|April 24, 2015|
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Retail Fraud Survey launches at record breaking UK Retail Fraud show Europe's largest Loss Prevention conference, Retail Fraud - London, yesterday saw some interesting figures emerge from this year's Retail Fraud Survey, including a massive leap in credit card fraud recorded by retailers. A highlight of the show was the launch of the 2015 Retail Fraud Survey, sponsored by WIS International, one of the leading global inventory and data collection services companies. The UK Retail Fraud Survey 2015, now in its sixth year, is the most extensive report into the systems, processes and strategies of the UK's top retailers. The most significant development recorded by the survey this year showed that online credit card fraud had increased from 43% in 2014 to 55% in 2015. A massive 28% increase and a great loss to retailers. Posted below is the press release and survey retailfraud.com
Interview: 7-Eleven Mexico striving for 'culture of loss prevention' 7-Eleven Mexico's store ops director Hernando Zambrano, who is primarily responsible for loss prevention, security, logistics and quality assurance, says tech can help build a culture of loss prevention within a retail organization. But are the financial consequences of theft now greater than ever? Convenience chain 7-Eleven Mexico is looking to grow its already considerable store estate across the country in the coming years, and is investing in new systems that can aid that expansion. As the business expands, its key goals are to maintain a single view of inventory throughout its store network and to minimize shrinkage, and store operations director Hernando Zambrano told Essential Retail that companies such as WeDo Technologies are helping 7-Eleven Mexico "see problems faster and act upon them faster".
This week sees the retailer deploy WeDo's RAID 7 business control software across its store estate (approximately 1,900 shops in total) allowing the company to monitor inaccuracies in its inventory before they can cause an impact on the bottom line. 7-Eleven has been using the system in a sample selection of its stores since January, but is already confident that it can support the wider in-house loss prevention team in identifying and documenting problems more efficiently.
"One of the reasons we went with WeDo is because our loss prevention is embedded in the operation. We have a very small loss prevention department, but we want to create a culture of loss prevention across the company.
Zambrano says that his company is "in industry parameters" when it comes to shrinkage, but argues that "every retailer wants their shrinkage to go down", especially now that many of them are selling electronic products, which have a much greater impact on margins if they go missing.
Editor's Note: The article goes on to talk about the direction and development of 7-Eleven throughout Mexico and where the LP program and company is with growing and implementing the controls the brand needs to be successful with their growth. Great update of their effort in Mexico. essentialretail.com
EMV Push in U.S. Moving Forward - Visa Exec Says Liability Shift Date Won't Be Delayed - Here's Visa's Position & What they're doing Eduardo Perez, Visa's senior vice president of risk services, says the U.S. push for EMV is moving forward, even though a majority of U.S. merchants will not make the October 2015 liability shift date. In an interview recorded at RSA Conference 2015, Perez discusses what Visa is doing to help merchants with their EMV migration, and he also touches on: ● Visa's take on chip and signature versus chip and PIN; ● How transactional and behavioral analytics will put the U.S. ahead of the fraud-prevention curve; ● How much fraud merchants will be expected to absorb after the liability shift date, if they aren't compliant. Great Update from Visa! inforisktoday.com
The international effort to confront international cybercrime -"There Are No
Domestic Cyber Issues: U.S. and UK Leaders on Global Partnership."
Cybercriminals obviously do not respect international borders. So it should be
equally obvious that the effort to defeat or even slow them down is going to
take an international effort, involving both the public and private sector. The
U.S. and UK are also seeking to align security frameworks like NIST (National
Institute of Standards and Technology) in the U.S. and Cyber Essentials in the
UK; and to collaborate with CERT (Computer Emergency Readiness Teams) in both
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PayPal scam $1 million fraud scheme
Hundreds of items are stolen in a $1 million fraud scheme. Thieves have hijacked PayPal accounts along with credit card numbers. As a result they got away with millions of dollars worth of high end items. Piles of hunting gear, closets full of designer handbags, iPhones, laptops and television sets. This is just a sampling of the items postal inspectors discovered after cracking an account takeover scam. eBay had discovered during a 3-month period there were more than 350 fraudulent transactions resulting in a loss of over $1 million. There were multiple levels of victims in this scheme. Suspects would use the hijacked accounts and the stolen account numbers to order numerous high end goods and luxury items which they would have sent through the mail. By adding the secondary address, the suspects were able to make transactions without anyone noticing. All along the primary PayPal account holder had no idea a secondary address had been added to the account. Three Vietnamese nationals were arrested in this case. They received sentences ranging from 4 years probation to 7 years in federal prison. After serving their sentences they could be extradited back to Vietnam. local12.com
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Paramus Man Charged again With Selling Bogus Sports Trading Cards, with eBay's Global Asset Protection team assisting Law Enforcement The Bergen County Prosecutor announced charges against Andrew D. Mei of Paramus, NJ on one charge of Theft by Deception. The arrest is the result of an investigation conducted by members of the Newark Division of the United States Postal Inspection Services and members of the Bergen County Prosecutor's Office White Collar Crimes Unit. On April 16, 2015, members of the Bergen County Prosecutor's Office White Collar Crimes Unit arrested Mei after a two month investigation into allegations that he sold counterfeit sports trading cards to an unsuspecting customer for $32,000. In April of 2014, Postal Inspection Services received information from PayPal and Ebay alleging that Mr. Mei was utilizing a false identity to facilitate the sale of counterfeit merchandise such as rare sports memorabilia, specifically trading cards, as well as rare, gold coins and bars from as early as 2008 to present. According to Ebay, Mr. Mei purchased authentic trading cards on Ebay, replicated them, and then sold the counterfeit replicas on Ebay. The investigation revealed that Mr. Mei conducted the fraudulent transactions in his own name as well as other variations of his name. By 2012, Ebay had discovered Mr. Mei's fraudulent activities and shut down his accounts.
