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The D&D Daily Mobile Edition

April 28, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Why Facial Recognition Isn't the Way of the Future...Yet  It's how the future is meant to be, isn't it? The good guys need to find a bad guy in a crowd of people, so they start scanning the environment with a camera that is equipped with facial recognition technology. Seconds later, they scan a face that's a positive match with an entry in their criminal database and bam, they've smoked him out. Facial recognition's potential is substantial, even if it isn't fully realized yet; its level of accuracy isn't quite high enough to be used in the aforementioned scenario, at least not with a high rate of success. But it is good enough to already be implemented into a number of different vertical markets including commercial sectors, marketing, healthcare, and hospitality. And in many cases, says Bob Lorenz, executive video specialist at Panasonic, facial recognition is a "force multiplier and an enabler" that's being layered on top of existing systems. "For example, in the retail space, shops will already have existing security cameras in place -- to watch people for shoplifting -- but now they're capturing these faces," says Lorenz. "And if they do catch someone, they will store these faces into their databases and next time [that face] is seen, a notification can be sent out to store personnel or security officers. It's a subcomponent added to the infrastructure that's already deployed." Jay Hauhn, CTO and VP of Industry Relations for Tyco Integrated Security, breaks down the use of facial recognition into two categories: cooperative environments and non-cooperative environments. In the former, the person whose face is going to be scanned is aware of it and is opting into a process where it's serving as their credential; they're going to look straight into a camera with no attempt to obscure their face. Non-cooperative environments, however, are when the subject is not necessarily aware that their face is being scanned and is making no attempt to look directly at the camera. "In cooperative environments, it works fairly well," says Hauhn. "It works as well as any other biometric, but that's not the 'promise' of facial recognition. [In that scenario], facial recognition is not that difficult to defeat with a picture." While Hauhn says that in the security-based, cooperative environment -- where facial recognition is in its most simplistic form -- the technology isn't that difficult to defeat, there's still hope. Though he could not divulge specifics, Hauhn says that Tyco is familiar with a company that is developing other factors to be implemented into facial recognition to develop a form of multi-factor authentication in the cooperative environment. For instance, instead of just recognizing a face, cameras may also soon look for eye blinking, lip movement, facial muscle movement, iris movement, or even analyze of a person's walk. (Source cio.com)

Cybercrime incident-response plans and the actual response to a crisis should be cross-company team effort  Christopher Novak, director of investigative response at Verizon Inc., said “things start to fall apart” when only technology is involved in dealing with a data breach. Board members and senior executives also need to be involved in planning over cybercrime, said Jason Weinstein, a partner at Steptoe & Johnson. Many of them, he said, when they heard about the major hack of Target Corp. “had a ‘there but for the grace of God’ moment when it ought to have been an ‘Oh s**t’ moment–it ought to have been a wake-up call to ask hard questions,” he said. Regular assessments of risk should involve multiple business functions, even at companies where there’s a chief risk officer. (Source wsj.com)

Office Depot store closings to be announced before Q2 earnings announcement in August  
Michaels released a list of stores impacted

Digital Influences More than $1 Trillion in Retail Store Sales

With luxury brands, outlet centers give malls a run for their money

Weis Markets to invest $101M in growth in 2014

Retail Salespersons and Cashiers top USA Today's list of Most Common Jobs

Goodwill's retail sales up 75% over last 3 years


FBI hosted threat-response training at East Towne Mall last night - part of the FBI's 'Complex Mall Attack Initiative' program  The Milwaukee Division of the FBI hosted a training exercise to simulate a complex incident in a public venue, officials said. The exercise was at East Towne Mall after normal business hours. The FBI is partnering with federal, state and local law enforcement, fire, emergency medical services and the private sector to conduct exercises at local malls across the country as the final phase of the Complex Mall Attack Initiative, according to the release. The initiative was developed to promote preparedness. (Source channel3000.com)

