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The D&D Daily Mobile Edition

April 9, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Are you catching corporate fraud at your company? It happens more often than you think  Look around you. Whether you’re a CEO, entrepreneur, employee of a small business or a corporate conglomerate, statistics show someone in your office is committing fraud. Perhaps he or she is merely pilfering paper towels or medicine from the supply cabinet, but often the crime is far more severe. While only the more sensational cases of corporate or municipal fraud make national headlines hundreds of thousands of employees quietly and often brazenly pad their pockets across the nation. “Economic crime remains a fundamental fact of life for every segment of the global business community — and is a persistent threat to business,” according to PricewaterhouseCoopers’ 2014 Global Economic Crime Survey. During the past 14 years, nearly one in three business owners surveyed told PwC they’d suffered a “significant economic crime event.” Not only that, but executives or others in upper management commit 11.9 percent of reported fraud, according to the Association of Certified Fraud Examiners’ 2012 Report to the Nations on Occupational Fraud and Abuse, and 22 percent of corporate fraud is perpetrated by someone in an internal accounting department. (Source csbj.com)

Owner of GLC / Tri State Closeouts pleads guilty to $22.9 Million Ponzi Scheme  Crabtree sold investments in West Virginia-based retail liquidation company GLC Limited and promised high rates of return that didn’t materialize, federal regulators said. The pair raised about $80 million from nearly 100 investors, but only about $12 million of that was used to buy merchandise for liquidation, the SEC said. Federal prosecutors secured Crabtree's guilty plea and his possible testimony against business partner and former Marshall University football coach Jim Donnan. Donnan, who subsequently coached at University of Georgia and worked as a college football analyst, is set to stand trial May 6. (Source herald-dispatch.com)

Jones Group Enters $2.2-Billion Merger With Sycamore  Jones Group shareholders overwhelmingly voted to approve the company's merger with Sycamore Partners in a deal that values the firm at $15 per share in cash, or approximately $2.2 billion. The Jones Group Inc. and Sycamore Partners have received all requisite approvals required to complete the transaction. The companies are committed to a seamless transition and expect to close the transaction promptly. (Source edgl.com)

Building security around Bitcoin (before your company implements it)  Recent news reports have already indicated that as cryptocurrencies such as Bitcoin become more widely used, the risk of a cyber attack also increases. The latest string of stories revealing high-value digital heists of cryptocoins from exchanges, users and service providers has highlighted the ever-present skepticism of the currency's viability as well as its security. Merchants and service providers participating in the Bitcoin market need to establish trusting relationships with Bitcoin users equivalent to those of other money handling services and therefore, security must be made a top priority. Merchants should explore the security concerns intrinsic to their use of Bitcoin and closely examine how their platforms and choice in third-party services address those concerns. Currency exchange and hosted wallet services are particularly big targets because of their substantial balances stored in hot wallets and the use of automated transactions. A hot wallet is a storage system for cryptocoin keys that is connected to the internet and often uses complex configurations of addresses to facilitate quick transaction turnaround. (Source scmagazine.com)

Meijer tests next-generation automated checkout system  Meijer is testing an automated system that speeds up the checkout process at its store in Jenison, Mich. The system, from NCR, has a scanner made up of 17 cameras to scan barcodes on a product that has been placed on the conveyor belt. As shoppers place merchandise on a conveyor belt, the items are scanned and then sent to one of three collection areas, where customers bag them. Unlike other U-scan checkouts that let customers pay without any assistance, a cashier is stationed to manage the register and assist customers. (Source mlive.com)

As Omni-channel Gets Bigger, Store Sizes Get Smaller  While omni-channel retailing has changed the way shoppers find, buy, and receive the products they want, it is also changing the very foundation of big box stores. Evidence of these fundamental changes can be found in the recent trend of big stores getting smaller (at least in terms of physical space they occupy). In the coming year, the world’s leading retailer Walmart plans to open twice as many small-concept stores as it will supercenters. Target, meanwhile, is experimenting with mid-sized and smaller stores as well. (Source retailsolutionsonline.com)