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For further information on PROACT, email inquiries to PROACT@eBay.com.
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The Loss Prevention Research Council (LPRC) conducted a series of in-person
survey interviews in the Gainesville, FL. A specialty beauty retailer's StoreLab
in order to understand the impact of the LM Tag on associates, shoppers and
shoplifters. This research focused on the LM Tag's impact on protecting high end
fragrances, one of the specialty beauty retailer's high loss products.
The 6th Annual UK Retail Fraud Survey
Loss Prevention News Network
New York Metro ORC Alliance
NYC's New ORC Effort
NYC's New ORC Effort
Learn about the New York Metro Organized Retail Crime Alliance from some of the key members who helped launch this key public-private partnership in September 2014 - Tarik Sheppard, Sgt. NYPD, Grand Larceny Unit; John Matas, VP Asset Protection/ Investigations & ORC, Macy's; Sean Huggins, Sr. Manager of Internal and ORC Investigations, Rite Aid; Jordan Rivchun, Sr. Regional LPM, DSW Inc.; and Chip Chiappetta, Regional LPM Northeast, DSW Inc. Hear why the NYPD got involved, what makes ORC in NYC unique, what the most prevalent ORC crimes are, and how the effort to establish a National ORCA is finally coming along.
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Moneris introduces 'Verify' to help fight $1.7B in Canadian retail fraud
Moneris Solutions Corporation ('Moneris'), one of North America's largest
processors of debit and credit payments, announced today that it has expanded
its service offerings with the introduction in Canada of Moneris Verify powered
by The Retail Equation (TRE), which is intended to help large retailers reduce
losses incurred due to return fraud. Moneris Verify return authorization will
help retailers target the estimated 4.2 per cent of their merchandise returns
that are fraudulent, resulting in approximately $1.7 billion in annual retail
losses in Canada.1 Moneris Verify streamlines retailers' return processes by
improving the convenience and ease of regular merchandise returns, while
identifying and deterring those that are fraudulent or abusive of store return
policies. TRE is the industry leader in retail transaction optimization
solutions. Moneris will be the exclusive reseller of TRE's Verify service in
Canada, a solution used by more than 34,000 stores - including 12 of the top 50
retailers in North America. newswire.ca
Wow - Excitement at Sears Canada - Here's a rarity - Sears Canada picks up two fashion lines Target had exclusive rights to & left behind that they're pumped about & More! Cherokee apparel and shoes and Liz Lange maternity clothing. Both were among troubled Target's stronger brands and are still in its American stores. The retailer also announced on Thursday it will launch a Wayne Gretzky men's apparel collection this fall. Overall Sears expects that Target's departure will leave it in a stronger position, especially in women's and children's wear, home goods and footwear, he said. Sears is dropping its ailing electronics department and is replacing the items with mattresses, a segment in which the retailer is a market leader and makes money. It also is reducing its tool and hardware section by more than 50 per cent, he said. At the same time, it is expanding other categories whose prospects are more promising, including vacuums, fitness equipment and fitness apparel, he said. Sears is making significant investments in its information technology systems, he said. It will spend about $54 million on IT and store upgrades in 2015. In trying to cash in on Target's retreat, Sears has hired "dozens" of former Target employees, including some at its head office in Toronto. Editor's note: There might be life left in this brand and it certainly sounds like they've go the right CEO now. I for one would love to see them pull it out. theglobeandmail.com
Indigo named top Canadian retail employer brand, sixth overall Canada's largest book, gift and specialty toy retailer is delighted to be named the top Canadian retail employer brand, number six overall, according to the annual award given by Randstad Canada, a staffing, recruitment and HR company. The Randstad Award rewards and encourages best practices in building the best employer brands, and is the only employer award where winners are chosen entirely by workers and job seekers in search of employment opportunities within Canada's leading organizations. newswire.ca
Best Buy to invest $200M in their remaining stores & BestBuy.ca While they're closing 66 Future Shops and rebranding 65 others to Best Buy they'll still have 135 large formats, 56 Best Buy Mobile stores and their growing e-commerce business. Currently, 80% of our customers are within a 15 minute drive to a store and this won't change," says Ron Wilson, President and COO of Best Buy Canada. "We will continue to have a strong store presence in all major markets in Canada." The investments will include increasing staff numbers, expanding their online shopping features such as increasing availability of ship-to-store options and improving access to in-store inventory to online customers. retailsolutionsonline.com
