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Top Industry News

North American Fraud Awards 2018 Winners
Tyco Retail Solutions wins Most Innovative In-Store Solution
Dick's Sporting Goods wins in two categories

Best Newcomer: ALTO
Most Innovative In-Store Solution: Tyco Retail Solutions
Most Innovative Online Solution: ONCAM and Video Analysis Solutions
Vendor of the Year: ThinkLP
Best Collaborative Solution: Verizon & Erie County Sheriff's Office
Rising Star Award: Brian Wildman, Compass Group NA
AP Manager of the Year: Juan Interiano – Dick’s Sporting Goods
AP Team of the Year: The Digital LP Team – Dick's Sporting Goods
AP Director of the Year: Scott McBride – American Eagle Outfitters
Hall of Fame: Bob Maclea

See the complete list of categories and winners

DA wants Home Depot shooting suspect put to death for Dallas officer's slaying
The Dallas County district attorney is seeking the death penalty for the man accused of killing a Dallas police officer and wounding his partner and a loss prevention officer at a Home Depot store last month. 

A Dallas officer working an off-duty job at the store detained Juarez for an outstanding warrant. While the off-duty officer was double-checking the warrant, Juarez pulled a gun and shot Santander, Almeida and Painter, police records show. 

Santander, 27, died the next day. Almeida, 26, was released from the hospital this weekend. Painter was released last week.

Almeida was shot in the face, and Painter was shot three times. Juarez fled but was later spotted in southeast Dallas. 

The police group is also asking the Dallas Police Department to consider broadening the policy on when officers can handcuff someone. 

Juarez was with the two officers and the loss prevention officer in a Home Depot office when he "removed his hands from his pockets, drew a handgun and shot both officers," police records show. 

Dallas Police Association President Michael Mata he hopes the Police Department allows officers to have "the ability that when investigating any possible criminal activity that we handcuff for citizens' or officers' safety."

President & Other EZCorp Executives on plane that crashed in Honduras
A private plane that departed from Austin Tuesday with the president of an Austin-based pawn shop company on board crashed in Honduras around 12:30 p.m.

Honduran officials say there were six people on board. The Honduran Civil Aviation Agency says all the passengers and crew on board were taken to the hospital.

Joe Rotunda, the president of Austin's EZCorp was on board along with his employees. All of them survived the crash.

Total Retail Loss Concept Presented at Australia's Profit Protection Future Forum
Over 150 like-minded retail loss prevention individuals came together to discuss current issues with Australasian retail shrinkage at The Profit Protection Future Forum: Total Retail Loss conferences on Tuesday 15 May in Melbourne and Thursday 17 May in Sydney.

The workshops were led by Professor Adrian Beck, who brought to Australia over 28 years of specialisation in retail loss prevention. Professor Beck presented findings based on his Total Retail Loss concept and trends in global loss prevention, presenting a case study from three European grocers that netted a total loss of 35 billion euros. In that total amount, 53% was attributed to wastage and 25% to lost profits from out of stocks, and 22% to theft. By practising the Total Retail Loss methodology, the grocers experienced a 17% uplift in profit.

Professor Beck also addressed the changing context of loss in retail due to the profound changes in the retail environment, specifically self-scan and mobile technologies.

Facial Recognition Making the News

Amazon Pushes Facial Recognition to Police. Critics See Surveillance Risk
In late 2016, Amazon introduced a new online service that could help identify faces and other objects in images, offering it to anyone at a low cost through its giant cloud computing division, Amazon Web Services.

Not long after, it began pitching the technology to law enforcement agencies, saying the program could aid criminal investigations by recognizing suspects in photos and videos. It used a couple of early customers, like the Orlando Police Department in Florida and the Washington County Sheriff’s Office in Oregon, to encourage other officials to sign up.

But now that aggressive push is putting the giant tech company at the center of an increasingly heated debate around the role of facial recognition in law enforcement. Fans of the technology see a powerful new tool for catching criminals, but detractors see an instrument of mass surveillance.

On Tuesday, the American Civil Liberties Union led a group of more than two dozen civil rights organizations that asked Amazon to stop selling its image recognition system, called Rekognition, to law enforcement. The group says that the police could use it to track protesters or others whom authorities deem suspicious, rather than limiting it to people committing crimes.

Many of the companies supplying the technology are security contractors little known to the public, but Amazon is one of the first major tech companies to actively market technology for conducting facial recognition to law enforcement. But few companies have Amazon’s ability to effectively push widespread adoption of tech products.

“The idea that a massive and highly resourced company like Amazon has moved decisively into this space could mark a sea change for this technology,” said Alvaro Bedoya, executive director at the Center on Privacy & Technology at the Georgetown University Law Center.

Your Favorite Stores Could Be Tracking You With Facial Recognition
According to a report from McClatchy DC, many stores are turning to a California-based company called FaceFirst for their facial recognition needs. When reached for comment, FaceFirst said it could not list its clients to Racked because of “customer NDAs and confidentiality agreements.

