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The D&D Daily Mobile Edition

April 15, 2014

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News Brief
Sponsored by WG Security Products, Inc.
NRF to launch cybersecurity data sharing platform for retailers  This new program will allow retailers access to information on cybersecurity threats identified by other retailers, government and law enforcement agencies and partners in the financial services sector. The program, developed in consultation with the Financial Services Information Sharing and Analysis Center (FS-ISAC), will launch with the establishment of an information-sharing platform for retail industry information security specialists, and plans call for a retail ISAC to be established in June 2014. NRF has also retained the services of Kim Peretti, a partner in the law offices of Alston and Bird, LLC. Peretti is part of the firm’s White Collar Crime Group and co-chairs the Security Incident Management and Response Team. She is also a former director of PricewaterhouseCoopers’ cyber forensic investigation unit and a former senior litigator for the Department of Justice's Computer Crime and Intellectual Property Section. (Source chainstoreage.com)

Hess Alerts Florida Motorists About Skimming Threat at 16 stores in Southern Florida   Hess Corp. has issued a statement to its southern Florida retail gasoline customers about credit-card and debit-card frauds at the pump at its Hess Express convenience stores, indicating that skimming devices have been found at several locations. In recent months, there have been attempts to steal credit and debit card numbers at service stations in South Florida using so-called 'skimmer' devices," the statement reads. The statement lists 16 stations, with dates ranging from Feb. 20 to April 10, 2014. The stations are in West Palm Beach (3 stations), Largo, Palm Harbor (2), Lake Worth, Delray Beach, Clearwater (2), Holiday, Jensen Beach, Margate, Fort Lauderdale, Stuart, Pompano and Fort Myers. (Source cspnet.com)

Euro Commission launches 12 million euros ($16.5M U.S.) research project to combat food fraud  A 12 million euro research project has been launched by the European Commission to combat food fraud and to restore consumer confidence after last year’s horse meat scandal. The project, named FoodIntegrity, aims to be a an international focal point for research and information and to develop and implement early warning systems for identifying emerging fraud risks. (Source retailfraud.com)
 


Boston Marathon: One Year Later

Tighter security will be in place next week, following last year's bombings:
Over 3,000 officers, bomb-sniffing dogs and a connected surveillance network

Today marks one year since the deadly bombings rocked the finish of the Boston Marathon. The explosions left three people dead and more than 260 others hurt. More than 3,000 officers will monitor the event and bomb-sniffing dogs will keep tabs on the 26-mile route during the race next Monday, April 21. Strollers and backpacks are no longer allowed. In addition, there will be newly installed and existing cameras along the route, which will feed into a connected network that didn’t exist last year, according to news reports. Over 100 cameras have been installed at more than 50 observation points. Ten different agencies will be involved in monitoring the cameras’ real-time footage at eight command centers, Randy Clarke, director of security for the Massachusetts Bay Transportation Authorit, told CBS. “We’re taking feeds from all of the various public agencies that have a major role in the marathon and bringing that into one system,” Clarke said. After the bombings last year, the FBI spent countless hours collecting and screening footage from a large number of disparate cameras. It was retailer Lord & Taylor's security cameras that eventually helped identify the two suspects. (Source wfsb.com) (Source securitydirectornews.com)

See our Boston Marathon Special Report from last year on the role retailers played in the massive search effort. We at the D&D Daily wish the very best to this year's marathon participants, especially those involved in keeping the race safe.
 

Google Glass Privacy App Spots Security Cameras - Could be a game-changer for crooks in your stores  There is a new Google Glass app called "Watch Your Privacy" that uses open data to locate nearby surveillance cameras - as well as other Glass users. Watch Your Privacy uses a database of surveillance cameras called OSMcamera. The app marks both cameras and users with a triangular warning sign along with a number, their distance from you and their coordinates. In addition, it marks the approximate coverage area of surveillance cameras. You can either have the area appeared marked as non-safe (red) or safe zones (green). If you're a criminal, you would mark those areas red. If you feel more comfortable in a place with security cameras then you’ll mark their coverage areas green. Are you ready for Google Glass in your stores? (Source technabob.com)

