|April 22, 2015|
The LP Industry's #1 News Source - Informing, Educating and Instilling a sense of community
|Brian Morrison was named Director of Asset Protection - Distribution Centers for Dollar General. Brian was previously the Director of Loss Prevention - Logistics for CVS Health for over 2 years before taking this new position. He has held executive leadership roles in the industry for Lowe's as a Director - Loss Prevention Operations and Division Director Loss Prevention, Safety and Hazmat. Brian earned his Bachelor's of Arts degree in Criminology and Sociology from Western Kentucky University. Congratulations Brian!|
National Retail Federations Loss Prevention Conference and Expo makes list of "Top 250 Trade Shows" in U.S. The world's premiere online resource for trade show and event industry news, Trade Show News Network, recently announced Retail's BIG Show 2014 ranked #112 on their coveted Top 250 Trade Show list, up from #132 in 2013. This list represents the top trade events held each year within the United States and is ranked by net square footage. Not only was Retail's BIG Show named to the list, but NRF also had two other events make the cut. The 2014 Shop.org Summit (#234) made the list, along with NRF's 2014 Loss Prevention Conference and EXPO (#242). nrf.com
Computer Attacks Spur Congress to Act on Cybersecurity Bill Years in the Making Responding to a series of computer security breaches, the House is expected on Wednesday to pass a bill, years in the making, that would push private companies to share access to their computer networks and records with federal investigators. The House bill would provide legal liability protections for companies that share cyberthreat information with one other or with the government. But negotiators added what they see as critical privacy protections. If a company shares information with the government, it would receive liability protection only if its data undergoes two rounds of washing out personal information - once by the company before it gives the data to the government and another round by the government agency that receives the data. The data would also go first to a civilian agency, not the National Security Agency or the Defense Department, for that scrub. While House passage of the bill is not in question, the timing may be a hurdle in the Senate, where an open amendment process is slowing legislation. nytimes.com
Total Retail Loss - an opportunity for LP leaders to widen their role Today's LP manager has a much bigger job to do than studying CCTV footage for shoplifters. Forward-thinking companies are beginning to see how LP executives may have a broader role in retail operations through the concept of 'Total Retail Loss'. Technology is transforming retailing and the roles within it. The responsibilities of the LP manager are rapidly changing as businesses find that traditional strategies and solutions are no longer fit-for-purpose.
But new thinking on what constitutes loss will dictate how the LP role evolves. There is now a proposal for a 'Total Retail Loss' framework that recognises a much wider range of contributory factors to loss. One of these factors is the rise of digital technology, which, while it offers marvellous new opportunities also presents LP challenges, ranging from online fraud to the logistical pressures of flash sales conceived in short time frames and promoted at scale.
Professor Adrian Beck, academic advisor to the ECR Europe Shrink and on-Shelf Availability Group, and fellow experts came up with a definition of 'Total Retail Loss' that at its simplest embraces all the losses within a retail organisation that are not regarded as 'the cost of doing business' (such as the cost of stock or heat and lighting). retailfraud.com
Taking a cross functional approach to Loss Prevention Effective loss prevention is no longer just the domain of the Loss Prevention department. Increasingly, other departments, from Finance to Operations, IT and HR, are gaining significant involvement in the design and implementation of loss prevention decisions. This "cross-functional" approach to loss prevention, as it has been called, is becoming essential in order to fight crime effectively. This is a key topic for this year's Retail Fraud conference, and a trend that has been gaining recognition for some time now, having been raised recurrently during the event series by loss prevention executives from retail companies worldwide.
In the digital era, when we as consumers take for granted that we can be continuously connected and have all the information we need in the palm of our hands, retail companies are having to develop these cross-functional approaches to data analytics competencies and Business Intelligence solutions to drive operational support and control the basics - enough product on shelf and good customer service in store.
