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May 15, 2013

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News Brief
Sponsored by WG Security Products, Inc.

This year's 2012-2013 New Global Retail Theft Barometer survey questionnaire is on its way! Sponsored by Checkpoint, this global benchmarking research benefits the entire retail industry worldwide and your copy is on its way. Take the time to fill it out and be counted as this information is critical in evaluating and understanding the trends and needs of our industry. For more information read the press release below.

Schnuck CEO Apologizes for Cyber Attack - Will your CEO be next?  In a video message posted on, Schnuck states that customers can still depend on the retailer, as they have for the past seven decades. "I sincerely apologize by the inconvenience caused by the cyber attack on our card-payment system,” he said. As reported, more than 1 million Schnuck customers may have had their payment-card information stolen. The payment-card breach was found and contained on March 30. Schuck has recommended that customers cancel cards issued before March 30, and obtain new ones. (Source

Tru TV trying to sell another "Caught Red Handed" Shoplifting series to the Oxygen channel  With the first series broadcast last year using staged and scripted shoplifting incidents, they're now looking for the real thing, and want to try to film another series of real-life shoplifting incidents to be broadcast on the Oxygen channel for women. They may be attending the upcoming NRF LP conference in San Diego. Stay tuned for more info. Check out last year's episodes

European, U.S. retailers split on Bangladesh reform plan  Major U.S. retailers, including Gap Inc, declined to endorse an accord on Bangladesh building and fire safety backed by Europe's two biggest fashion chains, a trans-Atlantic divide that may dilute garment industry reform efforts. Wal-Mart Stores Inc, the world's biggest retailer, called on Bangladesh to shut one factory and examine another after its own inspections found safety problems. Sweden's H & M Hennes & Mauritz AB and Spain's Inditex SA, the world's two largest apparel brands, topped a list of predominantly European companies signing an agreement led by the International Labor Organization, trade unions and other lobby groups. (Source

Walmart escalates inspection efforts in Bangladesh  Walmart has announced plans to conduct in-depth safety inspections at every single factory in Bangladesh that produces goods for the retailer. The company says it aims to complete all reviews within six months and publicly release the names and inspection information on all 279 factories. (Source

Hong Kong is world's most expensive global retail market  The world's most expensive global retail market, recording prime rents nearly 150% higher than New York and more than 400% higher than London and Paris. The global property firm found that Hong Kong continues to hold the top ranking recording prime rental rates during Q1 2013 of $4,328 per sq ft per annum. (Source

Part 2: The FBI and Leadership - Character, Competence, and Collaboration An Interview with Janet Kamerman- Executive Assistant director human resources branch and is a principal architect of the Bureau’s Leadership Development Program. In this two part series Ms. Kamerman outlines how the FBI developed their Leadership Development Program (LDP) and how it addresses leadership and development in an organization of 36,000 employees. Great read for all of us. (Source

Cybercrime the New Face of Organized Crime, Says Manhattan DA  Groups that used to sell drugs and other illegal items have moved online “because identity theft and cybercrime is less risky and more profitable.” Uprooting the groups isn’t easy. While ground crews can be arrested, the core hackers and masterminds are often in countries where the United States has no extradition treaty for criminals. (Source

Most Dangerous Cities-States for Private Security - with Retail being the 2nd most dangerous assignment  Based on the latest data from state and federal agencies and our in-house data, we have ranked the top 10 most dangerous cities for private security and the top 5 most dangerous states. The parameters and criteria for our study included; armed confrontations, security officer assaults, injuries and deaths sustained. The data also reflects the most dangerous assignments where most incidents occurred: 1- Nightclubs/Restaurants 29%, 2 - Retail-27%. THE MOST DANGEROUS CITIES FOR PRIVATE SECURITY: 1- HOUSTON, 2-DETROIT, 3-MEMPHIS, 4-CHICAGO, 5-MIAMI, 6-

Marsh & McLennan Offers Organized Crime Insurance in Mexico  The Mexican unit of insurer Marsh & McClennan Companies Inc said on Monday it is launching a policy that will cover terrorism, organized crime and sabotage, the first such policy available in a country wracked by drug-related violence. The new policy, launched in January to some clients, will cover up to $25 million of losses or damage related to terrorism, sabotage, organized criminal activity, violence between government and criminal organizations, or violence between criminal gangs. (Source

IC3 2012 Internet Crime Report Released with 8.3% increase in losses  More Than 280,000 Complaints of Online Criminal Activity Reported in 2012. In 2012, the IC3 received and processed 289,874 complaints, averaging more than 24,000 complaints per month. Unverified losses reported to IC3 rose 8.3 percent over the previous year. Richard A. McFeely, executive assistant director of the FBI’s Criminal, Cyber, Response, and Services Branch, said: “Criminals are increasingly migrating their fraudulent activities from the physical world to the Internet. IC3 is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). (Source