Canada - Retail Job Fair for 30 retailers opening stores at the new McArthurGlen Design Outlet in Vancouver attracts massive crowd - with Target & Future Shop closures They had been expecting to see around 800 or 900 applicants, but more than double showed, lining up to meet the human resources teams of some 30 retail brands to vie for their sales and managerial jobs. The exit from Canada of major retail names, including Target and Future Shop, not to mention mutterings of more to come, has left a marketplace "with some very good candidates," said McArthurGlen general manager Robert Thurlow. The two-day job fair at the River Rock Casino in Richmond was a snapshot of the current retail job landscape: many more applicants than positions available.
More Canadians work in retail than any other sector. Long-term there might be reason to be optimistic, but lately the tally has been grim: almost 18,000 lost jobs with the exit from Canada by Target; another 1,500 with Future Shop closing; almost 100 with Sony leaving Canada. vancouversun.com
Michael Kors clamps down on counterfeit goods sold in Quebec - Suing 10 people because it's not a priority for police It has sued 10 Quebecers in relation to the distribution of counterfeit products. Kors, most famous for his handbags, hired a Quebec private investigation team and a law firm to dig up evidence so it could seize more than 4,000 knock-off items, including wallets, bags and watches. The lawyer representing Kors, Mathieu Piché-Messier, says they've opted to sue the perpetrators rather than going through the criminal system. He says civil court is often the best way to approach intellectual property crime cases. Mostly because of a lack of resources, [intellectual property] crime is not a priority for our police. Sometimes it's much faster and efficient to go through civil recourses and remedies," he said. In this case, they were able to gather enough evidence to show that ten defendants were involved in distributing fake Michael Kors items. He has asked the court to order the defendants to stop producing and remit the whereabouts of all the bootlegged items. cbc.ca
Canada's Convenience Stores Applaud new Federal Budget - no new taxes on Tobacco - fighting Canada's underground economy The CCSA, representing 25,000 stores, is applauding the government's decision to not increase the federal excise tax on tobacco or gasoline in this budget. Contraband tobacco is sold without mandated health warnings and without age verification checks, to anyone willing to buy. Tax hikes in previous years have driven the tobacco market underground. benzinga.com
Canadian Security's Focus On Retail Security one-day seminar A valuable opportunity for anyone interested in learning more about the latest techniques to combat retail crime. You can expect to hear more about: ● Organized Retail Crime ● Restorative Justice ● Online Fraud For full agenda and registration details visit: www.focusonseries.ca
Canadian Hacker Gets 18 Months In $100M Microsoft IP Theft - Xbox software theft
A Canadian man involved in an international hacking ring was sentenced to 18
months in federal prison on Thursday for stealing more than $100 million in
intellectual property and other proprietary business data from Microsoft Corp.
and others, according to Delaware federal court records. David Pokora, 22, of
Ontario pled guilty in September to a charge of conspiracy to commit computer
intrusions and criminal copyright infringement for his alleged role in the
cybertheft of software and data related to Microsoft's Xbox One gaming console
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Canadian government extends code of conduct to mobile payments
Joe Oliver, Canada's Finance Minister, announced on April 13 that the Code of
Conduct for the Credit and Debit Card Industry in Canada, a set of rules
designed to protect merchants and cardholders, has been extended to mobile
payments. The move will provide regulatory certainty for Canada's nascent mobile
payments market, particularly given the prospect of Apple Pay coming to Canada
this year. "There's very little mobile payments adoption in Canada, as
NFC-enabled smartphones aren't available in sufficient quantities yet. Also,
consumers lack awareness about NFC payments at the point-of-sale and need to
learn how to load their card credentials onto smartphones," said Christie
Christelis. However, Christelis said Canadian consumers are enthusiastic about
using smartphones for purchases. The Code states card networks will not have the
right to force merchants to accept contactless payments or to upgrade their POS
terminals to accept contactless payments. Under the enhanced Code, mobile
payments and contactless card-based payments are priced the same, so merchants
cannot choose between different types of contactless payments.
