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Organized Retail Crime
The Great Debate #2
Chris DeSantis, Dir. of Central Inv. &
TJ Flynn, Market Inv. Sr. Mgr., J.C.
Jim Cosseboom, Mgr., Inv. & Corp.
Security, Ahold USA; and
Tarik Sheppard, NYPD Lt. Dep. Comm. of
Originally Published 5-6-16
Hear from four professionals with unique skills in developing and leading ORC
programs in the public and private sectors:
Chris DeSantis, Director of Central
Investigations & ORC, Macy's;
TJ Flynn, Market Investigations Sr.
Manager, J.C. Penney;
Jim Cosseboom, Manager, Investigations &
Corporate Security, Ahold USA, Inc.; and
Tarik Sheppard, NYPD Lt. Deputy
Commissioner of Public Information. Learn why technology is a double-edged sword
when it comes to ORC, how decriminalization laws are forcing retailers to build
bigger cases, and where we're at in establishing a national information-sharing
Episode Sponsored By:
Solution Providers, have a video or
commercial you want to publish?
Sponsored by WG Security Products, Inc.
Vector Security® Managers and Senior Executives Build and Donate Wheelchairs to
Paralyzed Veterans of America
In a team-building exercise that involved the
assembly of wheelchairs for paralyzed U.S. veterans, Vector Security's managers
and senior executives constructed travel-version wheelchairs for donation to the
Keystone Chapter of the Paralyzed Veterans of America. The wheelchairs will
assist in increasing mobility for supported member veterans.
The event took place earlier this month in Pittsburgh, where Vector Security is
based, as part of Vector University, a two-year internal management-level
program that instructs on the various areas of the company's business and how
team members can contribute to success. In the exercise, the teams built
wheelchairs through a series of challenges to earn parts of the chairs that were
needed to complete assembly.
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Bomber Was Part of a Network
"And as I've said, it continues at a pace. There's extensive investigations
going on and activity taking place across Greater Manchester as we speak."
The Manchester bombing has raised concern across Europe. Cities including
Paris, Nice, Brussels, St Petersburg, Berlin and London have suffered
militant attacks in the last two years.
A fifth person has been arrested, police said on
Wednesday. The man, who was carrying a package, was arrested in the town of
Wigan, 17 miles (27 km) to the west of Manchester city center.
younger brother arrested in Tripoli suspicion of links with Islamic State
An Academic Analysis -
How Terrorist Attacks Influence Consumer
The Impulse to Avoid Risky Situations and Be
For obvious reasons, commercial and crowded venues such as malls, movie
theaters, trains, buses, restaurants, and hotels are prime terrorist
targets. These are the very places we frequent as consumers and so, after an
attack, we naturally experience a loss of control.
When a person loses control over any aspect of their life, they will
go to great lengths to try and get it back. A common way to gain
control is by changing behavior that is likely to put them in harm's way,
even if the behavior is entrenched and habitual.
Consumer psychologists Michal Herzenstein, Sharon Horsky, and Steve Posavac
studied the effects of the loss of control due to terrorism on Israeli
consumers. (Many studies of effects of terrorism on consumers are
done in Israel because Israeli citizens have had to deal with numerous
terrorist attacks over the past two decades).
The authors found that to deal with their lost sense of control, Israeli
consumers engaged in a variety of avoidant behaviors,
disrupting their normal buying habits drastically. A common strategy is to
stop shopping in stores and malls and migrate
to online buying. Another is to change one's normal shopping
patterns to avoid risky situations. A third one is to move more consumption
back into the home. After 9/11, people ate and entertained at home
more often and restaurant sales fell off a cliff. Part 2
Failed Workplace Drug
Tests Reach 12-Year High
American workers are using drugs, such as cocaine, marijuana and
methamphetamines, at the highest rate since 2004, which contributed to a
12-year high in positive workplace drug-test results, according to the
annual Quest Diagnostics Drug Testing Index. This makes it critical for
employers to review-and possibly update-their substance abuse policies and
The Quest study revealed positive urine drug screens for 4.2 percent of the
U.S. workforce in 2016, up from 4.0 percent in 2015. The rate has not
reached this level since hitting 4.5 percent in 2004.
"This year's findings are remarkable because they show increased rates of
drug positivity for the most common illicit drugs across virtually all drug
test specimen types and in all testing populations."
Retailer, Tobacco Brand
Each Track Shelf Availability via RFID
A tobacco company and a Canadian convenience store chain are beta-testing
ultrahigh-frequency (UHF) radio frequency identification-based smart-shelf
technology to track the stock of goods on store shelves. The Smart Shelf
system, provided by
NeWave Sensor Solutions, enables the convenience stores to track when
cartons are removed from shelves and, therefore, need to be replenished, or
when the number of cartons removed at once is suspicious. By using the
technology, the tobacco company and the retailer can each view how products
are selling, as well as when stock levels are low, without placing
an RFID tag on every product.