Large scale retail operations have traditionally adopted continuous monitoring and forensics analytics to prevent fraud and error. This is no longer the primary focus of continuous monitoring as algorithms and business models have evolved to drive efficiencies in promotion execution, improving availability in key value items, productivity in store, billing of supplier deals and cost control. Exception based reporting drives the insight and case management capabilities that enable prompt resolution of issues which often require alignment between central functions and store operations. retailfraud.com
1990 'Eyes Only' Visa Document Says PIN is Safer Than Signature In almost every country in the world where they are used, chip cards take the additional step of replacing signatures with a secret personal identification number. Signatures are easy to forge and no more secure than the 1960s magnetic stripe technology being dispensed with, but a PIN is a secret number known only to the legitimate cardholder. While chip cards are difficult to counterfeit, criminals will eventually find a way, and a PIN provides another layer of security that shouldn't be tossed aside. Surprisingly, the card industry has said the same thing - just not in public. And a once-secret document unearthed during a 1997 NRF lawsuit against Visa and MasterCard has the proof. The document, stamped "highly confidential" and "eyes only" by Visa lawyers, describes a meeting of Visa executives held in Phoenix, Ariz., in 1990 to discuss plans for rolling out then-new debit cards. During one group session at the two-day meeting, executives discussed whether debit cards should require the use of a PIN like ATM cards or be used with a signature like credit cards. Session notes indicate that the conclusion was that PINs were the "safest products for banks, less fraud" and also the "safest product for consumers." They were also called "consumer friendly" and the document noted their "ease to use." Signatures, however, were praised for "proven profitability," citing "merchant discount income," "interchange fee income" and "cardholder fees. Not surprisingly, profitability came out ahead of fraud protection, and debit cards were issued without the protection that would have come with a PIN. Why is a 25-year-old meeting important? Because the current debate on data security standards is directly related to these foundational conversations about whether cards should have a PIN, and this meeting shows that banks have known all along that a PIN is safer. nrf.com
Report: IT managers not best leaders in breach crisis Technology managers are typically expected to take the point when a company is hit by a major cyber security crisis, but a more business-oriented leader might be more effective, says a new report from Booz Allen Hamilton. It's the business leaders who typically make all the big decisions affecting the whole company. "In a crisis, it doesn't work that way," he said. "The roles get flipped."
But a technology manager is going to focus on the technology -- on fixing the things that are broken and getting the adversary out of the systems. But crisis management also involves legal issues, crisis communications, and other strategic decisions, that an IT manager might be unprepared for, or not have time to deal with. In addition, technological solutions may sometimes be in conflict with what's best for a company as a whole. "They may have to shut the systems down, reconfigure things, and do other things that will affect the business," Stewart said. "And they might not be in a situation where they understand the broader business objectives. Having someone who understands the broader business, helps them make better decisions."
However, it may not make good financial sense for a company to have a full specialized crisis management team standing by at all times, ready to jump into action. csoonline.com
The UK's Primark coming to the Northeast, U.S. in a big way - new LP jobs coming & a Directorship? - keep an eye out George Weston, CEO of Primark's parent company ABF (Associated British Foods), says plans for the clothing retailer's 2015 entry to the US are "well advanced. Preparations include the signing of eight store leases in the north-east of the country, including seven from department store group Sears. Half a dozen store locations have been announced, including Downtown Crossing in Boston and five in shopping malls across Pennsylvania, New York State, Connecticut and New Jersey. Primark has also signed a lease for warehouse space located in the Lehigh Valley area of Pennsylvania. Editor's note: They hired a Regional Manager, obviously of operations, this past November out of Macy's based in Boston and they just hired a Sr. Contract Recruiter last month. So keep your eyes out as they start gearing up.
About Primark- We offer a diverse range of products, stocking everything from baby and kids, to womens, mens, home ware, accessories, beauty products and confectionery. Primark opened its first store in Dublin in 1969 under the name Penneys and today operates in over 270 stores in nine countries in Europe and growing with the first US store opening in Boston in 2015. Adored by fashion fans and value seekers alike Primark is widely established as the destination store for keeping up with the latest looks without breaking the bank. To date the largest store that Primark operate worldwide is Manchester, which occupies a retail space of 155,000 sq ft (14,400 m2) spread over three floors. primark.com
SEC Awards More than $1.4 Million to Whistleblower Compliance Officer
The Securities and Exchange Commission said Wednesday it awarded between $1.4
million and $1.6 million to a compliance officer who provided information that
helped the SEC in an enforcement action against the tipster's company,
marking the second time a compliance professional received an award under
the SEC's whistleblower program. The SEC didn't name the whistleblower, citing
confidentiality laws. It also didn't name the company involved, saying it can't
disclose information that might directly or indirectly reveal the tipster's
identity. The compliance officer had a reasonable basis to believe disclosure
to the SEC "was necessary to prevent imminent misconduct" from causing
"substantial financial harm" to the company or investors, the SEC said.