Fe ORC gang of 5 busted hitting Target stores The Santa Fe County
Sheriff's Office arrested five people this week who are suspected of stealing
credit cards from mailboxes and using them to charge electronics that they sold
to buy drugs, according to a court document. An employee of Target at 3550
Zafarano Drive alerted deputies that a customer had purchased items using three
different credit cards at the store between March 30 and April 20. Deputies
interviewed Moreno and Schroeder on Monday, the probable cause statement says,
and they both confessed to purchasing merchandise from Target with stolen credit
cards. They also said, according to the statement, that they would either sell
or exchange the merchandise for drugs. According to the statement, they admitted
that they stole the credit cards from Santa Fe County residents' mailboxes late
at night or early in the morning. Deputies are still investigating who else
might have been involved in the scheme, the statement says.
ORC Waterford, MI., family - father, mother & son - sentenced for ORC for hitting Walmart & Meijer stores Ashlei Dawn Conway and her husband Roger Dale Conway were each sentenced to 23 days in the county jail and given credit for already serving that time for organized retail crime and second-degree retail fraud for stealing DVDs and video games from the store on M-59 in January. Roger Conway's son, Devlynn Neal Portscheller, was sentenced on the same charges to three days in the county jail, time he has already served, and 18 months probation. The deputy, who stopped their vehicle after one incident saw a large amount of sealed merchandise and asked the driver, identified as Roger Conway, where the items came from, and the suspect replied he did not know anything about it. However, while being booked into the jail, Roger Conway allegedly told the deputies, "We (expletive) up." When a deputy asked why, the suspect replied: "We are hungry." Among the stolen loot found in the vehicle, investigators said nearly $740 of it had been stolen from the Genoa Township Meijer earlier the same day. livingstondaily.com
Grab-And-Run Shoplifting Crew Busted in Oakland, CA. Lafayette police say they have located a car used in two downtown "grab and run" theft cases, arrested one of three suspects and are looking for the remaining pair. The trio, so far unidentified, are suspected in two thefts at the same downtown business on Thursday and Friday. In the two thefts they stole $4,000 in merchandise. news24-680.com
Philly man admits hitting PA State Police patrol car while fleeing police from The Home Depot Philadelphia man will serve time in state prison for his role in an organized retail theft ring that preyed on area Home Depot stores and for crashing into an Upper Moreland patrol car as he fled from police following one of those shoplifting incidents. Davin M. Jeter, 29, was sentenced to one to five years in a state prison and to an additional 5-year probation sentence after he completes his parole time following his guilty plea Thursday in Montgomery County Court to charges of theft, aggravated assault on a police officer and unauthorized use of a motor vehicle. theintell.com
Pennsylvania man sentenced to 30 months in for Target Burglary A Pennsylvania man suspected to be involved in as many as 14 retail burglaries around the country was sentenced to 30 months in prison on Thursday for breaking into a local Target department store in February. Elijah Aiken, 32, pleaded guilty to one count of third-degree burglary in Bristol Superior Court. He was arrested Feb. 4 along with two other co-defendants when they allegedly used a torch to cut a hole in the rear door of the Target at 600 Executive Blvd. All three men were arrested. Police said 14 other Target stores have been burglarized in the same manner in other Northeastern states, Florida and Texas. Target has reported $240,000 in losses. centralctcommunications.com
Woman Charged with Stealing $1500+ Worth of Baby Formula in Nashua, NH Nashua police said a Rhode Island woman turned herself on a warrant this week for stealing more than $1,500 worth of baby formula from a local store earlier this year. Nicole Maynard, 36, of 250 Washington St., Providence, was charged with felony theft. Police said on Jan. 22, she went into Nashua's Buy Buy Baby, loaded a shopping cart with formula, then fled the store. A surveillance camera captured the theft, police said. Maynard turned herself in to Nashua police on Monday. patch.com
Nearly $700 worth of hygiene products stolen from Walgreens in Chicago Someone took more than $690 worth of items from Walgreens on Wednesday, police said. The assistant manager at Walgreens, 635 Chicago Ave., told police a man entered the store around 11:45 a.m. on Wednesday and took a variety of hygiene products off the shelves, putting them in his bag, Dugan said. The man then walked out of the store without paying, police said. dailynorthwestern.com
