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The D&D Daily Mobile Edition

April 30, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Italian Court Upholds Tax-Evasion Verdict on Dolce and Gabbana; sentenced to 18 months in jail  Domenico Dolce and Stefano Gabbana have been found guilty of tax evasion and sentenced to one year and six months in jail by an Italian appeals court. An Italian appeals court has upheld the decision of a lower court, ruling Domenico Dolce and Stefano Gabbana of fashion label Dolce & Gabbana guilty of tax evasion. Dolce, Gabbana and accountant Luciano Patellito were sentenced to one year and six months of jail time. They will not have to serve time in custody, however, as the sentences handed down are below the two-year minimum sentence requiring actual jail time. In 2008, the two designers were charged with tax evasion relating to the 2004 sale of their brands Dolce & Gabbana and diffusion label D&G to the designers’ Luxembourg-based holding company Gado Srl. The Italian authorities called the sale a move to avoid paying higher corporate taxes in Italy. Dolce and Gabbana have consistently denied the charges. (Source wsj.com)

Target Rights Security Wrongs: Retailer Now Blocks Contractors From Accessing Its Sales Systems - where hackers broke through in last year's massive breach  In our Special Report back in February, we told you how hackers in the Target data breach broke into the retailer's system using stolen network credentials from a 3rd-party HVAC company. Now, Target is taking steps to make sure it doesn't happen again. Target Corp. announced yesterday that it has made several security improvements in the wake of the massive data breach. This includes blocking applications and contractors from accessing its sales systems, as well as upgrading its monitoring software. To prevent future attackers from accessing its payment systems through a third-party, the attack vector used against Target by hackers last year, Target said it has ceased allowing contractors “access to the server impacted in the breach.” The retailer is also blocking vendors from communicating with Target via network communications protocols, such as FTP and telnet. Rules governing the way Target’s firewall software controls incoming and outgoing data traffic have also been improved, the company said. Target also added application “white-listing,” a system that specifies exactly what applications can communicate with its registers and point-of-sale servers. (Source wsj.com)

Columbia Sportswear Buys prAna for $190 Million  Columbia Sportswear Company has signed a definitive agreement to acquire all controlling interests in prAna Living LLC from majority owner Steelpoint Capital Partners and all other minority members for $190 million in cash, which is subject to customary working capital adjustments. prAna will join Columbia's portfolio of authentic, active outdoor brands, which include Columbia, Mountain Hardwear, Sorel and Montrail. (Source edgl.com)

Vendors of major U.S. companies targeted in elaborate wire fraud scheme - '15 large-sized companies already affected'  Using several tricks in the modern cyber con artist playbook – including phishing and email spoofing – a group of scammers thought to be based out of Nigeria are targeting third-party vendors in order to commit wire fraud against major U.S. companies. Researchers with Ohio-based information security company TrustedSec have been following the group for longer than a month and observed the scammers successfully carrying out wire fraud attacks amounting to upwards of a million dollars. “We were first notified of it last month and have seen a significant uptick and increase happening over that span,” said David Kennedy, founder and principal security consultant of TrustedSec. “More than 15 large-sized companies [have been] affected that we can determine right now.” Kennedy was not able to share the names of the targeted or impacted organizations, but he said these are hundred million dollar companies – some of which are in the Fortune 50 – based out of the United States and typically having an international presence. Read here how the attack is being carried out and how your company can avoid the threat. (Source scmagazine.com)

Controversial 'Dark Wallet' Aims to Make Bitcoin Use Untraceable, Caters to Online Blackmarket  On Thursday, a collective of politically radical coders that calls itself unSystem plans to release the first version of Dark Wallet: a bitcoin application designed to protect its users’ identities far more strongly than the partial privacy protections bitcoin offers in its current form. If the program works as promised, it could neuter impending bitcoin regulations that seek to tie individuals’ identities to bitcoin ownership. By encrypting and mixing together its users’ payments, Dark Wallet seeks to enable practically untraceable flows of money online that add new fuel to the Web’s burgeoning black markets. (Source wired.com)

Eastern European multi-year-long fraud campaign targets U.S. banks - compromising 400 payment cards per day 
Criminals in Eastern Europe have targeted dozens of U.S. banks over the past few years with an elaborate phishing scheme designed to capture victims' payment card data. According to PhishLabs, a Charleston, S.C.-based cyber crime prevention firm, the fraudsters are currently compromising as many as 400 payment cards per day through “vishing” attacks, a social engineering ruse that phishes individuals via voice over internet protocol (VoIP) technology. (Source scmagazine.com)