Wal-Mart Pushes Court To
Protect Bribe Investigators' Notes
Wal-Mart Stores Inc. has asked an Arkansas federal judge to halt
investors' efforts to question two of its investigators who looked into
rampant bribery in its Mexican unit, saying it would seek an emergency
intervention by the Eighth Circuit to keep their privileged reports under
The retailer urged U.S. District Judge Susan Hickey in briefs filed Friday
and Monday to reverse
decision from earlier this month that gave the green light for
a class of shareholders led by retirement fund City of Pontiac General
Employees' Retirement System to depose and gather documents from Ronald
Halter, a former
FBI investigator hired by Wal-Mart to look into allegations that its
Mexican operation ran on bribes. The probe was detailed in a 2012
New York Times story that sent Wal-Mart's share price tumbling, which is
the basis for the investor lawsuit.
Judge Hickey concluded that Halter's reports from Mexico, which he sent to
his nonattorney boss Joseph Lewis, "simply recounted facts" and were not
protected by attorney-client privilege or work product privilege. law360.com
Worker says Menards was
warned about forklifts before fatal accident
On May 5, a 27-year-old forklift operator named Alec Saunders was crushed to
death at the Burnsville Menards.
Saunders hadn't been at the job for long. For training, he'd been made to
watch an instructional video, given a paper test, and observed driving. The
day of the accident, he was lifting a load of 16-foot lumber that had been
stored on a high bunk, possibly 10 to 14 feet tall, according to yard
workers. The forklift began to tip over, Saunders leapt out, and was crushed
by his machine.
The Occupational Safety and Health Administration (OSHA) is still
investigating how the accident happened and whether it could have been
prevented. But as news of Saunders' death spread through Menards' ranks, one
worker reached out to City Pages to say Menards workers complained
for years that the company's forklifts are too small for the loads they
Over the past decade, OSHA has cited Minnesota Menards for 45 safety
violations, most of which were found in routine inspections. OSHA
suggested that Menards could prevent future tragedies by lowering their
shelves, or using different types of forklifts. Two other workers
have died in forklift accidents at Menards.
Is Your Sexual
Harassment Training Stale?
As workplace harassment issues continue to evolve, it's imperative for
organizations to make sure their sexual harassment training is keeping pace
with the changes that are occurring. Issues including religious
accommodation, gender identity, politics and bullying are getting more
attention-and the advent of social media allows for near-instant
distribution to a global audience of any issues that might arise in your
group, said Ingrid Fredeen, a vice president of online learning content at
compliance software and services firm Navex Global. "Today's harassment course
is not the same course from three, five or 10 years ago."
20 Retail CEO's Go To
Washington Opposing Border Adjustment Tax
The National Retail Federation brought the retailers to Washington to meet
with key administration officials and congressional leaders to try to keep a
proposed $1 trillion BAT out of comprehensive tax reform currently under
consideration. The delegation includes leaders of small businesses, such as
Random Harvest from Virginia and Washington, D.C., as well as executives
from national retail brands, including Ascena Retail Group, Target,
AutoNation, BJ's Wholesale Club, Dillard's, Ikea, Levi Strauss, Pier 1
Imports and QVC.
The NRF reiterated that it strongly supports tax reform. But retailers
believe the BAT is bad tax policy that would increase costs on everyday
necessities like food, gas, clothing and prescription medicines for the
average family by as much as $1,700 in the first year alone.
What J.Crew Missed:
Technology's Radical Impact on Retail
Fashion executive Mickey Drexler concedes he didn't see how speed and price
would drive web shoppers; 10 quarters of falling sales.
Sears gets more time
to pay creditors
The Container Store
Cuts 100 full-time jobs & Freezes Wages
Quarterly Same Store
Lowe's Q1 comp's up 1.9%, U.S. comp's up 2%, net sales up 10.7%
Tilly's Q1 comp's up 0.6%, sales up
The Container Store Q1 comp's down 0.2%, sales up 5.3%
Advance Auto Parts Q1 comp's down 2.7%, revenue down 3%
Tiffany Q1 comp's down 3%, Americas comp's down 4%, net sales up 1%
Chico's Q1 comp's down 8.7%, net sales down 9.2%
Negotiating Know-How From
an FBI-Trained Professional
Whether or not you're ever in a hostage situation,
you'll take away profound insights from Chris Voss' fascinating
Never Split the Difference—Lessons from a Former Hostage
Negotiator. Voss shares important lessons he learned as
an FBI negotiator and translates them into strategies you can use to
come out ahead in any negotiation—high stakes or not.
With four amazing keynotes and 20
breakout sessions, the education program at
NRF PROTECT 2017 delivers a full arsenal of
proven tactics for preventing loss and ensuring safety and security
at your workplace.