Companies that use such software upload photos of people they want to watch, like customers who’ve already shoplifted from their stores, disgruntled former employees, or persons of interest who can be found on local watch lists. FaceFirst’s technology promises to know “the moment a shoplifter enters your store” and says brands that have used its services have seen a 34 percent reduction in theft.

FaceFirst says it can see past disguises like eyeglasses, hats, or wigs, and FaceFirst CEO Peter Trepp says the technology “can match a face against the database of 25 million people in just under a second.”

This type of surveillance is becoming more prevalent in retail. In 2015, Walmart admitted it was using FaceFirst to catch shoplifters but said the program had since been terminated. In 2016, industry experts told Bloomberg that Macy’s and Benetton use facial recognition technology, although both brands denied the report. In England, the BBC found that one in four stores used the technology.

Just two months ago, the ACLU reached out to 20 of the biggest stores in the US to ask if they use facial recognition technology, and published its findings online.

As the ACLU wrote in its report on facial recognition technology in retail, even shoppers who feel such security is beneficial should at least be made aware of it — especially considering that since the technology is so new, there is little regulation.

Walmart Shirks Privacy With Self-Checkout Videos, Suit Says
Walmart Inc. violates Golden State privacy law by using video cameras to record customers’ facial features at self-checkout kiosks, according to a proposed class action that landed in California federal court on Monday.

“Defendant's video recording at its self-check-out kiosks captures customers' personal identification information, to wit, their eye color, hair color, and facial features, in conjunction with a credit card transaction,” Valesquez says. “In so doing, defendant puts its customers at risk of the very dangers the Legislature sought to avoid [in enacting Song-Beverly].”

The device captured his likeness in much more detail than standard security footage taken by the traditional cameras scattered throughout the store, the consumer says. That's because the cameras aren’t used exclusively for security purposes, but rather to provide Walmart with valuable biometric information about shoppers like Valesquez, according to the complaint.

“Defendant's video recording subjects consumers, including plaintiff, to the potential threat of onerous harassment, including but not limited to, identify theft, marketing campaigns, and unwelcome, distasteful, or otherwise threatening communications,” Valesquez says.

McDonald’s workers describe rampant harassment, workplace groping and suggestive comments
Cooks and cashiers at McDonald’s stores in eight states filed 10 complaints with the Equal Employment
Opportunity Commission this week, alleging they have faced sexual harassment, assault and retaliation on the job.

The company said it did not tolerate misconduct. “At McDonald’s Corporation, we are and have been committed to a culture that fosters the respectful treatment of everyone,” McDonald’s spokeswoman Terri Hickey said in a statement. “There is no place for harassment and discrimination of any kind in our workplace.”

The #MeToo movement has turned a spotlight on workplace misconduct, starting with women in Hollywood. But workers in food services and retail file more than three times as many harassment complaints as those in higher-paying fields, according to a recent analysis of government data from the Center for American Progress, a left-leaning think tank in Washington.

A 2016 survey by Hart Research Associates found 40 percent of women in the fast-food industry say they’ve encountered unwanted sexual behavior at work, including suggestive comments and groping.

Complaints from the McDonald’s workers were filed with financial support from the Time’s Up Legal Defense Fund, a $21 million charity launched in January to support low-income workers who want to report sexual harassment. About 20,000 people have donated to the effort in the past five months.

The National Women’s Law Center, the advocacy group running the fund, said it has received more than 2,700 requests for the assistance.

“They represent every type of job and industry you can think of,” said Sharyn Tejani, director of the Time’s Up Legal Defense Fund. “Frequently they write in all caps: ‘SOMEONE PLEASE HELP ME.’ ”

Shopping at Amazon Go
Launch the Amazon Go iOS app, scan the QR code into the gate reader and you can enter the store. It requires one scan at a time, per person, as they enter through the gates.

How the Amazon Go store works is there are a tonne of cameras in the ceiling tracking your movement around the store and it can determine when an item is removed—and put back on the shelf.

We put the system to the ultimate test, as our preschooler and his cousins went wild inside the Amazon Go store, picking up and putting back candy, cookies and whatever was on the bottom shelves.

By the time we left the store, about ten minutes later, the Amazon Go iOS app sent us a receipt—It was 100% accurate in determining what we ‘left’ the store with. Your trip time spent in the store is also noted.

The Amazon Go store is probably a dream come true for workers going on a lunch break and don’t want to waste time standing in line to pay for food. Here, you just grab and go and it’s the most frictionless shopping experience I’ve had to date.


Supreme Court Rules Employers Can Require Class-Action Waivers
The U.S. Supreme Court ruled Monday that employers could block their workers from joining together as a class to fight legal disputes in arbitration agreements. Instead, each employee must file an individual arbitration claim when a suspected violation arises

The opinion, delivered by Justice Neil Gorsuch, is seen as a major victory for employers and for the Trump Administration in the biggest business case of the term.

$16M Counterfeit Bust at Storage Facility in South Texas
79,000 bogus-label clothing, electronics and other items shipped from China to an international cargo terminal in Laredo. Authorities on Monday said no one has been arrested in the investigation of items with fake tags representing Hermes, Louis Vuitton, Adidas, Nike, Apple, Samsung and Sony.

