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May 24, 2013

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Spotlight on Leadership

By Rich Mellor
Vice President, Loss Prevention
National Retail Federation

If there’s an area within retail that clearly illustrates the three pillars of NRF’s new “This is Retail” campaign, it’s loss prevention.

LP offers retail careers that range from mall security officers to senior executive opportunities at the corporate level, and LP professionals play a major role in preserving the safety of our nation’s communities much the same as sworn police officers.

The field often involves the latest in technological innovation, ranging from the newest digital surveillance cameras to the never-ending battle to keep cyber criminals from hacking into retail databases.

Over the past decade, there has been a recognizable trend in what is expected of LP professionals who seek to rise to leadership positions. It is no longer enough to understand just loss prevention as such. The new era of LP requires knowledge and understanding of information technology, human resources, store design and financial reporting, to name just a few areas. And loss prevention itself has expanded to include emergency response, safety, business continuity and cyber security, with responsibility for protection of company assets, employees and customers alike.

So it should come as no surprise that helping LP professionals who want to advance in their careers will be one of the themes of the NRF Loss Prevention Conference & EXPO, June 12-14 in San Diego. The LP Conference is where the best and brightest in retail loss prevention gather with key partners in law enforcement to network, engage in educational offerings and meet the challenges facing our industry. In addition to the usual panels and speeches on hands-on issues like organized retail crime or new techniques for conducting investigations, this year’s conference will feature sessions on how higher education can help LP professionals advance their careers and how to identify and cultivate the future retail LP leaders within your organization.

The conference also includes speakers who will focus on leadership — that elusive quality that transforms an LP professional into an LP executive. One example of great leadership is Navy Lt. Commander Rorke T. Denver. If you don’t recognize the name you might recognize the face — he was one of the real-life Navy SEALS starring in last year’s Golden Globe-nominated movie “Act of Valor” and has led special forces missions in the Middle East, Africa, Latin America and a host of other international hot spots. His keynote on “elite leadership” will draw on those experiences to explain the value of training, preparation, teamwork and motivation to sparking and sustaining high levels of performance.

Also on the agenda is FBI Academy instructor Larry Barton, one of the world’s leading experts on threat assessment, who has managed nearly 3,000 cases and written four books on the subject. He’s also a face you’ve seen as a commentator for CNN and the BBC during the Sandy Hook school shootings. He will address how retailers can process and manage threats in stores, distribution centers and those shared and spread via social media, along with how domestic disputes can create havoc in stores.

With speakers like those and more than two dozen in-depth sessions on specific issues, the conference has much to offer LP staff and executives at all levels of the profession. Whether you’re looking to become a senior executive or just move up through the ranks, the message is clear — LP is not just a job, it’s a career.
News Brief
Sponsored by WG Security Products, Inc.

Abercrombie meets with Teen Activist, but CEO Mike Jeffries is a ‘no show’. 
No one was surprised that CEO Mike Jefferies did not make time to address his recent outspoken critics, but representatives from A&F held a two hour meeting with the activists. The activists seemed to be focused on increasing the sizes of the clothing available in stores. Jeffries was recently criticized for making comments that offended the ‘not pretty and skinny people’. (Source

Walgreens, Alliance Boots USA and AmerisourceBergen Corp. are forming a new global partnership; possibly lowering pharmaceutical costs for customers and increasing profits. The three pharmacy giants are forming a new partnership to distribute and sell prescriptions drugs, a move that could transform the way medications are purchased and shipped globally. The 10-year distribution contract between Walgreen Co, Alliance Boots GmbH and AmerisourceBergen Corp. hands one entity a significant amount of drug-buying volume, which will allow the companies to demand lower prices from drug makers. The international alliance also creates a clearer path for more U.S. drugs to launch more quickly overseas—and vice versa. It could give Walgreen a significant leg up over rivals as generic drugs comprise an ever-growing percentage of U.S. prescription drug sales. (Source

Walmart’s low tech solution to ‘out of stock’ issues.  Walmart has hired an Outside Auditor to place neon-green stickers on the shelves of fast moving merchandise items to focus on keeping that item stocked. Walmart has recently been criticized for being out of stock on basic and sale items, or slow on restocking merchandise due to cuts in associate staffing. (Source

