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5/24/17

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2016 'Top 5'

#3

Organized Retail Crime
The Great Debate #2

Chris DeSantis, Dir. of Central Inv. & ORC, Macy's; TJ Flynn, Market Inv. Sr. Mgr., J.C. Penney; Jim Cosseboom, Mgr., Inv. & Corp. Security, Ahold USA; and Tarik Sheppard, NYPD Lt. Dep. Comm. of Public Information


Originally Published 5-6-16

Hear from four professionals with unique skills in developing and leading ORC programs in the public and private sectors: Chris DeSantis, Director of Central Investigations & ORC, Macy's; TJ Flynn, Market Investigations Sr. Manager, J.C. Penney; Jim Cosseboom, Manager, Investigations & Corporate Security, Ahold USA, Inc.; and Tarik Sheppard, NYPD Lt. Deputy Commissioner of Public Information. Learn why technology is a double-edged sword when it comes to ORC, how decriminalization laws are forcing retailers to build bigger cases, and where we're at in establishing a national information-sharing database.

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News Brief
Sponsored by WG Security Products, Inc.

Vector Security® Managers and Senior Executives Build and Donate Wheelchairs to Paralyzed Veterans of America
In a team-building exercise that involved the assembly of wheelchairs for paralyzed U.S. veterans, Vector Security's managers and senior executives constructed travel-version wheelchairs for donation to the Keystone Chapter of the Paralyzed Veterans of America. The wheelchairs will assist in increasing mobility for supported member veterans.

The event took place earlier this month in Pittsburgh, where Vector Security is based, as part of Vector University, a two-year internal management-level program that instructs on the various areas of the company's business and how team members can contribute to success. In the exercise, the teams built wheelchairs through a series of challenges to earn parts of the chairs that were needed to complete assembly. vectorsecurity.com

Extra 20% off NRF PROTECT Retailer Conference Pass: Use Code Downing17
Visit nrfprotect.com to register.

D&D is proud to partner with the National Retail Federation to offer readers a special discount on the upcoming NRF PROTECT Conference & EXPO, happening June 26-28 in Washington, D.C. NRF PROTECT is the most important event of the year for retail and restaurant loss prevention and asset protection professionals, attracting more than 2,500+ attendees. The 2.5-day program includes presentations from brands including Dunkin' Brands, TJMaxx, The Kroger Company, The Home Depot, and special keynotes from Former FBI Lead International Kidnapping Negotiator Christopher Voss, NFL Head of Security Cathy Lanier, and NFL Great Peyton Manning. More than 200 vendors will showcase the latest security solutions on the EXPO floor.

EXPO-only passes are free for retailers, and retailers can use promo code Downing17 to receive a special 20% extra discount on Full Conference passes. Good for new registrations only; does not apply to retail team registrations. Visit nrfprotect.com to register.

Manchester Police: Bomber Was Part of a Network
"And as I've said, it continues at a pace. There's extensive investigations going on and activity taking place across Greater Manchester as we speak."

The Manchester bombing has raised concern across Europe. Cities including Paris, Nice, Brussels, St Petersburg, Berlin and London have suffered militant attacks in the last two years.

A fifth person has been arrested, police said on Wednesday.  The man, who was carrying a package, was arrested in the town of Wigan, 17 miles (27 km) to the west of Manchester city center. reuters.com

Manchester attacker's younger brother arrested in Tripoli suspicion of links with Islamic State
 
An Academic Analysis - Part 1
How Terrorist Attacks Influence Consumer Behaviors
The Impulse to Avoid Risky Situations and Be Safe

For obvious reasons, commercial and crowded venues such as malls, movie theaters, trains, buses, restaurants, and hotels are prime terrorist targets. These are the very places we frequent as consumers and so, after an attack, we naturally experience a loss of control.

When a person loses control over any aspect of their life, they will go to great lengths to try and get it back. A common way to gain control is by changing behavior that is likely to put them in harm's way, even if the behavior is entrenched and habitual.

Consumer psychologists Michal Herzenstein, Sharon Horsky, and Steve Posavac recently studied the effects of the loss of control due to terrorism on Israeli consumers. (Many studies of effects of terrorism on consumers are done in Israel because Israeli citizens have had to deal with numerous terrorist attacks over the past two decades).