Fred Meyer shopper sues after shoplifter slams mirror into her throat, $1.5 million suit says  A Fred Meyer customer who claims she was injured when a fleeing shoplifter crashed into her -- sending the edge of a mirror into her throat -- is suing the store for more than $1.5 million. Cynthia Eubanks’ lawsuit states that on Aug. 15, 2012, she was disabled when she made use of a store-provided electric scooter to do her shopping at the Fred Meyer in Portland. The suit states that Eubanks had placed a full-length mirror, which she intended to buy, on the scooter when store workers “stopped, detained, or exercised control over” a shoplifter near a store entrance. The shoplifter was intoxicated, walked away from the workers and collided with Eubanks -- “slamming the edge of the mirror into (Eubanks’) throat,” according to the suit. Eubanks suffered a cervical sprain, bruises, shortness of breath and lasting weakness in her left arm, neck and shoulder, according to the suit. The suit faults Fred Meyer, accusing it of failing to restrain the shoplifter, failing to move him to a secure area of the store and failing to pursue him as he walked away. More than eight months later, in May 2013, Eubanks fell outside her home and suffered a long list of injuries that includes fractures to her left leg and right wrist, forearm and elbow, according to the suit. Eubanks is seeking $480,000 in medical expenses for the second incident and $1 million for pain, suffering and interference with her daily activities of life. (Source oregonlive.com)

Nano fingerprints to make credit cards counterfeit-proof  Scientists have developed invisible nano fingerprints that could be embedded into money, gadgets and credit cards, making it impossible to counterfeit the objects. Unique patterns made from tiny, randomly scattered silver nano-wires have been created in an attempt to authenticate goods and tackle the growing problem of counterfeiting. The nano-scale fingerprints are made by randomly dumping 20 to 30 individual nano-wires, each with an average length of 10 to 50 micro meter, onto a thin plastic film, and could be used to tag a variety of goods from electronics and drugs to credit cards and bank notes. (Source bgr.in)

In tough times for brick-and-mortar retail, 'Hybrid Stores' are becoming more commonplace  At the Wash House on New York's Lower East Side, you can grab a pint of beer as your laundry gets cleaned. Or you can get coffee, a cookie or one of 13 grilled cheese sandwiches on the menu. Welcome to the new normal in retail: the hybrid store. The Wash House is the latest place to bring seemingly diverse shopping, service or entertainment experiences under one roof. What’s driving the trend? There’s money in mergers. Retail experts say that creating multiple businesses is smart in an age when stores are folding like houses of cards. “All brick-and-mortar retailers are going to have to create some kind of entertainment experience so consumers stop shopping on the Internet and go to the store,” says Robin Lewis, CEO of the Robin Report. (Source nydailynews.com)

Last week's most popular news article --

The Internal Threat - Nike corporate manager had "large operation" stealing & selling thousands of one-off sneakers - more arrests expected  A federal investigation is underway after an employee at Nike was caught stealing prototype sneakers and selling the one-offs online for thousands of dollars. Nike employee Tung Ho was ordering and then stealing one-of-a-kind sample shoes. With yesterdays article saying that Ho was a promotion product manager and therefore being in a position of being able to order any shoe he wanted - just getting samples. He had another former Nike employee Kyle Yamaguchi acting as a middleman, the documents allege, and then sold the shoes to buyer Jason Keating. Selling the sneakers for months at prices ranging from $1k to $20k per pair the group sold thousands of pairs taking in tens of thousands of dollars. Police said that it was a large operation and there may be more arrests coming as a confidential source has said there may be other Nike employees involved. When police raided Ho's home they found 1,900 pairs of sneakers and a large amount of cash. The investigation is ongoing. Nothing like samples. (Source koin.com)

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RILA's Horizons Committee

An Interview with Lisa LaBruno

In this two part series, Lisa LaBruno, SVP Retail Operations for RILA, talks about the Horizons Committee and its recent creation, the Technology Priorities Document, designed to help drive innovation and address emerging trends in technology in the retail sector. Lisa discusses how the Horizons Committee started, who is involved, and where they plan on going with their submissions, webinars, and the TPD in the near future. In Part 2, questions are answered from members of the Horizons Committee. Brand Elverston, Director of AP Strategic Initiatives for Walmart, talks about how the TPD is a driving force to him as a retailer and the progress he has seen since its launch. Orlaith Murphy, Senior Director of LP Operations for Gap Inc., also describes what her vision is for the future of the TPD and its impact on the retail industry.

