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The D&D Daily Mobile Edition

April 21, 2014

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News Brief
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Ean Bressack was named Director of Loss Prevention for Gucci.  Ean was previously the Director of Loss Prevention for Chanel and had been part of their team for over four years. He has other loss prevention experience as the Assistant VP of Loss Prevention for BJ's Wholesale Club, Senior Director of Loss Prevention for Donna Karan International, DKNY, Regional LP Manager for Guess, Regional LP Manager for Polo Ralph Lauren, Loss Prevention Manager for Saks Fifth Avenue and Store Detective/Assistant LP Manager for Lord & Taylor. Ean graduated from Northeastern University with his Bachelor's of Science degree in Criminal Justice. Congratulations Ean!

Michaels says breach at its stores affected nearly 3M payment cards  About 2.6 million payment cards at Michaels Stores and another 400,000 at subsidiary Aaron Brothers may have been affected in a card skimming attack that compromised its point-of-sale systems, the retailer said Thursday. Michaels said it had found evidence confirming that its systems and those of Aaron were attacked using sophisticated malware that had not been encountered previously by either of the security firms it had retained to investigate a suspected breach. It did not provide details of the malware. (Source csoonline.com)

The need for greed, inside the hacker’s head
It’s just that — greed — that attracts cyber criminals to retailers. The nature of your business puts dollar signs in their eyes. No matter if you sell groceries or luxury goods, you’re unfortunately appealing prey, and this is unlikely to change. Your business is dependent upon processing a tremendous volume of personally identifiable information and payment card information. To hackers, it’s pure gold. So who are the hackers that target you? What do they want and how do they go about getting it? While there is no single identifying mark that law enforcement officials, investigators, and retailers can use to recognize a retail-focused hacker from afar, they do share a handful of common characteristics. First and foremost, they are after a specific target: payment card information. But this isn’t because they plan to go on a shopping spree with the card numbers they exfiltrate. Rather, they want to sell the numbers on the black market. A single payment card number is more valuable than any nugget of personally identifiable information, because a credit card number can be more easily converted into money. Using a social security number for financial gain is a multi-step operation that takes some know-how and more time. They’re also opportunists. If a payment card hacker lands on a treasure trove of social security numbers and other types of personally identifiable information, they’ll try to sell that, too. These attackers are also very nimble. In the years I’ve been studying them, I’ve watched these hackers evolve at pace just ahead of the security technology meant to stop them. Chip and pin cards may be the current so-called “gold” standard of security technology in the retail environment — they not only provide encryption of the cardholder data, but also require a second layer of authentication, the pin number, to enact a transaction. But they’re not a silver bullet. The problem is there is no silver bullet. When retailers invest in new security technology, if history is any indicator, hackers will respond to it innovatively and find a technique to get around it. Greedy, opportunistic, nimble, omnipresent, patient, well-resourced and organized. All of these attributes aptly describe the adversary. The hackers that attack retailers need an organized network of buyers and middlemen to carry out and profit from their attacks. (Source retailingtoday.com)

Lowe’s to pay $500,000 in EPA settlement
Lowe's Home Centers has agreed to pay a $500,000 civil penalty for violating federal rules governing lead paint exposure, the Environmental Protection Agency said on Thursday. The chain will also implement a comprehensive, corporate-wide compliance program at its over 1,700 stores nationwide to ensure that the contractors it hires to perform work minimize lead dust from home renovation activities, as required by the federal Lead Renovation, Repair, and Painting (RRP) Rule. An EPA investigation found that Lowe's could not provide documentation to prove that contractors it hired to work at 13 stores across nine states were certified by the agency, or had used its approved kits to test for lead paint at work sites, the EPA said. (Source chainstoreage.com)

Police Grapple With Cybercrime
As crime is increasingly moving online, state and local police—who have spent decades refining how to track down murderers, thieves and drug dealers—are having a hard time keeping up. It probably is one of the most perplexing questions right now in terms of state and local policing: How do they handle this stuff?" said Richard McFeely, who recently stepped down as the top cybersecurity official at the Federal Bureau of Investigation. "We're not generally working these cases. We need to get out ahead of this." Lacking specialized skills, some local police departments hire private cybersecurity companies to conduct digital investigations. Some states have developed task forces and high-tech crime labs that act as clearinghouses for local departments, though most focus on child pornography. Another hurdle: Many cyberattacks originate overseas, where state police often are unlikely to have the power to make an arrest. "Legally, I'm not going to Romania," said Lt. Mark Brown with the New York State Police. "That's where a lot of these cases are coming from." (Source wsj.com)