Fast-Fashion Retailers Hurting Abercrombie, Aeropostale, American Eagle  Over the past year, Abercrombie & Fitch shares have tumbled 24%, Aeropostale 63% and American Eagle Outfitters 40%, not counting dividends. That compares with an 18% gain for the Standard & Poor's 500 index. There's more than just recent fashion misses and bad weather at work. All three stocks have lagged behind the market on 10-year returns, with or without dividends. Market saturation and declining mall traffic deserve some of the blame. However, the biggest problem is a merchandising shift called "fast-fashion." Specialty retailers have traditionally kept costs low and margins high by placing big orders for a relatively narrow assortment of garments each season. With that strategy, flops result in bloated inventory and clearance pricing. Fast-fashion chains take the opposite approach, stocking a broad assortment of garments while ordering small quantities of each. (Source barrons.com)

Checkpoint Systems unveils new RFID label for apparel  Checkpoint Systems, a global supplier of merchandise availability solutions for the retail industry, has announced its new Zephyr 2 RFID label, which is certified by the University of Arkansas ARC Center for item-level tagging of all apparel categories in the U.S. and Europe. According to the company, the New Zephyr 2 RFID label design has an integrated UCODE 7 chip from NXP Semiconductors, and comes with optimal read/write sensitivity for accurate counting and quicker encoding. The company said pre-launch orders have already been placed for hundreds of thousands of these RFID labels to be used in pilot programs with a large European retailer this year. (Source retailcustomerexperience.com)

Patent Trolls Increasingly Target Retailers

The National Retail Federation today urged Congress to address an increasing threat to retailers: patent trolls. Patent trolls are shadowy entities that purchase overly-broad patents with the sole intent of suing retailers and other end-users of technology that allegedly infringe on those patents. “Trolls’ claims not only affect e-commerce applications and the everyday use of technology, but also...the storefront operations of traditional brick and mortar retailers,” NRF Senior Vice President David French said. “Some real world examples...cover point of sale and inventory control equipment, including; scanning barcodes, printing receipts, the sale of gift cards, and the connection of...a computer or printer to an Ethernet network.” (Source nrf.com)

Will Starbucks Alcohol "Infect" Other Products?  Starbucks continues to test alcohol sales in selected stores, and appears to be on the verge of rolling out beer and wine to more of its coffee shops. Their Starbucks Evenings concept adds selected adult beverages to an expanded food menu. The benefits to Starbucks are clear: if they can make this work, they will increase sales during times when coffee sales are slower and, almost certainly, raise their average sale at the same time. While there are a variety of logistical and practical concerns, including licensing requirements that vary by state, new staff training requirements, and possible customer resistance to a less family-friendly product lineup, there’s another potential issue: product contagion. (Source forbes.com)

Walmart CEO says Asda will create up to 12,000 UK jobs in next five years  Walmart has revealed plans to create up to 12,000 jobs at Asda over the next five years. The announcement came as Walmart chief executive Doug McMillon met with Prime Minister David Cameron yesterday at an Asda supermarket in London’s Clapham Junction. McMillon, who recently took on the role of Walmart president and chief executive, was in the UK for Walmart’s first ever board meeting to be held in the country. (Source theretailbulletin.com)

Card skimming at European ATMs reaches 6-year low, according to report  The European ATM Security Team (EAST) has reported another fall in ATM related card skimming incidents, while card trapping incidents and ATM explosive attacks continue to rise. EAST has reported a 5% decrease in ATM related fraud attacks, down from 22,450 to 21,346 in 2013. 5,822 card skimming incidents were reported, down by 19% from the 7,184 incidents reported in 2012. Skimming incidents have now fallen for three successive years and are down 45% from the high of 10,497 incidents reported in 2008. EAST Director and Coordinator Lachlan Gunn said, "This continued fall in ATM related skimming incidents and losses is very good news for the industry and our customers, and highlights the effectiveness of EMV, regional card blocking and fraud monitoring and detection." (Source finextra.com