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Spotlight on Axis
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We hope you can join us in New York City for 2
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to identify the best total solution for you. Let’s get creative and bring it all
CEOs Often Find Themselves
the Weakest Link
I Do What I Want: A survey of 404 business decision-makers by
security company Code42 found 75% of chief executives-and 52% of business
decision-makers overall-admitted using applications and programs that are not
approved by the IT department. They do it even though 91% of CEOs and 83% of
business decision-makers admit their actions pose security risks to their
outfits. Eight in 10 CEOs and 65% of business decision-makers said they use
unauthorized applications/programs to ensure productivity.
"By using unauthorized programs and applications, business leadership is
challenging the very security strategies they demanded be put in place. This
makes it clear that a prevention-based approach to security is not sufficient;
recovery must be at the core of your strategy." wsj.com
Looking for Budget
Justification - Look No Further
Data Breach, Vulnerability Data on Track to Set New
Records in 2017
There are so far 1,254 publicly reported data breaches and 4,837
published vulnerabilities in the first quarter of this year.
Enterprise security executives looking for metrics to justify their budgets to
top management should have plenty of material to choose from for the rest of
Two reports from Risk Based Security this week show that numbers related to data
breaches and software vulnerabilities look set to break new records in 2017, if
first quarter trends are any indication.
Risk Based Security's analysis of Q1 data showed there were a total of
1,254 publicly reported data breaches worldwide, which together
exposed a mind-boggling 3.4 billion records containing sensitive data.
On the vulnerability front, Risk Based Security's VulnDB
database published a total of 4,837 vulnerabilities in the first quarter of
2017. That number was 29.2% higher than the number of
discovered vulnerabilities in the same quarter in 2016 and some 2,274 more than
the vulnerabilities in the widely used National Vulnerability Database (NVD).
The numbers are sobering and suggest that 2017 is well on its way to
becoming the worst year on record for data breaches and software vulnerabilities.
For all of 2016 for instance, data breaches exposed 4.2 billion records compared
to the 3.4 billion in this year's first quarter alone.
Google is under fire for watching you while you
shop even when you're not online
Using card data to track ssers visits to stores &
make a purchase
Google has long tracked shoppers' activity online. Now it's stepping up its
surveillance and watching them offline, as well.
That means that when anyone makes a purchase at the grocery store or happens to
drive by a Home Depot, Google knows.
It's gathering that information using data from multiple apps, from YouTube to
Google Maps, combined with billions of credit-card transaction records, the
company announced Tuesday.
Specifically, Google has access to about 70% of credit and debit card
transactions in the US, the company said.
Google is packaging all of that information together and sharing it with
marketers to prove that its online ads are prompting people to make purchases,
whether they buy online or in a store.
This new location-tracking service tied to credit card records
has raised some privacy concerns.
Google says it protects all customer data and that it doesn't collect or
provide marketers with any identifying information for shoppers, such
as names or credit card numbers.
The Google services "match transactions" back to Google ads in a secure and
privacy-safe way, and only report on aggregated and anonymized store sales to
protect your customer data," the company said
in a blog post.
Staying a Step Ahead of
There's no getting around the fact that targeted attacks - like phishing - will
happen. But you can figure out the type of attack to expect next.
First, targeted attacks will happen - especially where there is the potential
for financial gain. And second, it is possible to make predictions about these
attacks. If one criminal succeeds with a particular type of attack, copycats
will soon follow and a trend will emerge. Eventually, toolkits will hit the
market, enabling anybody to become a criminal. Take the increasingly popular,
targeted business email compromise (BEC) attack as an example, which the FBI
grew by 2,370% in less than 24 months.
Predicting fraud trends isn't only about measuring what end users will fall for,
though. It's also about understanding which countermeasures are inherently weak.
Think like a Cybercriminal
45% Retailers to Utilize
Artificial Intelligence (AI) in 3 yrs.
- Enhance Customer Experience
"The customer experience in a unified commerce world is much more complex than
it is in a pure play e-commerce or brick-and-mortar retail environment and we
are seeing retailers map out the entire customer journey to design the optimal
customer experience," said Perry Kramer, vice president and practice lead at
BRP. "This complexity expands exponentially as the proliferation of social
media, the Internet of Things, (IoT), artificial intelligence and machine
learning influence the retail world and more specifically, the customer
Editor's Note: The key is fitting in LP/AP functionality,
deliverables, and service.
Sponsored by Vector Security Network
Crime Stoppers a
remarkable resource for Toronto police
“They are the best detectives in town”
"They are the best detectives in down." That’s true of Toronto Police
detectives in all units, but it’s not what former chief David Boothby meant.
No police officer or investigation can go forward without help from the
“Crime Stoppers is so vital,” said Boothby, who was chief
from 1995-2000. “So many crimes are solved thanks to information
from regular people who just want to help police and help their
There were tangible examples of that at the 21st Annual
Toronto Crime Stoppers Dinner on Wednesday night at the Liberty Grand —
namely a table stacked with illegal guns taken off the street thanks to tips
from the public.
“Every one that is taken off the street is one less
that can hurt somebody,” said former chief Julian Fantino, who was the
city’s top cop from 2000-2005.