Express to open 30 outlet stores this year

Last week's most popular news article --

Wife of Toys R Us homicide victim speaks out  "It was horrible. I still can picture everything. It was the worst day of my life,” says Jill Wells, wife of Larry Wells, who was brutally stabbed by his co-worker and LP manager Bernie Grucza back in June 2013. She got the news from co-workers who came to her door and told her there was a stabbing at the Toys R Us. Larry was in the hospital. But by the time she arrived, he was already gone. In this interview, Jill recounts the fateful day that changed her life. “How can someone who just killed somebody go back to the store, pretend they didn’t do anything, then hug co-workers and tell them it’s going to be okay?” Jill wondered with disgust. Days after her husband's murder, the killer offered Jill condolences in person at Larry’s funeral. (Source wivb.com)

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Nicholas Khalil, CEO of Checkview, talks about what his company is doing to set itself apart from the competition. A retail LP systems integrator focused on managing all primary security and life safety technologies for both small and large scale operations, Checkview has reinvented itself as a solution provider focused on cutting costs for retailers and – above all else – providing great customer service. Watch the interview here.

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How a cyber cop patrols the underworld of e-commerce  Melissa Andrews, a resident of Canada, is a cyber security “cop” for Payza, an international e-commerce payment platform operating in 97 countries. Her job, described by the company’s public relations firm as “the worst security job on the Internet,” is to protect the public from illegal, and many times revolting, content, by shutting the sites down and alerting authorities about criminal activity. She spoke with CSO this week about her job and why she is proud of what she does. Read her full interview here and see how she keeps the internet a safe place to shop. (Source csoonline.com)

Retail versus e-tail
As etailers require physical formats and physical retailers see a need to go online, new models will emerge. Technology, singularly, has been one of the biggest disruptive forces for the retail industry. It has given the shopper more than one channel to shop with, convenience of shopping at home, driven down costs and, most of all, shifted the centre of gravity of customer experience from the provider to the buyer. To say that the shopper today is well informed is understating the facts. While the retailer grapples with customer analytics, with the information overload, do the customers need an analytics tool themselves to process the information they have at hand. In the debate of retailing versus etailing, the truth today is somewhere in the middle. While etailers worldwide are a growing breed, it is also true that the etailers are increasing feeling the need of getting into physical formats be it small stores where customers can walk in, feel and see products and then order online, shopping walls, or lockers for convenient delivery. Amazon, eBay and Tesco being examples of that. On the other hand, retailers are upping the game by going the multi-channel route and we will see somewhere the line between etailing and retailing blur, and a new business model emerge for the industry. (Source financialexpress.com)

Connected consumers put pressure on retailers to embrace mobile technologies

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

National Retail Federation
 


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Retail Crime News
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Cobb Mall Security Officer killed while on patrol; suspect commits suicide  About 12:20 a.m. Saturday, police responding to a 911 call found the body of 23-year-old Zakeem Berry of Kennesaw in the roadway near a Red Lobster. The Red Lobster is near one of the main entrances to Town Center at Cobb, where Berry worked as a security officer. Berry was taken to WellStar Kennestone Hospital, where he died. Police later found the suspect in the shooting at the Kroger with an apparent self-inflicted gunshot wound, police said. That suspect, identified as 23-year-old Richard Holcomb of Rydal, Ga., was taken to the same hospital as Berry, but did not survive. (Source ajc.com)

Foot Locker shooting: Teen shot after cutting in line to buy Kanye West sneakers in Brooklyn, NY  Foot Locker in New York City was the scene of a shooting on Saturday in Brooklyn when a 15-year-old teenager ended up with a bullet in his foot. The teen, Isaiah Martinez, was part of a huge crowd waiting to buy new shoes, said police officers and witnesses. According to Brooklyn’s News 12 report, one of the persons that Martinez had a scuffle with left the line and told the teen that he was coming back with a gun. Shortly thereafter, the person made good on the promise and returned with a gun, shooting the gun four times. As of Saturday night, authorities were still looking for the person who shot the gun in the crowd in front of the Foot Locker store. (Source examiner.com)

