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5/24/17

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Vector Security® Managers and Senior Executives Build and Donate Wheelchairs to Paralyzed Veterans of America
In a team-building exercise that involved the assembly of wheelchairs for paralyzed U.S. veterans, Vector Security's managers and senior executives constructed travel-version wheelchairs for donation to the Keystone Chapter of the Paralyzed Veterans of America. The wheelchairs will assist in increasing mobility for supported member veterans.

The event took place earlier this month in Pittsburgh, where Vector Security is based, as part of Vector University, a two-year internal management-level program that instructs on the various areas of the company's business and how team members can contribute to success. In the exercise, the teams built wheelchairs through a series of challenges to earn parts of the chairs that were needed to complete assembly. vectorsecurity.com

Extra 20% off NRF PROTECT Retailer Conference Pass: Use Code Downing17
Visit nrfprotect.com to register.

D&D is proud to partner with the National Retail Federation to offer readers a special discount on the upcoming NRF PROTECT Conference & EXPO, happening June 26-28 in Washington, D.C. NRF PROTECT is the most important event of the year for retail and restaurant loss prevention and asset protection professionals, attracting more than 2,500+ attendees. The 2.5-day program includes presentations from brands including Dunkin' Brands, TJMaxx, The Kroger Company, The Home Depot, and special keynotes from Former FBI Lead International Kidnapping Negotiator Christopher Voss, NFL Head of Security Cathy Lanier, and NFL Great Peyton Manning. More than 200 vendors will showcase the latest security solutions on the EXPO floor.

EXPO-only passes are free for retailers, and retailers can use promo code Downing17 to receive a special 20% extra discount on Full Conference passes. Good for new registrations only; does not apply to retail team registrations. Visit nrfprotect.com to register.

Manchester Police: Bomber Was Part of a Network
"And as I've said, it continues at a pace. There's extensive investigations going on and activity taking place across Greater Manchester as we speak."

The Manchester bombing has raised concern across Europe. Cities including Paris, Nice, Brussels, St Petersburg, Berlin and London have suffered militant attacks in the last two years.

A fifth person has been arrested, police said on Wednesday.  The man, who was carrying a package, was arrested in the town of Wigan, 17 miles (27 km) to the west of Manchester city center. reuters.com

Manchester attacker's younger brother arrested in Tripoli suspicion of links with Islamic State
 
An Academic Analysis - Part 1
How Terrorist Attacks Influence Consumer Behaviors
The Impulse to Avoid Risky Situations and Be Safe
For obvious reasons, commercial and crowded venues such as malls, movie theaters, trains, buses, restaurants, and hotels are prime terrorist targets. These are the very places we frequent as consumers and so, after an attack, we naturally experience a loss of control.

When a person loses control over any aspect of their life, they will go to great lengths to try and get it back. A common way to gain control is by changing behavior that is likely to put them in harm's way, even if the behavior is entrenched and habitual.

Consumer psychologists Michal Herzenstein, Sharon Horsky, and Steve Posavac recently studied the effects of the loss of control due to terrorism on Israeli consumers. (Many studies of effects of terrorism on consumers are done in Israel because Israeli citizens have had to deal with numerous terrorist attacks over the past two decades).

The authors found that to deal with their lost sense of control, Israeli consumers engaged in a variety of avoidant behaviors, disrupting their normal buying habits drastically.  A common strategy is to stop shopping in stores and malls and migrate to online buying. Another is to change one's normal shopping patterns to avoid risky situations.  A third one is to move more consumption back into the home. After 9/11, people ate and entertained at home more often and restaurant sales fell off a cliff. Part 2 tomorrow. psychologytoday.com

Failed Workplace Drug Tests Reach 12-Year High
American workers are using drugs, such as cocaine, marijuana and methamphetamines, at the highest rate since 2004, which contributed to a 12-year high in positive workplace drug-test results, according to the annual Quest Diagnostics Drug Testing Index. This makes it critical for employers to review-and possibly update-their substance abuse policies and drug-testing practices.

The Quest study revealed positive urine drug screens for 4.2 percent of the U.S. workforce in 2016, up from 4.0 percent in 2015. The rate has not reached this level since hitting 4.5 percent in 2004.

