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News Brief
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Union Takes a Stand at Macy's Herald Square
Jefferson County, DA: Florida crime ring operating in Birmingham; blames Alabama's soft state laws Law enforcement says the crooks were attempting to buy gift cards with stolen credit cards at area drugstores including Rite Aid, Walgreens and CVS. Jefferson County District Attorney Brandon Falls said a ring out of Florida is currently operating in Birmingham and is in a race with new credit card technology that makes their scheme much more difficult. The group uses skimmers on gas station pumps and ATMs to steal credit card information. Jefferson County District Attorney Brandon Falls said. "Right now, what the criminal organizations are doing is trying to send, what we call, runners to do as much as the fraud as they can now before the chip technology becomes the only way to use a credit card." "Because Alabama does not have a state law that would allow us to reach out and make charges against the people who are higher in the organization," said Falls, whose office is part of a U.S. Secret Service task force that's working to dismantle the criminal enterprises leading the fraud operations. The task force also includes investigators with the Vestavia Hills Police Department who are specialized in this type of crime. Falls continues to be a supporter of a Racketeer Influenced and Corrupt Organizations (RICO) bill making it easier for law enforcement to take down out-of-state crime rings. The legislation failed to pass last session. "In the state legislature, it did not make it through. We're hoping we're going to do it again next year. We're going to keep introducing that until we get that bill passed, to give law enforcement another tool." abc3340.com
Signet Jewelers fires back on 'diamond swapping' controversy Signet Jewelers Ltd., whose store banners include Kay Jewelers and Zales, issued a strong rebuttal against charges that its stores swapped customers' gems for lesser-quality stones while they were in for service. The controversy started with an article by BuzzFeed about a Maryland woman who said her engagement ring - purchased at a Kay Jewelers store - had its diamond swapped out for a lower-quality manmade stone while in for service. The story quickly went viral on social media. "We strongly object to recent allegations on social media, republished and grossly amplified, that our team members systematically mishandle customers' jewelry repairs or engage in 'diamond swapping,'" Signet stated, "Incidents of misconduct, which are exceedingly rare, are dealt with swiftly and appropriately." chainstoreage.com Social Media Impact - 'We R Cute Shoplifters' Inside the hidden teenage world of Tumblr's anti-capitalist Bling Ring In the summer of 2015, Barbie (not her real name) and her longtime friend, who goes by the handle Unicorn-Lift, had just discovered Liftblr. Liftblr, Tumblr's notorious shoplifting community, is an ever-changing group of mostly young female bloggers who trade tips, write about criminal exploits, and post images of stolen merchandise known as "hauls." Unicorn-Lift actually discovered the community through an anti-lifting post, written by someone enraged by the existence of the "shoplifting fandom." She showed Barbie, and the pair found themselves drawn into the Liftblr world. They wanted to be part of it and earn a "lift" title. The only way to do that was to steal something. Unicorn-Lift, also 15 years old, hit the local Wal-Mart. Barbie found herself at the Dollar Tree. When they got home, Barbie and Unicorn-Lift logged onto Tumblr. Barbie created a new username, Stingray-Lift, and published her debut post: "I had to make an account after my friend @unicorn-lift and I had a first lift lmao." A username like Stingray-Lift, inspired by the target of Barbie's first heist, allowed other shoplifters on Tumblr to recognize her as one of their own. Most usernames make fairly obvious references to stealing-names like Liftswift, Babyklepto, Stealthethings, Rosie-the-Lifter. The lifters congregate in the Tumblr hashtags, aggregating posts under #myhauls or #liftblr, and crowdsource heavily notated guides to shoplifting. They reblog instructions on how to safely remove security tags and share intel on the various loss prevention policies of department stores and mall shops. They carefully itemize their purloined merchandise. good.is
