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Group LP Selfie
all the selfies here
2018 GLPS - Group LP Selfies
Your Team - Your Pride - Our Industry
Building Industry Pride -
One Team Selfie at a Time
Prevention Team at METRORCA Conference April 17th
Sephora LP: Making
an +ImpACT on Shrink reduction with our friend Dave Thompson from WZ
Featured in Picture, Left to Right:
Kenny Klein - DLPM, Sogui Cisse - Agent, Anthony Bonilla - Agent, Natalia Bishop
- Agent, Chip Chiappetta - RLPM, Shamir Moronta - Agent, Clint DeHaarte - ALPI,
Scott Martignetti - DLPM, Jessica Martinik - DLPM, Erik Castro - Agent, Dave
Thompson WZ, Ryan Bland - Agent, Steven Rios-Gonzalez - Agent
Submit Your Group LP
Sponsored by WG Security Products, Inc.
D'Onofrio, Global Thought Leadership
Tyco's Chief Customer Officer's Blog
"The 2018 Definitive Retail Success Formulas Revisited"
New research and the continuous digital disruption of retail
inspired this re-examination of the retail success formulas
published in a
post late last year. Discussed in the original blog, I remain an
advocate of the
McKinsey consumer personalization value equation.
"Customers see value as a function of how relevant and timely a
message is in relation to how much it "costs", meaning how much
personal information has to be shared and how much personal
effort it takes to get it. Importantly, trust in the brand will
boost overall value, though that can grow or recede over time,
depending on the customer’s satisfaction with various interactions
with the brand."
is not Your Friend
The unfortunate side effect of increased connectivity is that we are
all becoming time starved. "Evidence from the past
decade shows that while our overall leisure time is increasing,
we are spending more of it using screen-based devices. The same time
challenge exists in retail.
Technology to the Time Rescue - The Retail Success Spectrum - The
Unbalanced Retail Challenge - Re-visiting the Retail Success Formula
LPF Swing for Certification Golf Event Adds Several New Sponsors
Loss Prevention Foundation is pleased to announce several new sponsors who
have joined the growing list of supporters of the “Swing for Certification” golf
tournament set for Sunday, June 10, at Bear Creek Golf Club in Dallas preceding
the National Retail Federation (NRF) PROTECT conference June 11–13, 2018.
The event is open to all retailers and solution providers to benefit the
LPF Scholarship Program for LP professionals who want to advance their
careers through obtaining their LPQ or LPC certifications. Proceeds will also
benefit industry charities, including the
Loss Prevention Benevolent Fund and the
USS Foundation, the
legacy event sponsor.
the full press release and list of sponsors here
Workplace Violence Total Economic Cost $55B
Homicides 4th Leading Cause of Workplace Deaths
Increase Workplace Wellness to Decrease Workplace Violence
Workplace violence remains a real and increasing threat to America’s
workforce. According to the U.S. Occupational Safety and Health
Administration (OSHA), approximately two million workers are victims of
workplace violence every year and this number is increasing. Even more
alarming is that homicide is the fourth-leading cause of workplace deaths.
In addition to the human toll, estimates put the total economic cost of
workplace violence at over $55 billion.
In response, companies have almost universally instituted policies
prohibiting any type of workplace violence—including inappropriate language,
sexual harassment and bullying—to stem this tide. While these measures have
undoubtedly had a positive impact in reducing the levels of some workplace
violence, it is clear from the statistics that they don’t go far enough. In
my view as a healthcare attorney, business owner and specialist in
proactive, preventative healthcare, these policies miss the mark by
primarily aiming to control the symptoms of workplace violence rather than
addressing the underlying issues that contribute to it.
The job-related physical and mental health issues that can most trigger
workplace violence are stress, anxiety, depression and other lifetime
emotional issues that the worker brings to—and which may be exacerbated
by—the workplace. According to the American Psychological Association (APA),
work-related stress can contribute to short tempers.
When It Rains It Pours -
Racial Profiling - Rally Against Racial Injustice - Hidden Cameras in Bathrooms
"Rally Against Racial Injustice"
Good Morning America This Morning - Top of Yahoo News
Starbucks' 'unconscious bias training' isn’t enough, protesters say
CEO Admits it was Racial Profiling Last Week
of the Omega Psi Phi fraternity rallied at a Starbucks in Philadelphia on Sunday
after their fraternity brother, Rashon Nelson, was arrested there
this month in an incident the city’s mayor called an example of racial
More than 100 fraternity members and supporters attended the
Racial Injustice” on Sunday afternoon, held near the downtown Philadelphia
Starbucks where Nelson and his friend, Donte Robinson, were arrested on April 12
after the store’s manager asked them to leave because they hadn’t purchased
Starbucks apologized to the men in a statement last week, saying it was learning
more about what it “did wrong” and was willing to take the necessary steps “to
fix it,” according to a statement.
The actions of the Starbucks corporation are totally unacceptable,” Philadelphia
Councilman Kenyatta Johnson told protesters Sunday. “We know they said they’re
going to move forward and specifically focus on a training that deals with
unconscious bias, but that’s a one-day training.
Grand Basileus Antonio Knox, Omega Psi Phi’s national leader, applauded the
company for its apology, but he said it's time for Starbucks, and other major
companies, to realize discrimination is wrong.
is the time. It’s no longer acceptable to allow and to be comfortable to
discriminate against our young men and women,” Knox said. “The strength of this
country depends on us being able to work together as one.”
It must be known that we will not invest in companies that will not treat us as
they treat everybody else,” Knox said. “Starbucks has an opportunity, and so far
it appears that they are going to do the right thing, but it won’t stop with
one-day training. They know that.