"This year's findings are remarkable because they show increased rates of drug positivity for the most common illicit drugs across virtually all drug test specimen types and in all testing populations." shrm.org

Retailer, Tobacco Brand Each Track Shelf Availability via RFID
A tobacco company and a Canadian convenience store chain are beta-testing ultrahigh-frequency (UHF) radio frequency identification-based smart-shelf technology to track the stock of goods on store shelves. The Smart Shelf system, provided by NeWave Sensor Solutions, enables the convenience stores to track when cartons are removed from shelves and, therefore, need to be replenished, or when the number of cartons removed at once is suspicious. By using the technology, the tobacco company and the retailer can each view how products are selling, as well as when stock levels are low, without placing an RFID tag on every product. rfidjournal.com

Wal-Mart Pushes Court To Protect Bribe Investigators' Notes
Wal-Mart Stores Inc. has asked an Arkansas federal judge to halt investors' efforts to question two of its investigators who looked into rampant bribery in its Mexican unit, saying it would seek an emergency intervention by the Eighth Circuit to keep their privileged reports under wraps.

The retailer urged U.S. District Judge Susan Hickey in briefs filed Friday and Monday to reverse her decision from earlier this month that gave the green light for a class of shareholders led by retirement fund City of Pontiac General Employees' Retirement System to depose and gather documents from Ronald Halter, a former FBI investigator hired by Wal-Mart to look into allegations that its Mexican operation ran on bribes. The probe was detailed in a 2012 New York Times story that sent Wal-Mart's share price tumbling, which is the basis for the investor lawsuit.

Judge Hickey concluded that Halter's reports from Mexico, which he sent to his nonattorney boss Joseph Lewis, "simply recounted facts" and were not protected by attorney-client privilege or work product privilege. law360.com
 
Worker says Menards was warned about forklifts before fatal accident
On May 5, a 27-year-old forklift operator named Alec Saunders was crushed to death at the Burnsville Menards.

Saunders hadn't been at the job for long. For training, he'd been made to watch an instructional video, given a paper test, and observed driving. The day of the accident, he was lifting a load of 16-foot lumber that had been stored on a high bunk, possibly 10 to 14 feet tall, according to yard workers. The forklift began to tip over, Saunders leapt out, and was crushed by his machine.

The Occupational Safety and Health Administration (OSHA) is still investigating how the accident happened and whether it could have been prevented. But as news of Saunders' death spread through Menards' ranks, one worker reached out to City Pages to say Menards workers complained for years that the company's forklifts are too small for the loads they carry.

Over the past decade, OSHA has cited Minnesota Menards for 45 safety violations, most of which were found in routine inspections. OSHA suggested that Menards could prevent future tragedies by lowering their shelves, or using different types of forklifts. Two other workers have died in forklift accidents at Menards. oshatoday.com

Is Your Sexual Harassment Training Stale?
As workplace harassment issues continue to evolve, it's imperative for organizations to make sure their sexual harassment training is keeping pace with the changes that are occurring. Issues including religious accommodation, gender identity, politics and bullying are getting more attention-and the advent of social media allows for near-instant distribution to a global audience of any issues that might arise in your group, said Ingrid Fredeen, a vice president of online learning content at compliance software and services firm Navex Global. "Today's harassment course is not the same course from three, five or 10 years ago." wsj.com

20 Retail CEO's Go To Washington Opposing Border Adjustment Tax
The National Retail Federation brought the retailers to Washington to meet with key administration officials and congressional leaders to try to keep a proposed $1 trillion BAT out of comprehensive tax reform currently under consideration. The delegation includes leaders of small businesses, such as Random Harvest from Virginia and Washington, D.C., as well as executives from national retail brands, including Ascena Retail Group, Target, AutoNation, BJ's Wholesale Club, Dillard's, Ikea, Levi Strauss, Pier 1 Imports and QVC.

The NRF reiterated that it strongly supports tax reform. But retailers believe the BAT is bad tax policy that would increase costs on everyday necessities like food, gas, clothing and prescription medicines for the average family by as much as $1,700 in the first year alone. chainstoreage.com

What J.Crew Missed: Technology's Radical Impact on Retail
Fashion executive Mickey Drexler concedes he didn't see how speed and price would drive web shoppers; 10 quarters of falling sales. wsj.com

Sears gets more time to pay creditors

The Container Store Cuts 100 full-time jobs & Freezes Wages
 
Quarterly Same Store Sales Report
 
Lowe's Q1 comp's up 1.9%, U.S. comp's up 2%, net sales up 10.7%
Tilly's Q1 comp's up 0.6%, sales up 0.6%
The Container Store Q1 comp's down 0.2%, sales up 5.3%
Advance Auto Parts Q1 comp's down 2.7%, revenue down 3%
Tiffany Q1 comp's down 3%, Americas comp's down 4%, net sales up 1%
Chico's Q1 comp's down 8.7%, net sales down 9.2%  

Negotiating Know-How From an FBI-Trained Professional Whether or not you're ever in a hostage situation, you'll take away profound insights from Chris Voss' fascinating keynote address, Never Split the Difference—Lessons from a Former Hostage Negotiator. Voss shares important lessons he learned as an FBI negotiator and translates them into strategies you can use to come out ahead in any negotiation—high stakes or not. With four amazing keynotes and 20 breakout sessions, the education program at NRF PROTECT 2017 delivers a full arsenal of proven tactics for preventing loss and ensuring safety and security at your workplace. Register now for a Full Conference Pass to access it all! Save $200 through June 23. REGISTER NOW

Bringing LP and IT to the Big Apple!

