union duo was arrested Wednesday for stealing more than $103,000 worth of gold, melting it into ingots and selling it at various kiosks at shopping malls in State College and Altoona, Pennsylvania State Police Huntingdon report. (Source lewistownsentinel.com)

Walgreen's armed ex-con robbers get 15 and 11 years in prison for Chicago robberies  Two men who robbed a south suburban convenience store, a Walgreen's drug store, and pizza parlor at gunpoint in November 2011 have been sentenced to prison. (Source suntimes.com)

Suspect charged in crash at California Wal-Mart store. A man who police say crashed his car through a Wal-Mart store in California on Easter Sunday and then attacked shoppers was charged Thursday with two counts of attempted murder. Haamid Ade Zaid was also charged with four counts of assault with a deadly weapon; two counts of felony vandalism; three misdemeanor counts of hit and run; and one misdemeanor count of reckless driving. He did not enter a plea during his arraignment in Santa Clara County Superior Court. (Source insidebayarea.com)

Atlanta Police and the FBI’s Gang Unit searching for suspects in recent robberies and kidnappings in Atlanta.  Police have released a video and sketch of one suspect believed to be responsible for a spick in violent crimes in the city. The suspects were recently seen in an Atlanta Footlocker store purchasing items. (Source 11alive.com)

Two people found shot outside Lafayette Square Mall in Indianapolis, 2nd shooting at mall in less than month.  Indianapolis metropolitan police are investigating the shootings of two men Thursday night near Lafayette Square Mall. The shootings occurred shortly after 10 p.m. one of the victims was dropped off outside Shoppers World; the other was found in the 4000 block of Brock Drive. Police think the incidents are related. Both men were reported in critical condition. This is the second shooting involving the mall in less than a month. On March 13, a man was shot and killed in a parking lot at the mall. Police later arrested two men in connection with that case. (Source indystar.com)

Massachusetts man facing assault on a Police Officer, larceny and a multitude of other charges for shoplifting incident in Saugus.  Joseph Pescione was observed shoplifting a Nook e-Reader from the Sears store in the Square One Mall. Pescoine ran from the Sears Loss Prevention associate, jumped into his car and as he was fleeing the parking garage, ran into a police car at high speed. Pescoine ran from the police but was quickly arrested. Pescoine was also carrying a knife. He now faces two counts of assault and battery on a police officer, two counts of assault and battery with a dangerous weapon (motor vehicle), larceny over $250, negligent operation of a motor vehicle, failure to stop for police, resisting arrest, possession of burglarious instruments and having a knife in violation of the town bylaw. (Source wickedlocal.com)

Sherman man arrested in Midway Mall crash in Texas.  A man accused of driving into Midway Mall has been arrested on a charge of criminal mischief after he was earlier taken into custody for a mental evaluation. Surveillance video shows the SUV driving into the mall, where workers say the man had been acting erratically. Just the same day, the mall manager had called police, but police say the man came back. The moment was caught on tape Friday, a man driving his car, through a post and into the front doors of Midway Mall. (Source kxii.com)

Bon-Ton shoplifter who fought with police sentenced to 5 to 23 months in prison.
King David has been sitting in jail since the incident on December 6, this week he is being placed on work release. David struggled with police outside the Bon-Ton store, two officers were injured. David pled guilty to misdemeanor theft, thus five additional charges were dropped. David’s accomplice Nathan Markham is still awaiting trial. (Source lehighvalleylive.com)

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Toronto, OPP and Durham Police seize $750,000 of counterfeit goods from three area businesses.  Four people have been arrested in connection with selling counterfeit goods in stores in Toronto. Three businesses and the home of one of the owners were searched and $750,000 of fake designer merchandise was recovered. (Source thestar.com)

Third suspect arrested in the $2 Million theft from the Toronto Salvation Army.   The ongoing investigation by the Toronto Police led to the arrest of a third suspect in connection to the theft of over $2 Million from the Salvation Army last year. Two men were charged last year, today Xia “Diane” Wang, 43, has been charged with possession of proceeds of crime and conspiracy to commit an indictable offence. (Source ctvnews.ca)