Starbucks Lacks Clear Guidance for Employees on
The people interviewed said they were unaware of a written policy on how
long customers are allowed to stay in a Starbucks cafe without buying anything.
Contributing to the lack of clarity, employees said, is that Starbucks and its
business model foster the idea of its shops as the “third place” in
customers’ lives, a place to hang out that isn’t home or work.
The people interviewed said training hasn’t taught employees—Starbucks calls
them partners—to deal with lingering customers, instead focusing on what to do
in the event of a theft or armed robbery. They said their understanding is
decisions about whether and when to ask nonpaying customers to leave and whether
to bar bathroom access are left to the discretion of individual store managers.
The company’s own explanation of its guidelines for employees in the
Philadelphia store appears contradictory. “In this particular store the
guidelines were that partners must ask unpaying customers to leave the store,
and police were to be called if they refused. Of course there are circumstances
where the police should be called, for example when there’s a major disruption
or dangerously aggressive behavior, but that was not the case in this situation.
The police should never have been called,” the company spokeswoman said in a
The spokeswoman said all of the company-owned Starbucks in the Philadelphia area
have signs informing people that the bathrooms and the lobby are for paying
Making The Media Rounds -
USA Today - Fox News - Newsweek
Police investigating hidden camera found in
Atlanta Starbucks restroom
A 25-year-old customer reportedly found the device Tuesday, taped under a baby
changing station. According to a police report, the woman removed the camera and
alerted the manager. The manager then notified Starbucks’ corporate office.
Police said they found about an hour filmed on it of both men and women. The
camera, which reportedly had dozens of videos on it, including some footage of
people using the bathroom has since been confiscated, according to The Atlanta
We were quite concerned to learn this and are grateful to our customers and
partners who took action to involve local authorities,” a Starbucks spokesperson
wrote in an email to The Atlanta Journal-Constitution. “We will continue to
support them in any way we can.”
The investigation is ongoing and no suspects have been identified yet, Howard
Miller, an Alpharetta police officer, told the Alpharetta-Milton Patch.
NAVCO Signs National Agreement With Captis
Key partnership fuels Captis' rapid progression in the retail and banking
Intelligence, a pioneer and leading provider of I-4 crime solutions
(Intelligence, Information, Investigation, Identification) has signed NAVCO to a
national dealer agreement. NAVCO is a premier security integrator in North
America based in Anaheim California with 18 locations nationwide and licensed in
The Captis I-4 system has gained international clients in dozens of markets,
most notably the retail and banking sectors which NAVCO has specialized in for
nearly 50 years. "The Captis I-4 system significantly elevates the capabilities
of our clients and can be added to any system we install, service, or consult"
stated Angie Barnes, Executive Vice President for NAVCO. "NAVCO has been on the
cutting-edge since our founding, delivering dozens of industry-first solutions
that have become fixtures in the industry, the Captis I-4 system will become the
next fixture," added Barnes.
#MeToo is hurting the Victoria's Secret brand
Victoria’s Secret may be suffering from a disconnect between its brand position
and the #MeToo movement, according to branding analytics firm YouGov. After
reaching a high "Buzz score" of 31 among shoppers aged 18-49 in early 2016,
the brand has tumbled to 23,
according to the latest data from the YouGov BrandIndex. YouGov's "Buzz
score" measures whether consumers hear positive or negative things about brands
from friends and family, the news and advertising.
Paul Hiebert also pointed to a new low in ratings of the brand’s televised
fashion show, which aired about a month after multiple sexual harassment
reports came out against film producer Harvey Weinstein. Ratings fell 30%, which
Hiebert said was “a new low for the broadcast.” Despite that, YouGov’s report
wasn’t all bad for the brand, more U.S. women aged 18-49 say they'd be proud to
work for Victoria's Secret than embarrassed and a third expressed an openness to
YouGov links the rise of the #MeToo women’s empowerment movement with
Victoria’s Secret’s decline, although the rise of fitness and the increasing
importance of fit are likely also factors.
The #MeToo movement ushered in an era of change sparked by a cascade of sexual
harassment and assault revelations in a broad range of industries — including
retail — that had far-reaching impacts. As part of the ripple effect these
changes have had, the importance of brand perception and brand behavior has
Petco Applicants Seek OK Of $1.2M Background
Two applicants who hit Petco with a proposed class action accusing it of hiding
the authorization that allows it to run credit checks on job seekers asked a
California federal judge Friday to preliminarily approve a $1.2 million
settlement with the retailer.
Named plaintiffs Jacklyn Feist and Angelica Zimmer said the proposed deal would
establish a $1.2 million settlement fund from which the majority of the
estimated 37,279 class members would receive about $20 per person. They said the
proposed settlement provides “excellent relief that is well within the range of
reasonableness and should be preliminarily approved.”
The pair claimed that neither was properly notified of the credit checks
because the online job application they filled out hid that information amid
pages of fine print, in violation of the Fair Credit Reporting Act’s disclosure
Feist, on the other hand, made it through two rounds of interviews and was
provided a work schedule, only to show up and be turned away on account of a
supposedly negative background check, which she was never allowed to contest.
7 Practical Ways to Reduce Bias in Your Hiring
Start by reworking your job descriptions
A vast body of research shows that the hiring process is biased and unfair.
Unconscious racism, ageism, and sexism play a big role in whom we hire. But
there are steps you can take to recognize and reduce these biases. So where
should you start? And how can you help others on your team do the same?
What the Experts Say
Unconscious biases have a critical and "problematic" effect on our judgment,
says Francesca Gino, professor at Harvard Business School. "They cause us to
make decisions in favor of one person or group to the detriment of others."