RILA’s Horizons Committee which helps lead the development of innovative, next-generation solutions across all retail segments, is finalizing plans for the 2014 in-person meeting in early June at Gap headquarters.

Solution Providers, have a video or commercial you want to publish? Contact us.

e-commerce
Sponsored by The Zellman Group

How Is Digital Security Changing With The Rise Of Mobile?  Web security is on everyone’s minds these days, especially in light of the recent Heartbleed internet security breach. With consumers purchasing products online from all over the world, it’s particularly important to provide them with secure browsing and payment options. Over the last several years, web hosts have launched security features to protect websites from malware and other malicious attacks, but how about mobile device security? The Samsung Galaxy S5 has a home button, much like the iPhone. But unlike the iPhone, users swipe their finger across the home button (rather than press it) to scan their fingerprint. This unlocks the phone, and the registered fingerprints can be linked to other features. PayPal, in particular, worked with Samsung to provide a way to link a user’s PayPal account to their registered fingerprints. This allows customers to simply scan their fingerprint on their phone to purchase items, without entering usernames, passwords, or account information. With this technology, customers can shop online at any store that accepts PayPal and complete their transaction with a simple swipe of the finger. (Source forbes.com)

Report: M-commerce market to reach $467 billion in 2019

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Thought Challenge
 

Reinvigorating Customer Service

By Kevin Larson
Sr. Manager of LP Operations
The Kroger Co.


We all talk about it... But do we really do it? Like many of you, I spend countless hours traveling on airplanes, through hotel lobbies and dining in various establishments. And if you travel with any regularity, you probably have access to some of the “upgrades” of life on the road. Sometimes, I think our hard work and results are measured by whether or not we are Platinum, Executive, Premier or Gold status.

During some recent trips, I came across what I would classify as “reinvigorating customer service”. The first trip involved my wife and I traveling to Maui and spending a night at the world renowned Ritz-Carlton Resort. We all have heard about and maybe experienced the customer service level that one receives at the Ritz Carlton properties, but what we got was nothing short of amazing. It started prior to our arrival when my wife commented on one of their Facebook page posts. The VIP manager responded with “Mrs. Larson, we are looking forward to your visit in a few days and hope that you and Mr. Larson enjoy your 15th Wedding anniversary! Congratulations and Aloha."

I immediately thought. “Okay, so they do a nice job of monitoring their Facebook page”. But wait…this was only the beginning. Upon arrival, we were greeted like Island Royalty. Following checking into the room, I walked through the lobby and I was greeted by a new Ritz Carlton face. “Aloha, Mr. Larson, welcome to Maui and I hope you enjoy your time with us, Happy Anniversary!” Okay, this was starting to get a little creepy!

And now, just last week. We were spending time at the JW Marriott Resort in Scottsdale, AZ. We were provided access to their Griffin Club, their 21 and over concierge lounge that includes daily made to order breakfast, lunch, dinner and drinks. And once again, a staff that provides “reinvigorating customer service”. It starts with them simply asking your name upon arrival to the lounge and from there blossoms into a Customer Service utopia. All it takes is one introduction and they have your name and what seems like your entire itinerary embedded in their memory. They ask you how your day was, did you have a good work-out and how did you enjoy the spa. We met a guest in the lounge that told us that when her sister passed away a week prior to her visit, the Griffon Club sent flowers to the funeral. I learned that the JW Marriott does not put just anyone into these concierge lounge positions. You have to be promoted to work in the lounge and that it is considered one of the premier positions in the resort and I can see why. I asked them what their trick of the trade was and they stated it was all about repetition. Sure the free drinks are great, but who does not love great customer service.