Feds bust Nike Headquarters employees in Black Market Scheme  In a federal investigation, authorities have busted a black market sneaker scheme out of Nike's Oregon headquarters. Nike employees stole and sold sample shoes around the country for as much as $20,000 a pair. Nike Basketball's "promo product manager" Tung Ho, 35, worked with his alleged middleman and reseller, Jason Keating, 35, of Sanibel, raking in tens of thousands of dollars. Ho secretly ordered pre-production Nike sneakers, known as "Look See" models, directly from Nike's factory in China. Citing bank records in the affidavit, New York Daily News reported that in just four months, Yamaguchi sent 13 checks to Ho, totaling $104,000. (Source usatoday.com)

Florida Pharmacist demand Armed Robbery Alerts  An urgent search is underway right now for an armed robbery suspect, pharmacists wonder where he will strike next. Detectives say security cameras were rolling when the suspect flashed a gun and demanded prescription pills, and its not the first time. The CVS on Military Trail in suburban West Palm Beach was hit just days ago, and local pharmacists want state and federal authorities to do more to inform them about crimes like this. Pharmacist Ryan Goodkin said, "We are the keepers of the nation's drug supply and with that comes some risk." This is the second CVS pharmacy hit in Palm Beach County within a month. Investigators believe these cases could be connected. Goodkin owns Good Neighbor Pharmacy in Lake Worth. He says he shared information about these recent hold ups with his employees. "As a staff we gathered and looked over the information so we can be prepared," he said. But there's a problem. He says there's no state or federal agency specifically tracking pharmacy robberies, and that it's information pharmacists need to know. He said, "That information is not readily available to us." CBS 12 News checked with the Florida Department of Law Enforcement and that's true. An FDLE spokesperson told us over the phone that they follow rules from the FBI, and there's no requirement to specifically track and report pharmacy robberies. We also checked with the Drug Enforcement Agency and a spokesperson there says they don't track these crime trends either. (Source cbs12.com)

Kroger Manager fired after he slams a knife-wielding shoplifter to the ground  A Kroger store manager lost his job after he confronted a shoplifting suspect who was holding a knife. Cell phone video shot by a shopper shows the manager taking on the suspect in the parking lot of a Kroger store in Arlington. The manager eventually takes the knife from the man and throws the suspect to the ground. Kroger said in a statement to FOX4 the manager's actions were "not a reflection of our company's fraud prevention protocol, procedures or training." Arlington police said the shoplifter, Claude Medlock, 51, had a lengthy criminal history that includes theft and robbery convictions. Police told FOX4 they didn't consider the manger's actions criminal. The store manager had worked in loss prevention for 13 years and believed he handled the situation properly. (Source myfoxdfw.com)

Former Security guard who fired 54 bullets outside Fashion Island Mall in Orange County, Ca. day after deadly school shooting sentenced to 12 yrs.

Norfolk, Va., Mall evacuated due to false bomb threat Saturday - stayed closed all night

Two Loudoun County Sheriff's injured by Costco shoplifter in Sterling, Va.

Philadelphia retail store busted selling counterfeit goods

Father and Son arraigned in $150,000 sale of Counterfeit Merchandise in Delaware Co., PA

Milwaukee man found guilty of killing Family Dollar employee last August

Corvallis, NY man arraigned on 39 counts identity theft; investigation is ongoing

Target in NE Philadelphia the victim of an Armed Robbery; $10K to $30K stolen 

Reward offered for suspect in 7 Pharmacy Robberies in Phoenix, Gilbert and Scottsdale AZ 

Grab and Run suspect charged with Unarmed Robbery in Ludlow, PA

UK: Chelsea Chanel store hit by Smash-and-Grab raid 

Armed Robbers hit Marc Samuels Jewelers in Frisco, TX

LaFargeville, NY man charged with two thefts from Walmart; stole over $1000 in one day

Man gets 17 years for shooting DC Rite Aid Store Manager during robbery attempt

Kay Jewelers the victim in a $7199 Grab & Run at the Mall of St Matthews in Louisville, KY