ULTA Beauty Director LP job was taken down from website

"American Dream Miami"
Miami-Dade approves 1.2M sq. ft. $4B megamall that would be largest in US

Albertsons to Test Amazon Go-Like Technology at Pumps & in Stores

Quarterly Results
Urban Outfitters Q1 comp's up 10%, total sales up 12.4%

Tiffany Q1 comp's up 7%, sales up 15%

Target Q1 comp's up 3%, online sales up 28%

The Container Store Q4 comp's up 2.7%, net sales up 5.3%, full yr comp's up 0.9%, net sales up 4.5%

Ralph Lauren Q4 North American comp's flat, revenue down 14%, European comp's down 6%, revenue up 13%, Asia comp's up 4%, revenue up 17%
Ralph Lauren Full Yr. North American revenue down 15%, Europe revenue up 3%, Asia revenue up 6%, Total company sales down 7%

Advanced Auto Q1 comp's down 0.8%, net sales down 0.6%

Red Robin Gourmet Burgers Q1 comp's down 0.9%, sales up 0.2%

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Spotlight on Stanley Security

Only video surveillance can provide visual documentation of all activities and incidents in the facility, which for some organizations, may be required by government or industry regulations. STANLEY IntelAssure, Powered by Viakoo assess each unique video stream to detect and anticipate interruptions or delays that can cause a gap in the stream, and alert management with actionable information on how to quickly solve the problem.

R-CISC Intelligence Workshop Series Kicks Off in Ohio
One could argue that Ohio is a hot bed for retail and many of Ohio’s best joined R-CISC staff last week to kick off its Intelligence Workshop series at a member company headquarters in Columbus. With more than 30 in attendance, the day was packed with informative and educational content stemming from the theme: Actioning on Threat Intelligence.

After an opening presentation from the host company, R-CISC’s Tommy McDowell and Jennifer McGoldrick kicked off the workshop with a few questions to learn more about the challenges faced by participating companies and what they hoped to glean from the workshop. This icebreaker was followed by several informative presentations as well as meaningful dialogue from attendees with topics ranging from the threat landscape to leveraging R-CISC intelligence to better predict and prevent incoming threats. After the workshop, our staff reflected on some key takeaways:

#1. By and far, phishing is at the top of the list of threats that companies are challenged with mitigating

#2. R-CISC members want to know more about how to translate threat intelligence data into actionable insight

#3. We’re all stronger when we ‘Protect as One’. Naturally, we agree wholeheartedly with this workshop participant’s closing comments and offer this as our third takeaway: “Intelligence by definition is the faculty of understanding; sharing means to divide, allocate, or receive equally. The risks we face, the budget constraints we endure are the same. Our customers shop at your stores and yours at ours. Regardless of how large or small our programs may be, when we share information, we all benefit.”

All in all, the Ohio Workshop was a great way to commence the series! We’ll be hosting three more sessions in Florida, Minnesota and Texas. To learn more about these locations, dates, or to register, check out

America’s Most Insecure Metros
Las Vegas Most Insecure Cyber City in US; St. Louis Least Vulnerable

10. Tampa – St. Petersburg
9. Orlando – Daytona Beach
8. West Palm Beach – Ft. Pierce
7. Jacksonville
6. Birmingham
5. Providence
4. Houston
3. Charlotte
2. Memphis
1. Las Vegas

Forty-three percent chance of users connecting to high or medium-risk networks in Las Vegas - compared to less than 1% risk in least vulnerable areas, Coronet says.

Turns out that what happens in Las Vegas actually happens in at least a couple of other places as well - from a cybersecurity standpoint.

Residents of the Las Vegas, Memphis, and Charlotte metro areas are at substantially higher risk of data theft and other cybersecurity incidents compared to residents in more than four-dozen other areas in the US.

Other risky cities and areas included Houston (9.2), Providence, RI (9.0), Birmingham, AL (9.0), and Jacksonville, FL (8.9). Rounding off the list of the Top 10 most insecure locations were three market areas in Florida — West Palm Beach-Ft. Pierce (8.9), Orlando-Daytona Beach (8.5), and Tampa–St. Petersburg–Sarasota (8.3).

The Top 5 least vulnerable market areas were Greensboro-Winston Salem (6.2); Norfolk-Portsmouth-Newport News (6.2); Seattle-Tacoma (6.3) and St. Louis (6.3). With the Richmond-Petersburg area in Virginia being the least vulnerable.

Cloud security vendor Coronet recently analyzed network connectivity and device related data in the 55 most populated areas in the country and found Wi-Fi and cellular networks — and the devices connecting to them — to be the most insecure in these three areas, the new study shows. Full report requires registration

GDPR 101: Keeping Data Safe Throughout the 'Supply Chain'
There are a lot of moving pieces involved with data collection, retention, and processing in the EU's new General Data Protection Regulation. Here's how to break down responsibilities between your security team and service providers.