Alberta Police ongoing investigation of gun theft.  The Grande Prairie RCMP is seeking the identity of a man wanted for the theft of two handguns. The suspect entered the business in Grande Prairie, walked into the warehouse and removed the two handguns from a shipping container and fled the store. (Source albertapolicereport.com)

Two Thieves pepper-spray a 74-year-old Walmart greeter in Edmonton.  RCMP in Spruce Grove said the woman was attacked with pepper spray when she asked a man to show her a receipt for his purchases. The greeter was at the front entrance when she heard the door alarm go off. Police say two males were leaving the store with a vehicle battery and speakers. The greeter asked them for proof of purchase and one of the men swore at her and sprayed her with the pepper spray. Shoppers who noticed what was going on got the license plate number of the fleeing thieves and RCMP located the vehicle and arrested two males. (Source digitaljournal.com)

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NFSSC Conference to Feature Mock Active Shooter Disaster

April 4, 2013 - The National Food Service Security Council (NFSSC), the leading trade association for loss prevention and security professionals in the QSR and casual dining restaurant industry, will feature a mock active shooter incident course at its 34th Annual Conference, August 4-7, in Las Vegas.

The session, titled “The Active Shooter Risk – Are You Prepared?” will be presented by Dean Correia, of the Security Executive Council. “Dean is a long time industry veteran including senior roles with GAP, WalMart and Starbucks,” said Jim Forlenza, Executive Director, NFSSC. “He is renowned for his customized security training workshops and services and his hands-on approach will help LP professionals be better prepared in the event of disaster. Dean will take attendees through a simulated active shooter event in order to test current preparation, response, and recovery plans as well as share best practices from other companies in order to improve existing company plans. He will challenge our restaurant leaders to help keep their employees and customers safe and prepared.”

In addition to his Faculty Emeritus role at the SEC, Dean Correia is also founder of Correia Security Resources. His successful work in the field of security and preparedness includes leading security event planning for private companies at the 2010 Vancouver Olympics and at the G8/G20 Summits.

“Dean has a unique ability to take his experience in the field and deliver that into the classroom in a way that is effective and successful,” said James Brussow, CPP, Dave & Buster’s Inc., and 2013 NFSSC President. “He will challenge our members and attendees to create a more prepared and interactive business continuity plan that will re-think the way we protect our customers and employees and ultimately help to save lives.”

NFSSC will host its 34th Annual Conference, August 4-7, 2013, at the M Resort Spa and Casino, in Las Vegas. The event features executive keynotes, educational sessions and workshops, roundtables, exhibits, scheduled practitioner/vendor meetings, and a host of entertaining networking functions. The education program will highlight speakers from the restaurant and loss prevention industry, presenting real-world topics and best practices, offering a host of solutions and insights for everyday situations.

For up to date speaker and conference information, or other event info, please visit,
www.NFSSC.com. For more information about NFSSC membership or the annual conference, please contact Jim Forlenza, Executive Director, jim.forlenza@nfssc.com, or at 240-252-5542.

 
ORC News
 
Police in Montgomery County, MD arrest three in $200K Nordstrom and Sunglass Hut Fraud Scheme.  In July of 2012, detectives received information regarding a fraud scheme occurring in Nordstrom stores in the metro area. Nordstrom Loss Prevention discovered that a group of individuals were fraudulently returning items to their stores. On April 3, 2013, three suspects involved in the scheme were arrested on the strength of Montgomery County arrest warrants. The three suspects that have been arrested are identified as : Charmaine Rogers, Antwine Finch and Kenyon Saunders. Finch used to be employed by Nordstrom. On April 3, search warrants were executed at the homes of Finch, Saunders, and Rogers. Approximately $200,000 worth of merchandise believed to be stolen was recovered from the residences. Detectives have determined that in 2012, these four suspects collectively were responsible for thirty fraudulent transactions at the Nordstrom in Westfield Montgomery Mall in Bethesda. (Source gazette.net)

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Vendor Spotlight
 



MICROS Retail Announces Launch of XBR Ingenium (XBR
i)

Westboro, MA—MICROS Retail, a division of MICROS Systems, Inc., and leading provider of retail technology for the specialty and general merchandise retail industry, is pleased to announce the launch of XBR Ingenium (XBRi), the latest innovation in the XBR family of products, the world’s most widely used loss prevention and store data analysis tool.