How Target, Walgreens and Home Depot Have Forever Changed the Private Label Game  Top "private label" brands are starting to look and feel like the national brands that have become so familiar in our daily lives. 80% of shoppers think that private label brands are just as good if not better than the national brands as far as quality and packaging are concerned. How did these "store brands" turn into power brands? They didn't follow a different path than any other national brand follows. The difference however, is that retailers are recognizing the power and leverage they have in changing the private label landscape. Revealed are the key guidelines being followed to make the shift from private label to power brand. (Source

“Made in USA” 9 New Apparel Companies trying to make it in America.  More than 97 percent of clothing is imported due to lack of infrastructure, dwindling seamstresses, and higher labor costs. According to a report by the Institute for Global Labour and Human Rights, a nonprofit international human rights organization, Bangladesh has the lowest labor pay rate at 21 cents an hour. (Source

Tablets Overtake Smartphones as the Big Shopping Device  Mobile devices account for just 15 percent of e-commerce today, but eMarketer estimates that by 2017, one-fourth of online sales will be mobile-based as people conduct more of their lives on smartphones and tablets. The spread of tablets in particular will drive mobile commerce; by 2017, nearly three-fourths of mobile retail sales will be done on tablets, with 125 million people using them to make purchases. (Source

Cyber-liability insurance policy helps e-retailer cover online fraud losses  The policy, which has a $500 deductible, covers the retailer’s costs in the case of fraud, security breaches and other criminal activities. (Source

ThreatMetrix helps EMerchantPay reduce its clients’ chargeback rates  Using the ThreatMetrix Cybercrime Defender tool, eMerchantPay can detect and stop fraudulent transactions by analyzing the devices that connect to its clients’ web sites and looking for suspicious signs that may signal fraud. Among the platform’s features is TrustDefender ID, an Internet-based device identification application that uses shared intelligence from a global network of sites to spread word about compromised devices. The service also uses anti-malware software and provides up-to-the-minute fraud report updates. (Source

The CEO of McDonald's Just Got Owned by a 9-Year Old  9-year old, Hannah, definitely gave the CEO of McDonald's, Don Thompson, something to think about when she began to question McDonald's concerns regarding serving unhealthy food to children. She asked him, "Don't you want kids to be healthy so they can live a long and healthy life?" His response? Short and sweet: "We don't sell junk food." McDonald's has recently bumped up their health-conscious efforts by adding smoothies, egg-white breakfast sandwiches and the new Chicken McWraps to their menus, however people continue to think of Big Macs and fries when they think of McDonald's. (Source

Quarterly Same Store Sales Results

Williams-Sonoma's 1Q up 7.2% with revenue up 8%+
Signet Jewelers (Sterling) 1Q up 6.4% with revenue up 10%
Foot Locker 1Q up 5.2% with revenue up 4%
PetSmart 1Q up 3.5% with revenue up 5%
Ross Stores 1Q up 3% with sales up 7.6%
Limited Brands 1Q up 3% with revenue up 5%
Gap 1Q up 2% with overall sales up 6.9%
Dollar Tree 1Q up 2% with revenue up 8%
Pacific Sunwear 1Q up 2% with revenue slightly up
The Buckle 1Q up 1.2% with revenue up 2%
The Bon Ton 1Q up 1.2%
Target 1Q down 0.6% with sales up 1%
Zumiez 1Q down 0.7% with revenue up 14%
Lowe's 1Q down 0.7% with down slightly
Shoe Carnival 1Q down 0.8% with revenue up 4%
New York & Company 1Q down 2% with revenue flat
Advanced Auto 1Q down 3% with revenue up 3%
Sears 1Q down 3.6% with revenue down 9%
Cato 1Q down 5% with revenue down 2%
Children's Place 1Q down 5.5% with revenue down 3%
Aeropostale 1Q down 14% with revenue down 9%
Abercrombie & Fitch 1Q down 15% with revenue down 9%

Polo Ralph Lauren 4Q overall revenue up 1.2% - no same store sales results posted
Game Stop 1Q overall revenue down 7% with no same store sales results posted

Retail Crime News

Crash kills mother and hospitalizes her three children; began as a shoplifting incident at Macy’s in Humble.  The car they were in was struck by a sedan fleeing police, who were pursuing three people who had reportedly stolen about $2,600 worth of merchandise. The woman, 43, died on impact after her car flipped over, her three sons were taken to the hospital in serious condition. About 3:30 p.m., police were sent to investigate the shoplifting reports at the mall. They saw women running from the store who got into a Dodge sedan and fled. The suspect’s car was heavily damaged in the crash, but the driver and two passengers got out. At least one of them tried to run, but was quickly arrested. Harris County prosecutors will file a homicide charge against the driver and felony theft charges against the other women. Although the department will conduct an internal review into the chase, Police said the incident didn't appear to violate pursuit policies. FOUR patrol cars chased the shoplifters at speeds in excess of 75 mph. (Source