The authors found that to deal with their lost sense of control, Israeli consumers engaged in a variety of avoidant behaviors, disrupting their normal buying habits drastically.  A common strategy is to stop shopping in stores and malls and migrate to online buying. Another is to change one's normal shopping patterns to avoid risky situations.  A third one is to move more consumption back into the home. After 9/11, people ate and entertained at home more often and restaurant sales fell off a cliff. Part 2 tomorrow. psychologytoday.com

Failed Workplace Drug Tests Reach 12-Year High
American workers are using drugs, such as cocaine, marijuana and methamphetamines, at the highest rate since 2004, which contributed to a 12-year high in positive workplace drug-test results, according to the annual Quest Diagnostics Drug Testing Index. This makes it critical for employers to review-and possibly update-their substance abuse policies and drug-testing practices.

The Quest study revealed positive urine drug screens for 4.2 percent of the U.S. workforce in 2016, up from 4.0 percent in 2015. The rate has not reached this level since hitting 4.5 percent in 2004.

"This year's findings are remarkable because they show increased rates of drug positivity for the most common illicit drugs across virtually all drug test specimen types and in all testing populations." shrm.org

Retailer, Tobacco Brand Each Track Shelf Availability via RFID
A tobacco company and a Canadian convenience store chain are beta-testing ultrahigh-frequency (UHF) radio frequency identification-based smart-shelf technology to track the stock of goods on store shelves. The Smart Shelf system, provided by NeWave Sensor Solutions, enables the convenience stores to track when cartons are removed from shelves and, therefore, need to be replenished, or when the number of cartons removed at once is suspicious. By using the technology, the tobacco company and the retailer can each view how products are selling, as well as when stock levels are low, without placing an RFID tag on every product. rfidjournal.com

Wal-Mart Pushes Court To Protect Bribe Investigators' Notes
Wal-Mart Stores Inc. has asked an Arkansas federal judge to halt investors' efforts to question two of its investigators who looked into rampant bribery in its Mexican unit, saying it would seek an emergency intervention by the Eighth Circuit to keep their privileged reports under wraps.

The retailer urged U.S. District Judge Susan Hickey in briefs filed Friday and Monday to reverse her decision from earlier this month that gave the green light for a class of shareholders led by retirement fund City of Pontiac General Employees' Retirement System to depose and gather documents from Ronald Halter, a former FBI investigator hired by Wal-Mart to look into allegations that its Mexican operation ran on bribes. The probe was detailed in a 2012 New York Times story that sent Wal-Mart's share price tumbling, which is the basis for the investor lawsuit.

Judge Hickey concluded that Halter's reports from Mexico, which he sent to his nonattorney boss Joseph Lewis, "simply recounted facts" and were not protected by attorney-client privilege or work product privilege. law360.com
 
Worker says Menards was warned about forklifts before fatal accident
On May 5, a 27-year-old forklift operator named Alec Saunders was crushed to death at the Burnsville Menards.

Saunders hadn't been at the job for long. For training, he'd been made to watch an instructional video, given a paper test, and observed driving. The day of the accident, he was lifting a load of 16-foot lumber that had been stored on a high bunk, possibly 10 to 14 feet tall, according to yard workers. The forklift began to tip over, Saunders leapt out, and was crushed by his machine.

The Occupational Safety and Health Administration (OSHA) is still investigating how the accident happened and whether it could have been prevented. But as news of Saunders' death spread through Menards' ranks, one worker reached out to City Pages to say Menards workers complained for years that the company's forklifts are too small for the loads they carry.

Over the past decade, OSHA has cited Minnesota Menards for 45 safety violations, most of which were found in routine inspections. OSHA suggested that Menards could prevent future tragedies by lowering their shelves, or using different types of forklifts. Two other workers have died in forklift accidents at Menards. oshatoday.com

Is Your Sexual Harassment Training Stale?
As workplace harassment issues continue to evolve, it's imperative for organizations to make sure their sexual harassment training is keeping pace with the changes that are occurring. Issues including religious accommodation, gender identity, politics and bullying are getting more attention-and the advent of social media allows for near-instant distribution to a global audience of any issues that might arise in your group, said Ingrid Fredeen, a vice president of online learning content at compliance software and services firm Navex Global. "Today's harassment course is not the same course from three, five or 10 years ago." wsj.com

20 Retail CEO's Go To Washington Opposing Border Adjustment Tax
The National Retail Federation brought the retailers to Washington to meet with key administration officials and congressional leaders to try to keep a proposed $1 trillion BAT out of comprehensive tax reform currently under consideration. The delegation includes leaders of small businesses, such as Random Harvest from Virginia and Washington, D.C., as well as executives from national retail brands, including Ascena Retail Group, Target, AutoNation, BJ's Wholesale Club, Dillard's, Ikea, Levi Strauss, Pier 1 Imports and QVC.