The two former chiefs came to support
current Chief Mark Saunders at this year’s dinner because they know the
importance of Crime Stoppers. It began in 1984 when then-chief Jack Marks
and now-retired staff superintendent Gary Grant developed the program.
Saunders knows that even on a night when police come out to raise money
for such an important program, crime does not stop. That's why Crime
Stoppers is so vital.
Canada Continues to
Attract International Retailers
Canadian Push Alive & Well - With 43% of New
Retailers From the U.S.
Canada continues to be
one of the world’s top markets for international brands seeking to open
freestanding stores. A substantial number of retailers opened their first
stores in Canada last year, and the trend will continue into 2017 and
As well, CBRE
has just released its
10th annual study (PDF download) of international retail expansion,
ranking Toronto as North America’s top city for international brands
entering the market. Toronto was the only city in North America to
make the study’s top 10 list and according to CBRE, 43% of the
retailers that entered the city were from the United States.
Mystery shopping recruiter in Canada struggles
to find workers because of scammers
Toronto mystery shopper recruiter says the people behind those scams are
hurting her business by making potential recruits skeptical.
Some even had the audacity to pose as her online.
When she reaches out to potential recruits, it often takes time to convince
them she is legitimate. She has even had people call her to complain they
had been fooled by a scam under her own name.
Her company has
recruited tens of thousands of Canadians to be secret shoppers.
This type of employment has become a major target for scam artists
posing as legitimate recruiting firms and targeting victims on social media.
Statistics collected by the Canadian Anti-Fraud Centre show 204 job
scams in just the first two months of 2017, with a cost to victims of
The scam is common but fairly complicated. Someone
poses as a legitimate business looking for recruits on social media or via
text message. When they find a potential victim, that person is sent a
cheque, told to cash it, keep a portion of the money for themselves, spend
some at the business retail outlet they are being asked to evaluate and
return the rest to the scammer.
A few days later, the victim finds
out the original cheques were fraudulent and they are on the hook for the
money they just returned.
'I just lost
everything': Manotick Fire destroys shops, causes $1 million in damage
owners in Manotick are reeling from a commercial fire that destroyed their
shops overnight and caused approximately $1 million in damages.
Fire ripped through four businesses along Manotick Main Street in
the heart of the village in rural south Ottawa, leaving nothing but charred
remains and devastation for longtime store owners. V's Cupcakes, the
Manotick Butcher, Tops Pizza, and engineering consulting firm EBA were
Heavy black smoke could also be seen billowing out of the
buildings as fire crews were on scene trying to contain the fire. The
cause of the fire is still a mystery to store owners.
"I just lost everything," the owner of V's Cupcakes shop told CBC News
Sunday morning in a phone call. "I don't know what's going to happen."
Canada Retail Sales Rise 0.7% in March on
Demand for Cars
component, retail sales fell 0.2% in month
Inc dealt blow after its website goes down during push for customers to shop
Calgary, AB: Two dead
following shooting in grocery store parking lot
Calgary Police Service has recovered a suspect vehicle in connection with a
Sunday evening shooting in the city’s southeast that left two men dead.
“Two males were approached by a third male, shots rang out and two male victims
were deceased at the scene,” said Insp. Don Coleman of the CPS Homicide Unit.
“The investigation has shown that the third person did arrive and leave in a
The Calgary Police Service Homicide Unit is leading the
investigation into the double homicide and members are attempting to secure
surveillance recordings of the scene.
Coleman says the fact the
shooting occurred in a busy grocery store parking lot is especially
“The store was open. There were people in the parking lot,
people in their vehicles," said Coleman. "It speaks to the complete disregard
for public safety a lot of these individuals have and the blatant disrespect for
anybody else and their wellness.”
Calgary, AB: Police
investigate after body found in parking lot of a Calgary Walmart
Calgary police are investigating what they’re calling an ‘undetermined death”
after the body of a man was found in an SUV parked in the lot of the McKenzie
Towne Walmart Thursday afternoon.
Police were called to the lot in the
4700 block of 130 Avene S.E around 4:30 p.m. to check on the welfare of a man in
a silver SUV. Emergency medical crews later declared the man dead at the scene,
which was cordoned off for several hours.
That’s standard procedure for
an undetermined death investigation, police said in a news release.
Edmonton, AB: 'Hangover
Bandit' finally busted after convenience store robbery
Kelowna-made baby romper
caught in counterfeit conspiracy
Hamilton, ON: Over $1000
worth of product stolen from Love Shop, duo charged
Update: Laval, QC: Jewelry store robber sentenced
to 15 years behind bars
Verdun, QC: Police
increase patrols following theft of store furniture
Robberies and Burglaries
Pine Plaza Liquor Store - Whitecourt, AB - Armed
• Shoppers Drug Mart - St John's, NL - Armed Robbery
United Video - Hamilton, ON - Armed Robbery
Dedicated to the retail LP/AP
IT Security Communities
Interested in getting involved?
