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May 1, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Perry Resnick was named Director of Asset Protection for REI. Perry had been employed at OfficeMax as Vice President, Field Loss Prevention and Safety prior for over 13 years.  He had also held numerous Loss Prevention leadership positions at various places such as Brookstone, May Department Stores, and Thorn Americas/Rent-A-Center. Altogether, Perry has worked in the Loss Prevention Industry for over 35 years. This is REI's first true Director of Loss Prevention, and we wish Perry all the success in building a best-in-class Loss Prevention Program.  Congratulations Perry!

 


Full Steam Ahead at the 2013 Retail Asset Protection Conference

Orlando, FL – Yesterday’s momentum carried over into the second day at the Retail Industry Leaders Association (RILA) 2013 Retail Asset Protection Conference. Attended by asset protection executives from leading retailers and solution providers, the Retail Asset Protection Conference addresses emerging trends and challenges across the full spectrum of asset protection.

Day two opened with a presentation on omni-channel retailing, a topic that is top-of-mind for most asset protection executives. Pam Sweeney, senior vice president, Logistics Systems and Technology shared how Macy’s is transforming itself into a premier omni-channel retailer through a combination of its physical, virtual and brand assets, and how they are using big data and RFID technology to gain market share.

Thereafter, attendees listened to a moderated panel discussion of three senior asset protection executives with demonstrated track records for success. Dennis Klein, vice president loss prevention at Abercrombie & Fitch, Robert Vranek, vice president loss prevention at Belk and Chris Gillen, vice president asset protection at Toys R Us shared insights and advice for maximizing performance and results. Other general sessions included a glimpse into America’s political future from experienced political strategist Michael Murphy and tips from America’s Safest Companies for building a culture of safety and delivering world class safety results.

Throughout the day, attendees had the opportunity to attend breakout sessions covering a broad range of topics including, how to successfully prosecute an ORC case using the RICO statute; non-traditional asset protection metrics for measuring shrink and crime reduction; the benefits to IP video; the use of root cause analysis to mitigate workplace injuries; predicting shrink and allocating resources strategically; criminal background screening, internal theft databases and EEOC regulatory compliance; and integrated POS exception reporting. Attendees also benefited from facilitated open forum discussions which enabled participants to benchmark on top asset protection challenges.

“There are 35 sessions included in this year’s conference program, so there is something for every asset protection professional,” said Garth Gasse, director of asset protection for RILA. “It’s exciting to see executives from every segment of retail, discussing trends and challenges and sharing insights in an effort to help the retail asset protection industry advance through education,” Gasse concluded.

RILA’s College Student Program was also showcased during day two. In the months leading up to the Retail Asset Protection Conference, undergraduate and graduate-level students from universities across the country worked with industry mentors to complete a research project, culminating in a presentation during today’s sessions. This year’s projects focused on customer rights, customer service and asset protection in a mobile POS world and an empirical analysis of various asset protection strategies.

“It was a fantastic day with a lot of energy among attendees, information exchange and networking opportunities. There’s a lot more to come tomorrow and we are looking forward to a great closing day,” said Gasse.

RILA is the trade association of the world’s largest and most innovative retail companies. RILA members include more than 200 retailers, product manufacturers, and service suppliers, which together account for more than $1.5 trillion in annual sales, millions of American jobs and more than 100,000 stores, manufacturing facilities and distribution centers domestically and abroad.

Contact:
Chrissa Benson
703-600-2032
chrissa.benson@rila.org


Internet’s creative destruction in retail just getting started-more pain is coming for traditional retailers  The Internet is destroying multitudes of companies and enabling the creation of new ones. According to a new report, the 10 fastest-growing U.S. industries all rely on the Web. With many of them thriving at the expense of established players, this god of annihilation and conception is just getting started. A new forecast by IBISWorld shows online sales of shoes, furniture and fashion all made the list of rapidly-growing sectors. E-commerce giants like Amazon and Walmart.com usually offer lower prices than traditional retailers – and convenient home delivery. That’s bad news for struggling retailers like Sears, Best Buy and J.C. Penney. The Web’s ability to remove middlemen with high fixed costs means nimble startups can dislodge entrenched players. The impact of electronic delivery of digital goods, from books to music to games, has long been evident. And it hasn’t been pretty for the incumbents. If this latest survey is on the mark, traditional retailers will soon feel the same pain. (Source theglobeandmail.com)