Here are three examples of supply chain data you might not be considering but that could have GDPR impacts:

Your building's security desk that signs in visitors to your office, prints a badge, and gives it to the visitor, who later returns it upon leaving. Not only is data on the badge likely personal, but how you dispose of it, or how the security vendor handles it in its system, has GDPR implications.

Escalation personnel phone numbers of your European IT staff for the cloud service to which you subscribe. Phone numbers are personal data, and you need to ensure that they do not leave the cloud service to its downstream partners without your consent.

The event registration data you collected for that big marketing conference that includes dietary restrictions for attendees. Not only is the attendee registration data considered personal data, but you are now also collecting sensitive medical data by way of the dietary restrictions. Because of this, you need to track what the caterer is doing with the information that is provided.

As you can see with data collection, retention, and processing, there are a lot of moving pieces involved, and each of these parties comes into contact with personal data at some point along the line. Because of this, there's now a responsibility for both data processors (such as service providers) and data controllers (such as your organization) to work together in the case of a breach under GDPR.

24 best free security tools

CISO for Forever 21 job is no longer accepting applications


True Stories of Face Recognition and Retail Crime
Case 1: The Fake Budweiser Delivery Man

The first episode of FaceFirst's true retail crime series reveals the shocking true story of a man who dressed like a Budweiser delivery man to steal beer instead of delivering it. See how face recognition alerted loss prevention instantly and led to this creative criminal's apprehension.

Retail shrink is a $45 billion problem each year, and facial recognition is already helping major retailers reduce external shrink by up to 34% and in-store violence by 91%. These are the real-life stories of how face recognition has helped loss prevention pros capture some of the world's most notorious retail criminals.

 Episode Presented By

Canadian Connections
Sponsored by Vector Security Network

Nine out of 10 of Canadian companies suffered a cybersecurity breach in 2017
Half not confident they can defend against them

Canadian organizations are attacked in varying degrees of severity more than 450 times per year, with 87 per cent suffering at least one successful breach. Almost half (46 per cent) are not confident in their ability to defend against attacks.

Of the companies that suffered a security breach, 47 per cent had sensitive data stolen. One in five breaches were classified as “high impact,” where sensitive customer or employee information was exposed. 36 per cent of respondents are not confident in their company’s ability to respond to security breaches. The average company spends $3.7 million in direct and indirect costs to recover from security breaches.

Edmonton 7-Eleven blasts music to discourage panhandling
Employees at a local convenience store are hoping a little Beethoven will make panhandlers “Bach” off. Classical music is pumped out through speakers outside the 7-Eleven on Kingsway Avenue and 101 Street, a spot panhandlers are known to frequent. Staff at the store confirmed to CTV News the music is meant to discourage mischief. A spokesperson for 7-Eleven Inc. sent a statement saying they’ve received positive feedback from the United States about the music. Gauthier, who has been involved with Homeless Connect Edmonton, supports the initiative played but questions whether society should do more to help.

Canadian Tire employees fired for parking receipt scam
A group of Canadian Tire employees in B.C. found out the hard way that petty theft from an employer is sufficient grounds to be fired, with no compensation for years of service. An internal investigation found that the long-time employees had scammed the company's customer parking reimbursement policy, which compensates customers who pay to park while they shop.

The company discovered that some of the store's cashiers were paying out janitors for parking receipts they had found in the parking lot — for an amount currently worth $2.25 at one location — over the course of a year.

After Canadian Tire fired them, some of the employees, most of whom had worked for the company for more than 11 years, filed complaints with the director of employment standards. The employees denied the allegations.

Walmart cuts Weston as bread supplier months after price-fixing allegations
Walmart Canada Corp. is cutting ties with Weston Foods, the Financial Post has learned, months after the bread supplier and its corporate affiliates acted as whistleblowers in an alleged 14-year scheme to fix the price of bread in Canada. The news comes five months after Canada’s biggest grocer and George Weston sent shock waves through the industry after admitting they co-operated with a Competition Bureau probe into alleged collusion between Canada’s biggest bread producers and several large retailers, including Walmart.

Ontario gov't plans to track retail sales electronically to reduce tax fraud
It’s called the Revenue Integrity Act, and it states that businesses must record their sales using an “electronic cash register that meets prescribed requirements,” with fines of up to $10,000 for those who don’t comply. A spokesperson for Finance Minister Charles Sousa said the goal is to allow the government to raise an estimated $500-million of revenue annually from businesses that hide their sales.

Canadian retail sales rose in March
Economists still see Bank of Canada holding off interest rate increase until July

A rise in sales at motor vehicle and parts dealers in March helped push overall Canadian retail activity higher for a third consecutive month, Statistics Canada reported Friday. Retail sales, which are a key contributor to Canadian gross domestic product, rose 0.6 per cent in March to $50.2 billion.

Store Openings in Canada
Kix Mobile to Enter Canada with Aggressive Expansion
William Ashley Unveils Impressive New Bloor Street Store
Clinique Opens 1st Standalone Canadian Store
‘SOIA & KYO’ to Open First-Ever Retail Location
Souls Harbour Rescue Mission to open thrift store
Planet Organics set for Park outlet opening
Strellson Officially Opens New Canadian Flagship on Toronto’s Mink Mile
Wayfair to open its first Canadian warehouse in Mississauga, Ont.