In the workplace, this "can stymie diversity, recruiting, promotion, and
retention efforts." Left unchecked, biases can also shape a company or
industry's culture and norms.
Screening Candidates’ Social Media May Lead to
TMI, Discrimination Claims
Recruiters and hiring managers can't seem to stop themselves from perusing
candidates' social media profiles during the hiring process, a practice that can
save employers from making bad hires but that carries significant risk.
social media allows employers to look inside a person's head to see who a
candidate really is," said Les Rosen, founder and CEO of Employment Screening
Resources, a background screening firm in Novato, Calif. "But if you use it
incorrectly, there's a world of privacy and discrimination problems that could
Employers need to be especially aware of TMI—too much information—when looking
at candidates' social media. That's because recruiters and hiring managers could
become knowledgeable about things that should not be considered for employment
Rosen said that on the one hand, social media searches can be valuable
due-diligence tools and a critical part of pre-employment background screening.
Candidates could be found espousing or promoting criminal activity and hate
speech, or making derogatory comments about co-workers or employers. But broadly
screening social media can be problematic because information found online can
carry legal risk and may not even be true.
7-Eleven Colors Outside the Lines Offering Free
Slurpee Coupons to Elementary Schools Nationwide
Not afraid to color outside the lines, today 7-Eleven, Inc. representatives will
deliver more than 200,000 coloring pages to elementary schools nationwide. To
kick off summer, each child's coloring sheet includes a coupon for a free
Slurpee at their neighborhood 7-Eleven.
Approximately 1,700 representatives from 7-Eleven will personally deliver
170,000 coloring sheets to kindergarten through second graders, as well as
42,500 adult coloring pages with a coffee coupon for school officials, in 88
participating markets. Students are invited to share their masterpieces with
7-Eleven store associates for public display and enjoyment.
Nike – Global Risk and Control Director - job no
longer on website
Toys ‘R’ Us Canada gets lifeline
Retail defaults are at an all-time high - here
are all the bankruptcies and liquidations so far in 2018
Nine West to Lay Off 102 & Close DC in West
Steve Madden Q1 retail c0mp's down 1.2%, retail net sales up 8.6, wholesale net
sales up 5.8%, total company net sales up 6.2%
Last week's #1 article --
The North American Fraud Awards 2018 Shortlist Announced
We have received an impressive number of entries for the inaugural
North American Fraud Awards 2018. The standard of entries has been extremely
high, and competition fierce. However, after careful consideration the
international panel of judges has drawn up a list of finalists, with winners and
runners-up being announced at the North American Fraud Awards Gala Dinner on
17th May at The Hilton Anatole, Dallas, Texas.
This event will follow Retail Risk - Dallas 2018 and will celebrate the very
best individual and team performances, innovative new products, winning industry
strategies and of course crown the "LP Director of The Year." The Awards Dinner
promises to be an outstanding industry evening and superb networking
Our thanks go to the judges for their collective wisdom and efforts in reaching
consensus to achieve this impressive shortlist.
See our judges panel here.
Asset Protection Director of the Year
The judges are looking for outstanding contribution from one individual. That
could be in the face of difficult trading conditions, or the implementing of
challenging new strategies and technologies. The winner of this prestigious
award will be recognised by his or her peers as being at the pinnacle of modern
retail risk and loss prevention and a leader in their field.
Click here to view all award categories and finalists.
Exclusive Offer for
ends April 27
Extra 15% off NRF PROTECT 2018
As a special thank you to our readers, we want to offer you an EXTRA %15
off savings to attend NRF PROTECT 2018!
NRF PROTECT is the largest retail and restaurant loss prevention event in North
America. We feel that the event provides immense value to our readers and want
to make sure you take advantage of this EXCLUSIVE offer.
Your unique code to use during registration is: DandD
- Offer expires on April 27 *Applies only
to new registrations.
What can you expect at NRF PROTECT:
from major brands across the country – Macy’s, Barnes & Noble, Abercrombie and
Fitch, Albertsons Company, Office Depot, Gap Inc., Carter’s Retail Inc. and more
– will share LP and asset protection best practices, case studies and innovative
sessions focusing on reducing shrink, crisis management, ORC, emerging
technologies, preventing cybercrime and more.
hall full of loss prevention solution providers ready to tackle your largest
challenges. Free to retailers and law enforcement.
Fusion Center, where you can meet with dozens of local, state and federal
law enforcement agencies, mall security and Organized Retail Crime Associations
(ORCAs) to build partnerships and discuss strategies.
All the News - One Place - One Source - One
The D&D Daily respects your time
and doesn't filter retail's reality
eBay Global Asset Protection
Partnerning with Retailers Offensively Against Crime and
Theft (PROACT), since 2007
Washington man pleads not guilty to accusations of selling
$500k worth of
stolen property on eBay
Harold E. Hedrick, a former manager of Vista Outdoor in Lewiston, is scheduled
to have a pre-trial hearing June 18 and go to trial July 5 in Asotin County. He
is represented by Clarkston attorney Thomas Ledgerwood.
According to a probable cause affidavit, Clarkston police found nearly $500,000
in items allegedly stolen from Vista Outdoor in Hedrick's shop on the 600 block
of Riverview Boulevard. Hedrick retired six months ago as manager of Vista's
Centerfire Value Stream department after 39 years with the company.
For further information on PROACT, email inquiries to
Spotlight on Scarsdale Security
The Value of Industry Conferences – Part I
Walt Palmer, CFE, CFI
Practice Leader – EPIC Integrated Risk Solutions
Over the past 30 years, I have attended well over 150 professional conferences
around the globe and, as a result, I might have just a little insight into the
value that can be had from active participation in these events. In fact, a
number of years ago, I wrote a series of pieces about maximizing the value of
industry conferences that received a lot of attention and comments, so it is
time to update the articles and see how well they have weathered the years and
to add a few new observations.