When we experience these service levels during our travels, shopping excursions or a dinner at our favorite restaurant, it can sometimes can make us feel a like uneasy. How do you respond to such levels of service? At first you are taken back, a little stunned and it may even feel awkward. But let’s face it, we enjoy it, crave it and keep coming back to it.

Every day, companies talk about “providing a superior level of customer service”, “putting the customer first”. Many companies develop strategies and value/mission statements around customer service. The reality is that these strategies, commitments and goals are only as good as the paper and Power Point slides they are written on. It requires the boots on the ground; your store and company associates at every level to make the service utopia come to life.

No one will care how good your products are if you do a poor job delivering them. Customers appreciate care and attention, and they will sometimes pay a little more and continue to come back time after time when they receive it. They will vote with their feet.

As Loss Prevention professionals, it is our challenge to deliver that “reinvigorating customer service.” Our customers are both internal and external and whether you’re processing a shoplifter, conducting an investigation, walking the hallway or walking a store. A day should not go by that we are not going out of our way to provide that “reinvigorating customer service.” Every time, we meet a customer in a store we often say “Welcome to ____, please let me know if there is anything I can help you find”. But really...how often do we mean it? Does it just become routine? I am convinced that the customer experience I received during my recent travels can exist at any company. There are countless reasons for companies and associates to get to know their customers. Companies have associates that just flat out get it and know what amazing customer service is all about.

 
Retail Crime News
Sponsored by NuTech National

Target Shoplifter in Compton, CA shot and killed by Police following a struggle with Loss Prevention  On Sunday, Deputies from the LA County Sheriff’s / Compton Sheriff’s Station, observed a male adult in a struggle with security officers at the “Target” store. Deputies assisted the security officers, the suspect pulled out a large pair of scissors. The suspect then fled to a vehicle, and the deputies pursued the vehicle. The suspect then came to a stop in Long Beach, where he refused to comply with deputies’ commands to exit the vehicle. Approximately 15 minutes later, the suspect exited the vehicle with a large wooden stick in hand, again refusing to comply with deputies’ verbal commands. In an attempt to safely detain the uncooperative suspect, deputies utilized less than lethal force by deploying a stunt bag. The stunt bag had no effect on the suspect, and he again ran from deputies. The suspect then encountered Long Beach Police officers, who were assisting on the containment, and a LBPD officer-involved shooting occurred. (Source nbclosangeles.com)

Grocery Store Manager shot and killed during an Armed Robbery in Loris, SC  A manager at the Hills Food Store in Loris was shot and killed during an armed robbery early Sunday morning, officials confirmed. Horry County Coroner Robert Edge confirmed that victim is 49-year-old Malcolm Ray Norris, also known as "Mack," from Tabor City, North Carolina. At about 6:15 a.m. Sunday, Norris, a manager at the store, was shot and killed inside the store by an armed robbery suspect who left the scene with an undetermined amount of money, said Captain Dale Buchanan with Horry County Police criminal investigations. Police were canvassing the area and had a dog team out Sunday morning looking for the suspect. (Source wistv.com)

CVS deploys a ‘tracking device’ passed to the unknowing thief in Armed Pharmacy Robbery  A robber managed to steal bottles of Oxycodone from an East Stroudsburg pharmacy last week, but he didn't know that the pharmacist also gave him a tracking device that led to his capture 30 minutes later. Police have charged the alleged robber and the man believed to have driven the getaway car. Jeremy Steven West, 38, and the driver, Jule C. Futrell, 41, both of Binghamton, N.Y., are facing two felony counts of robbery and one count each of theft, receiving stolen property and drug possession. He talked to the pharmacist, then passed a note ordering the pharmacist to give him all the Oxycodone or he would start shooting. The pharmacist handed over six bottles, one with the tracking device, and West fled on a bicycle, according to court papers. Police say Futrell was waiting nearby in West's minivan. They followed the tracking device to Coolbaugh Township, where officers disabled the vehicle with spike strips. (Source poconorecord.com)