Robberies and Burglaries

Bel Air – Sacramento, CA – Armed Robbery – 3 masked suspects
BP – Macon, GA – Armed Robbery
BP – Springfield, MA – Armed Robbery – 2 arrested
Convenience Express - Oneonta, NY - Armed Robbery
C-Store - Carson City, NV - Armed Robbery
CVS – Hazlet, NJ – Robbery – suspect arrested
CVS – Orlando, FL – Armed Robbery
Dollar General robber in Tulsa, Okla. Friday night - female suspect shot killed by police-one wounded-third arrested
Domino’s – Chesapeake, VA – Armed Robbery
Fas Mart - Spotsylvania Co, PA – Armed Robbery
Hazle Mart – Wilkes-Barre, PA – Armed Robbery – 3rd area store robbery in a week
Kris and Bella – Schenectady, NY – Shooting/ Armed Robbery – victim in stable condition
Kroger – Huntsville, AL – Robbery – suspect grabbed cash from register
Loaf N' Jug - Grand Forks, ND - Armed Robbery
Music Station – Cedar Falls, IA – Robbery
Palos Pantry – Palos Hills, IL – Armed Robbery – suspect arrested
Presto – Wichita, KS – Armed Robbery
QuikTrip –Tulsa, OK –Armed Robbery –Two robbed by same man
Rite Aid – Agawam, MA – Robbery – no weapon, police have a suspect
Shell – San Antonio, TX – Armed Robbery – suspect hit store and Super 8 motel
Sprint Foods – Augusta, GA - Armed Robbery
Starbucks – Aliso Viejo, CA – Armed Robbery – suspect arrested
U-Stop – Lincoln, NE – Armed Robbery – 17 yr. old arrested
Winston Market – Winston-Salem, NC – Armed Robbery
7-11 – Kanawha Co., WV – Armed Robbery

 

ORC News
 
Seven jailed for $500,000 meth-fueled crime wave and ORC in San Antonio - Six more arrests are expected  Police said they have recovered $500,000 worth of stolen property, including electronics, guns, drugs, a boat and mail that was used to open false accounts. Most of it was seized from a trailer park in the 16200 block of U.S. 281 North. They were waking up in the morning, and to support their drug habit they were burglarizing and stealing as much as they could, as often as they could,” San Antonio police Chief William McManus said. “We expect that this will put a big dent in the property crime numbers here in San Antonio and in the surrounding counties.” In addition to stealing property, including dozens of vehicles, members of the ring committed identity theft, forgeries and weapons violations, McManus said. Law enforcement officers from Bexar and Guadalupe Counties, as well as Converse, Selma, and the city's public works and code compliance departments assisted in the investigation. During that interview, police said Nelson admitted that he was with Costello when he stole a remote-controlled helicopter from a 7-11 store back in February, the affidavit stated. They were hitting stores and selling the merchandise to a pawn shop. (Source ksat.com) (Source mysanantonio.com)

Chicago credit card fraud ring boss threatened rival 'would be cut into pieces': Feds  The alleged Chicago boss of an international credit card fraud racket has ties to organized crime in Bulgaria, kidnapped a man in Chicago and robbed him of $800,000, ordered a beating and warned a rival would be “cut into pieces,” feds say. And Gheorgui “Mitsubishi” Martov, 39, of Schiller Park, admitted as much when he was arrested last month, prosecutors allege in a recent court filing. Indicted alongside 16 co-defendants on March 26, Martov is charged with overseeing the U.S. wing of a massive ATM fraud scheme headquartered in Sofia, Bulgaria. Prosecutors accused him last month of dishing out credit card numbers that were stolen in Europe to lower level gang members who then made hundreds of fraudulent ATM withdrawals in the Chicago area using phony duplicate cards. But allegations contained in court papers filed by the U.S. Attorney’s office Wednesday go far beyond mere financial fraud — painting him as a figure every bit as dangerous as Chicago’s Outfit. (Source suntimes.com)

Armenian Power gang found guilty of skimming thousands of cards from 99 Cents Only Stores in Los Angeles  Two leaders of the Armenian Power gang were found guilty today by a federal jury in Los Angeles for their participation in a racketeering conspiracy that included extortion, bank fraud targeting elderly bank customers and a sophisticated credit and debit card skimming scheme that stole account numbers and personal identification numbers (PINs) from thousands of people who used their cards at 99 Cents Only Stores throughout Southern California. Armenian Power leaders Mher “Capone” Darbinyan and Arman “Horse” Sharopetrosian were each found guilty for their roles in a racketeering conspiracy, and an associate of the gang, Rafael Parsadanyan, was found guilty for his role in the 99 Cents Only Stores skimming scheme. (Source imperialvalleynews.com)

Two Home Depot employees busted sending in shoppers buying merchandise tagged with stock ID numbers priced far less than value - hit for $10,000.00 in Stuart, Fla.