RILA's 2014 AP Conference - Highlights from the Main Stage on Day Two  Day two marked another successful day at RILA's Retail Asset Protection Conference 2014. Masters students from the University Of Texas McCombs School Of Business presented evidence from projects studying the return on investment of common asset protection strategies, remote monitoring and point-of-sale exception reports, sharing insight on how asset protection leaders can focus the efforts of their teams to deliver results. Jeremiah Hart, Instructor at the Force Training Institute led a session on the impact of active shooter events, sharing real-life case studies, effective responses and training tips for your teams. A moderated panel of three senior asset protection executives – Bob Oberosler, group vice president, asset protection at Rite Aid, Libby Rabun, vice president, loss prevention at AutoZone and Mark Stinde, vice president, asset protection at 7-Eleven – shared varying points of view on the current state of the retail AP industry, as well as future challenges and opportunities. Attendees received a glimpse into how to manage social media from an asset protection viewpoint with social media expert and best-selling author of eBoot Camp, Corey Perlman. And Day Two concluded with tips and strategies from David Sarkus, the Safety Coach on creating a culture of safety. (Source rila.org)

CVS to pay $20 million to settle SEC charges

The Retail Equation Prevents Return Fraud 4 Million Times

Yum! Brands Opens First Pizza Hut in Iraq

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"The Impact of IT
Monitoring on Employee
Theft and Productivity"


New Episode

In this remote interview, Lamar Pierce, Associate Professor of Strategy at Washington University in St. Louis, discusses his recent study on employee theft and productivity and how IT monitoring impacts them. The study focuses on the ethical issue of employee misconduct and how they relate to productivity and performance. Lamar walks us through his findings - as well as the key takeaways for the retail Loss Prevention industry. Watch the interview here.

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e-commerce
Sponsored by The Zellman Group

Millions of consumers at risk from mobile POS flaws  MPOS is an emerging technology that enables retailers to process card payments using mobile phones or tablets, instead of traditional cash registers and point-of-sale terminals. It is currently used in Apple Stores and mainly small retailers. But at Singapore's SyScan security conference on 4 April, two MWR InfoSecurity researchers showed how MPOS terminals can be comprised via multiple attack techniques using micro USBs, Bluetooth and a malicious programmable smartcard. The researchers – Jon Butler, head of research at MWR, and a security researcher who prefers to be known as ‘Nils' – displayed how an attacker could gain full control of the MPOS terminal, allowing them to display ‘try again' messages, switch the device into insecure mode, capture PIN and credit card data, and even enable the device to accept illegitimate payments from stolen credit cards. (Source scmagazineuk.com)

Food and drink industry top target for cyber attacks  In recent years businesses worldwide have seen a sharp rise in the number of cyber attacks. With significant advancements in technology in the food and drink sector, these businesses in particular are increasingly at risk. What? Recent and rapid developments in technology are revolutionising the food and drink sector, such that the application of technology is now fundamental to the success or failure of businesses. However, with these technological advancements come the increased risk of fraud and cyber attacks. The 2013 Global Security report indicated that 24% of all data breaches occurred in the food and beverage industry which, along with the retail sector, continues to be the top target for cyber attacks. Standardization of computer systems is common across these sectors and, in the event that a security deficiency exists within a specific system, it can easily be duplicated across the entire network, leaving these industries more susceptible to attacks. (Source lexology.com)

Wolverine Worldwide Moves eCommerce Operations to the Demandware Platform

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Retail Crime News
Sponsored by NuTech National