U.S. Specialty Stores & Department Stores Cut 6,200 Jobs in May Discounters added 8,200 - Walmart Impact? On the back of companies from Macy's Inc. to Gap Inc. reporting poor results for the first quarter, specialty stores and department stores trimmed their payrolls in May. But general merchandise stores added jobs and the overall economy posted a slight uptick in employment, the U.S. Labor Department reported Friday. Apparel and accessories stores cut 4,100 jobs to employ 1.38 million last month, while department store employment fell 2,100 to 1.32 million. General merchandise stores, a category that includes department stores and discount stores, added 8,200 jobs to payrolls to employ 3.2 million in May. wwd.com Axis Communications: Axis Acquires Cognimatics to Strengthen Retail Offering Video analytics - insightful behavioral intelligence - enhance security & safety Axis Communications, the global leader in network video, today announced the acquisition of Cognimatics, a leading company of store optimization solutions targeting the retail sector. Cognimatics' technology is for example used for people counting, queue measurement and occupancy estimation. The addition of Cognimatics' knowledge and technology strengthens Axis' solution offering in the fast-growing retail market segment. Founded in 2003, Cognimatics is a privately owned Swedish company, headquartered in Lund, with 12 employees. The company offers a suite of video analytics applications that can be used to provide retailers with insightful behavioral intelligence that helps optimize their operations, improve customer experience, and enhance security and safety. businesswire.com The Importance of Risk Assessments in Business Innovation Could A Risk Assessment Have Saved Chipotle's Nightmare? Companies that innovate need to have strong risk-assessment protocols to ensure they can anticipate any possible problems that may arise, and to allow them to put in place policies and procedures to try to mitigate those issues, said two risk experts. Chipotle became a leader in fast-casual dining by developing a system to provide locally sourced ingredients to its nationwide chain of stores. It ran into problems that might have been detected with more effective risk-management practices, said Mr. Minsky. The best way to avoid such problems is to conduct risk assessments at every stage of a project, from the investment stage to the operational phase and though every step of the innovation process. By better incorporating risk and compliance into business operations, executives get "a better tool set to innovate so they don't get into situations." wsj.com Class Seeks Approval Of $3.4M Deal In Gucci Credit Card Suit A conditionally certified class accusing Gucci of improperly requesting personal customer information during credit card transactions asked a California federal court Wednesday to give approval of a settlement valued at $3.4 million. An appropriate resolution to the allegations that Gucci America Inc. improperly collected mailing addresses, phone numbers and email addresses from customers. law360.com The Battle of the Body Parts: Which biometric will prevail? Iris scan technologies crowned as the winner with most long-term Wal-Mart testing Uber, Lyft for online grocery delivery FBI Develops Tattoo Tracking Technology PE-backed Envysion acquires Next Wave Weis Markets to implement VeriBalance currency management solution in all 162 of its stores 7-Eleven buys 79 CST Brands stores in California and Wyoming Albertsons completes deal for Haggen chain May Same Store Sales Results Drop Gap Inc. comp's down 6%, sales down 5% Gap Global down 3% Banana Republic Global comp's down 11% Old Navy Global comp's down 7% Zumiez comp's down 7.6% Quarterly Same Store Sales Results Five Below Q1 comp's up 4.9%, net sales up 25% Sears Hometown & Outlet Stores Q1 comp's down 2.8%, net sales down 7.9%
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Oct 1st, 2015 - The Day
Retailers Caught a Break
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Spotlight on Stanley
Security |
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Canadian Push |
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Best Practices, Policies to Combat Return Fraud
- Fraudulent Returns Cost Canadian Retailers Between $1.1B and $1.7B in 2015 One big change most retailers have made is introducing a policy requiring proof of purchase, he says. Five to 10 years ago, it was very easy for a return fraudster to go into a store, steal an item and, without any bill, return it for cash. "There was a time when these organized rings were hitting us for millions of dollars, so most retailers have made a change that you can't just come in without a bill and get cash. At Sears Canada, we said, if you don't have a bill, you get a merchandise gift card, which means you cannot get cash for it. You'll see that with other retailers, as well: it's very difficult to get cash now," he says. Retailers should also have extensive exception reporting tools, Berezowski says. "We monitor all types of refunds and look for trends. A fraudster doesn't use his own name but often uses the same information: the same address but a different name or different phone numbers but the same address. Through software we've developed, we're able to monitor those folks and try to identify them. In most cases the people doing return fraud are hitting store after store, but without that exception reporting it's hard to see the pattern." Some fraudulent transactions, he says, can be prevented by insisting that returns always be made to the same method of purchase. This is particularly important with online returns, he says. Online shoppers sometimes use false credit cards to buy an item and then request the return to a different card. Online retailers should make sure a credit goes back to the same credit or debit card used to buy the item to prevent this kind of fraud. For higher-value items, he says, one