Four year old Child run over by his Mother attempting to flee from Belk’s in Centerville Galleria Mall in Georgia.  The 4 year old child is currently in critical condition after his mother and two other suspects jumped into their car attempting to flee Loss Prevention. It happened at the Galleria Mall in Centerville around 6 p.m. When store loss prevention tried to follow the women, Police say they ran outside and tried to leave in a car, running over the child in the process. According to police, one of the women picked the child up, placed him in the car, and drove off. Police caught up with them a mile away. All three women were arrested. Chief Andrews says charges will be filed, but he is unsure what those charges will be. (Source

Houston cell phone robbery suspect arrested by Police K 9, second suspect being sought by Police.  Two men entered the T-Mobile store with shotguns demanding money and fled the store on foot. Police were quickly behind the robbers and released the K9 officer. The K9 quickly apprehended one suspect who will need some minor medical attention. The second suspect managed to get away. (Source

Five arrested in a $4 Million Connecticut kidnapping, jewelry heist.  Police say five people have been arrested in the robbery of $4 million in jewelry from a Connecticut store in an elaborate heist that began with the kidnapping of store employees more than 40 miles away. Federal prosecutors in Connecticut say the five were charged but did not immediately release additional information. Two defendants are scheduled to appear Thursday afternoon in federal court in Bridgeport. Police said a group of men wearing masks and gloves broke into an apartment in Meriden on April 11 and bound and gagged four people, including the manager and another employee of a Lenox Jewelry store in Fairfield. The employees were then forced to use their access codes to open the safe. (Source

CVS Employee accused of stealing 1500 pills in Mankato.  The Pharmacist working at the CVS store first noticed a problem when he found loose prescription pills on the floor in an area of the pharmacy where they shouldn't have been. He checked count logs and discovered several types of pills were missing. Loss prevention employees were contacted by the pharmacist. They set up a hidden camera in an area where the pills are stored. When they watched the video, they saw Lopez taking bottles of pills from the shelves and going to an area outside the camera's view. He would return the bottles to the shelves without going to the area where the pills are usually counted out for prescriptions. (Source

Shots fired in Jewelry Store robbery in Newark, California. Newark police are looking for four armed suspects who smashed display cases and fired shots during a robbery at a jewelry store at the New Park Mall this afternoon. (Source

2 killed, 2 seriously injured in Bean Station pharmacy shooting  Two people were killed and another two hospitalized after a shooter opened fire in a Grainger County, Tenn., retailer, Down Home Pharmacy. (Source

Four Target store burglaries solved with one arrest in Florida.  Osceola County Sherriff’s Department arrest Angel Diaz who is suspected in the burglaries of at least four Target store in three counties. Officials said that on May 12, detectives with the Osceola Sheriff's Office were conducting an undercover operation at two Super Target stores. Detectives observed Diaz committing a burglary at the Target store in Kissimmee and then flee. A search warrant for Diaz’s home led to the discovery of stolen property. Diaz has been charged with unoccupied burglary, criminal mischief, grand theft, possession of burglary tools, resisting arrest without violence, fleeing and eluding and reckless driving. (Source

Police are looking for Cahokia, Illinois store Smash & Grab Suspects.  The Midwest Petroleum store was burglarized at around 2:30 on Thursday morning. The front door of the business was smashed in by a vehicle. Three suspects took alcohol and tobacco products. Police are looking for a blue Chevrolet truck with chrome wheels, running bars and an American flag rear window cover. There is damage on right rear bed. (Source

Third time is not a charm for Dollar General Burglar in Florida.  On his third attempted burglary of the Dollar General store in Lakeland, Florida, Shaka Rushdee’s luck ran out. Rashdee is suspected in two previous burglaries of the store in the last week. (Source

Virginia Man’s surprising conviction for burglary on the testimony of a Police dog. ‘Shaker’ has been on the Louisa County Sherriff's Office since 2007, been involved in over 350 police calls and has trained all over the world, that is why the County Prosecutor was counting on Shaker’s testimony and skills to convict a convenience store burglar. Shaker had tracked the suspect from a store that had been broken into; the suspect was found with a beer he had stolen. The man denied being involved. Shaker was brought back to the store and started the trail a second time leading him back to the suspect. (Source

In observance of Memorial Day, the D-D Daily will not be publishing on Monday, May 27. We will resume publishing on Tuesday, May 28. Hope everyone has a great holiday weekend!