We hope you can join us in New York City for 2 days of education and open discussion about advances in intelligent surveillance technology and all you can do with it!

The Retail Leaders Advisory Board ensures the focus is on your needs, challenges, and ambition for a smarter, safer world. Take this opportunity to network, share experiences, find answers to tough questions and understand how to identify the best total solution for you. Let’s get creative and bring it all together!

CEOs Often Find Themselves the Weakest Link
I Do What I Want: A survey of 404 business decision-makers by security company Code42 found 75% of chief executives-and 52% of business decision-makers overall-admitted using applications and programs that are not approved by the IT department. They do it even though 91% of CEOs and 83% of business decision-makers admit their actions pose security risks to their outfits. Eight in 10 CEOs and 65% of business decision-makers said they use unauthorized applications/programs to ensure productivity.

"By using unauthorized programs and applications, business leadership is challenging the very security strategies they demanded be put in place. This makes it clear that a prevention-based approach to security is not sufficient; recovery must be at the core of your strategy." wsj.com

Looking for Budget Justification - Look No Further
Data Breach, Vulnerability Data on Track to Set New Records in 2017
There are so far 1,254 publicly reported data breaches and 4,837 published vulnerabilities in the first quarter of this year.

Enterprise security executives looking for metrics to justify their budgets to top management should have plenty of material to choose from for the rest of year.

Two reports from Risk Based Security this week show that numbers related to data breaches and software vulnerabilities look set to break new records in 2017, if first quarter trends are any indication.

Risk Based Security's analysis of Q1 data showed there were a total of 1,254 publicly reported data breaches worldwide, which together exposed a mind-boggling 3.4 billion records containing sensitive data.

On the vulnerability front, Risk Based Security's VulnDB database published a total of 4,837 vulnerabilities in the first quarter of 2017. That number was 29.2% higher than the number of discovered vulnerabilities in the same quarter in 2016 and some 2,274 more than the vulnerabilities in the widely used National Vulnerability Database (NVD).

The numbers are sobering and suggest that 2017 is well on its way to becoming the worst year on record for data breaches and software vulnerabilities. For all of 2016 for instance, data breaches exposed 4.2 billion records compared to the 3.4 billion in this year's first quarter alone. darkreading.com

Google is under fire for watching you while you shop even when you're not online
Using card data to track ssers visits to stores & make a purchase
Google has long tracked shoppers' activity online. Now it's stepping up its surveillance and watching them offline, as well. 

That means that when anyone makes a purchase at the grocery store or happens to drive by a Home Depot, Google knows.

It's gathering that information using data from multiple apps, from YouTube to Google Maps, combined with billions of credit-card transaction records, the company announced Tuesday.

Specifically, Google has access to about 70% of credit and debit card transactions in the US, the company said.

Google is packaging all of that information together and sharing it with marketers to prove that its online ads are prompting people to make purchases, whether they buy online or in a store.

This new location-tracking service tied to credit card records has raised some privacy concerns.

Google says it protects all customer data and that it doesn't collect or provide marketers with any identifying information for shoppers, such as names or credit card numbers.

The Google services "match transactions" back to Google ads in a secure and privacy-safe way, and only report on aggregated and anonymized store sales to protect your customer data," the company said in a blog post.  businessinsider.com
 
Staying a Step Ahead of Internet Attacks
There's no getting around the fact that targeted attacks - like phishing - will happen. But you can figure out the type of attack to expect next.

First, targeted attacks will happen - especially where there is the potential for financial gain. And second, it is possible to make predictions about these attacks. If one criminal succeeds with a particular type of attack, copycats will soon follow and a trend will emerge. Eventually, toolkits will hit the market, enabling anybody to become a criminal. Take the increasingly popular, targeted business email compromise (BEC) attack as an example, which the FBI estimates grew by 2,370% in less than 24 months.

Predicting fraud trends isn't only about measuring what end users will fall for, though. It's also about understanding which countermeasures are inherently weak.