Let us know!
Sponsored by The Zellman Group
Facebook's Leaked Content
Guidelines: Monitoring Violence & Safety
Balancing free expression and brand safety can be
A leaked document
published by The Guardian outlines the guidelines Facebook
is using to monitor big topic issues like violence and racism.
Saying "#stab and become the fear of the Zionist," for example, would be
considered a credible threat-and Facebook moderators would be able to remove
that particular content. But saying "kick a person with red hair" or "let's beat
up fat kids" is not considered a realistic threat of violence.
Similarly, videos featuring violent deaths will be marked as disturbing, but
will not always be deleted because they might raise awareness about issues such
as mental illness.
Clearly, there are gray areas in the way content is handled.
What the leak has done is shed light on one simple truth: Publishing mammoths
like Facebook and Google (which has also
experienced its share of controversy over content) can't currently provide
100% brand safety.
At scale, user-generated content provides too great of a challenge. And this
doesn't necessarily bode well for advertisers.
Putting better content guidelines in place has been a priority for Facebook. To
help curb the problem, CEO Mark Zuckerberg said he'd hire 3,000 people to review
videos and other posts, with an aim toward speeding responses to problem posts.
As Amazon recaps a record year,
shareholders meeting goes bananas
In fact, despite all
those numbers, the annual meeting was most notable for its heavy focus on
political and social issues, as protesters and shareholders alike challenged the
company on a variety of important topics.
First on the list was the Rev.
Jesse Jackson. The civil rights leader made a return visit to the meeting,
asking the first question during the Q&A with Amazon CEO Jeff Bezos.
Jackson urged Amazon to create a special commission on gender equality and
racial justice, called for more diversity on the company’s
board of directors, and asked its executives to take another look at
Amazon’s delivery practices in minority urban neighborhoods.
your leadership,” Rev. Jackson said. “We’re in a dangerous season of racial and
gender polarization in our country. We’re somewhere between anxious, scared and
embarrassed. ... We’ve globalized capital and technology — we’ve not globalized
Bezos deftly fielded a variety of societal and
political questions at the meeting, but when it came to Jackson’s
multifaceted query, the Amazon CEO gave the floor to someone even more
experienced in such issues: Jay Carney, the former White House press secretary,
who is now
Amazon’s senior vice president of corporate affairs.
visited us two years ago, we’ve taken significant steps toward enhancing
diversity at Amazon through various programs,” Carney told Jackson, also
pointing to the company’s efforts to improve technical education for underserved
communities. “We are going to continue to work on this. It’s very important to
my boss and to all of us in leadership at Amazon.”
Keynote Recap from the 2017
Fraudster Tells Audience Exactly How Criminals are Stealing from Them
When a fraud pioneer talks, merchant audiences
listen—closely. Keynote addresses at the 2017 CNP Expo kicked off today with
former U.S. Most Wanted hacker and fraudster Brett Johnson. The capacity general
session audience was wowed by tales of Johnson’s exploits and those of his
former confederates—some of the most notorious cybercriminals in history.
Johnson, who now makes his living consulting for CNP companies that want to
know how they are being defrauded by his criminal descendants, also shared some
of the tactics they use in the most pernicious forms of fraud currently
affecting CNP merchants—friendly fraud, ATOs and synthetic fraud. Merchants
around the room, many who by a show of hands had never heard of synthetic fraud,
were walked through a typical scam by Johnson and the lengths organized
fraudsters will go to in search of vulnerabilities.
New York & Co. banks on a site redesign to
increase online orders
"Fraud is not a person - it is a dynamic grouping of statistics that deviate
from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent
Oregon man suspected of
stealing 800 pairs of shoes from Nike factory store
A 52-year-old man with 23 felony convictions was charged with five counts of
theft last week and is suspected of stealing 800 pairs of shoes from a Nike
Factory store in northeast Portland. The documents revealed that Kelvin Torain
Millage admitted to officers that he stole $5,000 worth of shoes and sold them
on the street as a means to fund his drug addiction. Police identified Millage
after reviewing the Nike store’s surveillance footage. Millage had three bags of
heroin upon his arrest. His criminal record includes 23 felony, 22 misdemeanor
and 21 probation violations.
Los Angeles, CA: 11 people arrested in
local ID theft, credit card fraud raids
were arrested in a series of early morning raids in Los Angeles and Orange
counties on Tuesday as part of federal identity-theft, credit card and narcotics
probes. A warrant was served by FBI agents and other law enforcement agencies
about 6 a.m. in La Mirada, said Laura Eimiller of the FBI. Additional searches
were carried out in La Habra, Whittier and Norwalk.
Hartford, NY: Three Charged With $1,900 Grand Larceny In JC Penney Theft
Three women have been arrested for allegedly stealing clothing from the JC
Penney store at the Sangertown Mall. New Hartford Police say Quinnasia Berry,
21, Misheena Watson, 35 and Janay Hymes, 21, stole 66 articles of clothing
valued at over $1,900. Police say the three suspects fled the store on foot and
were found still on the mall property.