method of preventing fraudulent returns is to introduce a restocking fee. Knowing they will have to pay $25, for example, and not receive the full credit, will deter many criminals. It's also important to have software at the POS that will track activity by product, geographic area or purchase method. "It's critical for retailers to have the alerts and the awareness to know where to target their efforts. And if retailers don't make that investment in technology, knowing the bad guys are technology-savvy, they're behind the curve," he says. canadiansecuritymag.com Account Takeover Fraud Growing in "Leaps & Bounds" across Canada Strengthening Security to Counter Account Takeover Fraud Even back in November 2015, British Columbia-based NuData Security was reporting that between May-June 2015, nearly half a billion "aged" accounts were flagged with potential fraud, up 28 percent from the first quarter of 2015. "This highlights the growing value fraudsters are seeing in using aged accounts in an effort to circumvent traditional fraud detection systems that place a level of trust in an aged authenticated account." With the adoption of EMV, credit card fraud is being dropped in favor of account takeover fraud. "Instead of merely stealing your credit card number, today's fraudsters are moving to full-blown account takeover, partly to thwart EMV chip-card technology but mainly to maximize their return on investment. Financial fraud is one of America's largest growth industries. In addition, the Federal Trade Commission (https://www.ftc.gov) states that identity theft is escalating at 40 percent a year and is particularly problematic compared with more traditional forms of financial fraud. Best Practices for Preventing Fraud Losses read more here. co-opfs.org Canada Acts to Prevent Importation of Counterfeit Goods into Canada The new rules provide the Canada Border Services Agency (CBSA) with the authority to detain suspected counterfeit and copyright infringing goods, while allowing the rights-holder time to pursue civil remedies. The new measures strictly prohibit importing or exporting counterfeit and copyright-infringing goods. Two important features of the Canadian regime are: (i) CBSA officers now have the authority to detain goods they suspect are counterfeit or copyright-infringing; and (ii) the establishment of a "request for assistance" (RFA) process to allow the CBSA to disclose information and samples of detained goods to a rights-holder. This detention and disclosure by the CBSA will assist rights-holders in obtaining relief including through legal action in the courts under the Copyright Act and Trade-Marks Act. natlawreview.com Toronto pot dispensaries open for business despite last week's raids Last week, police raided 43 dispensaries in an investigation dubbed 'Project Claudia.' 90 people were arrested and close to 200 charges were laid in connection with the raids, including 71 criminal charges. But many of the businesses raided by police have already reopened their doors, and new dispensaries are opening. They are checking for government issued ID at the door to make sure customers are over 19. citynews.ca
Vancouver files injunctions to force closure of 17 pot dispensaries More than 100 unlicensed pot shops were told to close their doors by April 29, and a whopping 162 of 176 stores that applied for business licences were rejected. Most of the applications failed due to a rule barring dispensaries from operating within 300 metres of each other, or of schools, community centres and youth facilities. ctvnews.ca Gangs moving criminal activity online in GTA, Peter Sloly says Gangs in Toronto are using social media to conduct criminal behaviour that used to happen only on street corners, said Toronto's former deputy police chief. In some cases, disrespect online has led to violence later, Peter Sloly told Metro Morning on Wednesday. Sloly, now an executive director at Deloitte who is focused on preventing cyber crime, said gangs across North America, and in Toronto, are operating online because it's harder for police to track their activities there. He said gangs use the Internet to intimidate each other, send messages, share information, plan operations, carry out credit-card fraud and provoke violent incidents that occur on the street later. canadianfraudnews.com Consumers turn to booming black market for cheap cellphone deals Pricey cellphone plans in many Canadian provinces appear to be driving consumers toward a booming black market business. At last search, online ad site Kijiji in Toronto was crawling with advertisements for a bargain Koodo or Fido phone plan - just $48 a month for unlimited Canada-wide calling, texting and a big 5GB data package when you buy through a third party. Telus actually charges almost double the price - $90 a month - for that Koodo plan in Ontario as well as most provinces. "Customers should use caution when exploring plans online that aren't being offered directly through one of our official channels," said spokesman Andrew Garas. "Sharing your personal information can result in fraud." canadianfraudnews.com Apple Pay Expands In Canada Sephora expanding Greater Toronto Area operations to dominate market share Krispy Kreme rolling out a Canadian comeback with 50 new stores MEC to Open 1st Tri-Cities Location - Looking for first LP senior leader Canada Goose to Open 1st Freestanding Store Saks Fifth Avenue to open its third Canadian location, in Calgary, Alberta Le Château to close another 40 stores across Canada over the next three years
