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The D&D Daily Mobile Edition

April 7, 2014

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Donald Burkett was named Senior Director, LP Technology, Investigation Systems and Safety for Office Depot.  Donald was previously the DVP of Investigations and Systems for Sears Holdings Management Corporation. He has also held other director level positions for Office Max where he was the Director of Investigations and Systems and at Hills Department Stores where hew as the Director of Loss Prevention. Donald earned his Bachelor's of Arts degree in Criminology from Indiana University of Pennsylvania. Congratulations Donald!

Target lawsuits consolidated in Minnesota - a small win for Target  All lawsuits relating to the 2013 data breach at Target Corp. will be consolidated before a single court in Minnesota. The U.S. Judicial Panel on Multidistrict Litigation has assigned all data breach suits to be heard by U.S. District Judge Paul Magnuson in Minnesota. There are currently at least 33 separate lawsuits in 18 districts related to the breach, and more may still be filed. This is a victory of sorts for Target. By centralizing the cases in Target’s home state, the retailer will eliminate duplicative discovery, prevent inconsistent pre-trial rulings, and conserve the resources of the parties and the judiciary, according to a court order. (Source chainstoreage.com)

Japanese shops digitally label customers by faces; If staff calls a person a 'complainer,' other stores are warned  Automatically recorded images of shoppers’ faces taken by security cameras have been shared among 115 Japanese supermarkets and convenience stores as an anti-shoplifting measure, without customers’ knowledge, The Yomiuri Shimbun newspaper has learned. Although the images are used mainly to prevent shoplifting, experts and industry bodies say it is necessary to make clear rules because providing people’s facial data to a third party could constitute an invasion of privacy. The facial data in question were shared by 115 stores of 50 separate operators that have installed a shoplifting prevention system that a Nagoya-based software development company began marketing in October. (Source columbian.com)

White Paper: 6 steps retailers should take today to reduce out-of-stocks  Retailers know that stockouts impact financial performance and customer satisfaction, yet relatively few have measured and implemented solutions to improve their merchandise availability. But that’s changing – quickly and dramatically. Everyone knows the old adage about success in retail being all about “location, location, location.” Well, it’s still true – except that “location” now also refers to understanding the location of merchandise and stock position at the precise moment when a shopper wants to make a purchase – in store, online or both. After all, nothing creates more of a drag on buying behavior in a specific retail outlet than when the desired item is out of stock (or worse, it can’t be located by the store at that time). Research suggests that shoppers will change stores after 2.4 instances of finding their desired merchandise out of stock. So understanding exactly the store's inventory position and where the merchandise is located at the time of purchase decision – on the shelf, in back-room inventory, somewhere else in the store other than its designated area, or at another store location – is paramount to ensuring that the shopper walks away having made a purchase and is happy about their experience. Retailers are all too aware of the sources of out-of-stocks: Outdated inventory management systems with 60% accuracy levels; supply chain inefficiencies; shrink, both from internal and external sources; poor execution of in-store processes for stocking merchandise and handling returns, and many other causes. But what’s less certain is how to effectively, efficiently and sustainably reduce out-of-stocks. Here are six steps retailers can – and should – take now in order to accelerate reduction in out-of-stocks.

MillerCoors two ex-employees embezzled millions  After an extensive investigation MillerCoor referred two former employees, David Colletti and Paul Edwards for falsifying invoices with certain vendors in a multiyear scheme that resulted in several mllion dollars. MillerCoors referred Colletti and Edwards to federal authorities for criminal prosecution and that the company is seeking to recover the funds from a combination of insurance and restitution in the criminal process. The full report is not yet available and non of the parties will comment at this point. (Source cnbc.com)

Bill expanding Delaware’s credit card fraud law clears House

FBI warns small banks - hackers raising ATM withdrawal limits so mules can get more money quicker 

The new "Walmart Advanced Vehicle Experience"  Walmart had heads turning this week at the Mid-America Trucking Show where it unveiled a futuristic concept vehicle unlike anything on the road today. The tractor-trailer combination features leading edge aerodynamics, an advanced turbine-powered range extending series hybrid powertrain, electrified auxiliary components and sophisticated control systems. (Source retailingtoday.com)