Toys R Us RLPM who killed manager also admits to stealing $223K from TRU stores Bernard Grucza, who pleaded guilty this week to killing a Buffalo-area manager last June has also admitted to stealing $223,000 worth of merchandise and cash from his employer, Toys R Us. The former regional vice president of LP sold stolen electronic equipment on eBay after stealing the items from Toys R Us stores in Pennsylvania. "He was uniquely well suited to rip off the company that employed him," U.S. Attorney William J. Hochul Jr. said. Grucza has agreed to pay $223,000 in restitution to his former employer. (Source syracuse.com)

Two charged in $70M Florida 'virtual concierge' machine fraud scheme  Two South Florida men are facing fraud charges in an alleged $70 million scheme using investments in so-called "virtual concierge" machines that operate in retail stores. Both are charged with several conspiracy and fraud charges. An FBI criminal complaint says people were guaranteed huge returns for investing in the machines, which allow users to print coupons, buy products or view advertisements. (Source tribtown.com)

Bloomingdale’s Santa Monica Employees Arrested in $140,000 Embezzlement Scheme  A man and a woman from Pacific Palisades were arrested on Saturday, March 29 after being caught taking part in an embezzlement scheme at their work place, Bloomingdale’s Santa Monica. Bloomingdale's LP agents estimate the value of the fraudulent activity was in the region of $140,000. The two suspects had been allegedly engaged in fraudulent activity that involved them purchasing various items and later refunding their own credit cards as if the items had been returned, but without actually returning said merchandise. (Source smmirror.com)

Family Dollar employee robbed, beaten and threatened at store; pleads for additional security  Asya Brady, manager of a Family Dollar store in Pagedale, MO says the store is not safe and needs security around the clock. Brady says during the few months, she has worked at the location she has been robbed and beaten and her life has been threatened more than once. After each reported incident, Brady says Family Dollar hired a temporary security guard called a door greeter, but didn’t do anything else to increase security. Brady says she would like to see security at the store all the time and, and on a permanent basis. Family Dollar released the following statement. First, please know that the safety and security of our Team Members and customer is or first priority. At Family Dollar, we strive to create a safe work and shopping environment by tailoring our store operations and security for each store. While I am unable to go into specifics, please note we are continually enhancing our on-premise security and surveillance systems, and our employee training to reduce the occurrence of incidents in our stores. (Source fox2now.com)

Zumiez in Columbia mall to reopen 'soon'
The Zumiez store in The Mall in Columbia that was the scene of a double murder-suicide on Jan. 25 is going to reopen "soon," a Columbia Mall spokeswoman said Tuesday. A mall spokeswoman, said that the store, which has been boarded up since the deadly shooting that claimed the lives of two store employees and the 19-year-old shooter, will be remodeled and reopened. A specific date for the store's reopening has not been announced. The decision to reopen was done after consulting with the families of the victims. (Source baltimoresun.com)

At least 6 sought in AT&T store burglary in St John Co, FL  Deputies are searching for at least six people seen on surveillance video breaking into an AT&T Wireless store early Monday morning. Deputies responded to an alarm at the store shortly before 6 a.m. The burglars were seen smashing the glass front door with an object. When that attempt failed, they repeatedly kicked the window until it shattered and they entered the store. The investigation revealed the six burglars removed a large amount of property in the three minutes they were inside the building. Damage is estimated at nearly $1,200. The total amount stolen is unknown pending a complete inventory. (Source news4jax.com)

7 charged following March fight at Crossroads Mall in Waterloo, Iowa  Police arrested a Waterloo man who was shot in the shoulder and took six others into custody in connection with a fight that broke out at a mall shortly before the shooting. Tondrell Gary Jr., 18, was involved in a fight at Crossroads Center around 7:10 p.m. March 12 that knocked Keith Devon Hayes Jr. unconscious and landed him in the hospital. Two hours after the mall fight, Gary was shot while he sat in a vehicle in what police believe was a retaliatory shooting. (Source wcfcourier.com)