Today's digital consumer expects their favorite retailers to get it right in social and mobile environment  They're not just looking for the best shopper experience possible -- they are demanding it. Typically, however, retailers are scrambling to overcome the lack of corporate understanding and commitment, and the deep inability to integrate and/or support shopper expectations in these new channels. Corporate backing or not, these trends are shaping the future of social media for retailers -- faster than they think: • The significance of mobile and smartphones, especially when it comes to 'in-store social' • The integration of social media into e-commerce, including trends like Pinterest and group buying • The accountability offered by end-to-end social analytics -- 'from tweet to repeat'. (Source huffingtonpost.com)

NRF predicts 11% increase for Mother's Day sales & IBISWorld says it'll be flat - Who'll be right?  That's a heck of a spread. 11% up vs. flat is a huge gap. The NRF says sales will reach $21B while IBISWorld says $17.1B. Hey what's a $4b dollar spread anyway? (Source retailingtoday.com)

Mexico retail boom attracts investors - will it be the next "Canadian Push"? - It'll come eventually, regardless of the increased exposures  Mexico’s retail and mall industries are booming this year. Wal-Mart, the biggest retailer in Mexico, announced that it would open 250 stores in Mexico this year across its various formats. And other Mexican retailers are expanding rapidly. Mexico is in vogue,” said Vicente Yánez Solloa, the trade group’s executive president. “It is one of the economies with big growth possibility in light of the problems still faced by European countries and even the United States." Payless Shoe Source has been way in front here with growing store count. Rent a Center and Bed Bath & Beyond as well have been opening stores in the market. (Source icsc.org)

JC Penney gets more relief - Judge says they can sell some Martha Stewart goods - it's been a good couple of weeks for Penney's  An appeals court judge in Manhattan had refused to halt the sales of the goods, which are labeled under the brand "JCP Everyday," on the condition that J.C. Penney not associate the products with the Martha Stewart name in promotions or marketing. How much of the $100M in inventory, some have speculated, they invested is unknown. But at least they can sell some of it. (Source crainesnewyork.com)

Dollar General Seeks 10,000 New Hires
Dollar General Corp. said Tuesday that it would seek to hire 10,000 workers during the month of May to support its expansion. The new jobs will support growth in the 40 states where Dollar General does business. The LP program has just been booming here, with new jobs. (Source supermarketnews.com)

Global card-based electronic access control systems industry to grow 70% over next 5 yrs  The global market for card-based electronic access control systems is projected to grow from $5.1 billion in 2012 to $8.6 billion by 2018, driven by increasing concern about security breaches at government and enterprise facilities, according to a new report from Global Industry Analysts. Card-based access control systems score over password-based access control systems for the simple reason that user credentials are kept hidden and users can just swipe or place the card in front of card readers instead of typing the user ID and password. (Source securitysystemsnews.com)

China trade secret theft a "grave problem": U.S. trade agency
  The United States is gravely concerned about the impact that Chinese theft of U.S. trade secrets is having on American companies and the economic security of the United States, the U.S. Trade Representative's office said on Wednesday. "That includes both conventional employee-related trade secret thefts and also cyber-theft, which has clearly emerged as big issue recently," the official said. (Source yahoo.com)

Boston bombing suspect's mother has outstanding Lord and Taylor felony shoplifting warrant waiting for her return  The mother of the marathon bombing suspects risks handcuffs if she returns to Massachusetts, but how authorities wield a shoplifting arrest warrant against her depends on what she has to offer and whether she lawyers up. "She’d be an idiot if she didn’t talk to an American lawyer before she came here.” (Source bostonherald.com)

Gander Mountain opening 30,000-sq.-ft. guns and ammo super stores in Midwest  Gander Mountain is expanding a new concept it first introduced in Wisconsin in 2011: the big-box store devoted almost exclusively to guns and ammo. Three such stores are set to open this month, in Ohio, Michigan, and Minnesota. The firearms super center model as “a new concept which will provide a specialty retail outlet focused specifically on fulfilling the needs of firearms enthusiasts. (Source time.com)

