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The D&D Daily Mobile Edition

May 9, 2014

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In Case You Missed It
59 Executives 'Moving Up'
So far in 2014


A new column - appearing every month and quarter.
Click here to see them all.
 

January 2014

Cabela's promoted Brad Dykes to Director, Field Retail Operations.
Cabela's promoted Dave O'Brien to Director of Corporate Asset Protection.
Charles and Covard named Richard Fein to Corporate Director Loss Prevention/Safety.
Children's Hospitals and Clinics of MN named Tracy Venne Director of Safety and Security.
Columbia Sportswear promoted Brian Kirby to Director of Loss Prevention.
Family Dollar promoted Julie Giblin to Vice President Loss Prevention.
Family Dollar promoted Chris Nielsento  VP Human Resources Retail.
Michelin named Celestino Shinn Asset Protection & Information Security Director.
Office Depot, Inc named John Voytilla to VP of Global Loss Prevention & Safety.
Ross Stores named James Curtis Director of Shortage Control.
Saks Fifth Avenue named Lisa Benson Director, Asset Protection - Internal Investigations.
Shaws/Star Markets named Rich Kelly Director Loss Prevention.
SpartanNash named Tim Bartkowiak Director of Asset Protection.
Wal-Mart promoted Joe Schrauder to Director of Asset Protection, Florida and Puerto Division.
February 2014

American Eagle Outfitters, Inc promoted Scott McBride to VP Global LP - Safety & Security.
CHANEL, Inc. promoted Cliff Rodriguez to Associate Director of LP - Retail and Events.
CKE Restaurants promoted Anne Sullivan to VP, Asset Protection & Safety.
Hudson's Bay Company named Greg Long Senior Manager Asset Protection.
Levi Strauss & Company named Shaun Gilfoy, CFI Director Regional Security N. & S. America.
Lumber Liquidators promoted Ray Cotton to Chief Compliance Officer.
Macy's promoted Chris DeSantis to Director of Central Investigations/ORC & Technology.
Macy's promoted Michael Lawson, CFE to Director of Shortage Control.
Office Depot, Inc named Kevin Ach Senior Director Field Loss Prevention.
Office Depot, Inc named Shannon Hunter Director Loss Prevention Operations & International.
Polo Ralph Lauren promoted Joe Bleyer to Director of Asset Protection.
Ralph Lauren named Justin McManus Senior Director of Asset Protection (Europe).
Regis Corporation named Ken Warfield Vice President of Asset Protection.
Ross Stores named Malcolm Beckwith Director Loss Prevention Distribution Services.
Sears Holding Corporation promoted Syed Raza, CFI to LP Director of Home Services.
Sears Holding Management Corp promoted Ken Basil to Director LP Learning & Development.
Sherwin-Williams promoted Nate Shinsky to Corporate Loss Prevention Director.
Tractor Supply Company promoted Stephen Scott to VP, Loss Prevention.
Tractor Supply Company promoted Eddie Foley to Director of Investigations and LP Operations.
Walmart Brasil Ltda promoted Jose Gonzalez to VP of Asset Protection & Security.
24 Hour Fitness named Mike Nagyhazy Director, Loss Prevention.
March 2014

EZCORP Inc named Susan Baker Vice President of Loss Prevention.
Floor & Decor named Andy Stofanik Senior Director of Safety and Asset Protection.
GameStop promoted Adam Alford to Senior Director of Asset Protection.
Hibbett Sports promoted Jeremy Bailey to Regional Vice President of Loss Prevention.
Hibbett Sports promoted Carmen DuBose to Regional Vice President of Loss Prevention.
Kmart named Jonathan Edmiston Divisional Vice President, Loss Prevention.
Lbrands promoted Tom Cavalancia to Associate Vice President, Loss Prevention.
Lbrands promoted Joshua Phillips to Director, Loss Prevention - West Zone.
LIDS Sports Group promoted Todd Campbell to Loss Prevention Director.
Rent-A-Center promoted Juan Valverde to Director of Loss Prevention Mexico.
Sherwin Williams promoted Don Wuchter, CFI to Director LP Eastern Division Paint Stores Group.
Sherwin Williams promoted Michael Hagenbush, CFI, CFE to Director of LP, Mid-Western Division.
Sears Holdings Management Corp appointed Scott Glenn Chief Security Officer.
Wal-Mart named Mark McClain Director, Global Investigations - China.
April 2014