Ten Steps to Optimizing a Retail Distribution Center Most retail
executives who work in supply chain know that facility design offers
opportunities for significant operational savings. The information they lack,
however, is the tactical knowledge of how to analyze, plan and implement an
optimization strategy within their facilities. There are 10 critical steps to
ensure distribution center (DC) optimization success for retailers, all of which
set retailers up to generate significant cost savings over time.
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In the past decade there has been a rumbling in the distance, deep beneath the
stockrooms of retailer's flagship stores. In the passing years these rumblings
have grown stronger; however it is not the sound of increasing foot traffic on
Black Friday, but the shifting of the shopping habits we all once knew. Very
soon we will see a full tectonic shift in the world of retail. As foot traffic
slows in brick and mortar shops, the world of eCommerce/mCommerce continues to
grow. This shift requires retailers to take control of their ecommerce
environments and the customer service that follows.
Loss Prevention News Network
As technology has evolved to the point where everyone is interconnected and has the ability to access virtually any information, there's more exposure than ever before to our data, our assets and our organizations. The Insider Threat is often an overlooked and under-valued subject for retailers, however, Charles Delgado, VP Asset Protection, Meijer, tells us why it isn't just a corporate IT problem but something Loss Prevention members in the field should be cognizant of as well. Learn why EMV technology is shifting the threat from outside hackers to low-level employees coming in just to identify retailers' vulnerabilities.
Amber and Joe
catch up with
Bill Titus, Managing Director, PwC. An
agent of change for the LP industry for many years, Bill talks about current
opportunities and challenges for LP executives when it comes to omnichannel, big
data and cybersecurity.
Solution Providers, have a video or commercial you want to publish? Contact us.
"U-Tip - The Two Minute Tip"
Joe Troy, Sr. Loss
Prevention Manager of Operations for J. Crew, offers some advice on social media
in this "U-Tip" video. Social media has become an everyday part of our lives,
both personally and professionally. Whether you're using it for an investigation
or to keep up with friends and colleagues, it can play a critical role in your
future movement throughout the industry. Know the laws that govern social media,
as they are changing everyday. Know if and to what extent you're allowed to use
social media for an investigation. Don't post anything proprietary. Treat your
LinkedIn profile like a public resume. Perception is reality.
One little piece of advice could make all the difference in someone's career.
Sponsored by The Zellman Group
Taking Down Fraud Sites is Whac-a-Mole
Nine arrested - Rogue distillery workers at Buffalo Trace and Wild Turkey
distilleries stole tens of thousands of dollars worth various whiskey's since
2008 or 2009 - $100,000 recovered in booze alone in Frankfort, KY
Prosecutors say the scheme led by rogue distillery workers lasted for years and
involved tens of thousands of dollars' worth of whiskey but began to unravel
when whiskey barrels were discovered behind a Franklin County shed. The theft
targeted the Buffalo Trace and Wild Turkey distilleries and had been going on
since 2008 or 2009. Police recovered over $100,000 worth of whiskey. All nine
defendants are charged with engaging in organized crime as members of a criminal
Deputies probe organized baby formula theft ring in Clackamas County, Ore. - Recoveries filled to cargo vans Deputies found a huge cache of stolen baby formula in Clackamas County, worth thousands of dollars, in an ongoing investigation into organized retail theft. No arrests have been made yet, but investigators said they are questioning several people. Deputies said the thieves steal the formula from stores and then and sell it online to turn major profits. Several major retailers have been working with authorities to come up with ways to combat formula thefts. Deputies were also encouraging smaller retailers to contact them if they think they may be victims, too. In addition to the formula, investigators said they found stolen jeans and tools when they served the search warrant in Clackamas County. They did not disclose the exact location, due to the ongoing investigation. Looking for impacted retailers! kgw.com
Two men, members of ORC gang, plead guilty to ORC in Livingston County - hitting
Walmart & Kohl's stores for returning stolen merch. Both men admitted
that they were part of a group of young people who stole items from Wal-Mart and
Kohl's stores in Genoa Township and then tried to return those items for cash in
Two Shoplifters hit Apple store in King of Prussia On April 10 at 7:50 p.m.