Highest risk of Cargo theft in the world exists in Brazil, Mexico and South Africa. A study reported in the 2013 Global Theft Assessment by FreightWatch International lists the greatest threat of cargo thefts in the world are in Brazil, Mexico and South America. Europe has seen an increase of 24 percent since 2011, while North America stats remain consistent to prior years. (Source insurancejournal.com)

Microsoft's Co-Founder Billionaire Paul Allen the victim of identity theft.  A Pittsburgh man is set to plead guilty to federal charges of identity theft, stealing the identity of one of the richest men in the world. Paul Allen owns the Portland Trail Blazers and Seattle Seahawks and was a co-founder of Microsoft. FBI investigators said last year Price managed to change the address on Allen’s bank account to an address in Pittsburgh, where he lived with his mother. He then called Citibank a few days later and said he lost his debit card. The bank mailed him a replacement card for Allen’s account. Price used the card at a video game store for $278.18, then a second transaction for $1 at a dollar store. Price then attempted to pay off a personal loan and send a wire transfer for $15,000. (Source katu.com)

Guarding the ganja: The biz of pot security
Security is no joke in marijuana businesses and now that Washington has legalized cannabis, security companies expect to see some serious business. (Source cnn.com)

Attempted murder charges for woman who brought in orange juice bottles spiked with lethal amounts of rubbing alcohol into a Starbucks  San Jose Police arrested Ramineh Behbehanian,50, late Monday. A customer reported seeing the woman take two bottles of orange juice, filled with rubbing alcohol, from her bag and place them in an open-air refrigerated display case at a Starbucks in San Jose around 3:45 p.m. The woman left, but someone got her license plate. (Source foxnews.com) (Source mercurynews.com)

"Flash rob" at Mankato, Minnesota convenience store overwhelms clerk. A few dozen young adults storm into a convenience store all at once, overwhelm the one clerk on duty and create a scene of chaos while they fill their pockets with candy, snacks, soft drinks and cigarettes. The clerk estimated 40 to 50 people rushing into the store. (Source mankatofreepress.com)

Memphis homeless men being used to buy cell phones for scam artist  The crew gets the homeless guy to buy an expensive phone with a long contract and discounted price and then re-sells the phone at full retail. (Source wreg.com)

By one touch - putting his hand down to jump a counter to rob a store - new DNA technology convicts robber in Calif.  "It's the first time that method has ever been done in California," said Cynthia Zimmer, Deputy District Attorney. But it convicted two West Side Crips gang members who had robbed 8 businesses in 5 weeks in 2011. (Source kget.com)

Masked robbers hit Cartier shop at Chevy Chase mall in Montgomery County, VA.  A brazen group of masked robbers hit a Cartier jewelry store in Montgomery County on Tuesday morning smashing open a display cabinet, stealing merchandise and leading police on a chase in two jurisdictions that left a D.C. officer injured. As of early Tuesday evening, the men were still at large, last seen in a black Dodge Charger bearing license tags from Virginia and Illinois. The men didn’t display weapons. A security guard and three other employees complied with the robbers, who were out of the store within a minute. (Source nbcwashington.com)


 

Shots Fired and Missed Alleged Jewelry Store Robber in Prescott, Arizona.  On Monday at approximately 5:00 PM an unknown male suspect entered a jewelry store in Prescott and pepper sprayed the female owner. The suspect was able to get away with a $1250.00 piece of jewelry and fled on foot. The male owner of the business who was working in the back of store ran after the suspect with a handgun and fired three shots as the suspect jumped into a car. The store owner told police he didn't think he hit the suspect or vehicle. (Source kpho.com)

Fleeing shoplifter hits patrol car while leaving Tacoma Mall.  A shoplifter fleeing the Tacoma Mall in what appeared to be a waiting getaway car hit a Tacoma police vehicle Tuesday afternoon. The officer saw the adult man run from the mall about 3:30 p.m. to a car in a parking lot, after the man allegedly shoplifted from Sears at the mall. As the suspect vehicle was leaving the parking lot, it hit the patrol car that was entering the lot. No one was injured. The suspect vehicle fled, and no arrests have been made. (Source blog.thenewstribune.com)