Tyco Retail Solutions Introduces Sensormatic Bottle Cap Tag for Wine and Spirits 
Tyco Retail Solutions today announced the release of a new Sensormatic Bottle Cap Tag for wine and spirits. A notoriously difficult category to protect, the innovative hard tag features a sleek, transparent design to prevent theft, in-store consumption, and bottle content transfer without interfering with open merchandising or brand promotion. The new Sensormatic tag is the only one available on the market which contains both acousto-magnetic (AM) and radio frequency (RF) technology inside one tag. This combination allows retailers to protect a wide range of merchandise and easily transition from RF to AM without compromising previous hard tag investments. (Source marketwired.com)

Survey reports big rise in consumer confidence, though shopping strategies from Great Recession still remain  Consumer confidence rose significantly in the first quarter of 2014, according to a MarketPulse survey from IRI. All age groups are reporting a more positive outlook — especially Millennials. A distressed consumer segment since the economic downturn began, this age group is showing the greatest rise in confidence. The survey also touched on shopping strategies: consumers continue to remain comfortable with shopping patterns they adopted during the downturn. Seventy percent of consumers make a shopping list before they even step foot inside a store, and 75% make their purchasing decisions before entering. IRI noted that these figures haven't shifted since 2011. (Source chainstoreage.com)

U.S. businesses add 220K jobs in April, according to survey  
U.S. businesses boosted hiring in April, according to a private survey, a sign the economy may improve after a sluggish start this year. Payroll processer ADP said Wednesday that private employers added 220,000 jobs in April, the most since November and up from 209,000 in March. The figures suggest that the government's jobs report for April, to be released Friday, could show a healthy gain. Economists forecast that report will show employers added 210,000 jobs in April, according to a survey by FactSet. That would be the most in five months. (Source mtstandard.com)

Wet Seal Ditches Arden B
The Wet Seal, Inc. will begin winding down its Arden B brand, which currently operates 54 mall-based stores and an e-commerce web site. In the fiscal year ended Feb. 1, 2014, Arden B generated net sales of $60.4 million and represented 11 percent of consolidated net sales. To start with, 31 Arden B locations will transition to Wet Seal Plus merchandise and the remaining 23 locations will transition from Arden B to Wet Seal merchandise. Where permissible, Arden B locations will be refreshed with either Wet Seal or Wet Seal Plus signage. The company expects to complete this conversion by the start of the back-to-school selling season in late July. (Source edgl.com)

Amazon to start charging sales tax on May 1st in Florida  You'll soon have to pay more to shop at amazon.com. So, if there's something you've been wanting to order online this is the day to do it. The company is building a massive distribution center in Ruskin, but Florida requires any online company that has a physical address in the state to charge a sales tax. So as of tomorrow, a 6% tax will be added to your online purchases from Amazon. (Source wtsp.com)

Online/Drive-thru grocery store opens in Olathe, Kansas  A new, locally owned grocery store is open in Olathe that is the first of its kind in the Kansas City area. Zoomin Market is a drive-thru grocery store. There’s no going inside. Founders Matt Rider and John Yerkes explain it’s like Sonic: your grocery order is brought to your car. (Source fox4kc.com)

Smart Watches, Fitness Trackers, Wearable Cameras, Oh My! - Amazon Launches 'Wearable Technology' Store on its Site  Through a new digital storefront, Amazon stocks activity trackers, smart watches and wearable cameras. Amazon.com Inc. today launched a digital storefront dedicated to web-connected wearables. Wearable technology includes items that allow wearable objects—watches, bracelets, glasses—to harness the power of computers. Think: Google Glass and Fitbit activity trackers. (Source internetretailer.com)

Russians Still Buying Western Brands, Despite Negative View of U.S.

Walmart adds auto insurance to its long list of offerings

Former RadioShack SVP Named COO for hhgregg


Coach 3rd Quarter net income dropped 20%

Correction: In yesterday's Daily we incorrectly referred to Chris Nichols as Director of LP for National Stores. His official title is Vice President of Loss Prevention. Also, National Stores is based in Los Angeles, not San Diego.