The NRF reiterated that it strongly supports tax reform. But retailers believe the BAT is bad tax policy that would increase costs on everyday necessities like food, gas, clothing and prescription medicines for the average family by as much as $1,700 in the first year alone. chainstoreage.com

What J.Crew Missed: Technology's Radical Impact on Retail
Fashion executive Mickey Drexler concedes he didn't see how speed and price would drive web shoppers; 10 quarters of falling sales. wsj.com

Sears gets more time to pay creditors

The Container Store Cuts 100 full-time jobs & Freezes Wages
 
Quarterly Same Store Sales Report
 
Lowe's Q1 comp's up 1.9%, U.S. comp's up 2%, net sales up 10.7%
Tilly's Q1 comp's up 0.6%, sales up 0.6%
The Container Store Q1 comp's down 0.2%, sales up 5.3%
Advance Auto Parts Q1 comp's down 2.7%, revenue down 3%
Tiffany Q1 comp's down 3%, Americas comp's down 4%, net sales up 1%
Chico's Q1 comp's down 8.7%, net sales down 9.2%  

 

Negotiating Know-How From
an FBI-Trained Professional

Whether or not you're ever in a hostage situation, you'll take away profound insights from Chris Voss' fascinating keynote address, Never Split the Difference—Lessons from a Former Hostage Negotiator. Voss shares important lessons he learned as an FBI negotiator and translates them into strategies you can use to come out ahead in any negotiation—high stakes or not.

With four amazing keynotes and 20 breakout sessions, the education program at NRF PROTECT 2017 delivers a full arsenal of proven tactics for preventing loss and ensuring safety and security at your workplace. Register now for a Full Conference Pass to access it all! Save $200 through June 23.

REGISTER NOW


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Spotlight on Axis Communications
 



Bringing LP and IT to the Big Apple!

We hope you can join us in New York City for 2 days of education and open discussion about advances in intelligent surveillance technology and all you can do with it!

The Retail Leaders Advisory Board ensures the focus is on your needs, challenges, and ambition for a smarter, safer world. Take this opportunity to network, share experiences, find answers to tough questions and understand how to identify the best total solution for you. Let’s get creative and bring it all together!









 

 


CEOs Often Find Themselves the Weakest Link
I Do What I Want: A survey of 404 business decision-makers by security company Code42 found 75% of chief executives-and 52% of business decision-makers overall-admitted using applications and programs that are not approved by the IT department. They do it even though 91% of CEOs and 83% of business decision-makers admit their actions pose security risks to their outfits. Eight in 10 CEOs and 65% of business decision-makers said they use unauthorized applications/programs to ensure productivity.

"By using unauthorized programs and applications, business leadership is challenging the very security strategies they demanded be put in place. This makes it clear that a prevention-based approach to security is not sufficient; recovery must be at the core of your strategy." wsj.com

Looking for Budget Justification - Look No Further
Data Breach, Vulnerability Data on Track to Set New Records in 2017

There are so far 1,254 publicly reported data breaches and 4,837 published vulnerabilities in the first quarter of this year.

Enterprise security executives looking for metrics to justify their budgets to top management should have plenty of material to choose from for the rest of year.

Two reports from Risk Based Security this week show that numbers related to data breaches and software vulnerabilities look set to break new records in 2017, if first quarter trends are any indication.

Risk Based Security's analysis of Q1 data showed there were a total of 1,254 publicly reported data breaches worldwide, which together exposed a mind-boggling 3.4 billion records containing sensitive data.

On the vulnerability front, Risk Based Security's VulnDB database published a total of 4,837 vulnerabilities in the first quarter of 2017. That number was 29.2% higher than the number of discovered vulnerabilities in the same quarter in 2016 and some 2,274 more than the vulnerabilities in the widely used National Vulnerability Database (NVD).

The numbers are sobering and suggest that 2017 is well on its way to becoming the worst year on record for data breaches and software vulnerabilities. For all of 2016 for instance, data breaches exposed 4.2 billion records compared to the 3.4 billion in this year's first quarter alone. darkreading.com

Google is under fire for watching you while you shop even when you're not online
Using card data to track ssers visits to stores & make a purchase

Google has long tracked shoppers' activity online. Now it's stepping up its surveillance and watching them offline, as well. 

That means that when anyone makes a purchase at the grocery store or happens to drive by a Home Depot, Google knows.

It's gathering that information using data from multiple apps, from YouTube to Google Maps, combined with billions of credit-card transaction records, the company announced Tuesday.