Think like a Cybercriminal darkreading.com

45% Retailers to Utilize Artificial Intelligence (AI) in 3 yrs.
- Enhance Customer Experience
"The customer experience in a unified commerce world is much more complex than it is in a pure play e-commerce or brick-and-mortar retail environment and we are seeing retailers map out the entire customer journey to design the optimal customer experience," said Perry Kramer, vice president and practice lead at BRP. "This complexity expands exponentially as the proliferation of social media, the Internet of Things, (IoT), artificial intelligence and machine learning influence the retail world and more specifically, the customer journey."

Editor's Note: The key is fitting in LP/AP functionality, deliverables, and service. prweb.com

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Facebook's Leaked Content Guidelines: Monitoring Violence & Safety
Balancing free expression and brand safety can be difficult
A leaked document published by The Guardian outlines the guidelines Facebook is using to monitor big topic issues like violence and racism.

Saying "#stab and become the fear of the Zionist," for example, would be considered a credible threat-and Facebook moderators would be able to remove that particular content. But saying "kick a person with red hair" or "let's beat up fat kids" is not considered a realistic threat of violence.

Similarly, videos featuring violent deaths will be marked as disturbing, but will not always be deleted because they might raise awareness about issues such as mental illness.

Clearly, there are gray areas in the way content is handled.

What the leak has done is shed light on one simple truth: Publishing mammoths like Facebook and Google (which has also experienced its share of controversy over content) can't currently provide 100% brand safety.

At scale, user-generated content provides too great of a challenge. And this doesn't necessarily bode well for advertisers.

Putting better content guidelines in place has been a priority for Facebook. To help curb the problem, CEO Mark Zuckerberg said he'd hire 3,000 people to review videos and other posts, with an aim toward speeding responses to problem posts. emarketer.com

As Amazon recaps a record year, shareholders meeting goes bananas
In fact, despite all those numbers, the annual meeting was most notable for its heavy focus on political and social issues, as protesters and shareholders alike challenged the company on a variety of important topics.

First on the list was the Rev. Jesse Jackson. The civil rights leader made a return visit to the meeting, asking the first question during the Q&A with Amazon CEO Jeff Bezos. Jackson urged Amazon to create a special commission on gender equality and racial justice, called for more diversity on the company’s board of directors, and asked its executives to take another look at Amazon’s delivery practices in minority urban neighborhoods.

“We need your leadership,” Rev. Jackson said. “We’re in a dangerous season of racial and gender polarization in our country. We’re somewhere between anxious, scared and embarrassed. ... We’ve globalized capital and technology — we’ve not globalized human rights.”

Bezos deftly fielded a variety of societal and political questions at the meeting, but when it came to Jackson’s multifaceted query, the Amazon CEO gave the floor to someone even more experienced in such issues: Jay Carney, the former White House press secretary, who is now Amazon’s senior vice president of corporate affairs.

“Since you visited us two years ago, we’ve taken significant steps toward enhancing diversity at Amazon through various programs,” Carney told Jackson, also pointing to the company’s efforts to improve technical education for underserved communities. “We are going to continue to work on this. It’s very important to my boss and to all of us in leadership at Amazon.” geekwired.com

Keynote Recap from the 2017 CNP Expo
Ex-Con Fraudster Tells Audience Exactly How Criminals are Stealing from Them
When a fraud pioneer talks, merchant audiences listen—closely. Keynote addresses at the 2017 CNP Expo kicked off today with former U.S. Most Wanted hacker and fraudster Brett Johnson. The capacity general session audience was wowed by tales of Johnson’s exploits and those of his former confederates—some of the most notorious cybercriminals in history.

Johnson, who now makes his living consulting for CNP companies that want to know how they are being defrauded by his criminal descendants, also shared some of the tactics they use in the most pernicious forms of fraud currently affecting CNP merchants—friendly fraud, ATOs and synthetic fraud. Merchants around the room, many who by a show of hands had never heard of synthetic fraud, were walked through a typical scam by Johnson and the lengths organized fraudsters will go to in search of vulnerabilities. cardnotpresent.com

New York & Co. banks on a site redesign to increase online orders

ORC News
Sponsored by NEDAP

Retail Crime News
Sponsored by Security Resources
 

Sentencing Updates

Columbus, GA: Peachtree Mall murder suspects sentenced Tuesday
Three murder suspects found guilty for their involvement in the deadly March 2016 Peachtree Mall shooting were sentenced Tuesday afternoon. The judge sentenced 19-year-old Xzavaien Jones to: Life without parole on both felony and malice murder charges. Aggravated assault: 20 years, Possession of firearm during felony: 15 years and $10,000 fine, Street gang: 15 years concurrent and $10,000 fine. The judge sentenced 26-year-old Terrell McFarland and 24-year-old Tekoa Young to: Life with possibility of parole both murder charges (merged), Aggravated assault 20 years concurrent with life sentences, Violation of street gang terrorism prevention: 5 years (concurrent) and $10,000, “We were disappointed in the verdict in this case, but I think as far as sentencing goes, the court couldn’t have done anything better for her,” Young’s defense attorney William Kendrick said. “So we’re happy for her in that regard.” The defense is already prepared to file motions for a new trial. wrbl.com