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RILA's Horizons Committee

An Interview with Lisa LaBruno

In this two part series, Lisa LaBruno, SVP Retail Operations for RILA, talks about the Horizons Committee and its recent creation, the Technology Priorities Document, designed to help drive innovation and address emerging trends in technology in the retail sector. Lisa discusses how the Horizons Committee started, who is involved, and where they plan on going with their submissions, webinars, and the TPD in the near future. In Part 2, questions are answered from members of the Horizons Committee. Brand Elverston, Director of AP Strategic Initiatives for Walmart, talks about how the TPD is a driving force to him as a retailer and the progress he has seen since its launch. Orlaith Murphy, Senior Director of LP Operations for Gap Inc., also describes what her vision is for the future of the TPD and its impact on the retail industry.

RILA’s Horizons Committee which helps lead the development of innovative, next-generation solutions across all retail segments, is finalizing plans for the 2014 in-person meeting in early June at Gap headquarters.

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e-commerce
Sponsored by The Zellman Group

Beyond POS: Retail Must Invest in IT Across the Whole Store  According to Forrester, the entire store must be rethought and rebuilt with tech in mind. J.P. Gownder, vice president and principal analyst, explained the findings from the firm’s new report, “Infrastructure Will Drive The Retail Store Experiences Of The Future,” in a blog post. In his view, there are two key areas where the brick-and-mortar store has a leg up on e-commerce: stores as social destinations, and stores as efficient fulfillment centers. (Source biztechmagazine.com)

Consumers Ditch Their Breached Retailers, Banks and Doctors  Welcome to the post-Target breach world: One-third of consumers stop shopping at retailers that have been breached, and nearly one-third ditch their healthcare providers after they've been breached, a study published today finds. One-fifth of consumers say they will leave banks or credit card companies that have been breached. The high-profile data breach at the retailer TJX hardly put a dent in its business, but times have changed. Target's revenue dipped in the third quarter after its massive payment card hack late last year, which to date has cost the company $61 million in legal fees and credit monitoring offerings. About one-third of consumers surveyed by Javelin Research said they will ditch their retailer if it gets breached; 30% said they will seek a new doctor or hospital if it gets breached; and 24% said they will switch banks or credit card providers that get breached. (Source darkreading.com)

Data Breaches Surge in 2014 with 200 Million Data Records Stolen in First Three Months of the Year

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

EHS & Safety
 
Conquer Distracted Driving by Becoming an ACE  Although cell phones are responsible for a large percentage of distracted-driving accidents, they are not the only contributory factor. Longer commutes in cities and more travel hours in work settings further complicate the issue. Many organizations attempt to address the issues with either new policies or new training, or a combination of the two. While most distracted-driving training is well-conceived, it’s not necessarily memorable. The focus seems to be on presentation rather than retention. If the concepts don’t stick in people’s minds, the concepts won’t find root in their safety habits. For this reason, consider adopting the acronym "ACE" and using it to make distracted-driving concepts stick. (Source ehstoday.com)

50,000+ Fatalities Annually from Workplace Injuries and Illnesses  More than 50,000 U.S. workers die each year due to occupational injuries and illnesses, according to Preventable Deaths 2014, a report released by the National Council on Occupational Safety and Health (National COSH). "No one should have to risk their life simply to earn a living,” said Jessica Martinez, deputy director of National COSH. “Many of the injuries and illnesses that are killing American workers can be prevented. We know the safety systems, equipment and training that can stop people from dying on the job, and it’s absolutely urgent that we take action to protect workers and their families.” The report highlights data showing high risks in the workplace faced by Hispanic workers. For each of the past five years, the on-the-job fatality rate for Latino workers has been significantly higher than for U.S. workers as a whole. (Source ehstoday.com)
 
Retail Crime News
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Mall shooting in Fairfield, AL near a Footlocker store; argument lead to 3 shots fired, suspect in custody  Fairfield Police are on the scene of a shooting at Western Hills Mall. Chief Leon Davis, Jr. says that one man shot another man in a confrontation inside the mall near the Foot Locker. "We responded to a call shots fired at Foot Locker. We did find a male who have been shot. I don't know know how many times he had been shot but he had been shot. We were able to stop a suspect and take him into custody," Davis said. The victim has serious injuries and has been transported to the hospital. Witnesses said the men got into an altercation at the store. One man left and allegedly returned with a gun. Davis said the men may have had a previous disagreement. He called the shooting "targeted." (Source al.com)