Woman slips more than $1,100 worth of Radio Shack merchandise under dress A woman in a floral dress walked into a Radio Shack in Weston, slipped several computer parts under her dress and walked out with $1,140 worth of merchandise. The Feb. 26 theft was caught on surveillance video. It took a store employee several hours to notice that a large section of shelving was empty. Broward Sheriff's Office spokeswoman Dani Moschella said a man acted as a lookout while the woman placed seven computer components under her dress. It appeared that there was a bag hidden under the fabric of her dress. local10.com
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Shots fired in armed robbery attempt at jewelry store in Kent Co, MI
The Kent County Sheriff's Department is responding to the scene of an armed
robbery at the Juhas and Sullivan Jewelry store, located at 1100 East Paris
Avenue. That's located in an upscale shopping plaza with several other stores
nearby. Police tell FOX 17 News that several suspects entered the store just
before 11:30 a.m. Friday, with the intent of robbing the store. We're told that
during the suspects' exit from the store, an employee fired a shot, or shots at
Napa, CA man in coma after savage beating in Jewelry Store Robbery
Napa man is fighting for his life after a savage beating during a jewelry store
robbery. Fifty-five-year old Robert "Bob" Porter suffered a heart attack during
the assault Monday afternoon. "They burst through the counter and started
hitting him," store owner Kent Gardella told KTVU, "he was face down on the
floor and one was on top of him, hitting him." Napa Valley Jewelers didn't
reopen until Thursday, with a steady stream of customers coming by to express
concern for Porter. In court Wednesday, Napa's District Attorney indicated that
17-year-old Darren Peters will be tried as an adult for attempted murder, along
with other felonies. Peters had an alleged accomplice, also 17, who police say
was his lookout, and is also charged as an adult. Both had run away the night
before from a halfway house and school for troubled youth in Nevada City.
Two Men wanted for series of Brooklyn pharmacy robberies Police are looking for a group of men wanted for a series of pharmacy robberies in Brooklyn. Around 10 a.m. on Dec. 16, at a drugstore at 72 Manhattan Ave. in Brooklyn, three men entered the store and showed a firearm. They demanded Oxycodone. The three fled with $600 in Oxycodone, Hydromorphone and Promethazine pills, according to the New York City Police Department. Around 7 p.m. April 6, four men entered a drugstore at 5829 Avenue T in Brooklyn. One man displayed a gun, and demanded cash and pills. The suspects fled with $8,300 Oxycodone, Oxycontin and Percocet pills. 7online.com
Cross-Dressing Robber threatened to blow up a Medicine Shoppe Pharmacy with Fake Bomb in Overland, KS Police are calling it one of the most unusual armed robberies they've seen after a cross-dressing suspect who claims to be strapped with a bomb walks into an Overland pharmacy. Overland Police Chief Michael Laws says it happened Saturday around 12 p.m. when a man dressed in a wig, a mask, and neon green gloves walked into the Medicine Shoppe on Woodson Road demanding drugs. Surveillance images captured the armed robbery and an employee tells News 4 the suspect told the seven people in the store, including customers, to put their hands up and get into the bathroom. "He threatened the employees and the customers with an explosive device," said Laws. "They realized he wasn't kidding and they cooperated with him." Police said the thief got away with Vicodin and Hydrocodone. Surveillance cameras captured his escape on a bicycle. kmov.com
Popeyes Manager fired after robbery can return to work A manager of a
fast-food restaurant in Texas has been offered her job back after saying she was
fired because she wouldn't pay back the nearly $400 she turned over from the
store's register during an armed robbery. Popeyes manager Marissa Holcomb, who
is pregnant and has three children, also received an apology Wednesday from the
restaurant's franchise owner. Holcomb says the armed man demanded money from the
safe during the March 31 robbery, but she could only open the registers. Holcomb
says that after the robbery, one of her managers told her that she had to pay
the stolen money back or lose her job. Holcomb, who was offered $2,000 in back
pay, isn't sure if she will return to the store in Channelview, which is about
16 miles east of Houston.
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Store AP Manager
Home of the Industry's Original
Julio Camacho was promoted to the
position of Loss Prevention Manager Puerto Rico for Burlington Stores, Inc.|
Juliet DeLuise was promoted to the position of Safety Manager for Burlington Stores, Inc.
Ash Warren was promoted to the position of Safety Manager for Burlington Stores, Inc.
Ken English was named Regional Loss Prevention Manager for Dollar General.
Mike George was named Regional Loss Prevention Investigator for Floor and Decor.
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