Syracuse, NY: Judge’s
unusual plea deal in Smith Restaurant Supply theft
hinges on $1
William G. Shaw's plea deal to settle charges he stole from Smith Restaurant
Supply, his employer of 22 years, hinges on $1. In an unusual plea deal, Supreme
Court Justice John Brunetti allowed Shaw to plead guilty to second-degree
larceny, which encompasses thefts greater than $50,000. However, if the district
attorney can't prove in a June 8 restitution hearing that Shaw stole even $1
more than $50,000 from his employer, the defendant will be allowed to change his
plea to a lesser charge of third-degree larceny. Shaw must pay restitution and
he will face a day in jail for every $1,000 he took over $20,000. At the time of
his arrest, Shaw,58, of Lakeland, was accused of stealing $24,000 between 2014
to 2016 by recording items as being returned to the store for cash refunds and
then pocketing the cash.
Montgomery County, TX: Mom, daughter caught
in alleged store return, tampered ID scam
A mother and
daughter duo is accused of altering their state-issued IDs as part of a scheme
to return items to big box stores for cash. The alleged scheme was uncovered
Sunday, when Montgomery County Precinct 4 Deputy Constable Jesse Bullinger
pulled over Rosas for minor traffic violations. Bullinger soon realized the IDs
had been altered. "They changed a 3 to an 8, they did a good job, you could
barely tell. You had to really look at it," he said. After Bullinger and his
partner got permission to search the car, they found piles of receipts and a
detailed notebook. The receipts were from Walmart, Ross, Home Depot and other
big box stores. The pair was arrested and charged with tampering with the IDs.
However, any charge of theft will take additional investigating.
UK: Shoplifting at five-year high as brazen
thieves no longer fear they will be caught; Gangs of thieves have cashed in on
Retailers reckon a drop in the number of
officers has led to more thefts from stores as crooks become ever more brazen.
Some have walked out of shops with carts full of stolen goods. Store chiefs
believe shoplifters think they are unlikely to be arrested and that their
confidence has also fuelled violence against staff. The British Retail
Consortium said organized gangs stole goods such as alcohol and DVDs in bulk
while also targeting designer clothing, handbags and electrical goods. Grocery
thefts tended to be low value items such as bread and milk. Shoplifting
offences recorded by police forces in England and Wales rose 8% last year to
almost 360,000. Of the 61,500 shoplifters taken to court last year, 57,000 were
convicted, of whom around 12,000 were jailed.
The BRC’s Hugo Rosemont
said police cuts meant there was “less of a deterrent” and alarm over violence.
Retail Crime News
Sponsored by Security Resources
Columbus, GA: Peachtree
Mall murder suspects sentenced Tuesday
murder suspects found guilty for their involvement in the deadly March 2016
Peachtree Mall shooting were sentenced Tuesday afternoon. The judge
sentenced 19-year-old Xzavaien Jones to: Life without parole on both felony
and malice murder charges. Aggravated assault: 20 years, Possession of
firearm during felony: 15 years and $10,000 fine, Street gang: 15 years
concurrent and $10,000 fine. The judge sentenced 26-year-old Terrell
McFarland and 24-year-old Tekoa Young to: Life with possibility of parole
both murder charges (merged), Aggravated assault 20 years concurrent with
life sentences, Violation of street gang terrorism prevention: 5 years
(concurrent) and $10,000, “We were disappointed in the verdict in this case,
but I think as far as sentencing goes, the court couldn’t have done anything
better for her,” Young’s defense attorney William Kendrick said. “So we’re
happy for her in that regard.” The defense is already prepared to file
motions for a new trial.
Robberies & Thefts
Converse, TX: Police
search for mini-skirted, high heel-wearing Walmart robbery suspect
Investigators say the male and female arrived at the Wal-Mart around 8
a.m. on Friday, May 12th. The woman is described as a very attractive
female, who was wearing a short mini skirt and high heels. The man was
dressed in a t-shirt and basketball shorts. The man walked around the store
while the woman 'shopped.' They say after the man walked out of the store,
the woman then approached the front of the store, made no attempt to go to a
register, and headed straight for an exit. Investigators say when a manager
stopped her, the man re-entered the store and grabbed the basket and pointed
a black handgun at the manager and told him to back off.
Inside Florida's stolen gun problem; Are
licensed gun dealers fueling thefts?
raiding Florida gun shops at rates, even the highest authorities can't
"We don't really know what's driving the
increase," said Special-Agent Daryl McCrary of the Alcohol, Tobacco Firearms
and Explosives (ATF) Tampa Division. ATF is the federal arm that
investigates all firearm thefts from federally licensed gun dealers. By law,
licensed gun dealers must report any lost or stolen gun to ATF. Since 2013,
ATF data shows gun thefts from licensed dealers in Florida have shot up
167%, taking the Sunshine State from the 10th state with the most reported
lost or stolen guns from licensed dealers to #2, in just 3 years. With Palm
Beach County leading the pack since, at least, 2015.