Wife of Toys R Us homicide victim speaks out  "It was horrible. I still can picture everything. It was the worst day of my life,” says Jill Wells, wife of Larry Wells, who was brutally stabbed by his co-worker and LP manager Bernie Grucza back in June 2013. She got the news from co-workers who came to her door and told her there was a stabbing at the Toys R Us. Larry was in the hospital. But by the time she arrived, he was already gone. In this interview, Jill recounts the fateful day that changed her life. “How can someone who just killed somebody go back to the store, pretend they didn’t do anything, then hug co-workers and tell them it’s going to be okay?” Jill wondered with disgust. Days after her husband's murder, the killer offered Jill condolences in person at Larry’s funeral. (Source wivb.com)

Hardware Giant LaCie Acknowledges Year-Long Credit Card Breach  French computer hard drive maker LaCie has acknowledged that a hacker break-in at its online store exposed credit card numbers and contact information on customers for the better part of the past year. The disclosure comes almost a month after the breach was first disclosed by KrebsOnSecurity. It is unclear how many customer records and credit cards may have been accessed during the time that the site was compromised. The same attackers who hit LaCie also were responsible for a breach at jam and jelly maker Smuckers, as well as Alpharetta, Ga. based credit card processor SecurePay. (Source krebsonsecurity.com)

Consumer Bankers Assoc. Calls for More Regulatory Oversight on Retailers  Banking institutions and retailers are working to enhance cybersecurity collaboration, but the Consumer Bankers Association wants more regulatory oversight of merchants, says the CBA's David Pommerehn. The vast majority of breaches that expose sensitive consumer data occur at retailers, not banking institutions, Pommerhen points out in an interview with ISMG. And until more regulatory oversight is mandated for merchants, card compromises will continue, he contends, because the retail industry has little incentive to change. (Source bankinfosecurity.com)


New retail concept "coop & spree" to debut in Manhattan  A new retail concept, coop & spree, will open its first location this August, in the trendy Nolita section of Manhattan. Targeted at stylish young women, the store will combine apparel and accessory designers from around the world with interactive technologies. Digital tablets will be located throughout the space to help customers build and accessorize outfits, while the in-store photo booth will allow shoppers to share style inspiration with friends. (Source chainstoreage.com)

NRF urges expedited contract for West Coast ports  National Retail Federation is urging maritime management and the union representing dockworkers along the U.S. West Coast ports to expedite pending contract negotiations and reach agreement on a new deal well in advance of the expiration of the current contract this summer. NRF believes expedited negotiations would strengthen the supply chain and provide shippers and retailers the certainty they need to utilize the West Coast ports during the holiday shipping period, which begins in July. NRF president and CEO Matthew Shay has asked for immediate contract negotiations in a letter to the International Longshore and Warehouse Union and Pacific Maritime Association (ILWU), who currently plan to start negotiations in mid-May. The pending contract covers nearly 14,000 ILWU jobs at 29 containerized ports along the California, Oregon and Washington coastline. (Source chainstoreage.com)

These Dead and Abandoned Malls Show Just How Much Our Shopping Experience Has Changed  With online shopping ascendant, the mall experience, and to a lesser extent the retail experience in general, is becoming retro. And while it takes a certain not-living-in-the-suburbs bias to declare malls dead and buried, those who make a living from such knowledge have essentially confirmed it. One retail expert said no new indoor malls have been proposed in the US of A since 2006. (Source topix.com)

Reminder: NRF's 2014 ORC Survey Closes This Friday  This year’s Organized Retail Crime Survey marks the 10th year the NRF has conducted this important survey. We thank you for any time you may have spent these past 10 years helping build this survey to what it is now: an invaluable tool for our retail and vendor communities and law enforcement partners, as well as NRF’s legislative efforts, and media awareness campaigns. Additionally, the NRF will recognize the 10th anniversary with a specially produced report, dedicated content in June’s STORES Magazine, and other communications and promotional efforts. Thank you in advance for taking the time to complete this year's survey. Your answers will be kept confidential. The deadline to complete the survey is Friday, April 18th. If you or your company did not receive the survey, please contact Afia Sakyi at SakyiA@NRF.com.

Trio charged with hacking, stealing data from U.S. Army, Microsoft and more

DSW Buys 44% Stake in Canada's Town Shoes Ltd.

Retail Sales in U.S. Increased in March by Most Since Sept. 2012

Quarterly Same Store Sales Report

Pep Boys Q4 down 2.4% with down 6.6%
Hhgregg Q4 preliminary results down 9.9% with net sales down 9.9%

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"The New Customer
Bill of Rights"

New Episode

Ted Potrikus, Exec. VP and Director of Gov’t Relations for the Retail Council of New York State, discusses the new Customer Bill of Rights, which was drafted and implemented last holiday season after high-profile accusations of racial profiling in NYC stores shook the retail industry, causing every LP program in the country to review its practices and policies. Ted talks about the NYPD’s stop-and-frisk policy, his interaction with civil rights leaders and how the LP industry can move forward in a positive way from this hot-button issue. Watch the interview here.