One of the exciting developments in the LP/AP industry over the past 18 years
has been the explosion of professional development opportunities available to
practitioners at every level. We are well past the days when there were only a
couple of conferences that were only attended by senior LP executives.
In those days, a District LP Manager could only look to a couple of venues for
professional development. If their company held an annual LP meeting, they might
have the opportunity to learn some new skills, network with some of their peers
from across the organization, and perhaps be exposed to some different lines of
thinking. Other than that, one would hope that the company would pay for them to
attend a WZ course on interview and interrogation.
But, that was about the limit of opportunities available then. The industry
environment looks much different today and there are a multitude of
opportunities for LP professionals to advance their skills and improve their
First, there are several excellent conferences put on by major trade groups such
as NRF, RILA, RLPSA, and ASIS International. Each of these organizations has a
dedicated group of professionals who serve on their advisory boards and help the
association plan the conference agenda. Over the past 15 years or so, there have
been more and more field staff attending and, as a result, these conferences
offer sessions that cover a wide gamut of topics geared towards the spectrum of
attendees. While each association may have a slightly different focus, I have
never failed to learn new info and gain new perspective from these shows.
Read the rest of Part 1 here
and stay tuned for Parts 2 and 3!
Global Cyber Crime Economy Generates $1.5
Trillion a Year
It's No Longer a Business - It's the 13th Largest Economy
Cyber criminal operations worldwide are generating revenues that equal the GDP
of Russia though a web of profit that involves legitimate businesses, research
The overall estimate is made up of estimated earnings of $860bn from
Illicit/illegal online markets, $500bn from intellectual property theft, $160bn
from data trading, $1.6bn from crimeware-as-a-service, and $1bn from ransomware.
If cyber crime were a country, then it would have the 13th highest gross
domestic profit (GDP) in the world, according to the study commissioned by
virtualization-based security firm Bromium.
The study exposes the professionalization of cyber crime and details how cyber
criminal profits are acquired,
laundered, spent and reinvested.
The research points to an emergence of platform criminality, mirroring the
platform capitalism currently used by companies like Uber and Amazon, where data
is the commodity. The report raises concerns this platform criminality model
is enabling and funding broader criminal activities, such as human trafficking,
drug production and distribution, and even terrorism.
Cyber crime can no longer be compared to a business because it is now an
economy, with an interconnected web of profit that blurs the lines between
the legitimate and illegitimate, with both feeding off one another, according to
said McGuire, who is to present
the full findings of the nine-month Web
of Profit study at the RSA
Conference in San Francisco.
“We are looking at a hyper-connected range of economic agents, economic
relationships and other factors now capable of generating, supporting, and
maintaining criminal revenues at unprecedented scales,” he said.
The report shows that cyber criminal platform owners are likely to receive the
biggest benefit from this new wave of cyber crime, and that the owners will
distance themselves from the actual commission of crime. In fact, it has been
estimated individual hackers may only earn around $30,000 a year. Managers can
earn up to $2m, with just 50 stolen card details at their disposal.
McGuire refers to this as a shift to “post-crime” reality, where cybercriminals
are taking a “platform capitalism” approach to selling, rather
than committing crime.
In fact, McGuire found criminal sites offering ratings, descriptions, reviews,
services, and even technical and customer support. These platforms are improving
the criminal ‘customer experience’ and allowing easy access to services and
products that support the commission of crime on a global scale.
“The platform criminality model is productizing malware and making cyber crime
as easy as shopping online. Not only is it easy to access cyber criminal
services and expertise; it means business – both public and private – are going
to see more attacks with increasing sophistication.
GDPR Compliance Could Hamper Internal Probes
Organizations working to comply with the European Union’s General Data
Protection Regulation may be at risk of losing information that can help them in
internal investigations. Deleting personal data before GDPR takes effect May 25
may allow companies to meet the requirements of the law but could expose them to
other risks, said Katie Smith, the chief ethics and compliance officer at
Convercent, a software company that helps firms handle compliance issues.
GDPR requires organizations to articulate more clearly how and why they collect
personal information. It gives EU citizens more control over their data,
including allowing them to request its deletion. Erasing personal data can make
it harder to conduct investigations, establish patterns of behavior and keep
track of past issues, said Ms. Smith.
One risk is the deletion of what Ms. Smith calls “breadcrumbs,” or issues that
don’t aren’t substantiated when first raised but could point to a pattern of
behavior if additional information arises. GDPR-linked deletions can erase the
trail of crumbs that can lead investigators to problems, she said. “If you are
seeing several unsubstantiated cases over time, that is a trail of breadcrumbs
that someone has issues,” she said.
So what can companies do to ensure compliance with GDPR while maintaining their
ability to retain information that could prove useful in an investigation? Ms.
Smith said companies need to work closely with legal counsel in the countries
where they operate because rules vary by nation. They would be wise to create an
ethics and compliance committee whose sole focus is GDPR.
“With the idea of redaction, personally identifiable information is removed but
an organization can still track its data analytics. It is a real benefit to a
company to be able to have that ability.”
GDPR requires affected organizations to name a chief data privacy officer. Ms.
Smith said she recommends having that person involved with any GDPR-related committee
or investigation team. The data privacy officer can help review cases that meet
the requirements of a GDPR provision allowing organizations to keep a case or a
person in their system even if that person asks to be forgotten.