Austin, TX: ‘Get a damn job’, store
clerk confronts serial robber
Austin Police hope you
can help them track down a pointy-nosed man they believe has been on a crime
spree at convenience stores throughout the city. In the seven robberies that
are spread across the city, the man enters the store, displays a gun and
demands money from a register. “He came storming in with a gun already
pointed at both of us,” Kiellor Conn, one of the victims said. He was in the
store just after opening time with his boss, when the suspect came in.
Conn’s boss, Rosemary, Omar says she felt more anger than fear. “Furious,
furious I just can’t even, there’s no other word to say it, I was furious,”
Omar says. “[I told him] get a damn job like the rest of us!”
Jared - The Galleria of Jewelry,
Scottsdale Fashion Square, Scottsdale, AZ reported a Grab & Run on 5/23,
item valued at $3,699
Zales in the LA CANTERA, San Antonio, TX reported a Credit Fraud on
5/17, item valued at $8,759
Peoples Jewellers in the Seasons of
Tuxedo Outlet Collection, Winnipeg, MB, CN reported a Smash & Grab Robbery
on 5/23, items valued at $19,488
Piercing Pagoda in the Staten Island
Mall, Staten Island, NY reported a Grab & Run on 5/21, item valued at $1,099
Update: San Antonio, TX:
Only business back open after fatal Ingram Road fire gives back to
A West Side business owner is
feeling emotional and thankful. His business was the only one in the strip
mall off Ingram Road left without serious fire damage after a massive
four-alarm fire on Thursday.
Sound Check concert venue was spared the
night firefighter Scott Deem was killed and two other heroes were injured.
Unlike many of its neighbors, Sound Check is already back open.
proceeds will go to the fallen and injured firefighters' families. There
will be possible appearances by Kevin Fowler, Tex-Mex Maniacs, Flaco Jimenez
and Augie Meyers.
Update: Johnson City, NY: Prison for
man who set fire at Weis, faked crime calls
Wilkesboro, NC: Woman charged with
making bomb threat, assault while at Walmart
Big City Vapor – Anderson, CA – Burglary
Robberies and Burglaries
Scarsdale Security Systems
CVS – Frederick, MD – Armed Robbery
Dollar General – Hewitt, TX – Robbery
Fast Trek – Norfolk, VA – Armed Robbery
Hardee’s – Newport News, VA – Armed Robbery
In & Out Mart – Toledo, OH- Robbery
Payless Shoe – Vineland, NJ – Armed Robbery
Shell – Suffolk, VA – Armed Robbery
Shell – Glendale, AZ – Armed Robbery/ Suspect
shot and killed by Police
Springfield Discount Liquor – Springfield, MO –
T-Mobile – Newport News, VA – Burglary
Texaco – Monroe, GA – Armed Robbery
United Dairy Farmer – Columbus, OH – Armed
Walmart – Escondido, CA – Armed Robbery
Westfair Drug – Durant, IA – Armed Robbery
• 1 killed
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Melisa Alarcon named District Loss Prevention Manager for
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Senior Account Liaison
Grand Rapids, MI
The Senior Account Liaison is an onsite
representative, (located within a client’s corporate facility) who has daily
interaction with elevated level customer contacts (Director or VP of LP). SAL
develops positive relationships with the customer and adds value that positively
impacts our clients’ businesses and results in retention and growth...
Vice President, Security Monitoring
New York, NY
The VP, Security Monitoring will be responsible for the internal oversight of
asset protection policies and practices, development of training and monitoring
trends and compliance with external regulations. Acts as liaison with customers
and external partners as needed.
Perform other duties as assigned. The
preferred location for this position is New York City, however, depending upon
the candidate’s experience and familiarity with the Company, some flexibility is
Director, Fraud Analytics, Experience Protection -
As a Director on the Sam’s Experience Protection
team, you will help set direction and build capabilities to solve for fraud and
risk detection. You will apply your skills in machine learning, big data
profiling, statistical exception identification, and data visualization. You
will help lead capability teams that will call on your experience in managing &
mentoring technical talents—this requires a unique talent who can both lead and
Sr. Director Compliance, Safety & AP-Logistics
• Analyzes data and financial reports to decrease injuries, losses and increase
• Cultivates an environment where associates respect
and adhere to company standards of integrity and ethics
• Develops and
• Develops and implements strategies to attract and
maintain a highly skilled and engaged workforce...
Director, Loss Prevention – Profit Improvement
Mississauga, Ontario, Canada
The Director of Loss
Prevention - Profit Improvement will provide a leadership role at the corporate
level overseeing Merchandise Solutions, Inventory Reconciliation, Training /
Communication, Loss Prevention Strategy and New Store Programs. (LP Dept support
functions Store Support based). The role will be responsible to create
strategies connected to driving accuracy and profitability across merchandising,
distribution and operations...