LP Executives – 2014 LP Video Challenge

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e-commerce
Sponsored by The Zellman Group

Retailers Considered Still Vulnerable to Card Fraud Until Banks Upgrade to EMV  Many companies are still behind scheduling an updated system that complies with EMV. Right now credit card networks have until October 2015 to upgrade their payment systems. The reason why there is a push for EMV, is because it is considered to be safer and it’s hard to copy account numbers and security codes from chips and magnetic stripes. However, the big issue for retailers is the price. According to Javelin Strategy & Research, the average cost ranges between $500 to $1,000 per payment terminal. But that hasn’t stopped retailers like Walmart, Kroger and Target to go ahead with the upgrade. Out of the 1 billion cards that are in use in the U.S., only 20 million have been issued. By the 2015 deadline if the current trend continues, only 20 to 30 percent of U.S. cardholders will have the new cards. (Source pymnts.com)

Reports of personal data theft are on the rise
18% of U.S. online adults say they’ve had such data as Social Security or bank account numbers stolen as a result of their online activities, up from 7% last year. And many more consumers are worried now about the data about them available online. And—though criminals stole consumer data via retail stores, not e-commerce sites—consumers are more concerned now about the security of online personal data. (Source internetretailer.com)

Amazon’s same-day delivery could soon reach 31% of U.S. consumers

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Retail Crime News
Sponsored by NuTech National

Bulgarian gang of credit card fraudsters busted by Europol  An investigation lasting more than a year into an organized group of Bulgarian criminals committing credit card fraud has been successfully completed with a final round of seven arrests – three in Italy and four in Bulgaria. In total, 25 people involved in the scam have been arrested with a further 21 people detained and charged, according to an April 14 statement by European police agency Europol. About 250 skimming devices, 2000 blank credit cards and more than 50 000 euro in cash have been confiscated. (Source sofiaglobe.com)

Waterford, MI furniture store center of International drug investigation  When you looked at the outside of Oakland Furniture in Waterford on M-59, it appeared to be a legitimate business. It had a nice sign, a phone number, a storefront, but Immigrations and Customs Enforcement Homeland Security Investigations Agents say the store may have never sold a single piece of furniture. Now that three men have pleaded guilty or been convicted at trial for what was happening at that store, investigators are releasing never before seen video and picture evidence. “It appears this was nothing more than a front,” said William Hayes, Deputy Special Agent in Charge for ICE HSI. “The business was set up in July 2012 and never did any legit business.” It did, however, place an order in November 2012. A truck from Mexico was trying to enter the country at an international crossing in Laredo, Texas. According to documents, it was bringing in about 114 pieces of furniture for Oakland Furniture, but the furniture didn’t look right. Border Patrol Agents looked closer and found marijuana was hidden inside that furniture. “It was determined it was just shy of 3000 pounds with a street value of $2.1 million.” (Source wxyz.com)

Former Family Dollar Manager accused of stealing $6000 from deposits; on probation for another $10,000 theft  Madison, WI authorities are looking for the manager of a Family Dollar store after she allegedly took nearly $6,000 from the store’s safe in February before she disappeared. Julie L. McAllister, 52, is wanted by police on one count of felony theft in a business setting. McAllister is also serving 10 years of probation for stealing more than $100,000 from her boyfriend’s bank accounts between 2008 and 2010 while he was in prison. (Source madison.com)

Victoria's Secret worker allegedly hid skimming device under skirt to steal credit card info  A woman working at an Orlando Victoria's Secret used a skimming device to steal credit card information, and then gave the information to two accomplices, investigators said. The store is located inside the Orlando Premium Outlets on International Drive. WFTV found out she kept the skimming device under her skirt and pulled it out when customers handed over their cards. Court documents said two men told the employee they wanted her to target foreigners and tourists. The two men are facing charges for their part in the skimming operation, authorities said. The names of those involved were not released. (Source wftv.com)

Bronx jewelry store robbers caught on camera  Police are looking for two teenagers believed to be behind an armed robbery at a Bronx jewelry store, and they are hoping surveillance images will lead to an arrest. The incident happened at A and D Jewelry on Southern Boulevard in the Longwood section around 11 a.m. on Sunday. Authorities say the teens entered the store with a firearm and made off with more than $200,000 worth of jewelry, mostly gold chains, watches and diamond earrings. (Source abclocal.go.com)