Crowd-sourcing Our Security - It can be a dangerous resource  There are downsides to public participation in security. Citizens' tips are low-yield ore. They can divert police resources to investigating forgotten lunch bags and the suspicions of nosy neighbors. Crowd-sourced information requires sophisticated analysis. Public prejudices can encourage racial and ethnic profiling. Wrong identifications can ruin lives. Public involvement does not mean self-appointed street-corner posses. (Source

Paterson businessman admits role in multi-million international counterfeit scheme  A Paterson businessman admitted Tuesday to participating in an international conspiracy to traffic in counterfeit Nike sneakers and Walt Disney blankets from China. Authorities said he plotted with individuals in China to ship at least 70 containers of counterfeit goods, each with a retail value of $1 million to $2 million. With two co-conspirators who helped arrange the manufacturing and shipment from China. (Source

Jackson County Sherriff's raid J&J Flea Market, arresting 12 for selling counterfeits in GA.  Jackson County authorities have arrested a dozen vendors for selling tens of thousands of dollars worth of counterfeit merchandise at the J&J Flea Market near Nicholson. (Source

May 15th - Peace Officers Memorial Day - designated by President John F. Kennedy in 1962  Thousands of law enforcement officers from around the country gathered last night at the National Law Enforcement Officers Memorial for a candlelight vigil to honor fallen officers. The names of more than 19,000 men and women grace the memorial’s marble walls. On Monday, 321 new names were officially added, including 120 who died last year. (Source

Woodbridge Mall Receives Bomb Threat Early Tuesday Morning in Woodbridge, N.J.  At about 6:35 a.m. on Tuesday, Woodbridge Mall Security informed Woodbridge Police that the mall had received a bomb threat, according to officials. The threat indicated that a bomb would go off at the mall on May 14, 2013 but there was no time indicated, according to Woodbridge Police Captain Roy Hoppock. The mall was able to open on time and police maintained a presence at the mall throughout the day yesterday. (Source

Helzberg Diamonds Vice President of Loss Prevention posting - no longer posted 

Quarterly Same Store Sales Results

Macy's 1Q up 3.8% with revenue up 4%

Retail Crime News

FBI joins the armed jewelry store robbery investigation in Hunterdon County, New Jersey.  The FBI has joined the investigation into a brazen daytime robbery of a jewelry store. Hunterdon County Prosecutor Anthony Kearns also said that authorities are continuing to seek additional witnesses to the incident, which took place at about 12:20 p.m. Sunday, May 5 at Roman Jewelers on Route 12. Five unknown males reportedly brandished handguns as they took over the store, which was occupied by customers and employees at the time. (Source

Seminole County Sheriff searching for leads in 3 smash and grab burglaries last night.  Police say from the surveillance video captured these suspects had a well executed plan of attack. The suspects were able to steal cash registers, cigarettes and an ATM all in under three minutes. The burglars were equipped with crowbars which they used the smash out the front glass of the store. (Source

Dollar General robbery in Greer, South Carolina an inside job.  An employee was paid $500 to allow an accomplice to rob the Dollar General store at gunpoint. The employee, Robin Campanelli, would serve as the victim in the surveillance video, while her co-conspirator Gary Hayes pointed a gun at her, forcing her to empty the register and safe. Both suspects are in custody. (Source

Back to back Music Store Burglar apprehended in Sacramento.  A suspect who broke into the same Sacramento music store two days in a row is now in custody. The suspect Eric Brown, 28 was arrested in connection with the thefts at Tim’s Music on May 2 and May 3. Brown is accused of stealing tens of thousands of dollars worth of musical instruments. (Source

Pennsylvania Best Buy hit for $600 in merchandise by a brazen thief.  No mask, no weapon, the suspect just entered the store, grabbed an arm full of electronics, estimated at over $600 and walked out of the Bethlehem area store. (Source

Rent-a-Center store in St Louis victim of a smash and grab burglary last night. Two pick-up trucks were seen leaving the area of the store at 4:00am. A total of merchandise stolen has yet to be determined.

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Press Release

Dear LP Community:

We are excited to inform that soon you will be receiving an email invitation to complete the questionnaire for the 2012-2013 New Global Retail Theft Barometer survey. Checkpoint is proud to support this global benchmarking research for the benefit of the retail industry. This year’s project will be headed by Euromonitor International, who will be managing this important industry research after 11 years of guidance by Dr. Joshua Bamfield of the Centre for Retail Research.