Organizations need to be aware of attempts by bad actors to request they be
forgotten as a way to hamper investigations, she said. “They can use GDPR as a
way to slow down or disrupt any disciplinary action or grievance action."
Biometrics Are Coming & So Are Security Concerns
The use of biometric data for authentication is becoming commonplace. In both
identity management and identity verification, biometric applications are making
marked improvements over current security protocols.
The risks of using biometrics fall into a few categories, including data and
network hacking, rapidly evolving fraud capabilities, biometric enrollment
security, familiar fraud (that is, caused by a family member or friend), spoofed
sensors, and sensor inaccuracy.
One of the greatest risks is data security. Biometric sensors produce digital
maps of a body part, which are then used for future matching and unlocking. That
digital map can be stored locally on some devices (such as an iPhone fingerprint
sensor) or transmitted across a network to a central storage database. Locally
held data is significantly better protected because it is never out of your
control while in transit. Data in motion must be encrypted on its way to storage
and then secured. In both transit and storage, the data is vulnerable, and
hackers are fairly adept at breaking into either, particularly if the data isn’t
The collection, use, and security of biometric data, however, is so far
fairly unregulated. In the EU, the General Data Protection Regulation
(GDPR), which goes into effect in May, does address biometric data as one of a
few "special categories of personal data." With a few exceptions, the GDPR
prevents the sharing of this data without express consent. In the US,
however, there isn't a clear federal regulation addressing biometric data;
instead, use of biometrics is managed by a series of overlapping and
contradictory laws from both federal and state agencies.
Today, the best protection in the US comes from some self-regulating
guidelines developed by industry groups and government agencies. As use grows,
biometrics must become more regulated or user privacy could be at risk.
Ohio Resident Admits Role in $2M Business E-Mail
OLUMUYIWA YAHTRIP ADEJUMO, also known as “Ade, pleaded guilty Friday in
New Haven federal court to a fraud offense stemming from his role in a business
e-mail compromise scheme. ADEJUMO, his co-conspirator Adeyemi Odufuye and others
targeted CEOs, CFOs, controllers and others at U.S. businesses using
sophisticated cyber techniques to defraud the businesses. ADEJUMO and his
co-conspirators sent e-mails addressed to executives that were made to appear to
be sent from the legitimate e-mail address of the CEO or other executive from
the business. ADEJUMO and his co-conspirators sent the e-mails with the intent
of having the recipients send or wire money to bank accounts used by members of
As a result of this scheme, victimized businesses have suffered more than $2
million in total losses. One company in Torrington, Connecticut, lost more
than $500,000. He faces 20 years in prison and will be sentenced July
26th. He is a citizen of Nigeria and a lawful permanent resident of the U.S. justice.gov
Genuine Auto Parts – IT Director, Information
Security – page not found
Lowe’s – Director IT Security – SOC & TVM – job
posting expired or position has been filled
LPRC: Now & Next
Improving Execution Now
Preparing for What Comes Next
Read Hayes, PhD, Director of
Mike Giblin, Sr. Research Scientist, LPRC
Fred Becker, Dir. of AP, Bloomingdale's
As LP/AP’s academic “Think Tank”, the
Loss Prevention Research
Council studies virtually every aspect of Loss Prevention. From strategy,
analytics, manpower, and technology, to the various forms of loss, theft, fraud,
robbery, as well as store and parking lot violence and deaths, the LPRC delivers
actionable information that drives results.
As our retail world continues to present evolving violent, data, brand and
property crime risks, learn how the LPRC is helping retailers tackle these
issues, improve execution now and prepare for what’s coming next.
Learn more about the LPRC in our 'LPNN
in Gainesville' series of interviews filmed at the LPRC's 2017 Impact
Episode Sponsored By
How HBC and Saks
Pat McEvoy, Sr. Director of Asset Protection Administration, Hudson's Bay
Company, and Bryan Granata, Managing Director of Asset Protection, Saks
Fifth Avenue, explain how situational awareness can help in both rare
occurrences like active shooter threats and common events like distracted
walking caused by smartphones.
episode? Catch all our "Live in NYC" 2018 videos
Get involved in our next broadcast in June at NRF Protect in Dallas.
Sponsored by The Zellman Group
#1 Executive Protection Budget in North America?
The gigantic sum Facebook pays for Mark Zuckerberg’s
In a document filed late Friday, Facebook said it had spent $7.3 million
in personal security costs and $1.5 million on personal use of private
aircraft by Zuckerberg in 2017, a 54 percent increase from the year
before, bringing the total to $8.8 million, compared with $5.8 million in
The figure for 2016 was also more than double what was spent on the
next-highest personal security bill for a CEO in the Fortune 100,
according to an analysis by the executive compensation and research firm
Equilar (companies have not all filed their figures for 2017). And it was
several multiples higher than the amounts spent on other well-known,
high-profile chief executives, such as Tim Cook, CEO of Apple, which spent
$317,325 on his personal security and aircraft use in 2017; and Jeffrey
P. Bezos, CEO of Amazon, which spent $1.6 million in 2016. (Bezos is the
owner of The Washington Post.)
“This is the largest amount I’ve seen in the five years I’ve been looking at
the Fortune 100 studies,” said Dan Marcec, Equilar's director of content and
communications, referring to Zuckerberg's 2017 figure. He said it was “far
outsized from what we've seen for any other CEO, even within the tech
industry, which tends to have high-profile CEOs, leading to higher security
“Facebook’s board of directors believes that this investment in Mark’s
personal security is entirely justified. He is central to Facebook’s future
success and as founder and CEO of the company has a high public profile.”