Police Charge Man After Shooting Outside Asheville Mall  Asheville Police have charged a man they say shot into a car and then ran inside Asheville Mall. Isaac Allen Beverly is charged with assault with a deadly weapon with intent to kill, discharging a weapon into an occupied vehicle, going armed to the terror of the public, possession of firearm by felon and no operators license after the incident Monday. He is being held at the Buncombe County Detention Facility on a $100,000 bond. Police in Asheville were called to the mall on Tunnel Road after a report of shots being fired. Authorities tell us a man on a motorcycle drove into the parking lot and started randomly firing shots at a car with two people inside. He then crashed his motorcycle and ditched the bike, along with his helmet and gun and ran into the mall, Sgt. Dave Romick says. According to officials, the suspect went into the mall at the Barnes & Noble store. Beverly, 52, was found inside a bathroom and was taken into custody a short time later. He has yet to be charged. No injuries were reported. (Source wnct.com)

Armed Men Flee Vista Ridge Mall, Lewisville, TX following a Jewelry store Robbery  As many as two men were seen running from Vista Ridge Mall in Lewisville Tuesday after a jewelry store robbery, police say. NBC 5 has learned Gianni Jewelers is the store that was robbed and that witnesses reported seeing the robber(s) running through the mall, at least one of whom was armed with a gun. The men were believed to have escaped the mall and are on the run. In the moments after the robbery, several stores closed their gates after an operator told NBC 5 that the gates were ordered to be lowered. Police said there were no shots fired and no injuries reported. At this time, no further information has been confirmed. (Source nbcdfw.com)

Columbus Co. NC Deputies kill Tabor City man wanted for Grocery store robbery and murder  A man wanted in the robbery and killing of a grocery store manager in South Carolina set a home on fire and killed someone in Tabor City before he was shot to death early Tuesday by sheriff's deputies. Columbus County deputies saw 22-year-old Dion Brown running from the burning home and tried to arrest him. He fired at them, hitting one officer in the bullet-proof vest, and they fired back, killing him. Officers had spent much of Monday looking for Brown after police in Horry County, S.C., issued murder and armed robbery warrants for him in the Sunday morning robbery and killing of Hills Food Store manager Malcolm Norris inside the store in Loris. (Source sfgate.com)

Victoria's Secret Employee Accused of Giving out 160 Unauthorized Discounts at the Mall of Georgia  19-year-old Sugar Hill man is accused of issuing 160 unauthorized discounts over a period of 40 days to customers at Victoria's Secret located at the Mall of Georgia in Buford. The theft was uncovered when the registers were checked for accounting purposes. According to the Loss Prevention Manager, the employee issued a total of $2,080 in unauthorized discounts to select customers and friends. The employee, Bryan Guevara, reportedly provided a written statement to the loss prevention officer which was in turn provided to Gwinnett County Police. The statement read in part, "I admit to giving unauthorized discount that range from $10 to $15 [sic] that added up to $2,080.” (Source ngwinnett.com)

Police Seek Three Suspects for Burglary, Arson of Family Dollar  The North Wildwood Police Department is attempting to identify the suspects involved in an arson, burglary and theft that occurred at the Family Dollar store on the night of April 25. North Wildwood Police responded to the store for a report of a structure fire at that location. As officers responded to the scene, heavy smoke was coming from the store. Further investigation revealed that the store was burglarized and an undetermined amount of money was taken. Three subjects, pictured above, were in the store at the time of the burglary and at the start of the fire. (Source capemaycountyherald.com)

Former Cabela’s employee in Wichita, KS accused of stealing ammunition and merchandise  The U.S. Attorney's office says 25-year-old Garrett T. Alley was indicted Tuesday on one count each of possessing stolen merchandise and stolen ammunition. Prosecutors said Alley worked at Cabela's in Wichita for seven months, beginning in December 2012. The indictment alleges he stole more than $5,000 worth of merchandise, including clothing, optics and binoculars, plus more than 4,000 rounds of ammunition. (Source greenfieldreporter.com)

Burglars use torch to get into safe at Advance Auto Parts in Murfreesboro, TN  Burglars went to great lengths to break into an Advance Auto Parts store in Murfreesboro. Police responded to the Broad Street address where they learned that the burglary was not discovered until the next day. The unknown subjects broke into the store by cutting the power to the alarm system. Prior to cutting the power to the main alarm, they cut the power to the backdoor and pried it open, making their way inside. They evidently used a torch to break into the store safe. The culprits got away with over $2,000 and gas cards. (Source wgnsradio.com)

FBI and New Canaan, CT Police seeking final suspect in multi-jewelry store  Smash-and-Grabs New Canaan Police, along with the FBI, have identified more suspects in the brazen smash-and-grab jewelry store robbery that happened on Elm Street one afternoon in November, the New Canaan police chief said Tuesday, April 29. The suspects are linked to similar smash-and-grab robberies from New Canaan to Virginia. And while police initially believed that four men were responsible for 2013 New Canaan robbery, they now believe that up to nine men were involved. At least one of the suspects remains at large and is considered armed and dangerous. (Source ncadvertiser.com)