Utica man accused of shoplifting at same store he allegedly robbed  A Utica man faces charges after he allegedly shoplifted at the same store he was accused of robbing a few weeks prior, Utica police said. Jorge Alvardo, 20, is charged with robbery in the third degree, petit larceny, false personating and possession of alcohol by a minor. (Source wktv.com)

Richland Co. SC Deputies investigating a Smash and Grab cigarette burglary  Sheriff Leon Lott says the suspect threw a large rock through the glass door of the ‘A One Express’ store, then crawled inside. Deputies say he then filled a trash can with $1,600 worth of Newport cigarettes. (Source wltx.com)

Hernando Co, FL Sheriff’s Office investigating 7 open Robbery cases; Dollar General, Cumberland Farms, and Dominos  With seven robberies involving weapons reported at area stores since December, the Hernando County Sheriff's Office is urging store clerks and business owners to remain alert. (Source hernandotoday.com)

Rogers Jewelers In the Great Northern Mall, North Olmstead, Ohio hit with a $9000 Grab and Run  The store staff believed something was suspicious and contacted Mall Security, the suspect was still able to flee with a pair of 2 CT. diamond stud earrings valued at $9076.98.

Birmingham, AL woman arrested in Beauty Supply shop killing

Kay Jewelers in Lima, Ohio the victim of a Diamond Switch, loss of $1999.00
 

Robberies and Burglaries

Ambrose Hearing Center – Pottsville, PA – Robbery
BP – Albany, NY – Armed Robbery
Cobb’s Grocery – Richwoods, MO – Armed Robbery/ Shooting – suspect shot by store owner
College Hill Family Video – College Hill, OH - Armed Robbery
CVS – Lakewood, OH – Armed Robbery – 2 suspects arrested
Dollar General – Mt Vernon, IL – Armed Robbery
Folly Road Grocery – Beaufort Co, SC – Armed Robbery
Franks Auto Supermarket – Charleroi, PA – Robbery – suspect arrested
Olden’s Pharmacy – Quincy, MA – Armed Robbery – suspect arrested
Metro PCS – Roosevelt, NY – Armed Robbery – suspect arrested
Mr. Fast store – Bakersfield, CA – Theft/ Assault – Owner was struck by suspect’s car
Raley’s Pharmacy – Auburn, CA – Armed Robbery
Sprint – Allendale, MI – Burglary
T-Mobile – Torrance, CA – Burglary – 2 suspects arrested
Uni-Mart – Westampton, NJ – Burglary
Walgreens – Richmond, TX – Armed Robbery

 

ORC News
 

New York & New Jersey Metro Area ORCA Announced



On April 7th 2014 New York City Police Department announced intentions to create an Organized Retail Crime Association (ORCA) group for Retail and Law Enforcement in the NY/NJ Metro Area. The meeting took place at 1 Police Plaza and was attended by over 100 members of area law enforcement, prosecutors, retail loss prevention investigators, and banking security. Some of the agencies included the FBI, Woodbury PD, Clarkstown PD, Wayne, NJ PD, Nassau County PD, NY State Police, Amtrack PD, US Secret Service, Westchester PD, Yonkers PD, MTA PD, Paramus PD, Suffolk County PD, PA of NY/NJ, Hudson County PD, NJ Transit, US Postal Inspection, NYPD, and Manhattan/Queens/Bronx/Brooklyn/Westchester DA's office. The retailers that attended were Rite Aid Pharmacy, CVS, Walgreens, Home Depot, Walmart, DSW, Target, Limited Brands, JC Penney, Macys, Jewelers Security Alliance, Amex, and MG Security.

The meeting opened with an introduction by the Commissioner's Office followed by a presentation facilitated by Kent Oda, retired LAPD and Co-Chair of LAAORCA and George Torres, CVS ORC Investigator and Co-Chair of LAAORCA, highlighting the success of LAAORCA and what an ORCA group could achieve in the NYC Metro area.