Specifically, Google has access to about 70% of credit and debit card transactions in the US, the company said.

Google is packaging all of that information together and sharing it with marketers to prove that its online ads are prompting people to make purchases, whether they buy online or in a store.

This new location-tracking service tied to credit card records has raised some privacy concerns.

Google says it protects all customer data and that it doesn't collect or provide marketers with any identifying information for shoppers, such as names or credit card numbers.

The Google services "match transactions" back to Google ads in a secure and privacy-safe way, and only report on aggregated and anonymized store sales to protect your customer data," the company said in a blog post businessinsider.com

 
Staying a Step Ahead of Internet Attacks
There's no getting around the fact that targeted attacks - like phishing - will happen. But you can figure out the type of attack to expect next.

First, targeted attacks will happen - especially where there is the potential for financial gain. And second, it is possible to make predictions about these attacks. If one criminal succeeds with a particular type of attack, copycats will soon follow and a trend will emerge. Eventually, toolkits will hit the market, enabling anybody to become a criminal. Take the increasingly popular, targeted business email compromise (BEC) attack as an example, which the FBI estimates grew by 2,370% in less than 24 months.

Predicting fraud trends isn't only about measuring what end users will fall for, though. It's also about understanding which countermeasures are inherently weak.

Think like a Cybercriminal darkreading.com

45% Retailers to Utilize Artificial Intelligence (AI) in 3 yrs.
- Enhance Customer Experience

"The customer experience in a unified commerce world is much more complex than it is in a pure play e-commerce or brick-and-mortar retail environment and we are seeing retailers map out the entire customer journey to design the optimal customer experience," said Perry Kramer, vice president and practice lead at BRP. "This complexity expands exponentially as the proliferation of social media, the Internet of Things, (IoT), artificial intelligence and machine learning influence the retail world and more specifically, the customer journey."

Editor's Note: The key is fitting in LP/AP functionality, deliverables, and service. prweb.com



 
Canadian Push
Sponsored by Vector Security Network


Crime Stoppers a remarkable resource for Toronto police
“They are the best detectives in town”

"They are the best detectives in down." That’s true of Toronto Police detectives in all units, but it’s not what former chief David Boothby meant. No police officer or investigation can go forward without help from the public.

“Crime Stoppers is so vital,” said Boothby, who was chief from 1995-2000. “So many crimes are solved thanks to information from regular people who just want to help police and help their community.”

There were tangible examples of that at the 21st Annual Toronto Crime Stoppers Dinner on Wednesday night at the Liberty Grand — namely a table stacked with illegal guns taken off the street thanks to tips from the public.

“Every one that is taken off the street is one less that can hurt somebody,” said former chief Julian Fantino, who was the city’s top cop from 2000-2005.

The two former chiefs came to support current Chief Mark Saunders at this year’s dinner because they know the importance of Crime Stoppers. It began in 1984 when then-chief Jack Marks and now-retired staff superintendent Gary Grant developed the program.

Saunders knows that even on a night when police come out to raise money for such an important program, crime does not stop. That's why Crime Stoppers is so vital.
winnipegsun.com

Canada Continues to Attract International Retailers
Canadian Push Alive & Well - With 43% of New Retailers From the U.S.

Canada continues to be one of the world’s top markets for international brands seeking to open freestanding stores. A substantial number of retailers opened their first stores in Canada last year, and the trend will continue into 2017 and beyond.

As well, CBRE has just released its 10th annual study (PDF download) of international retail expansion, ranking Toronto as North America’s top city for international brands entering the market. Toronto was the only city in North America to make the study’s top 10 list and according to CBRE, 43% of the retailers that entered the city were from the United States.  retail-insider.com

Mystery shopping recruiter in Canada struggles to find workers because of scammers
A Toronto mystery shopper recruiter says the people behind those scams are hurting her business by making potential recruits skeptical. Some even had the audacity to pose as her online.

When she reaches out to potential recruits, it often takes time to convince them she is legitimate. She has even had people call her to complain they had been fooled by a scam under her own name.

Her company has recruited tens of thousands of Canadians to be secret shoppers. This type of employment has become a major target for scam artists posing as legitimate recruiting firms and targeting victims on social media. Statistics collected by the Canadian Anti-Fraud Centre show 204 job scams in just the first two months of 2017, with a cost to victims of $500,000.