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A big week for data security
There were a lot of developments in the world of data security last week with a judge agreeing to consolidate lawsuits related to the Target data breach in a Minnesota court, more hearings in Washington, D.C. and troubling research about consumers sharing personal data on public Wi-Fi. Target won a victory of sorts in its ongoing data breach nightmare when the U.S. Judicial Panel on Multidistrict Litigation ordered that multiple lawsuits accusing Target of failing to protect customers from a data breach will be consolidated in the retailer's home state Minnesota. While Target’s life was being simplified somewhat, there were more hearings in Washington, D.C. regarding what to do about data security in an increasing digital world. Elizabeth Ramirez, chairwoman of the Federal Trade Commission, in testimony before the Senate Committee on Homeland Security and Governmental Affairs, called for new legislation related to data security. In calling for legislation, the Commission recommended Congress strengthen its existing authority governing data security tools, and that it require companies in appropriate circumstances to notify consumers affected by a data breach. (Source retailingtoday.com)

Making retailers liable for damages from hacking  The recent hacking of customer data from Target Corp. computers is roiling the California Legislature. Last week, two members of the Assembly touted a bill to strengthen consumer safeguards and limit the type of information collected and retained by retailers. The most controversial feature of the bill would shift the responsibility for any data breach from the banks and credit card issuers to the retail businesses where the breach occurred. Specifically, retailers would be responsible for notifying customers of any hacking incident and would be liable for financial damages. Consumer and privacy advocates are backing the Assembly bill, which they consider the broadest in the nation. Among other things, it would prohibit the sale of Social Security numbers. (Source latimes.com)

Most UK shoppers still prefer stores to ecommerce: study

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Press Releases
 

The Loss Prevention Foundation expands into Europe through partnership with Oris Forums


MATTHEWS, NC (April 3, 2014) -
The Loss Prevention Foundation (LPF) continues its international expansion efforts with the announcement of its latest partnership with Oris Forums, a publications, events, education and research company based in the UK and whose specialization is in the area of retail loss prevention education and communication. Most recently, Oris Forums partnered with LP Magazine with an EU edition of the award-winning US publication. This strategic partnership between The Loss Prevention Foundation (LPF) and Oris Forums will allow European retail professional to benefit from the first-class accreditation program in loss prevention.

"LPF has been very successful with elevating the loss prevention professionalism in North America. As a result of this success, we have had many countries express interest in bringing the validated content to their countries as a means to elevate the professionalism of their loss prevention efforts," says Gene Smith, LPC, president of The Loss Prevention Foundation.

Louise Henham, ORIS Media, said: "We have already had great success in helping to launch the Europe edition of the LP Magazine, as well as the LP Magazine EU App for iPhone and Android mobile devices. We see this partnership with the Loss Prevention Foundation in direct compliment in our efforts in further serving the EU marketplace with the best education and information available for the loss prevention profession"

"LPF certification is designed to provide LP professionals with the recognition and integrity that not only demonstrates the professionalism of the industry but it also demonstrates that retailers are keen to advance in their profession, improve their knowledge and create benchmarks for the wider industry to follow, " says Kevin McMenimen, LPC, founding board member and international liaison the Loss Prevention Foundation. "With many leading US brands already on board, we've successfully established LPF certification as the best in the industry and we look forward to expanding into Europe and supporting LP professionals across the UK."

While the course is available through the foundation's website, www.losspreventionfoundation.org, the exam will be proctored at Pearson Vue exam centers located in most of UK's major metropolitan areas. In addition to the courseware being made available, a chapter of the LPF will be launched in the UK, with future chapters to be initiated across regions of Europe. These chapters will have local membership and networking and each will be led by a local retail advisory council.

The official move to Europe is part of the Loss Prevention Foundation's global expansion into the top five English speaking regions around the world. The not-for-profit organization has already successfully launched in India and already has plans for further expansions into South Africa, Australia and Caribbean/Caricom nations in 2015.

For more information or to register for the LPQ or LPC training courses, please visit http://www.losspreventionfoundation.org.