BevMo! named Larry Carrol to Director of Loss Prevention.
Compass Group N.A named Gary Moncur, CFI Loss Prevention Director.
GameStop promoted Rich Hasty to Director of Loss Prevention West.
Gap Inc promoted Bryan O'Brien to Vice President of Loss Prevention.
Gucci named Ean Bressack Director of Loss Prevention.
Office Depot, Inc named Donald Burkett Senior Director, LP Technology, Investigation Systems and Safety.
PetSmart promoted David Neisen to Director of HR- Store Ops/Services.
Stage Stores named James Rodriguez Director of Investigations.
Starbucks named John Sullivan Vice President Corporate Security and Investigations.
Target named Jenny Ley Director, Corporate Security.

News Brief
Sponsored by WG Security Products, Inc.

Paul Pillsbury, CFI was named Director of Loss Prevention for Harbor Freight Tools.  Paul was previously part of the loss prevention team at Big 5 Sporting Goods, and served as their Director of Loss Prevention for five years. He was also the Director of Loss Prevention for Sports Chalet. Congratulations Paul!
Charles Olschanski, CFI was promoted to Group Director- Americas Retail and Investigations for Tiffany & Co.  Charles has been with the retailer for over sixteen years and has been highly involved in their Investigations and Security departments. He first worked as their Corporate Investigator, and then worked his way up to Regional Security Manager, Regional Director-West and more recently was their Director of Investigations-Worldwide, before earning this promotion. Charles earned his Bachelors of Arts degree in Sociology from Elmhurst College. Congratulations Charles!

Data Breaches Expose Corporate Communication Breakdowns  It’s taking longer for companies to become aware hackers have breached their protections and security experts say a major reason is a lack of communication between a company’s technology department, its management and the board. In contrast to increased coordination between hackers and cybercriminals, they point to a typically slow and dislocated response on the part of companies. "The primary risk we see today is the breach in communication from the data center to the board room,” said Rick Dakin, chief executive of data security firm Coalfire. In almost every breach situation after his company completes a forensic analysis, Mr. Dakin said the chief executive or chief financial officer pulls him aside and says if he had better information earlier he would have made smarter and quicker decisions. “They are intimating that their tech teams are just not talking about cyber risk in terms of business impact.” But when he speaks with the IT people, Mr. Dakin said he gets a different story, “that my boss just doesn’t get it and we are stuck here with outdated tools, outdated systems and we are not prepared to defend ourselves.” The recently released Verizon data breach investigations report for 2014 showed the gap between when a company knows it is being breached and when it actually was breached is growing. (Source wsj.com)

Why U.S. e-retailers need to pay attention to the arrival of EMV - Card not present fraud to spike - Online fraud to skyrocket  U.S. e-retailers could face more risk of payment fraud in the coming years thanks to the transition from magnetic-stripe cards to those with chips, as is already the case in much of the world. But the good news is there’s time to prepare. In October 2015, the payment card networks plan to shift liability for fraudulent transactions to the party to a transaction that has failed to deploy EMV technology, whether the card issuer or the merchant. That is intended to pressure both card issuers and merchants to make the investments necessary to move to chip card technology. According to a recent report from Javelin Strategy & Research, 29% of U.S. credit cards—166 million—will have EMV chips by the end of 2015, along with 17%—105 million—of the debit cards in circulation. “Issuers are only just beginning to move to mainstream EMV card issuance beyond high-worth and international-traveler-focused cards,” Javelin says. It adds that “it will take until the end of 2018 for EMV card ubiquity” in the United States. So what does this mean for e-commerce operators in the United States? Well, with in-store transactions presumably safer as more consumers use EMV cards, criminals will likely increase their efforts at targeting presumably less secure online retailers. In the United Kingdom—it adopted EMV in 2001 but its liability shift did not take effect until 2005—card-not-present fraud increased from about 55% in 2007 to about 65% in 2012. (Source internetretailer.com)