Man arrested in Birks jewelry store robbery in Saskatoon, CN  A wanted in connection with a brazen daytime armed robbery of a downtown Saskatoon jewelry store earlier this year is in police custody. Muhidiin Ahmed-Farah, 28, was arrested in Montreal and has been returned to Saskatoon where he was to appear in court Tuesday morning. He is charged with armed robbery, conspiracy to commit arson, and wearing a disguise during the robbery. (Source ctvnews.ca)

Portland man faces federal charges after allegedly robbing CVS pharmacy  Portland man faces federal robbery charges after police said he showed a CVS clerk what appeared to be a bomb and then stole a variety of narcotics from the Congress Street pharmacy Friday morning. Just before 9 a.m. Friday, Jason Campbell, 39, allegedly walked into the CVS pharmacy at 510 Congress St. He opened a backpack at the pharmacy counter and showed an employee what looked like “a 2-liter-sized bottle of Mountain Dew with wires affixed to it” that could possibly have been an explosive device, according to the Federal Bureau of Investigation. Campbell also allegedly had in his hand a device that the witness believed was a cellphone, which he held “in a manner consistent with a detonator.” (Source bangordailynews.com)

Police respond to reported robbery at Torrington, CT
Target Police are searching for a suspect who attempted to rob the Torrington Target Monday evening, implying he was armed when stopped by security. Police say a call came in around 6:49 p.m. for a reported robbery at the store, after a man was stopped by security trying to leave the store with electronics and other merchandise. According to Sgt. Dustin Baldis, the man never displayed a weapon but implied that he had a gun when approached by the store’s loss prevention personnel. Upon police arrival, the suspect had already fled the scene. (Source registercitizen.com)

Anderson, CA woman arrested after striking Walmart LP Agent with a belt  According to police, officers were dispatched to Walmart on a report that a shoplifter was leaving with a shopping cart full of stolen merchandise. During the investigation, loss prevention employees reported Pickett struck them several times as they tried to detain her. The employees said she used a leather belt to repeatedly hit a loss prevention officer. (Source redding.com)

Nashville Toys 'R' Us employee arrested after pocketing over $7,000 in cash returning merchandise & pocketing money & charged with resisting arrest

Flint, Mich., man pleads not guilty to charges in half-dozen armed robberies hitting Rite Aid, 7-Eleven, Mobile One Stop and Check 'n Go stores

Deadly police shooting at Woodstock, Georgia Walmart Friday night in parking lot

Manchester, NH burglary spree investigated, several businesses report burglaries Sunday

Zales in Irving, TX hit with a $8500 Grab and Run, Police release new surveillance photos

Memphis man arrested for 5 robberies reads himself his Miranda rights; hitting both Family Dollar and Dollar General stores

Robberies and Burglaries

Alpha Jewelers – Oakland, CA – Burglary
Beach Pharmacy – Virginia Beach, VA – Robbery/ Murder – suspect charged w/ killing owner
Friendly Food – Meade Co., Kentucky – Armed Robbery
King Brothers – Miami, FL – Shooting – 2 men shot
Pic Quik – Las Cruces, NM - Armed Robbery
Roadrunner Market – Asheville, NC – Robbery – suspect arrested
Shamrock Minute Mart – Tulsa, OK – Shooting / Robbery – clerk in critical condition
Subway – San Bernardino, CA – Shooting – 3 people injured
Sunco –Houston, TX - Burglary
TJ’s Corner – Lewis Run, PA – Robbery
Trader Joe’s – Manhattan Beach, CA – Burglary
Walgreens – Kingston, PA – Robbery – suspect arrested
Valero – Little Rock, AR – Armed Robbery

 

ORC News
 
Mesa, Ariz., Fencing operation - pawn shop busted selling stolen merchandise - 16 arrested - more details and video tomorrow - Sources say $1.5M value exclusively to the Daily  East Valley police said they've completed an operation called Operation Bond Ammo resulting in numerous arrests and the recovery of hundreds of guns as well as thousands of stolen items. According to police, the recovered items were stolen from individuals and retailers. They said the Organized Retail Crime Association helped police identify items stolen from Target, Walmart and Kroger. (Source ktar.com) (Source kpho.com)