 
EHS & Safety
 
Costco Stands Apart, Takes Customer Safety To The Next Level  Costco, the largest membership club in the United States, is a no-frills retailer that specializes in discounts and deals through the power of bulk purchasing. The wholesale retailer focuses on winning its large customer base over with price, skipping the ‘luxuries’ of providing shopping backs or individually stocked shelves. In response to an announcement that certain cheese products from Parker Farms’ may have been contaminated with potentially deadly Listeria, Costco used shopping card data to email all members who purchased the cheese products about the recall. Though Walmart, Whole Foods, Aldi, Price Chopper, and Target all sold Parker Farms products as well, Costco stands apart as the retailer that leveraged its online channel to quickly warn its customers, demonstrating a true commitment to food and customer safety. Yesterday’s mobilization of shopping card data to warn affected consumers was not Costco’s first time at bat: earlier this month, Costco utilized membership data to contact everyone who purchased recalled select Kirkland snacks that may have been contaminated with Salmonella. (Source retailsolutionsonline.com)
 

Retail Crime News
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Bernard Grucza Pleads Guilty to Manslaughter in Death of Toys R Us Manager

Former RLPM charged with 2nd-degree murder, gets 25 years to life

Bernard “Bernie” Grucza today pleaded guilty to first-degree manslaughter in the homicide of Laurence C. “Larry” Wells II at the Toys R Us store last June. Grucza was charged with second-degree murder. “One of the reasons my client is doing this is that he is taking responsibility for what he did and in part the other reason he is doing it is to bring closure to the Wells family, said defense attorney Frank Housh. He will be sentenced to 25 years to life when he is sentenced May 19. That sentence will run concurrently with a charge of violating an order of protection related to possession of a firearm. Grucza, a loss prevention officer for the store, was not arrested and charged until October, after DNA linked him to the fatal stabbing of Wells, an assistant manager at the Hamburg store. At the time of the arrest, police told The Buffalo News that Grucza used a key to gain access to the building at Milestrip and McKinley in the early morning of June 29 with the intention to steal either cash or merchandise. He bumped into Wells and ended up fatally stabbing him, according to police officials. “We do not believe he went to the store with the intention of killing the assistant manager,” a police official said at the time of the arrest. “It looks like it started out as a theft and turned into a homicide.” Investigators said Grucza is also a suspect in other burglaries at other Toys R Stores in southern Pennsylvania. (Source wivb.com) (Source buffalonews.com)

See our Special Report on the story from last October after Grucza was first charged with the murder. View our timeline of the shocking events here, along with more in-depth reporting on what has been one of the most startling stories for our industry in recent time. 

1 dead, 1 injured in shooting in the parking lot of a BI-Lo store in Augusta, GA  One man is dead and another is wounded after a drug-related shooting at the Southgate Shopping Center on Gordon Highway late Saturday. About 10:20 p.m., an off-duty Richmond County sheriff’s deputy working a special assignment heard shots being fired near the Bi-Lo grocery store in the shopping center. Police have identified three suspects, two have been charged with murder and robbery. (Source augusta.com)

Tear gas, K9 unit end standoff in Hawaiian Gardens, CA strip mall  A seven-hour standoff in Hawaiian Gardens with a man wanted for reportedly shooting the mother of his two children came to an end Saturday afternoon when he gave up after sheriff’s officials lobbed tear gas into his vehicle and deployed a K9 unit. The man, identified as 33-year-old Alfredo Lopez Jr. of Eastvale, reportedly shot his estranged girlfriend at least six times with a small-caliber handgun in Eastvale early Saturday, according to Riverside County Sheriff’s officials. (Source dailybulletin.com)

UK: Axe-wielding robbers in coveralls carry out daytime raid on town centre jewelers - until staff put the shutters down  This dramatic footage shows a gang of axe-wielding raiders executing a daytime smash and grab raid at a jewelers. Dressed in blue boiler suits and black balaclavas at least two members of the gang can clearly be seen attacking the shop window with axes while the others push in the protective glass, before escaping with number of watches. (Source dailymail.co)

U.S. Marshalls shot 2 homicide suspects near Fairfield, CA Walmart  Two suspects were shot by law enforcement officers near a Walmart in Fairfield last Thursday afternoon during a federal task force operation. The federal task force, which included the U.S. Marshals, according to Deputy U.S. Marshal Frank Newsom, were looking for suspects wanted for attempted homicide. No officers were injured in the incidents. Both suspects were taken into custody. (Source news10.net)

4 ShopRite Grocery store Employees tied up during Hudson Valley, NY armed robbery  Police say a robber tied up four workers at a Hudson Valley grocery store and fled with cash and lottery tickets. The robbery happened Friday night at a ShopRite store in Newburgh. The robber made the store manager open a safe at gunpoint. Police said the robber tied up the manager and three other employees and then fled with an unknown amount of cash as well as lottery tickets. The manager eventually broke free and called police. (Source dailyjournal.net)