Third-Party Risks a Focus at Chicago Fraud Summit  On May 14 in Chicago, at Information Security Media Group's Fraud Summit, our keynote panel will discuss some of the third-party risks card issuers and payments acquirers need to address, as well as how real-time payments could help to improve security. The keynote, "Payment Card Fraud & the Future of Secure Payment," will include presentations about the state of card fraud and third-party risks from Kirstin Wells of the Federal Reserve Bank of Chicago, Doug Johnson of the American Bankers Association and privacy attorney Ron Raether. (Source bankinfosecurity.com)

Mobile apps taking retailers by storm
Among retailers and distribution firms that have deployed mobile apps to their workforces, 46% are using mobile apps for inspections, followed by 35% for checklists and 31% for surveys. According to a new survey of more than 1,100 business and IT decision makers conducted by mobile business app provider Canvas, 63% of all businesses surveyed see value in integrating core business applications, such as Dropbox, Square, Salesforce, Evernote and Quickbooks, with mobile devices and tools. Credit card processing: Only 11% are using mobile credit card processing applications in their retail businesses. That retailers and distribution firms are going mobile is not a surprise; what this survey demonstrates is that organizations of all shapes and sizes are looking to a broadening array of mobile services to improve their business processes,” said James Quigley, co-founder and CEO, Canvas. “The results affirm that retailers are shifting core business processes to mobile; drawn to the ability of mobile apps to solve challenges associated with inefficient paper-based processes.” (Source chainstoreage.com)

Exclusive: Barnes & Noble seeks big expansion of its college stores - opening 1,000 stores in 5 yrs.  Barnes & Noble, now the second largest operator of college bookstores with 696 shops, plans to have about 1,000 locations within five years, Max Roberts, chief executive of the company's college business, said. The push comes as Barnes & Noble is mulling selling itself and needs new sources of revenue because of sluggish sales at its traditional bookstores and a shrinking Nook digital unit. Still, Maxim Group analyst John Tinker said that even if the expansion goes more slowly than Roberts expects, it will improve the company's odds of fetching a good price if it splits itself up or sells itself. (Source reuters.com)

U.S. retailers benefit from warmer April as sales bounce back  A number of large U.S. retailers, including Costco Wholesale Corp and Victoria's Secret parent L Brands Inc, reported April comparable sales above expectations, helped in part by a later Easter that pushed sales from March, and the end of a harsh winter that had kept many shoppers at home. "The April performance was strong and suggested that pent-up demand helped," said Michael Niemira, chief economist at the International Council of Shopping Centers. (Source courant.com)

Three Strikes and He's Out! - Interesting look at Target's story over the last few years  Strike One: Spotty performance going into the recession and poor performance coming out. Strike Two: Poor decisions surrounding expansion into Canada. Strike Three: The data breach appears to have been a gross failure. Succession Plans? Written by a former Chairman/CEO of Sears Canada and a tenured senior retail leader, this article appearing in one of retails top blogs, The Robin Report, gives the reader a blow by blow run down of the past few years of Target's performance. An interesting account and one that leaves you asking how did one of the nation's premier retailers make such miss-steps and more importantly how are they going to right the ship. (Source therobinreport.com)

Radio Shack pulls back on number of store closings - lenders would not allow 1,100 closings  The company’s credit agreement allowed it to close only 200 stores a year and up to 600 over the life of the agreement. RadioShack had been negotiating with its lender for approval to close nearly twice that total number. The company said that its lenders were demanding terms that it could not accept, and that was why it would scale back the reorganization. (Source nytimes.com)

Bitcoin lacks 'credibility and trust,' US SEC says The agency issued a lengthy warning to investors on Wednesday about risks it sees in bitcoin and virtual currencies, much of which has been already iterated by bitcoin advocates or other regulators. Law enforcement and the SEC may also have trouble investigating bitcoin-related cases, the warning said, since banks are not involved with bitcoin transactions and there is no central authority to obtain information on users. "As a recent invention, Bitcoin does not have an established track record of credibility and trust," the agency wrote in its advisory. (Source csoonline.com)