Robberies & Thefts

Converse, TX: Police search for mini-skirted, high heel-wearing Walmart robbery suspect
Investigators say the male and female arrived at the Wal-Mart around 8 a.m. on Friday, May 12th. The woman is described as a very attractive female, who was wearing a short mini skirt and high heels. The man was dressed in a t-shirt and basketball shorts. The man walked around the store while the woman 'shopped.' They say after the man walked out of the store, the woman then approached the front of the store, made no attempt to go to a register, and headed straight for an exit. Investigators say when a manager stopped her, the man re-entered the store and grabbed the basket and pointed a black handgun at the manager and told him to back off. foxsanantonio.com

Inside Florida's stolen gun problem; Are licensed gun dealers fueling thefts?
Brazen thieves raiding Florida gun shops at rates, even the highest authorities can't explain
"We don't really know what's driving the increase," said Special-Agent Daryl McCrary of the Alcohol, Tobacco Firearms and Explosives (ATF) Tampa Division. ATF is the federal arm that investigates all firearm thefts from federally licensed gun dealers. By law, licensed gun dealers must report any lost or stolen gun to ATF. Since 2013, ATF data shows gun thefts from licensed dealers in Florida have shot up 167%, taking the Sunshine State from the 10th state with the most reported lost or stolen guns from licensed dealers to #2, in just 3 years. With Palm Beach County leading the pack since, at least, 2015. wptv.com

Austin, TX: ‘Get a damn job’, store clerk confronts serial robber
Austin Police hope you can help them track down a pointy-nosed man they believe has been on a crime spree at convenience stores throughout the city. In the seven robberies that are spread across the city, the man enters the store, displays a gun and demands money from a register. “He came storming in with a gun already pointed at both of us,” Kiellor Conn, one of the victims said. He was in the store just after opening time with his boss, when the suspect came in. Conn’s boss, Rosemary, Omar says she felt more anger than fear. “Furious, furious I just can’t even, there’s no other word to say it, I was furious,” Omar says. “[I told him] get a damn job like the rest of us!” kxan.com

Jared - The Galleria of Jewelry, Scottsdale Fashion Square, Scottsdale, AZ reported a Grab & Run on 5/23, item valued at $3,699

Zales in the LA CANTERA, San Antonio, TX reported a Credit Fraud on 5/17, item valued at $8,759

Peoples Jewellers in the Seasons of Tuxedo Outlet Collection, Winnipeg, MB, CN reported a Smash & Grab Robbery on 5/23, items valued at $19,488

Piercing Pagoda in the Staten Island Mall, Staten Island, NY reported a Grab & Run on 5/21, item valued at $1,099

Fire

Update: San Antonio, TX: Only business back open after fatal Ingram Road fire gives back to firefighters
A West Side business owner is feeling emotional and thankful. His business was the only one in the strip mall off Ingram Road left without serious fire damage after a massive four-alarm fire on Thursday.

Sound Check concert venue was spared the night firefighter Scott Deem was killed and two other heroes were injured. Unlike many of its neighbors, Sound Check is already back open.

All proceeds will go to the fallen and injured firefighters' families. There will be possible appearances by Kevin Fowler, Tex-Mex Maniacs, Flaco Jimenez and Augie Meyers.  ksat.com

Update: Johnson City, NY: Prison for man who set fire at Weis, faked crime calls

Bomb Threat

Wilkesboro, NC: Woman charged with making bomb threat, assault while at Walmart

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Tip of the Day
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Developing your verbal skills and focusing on your specific word usage to convey messages is incredibly important for any successful executive. However, developing your ability to listen and hear what they're saying is just as important and in some cases may be even more so. It's great to be able to articulate in a manner that shows your subject matter expertise, but it's even better if you can mold it and change it on a dime based on what you're hearing and seeing. And if you're too busy talking, you may just miss the entire conversation and say something that doesn't even fit. Active listening requires focus and attention and, as Abraham Lincoln said, "Better to remain silent and be thought a fool than to speak out and remove all doubt."

Just a Thought,
Gus

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