New study says Toronto trails only New York as likeliest spot for Amazon’s new HQ

Less than half of Calgary businesses prepared for major disaster or emergency

Le Château plans 20 more store closures as e-commerce hits business

Health food store raided by police nets $100K in drugs, mountain of charges
A 44-year-old man faces multiple charges after city police raided a south Edmonton health food store, seizing over $100,000 in drugs, including steroids. The city police southwest division special projects team began investigating the owner of the store in late 2017 after a report that steroids were being trafficked. Investigators executed a search warrant before seizing various drugs with an estimated street value of nearly $105,000. Neighbouring employees at businesses in the area on Wednesday afternoon saw police arrest a man and remove items from the location. Sarbjit Kahlon is charged with nine counts of possession for the purposes of trafficking, two counts of trafficking and two counts of possession.

Toronto, ON: Robbery suspects flee after rollover downtown crash
Police are looking for two suspects after a woman allegedly stole merchandise from a Coach store in Yorkville and later caused a spectacular crash on Saturday morning. According to police, the woman stole a bag from the shop and fled in a car driven by a man. Witnesses at the store say the woman claimed to have a gun and the incident lasted just a few minutes. The suspects fled in a silver vehicle and were seen driving erratically by witnesses on Bloor. Soon after, around 11 a.m., they reportedly ran a red light and crashed into a white car. The suspect vehicle flipped on its roof and the woman along with the man who was driving allegedly climbed out and ran away in different directions before police arrived. The four occupants in the white car were uninjured.

Vancouver, BC: Liquor Distribution employee arrested in theft of $100K in liquor
A longtime employee at a B.C. Liquor Distribution Branch warehouse in Vancouver has been arrested at work in connection with the theft of $100,000 worth of alcohol after a four-month internal investigation. The male employee was one of three people arrested after Vancouver police executed a search warrant at a home in Delta May 15 and recovered the alcohol. Doucette described the stolen goods as "boxes and boxes" of hard liquor, totalling about 1,000 bottles.

Thunder Bay, ON: Security guard injured after attempted booze theft

Sylvan Lake, AB: Four people facing 88 charges in stolen credit card and counterfeiting operation

Guelph, ON: Man charged after slew of gas, licence plate, hardware store thefts

Winnipeg, MB: Police charge man in connection with theft, break-in, assault of security guard

Langley, BC: Woman defecate on restaurant floor, throw feces at employee

Mississauga, ON: Pedestrian critically injured in hit-and-run outside mall

New Minas, NS: Owner flees scene after dog attacks pet store employee

Robberies and Burglaries

C-Store - Chatham, ON - Armed Robbery/Shooting
Coach - Toronto, ON - Robbery

Coastal Cannapy Dispensary - Halifax, NS - Burglary
Jewelry Store - Brampton, ON - Burglary
Liquor Store - St. John's, NL - Robbery

LPNN's Top 5
See our Most-Watched Episodes

'Live in NYC 2018' Top 5


Digital Loss Prevention

Harnessing the Power of Social Media

Bob Oberosler, Group VP of AP, Rite Aid

As retailers cope with limited budgets in this digital age, how is LP evolving and how do we continue to improve performance with what appears to be decreasing resources?

Bob Oberosler, Group Vice President of Asset Protection for Rite Aid
, shares where he thinks the industry is going and how LP/AP teams can harness the power of social media, crowd sourcing, and artificial intelligence to fight retail crime and reduce shrink.

Episode Sponsored By

Sponsored by The Zellman Group

Mobile fraud up 680% since 2015, RSA reports
Mobile Fraud Soars as Social Sites Help Scammers

Fake profiles and throw-away devices are transforming social media into a cyber criminal marketplace, a fraud report reveals.

Phishing continues to dominate the fraud landscape, accounting for nearly half of all attacks, but mobile fraud has jumped 650% over the past three years, according to RSA Security.

The security vendor’s Q1 2018 Fraud Report found phishing to account for 48% of all attacks during the quarter, followed by Trojans (24%) and brand abuse (21%).

The report uncovered a decline in use of traditional web browsers to conduct fraud, 62% in 2015 to 35% today, whilst the mobile app’s share of fraudulent transactions has risen from 5% to 39% over the same period.

Some 82% of fraudulent e-commerce transactions spotted by RSA originated from a new device in Q1 2018, indicating the lengths scammers are going to in order to avoid detection.

RSA also confirmed the increasing role of legitimate social networks in unwittingly helping fraudsters to sell their wares.

Alibaba claims 'notable improvements' in its IP protection
Alibaba achieved “notable improvements” in its IP protection efforts with an increase in registered brands and rights holders and faster response times to takedown requests.

The e-commerce giant revealed the improvements as part of its annual IP protection report during a summit in Seattle. It comes just weeks after the company announced it had recruited 105 brands to joins its Alibaba Anti-Counterfeiting Alliance (AACA).