After the introduction and presentation the floor was opened for question and answers from NYPD and retailers. The meeting was coordinated by NYPD Sgt. Tarik Sheppard. Sgt. Sheppard gave a brief outline of how he envisions the group coming together and functioning. He urged retailers and law enforcement to get involved now. A tentative website release date was set for September 1st 2014. Retailers, Law Enforcement, Prosecutors, Bank Security, and others are encouraged to join and spread the word. All inquiries can be directed to Sgt. Tarik Sheppard, NYPD Office of the Commissioner. His email is Tarik.Sheppard@nypd.org.

Utah Highway Patrol stop leads to shoplifting, drugs and credit card fraud charges  Saturday, a traffic stop by the Utah Highway Patrol resulted in the arrest of two men from New York for multiple felony charges related, among other things, to drugs, theft and illegal financial card possession. When the trooper contacted the driver, Grandpierre, and passenger, Pearson, the statement said he could smell a strong odor of raw and burnt marijuana. The trooper found that Grandpierre’s drivers license had been suspended, and he was placed under arrest. A search of the van produced a bag of suspected marijuana and hash in the passenger door area. Also found during the search, the statement said, were five or six Target store bags containing about 30-40 bags of Starbucks brand coffee and at least 40 high-end coffee mugs. In the back of the van, the statement said troopers found a laptop computer, scanner, laser printer, five cell phones and bags of new clothing with tags still on them. (Source stgeorgeutah.com)

Credit Card Skimmer Found at LIRR Station; Suspect Has Ties to Identity Theft Ring: MTA  Authorities are looking for a 35-year-old Romanian national who police say has ties to an identity theft gang in California after they discovered a credit card scanning device inside a ticket machine at a Long Island Rail Road station. The MTA identified the suspect as Vasile Ovidiu Haidau. Last week, an LIRR technician discovered a scanning device inside the card slot in a ticket machine at the station in Baldwin; a tiny camera positioned above the keyboard to videotape customers typing in their PINs was also found. (Source nbcnewyork.com)

First of 3 charged suspected of stealing about $1 million in jewelry across U.S.  A Chicago woman was charged Monday in Racine County Circuit Court with being party to a felony theft after she and two men allegedly stole rings valued at $17,000 from Shaw’s Jewelers in Regency Mall, in January. The accused, Cynthia Winston, 48, is one of a three-person team suspected of stealing about $1 million of jewelry in numerous store thefts across the country and sought by the U.S. Marshals Service. Investigators with the Racine Police Department were eventually contacted by detectives from Gurnee, Ill., who also were investigating a case involving the same three suspects and confirmed that they are wanted in numerous states for similar incidents. Winston is the first of the three to be charged for this theft in Racine. (Source journaltimes.com)

3 charged in Walmart theft in San Antonio, TX; pit bull shot during arrests  Three men were arrested and a pit bull dog was shot and killed after a reported theft at a Walmart in Eastern Bexar County early Tuesday morning, Deputies responded to a call for a theft from the Walmart and were able to get the license plate of a vehicle seen leaving the store. Deputies tracked the vehicle to a nearby home and said one of the alleged thieves walked outside and ran back inside when he saw deputies. The deputies were confronted by a pit bull and forced to shoot the dog in self-defense to get to the alleged thieves. Deputies took all three into custody, but said the pit bull died. Officials said the men had stolen a large TV and a computer. (Source ksat.com)

Summit County identity theft suspect faces 46 felony, misdemeanor charges across seven cases  A Summit County woman facing 46 felony and misdemeanor charges in seven separate cases appeared Tuesday, April 8. Sebben faces 23 counts of identity theft, a Class 4 felony, 11 counts of unauthorized use of a financial transaction device, three counts of theft, and two counts each of violation of bail bond conditions and criminal possession of a financial transaction device, all misdemeanors, as well as a traffic violation for failing to obey a traffic control device. Sebben remains in jail on $50,000 bond from a 2013 identity theft case. (Source summitdaily.com)

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Vendor Spotlight
 

The Situation

The Payment Card Industry Data Security Standard (PCI DSS) requires the ability to authenticate and identify access to systems containing confidential and secure payment information.