Fast-Food Worker Strikes Expanding - Workers in up to 150 cities worldwide are planning to strike on May 15  The protest movement, which originated in 2012 in New York, has since spread to about 100 cities, including Boston, Chicago, Denver, Houston, Los Angeles and Memphis. Workers from QSRs like McDonald's, Burger King, Wendy's and KFC have been walking off their jobs, calling on employers to pay them a minimum wage of $15 an hour and allow them to form unions without retaliation. (Source nacsonline.com)

Smuggled cigarettes account for 57 percent of cigarettes sold in New York - Tops Nation  Local tobacco merchants say it’s no coincidence, because the state’s markup on cigarettes has gone up about 200 percent since 2006. The state currently has the highest tax at $4.35 per pack of 20 cigarettes. New York City currently charges $1.50 on top of the $4.35. New York Governor Andrew Cuomo announced last March that he has established a “Cigarette Strike Force” composed of state, local and federal agencies that are determined to stop the incoming traffic of illegal contraband and untaxed tobacco. (Source wamc.org)

Walmart to test Online Grocery Pick-Up Center - mini-fulfillment centers for online grocery orders - drive-thru's

April Same Store Sales Results

Gap up 9%
Stein Mart up 8.9%

Quarterly Same Store Sales Results

Jamba Q1 system wide up 0.3% with sales down 8%
Ralph Lauren Q4 retail up 2% with net revenue up 14%
bebe stores Q3 down 5.7% with net sales down 17.2%

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e-commerce
Sponsored by The Zellman Group

Chip-and-PIN Cards a Key to Consumer Fraud Fears  A new study from Phoenix Marketing Group shows a majority of cardholders think that both store and online purchases are not very secure. Furthermore, they’re looking for proactive help from business on that front. The survey showed that most people don’t think enough is being done by credit card companies, merchants or the government to prevent fraud. Chip cards are one answer – chip-based payment cards, also known as smart cards, have an embedded microprocessor chip that contains the information needed to use the card for payment, and is protected by various security features, so they’re a more secure alternative to traditional magnetic stripe payment cards. (Source infosecurity-magazine.com)

Should Ecommerce Merchants Accept Bitcoin Bitcoin, the best known of several virtual payment currencies, has made inroads into mainstream commerce, including brick-and-mortar retailers. Some ecommerce sites are already accepting Bitcoin and if you are considering joining this group, here are some things you should know. Those ecommerce merchants that accept Bitcoin are selling products that attract younger millennial consumers who are comfortable with cutting edge technology. Overstock.com, which began accepting Bitcoin payments in December 2013, is the largest online merchant to accommodate digital coins. Although there are advantages to accepting digital currency such as lower fees, international acceptance and transactions can't be reversed, there are also drawbacks. These disadvantages include that digital currency can be extremely volatile including price fluctuations of hundreds of dollars in one hour, most consumers probably won't use it, and fraud and theft are very common with digital currency due to lack of regulation. (Source practicalecommerce.com)

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Big Data
Sponsored by Verint
The Impact of Big Data on the Physical Security Market - Use the data you already have collected  From being a buzzword today, Big Data is poised to have a large impact on the physical security market with numerous practical applications in preventing and fighting crime. Among the aspects of Big Data is the idea of “data exhaust” – data that has been collected but doesn’t have any existing uses. The security marketplace may well find new ways to use that data for the benefit of security. Data is a resource just waiting for technology to analyze it and turn it into something useful (in our industry’s case, to promote security). (Source sourcesecurity.com)