Director, Loss Prevention
Toronto Ontario Canada
Reporting directly to the Vice President of
National Operations, the incumbent develops, directs and implements all loss
prevention initiatives nationally to protect all company assets while complying
with corporate standards, policies and procedures. The incumbent directs, guides
and monitors all loss prevention personnel across the country and is responsible
for achieving national total loss goals, managing to the national outside and
inside security budgets and managing the national loss prevention capex
Manager Loss Prevention Projects and Business
The Business Continuity Manager will assist in the continued
development, implementation and maintenance of ULTA’s business continuity and
crisis management strategies and solutions, including risk assessments, business
impact analyses, strategy selection and documentation of business continuity and
crisis management procedures. This position will tract and report on key
performance metrics in order to access readiness, preparedness and ability to
return to normal business operation after a natural or man-made catastrophe...
Mng Dir, Fraud Investigations and P&AP
job contributes to Starbucks success by directing the development and execution
of the Company's programs for fraud analytics and investigations, partner and
asset protection and security business management. Leads 3 subordinate teams;
Point of Sale Investigations, Partner and Asset Protection and Business
Director EHS & Loss Prevention
Las Colinas, TX
Reporting to Chief Financial Officer, this position will be
responsible for sustaining a proactive, company-wide risk management and EHS
safety program to achieve annual goals and reduce accidents and associated
costs. He/she will work with all departments on the development and
implementation of safety and loss prevention programs. Partner with Accounting
to support the analysis and tracking of inventory...
Manager, Corporate Security
The Manager, Corporate Security will oversee all
aspects of the company’s physical security strategy for retail stores,
warehouses, and store support center and field offices. This includes
responsibility for the capital expense and repair budgets, developing written
specifications, layout and design for all systems and to ensure all
installations and repairs are made to SEG standards...
Manager, BC Planning
Responsible for developing, implementing and
managing the company’s Business Continuity (BCP) and Life Safety Programs for
the Store Support Center, I.T. Technology Center and Regional Offices. This
includes, but is not limited to emergency response, disaster recovery and site
preparedness plans for critical business functions across the organization...
Asset Protection Program Sr Manager
Manages programs and initiatives as it relates to physical
security and shrink improvement that advance company financials. Sources new
technologies and vendors, implements effective tests, plans optimal company
rollouts, and makes recommendations for future strategies. Provides training and
support for field personnel on all applicable programs and initiatives...
Weis Markets -
Organized Retail Theft Investigator,
United States - Various Locations
Manager, Investigations & Internal Audit,
ULTA Beauty -
Manager Organized Retail Crime,
Toys R Us -
National Loss Prevention Manager,
Concord, ON, Canada
Sears Hometown & Outlet -
LP Investigation Systems Manager,
Hoffman Estates, IL
Sears Hometown & Outlet -
Corporate LP Manager,
Hoffman Estates, IL
Citi Trends -
Director Internal Audit and Loss Prevention,
Ross Stores -
Sr Manager, Corporate Security and
Fire/Life Safety, New York, NY
Director, Loss Prevention,
Director, Corporate Loss Prevention,
The Real Real -
Director, Facilities and LP,
San Francisco, CA
Dollar Financial Group -
Director of Security, LP and Safety,
Ross Stores -
Director, Loss Prevention Initiatives,
Ross Stores -
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Director of Loss Prevention,
Greater Detroit Area
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Why Frequent Feedback
Conversations are Thriving (and Annual Reviews are Dying)
Feedback impacts performance and employee engagement. The more you provide
feedback, the better your teams perform. Don't wait until the yearly or
bi-yearly reviews to help your team grow, here's what frequent feedback can
do to help them.
Now, not later
Develop Better Talent
with Reverse Performance Reviews While
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better way to improve productivity: use reverse performance reviews and let
your employee review the organization. This will help make things better for
100 Performance Review
Phrases for Better Employee Feedback Performance
reviews can help employees develop new skills, strengthen ones they already
have, and allow them to be more effective in their roles. The key is to
making your review with them as effective as possible. Here are some phrases
to include to give your team the helpful feedback they need.
Managers Can Use
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Every team has people that perform at different levels. While many leaders
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Tip of the Day
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Developing your verbal skills and focusing on your specific word usage to convey
messages is incredibly important for any successful executive. However,
developing your ability to listen and hear what they're saying is just as
important and in some cases may be even more so. It's great to be able to
articulate in a manner that shows your subject matter expertise, but it's even
better if you can mold it and change it on a dime based on what you're hearing
and seeing. And if you're too busy talking, you may just miss the entire
conversation and say something that doesn't even fit. Active listening requires
focus and attention and, as Abraham Lincoln said, "Better to remain silent and
be thought a fool than to speak out and remove all doubt."
Just a Thought,
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