Niles, Ohio Police converge on Eastwood Mall for Active Shooter Training  About 90 officers, security personnel and law enforcement agents from 17 different agencies were in the mall after hours to take part in an active shooter training exercise. The Cafaro Company has held similar training exercises at other malls around the country, but this was the first time at the Eastwood Mall. Eastwood Mall Property Manager Ken Kollar said it is important to be prepared for a worst-case scenario, so they treated the scene like a real mass shooting. (Source wkbn.com)

Topeka Police arrest a man for carjacking and theft from Target  Sunday morning, a man being sought in the attempted theft of two carts full of men's and women's clothing from a department store and an occupied car in the parking lot, then the theft of a second car from a pet supply store. (Source cjonline.com)

Burglar uses tractor to cause $100,000 damage to Brooks Co. GA store  Surveillance video from Johnson's Grocery in Dixie shows a man using a strap and the stolen Thomasville city work truck to try to pull the doors right off the hinges, but the strap snaps. The suspect then went across the street and stole a John Deere tractor to pull his stolen truck out and also burglarize the store. (Source walb.com)

Kimberly’s Diamond Corner in Powell, OH burglarized of $50,000 in merchandise

Smash And Grab Burglars Hit Arden Fair Mall Nordstrom this morning at 3:47 a.m. in Sacramento

‘The Bay’ security agent allegedly threatened with a hypodermic needle during shoplifting stop

Gander Mountain hit with an armed robbery twice in a week in Richland CO, PA 

Denver, North Carolina Police looking for thief who robbed a Walmart register at 3:00am 
 

Robberies and Burglaries

 

ORC News
 
Harris County (TX) Deputy’s arrest Couple on the run wanted for credit card fraud scheme; $4500 in Target gift cards recoved+100 other gift cards  Harris County Sheriff's Office investigators are hoping the public can lead them to a couple wanted for a sophisticated credit card fraud enterprise involving over 100 known victims. When the deputy approached the vehicle, he saw Packnett try to hide what appeared to be a large stack of credit cards. As the deputy tried to detain Packnett, he fled on foot but was caught by other deputies in the area. Craig tried to flee the scene in the vehicle but was unsuccessful. Both Craig and Packnett were arrested for evading arrest. Inside their vehicle, later found to be a rental car from Louisiana, deputies say they found close to $10,000 in cash, $4,500 in gift cards from Target and more than 100 other gift cards. Both Craig and Packnett quickly bonded out of jail. (Source abclocal.go.com)

Fresno woman jailed for theft, fake Wal-Mart receipts  The woman, Sabrina Sidhu, 45, tried to return $2,400 worth of merchandise to a Visalia Wal-Mart on March 29. Wal-Mart employees denied the returns and contacted loss prevention, which determined the receipt was a fake, Visalia police said. Sidhu fled the store with the $2,400 worth of property. Visalia police, with the help of the Central Valley Joint Fugitive Task Force, tracked down Sidhu in a central Fresno home Thursday. Detectives found computers, printing material and the unopened merchandise stolen from Wal-Mart in the home. (Source fresnobee.com)

Three from Miami accused of Victoria’s Secret thefts in Naples  Naples Police say they arrested a trio of shoplifters Friday with thousands of dollars worth of items from Coastland Center mall. Kennedy Rolle, 35, Veronica Bowles, 29, and Zipporah Abraham, 28, all of Miami, are charged with grand theft. Bowles also is charged with possession of marijuana and possession of drug paraphernalia. After witnesses reported a theft from the Victoria’s Secret store at the mall, Naples police said they tracked down Rolle, Bowles and Abraham in a Ford Fusion in the mall parking lot and found three bags of items totaling almost $2,400 in the trunk. Officers also found hundreds of lotions, sprays and candles from Victoria’s Secret and Bath and Body Works worth another $3,800 in the trunk, reports say. (Source naplesnews.com)

Cambridge Ohio Couple arrested at Walmart for theft of $1700 in merchandise 

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Donald Burkett was named Senior Director, LP Technology, Investigation Systems and Safety for Office Depot.
Shawn McRay was promoted to Manager of Loss Prevention Distribution for The Children's Place.
Derek Ciceri was promoted to Field Director of Loss Prevention for The Children's Place.
Julie McMahon was named Regional Loss Prevention Manger for Canada for The Children's Place.
Nathan Bradfield, CFI was promoted Corporate Investigator for Lowe's.

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