How Claire's Stores Masters 300 Million Rows of Data  When specialty retailer Claire's Stores, Inc. signed on with Big Data mastermind 1010data last year, it was difficult to completely comprehend the processing power of such a modern enterprise business intelligence (BI) solution. Claire’s SVP of IT Rob Cole says the company’s POS transactions by SKU generate in the neighborhood of 300 million rows of data over a three-year period. Inventory, merchandising, supply chain, and ancillary enterprise systems generate hundreds of million more rows, adding up to billions of rows of data. Those figures are constantly growing. However, 1010data has allowed Claire’s to not only analyze the data in its local businesses, but also share these analyses with colleagues at any time and from any location. Today, the platform is leveraged by more than 100 users regularly in North America and Europe, spanning a cross-section of disciplines. When it comes to Loss Prevention - the six months of transaction log history the company previously stored can now expand to two years, enabling better, more granular long-term LP trend analysis with access to more history at that granular level. (Source retailsolutionsonline.com)

Kroger exec shares how Big Data can help earn customers' trust  Kroger, the nation’s largest operator of traditional supermarkets, uses customer loyalty as a gauge of how much its customers trust it. If they don’t trust Kroger to keep fresh food in the store, to offer fair prices and to provide great customer service, they won’t come back, says Lynn Marmer, Group VP of Corp. Affairs for Kroger. “Kroger was one of the first in the industry to use messages on customer receipts to alert a shopper when they purchased in the recent past an item that is being recalled,” Marmer said. “We want customers to see us as their advocate, as a company ‘on their side,’ keeping their family healthy and safe.” (Source bizjournals.com)
 

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Retail Crime News
Sponsored by NuTech National

Video of mob at Arbor Place Mall goes viral, Douglasville, GA  Police investigating Douglasville Police Chief Chris Womack estimates there were around 45 mostly older teens involved in the mob. He said there have been no reports of injuries so far and that it’s still unclear if any laws were broken. Womack said two off-duty detectives were working the carnival set up in the parking lot nearby. He said the carnival was loud and enclosed, making it hard for the detectives to hear or see the mob that had developed closer to the mall. Once the initial call came in around 10:32 p.m., Womack said the detectives went to see what was going on and found the crowd running in all different directions. (Source douglascountysentinel.com)

Cargo theft ring busted in Fresno, Ca. - 15 tractor trailers carrying millions in cargo stolen in 18 days  A multi-agency team arrested Robert Blackwell, 35, after watching him break into a locked tractor trailer around 1:30 a.m in Tulare County. The trailer was bait, stuffed with thousands of dollars worth of cargo. When Blackwell, who was on probation, tried to drive away with the loot, authorities swooped in for the arrest. The sting was initiated after a company had 15 tractor trailers, carrying millions of dollars worth of cargo, looted in the last 18 days around Tulare County. Investigators say they believe others may have assisted Blackwell, and the investigation is continuing. (Source fresnobee.com)

Copper wire theft ring busted in Waynesboro, Va.  The Waynesboro Police Department has busted up a copper theft ring involving several adults and juveniles that stole nearly $20,000 in copper wire and other metals between March and April of this year. The two-week investigation has culminated in warrants being obtained on seven adults. Three juveniles also face charges in connections with the thefts. (Source whsv.com)

Berkeley Apple Store glass entrance is latest to be smashed  It is unknown at this time whether the crash was part of a burglary attempt or simply an accident. Photos sent in by reader Benjamin do not seem to show any missing devices on the store's display tables, though not all tables are in sight. The vehicle appeared to aim directly at the store's front doors, damaging both them and the metal security gate. The windows both above and on either side of the doors survived the impact. (Source appleinsider.com)

Kankakee man charged with $40,000 burglary at Villa Park, ILL., AT&T facility stealing computer and phone equipment

Pret Manager gets 4 yrs prison for skimming scheme in Manhattan court

Loss Prevention Agent sliced after man steals knife from Menards in Mt Pleasant, WI 

Email leads to suspect of a robbery of a Northwest Side Corner Store in San Antonio 

Knowledgeable Thief’s Register Scheme Costs Walmart $3,000 in Aurora, IN

Men pumped gas for customers after robbery; Injured clerk told to stay in bathroom for hours 