St. Louis man admits to $11,000 fraud at Maplewood Sam's Club  A St. Louis man pleaded guilty Tuesday to fraud in connection with purchases made at the Maplewood Sam’s Club in March last year. Brandon Harper, 29, admitted to charging $11,400 to the credit card of another person without that person’s knowledge or consent, according to the U.S. Attorney’s Office for the Eastern District of Missouri. He had purchased prepaid debit cards for himself at the store on March 4, 2013. Harper pleaded guilty to one count of credit card fraud before U.S. District Judge John Ross. Sentencing has been set for July 31. Harper faces up to 15 years in prison and fines of up to $250,000, with mandatory restitution. (Source bizjournals.com)

Bulova Outlet store in Lancaster, PA burglarized Sunday night  Police in Lancaster County are investigating another burglary where the thieves broke in through the walls. East Lampeter Township police said someone broke into the Bulova jewelry store through a side wall sometime overnight Sunday. The store is located at the Rockvale Outlets. Police said a large number of watches were taken from locked display cases. Investigators believe the alarm at the store malfunctioned. Similar burglaries were reported at three different stores on the Fruitville Pike last week. (Source abc27.com)

C-Store clerk in Columbus, OH shoots man who forgot to remove ski mask

Fake security guard arrested at Walmart Mansfield Township, NJ store had replica air gun, counterfeit money

Kay Jewelers in the Fashion Place Mall, Murray, UT the victim of a $3,149.00 gold chain Grab and Run

Zales in Beaumont, TX the victim of a Grab and Run: 1ct. diamond solitaire ring valued at $6669.00

Middlebury, CT Man Arrested for Charging $2,300 to Stolen Sears Card

Robberies and Burglaries

Butterfield Party Store – Grand Rapids, MI – Armed Robbery – Murder convict arrested
Chevron – Albany, NY – Smash and Grab
Circle K – Indianapolis, IN – shooting/ Armed Robbery – officer shot gunman
Dollar General – Sardis, GA - Armed Robbery – suspect arrested on fingerprint evidence
La Favorita Market – Vineland, NJ – Shooting /Armed Robbery – clerk shoots suspect
Jimmy John’s – Orlando, FL – Armed Robbery – employees tied up
Mariano's Fresh Market – Chicago, IL –Armed Robbery
One Stop –Round Lake Beach, IL – shooting/ murder – trial opened Tuesday
Quik Mart – Columbia, TN – Armed Robbery – dramatic video
Sunoco – E. Norriton, PA - Shooting / Armed Robbery – clerk shot in leg
  Village Mart - Albemarle, NC – Armed Robbery – suspect arrested
Walgreens – Tulsa ,OK – Armed Robbery
Wolf Style – Harlem, NY – Armed Robbery – $2500 in merchandise grabbed
Yasmin’s – Union City, GA – Murder/ Armed Robbery – store clerk shot and killed

 

ORC News
 
Defense questions witness credibility in $500,000 Theft Ring case in Las Vegas  Defense lawyers launched an opening-day offensive on Tuesday against the government’s chief witness in the federal trial of three Cuban immigrants charged with stealing drugs and high-quality merchandise from delivery vans and warehouses around the Las Vegas Valley. The witness, Yordani Corona Del Toro struck a deal with federal prosecutors in the case to escape a sentence of life in prison in Nevada as a habitual criminal. Assistant U.S. Attorney Christina Brown told the jury that Del Toro spent six months working undercover with FBI agents and Las Vegas police to break up the theft ring in 2013. During that time, the informant secretly recorded conversations with the defendants and helped them plan the robbery and kidnapping of a delivery van driver under the watchful eyes of FBI agents, Brown said. Members of the theft ring are alleged to have conducted surveillance at retailers around the valley to determine delivery patterns. Once a delivery truck was identified, members followed the truck to a warehouse where the merchandise was stored. Torches were used to cut holes in metal garage-style doors to enter the warehouses and steal the goods, which were loaded into waiting vehicles, authorities alleged FBI agents assigned to an organized crime squad linked the ring to the Oct. 15, 2012, warehouse theft of $573,756 in exclusive Coach merchandise, including purses, in southeast Las Vegas. (Source reviewjournal.com)