The number of notice and takedown requests submitted by rights holders declined 42% year-over-year, despite a 17% increase in the number of registered accounts on Alibaba’s IPP Platform.

Alibaba said its technology, which can detect and remove illicit listings before they appear on its platforms, proactively removed 27 times more listings than were processed, with 97% of all proactive takedowns occurred before a single sale occurred.

Trump pressures USPS to raise Amazon's rates

The Vitamin Shoppe Turns To eCommerce, Subscriptions To Supplement Brick-And-Mortar Business

Ahold Delhaize will launch dedicated e-commerce unit

Nordstrom's online sales grow 18% in Q1

Adobe buys Magento for $1.68 Billion to target e-Commerce

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent

ORC News
Sponsored by Auror

The Loss Prevention Foundation Announces ORC Certificate Course Webinar Sponsored by Tyco Retail Solutions

Join us May 24th at 3:00 PM EST as the Loss Prevention Foundation launches its first 2018 webinar discussing the benefits of LPF Membership and have an inside look to the newest LPF Certificate Course on Organized Retail Crime.



CC Cloning Gang Member - Syracuse Woman Sentenced to 51M in Fed Prison
Taylor Boyd-White Used Stolen Credit Card Numbers for Two Years.

Many of the stolen credit card accounts were purchased from computer hackers located overseas. She and her co-conspirators used the cloned credit cards to purchase thousands of dollars in merchandise and prepaid gift cards. Members of the conspiracy later used these to purchase United States Postal Service money orders, which they converted to cash. Boyd-White’s criminal conduct spanned from 2014 through 2016 and took place in Syracuse, as well as the state of Georgia.

Montrose, CO: Burglar makes off with $60,000 in cash and merchandise from The Smoke Shop
Grand Junction Police are investigating a Burglary of The Smoke Shop between midnight Friday and 2 a.m. Saturday. Thieves made off with nearly $60,000 in cash and merchandise, including cartons of cigarettes, vape pens, marijuana grinders, glass pipes, smoking water pipes and other drug-use accessories.

Oak Brook, IL: Burglars grab $50K in Louis Vuitton merchandise after smashing an SUV into the store
Tuesday morning, mall security informed Oak Brook Police that a white GMC Terrain was slammed into the Louis Vuitton store's front door to gain access. The burglars, who wore masks and gloves, took handbags and luggage valued at more than $50,000.

Mount Prospect, IL: Three Women Scam Michael’s Store out of $10K in Gift Cards
Police responded to Michael’s, on 4/20, for a retail theft report. The manager told police three women entered the store and scammed the cashier into activating $10,624.95 worth of gift cards. The manager then said the women left the store with 13 of the 21 activated cards and a shopping cart full of merchandise.

Pierre, SD: Woman gets 24 days in jail, must pay back $2,327 in Walmart self-checkout thefts
Jill Kenzy was ordered to pay back Walmart $2,326.83 for what she admitted was a series of such thefts over several months and to serve two years of supervised probation. When she pleaded guilty in March, Kenzy said she paid only “a couple hundred dollars,” for those items worth $1,084 in January, by “palming” the wrong bar code stickers to ring up the sale at much lower prices than the items were marked. She was arrested that night. Walmart officials decided to check up on her debit card and discovered she had pulled the same switch before several times. As part of her guilty plea in March to the Jan. 9 theft, Kenzy agreed to pay a total of $2,326.83 in restitution to Walmart and prosecutors did not charge her with the previous thefts.

Putnam County, NY: Shoplifter banned from Michaels steals $2K from Brewster, NY store
Dennis Eisenberg is not allowed to step foot in a Michaels store. Police said that didn't stop him from getting his art and craft supplies in Putnam County, though. Despite being banned from all of the national chain's locations, Eisenberg went into the Michaels store at 100-B Independent Way in Southeast in April and stole more than $2,000 worth of merchandise, state police said on Tuesday. Eisenberg, a 55-year-old Bronx resident, has previous arrests after being accused of stealing from Michaels stores, so a cease-and-desist order had been issued to bar him from all of the retailer's locations, police said. On April 28, though, police began investigating whether Eisenberg had stolen items from the Michaels in Southeast, and he was arrested on Monday and charged with third-degree burglary and fourth-degree grand larceny, both felonies.

Manchester, NH: Police seek men in $8K credit card fraud probe; card used at Best Buy, Staples and GameStop

Retail Crime News

Shootings, Bomb Threats & Deaths

Harris County, TX: Man shot, killed during robbery outside a Mobile station
Tuesday night, Deputy Constables. responded at 10:30 p.m. to a call of a shooting at the Mobile gas station located Kuykendahl and Ella. According to homicide investigators, witnesses told them two to four males approached the victim as he parked and was getting out of his car at the store. They held him at gun point robbing him. As the victim tried to flee, one of the suspects shot him, deputies said. The victim was able to stumble into the store where he later died.

Wichita, KS: Armed Robbery suspect shot and wounded by Liquor store employee

Robberies & Thefts

Lincoln, NE: Judge finds suspect in store Robbery not responsible by reason of insanity
Police said Thomas Hibler pulled out a folding knife, demanded money from clerks at the Kwik Shop, then ran from the store in cosmic-cat pajama pants.