California Highway Robbery: Jewelry store employee relieved of cash, gems on I-5  A jewelry store employee was robbed of cash and precious stones Friday night after being forced to pull over on Interstate 5 in Oceanside. The employee of Brilliant Diamonds in La Palma in Orange County was driving north on I-5 after finishing a business deal with a jewelry store in El Cajon, according to Sgt. Lopez of the San Diego Sheriff's Department. Near Harbor Drive in Oceanside, another driver began flashing his lights at the man, Lopez said. When the employee slowed his vehicle, he noticed a third driver pointing a gun at him. The jewelry store employee pulled to the side of the freeway, as did the two other drivers, blocking his vehicle. The driver with the gun demanded cash and jewelry. After the theft, the two vehicles sped off. (Source latimes.com)

More violence at Marijuana dispensaries - Armed robber shot dead - guard wounded in gun battle Friday afternoon in San Diego

Home Depot cashier busted under-ringing friend for over $3,000 in tools in Haverhill, N.H.

People allowed back in South Austin Walmart after bomb threat Friday

Shoplifting suspect allegedly bit Macy’s LP agent in Pittsfield, MA

Hanford woman, daughter shoplifters arrested after theft at Susie’s Deals in Frenso, CA; struck 2 employees with a car and threatened to kill Police officer

Suspect arrested in $71,000 Jewelry thefts at Ephrata, PA Kmart 

South Carolina man arrested in connection with 5 Dollar General Armed Robberies 

Two brothers arrested for robbing their former employer, KFC in Broken Arrow, OK

Alert Kay Jewelers employee stops an attempted diamond switch in the Dover Mall, Dover, DE 

Workplace holdup prank backfires on boss, ends in a $25,000 lawsuit

3 pharmacies robbed in separate incidents

Robberies and Burglaries

AIO Wireless – Fort Myers, FL – Armed Robbery
American Eagle Mart – Byron, GA – Armed Robbery – suspect in custody
AT&T – Campbell Co., VA – Burglary - 2 suspects in custody
Dunkin Donuts – Newark, DE – Robbery
Family Dollar – Omaha, NB – Robbery – suspect arrested
Family Dollar - Glen Burnie, MD - Armed Robbery
GameStop – Armed Robbery – Virginia Beach, VA – suspect believed connect to a 7-Eleven robbery
Harry's Drive In – Oakland, CA - Armed Robbery – suspect w/ BB gun shot and killed by owner
Heritage’s Dairy – Mantua, NJ – Armed Robbery
Hills Food Store - Loris, SC - Armed Robbery - Manager Shot & Killed
Maurices - Baraboo, WI - Armed Robbery
Mike’s Food - Dover, DE – Armed Robbery
Quick Mart – Doe Run, VA – Armed Robbery – 2 suspects in custody
Safeway – Robbery – Spokane, WA
Sherry's Quick Mart - Doe Run, MO - Armed Robbery - 2 suspects arrested
Sprint – Battle Creek, MI – Burglary – 4 suspects in custody
Title Max – Bibb Co. GA - Armed Robbery
Toot 'n Totum - Amarillo, TX – Armed Robbery
Turkey Hill – Scranton, PA - Armed Robbery
Walgreens - Pocatello, ID - Armed Robbery
Walgreens – Flower Mound, TX - Armed Robbery
Walgreens – Spokane, WA – Armed Robbery
Walgreens – Chubbuck, ID – Robbery – no weapon
Whassup Store – Hidalgo Co, TX - Armed Robbery – suspect arrested in 4 yr old case
Winco – Fresno, CA- Burglary
Westside Party – Grand Rapids, MI – Armed Robbery
7- Eleven – San Antonio, TX – Armed Robbery
7-Eleven - Cherry Hill, NJ - Armed Robbery
7-Eleven - Fresno, CA - Armed Robbery

 