MICROS XBRi brings increased functionality and flexibility with an easy-to-use interface. Even those without special technical expertise can easily analyze, investigate and resolve exceptions. A more dynamic dashboard, along with interactive functionality such as rich pivoting, drilling and linking capabilities, create endless analytical options. It is easy to create new reports, or modify existing reports, tailored for specific users.

“XBRi takes all of the successes of our industry leading XBR suite of products, and makes it more predictive and flexible with an enhanced, intuitive interface for our customers,” stated Raoul Ricard, Vice President of Business Analytics for MICROS Retail.

Through a strategic partnership with MicroStrategy, a leading business intelligence platform, XBRi is a fully web-based application, that is mobile accessible. Now retailers can monitor reports and resolve exceptions from anywhere, at any time. No longer tied to a computer, response times decrease, opening the door for even greater ROI.

“As we continue to deliver world class solutions for the Retail and Hospitality space, XBR Ingenium (XBRi) is a vital addition to our product suite,” stated Jeremy Grunzweig, Chief Operating Officer at MICROS Retail. “MICROS Retail has a long-standing history of innovation and success in loss prevention technology. The business intelligence and analytics delivered with MICROS XBRi will no doubt continue that trend.”

XBR Ingenium features dashboard reporting. Dashboards can be a very powerful tool for analysis and forecasting.

About MICROS Retail
MICROS Retail, a division of MICROS Systems, Inc., is a global leader in technology solutions for retailers that allow them to trade anywhere and everywhere, offering a seamless omni-channel experience to their customers. MICROS Retail’s omni-channel platform provides the functionality that allows retailers to successfully engage their customers; with point of sale, eCommerce, mobile, loyalty and CRM, loss prevention, distributed order management, inventory management, and merchandise planning solutions. Services include platform implementation and integration, strategic business consulting, design services including creative and user experience, hosting, and managed services. Over 2000 retailers around the world—including Armani Exchange, bebe, Brooks Brothers, Cabela’s, Charlotte Russe, Charming Shoppes, Gucci, Guess, Juicy Couture, Lucky Brand, Lululemon, Staples, Starbucks Coffee, Sur La Table, and Whirlpool—rely on MICROS Retail to strengthen their businesses and deliver results across all consumer touchpoints: store, web, direct and mobile. MICROS Retail solutions are installed in over 60,000 stores in 30 countries. To learn more, please visit www.micros-retail.com.

Contact:
info@micros-retail.com
888-328-2826

 

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Dan Hannula was named Director of Loss Prevention & Safety for L&M Fleet Supply Stores.
Dave O’Brien
was promoted to Sr. Manager of Corporate Asset Protection for Cabela's.
Rod Lewis was named Sr. Corporate Investigator for Barnes & Noble.
Rachel Meyer was promoted to Asset Protection Project Manager for Cabela's.
Shanna Drumheller was promoted to Area Asset Protection Manager for Cabela's.
David Crowther was named Area Asset Protection Manager for Cabela's.

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The One Thing You Need to Create Change  Make your employees see that you are worthy of credibility, and that the changes you seek to implement inside the company are for all the right reasons. Communicate your credibility and good intentions with self-assured subtlety. (Don't be the weakest link)

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The retail environment changes every day and staying in tune with the ebb and flow of it is critical, especially if you want to reach the top of your field. There's much to say about job security and staying with one company most of your career. But if you truly want to reach the top, you've got to be willing to sacrifice, move, and take a risk. And as you can see from the list above retail is a volatile space, but if you keep your eyes open, listen to what's going on around you, take advantage of certain situations, and time it right you'll be able to navigate your way.

Just a thought,

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