This identification of access to secure systems includes retail store servers where the information is maintained. Retailers can either choose to implement an access control system or monitor the server room with video equipment. The video requirement includes a minimum of 90 days of storage.

The Challenge

A Fortune 500 national retailer needed its 1,500 locations PCI Compliant within 90 days.

Since access control would be an entirely new venture for its stores, this retailer decided to select the video option since there was a current infrastructure in place. However, the current infrastructure couldn’t support the 90-day requirement necessary without an enormous investment to upgrade each DVR in operation.

Ultimately, the retailer needed a recording solution that:
 

Captured and recorded 90 days of video
Functioned in low light and complete darkness
Could easily plug into their network
Functioned both as a camera as well as a recording device

The Checkview Solution

Checkview worked with its leading industry partners to source both the hardware and software that the retailer needed for a cost-effective solution meeting the necessary PCI DDS requirements as well as its internal network needs.

Checkview was able to install this solution in 1,500 locations in 90 days thereby achieving 100% PCI compliance.

“The project details from camera programming, scheduling and coordination of installation was a
massive undertaking that Checkview handled with ease,”
said the Director of Loss Prevention
Operations for this retailer with over 600 million shoppers annually.

Checkview efficiently and methodically executed this roll out through its certified and thoroughly
trained Field Service team.

“I don’t know what we would have done without Checkview,” said the Director. “Checkview came to the table with several viable solutions. Once we selected one and decided to implement, Checkview managed every detail of the process. They truly are a valuable member of my asset protection team.”

What’s your challenge? Challenge us to solve it at Checkview.com.

 

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Dusko Tadic, CFI was promoted to Regional Loss Prevention Manager for Gap Inc./Old Navy.
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Your Career
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Leadership 101: How Doing Nothing Makes You a Better Leader  Keeping the to-do lists clear or always checking your inbox or replying to emails is not allowing you to be the leader your business needs. In fact, doing nothing is actually socially acceptable and can help you see things more clearly. Use these tips to become a better leader by slowing down. (Be a daydreamer)

10 Things Great Leaders Say Every Week 
If you want to lead your team to a goal, it's vital that they know how their daily work is connected to that goal and the objectives. In order to help make that happen, have a meeting every week. Bring your team together and give them the big picture. Use this checklist for help. (Congratulations)

Game of Thrones: 4 Leadership Lessons From The Wall  If you watch this hit series on HBO there's more to it than just dragons and fighting over castles. Businesses today are kind of like the Night Watch in this TV show, watching other businesses or partners to see how to react or what other ideas are out there.  Use these tips to engage beyond the wall. (Raise your own flag)

5 Ways Leaders Enable Innovation in Their Teams  As a leader, it's your responsibility to get your team together, and embrace the differences in your team. Doing so will allow you to get the best outcomes from those differences. This is where you will see improvements and innovation. Take these steps to create an innovative culture. (Be a change agent)

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Tip of the Day
Sponsored by Vector Security

It always boils down to the people – the team. No matter how sophisticated we become or how fast and efficient our systems are, it's always the people that make it work or not work for that matter. So many hide so much behind the technology that I wonder if we the people are losing ground at times. It's easy to sit back, get work done, shuffle our emails and feel like we accomplished a lot. But at the end of the day have we really?

Just a Thought,
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Upcoming Events

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April 6-9, 2014
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IOBSE 2014 Spring Conference
April 30 to May 2, 2014
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NRF Loss Prevention Conference & Expo
June 11-13, 2014
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The 35th Annual RLPSA Conference
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Dallas, TX

CLEAR Fifth Annual Training Conference
October 13-16, 2014
San Diego Marriott-Mission Valley, CA


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