ALERT: A Distraction Theft Crew is traveling through NC, SC, GA and AL
The following is a list of locations victimized by the crew:
- Jared Vault in Concord, NC
- Helzberg Diamonds in Greenville, SC
- Kay Jewelers in Anderson, SC
- Zales Outlet in Commerce, GA

Kay Jewelers in the Henry Town Center, McDonough, GA reported a Grab & Run on 5/22, item valued at $3,299

Kay Jewelers in the Tanger Outlet Centers, Commerce, GA reported a Grab & Run on 5/22, item valued at $4,499

Zales in the Eastdale Mall, Montgomery, AL reported a Distraction Theft on 5/19, item value at $14,598

Lower Macungie Township, PA: Walmart shoplifter led State Police on High Speed Chase; ends in wreck that injured a passenger; $300 of merchandise

Osaka, Japan: 4 Members of student Shoplifting Gang admit to 400 thefts last year; resold goods valued at $64,000

Melbourne, AU: Michael Hill Jewelers hit by Smash & Grab thief; customer films in disbelief

Skimming Thefts

Cuban skimming duo faces two dozen charges over $74K operation
A couple from Cuba faces over two dozen criminal charges in connection with a credit card skimming scheme. Yuvann Luis Noa and his wife, Marzolis Menes Tur, were arrested last month in McAllen. Police say they installed skimmers at gas pumps and used the information they collected to steal over $74,000. KRGV's Cecilia Gutierrez has more on how you can avoid falling victim.

Lowndes County, GA: Venezuelans found with skimming devices & stacks of credit cards

Alabama launches task force to combat skimming

Bomb Threats

Chatham County, GA: CVS Robber claimed to have a Pipe Bomb
Chatham County Police are trying to track down a man who claimed to have a pipe bomb when he robbed a CVS. Officers were called to the store at Ogeechee and Cottonvale roads just after 8:00 a.m. Tuesday. Police say the suspect showed a note to a store clerk and demanded money. He also threatened the manager by saying he had a pipe bomb.

Waupaca, WI: Bomb threats called in to several Dollar General stores


Oakland, CA: Federal agents bust pop-up vendors selling counterfeit Warriors merchandise

Seattle, WA: How counterfeit merchandise poses risks to your health and safety

Credit Card Fraud

Trenton, NJ: Woman pleads guilty to $250,000 Credit card scheme; 10 victims of identity theft


Ringleaders sentenced in massive $30M Interstate cargo theft case in Louisville-based gang
Twelve defendants convicted of stealing more than $30 million in cargo for Louisville-based crime syndicate between 2012 and 2015.

Santos, Freire, Perez, and Hernandez were named, along with nine others, in a 23 Count indictment alleging that between August 2012 and May 2015, the members of the conspiracy traveled from various locations throughout the United States to Virginia, Illinois, Indiana, Kentucky, North Carolina, South Carolina, Ohio, Oklahoma, Tennessee, and other U.S. States in order to steal property being transported in interstate commerce by semi-tractor trailers. Members of the group would then transport the stolen trailers full of merchandize to locations in Kentucky, New Jersey, Florida, and elsewhere, and sell the stolen merchandise for financial gain. 

At the sentencing hearings on Friday, the court talked about the sophistication of this theft ring. Specifically, the court heard that the co-conspirators would travel long distances to reconnoiter distribution facilities used by various national companies to distribute high-end electronics, clothing, pharmaceuticals and cigarettes, among other products. The group would conduct surveillance of the facility, locate and follow semi-tractor trailers leaving the distribution facilities, and then steal the entire semi-tractor and trailer when the driver of the cargo load would stop at a truck stop to rest or refuel.

The loads targeted by the crime syndicate included truckloads of T-Mobile cellular telephones, Samsung appliances, Ralph Lauren clothing, Dell Computers, HP computers, Pfizer pharmaceuticals, Mead Johnson baby formula, Lorillard cigarettes, and one truckload of LG cellular telephones valued at $11.9 million.

Gang members were sentenced from 40 months to as high as 150 months in federal prison.


Robberies and Burglaries
Sponsored by
Scarsdale Security Systems

AM/PM – Chico, CA – Armed Robbery
AM/PM – Olympia, WA – Armed Robbery
CVS – Queens, NY – Armed Robbery
CVS – Chatham, GA – Armed Robbery/ Bomb threat
CVS – Dunkirk, MD – Robbery
Check Into Cash – Livermore, CA – Armed Robbery
Family Dollar Owensboro, KY – Burglary
Gas Station – Houston, TX – Robbery / suspect shot & killed
Grocery – Stockton, CA – Robbery
Gun Store – St Louis County, MO – Burglary
Liquor Store – Wichita, KS – Armed Robbery/suspect shot
Louis Vuitton – Oak Brook, IL – Burglary
McDonalds – Olympia, WA – Robbery
Restaurant – Fairbanks, AK – Burglary
Smoke Shop – Montrose, CO - Burglary
Speedway – Merrillville, IN – Robbery
Walgreens – San Diego, CA – Armed Robbery
7-Eleven – Colorado Springs, CO – Armed Robbery


Daily Totals:
13 robberies
5 burglaries
2 shootings
1 killing

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Featured Job Spotlights

Sr. Director Loss Prevention
Goodlettsville, TN

The Sr. Director of Loss Prevention will have full responsibility for implementation of loss prevention and shrink reduction initiatives for all stores. This position will require leadership integration with store operations, shrink improvement, merchandising, supply chain, information technology, finance and other groups...