Cadott, WI woman sentenced to probation: admitted to Police she steals from Walmart 3 times a day  A 50-year-old Cadott woman has been placed on probation for two years after pleading guilty in Barron County Court to a felony count of being party to retail theft for taking $640 worth of items from the Rice Lake Walmart store. En route to jail, Thiede told an officer she steals from Walmart three times a day, and Thiede told Wooten that Thiede would go back to Walmart and steal more items to pay off Wooten’s arrest warrants in another county. (Source leadertelegram.com)

Walmart Loss prevention employees prevent $1,000-plus theft in Lancaster County, PA  A man and a woman were behind bars this week after a Loss Prevention agent caught them trying to make off with over $1,000 in goods. Both 26-year-old Columbia resident Amanda L. Clawson and 35-year-old Michael S. Eisenhart, of Lancaster, were charged with felony retail theft Monday after East Lampeter Township police were called to the store. Loss prevention first noticed Eisenhart wheeling a shopping cart full of outdoor camping and fishing equipment up to the front doors of the store on video surveillance at about 4:21 p.m. Eisenhart then left the cart, but, a short time later, Clawson walked and pushed the cart outside and up to a vehicle where Eisenhart was waiting for her. When police arrived a short time later to take the two into custody, officers learned that both Eisenhart and Clawson were wanted on bench warrants for separate previous offenses. (Source pennlive.com)

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Vendor Spotlight
 

Detex Launches New Website

New 'Idea Center' Feature Provides Guide to Door Security Products

Detex Corporation, an industry leader in manufacturing high quality life-safety and security hardware for commercial buildings, has launched a new and improved website at detex.com. The biggest addition to the site is the new Idea Center, a tab for end users, architects and other visitors who are unfamiliar with door hardware or Detex products.

The Idea Center uses 3D building images, with labels, explaining how various Detex products can be used within the example building. There are various doors labeled with different product categories. Once you click on the image or the application, you will see a list of product applications that Detex can provide to address the needs of that application. These short descriptions allow the visitor to know all the various options available from Detex, each providing a link to specific product information. Detex will be adding to the list of industries over time.

Other features on the new website include:


 
The scrolling banner on the front page that displays Detex’s sub-brands. Any of them can be clicked on to go to the overview page associated with that sub-brand.
The menu, which has drop down menu links, enabling less clicks to find information.
The Help & Support pages got a facelift and are now more user friendly than on the old site.
New, user-friendly domestic and international rep maps.

 
The whole layout is responsive, so there is only one site for monitor and mobile. The mobile version of the site is easy to user and very lightweight.

Detex Corporation is a world-class manufacturer and distributor of products that protect people, secure property, and assure the life safety and security objectives of our customers. A USA company, Detex designs, manufactures, markets and ships products from New Braunfels, Texas. Detex Corporation is known internationally for life safety and security door hardware, loss prevention and architectural hardware, integrated door security systems, and guard tour verification.

To learn more about the Detex Lockdown System, e-mail marketing@detex.com or visit www.detex.com.

 

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Kate Spade & Co
 

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It's a small boat

Like so many other industries the retail Loss Prevention industry is actually quite small, with only about 1,000 senior retail LP executives in North America and probably about a third of that number of senior solution provider leaders. And while we like to think of ourselves as unique and special, especially when it comes to being appreciated for the value we add, we're actually no different than any other specialized service industry struggling to be recognized for the contributions we make. As all service providers do in fact play a critical role in the success of any organization and industry, we must also realize and come to terms with the fact that as service providers our impact and success is directly tied to how well we can influence others and create a corporate culture that helps us accomplish our goals and delivers the results. The path to which is built not just by your internal team but also your external team as well, the solution providers that invest their lives and careers in servicing the LP industry itself. And while many view them as the "dark side" they are in actuality the "same side" as they're delivering a service as well, one that is critical to your survival.

We only come together a few times each year and it's a great opportunity for everyone. Just remember it's a small boat and your success is directly tied to how well you can influence others, regardless of what side anyone is on.

Just a Thought,
Gus Downing

Gus Downing

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Upcoming Events

IOBSE 2014 Spring Conference
April 30 to May 2, 2014
Pleasanton, CA

GRAORCA Retail Crime Conference
May 7, 2014
Atlanta, GA

NRF Loss Prevention Conference & Expo
June 11-13, 2014
Fort Lauderdale, FL

The 35th Annual RLPSA Conference
August 3-6, 2014
Orlando, FL

ISCPO Conference
September 9-10, 2014
Dallas, TX

CLEAR Fifth Annual Training Conference
October 13-16, 2014
San Diego Marriott-Mission Valley, CA


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