The scam is common but fairly complicated. Someone poses as a legitimate business looking for recruits on social media or via text message. When they find a potential victim, that person is sent a cheque, told to cash it, keep a portion of the money for themselves, spend some at the business retail outlet they are being asked to evaluate and return the rest to the scammer.

A few days later, the victim finds out the original cheques were fraudulent and they are on the hook for the money they just returned. cbc.ca

'I just lost everything': Manotick Fire destroys shops, causes $1 million in damage
Business owners in Manotick are reeling from a commercial fire that destroyed their shops overnight and caused approximately $1 million in damages.

Fire ripped through four businesses along Manotick Main Street in the heart of the village in rural south Ottawa, leaving nothing but charred remains and devastation for longtime store owners. V's Cupcakes, the Manotick Butcher, Tops Pizza, and engineering consulting firm EBA were destroyed.

Heavy black smoke could also be seen billowing out of the buildings as fire crews were on scene trying to contain the fire. The cause of the fire is still a mystery to store owners.

"I just lost everything," the owner of V's Cupcakes shop told CBC News Sunday morning in a phone call. "I don't know what's going to happen." cbc.ca

Canada Retail Sales Rise 0.7% in March on Demand for Cars
Excluding auto component, retail sales fell 0.2% in month


Lululemon Athletica Inc dealt blow after its website goes down during push for customers to shop online


Calgary, AB: Two dead following shooting in grocery store parking lot
The Calgary Police Service has recovered a suspect vehicle in connection with a Sunday evening shooting in the city’s southeast that left two men dead.

“Two males were approached by a third male, shots rang out and two male victims were deceased at the scene,” said Insp. Don Coleman of the CPS Homicide Unit. “The investigation has shown that the third person did arrive and leave in a vehicle.”

The Calgary Police Service Homicide Unit is leading the investigation into the double homicide and members are attempting to secure surveillance recordings of the scene.

Coleman says the fact the shooting occurred in a busy grocery store parking lot is especially troubling.

“The store was open. There were people in the parking lot, people in their vehicles," said Coleman. "It speaks to the complete disregard for public safety a lot of these individuals have and the blatant disrespect for anybody else and their wellness.”
ctvnews.com

Calgary, AB: Police investigate after body found in parking lot of a Calgary Walmart
Calgary police are investigating what they’re calling an ‘undetermined death” after the body of a man was found in an SUV parked in the lot of the McKenzie Towne Walmart Thursday afternoon.

Police were called to the lot in the 4700 block of 130 Avene S.E around 4:30 p.m. to check on the welfare of a man in a silver SUV. Emergency medical crews later declared the man dead at the scene, which was cordoned off for several hours.

That’s standard procedure for an undetermined death investigation, police said in a news release.
calgaryherald.com

Edmonton, AB: 'Hangover Bandit' finally busted after convenience store robbery

Kelowna-made baby romper caught in counterfeit conspiracy

Hamilton, ON: Over $1000 worth of product stolen from Love Shop, duo charged

Update: Laval, QC: Jewelry store robber sentenced to 15 years behind bars

Verdun, QC: Police increase patrols following theft of store furniture


Robberies and Burglaries

Pine Plaza Liquor Store - Whitecourt, AB - Armed Robbery
• Shoppers Drug Mart - St John's, NL - Armed Robbery
United Video - Hamilton, ON - Armed Robbery


COMING THIS SUMMER
Dedicated to the retail LP/AP
& IT Security Communities

Interested in getting involved?
Let us know!


 

 

e-commerce
Sponsored by The Zellman Group

Facebook's Leaked Content Guidelines: Monitoring Violence & Safety
Balancing free expression and brand safety can be difficult

A leaked document published by The Guardian outlines the guidelines Facebook is using to monitor big topic issues like violence and racism.

Saying "#stab and become the fear of the Zionist," for example, would be considered a credible threat-and Facebook moderators would be able to remove that particular content. But saying "kick a person with red hair" or "let's beat up fat kids" is not considered a realistic threat of violence.

Similarly, videos featuring violent deaths will be marked as disturbing, but will not always be deleted because they might raise awareness about issues such as mental illness.

Clearly, there are gray areas in the way content is handled.

What the leak has done is shed light on one simple truth: Publishing mammoths like Facebook and Google (which has also experienced its share of controversy over content) can't currently provide 100% brand safety.

At scale, user-generated content provides too great of a challenge. And this doesn't necessarily bode well for advertisers.