As you may know, the findings from this annual report are widely quoted and used by retailing executives in developing their organizations’ shrink management strategies. Each year’s report acts as a reference point for the retailing community and important influencers, from analysts and media outlets to government officials, lawyers, judges and legislators.

This year’s report will expand upon the study’s traditional focus on shrink management to include even more detailed information on the cost of merchandise theft and trends in RFID and merchandise availability. The new report will provide data from 43 countries from around the world, and will continue to help retailers benchmark their performance against averages for specific merchandise, vertical markets and regional geographies. However, the project cannot be completed without your input and engaged participation.

Checkpoint Systems continues to help fund the research through an independent grant in hopes of furthering insights and discussion about shrink and merchandise availability throughout the retail industry.
We remind you that all information will be held in strict confidence by Euromonitor International who will follow their confidentiality and privacy policies. If you have any questions about the survey or the confidentiality and privacy policies of Euromonitor International, please contact them directly at

Key results from the most recent barometers can be found at If you fill out and return this year’s questionnaire to Euromonitor, you will receive a free copy of the results when they are published this Fall.

Best regards,

Checkpoint Team

Click here to participate


ORC News
77 year old Wisconsin man busted for operating a Shoplifting Ring. 
A Waukesha, Wisconsin man is believed to have sold between $15,000 and $30,000 worth of stolen merchandise on eBay and Amazon. Raymond Hatch was charged with four counts of conspiracy to commit felony retail theft and two counts of receiving stolen property. It is believed that Hatch was responsible for the theft of $42,500 worth of whitening strips, Mucinex, Rogaine and Claritin. (Source

Suspect sought in theft of cell phones from North Augusta Walmart.  North Augusta police are searching for a man who stole $8,000 worth of cell phones from Walmart. Police believe man entered the Knox Avenue store around 3:25 a.m. on April 23, broke a sliding glass cabinet door and stole 13 cell phones. (Source

64 yr-old habitual offender sentenced to prison for stealing $100 in razors from Stop & Shop supermarket  Police say Henderson was already on probation after a February shoplifting arrest in Cranston, R.I. Court records show 18 previous cases against Henderson, 16 of them charging him with felony or misdemeanor shoplifting. (Source

Credit card fraudster convicted after police found 49 prepaid credit/debit cards and store-issued gift cards  Hidalgo County sheriff’s deputies searched Garcia-Morales’ home in Donna on January 11 after they arrested Yuri Borrego, who lives in a mobile home on Garcia-Morales’ property, in an assault case. While searching the home, deputies discovered laptops, a credit card re-encoder and 49 prepaid credit/debit cards and store-issued gift cards, according to court documents. Witnesses at the trial described how Garcia-Morales used international hacking websites to buy hundreds of credit and debit card account numbers, a news release from the U.S. Attorney’s Office said. He then wired money to hackers in China, Vietnam, Romania and Ukraine. This process was repeated several times over a two-year period. (Source

Pennsylvania man walks out of a local grocery store with $745 in baby formula.  Police in Bucks County, Pennsylvania are searching for a suspect in connection to the theft of $745 of baby formula. The suspect entered the Landis Supermarket at 7:55pm on Saturday and concealed 48 cans of formula into two large bags and fled the store. (Source

Texas Car Dealership finds 48 vehicles stripped of wheels over the weekend. Nearly $100,000 worth of wheels and tires were stolen from vehicles at a Ford dealership in Georgetown, Texas. Police are a little puzzled on how long it took to remove the wheels and tire off all 48 cars which were left sitting on 4x4 blocks of wood. (Source

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Vendor Spotlight

BJ’s Wholesale Launches MICROS XBR Ingenium
Latest innovation from industry-leading loss prevention exception reporting

Westboro, MA—MICROS-Retail, a division of MICROS Systems, Inc.(NASDAQ: MCRS), and leading provider of retail technology for the specialty and general merchandise retail industry, today announced BJ’s Wholesale’s successful launch of MICROS-Retail’s next generation loss prevention and business analytics solution, XBR Ingenium (XBRi).

As an existing user of MICROS-Retail’s XBR, BJ’s launched a pilot of XBR Ingenium, the latest loss prevention offering from the family of MICROS-Retail analytics products. After a successful pilot program, BJ’s is now deploying MICROS-Retail XBR Ingenium company-wide, seeking to increase the investigative capabilities and productivity of its asset protection team.

MICROS-Retail XBR Ingenium provides more flexible and behavioral exception reports, allowing organizations to focus on the key areas of fraudulent activity. With an interactive dashboard, field users can quickly spot high-risk areas in their stores and districts. Interactive functionality, such as pivoting, drilling and linking, provides power users with ultimate flexibility and endless analytical capabilities. Additionally, MICROS-Retail XBR Ingenium is highly intuitive and easy to use, allowing all users to quickly learn the solution and identify fraudulent activity. This allows BJ’s asset protection team to be more proactive and efficient in identifying, tracking and resolving issues.