Two Charged with Shoplifting Nearly $1,000 of Neckties From Belk in Jackson, TN

Police charge Raleigh, NC man received stolen tools from Home Depot, Lowe’s

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Vendor Spotlight
 

Cam Connections Recognized as One of North America's Fastest-Growing Security Solution Providers

SD&I Fast50 ranks Cam Connections #8 in prestigious list
of security dealers and integrators

Every year, Security Dealer & Integrator Magazine honors the 50 fastest-growing security dealers and integrators in North America. This year, Cam Connections Inc. made the Top 10 in SD&I's third-annual Fast50 - tying for 8th place on the prestigious industry list.
 
“We’ve invested a lot of time and energy into process improvement since 2011 — we analyzed our pain points, and then focused on minimizing or eliminating those shortcomings,” says Chris Lesnewski, CEO of Cam Connections. “Some key improvements as a result are much better hiring practices, improved communication, highly specialized roles/training, and employee retention and satisfaction. Education and retail have been the growth markets for us. There is still much fear over random acts of violence and concern for public safety, and understandably so.”

With nearly 60 employees, Cam Connections provides custom-tailored security and loss prevention programs for hundreds of America's leading businesses and government agencies. Their experienced staff - comprised of some of the country's best trained security, loss prevention and technology specialists - forms the foundation of CCI's elite security team: professionals whose focus is on complete client satisfaction.

The top 10 Fast50 companies run the gamut from large to small businesses in terms of employees; however all of them balanced gross revenues and overall percentage growth over a three-year period to end up on top of the rankings.

“Our members have seen a number of growth opportunities, and the forward-thinking companies are the ones who thrive,” says John Knox, president of the Electronic Security Association (ESA). “Regardless of size, the most successful companies will be able to provide quality products and great customer support at a competitive price. And never forget that good, old-fashioned hard work makes the difference, regardless of whether it’s a one-man company or a company of thousands.”

See the rest of the SD&I Fast50 list here.

Learn more about Cam Connections

 

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Ean Bressack was named Director of Loss Prevention for Gucci.
Brian McGee
was named Regional Loss Prevention Manager for Finish Line.
Sha Kusuman was named Manager of Loss Prevention for Barney's New York.
Corey Freeman, CFI was promoted Regional Loss Prevention Manager for Supervalu.
Cherlynn Harris was named Regional Loss Prevention Manager for Victoria's Secret.
Cheryl Demski, CFI was named Regional Loss Prevention Manager for Victoria's Secret.

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Size Doesn't Matter: Alternative Metrics for Success  Success doesn't always depend on how big your staff is. Yes, that does build a solid foundation but take into consideration, too,what kind of experience your staff has, or who your leaders are. These growth metrics should be more important than size. (Long-term goals)

7 Ways to Build Your Courage Against Impossible Odds  There will come a time in everyone's life where the odds just seem to stack up against you, when you feel backed in a corner, between a rock and a hard place. Don't give up, it's not the end of the world! There is a way out! Conquering your fear and building your courage is just seven steps away. (Predict your own future)

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5 Incredibly Effective Ways to Work Smarter, Not Harder  Working hard oftentimes goes hand in hand with picking up extra hours, or working on days off so you can catch up. Wouldn't you love to know how you can make your workday more productive but also allow you to have a life outside of work? Use these tips to help you start working smarter, and still maintain the same level of productivity! (Know where your time is wasted)

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No matter what you do, there's always two sides in every stadium, both supported by their beliefs, convictions and opinions and both equally opposed in their desire to win. While winning is everyone's objective, how you play the game is in actuality more important. Regardless of how the other side plays, one must always remember that afterwards regardless of the win or loss everyone respects the one who played like a professional and gave it their best.

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