Putting better content guidelines in place has been a priority for Facebook. To help curb the problem, CEO Mark Zuckerberg said he'd hire 3,000 people to review videos and other posts, with an aim toward speeding responses to problem posts. emarketer.com

As Amazon recaps a record year, shareholders meeting goes bananas
In fact, despite all those numbers, the annual meeting was most notable for its heavy focus on political and social issues, as protesters and shareholders alike challenged the company on a variety of important topics.

First on the list was the Rev. Jesse Jackson. The civil rights leader made a return visit to the meeting, asking the first question during the Q&A with Amazon CEO Jeff Bezos. Jackson urged Amazon to create a special commission on gender equality and racial justice, called for more diversity on the company’s board of directors, and asked its executives to take another look at Amazon’s delivery practices in minority urban neighborhoods.

“We need your leadership,” Rev. Jackson said. “We’re in a dangerous season of racial and gender polarization in our country. We’re somewhere between anxious, scared and embarrassed. ... We’ve globalized capital and technology — we’ve not globalized human rights.”

Bezos deftly fielded a variety of societal and political questions at the meeting, but when it came to Jackson’s multifaceted query, the Amazon CEO gave the floor to someone even more experienced in such issues: Jay Carney, the former White House press secretary, who is now Amazon’s senior vice president of corporate affairs.

“Since you visited us two years ago, we’ve taken significant steps toward enhancing diversity at Amazon through various programs,” Carney told Jackson, also pointing to the company’s efforts to improve technical education for underserved communities. “We are going to continue to work on this. It’s very important to my boss and to all of us in leadership at Amazon.” geekwired.com

Keynote Recap from the 2017 CNP Expo
Ex-Con Fraudster Tells Audience Exactly How Criminals are Stealing from Them

When a fraud pioneer talks, merchant audiences listen—closely. Keynote addresses at the 2017 CNP Expo kicked off today with former U.S. Most Wanted hacker and fraudster Brett Johnson. The capacity general session audience was wowed by tales of Johnson’s exploits and those of his former confederates—some of the most notorious cybercriminals in history.

Johnson, who now makes his living consulting for CNP companies that want to know how they are being defrauded by his criminal descendants, also shared some of the tactics they use in the most pernicious forms of fraud currently affecting CNP merchants—friendly fraud, ATOs and synthetic fraud. Merchants around the room, many who by a show of hands had never heard of synthetic fraud, were walked through a typical scam by Johnson and the lengths organized fraudsters will go to in search of vulnerabilities. cardnotpresent.com

New York & Co. banks on a site redesign to increase online orders


"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent



 

ORC News
Sponsored by NEDAP

Oregon man suspected of stealing 800 pairs of shoes from Nike factory store
A 52-year-old man with 23 felony convictions was charged with five counts of theft last week and is suspected of stealing 800 pairs of shoes from a Nike Factory store in northeast Portland. The documents revealed that Kelvin Torain Millage admitted to officers that he stole $5,000 worth of shoes and sold them on the street as a means to fund his drug addiction. Police identified Millage after reviewing the Nike store’s surveillance footage. Millage had three bags of heroin upon his arrest. His criminal record includes 23 felony, 22 misdemeanor and 21 probation violations. usatoday.com

Los Angeles, CA: 11 people arrested in local ID theft, credit card fraud raids
Eleven people were arrested in a series of early morning raids in Los Angeles and Orange counties on Tuesday as part of federal identity-theft, credit card and narcotics probes. A warrant was served by FBI agents and other law enforcement agencies about 6 a.m. in La Mirada, said Laura Eimiller of the FBI. Additional searches were carried out in La Habra, Whittier and Norwalk. foxla.com

New Hartford, NY: Three Charged With $1,900 Grand Larceny In JC Penney Theft
Three women have been arrested for allegedly stealing clothing from the JC Penney store at the Sangertown Mall. New Hartford Police say Quinnasia Berry, 21, Misheena Watson, 35 and Janay Hymes, 21, stole 66 articles of clothing valued at over $1,900. Police say the three suspects fled the store on foot and were found still on the mall property. wibx950.com

Syracuse, NY: Judge’s unusual plea deal in Smith Restaurant Supply theft
hinges on $1

William G. Shaw's plea deal to settle charges he stole from Smith Restaurant Supply, his employer of 22 years, hinges on $1. In an unusual plea deal, Supreme Court Justice John Brunetti allowed Shaw to plead guilty to second-degree larceny, which encompasses thefts greater than $50,000. However, if the district attorney can't prove in a June 8 restitution hearing that Shaw stole even $1 more than $50,000 from his employer, the defendant will be allowed to change his plea to a lesser charge of third-degree larceny. Shaw must pay restitution and he will face a day in jail for every $1,000 he took over $20,000. At the time of his arrest, Shaw,58, of Lakeland, was accused of stealing $24,000 between 2014 to 2016 by recording items as being returned to the store for cash refunds and then pocketing the cash. syracuse.com