Director Loss Prevention
Westlake Village, CA

The purpose of this job is to develop and implement programs and activities for the Loss Prevention department, to include inventory control and shrinkage protection, investigations, safety and health, and bad debt...

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Manages and coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within a major NAD Fulfillment Center, a Retail Distribution Center or a combination of Staples locations...

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Protects company assets and increases profitability through the analysis, response and management of various data across a broad spectrum of internal financial and technology resources such as Exception Reporting, Sales Audit, FP&A, IT and Loss Prevention. The Loss Prevention Analyst works cross-functionally in a dynamic, fast paced and demanding environment providing critical guidance to the organization’s asset protection and profit improvement initiatives...

Loss Prevention Analyst
Richmond, VA

Protects company assets and increases profitability through the analysis, response and management of various data across a broad spectrum of internal financial and technology resources such as Exception Reporting, Sales Audit, FP&A, IT and Loss Prevention. The Loss Prevention Analyst works cross-functionally in a dynamic, fast paced and demanding environment providing critical guidance to the organization’s asset protection and profit improvement initiatives...

Field Loss Prevention Manager
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● Manages and coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations

● Manages Loss Prevention initiatives and programs on facility levels which may include a combination of locations within a geographical area; travel required...

Senior Manager, Asset Protection Field Operations
Kent, WA

PLEASE NOTE: This position can be located anywhere in the US near a hub
The Senior Manager Asset Protection Field Operations is responsible for the leadership, oversight and support of the comprehensive asset protection strategy, function(s) and team(s), within REI Stores to drive business objectives and strategies while protecting the co-op’s assets...

Manager, Asset Protection Operations
Kent, WA

The Manager, Asset Protection Operations is responsible for the leadership, oversight and support of the comprehensive asset protection strategy, function(s) and team(s), within headquarters, supply chain and “experiences” (adventures, classes, events etc.) to drive REI’s business objectives and strategies while protecting the co-op’s assets...

Senior Asset Protection Specialist
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This job contributes to REI’s success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store...

Safety & Loss Prevention Manager
Ocala, FL

Chewy is currently hiring a Safety & Loss Prevention Manager for our Ocala, FL fulfillment center. This individual will be responsible for the fulfillment center safety, loss prevention, environmental compliance, and food safety programs as well as employee engagement in support of Building a Culture of Safety...

Manager of District Loss Prevention
Salt Lake City, UT

You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. District Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific operations district and for collaborating with Store Operations and Human Resources in an effort to prevent company loss...

Senior Asset Protection Specialist - San Francisco
San Francisco, CA

This job contributes to REI’s success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store...

Regional LP Investigator
Northern CA/Phoenix

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution…

Regional LP Investigator

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution…

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Los Angeles, CA
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• belk - Director of IT Security, Charlotte, NC
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Receiving Feedback: Tips for Both Employees and Leaders

This is What Steve Jobs Did to Get the Best Feedback from Employees
Nobody wants to be the bearer of bad news, especially to your boss, but a leader's success depends on knowing what your team knows and thinks. Here's some tips Steve Jobs learned about getting feedback from his employees at Apple. Make feedback a demand

Dear Managers: This is How and When to Give Useful Feedback to Your Employees
As a leader, you know that giving your team feedback is crucial. But where and when you give it is just as important as the message itself you're delivering. Here's how to know when to give different types of feedback. Constructive feedback: one-on-one meeting

How to Get the Feedback You Desperately Need from Your Boss
If the thought of asking for feedback from your boss makes you anxious, you're not alone. If you're looking to get clear feedback so you can do your job better, here's how to initiate the conversation with your leader and get the most out of it. Be specific to get actionable feedback

How to Get the Right Kind of Feedback in Your New Job
The first 90 days of anyone's new job are crucial for setting yourself up for success. Asking for feedback during this time is incredibly important, and if done well it can provide you with great benefits later on in your career. Stay open

Tip of the Day
ed by Vector Security Networks

Individual growth is an overly used phrase for something that is extremely difficult to truly accomplish. Corporate America tends to force it faster than many can absorb. Out of necessity or by design it requires a mental investment and a conscious effort on the part of the executive to truly grow beyond their current capabilities. Consequently, growth is oftentimes as a result of direct force or life-changing events. But it is a necessity if one expects to advance and stay current with the industry. Technology represents the Loss Prevention industry's biggest opportunity for growth and if one expects to be a leader tomorrow it would be wise to grow your technology education.

Just a Thought,
Gus Downing

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