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Canadian Push
Sponsored by Vector Security
Holt Renfrew plans big expansion to compete with Nordstrom's Canadian Push  Canada’s high-end fashion retailer enters the ‘off-price’ fray with hr2 stores. Holt Renfrew is launching a chain called hr2, which will sell high-end apparel in lower-rent locations at discount prices. Off-price is undeveloped in Canada and with Nordstrom going north Canada's high-end retailer plans on responding with growth of their own with 10 stores. "It's going to be a battle." (Source

Whole Foods co-CEO says grocer wants to open 40 or more stores in Canada  Eventually tallying $1-billion in annual sales in Canada as part of a wider expansion that continues unabated. Austin, Texas-based Whole Foods’ goals for Canada are ambitious considering it has only nine stores here currently, all of them in B.C. and Ontario. The company, which is the largest U.S. natural and organic supermarket chain. It now has about 350 stores, the vast majority of them in the United States, and yearly sales of $12-billion. (Source

The "Target effect" hits Wal-Mart Canada in 1st Quarter  Even Wal-Mart Canada may not be immune to what retail watchers are calling “the Target effect.” Same-store sales, operating income and foot traffic suffered at the country’s biggest mass merchant during Target’s first quarter in Canada, amid a period of dampened consumer spending and unusually cold weather. More critically, sales at Canadian stores open for more than a year, an important barometer of retail health known as same-store sales, fell 1.3% in the period ended April 30 and customer traffic at those stores declined 2%. Walmart Canada had prepared extensively for Target’s arrival in the past year by significantly boosting its assortment of food and by renovating and adding multiple stores, upping its store count by 13.8% as it took over 39 Zellers stores and boosting overall square footage in the Canadian market by a whopping 10.6%. (Source

Vector Security

Press Release

National Food Service Security Council (NFSSC)
Spotlight Presentations Featured at NFSSC Annual Meeting
August 4-7, 2013

For the first time ever, the NFSSC exhibit floor will host Spotlight Presentations - Exhibitor presentations offering quick 10-minute time blocks to listen and see exclusive demonstrations of programs, technologies or services. Spotlight Presentations offer an interactive educational opportunity to learn how new trends or products can help you and your team accomplish goals and objectives.

Sessions will take place during exhibit hours. Attendees will have the opportunity to plan to attend the presentation in advance of the meeting, or simply walk-in. Presentations are open to all attendees as we invite you to come and learn about the features and benefits of the latest products and services.

For more detailed information about the Spotlight Presentations, or attending the NFSSC Annual Conference, please visit, or contact


ORC News
Two arrested in Fraud Ring hitting The Home Depot in 12 States; over $300,000. In an FBI statement released, the two men are believed to have been switching UPC codes on products, purchasing the items for pennies on the dollar. The men operated the scheme in 12 states from Florida to Michigan, involving over 100 Home Depot stores. The two men are accused of making more than 640 returns. They are also accused of enlisting nearly 20 accomplices to assist them in the fraud. (Source

Man tried using false receipt to take two TVs from Watchung Walmart.  A man attempted to use fake receipts to steal two 32 inch television, but left the store empty handed. Video surveillance has been obtained by the Watchung Police Department and are seeking the identity of the suspect. (Source

Cops Crack Down On Retailers- Fences - Who Sell Stolen Goods in Chicago  A new law in Illinois is allowing police and retailers to work together to crack down on organized retail theft. On tables and on the ground in a West Side storage area, the Chicago Police Department’s asset-forfeiture unit shows off its latest bust. One official estimated the value at more than $100,000. Police say one store, School Snack on Belmont, accepted stolen goods until it was shut down earlier this week. Two store operators were arrested yesterday, and police didn’t just take their freedom. They also took their cars. The investigation originated in Mount Prospect seven months ago. But what makes it so unique is the cooperation between police departments and private retailers. (Source