Montgomery County, TX: Mom, daughter caught in alleged store return, tampered ID scam
A mother and daughter duo is accused of altering their state-issued IDs as part of a scheme to return items to big box stores for cash. The alleged scheme was uncovered Sunday, when Montgomery County Precinct 4 Deputy Constable Jesse Bullinger pulled over Rosas for minor traffic violations. Bullinger soon realized the IDs had been altered. "They changed a 3 to an 8, they did a good job, you could barely tell. You had to really look at it," he said. After Bullinger and his partner got permission to search the car, they found piles of receipts and a detailed notebook. The receipts were from Walmart, Ross, Home Depot and other big box stores. The pair was arrested and charged with tampering with the IDs. However, any charge of theft will take additional investigating. abc7chicago.com

UK: Shoplifting at five-year high as brazen thieves no longer fear they will be caught; Gangs of thieves have cashed in on police cuts
Retailers reckon a drop in the number of officers has led to more thefts from stores as crooks become ever more brazen. Some have walked out of shops with carts full of stolen goods. Store chiefs believe shoplifters think they are unlikely to be arrested and that their confidence has also fuelled violence against staff. The British Retail Consortium said organized gangs stole goods such as alcohol and DVDs in bulk while also targeting designer clothing, handbags and electrical goods. Grocery thefts tended to be low value items such as bread and milk. Shoplifting offences recorded by police forces in England and Wales rose 8% last year to almost 360,000. Of the 61,500 shoplifters taken to court last year, 57,000 were convicted, of whom around 12,000 were jailed. The BRC’s Hugo Rosemont said police cuts meant there was “less of a deterrent” and alarm over violence. dailystar.uk




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Retail Crime News
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Sentencing Updates

Columbus, GA: Peachtree Mall murder suspects sentenced Tuesday
Three murder suspects found guilty for their involvement in the deadly March 2016 Peachtree Mall shooting were sentenced Tuesday afternoon. The judge sentenced 19-year-old Xzavaien Jones to: Life without parole on both felony and malice murder charges. Aggravated assault: 20 years, Possession of firearm during felony: 15 years and $10,000 fine, Street gang: 15 years concurrent and $10,000 fine. The judge sentenced 26-year-old Terrell McFarland and 24-year-old Tekoa Young to: Life with possibility of parole both murder charges (merged), Aggravated assault 20 years concurrent with life sentences, Violation of street gang terrorism prevention: 5 years (concurrent) and $10,000, “We were disappointed in the verdict in this case, but I think as far as sentencing goes, the court couldn’t have done anything better for her,” Young’s defense attorney William Kendrick said. “So we’re happy for her in that regard.” The defense is already prepared to file motions for a new trial. wrbl.com


Robberies & Thefts

Converse, TX: Police search for mini-skirted, high heel-wearing Walmart robbery suspect
Investigators say the male and female arrived at the Wal-Mart around 8 a.m. on Friday, May 12th. The woman is described as a very attractive female, who was wearing a short mini skirt and high heels. The man was dressed in a t-shirt and basketball shorts. The man walked around the store while the woman 'shopped.' They say after the man walked out of the store, the woman then approached the front of the store, made no attempt to go to a register, and headed straight for an exit. Investigators say when a manager stopped her, the man re-entered the store and grabbed the basket and pointed a black handgun at the manager and told him to back off. foxsanantonio.com

Inside Florida's stolen gun problem; Are licensed gun dealers fueling thefts?
Brazen thieves raiding Florida gun shops at rates, even the highest authorities can't explain

"We don't really know what's driving the increase," said Special-Agent Daryl McCrary of the Alcohol, Tobacco Firearms and Explosives (ATF) Tampa Division. ATF is the federal arm that investigates all firearm thefts from federally licensed gun dealers. By law, licensed gun dealers must report any lost or stolen gun to ATF. Since 2013, ATF data shows gun thefts from licensed dealers in Florida have shot up 167%, taking the Sunshine State from the 10th state with the most reported lost or stolen guns from licensed dealers to #2, in just 3 years. With Palm Beach County leading the pack since, at least, 2015. wptv.com