The security expenses make up almost all of Zuckerberg's 2017 compensation:
Already one of the world's wealthiest billionaires, he gets a $1 salary and
no annual bonuses or new stock grants from the company.
You've Got to Know Your Stuff With Bezos
Jeff Bezos admits Amazon has 'the weirdest meeting culture you will ever
Every meeting requires a well-crafted six-page memo which the whole room
sits and reads at the start of the meeting.
Bezos banned PowerPoint years ago and explained why the memo-driven meeting
is far superior.
If you go to work as an executive at Amazon, no matter what your expertise,
you will be required to become a good writer, and a good reader, in order to
lead the meetings necessary to do your job.
"For every meeting, someone from the meeting has prepared a six-page,
narratively structured memo that has real sentences and topic sentences and
verbs. It's not just bullet points. It's supposed to create the context for
the discussion we're about to have."
Everyone then sits and reads the memo silently, which often takes a good
half-hour. And then they discuss the memo.
In the letter, he explained that writing a brilliant, long memo requires the
writer to understand the subject well. It also requires the writer to
"improve results through the simple act of teaching scope." By that he means
doing a great job requires effort, not speed. "A great memo probably
should take a week or more" to write, he said in the letter.
Amazon's Next Conquest Will be Apparel
Based on the company’s great ambitions in apparel, it may not be long before
we also see Bezos at New York Fashion Week next to Anna Wintour. Amazon has
been fine-tuning its fashion operation for over 15 years.
E-commerce accounts for nearly twice as big a proportion of total clothing
sales as it does for retail more broadly (17 percent vs. 10 percent).
Amazon, meanwhile, has honed its apparel strategy, providing free returns,
better photography and greater selection. Today, the company is the largest
apparel retailer by gross merchandise volume. Mission accomplished? Not
Amazon’s Typical Worker Is in a Warehouse
Making $28,446 a Year
The figure puts Amazon on par with chocolate manufacturer Hershey Co.,
slightly above retailer Home Depot Inc. —and miles below the
$240,430 median annual compensation at Facebook, according to the
companies’ latest proxy statements.
Car-theft kit for sale on Amazon: How web
giants are 'helping criminals'
Buy devices that can be used to steal vehicles for as little as 100 UK
Electronic gadgets that can be used to steal cars in seconds are being sold
online for as little as 100 UK pounds. Available on Amazon and eBay, the
hacking devices allow thieves to reprogram a blank key fob so it can start a
A crime commissioner accused ‘irresponsible’ web retailers of helping
criminals, saying the devices should be taken off sale. Police chiefs say
car theft, which has almost doubled in some areas, has become ‘child’s
play’. More than 86,000 cars were stolen in 2016 – 30 per cent more than in
2013. The Mail’s investigation found that:
Amazon and eBay are unwittingly making the availability of the latest
electronic attack tools freely available to anyone and on a
A spokesman for eBay said it had a policy against selling lock-picking
devices, including key programmers. He said: ‘We will continue to remove
them, they are prohibited on our site. Thanks for bringing this to our
attention.’ Amazon declined to comment.
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Pasco County, FL: Suspect in Multi-Million Dollar
Credit Card Fraud Ring Arrested for Organized Fraud
A suspect in 48 credit/debit card fraud cases has been arrested in Miami,
according to the Pasco County Sheriff’s Office.
Daniel Santos, 22, was arrested Thursday (April 19) through a coordinated effort
with the U.S. Marshalls Service and the Miami Dade County Police. Santos is
currently held on no bond. He is charged with organized fraud and possession of
stolen credit or debit card, among other related charges.
Santos’ fraud crimes have been occurring since March 2015. Deputies said Santos
obtains credit/debit cards by either buying them from people, stealing them, or
obtaining them through “mail box hopping.” His fraudulent activity with other
criminal associates has become a multi-million dollar fraud ring.
Hubbell arrested Santos several times since receiving the first case, however,
Santos was always able to make bond and continue his lifestyle of criminal
activity, deputies said. With a total of 48 fraud cases, Hubbell said he
was determined to locate Santos and put a stop to his crime spree.
Westland, MI: Pawnshop Owners Charged with
Selling Stolen Merchandise
Two owners of the Bank Pawn Shop in Westland have been charged with being the
masterminds of a criminal enterprise that bought and sold stolen goods. "This
investigation started in September of 2017 when the Westland Police Department
received information Bank Pawn Shop and Exchange was buying and selling stolen
merchandise," said Sgt. Timothy Liess. "Countless persons were stealing
merchandise from stores throughout the Metro Detroit area and selling it to the
shopkeepers at the Bank Pawn Shop and Exchange."
Falls, TX: Mattress Firm Employee embezzled $41,000 in inventory scam
The District Manager for Mattress Firm in Wichita Falls and a loss prevention
officer found a discrepancy of $40,774.35 and authorities say they traced that
deficit back to Victor Rosales,19. When Rosales was interviewed by the district
manager, police say he admitted to the theft and wrote a 10-page admission
detailing the theft and his method. Detectives say Rosales charged 11 previous
customer accounts for merchandise they didn't order totaling $37,572.53 and then
went on to sell the merchandise to other customers. Authorities also say Rosales
was paid $3,201.82 in commission on those charges.
Chicago, IL: Best Buy Employee charged with
$18,900 theft of 22 cellphones
Bond was set at $2,000 for a Best Buy employee charged with taking 22 cellular
phones from the Norridge store, after keying them out of the store’s inventory
by designating them as “damaged write-off,” police said. Freddy Lopez was
charged April 10 with felony retail theft of merchandise over $500. He is due in
court May 4. A manager told police the theft was brought to his attention by an
operations manager, who informed him that around March 20, there was an
inventory adjustment to damage write-off for an iPhone 8 not in the warehouse on
the write-off pallet. The manager told police he pulled inventory adjustments
keyed to “damage write-off by Lopez from August 2017 to April 2018 and learned
there were 22 cellphones, valued at $18,901.38, that were not accounted for in
the write-off pallet. Lopez refused to answer questions in regards to the
incident, police said.