male and female theft suspects entered the Apple Store in the King of Prussia
Mall. Security footage showed the female conceal 10 pairs of Beats headphones
and 10 external hard drives in two large bags before leaving the store without
paying. The male suspect acted as a lookout.
Do you have an ORC case to share?
Sponsored by NuTech National
Man shot and killed by Portsmouth Police officer in Walmart
parking lot on Frederick Blvd - details not released yet
Garden City, CA Man facing Attempted 1st Degree Murder charges for Walmart
Associate attack Quincy Crough was arrested April 6, 2014, on
allegations of attempted first-degree murder and aggravated burglary. Garden
City police said Crough entered Walmart at about 8 a.m. that day, went to the
store's electronics department and in an unprovoked attack, stabbed 31-year-old
employee Estrella Parral, Garden City. Parral sustained multiple stab wounds to
her head and face and was transported to St. Catherine Hospital, where she was
treated and released. Parral testified Tuesday that on the day of the attack,
she approached Crough to see if he needed any assistance, at which point he
started hitting and stabbing her in the face. She said Crough then ran away. She
testified that she told police in an interview following the attack that she
could tell by the look in Crough's eyes he wanted to kill her.
du Lac, WI Kohl's shoplifter facing felony theft, assault and fleeing from
Police Charges have been filed against a woman accused of shoplifting
and assaulting a store employee. An initial court appearance is scheduled for
Tuesday for 32-year-old Patricia Bushey. She faces four counts, including one
felony charge of retail theft. Fond du Lac police say Bushey fled Kohl's
Department Store on Saturday with a large amount of merchandise - and after
assaulting a store loss-prevention officer in the parking lot. Bushey also
allegedly failed to stop for cops, resulting in two additional charges.
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Brian Morrison was named Director
of Asset Protection - Distribution Centers for Dollar General. |
Nicholas Mitchell was named Regional Loss Prevention Manager for L Brands.
Everett Pascual was named Area Asset Protection Manager for Big Lots Stores.
Jamie Bailey, CFI was named Regional Loss Prevention Manager for The Children's Place.
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How to Stand Out as a Leader: 6 Tips|
In order to get ahead in business and life, you have to stand out from the crowd, do things a bit differently, make an impact. This means being intentional about how you conduct yourself. Here are some tips on how you can really stand out as a leader. Set your eyes on the prize
13 Things Smart Leaders Do to Boost Their Own Confidence Confidence is both an innate trait and something you build up over time. How can you give yourself a confidence boost? It's a combination of helping to make an impact, and learning from your mistakes. Here are some other tips to help increase your confidence level. Don't show you're scared
How Asking the Right Questions Will Make You a Better Boss Questions are an awesome management tool. It creates a space for people to raise issues and gives people a chance to figure things out for themselves. It gives others an opportunity to make their case for a certain decision's outcome. Questions create authority
How to Establish a Vision Statement Employees Will Get Behind Most companies have a mission statement, but it's the vision statement that employees cling onto. The vision statement defines where the company is going and how it will reach that point. Here are some pointers in creating a vision statement that will be sure to motivate and inspire your team. Find a direction
Tip of the Day
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No matter what you do, there's always two sides in every stadium,
both supported by their beliefs, convictions and opinions and both equally
opposed in their desire to win. While winning is everyone's objective, how you
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everyone respects the one who played like a professional and gave it their best.
Reach your target audience in 2015 every day!
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