“Through the assistance of the MICROS team, we have implemented a tool that is analyst, end-user and administrator friendly. I am confident this will drive higher case identification and provide a strong ROI in short order,” stated Charles Delgado, Vice President of Asset Protection at BJ’s Wholesale.

Raoul Ricard, Vice President of Development at MICROS-Retail, stated; “In addition to focusing on the new technology, BJ’s also focused closely on the users’ acceptance of the software and increased case productivity. These were key to the successful rollout. MICROS-Retail is committed to product development and innovation, with a focus on developing solutions to help our customers reduce costs and capture top line revenues.”

About BJ’s Wholesale Club
BJ’s is dedicated to providing members with high-quality, brand-name food and general merchandise at prices that are significantly lower than supermarkets, supercenters, department stores, drug stores and specialty retail stores. BJ’s carries the most product variety of any wholesale club with more than 7,000 items, including supermarket-sized staples, USDA Choice meats and stock-up items. BJ’s is the only wholesale club to accept all manufacturers’ coupons, and for greater convenience, BJ’s offers the most payment options including EBT.

Headquartered in Westborough, Massachusetts, BJ’s Wholesale Club, Inc. is a leading operator of warehouse clubs in the eastern United States. The Company currently operates 199 clubs in 15 eastern states. Learn more and shop online at or for exclusive content visit and

About MICROS Retail
MICROS Retail, a division of MICROS Systems, Inc., is a global leader in technology solutions for retailers that allow them to trade anywhere and everywhere, offering a seamless omni-channel experience to their customers. MICROS Retail’s omni-channel platform provides the functionality that allows retailers to successfully engage their customers; with point of sale, eCommerce, mobile, loyalty and CRM, loss prevention, distributed order management, inventory management, and merchandise planning solutions. Services include platform implementation and integration, strategic business consulting, design services including creative and user experience, hosting, and managed services. Over 2000 retailers around the world—including Armani Exchange, bebe, Brooks Brothers, Cabela’s, Charlotte Russe, Charming Shoppes, Gucci, Guess, Juicy Couture, Lucky Brand, Lululemon, Staples, Starbucks Coffee, Sur La Table, and Whirlpool—rely on MICROS Retail to strengthen their businesses and deliver results across all consumer touchpoints: store, web, direct and mobile. MICROS Retail solutions are installed in over 60,000 stores in 30 countries. To learn more, please visit



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Rick Fernandez was named Lead Analyst, Asset Protection for AT&T.
Michael Mann was promoted to Regional Director of Asset Protection for Macy's Logistics and Operations.
Peter Melas was promoted to Regional Director of Asset Protection for Macy's Logistics and Operations.
George Allison was promoted to Regional Director-E-Commerce for Macy's Logistics and Operations.
Samuel Alvarado was promoted to Regional Director of Asset Protection for Macy's Logistics and Operations.

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3 Steps to Calm Down Quickly
Feel the anxiety building up? Is your mind racing, and your heart feels like it's going a mile a minute? Relax, now! Easier said than done, I know, but it is certainly something worth giving a decent try. Try following these three steps and see how it works for you. (Simple as A-B-C)

14 Simple Ways to Get Considerably More Done 
We are always looking for better, more efficient ways to manage our time and make the most of our work hours. Does eating take up a lot of your time? Try eating your lunch at your desk instead of going out, or try eating a meal replacement bar, something healthy and that will recharge your body. (Make use of your commute)

Try Acting More Like a Kindergartner
Think about it: little children have little clue of the things going on in the world, and they always see the good in everything around them. The key here is to take a step back, and look at the good in life! Don't sweat the small stuff! (Giggle your way through it)

In a Daze? Easy Ways to Defeat 'Fuzzy Brain' At Work 
We all get moments where we start to lose focus, and find ourselves with a blank stare. Don't be caught with a case of the "Fuzzy Brain" at work! Get your head out of the fog, and treat those dreaded symptoms of being unproductive.  Your "fuzzy brain" will be back to normal in no time! (It starts with "fuzz-ish")

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Tip of the Day
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Surveys show that happiness at work significantly improves performance and productivity. It translates into higher energy levels, better reviews, faster promotions, higher wages, better health and overall a better environment. While it shouldn't be surprising it often times needs to be remembered. When fellow executives are unhappy for long periods or with their co-workers it needs to be addressed because productivity and overall team health will suffer. Attitudes are contagious and happier teams produce more and have better results. Is your team happy?

Just a thought,

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