OR: Woman charged in $7,000 Victoria’s Secret and $3,500 Safeway thefts
A California woman who allegedly stole more than $7,000 in underwear and other
merchandise from Victoria’s Secret was captured by Medford police after she took
a cab to her motel room. Harmonie Jewel Taylor, 25, faces two felony theft
charges, accusing her of shoplifting more than $7,000 worth of merchandise from
Victoria’s Secret at Rogue Valley Mall early Wednesday afternoon, then taking
about $3,500 worth of items from Safeway stores later that evening, according to
Seattle, WA: Man steals 2 Louis Vuitton handbags valued at
over $10,000 from Nordstrom
Chicopee, MA: Man attempted to steal over $6K of goods
from Home Depot
Airmont, NY: Two men steal a $1,900 guitar from Alto Music
Southington, CT : Female arrested for the theft of 6
FITBITS from Target, total value of $1,799
Bloomfield Township, MI: Female busted at Target stealing
$1,600 of clothing
Erie, PA: Two Suspects Wanted in Theft of More than $6,000
of Merchandise from Walmart
Submit your ORC
Visit the ORC Resource Center
Retail Crime News
Shootings, Stabbing & Deaths
Nashville, TN: Waffle House Shooting Suspect
Arrested Last Year Near White House
Travis Reinking, the suspect in the early Sunday morning shooting at a Nashville
Waffle House that left four people dead, had his weapons confiscated last year
after he was arrested near the White House, Metro Nashville Police said. In July
2017, Secret Service agents arrested the 29-year-old for entering a "restricted
area" near the White House. Secret Service representative Todd Hudson said he
wanted to "set up a meeting" with President Donald Trump. The shooting began at
3:25 a.m. at a Waffle House on Murfreesboro Pike in Antioch. According to police
and witnesses, Reinking entered the restaurant only wearing a jacket. He shot at
two men standing outside the building, then shattered a front window. He then
entered the restaurant and continued firing.
TN: Man who snatched AR-15 from Waffle House gunman hailed as a hero
The man who snatched an AR-15 rifle from a gunman at a busy Tennessee restaurant
says his was a "selfish" act of self-preservation and he doesn't consider
himself a hero. Never mind that he is being credited with saving several other
lives. "When I grabbed the barrel of the weapon it was hot, but I didn't care.
It was life or death," said James Shaw Jr., a 29-year-old Nashville resident who
found himself wrestling with the suspect after four people had already been
fatally shot at a Waffle House bustling with wee hour patrons early Sunday in
Nashville. Shaw joined law enforcement officials and Nashville's mayor at a news
conference Sunday, some 12 hours after the shooting, his right hand bandaged.
There he was singled out by Waffle House CEO Walter Ehmer, who was present and
thanked Shaw for his bravery. "You don't get to meet too many heroes in life,"
Ehmer said before addressing Shaw, who dabbed at tears in his eyes. "We are
forever in your debt." The suspect Travis Reinking, 29, entered the Waffle House
and shot and killed 4 people, injuring 4 others; no motive for the event.
Waffle House Shooting: Police Say Suspect Is in Custody after Manhunt
The police said Monday that they had arrested a suspect in the killing of four
people at a Waffle House in Nashville, ending a wide search that had unnerved
one of the largest cities in the South. About 160 law enforcement officials had
been involved in the search for the suspect, Travis Reinking, 29, who officials
said used an AR-15 rifle to carry out a rampage at a restaurant southeast of
downtown on Sunday morning.
Trumann, AR: Man killed in front of bystanders,
including kids, outside Walmart
Police said the slaying began as a domestic dispute at the front of the store
about 9:15 p.m. Police arrived and negotiated with an armed man who walked out
of the store with a woman. The man then shot and killed a second man who tried
to intervene. The armed man eventually surrendered to police and was arrested.
Coalville, UT: Man stabbed in neck in critical condition
after bumping into stranger at store
Robberies & Thefts
Thieves snatch electronics at Apple store in
front of witnesses
Police are looking for the suspects in a robbery at the Apple store on the Plaza
caught on camera. The incident happened Sunday afternoon at the Apple store at
227 Nichols Rd. Three male suspects walked through the store snatching up
electronics before fleeing on foot. There were numerous people inside the store
at the time, some taking out their phones to record the incident.
Portage, MI: Robbers cut through walls to break into
Scottsdale, AZ: Security Guard accused of stealing $2,000
from Chico’s store safe
Hopkinsville, KY: TJ Maxx Employee arrested for theft of
Tokyo: Stolen books resold via 'flea market' apps becoming
a serious issue
Oklahoma City, OK: Man arrested after allegedly threatening to blow up store if
someone didn’t sell him weed
Round Rock, TX: Man Accused Of Selling $323K in Counterfeit Goods on eBay
Brownsville, TX: Texas man who stole $1.2M in
fajitas gets 50 years in Prison
A former South Texas juvenile justice department employee was sentenced Friday
to 50 years in prison after pleading guilty to stealing $1.2 million worth of
fajitas with county funds. Gilberto Escamilla, 53, who worked at the Cameron
County Juvenile Justice Department, was arrested in August after a driver from
Labatt Food Service in Harlingen called the department's kitchen and said he was
delivering an 800-pound order of fajitas.