Counterfeit credit/debit card fraud ring busted in Nashville  Several suspects are arrested Monday after they attempted to purchase gift cards from various Wal Marts by swiping encoded credit/debit cards, according to an affidavit. Police received information that the suspects were encoding the card numbers at a south Nashville motel and followed them. Arrested are 26-year-old Olayinka Gangura, 32-year-old Olakunle Ijiti, 24-year-old Doris Turay and 25-year-old Samuel Cole for criminal simulation. Police say they observed Bangura attempting to purchase three $400 gift cards at the Wal Mart at 4040 Nolensville Pike by swiping several cards from her purse. Another suspect purchased two $400 gift cards from the Wal Mart at 5531 Edmondson Pike. Numerous counterfeit/encoded credit/debit cards were recovered by police at the suspects' hotel. Two laptops, a card encoder and several gift cards were also confiscated. (Source fox17.com)

Philadelphia Female Fraudster - Refunder gets 23 month prison sentence  Stealing credit cards from restaurant customers the suspect along with an unidentified suspect would buy and return merchandise at King of Prussia Mall stores. (Source mainlinemedia.com)

West Valley, Utah Police thank public for identifying Lenscrafter theft suspects  West Valley police are thanking the public for helping them identify two people suspected of stealing from a Lenscrafter store. On April 11, police asked the public for help identifying the men who stole $2,700 worth of merchandise from the store. Tipsters contacted police with possible identities of the two men and even provided screen shots of one man’s Facebook page where police said he was offering stolen sunglasses for sale. Police arrested Joseph Welch, 33, during a traffic stop April 12. Police said they located some of the stolen merchandise with Welch. He was booked into the Salt Lake County Jail for investigation of felony theft and multiple outstanding warrants. (Source ksl.com)

Secret Service tracks sophisticated Wal-Mart fraud  Using phony barcode stickers and counterfeit receipts, five people stole merchandise from Wal-Mart stores from Florida to Texas and conned the retail giant out of more than $100,000 in bogus refunds, authorities say. The group built on common forms of organized retail theft – known as “UPC switching” – involving fake universal product codes to bring a new level of sophistication to theft by cracking the stores’ receipt codes and forging receipts to get cash refunds. Wal-Mart spokeswoman Dianna Gee said the group employed tactics she has not seen before. She said the company is always looking for ways to prevent theft and would investigate any changes needed to combat the methods in this case. The conspirators would hone in on items that were generally similar but often had much different prices – things like extension cords, water filters, golf balls and lawn chemicals. They would buy a high-priced extension cord, for example, and buy or steal numerous lower-priced extension cords. Then they’d copy the high-priced barcode and make stickers to cover the barcodes of the cheaper extension cords. (Source tbo.com)

Two Women Charged in the theft of over $800 in merchandise from Belk in Jackson, TN  Jackson Police have charged two Ripley women with shoplifting over $800 worth of merchandise from Belk and seized an SUV in an ongoing theft investigation. Officers found Midkiff's 2005 Chevy Trailblazer on the parking lot. Officers noticed that there appeared to be stolen merchandise from Kirkland's, J.C. Penny and Kohl's inside the SUV. Kelly Midkiff, 40, and Dawanda Pickett, 45, were both arraigned Monday morning in Jackson City Court for felony theft. (Source wbbjtv.com)

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5 Ways to Getting Better Employee Feedback  With any business, you have to take the good with the bad (and ugly) especially when it comes to getting feedback from your employees. While positive feedback is always nice to hear, it won't tell you all of what your employees are thinking. Use these tips to get them to share their feedback. (Free food)

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Receiving feedback on what we're doing, and possibly how to improve on it, is a tough pill to swallow. It's essential, though, so we can grow and further develop in our talents. Use these tips to help you take criticism and turn it into something great. (Write it down)

Are You Asking For Feedback from Your Employees?  Every employee has an opinion; some are constructive and could revolutionize the organization and how things get done, and some are not so constructive. You will receive feedback at some point, but use these tips to encourage giving feedback too. It could make all the difference! (Show that you're open)

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Being too close to the trees to see the forest is an expression that also fits not appreciating the role you play on your own team. With the needs of the day seemingly always taking priority, it's difficult for some to step back and truly see the value you can add to your own team. Realizing it and accepting the responsibility as a team member is half the battle. But doing something with it and truly adding value is what helps the team win the game. Every group, every department is in fact a team and every member plays a vital role towards the success and the survival of that team. That's why that old expression - One for all and all for one - took such a hold in literature. Because it is that simple. The hard part is taking responsibility for it.

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