Thieves break through four store walls to steal $40,000 from an Oregon pharmacy.  Police are seeking the suspects in a burglary that took a little time to pull off. The suspects entered through a back door of a store, then cut through the walls of the connected ceiling of an H&R Block, Edward Jones, Fitness Together and Upscales Fish & Reptiles store before getting to the pharmacy. The suspects got away with $40,000 of pharmaceuticals. (Source kptv.com)

Appleton, Wisconsin Police seeking jewelry store burglar; surveillance video released.  A single hooded burglar seems to be a little unprepared for his caper. Once inside the store, the man has no tools, so he kicks open the jewelry showcase, removing $44,000 of gold wedding bands and other items. As the suspect grabs the items, it appears he also forgot a bag for the loot. (Source postcrescent.com)

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Retailer's Alert
 

Summary - ARRESTED THIS MORNING in Staten Island CVS
Female below has hit two CVS's in North Conway, NH and Hampton, NH. She is targeting crest white strips and other items that we have not yet identified.

A gold Saturn Coupe may be her getaway car.

This female was arrested in Freeport ME on 4/20- on 4/28 and 4/29 she hit CVS in North Conway, NH and Hampton NH. This female is from Staten Island NY.

Subject Information/Pictures

If subject(s) are observed, please contact ORC MGR Stefanie Mangiante @401-487-6018 or Stefanie.Mangiante@CVSCaremark.com.

*Thanks to the Law Enforcement Retailer Alliance of NE (LERANE) for providing this information.

 

ORC News
 
Safeway/Albertson's ORC teams breaks up baby formula theft ring  Beaverton police, working with investigators from Safeway and Albertsons and other law enforcement agencies, have broken up a retail theft ring believed responsible for more than 100 thefts of baby formula, according to police and law enforcement officials. Beaverton police became involved after attending a meeting of loss prevention specialists for the store who had many of the thefts on surveillance tape. (Source katu.com)

Two man ORC gang hitting Wal-Mart stores in Hazelton and Lehighton, PA.  Two men stole what looks like a wide-screen television from a Wal-Mart store near Lehighton last week and, according to police, they shoplifted again at the Hazleton Wal-Mart a day later. Both suspects are still at large. Anyone who can identify either of the men can contact township police at 570-386-2241. (Source mcall.com)

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Vendor Spotlight
 

American Dynamics Makes Powerful Video Management Accessible to Small and Medium Sized Businesses

New client options make the VideoEdge portfolio a more intuitive and
cost-effective VMS solution

WESTFORD, MA – April 4, 2013American Dynamics, part of the Security Products business unit of Tyco (NYSE: TYC), is introducing new ways to manage and interact with VideoEdge video management systems: VideoEdge Hybrid and Desktop/Mini-Tower NVR with VideoEdge Client and victor Express Client.

Previously considered relevant mostly to large, enterprise customers, the VideoEdge NVR portfolio has undergone a transformation over the past two years, to include smaller, lower-cost recording platforms, with two new intuitive client solutions.

The VideoEdge Hybrid is a powerful, high-performance NVMS that records and manages video from both analog and IP cameras, protecting your video investments. The Desktop/Mini-Tower NVR offers 200Mbps throughput (100Mbps to storage and 100Mbps playback to clients), the highest in the industry. Both recording platforms are ideal choices for small to medium size businesses.

The new VideoEdge Client brings powerful video management directly onto the VideoEdge recorder. This intuitive client allows you to manage and monitor high-performance video streaming, audio, video analytics operations and event management. You can also perform date, time and Smart Searches quickly and easily as well as forensic searches using the onboard investigator mode. Easy to set up and use, the VideoEdge Client is designed specifically for single site, single recorder applications

For customers securing single sites with multiple recorders, the new victor Express Client introduces a revolutionary way to enjoy the power of video unification without the high price tag or bigger system overhead. As part of the victor unified client portfolio, victor Express still offers the ability to manage video from multiple Intellex DVRs, and VideoEdge NVR/Hybrids from a single intuitive interface. By removing the victor site manager requirement which provides more enterprise functionality such as command center, access control unification and integrated policy management, victor Express provides single site applications a powerful way to manage multiple recorders. Those enterprise features are available with the victor Professional Client.