ORC News
 
4 Atlanta Men Charged in 10 state Home Depot ‘Ticket Switching’ Scheme  A federal grand jury has indicted four metro Atlanta men in an alleged “ticket switching” scheme that spread over 10 states. These defendants are charged with participating in a scheme to defraud Home Depot over a period of several years, in ten states that span as far north as Kentucky and North Carolina, all the way south to Florida and west to Texas,” said United States Attorney Sally Quillian Yates in a news release. According to Yates, the charges and other information presented in court: Beginning in at least January 2011, Hatcher, Lynch, and Oliver entered Home Depot stores in Georgia, Alabama, Florida, Tennessee, North Carolina, South Carolina, Kentucky, Louisiana, Mississippi, and Texas, and selected items for purchase. Prior to purchasing the items, they covered the UPC labels on high-priced merchandise with UPC labels they removed from lower-priced merchandise, a practice known as “ticket-switching.” The defendants then took the merchandise to a sales terminal, where they purchased it for the lower price. After fraudulently purchasing the merchandise, Hatcher, Lynch, and Oliver removed the lower-priced UPC label, revealing the original, higher-priced UPC label. Hatcher, Lynch, and Oliver then returned the fraudulently purchased merchandise to Home Depot without a receipt, in order to obtain refund credit cards in the amount of the actual, and higher, retail price of the merchandise. Hatcher, Lynch, and Oliver then sold the refund credit cards to Freeman in exchange for cash in an amount less than the face value of the refund credit cards. Freeman used the fraudulently obtained refund credit cards to purchase merchandise from Home Depot, which he used to stock inventory in two retail stores that he owns and operates in Atlanta known as “Bargain Wholesale." (Source decatur.patch.com)

3 N.Y's nabbed at Austin airport part of suspected identity theft ring  Three people accused of using identifying information to open credit accounts at a local department store were arrested as they tried to board a plane back to New York. George used identifying information from a man living in Brooklyn, New York to open an account at a Nordstrom Rack store and used the account at three Nordstrom stores. Police were able to track down the men by obtaining surveillance video of the car they were using and tracing it to a rental car company, the document said. A representative at the car company informed police the car had been returned to the business’s airport location. The men had several bags from Nordstrom’s containing merchandise matching items purchased under the fraudulent account. Further investigation revealed several more driver licenses and credit cards and a hologram overlay, which police say are commonly used to create fake ID’s. (Source kxan.co)

Seattle trio may be responsible for dozens of smash-and-grabs  Suspects in a cellphone store smash-and-grab burglary attempt tried to hide their faces from security cameras, but they didn’t hide in videos they posted online. Now, the trio is behind bars, the suspects could be linked to an interstate crime spree. The surveillance video was recorded during a burglary attempt at the T-Mobile in Issaquah early Wednesday morning. The video shows how, within a minute after one of the burglars smashed the front door with a rock, the flashing lights of an Issaquah police cruiser can be seen outside. The same three tried to hit the same store on Saturday but failed. (Source kirotv.com)

‘Prolific’ Tide detergent thief arrested at Safeway in Portland, OR  Detectives with the Gresham Police Department have arrested a 56-year-old man accused of being a “prolific” thief who mostly told Tide laundry detergent. Paul Day, 56, was arrested by Detective Brandon Crate Thursday evening after investigators with Safeway organized retail theft identified Day as the person who had been stealing the laundry detergent. Safeway investigators had been tracking Day’s movements in their store, officials said. On Thursday, when Day returned to one of the Gresham Safeway locations, employees called police after Day stole 14 bottles of Tide valued at $279, court documents state. Safeway investigators provided the following timeline of thefts they accuse Day of committing, and the value of Tide that was stolen. April 17, 2012 – June 10, 2012: $1,524.34 / July 9, 2012 – August 18, 2012: $1,734.31 / April 14 2014 – April 24, 2014: $1,536.06. Day admitted that he sells the detergent he stole for money, court documents state. (Source koin.com)

Female suspect buying thousands in gift cards with stolen credit cards last week in Barrie, Ontario, Ca.