Sevierville, Tenn., police and retailers form ALERT - "Area Law Enforcement and Retailer Team" to fight ORC  They focused on Tanger Outlets on the Parkway and Governor's Crossing Mall on Collier Drive. As soon as an officer responds to a crime, an alert is sent to all the other businesses. Under the ALERT program, an e-mail is sent out to the stores as soon as officers respond to a store about a crime. Right now, the ALERT system is limited to just the two main malls, but this summer, officers want to get businesses throughout the city signed up for the program. (Source

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Vendor Spotlight

PrePass-CargoNet alliance
to combat cargo theft

HELP, Inc. will bolster its support of cargo theft recovery efforts by delivering CargoNet® theft alerts through the PrePass system to roadside enforcement officers at nearly 300 truck inspection facilities in more than 30 states.

“Providing roadside officers with cargo theft alerts adds yet another checkpoint to the network already in place to catch cargo thieves,” said Karen Rasmussen, president and CEO of HELP Inc., the service provider of PrePass and other safety services. “ Cargo theft statistics show that the chance for recovery drops sharply once criminals remove cargo from the truck, so alerts through the PrePass truck-screening system will enhance recovery efforts and reduce the carrier costs associated with cargo thefts.”

CargoNet alert information will be provided to site officers through the PrePass site system-messaging feature.

“We are pleased to join with HELP to deliver a practical, on-the-ground solution to cargo recovery,” said Anthony Canale, general manager of CargoNet. “Finding stolen cargo requires a multi-layered approach, and the PrePass program adds an important new tactic to this effort.”

CargoNet®, is the cargo theft database and information-sharing division of Verisk Crime Analytics. Verisk Crime Analytics is a subsidiary of Verisk Analytics (NASDAQ:VRSK).

# # #

For additional information:

Kevin Kruke |

About PrePass

Nearly 445,000 trucks are currently enrolled in the PrePass weigh station preclearance service nationwide. PrePass and its electronic toll collection companion service are operational at nearly 300 weigh stations and more than 400 toll plazas in 38 states. PrePass enables states to meet Federal CVISN requirements. For more information go to

About Verisk Crime Analytics

Verisk Crime Analytics is a leading provider of crime prevention services for retailers, manufacturers, logistics companies, equipment owners, and insurance companies and offers data and analytical support to law enforcement. Verisk Crime Analytics provides a comprehensive suite of data management, analytic, and theft prevention services that include prediction, mitigation, response, and recovery. Verisk Crime Analytics is a subsidiary of Verisk Analytics (NASDAQ:VRSK). For more information, visit


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How Da Vinci-Like Thinking Helps You Imagine Future Success  With a new TV series coming out on the famous painter, the name Da Vinci is being heard a lot. What can this world renowned man teach us about success in today's world? Da Vinci was able to use visualization in a powerful way, and we can also practice it to manifest our future. (Imagine, Study, Practice)

5 Ways to Keep your Eye On the Goal
These tips not only apply to entrepreneurs, but leaders alike everywhere. Being goal oriented is important in leadership so you and your employees know where their work is headed and what the end result will hopefully be. Follow these five ways to make sure you are setting and working to hit that goal. (Go for the gold)

Google's Must-Learn Secret of Success
Every aspect of life has its competitions and races to be the first to do or say something new. Keeping your competition close is an important key factor, but what action you take matters also, if not more. Follow these three tips from the biggest search-engine in order to come out on top of the competition. (Have quick reflexes)

Motivation Mystery: How to Keep Employees Productive 
Your employees will get more done if they are happy, but what do you give them for an incentive? Here are five incentives that they will respond well to and will keep them happy: bonuses are well received, and workplace amenities can help them stay focused.  (A happy employee is a hard working employee!)

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Tip of the Day
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Interacting in large networking groups can be very challenging even for the most seasoned of executives. The speed, the number of people, and the amount of information shared can be overwhelming. However, the one basic principal you can rely on is keep it simple, one person at a time and focus on that person both mentally and visually. Slow it down in your head and make sure you communicate clearly and sincerely regardless of the background you have with anyone or any group. Because at the end of the day you're all part of the same industry, the same community, and everyone has the same objective; to help develop and represent the industry as professionals.

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Upcoming Events

NRF Loss Prevention Conference & EXPO
June 12-14, 2013
San Diego, CA

NFSSC Annual Conference
August 4-7, 2013
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November 5-7, 2013
Atlanta, GA

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