Robberies and Burglaries
Scarsdale Security Systems
AC Moore – Dover, DE – Burglary
Apple Store – Kansas City, MO – Robbery
Auto Shop – Aurora, CO – Burglary/Suspect dies
C-Store – San Pablo, CA – Armed Robbery
C-Store – Orange County, FL – Armed Robbery
C-Store – Bridgewater, VT – Burglary
C-Store – Attleboro, MA – Burglary
Chico’s – Scottsdale, AZ – Burglary
Circle K - Warrenville, SC – Armed Robbery
Circle K – Lexington, KY – Armed Robbery
Cricket Wireless – Dayton, OH – Armed Robbery
CVS – Appleton, PA – Robbery
Dollar General – Prichard, WV – Robbery
Dollar General – San Antonio, TX – Robbery
Grocery – Albuquerque, NM – Armed Robbery
Jewelers – Portage, MI -Burglary
Marijuana shop - Durango, CO - Burglary
Nordstrom – Seattle, WA – Robbery
Restaurant – Houston, TX – Armed Robbery
Restaurant – Las Vegas, NV – Burglary
Skate Shop – Miami, FL – Burglary
Speedway - Putnam County, WV – Robbery
U.S. Cellular – Redmond, OR – Armed Robbery
Walmart Market – Searcy, AR – Robbery
7-Eleven – Pompano Beach, FL – Armed Robbery
7-Eleven – Suffolk County, NY – Armed Robbery
7-Eleven – Buffalo, NY – Armed Robbery
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VP of Loss Prevention
The Vice President is responsible for the strategic
planning and execution of the company's Loss Prevention program across more than
400 stores nationwide, and ecommerce. Reporting to the CFO, this position has
overall leadership responsibility for leading the charge in driving shrink
VP, Loss Prevention
Key duties include developing and implementing strategies and programs to (i)
reduce the Company's financial losses resulting from internal and external
theft; (ii) improve the company's receiving and inventory control processes and
procedures to reduce financial losses resulting from administrative errors; and
(iii) identify and investigate fraud and theft of company assets...
Vice President Security
The Vice President of Security will set our long term strategic vision and
oversee planning for the security and safety of employees, facilities, assets,
customers, vendors, and participants. In this position, you will align financial
and operational performance to create economic value and reports to the
executive team on all functions of security...
Field Loss Prevention Manager
● Manages and coordinates Loss Prevention and Safety Programs intended to
protect Staples assets and ensure a safe work environment within Staples Retail
● Manages Loss Prevention initiatives and programs on facility levels which may
include a combination of locations within a geographical area; travel
Manager of District Loss Prevention
Salt Lake City, UT
You will be responsible for driving company objectives in profit and loss
control, sales performance, customer satisfaction, and shrink results. District
Loss Prevention Managers are responsible for leading Loss Prevention functions
within a specific operations district and for collaborating with Store
Operations and Human Resources in an effort to prevent company loss...
Field Manager, Asset Protection (East Coast & Canada)
The Field Manager, Asset Protection is based in Atlanta, GA and is
responsible for executing AP programs and strategies relating to theft and fraud
mitigation, operational integrity, and compliance supporting the East Coast and
Fraud Operations Analyst
The Fraud Analyst is based in Atlanta, GA and is responsible for protecting
HD Supply Construction & Industrial through proactive review of internal and
external transactions to identity fraudulent and/or inappropriate use which
warrant further investigation. This role will also support Asset Protection
through the ongoing development of reporting intelligence and administration...
Global Investigator I - GS
● Acts as an internal and external liaison for
assigned business segment
● Conducts investigations (for example, fraud, theft, misappropriation,
diversion, personal conduct, major crime)...
Supervisor Asset Protection - Maurices Headquarters
We are currently looking for an Asset Protection Supervisor for our
maurices Corporate Offices in in Duluth, MN. In this role you will oversee
the day to day safety & asset protection operations as they relate to the
corporate office with general direction from AP management & supervises a team
of hourly AP associates...
Senior Asset Protection Specialist - San Francisco
San Francisco, CA
This job contributes to REI’s success by mitigating
and reducing shrink (including theft and fraud by customers and employees) and
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Regional Loss Prevention Manager -
Crate and Barrel is America’s most exciting housewares specialty retailer with
100+ locations and over 6,500 associates nationwide. We are seeking an
experienced, committed and enthusiastic professional to join our Internal Audit
Regional LP Investigator
The Regional Loss Prevention Investigator is responsible for analyzing internal
& external theft trends in assigned market and to develop strategies to identify
and resolve theft cases. The Regional Loss Prevention Investigator will work
with the Investigative Risk and Fraud Analyst in the identification of internal
theft cases, and ensure that all cases are brought to a successful resolution…
Regional LP Investigator
The Regional Loss Prevention Investigator is responsible for analyzing internal
& external theft trends in assigned market and to develop strategies to identify
and resolve theft cases. The Regional Loss Prevention Investigator will work
with the Investigative Risk and Fraud Analyst in the identification of internal
theft cases, and ensure that all cases are brought to a successful resolution…
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Tip of the Day
by Vector Security Networks
Interesting how the social dynamics of a small industry mirror, somewhat, the
same social dynamics of a family, with the holidays and conferences almost being
one in the same, where we're excited to visit with old friends and colleagues,
yet cautious about the battle lines business and careers at times necessitate or
cause. At the end of the day, it's all about doing what's right for the
industry, adding value, helping people, and continuing to help evolve the
industry. And while each executive has their individual agendas, it's important
to remember that we are all part of one industry and we all share one goal - to
guide, nurture, and evolve it.
Just a Thought,
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