Austin, TX: ‘Get a damn job’, store clerk confronts serial robber
Austin Police hope you can help them track down a pointy-nosed man they believe has been on a crime spree at convenience stores throughout the city. In the seven robberies that are spread across the city, the man enters the store, displays a gun and demands money from a register. “He came storming in with a gun already pointed at both of us,” Kiellor Conn, one of the victims said. He was in the store just after opening time with his boss, when the suspect came in. Conn’s boss, Rosemary, Omar says she felt more anger than fear. “Furious, furious I just can’t even, there’s no other word to say it, I was furious,” Omar says. “[I told him] get a damn job like the rest of us!” kxan.com

Jared - The Galleria of Jewelry, Scottsdale Fashion Square, Scottsdale, AZ reported a Grab & Run on 5/23, item valued at $3,699

Zales in the LA CANTERA, San Antonio, TX reported a Credit Fraud on 5/17, item valued at $8,759

Peoples Jewellers in the Seasons of Tuxedo Outlet Collection, Winnipeg, MB, CN reported a Smash & Grab Robbery on 5/23, items valued at $19,488

Piercing Pagoda in the Staten Island Mall, Staten Island, NY reported a Grab & Run on 5/21, item valued at $1,099


Fire

Update: San Antonio, TX: Only business back open after fatal Ingram Road fire gives back to firefighters
A West Side business owner is feeling emotional and thankful. His business was the only one in the strip mall off Ingram Road left without serious fire damage after a massive four-alarm fire on Thursday.

Sound Check concert venue was spared the night firefighter Scott Deem was killed and two other heroes were injured. Unlike many of its neighbors, Sound Check is already back open.

All proceeds will go to the fallen and injured firefighters' families. There will be possible appearances by Kevin Fowler, Tex-Mex Maniacs, Flaco Jimenez and Augie Meyers.  ksat.com

Update: Johnson City, NY: Prison for man who set fire at Weis, faked crime calls


Bomb Threat

Wilkesboro, NC: Woman charged with making bomb threat, assault while at Walmart


 


Robberies and Burglaries
Sponsored by
Scarsdale Security Systems

Big City Vapor – Anderson, CA – Burglary
CVS – Frederick, MD – Armed Robbery
Dollar General – Hewitt, TX – Robbery
Fast Trek – Norfolk, VA – Armed Robbery
Hardee’s – Newport News, VA – Armed Robbery
In & Out Mart – Toledo, OH- Robbery
Payless Shoe – Vineland, NJ – Armed Robbery
Shell – Suffolk, VA – Armed Robbery
Shell – Glendale, AZ – Armed Robbery/ Suspect shot and killed by Police
Springfield Discount Liquor – Springfield, MO – Burglary
T-Mobile – Newport News, VA – Burglary
Texaco – Monroe, GA – Armed Robbery
United Dairy Farmer – Columbus, OH – Armed Robbery
Walmart – Escondido, CA – Armed Robbery
Westfair Drug – Durant, IA – Armed Robbery
 

Daily Totals:
 12 robberies
 3 burglaries
  1 shootings
  1 killed



 

 

 

 

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Performance Reviews

Why Frequent Feedback Conversations are Thriving (and Annual Reviews are Dying)  Feedback impacts performance and employee engagement. The more you provide feedback, the better your teams perform. Don't wait until the yearly or bi-yearly reviews to help your team grow, here's what frequent feedback can do to help them. Now, not later

Develop Better Talent with Reverse Performance Reviews  While employee performance reviews are becoming a thing of the past, there's a better way to improve productivity: use reverse performance reviews and let your employee review the organization. This will help make things better for everyone. Reveal patterns

100 Performance Review Phrases for Better Employee Feedback  Performance reviews can help employees develop new skills, strengthen ones they already have, and allow them to be more effective in their roles. The key is to making your review with them as effective as possible. Here are some phrases to include to give your team the helpful feedback they need. Get specific

Managers Can Use Appreciation to Boost Employee Performance  Every team has people that perform at different levels. While many leaders focus on high achievers or worry about those performing at low levels, they should also look at the average achievers. Showing your appreciation will help them become key players. Show your support

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Developing your verbal skills and focusing on your specific word usage to convey messages is incredibly important for any successful executive. However, developing your ability to listen and hear what they're saying is just as important and in some cases may be even more so. It's great to be able to articulate in a manner that shows your subject matter expertise, but it's even better if you can mold it and change it on a dime based on what you're hearing and seeing. And if you're too busy talking, you may just miss the entire conversation and say something that doesn't even fit. Active listening requires focus and attention and, as Abraham Lincoln said, "Better to remain silent and be thought a fool than to speak out and remove all doubt."

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