Robberies and Burglaries

AT&T – Longmont, CO – Burglary – suspects hitting multiple businesses
CVS – Helena, MT - Robbery – Mother of 2 arrested
CVS - Omaha, NB – Armed Robbery
Dollar General – Rogers, AR – Armed Robbery
Exxon – Bear Creek Twp., WY – Armed Robbery – suspect’s DNA convicts him
Family Dollar – Rockford, IL – Armed Robbery – Suspect sentenced to 24 years
Hop n Pop – Panama City, FL – Attempted Robbery
Shell – D’lberville, MS - Armed Robbery
Shop N Cart – Sioux Falls, SD – Armed Robbery
Shop and Go - Richmond, VA – Armed Robbery
Startzman’s Hardware – Hagerstown, MD – Armed Robbery – suspect arrested
Walgreens - Albuquerque, NM - Armed Robbery - suspect crashed into police car
Walgreens - Stillwater, OK - Armed Robbery

Walmart – Oklahoma City, OK – Bank Robbery – bank robbed inside the store
7 Eleven – New Kent County, VA – Armed Robbery – 2 suspects in custody

 

ORC News
 
Two going to Federal Prison for smuggling $2.3 Million in counterfeit goods into L.A. County  San Gabriel Valley businessman was sentenced Thursday to 31 months in federal prison for his scheme to import more than $2.3 million worth of popular and luxury counterfeit goods, prosecutors said. Kevin "Peter" Wang, 54, of Rosemead pleaded guilty to trafficking in counterfeit goods. He'll also serve an additional six months of home detention and pay a fine and restitution totaling $60,000. U.S. District Judge John A. Kronstadt oversaw the proceeding From 2008 to 2012, prosecutors say, Wang helped Chinese exporters smuggle in counterfeit Nike shoes, NFL, NBA and NHL jerseys, and fake Coach, Gucci and Louis Vuitton handbags. (Source latimes.com)

Two Men Wanted in Target Store Theft Scheme in Frederick, MD  The Frederick County Sheriff's Office is asking for the public's help in locating two men who are wanted for questioning in connection to a reported theft scheme at a Target Store in Frederick. Deputies were called to the local Target on May 2, around 3 p.m. located on Urbana Pike for a shoplifting complaint. Employees at the store indicated two men entered the store numerous times between the dates of January 3, 2014 and April 30, 2014 carrying small knives. Once in the electronics department, the men utilized their knives to cut open store items. Workers say they would then walk to other various locations within the store where they concealed the goods. Target's Asset protection personnel reported that they believed the men were working together to commit the crimes, and that they were possibly driving an early model red Dodge Neon, unknown registration. (Source your4state.com)

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Paul Pillsbury, CFI was named Director of Loss Prevention for Harbor Freight Tools.
Charles Olschanski, CFI was promoted to Group Director- Americas Retail and Investigations for Tiffany & Co.
Mark Teshima was named Regional Loss Prevention Manager for Payless ShoeSource.

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It's no secret that the best workers usually get better results than the others, so it can go without saying that if you have more top performers, your company will outdo any others! Here are three key factors to help you get the best of the best and more productivity. (Jump in the talent pool)


How to Network Like You Really Mean It  When it comes to networking, the quality is more important than quantity. We have, in our society, a driven vibe that it's helpful to meet a lot of people, but knowing a lot of people isn't useful for all professions. Use these tips to network like a pro. (Who matters most)

The Art of Saying a Professional Goodbye  When it comes time to leave your job, saying goodbye can seem so simple, it doesn't take any thought. However, this process is the most meaningful, as it can lead to networking connections and relationships with the people you're leaving behind. (Do something special)

Tell Your Whole Story in an Interview
In interviews, you may try to be as concise and to-the-point as possible, but in fact you may want to relate your job experience as a story. To find out what drives you, what your purpose is, you need to do some backtracking as it happened far before your first job. (Rediscover the early years)

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When you think you've got your job mastered, think again. That's usually when something bad happens in one's career or company. If you reach that point, and most everyone does, it's time to reevaluate everything you're doing. Go on the hunt for new technology, new ideas, rewrite your program, take a fresh look at every aspect of your department. Maybe even bring in a consultant you don't know or have ties to, someone who will challenge you and debate with you and won't be there to merely confirm what you're doing and agree with your approach. But someone who will test you and force you to grow, someone who you may even be uncomfortable with. Get out of your comfort zone and have some fun!

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