“Our VideoEdge portfolio has had tremendous success in places such as university and medical campuses, multi-site corporations, and Fortune 500 businesses; so much so, that we’ve been asked by customers in smaller applications for a solution more fitting to their needs. The new Hybrid and Desktop/Mini-Tower NVR with the new clients are the direct result of listening to those customers,” said Shahar Ze’evi, senior product manager for American Dynamics.

In addition to the new client solutions, customers can also use the new VideoEdge Go mobile application to view and manage video from any of their recorders, providing powerful visibility on the go.

The entire VideoEdge and victor portfolio of video management solutions is available through American Dynamics’ worldwide distribution channel.

Contact:

Kim Kuhn
Sr. Marketing Manager
(978) 577-4176
kkuhn@tycoint.com

 

In Memoriam
 

David Bruce Williams, Scout Leader, Volunteer and
38 year Tyco Integrated Securities (formerly ADT) Executive


David Bruce Williams, 59, died on April 28, 2013 at his home in Verona. A funeral mass will be offered in St. Raphael Church, Livingston, on Friday, May 3 at 10 a.m. Visiting in the Prout Funeral Home, 370 Bloomfield Avenue, Verona on Thursday from 2-4 and 6-9 p.m.

Born in Orange, Mr. Williams grew up in West Orange and moved to Verona in 1980.

He graduated from Bloomfield College with a degree in business management and was an honorary brother of the Sigma Pi Fraternity. Mr. Williams has worked for Tyco Integrated Securities (formerly ADT) for the last 38 years. He was named the Regional Director of the Year in 2008.

Active with the Boy Scouts of America, Mr. Williams was on the Advancement Committee, assistant scoutmaster and former committee chair for Verona Troop 2, a former cubmaster for Pack 1, Verona. He was also a member of the Old Guard of Camp Glen Gray in Mahwah and served on the Advancement Committee of the Broken Arrow District.

He was former chief of the Auxiliary Police in West Orange, former president of the Verona Jaycees, and a Pit Crew chair with the Verona Band Parents. He also served as an usher at St. Raphael Church in Livingston.

Mr. Williams was passionate about the Verona community as evidenced by his run for Verona Council in 2011, his service on the Public Safety Committee, his coaching many Verona youth athletic teams, being instrumental in Santa arriving at the Verona Tree Lighting each year, and leading the Annual Labor Day Run by driving the pace car with great enthusiasm, both for over 25 years.

He is survived by his loving wife of 34 years, Kathleen (nee Nunn) Williams, his children, Bryan and Kirsten, his mother, Kathleen (Keen) Williams and his siblings, Carol Ann Koenigsfest and John H. Williams, Jr. He was predeceased by his father, John H. Williams, Sr.

In lieu of flowers, donations to BSA Troop 2, c/o 370 Bloomfield Avenue, Verona NJ 07044-2428 or to the Verona Rescue Squad, 12 Church Street, Verona NJ 07044 would be appreciated.

Comments by Gary Johnson, VP Loss Prevention of Vitamin Shoppe and Chairman of the NRF's LP Advisory Committee

Bruce Williams was a gem of the Tyco/ADT Team, for 38 years and moved up the ranks and held numerous positions. He has been involved with my accounts, both at B&N and Vitamin Shoppe. He was truly outstanding at his work and understood the need for exceeding customer expectations. He was a man of high integrity, professionalism and the utmost optimism. He was a problem solver who was at his best when things needed to be corrected and had the ability to navigate the Tyco/ADT hierarchy to get things done.

 

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Tip of the Day
Sponsored by Vector Security

It seems like we're always saying "get back to the basics" and "keep it simple" almost on a daily basis. We say it so much, most of us don't even hear it and certainly don't appreciate its absolute truth that it speaks to. In our self-motivating attempts to be great at what we do, oftentimes we run faster and try to do more and lose sight of one basic rule. Success begins with the basics. And it's only when we feel like we've evolved beyond them that we find we've only outsmarted ourselves and at that point we've all got to start over and just get back to the basics.

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