Two Seattle men arrested on Organized retail theft charges at Walmart 

ORC duo busted stealing video games from Target and selling them at Hastings in College Station, TX 

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Vendor Spotlight
 

AXIS P5415-E PTZ Dome Network Camera Wins “Best in Video Surveillance Hardware and Accessories” at the 2014 SIA New Product Showcase Because of Innovative Design, Unique Features

Axis Communications’ uniquely-designed, wall-mountable AXIS P5415-E PTZ Dome Network Camera recognized at ISC West a week after winning the global Red Dot Design Award

CHELMSFORD, Mass. – April 16, 2014 – Axis Communications, the market leader in network video, today announced its innovative AXIS P5415-E PTZ Dome Network Camera designed specifically for wall-mount installations has been named the “Best in Video Surveillance, Hardware and Accessories” by the Security Industry Association (SIA) in the 2014 New Product Showcase at ISC West. AXIS P54 Series cameras offer innovative hardware designs that not only appeal to architects and designers, but also anyone seeking a reliable and cost-effective installation for network video surveillance.

AXIS P5415-E is an outdoor-ready HDTV 1080p pan/tilt/zoom (PTZ) dome with 18x optical zoom, “direct drive” technology and a built-in wall bracket to make wall-mount surveillance installations quicker and easier. The camera features an integrated sunshield designed for easy removal so it can be painted to match the color of the wall it is mounted on to offer a more aesthetic and discreet installation. The camera’s sloped design also helps deter tampering attempts. AXIS P54 Series is ideal for use in city and perimeter surveillance, parking garages and school yards.

“Architects seek products that blend into the environment, installers look for ease of installation and customers expect reliability. The unique design of AXIS P5415-E meets all of these demands,” said Kent Fransson, product manager, Axis Communications. “Awards like SIA’s New Product Showcase and the Red Dot Design award recognize the importance of innovation in product development as well as design, and we are honored that AXIS P5415-E was selected.”

AXIS P5415-E also features:
 


 
Mechanical endurance thanks to the direct drive design, as there are no mechanical parts, such as belts or gears.


 
A hidden junction box that supports two-way audio, four configurable inputs/outputs to external devices, a memory card slot and the option for customers to use either 24 V DC or Power over Ethernet Plus (IEEE 802.3at).

 
A very light-sensitive image sensor that enables it to deliver better image quality in low-light conditions than many other HDTV 1080p PTZ cameras.

Read more here.  

 

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Bi-Lo Holdings

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Paul Burlace was named Head of Loss Prevention- Retail for Wm Morrison Supermarkets Plc.
Adam Murphy was named Assistant Retail Loss Prevention Manager for Wynn Las Vegas.
Edmundo Velazquez was named Regional Loss Prevention Manager for Destination Maternity Corporation.
Lucy Jenkins was named Regional AP Manager for Regis Corporation.
Ron Taylor, CFI was named Regional AP Manager for Regis Corporation.
Steve Herring was named Regional AP Manager for Regis Corporation.
Bobby Oliveaux was named District LP Manager for Dick's Sporting Goods.
Joel Contreras was named Loss Prevention Manager for Banana Republic/Gap Inc.

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How Do I Avoid Being a Micromanager?
It's important that, as the leader, you are making sure your team members are getting things done, but that you aren't over their shoulders while they're doing work. Use these tips from to make sure you don't end up as this common "bad boss" stereotype. (Empower others)

How to Be a Great Boss. Even During the Tough Times  It isn't always going to be easy. Challenges and obstacles are going to come up, and morale will sink. Always remember, and keep at the forefront, that your employees are the life of your company. Use these tips to keep your employees feeling valued. (Mistakes happen)

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Interacting in large networking groups can be very challenging even for the most seasoned of executives. The speed, the number of people, and the amount of information shared can be overwhelming. However, the one basic principal you can rely on is keep it simple, one person at a time and focus on that person both mentally and visually. Slow it down in your head and make sure you communicate clearly and sincerely regardless of the background you have with anyone or any group. Because at the end of the day you're all part of the same industry, the same community, and everyone has the same objective; to help develop and represent the industry as professionals.

Just a Thought,
Gus Downing

Gus Downing

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