30 Anti-gentrification looters raid, smoke bomb
& loot high-end
Lumsden, SK: $10K worth of liquor and cigarettes stolen from Silton General Store Kamloops: RCMP arrest of a man wanted on Breaking & Entering, found inside Real Canadian Superstore Hasty Market - Barrie, ON - Armed Robbery Mac's - Oshawa, ON - Armed Robbery Piggy Mart - Oakville, ON - Armed Robbery / Clerk injured Richmond Variety - Windsor, ON - Armed Robbery |
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Founded in 1984,
Metro One Loss Prevention Services Group is the recognized leader in
providing protective services to the retail industry. With clients including
many of the largest and most recognizable retailers in the U.S., Metro One
offers a full complement of protective and investigative services, including
armed and unarmed officers, store detectives, undercover operatives,
intelligence sharing, logistics, and much more. With many of their executives
having a background in retail LP, they understand budgets, ROI, and the
importance of putting quality people first, as
Frank Camerino,
VP of Business Development, shares in this LPNN interview.
Hedgie Bartol from Axis Communications rejoins Amber Bradley for another fun and enlightening LPNN Quick Take. Learn why Axis doesn’t sacrifice the quality of their products and what a recent study found were the biggest disconnects between LP and IT.
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Solution Providers, have a video or commercial you want to publish? Contact us. |
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e-commerce Sponsored by The Zellman Group |
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MasterCard Launches New
Software For Online Fraud Prevention MasterCard has an e-commerce anti-fraud tool for small and medium sized (SMEs) businesses. Called Simplify Controls, it lets SMEs control, prevent and monitor e-commerce transactions in real time. MasterCard will sell the anti-fraud tool to acquirers who can then make it available to their customers. Running in the cloud, Simplify Controls helps businesses easily identify and prevent fraudulent activity based on their risk tolerance. It supports all card types, not just MasterCard. The software delivers statistics that merchants can read at a glance to see their overall exposure and potential fraud risks and enabled direct control over the transactions they submit for authorization. It is launching first in the U.S. but will eventually be available globally. forbes.com Online Marketplaces: The Shopping Mall of the Future The rewards & risks assessed for web merchants Online marketplaces are big business. With roughly $100 billion in annual sales now transacting in the U.S. through online marketplaces like Amazon and eBay, many web retailers are realizing that they can reach more consumers on other merchants' e-commerce sites than they can on their own. And the opportunities are greater than ever because several big retailers have opened their own e-commerce sites to outside sellers, seeking to provide the kind of selection consumers find on Amazon and eBay. internetretailer.com Amazon opening two Illinois fulfillment centers, creating 3,000 new jobs | |||||||||||||||||||||||||||||||||
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ORC News |
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Lake
Tahoe, CA: Man arrested after stealing merchandise from K-Mart, carried an
Air-Soft Pistol |
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Do you have an ORC case to share? |
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Retail Crime News Sponsored by Security Resources |
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Shootings, Deaths and Impersonations
Man Accused in Westfield Montgomery Mall Shootings Indicted for First-Degree Murder A federal security officer accused of three fatal shootings in Maryland was indicted Thursday in two of the killings, which happened outside local shopping centers. A Montgomery County grand jury indicted Eulalio Tordil, 62, of Adelphi, in the May 6 shootings, which occurred a day after Tordil allegedly killed his estranged wife, Gladys, in a high school parking lot in Prince George's County, police have said. Tordil faces eight charges in Montgomery County: two counts of first-degree murder, two counts of attempted first-degree murder, and four counts of using a hand gun in the commission of a crime of violence. He faces up to life in prison. Maryland abolished the death penalty in 2013. nnbcwashington.com
Mobile, AL: Shooting Outside Bel-Air Mall, Two Juveniles In Custody No word on any injuries or fatalities, though one female was heard frantically screaming at the scene, "they got him, they got him." Mobile Police say they have two juveniles in custody. The shooting occurred Thursday at 1:30pm in the area behind the Starbucks located on Airport Boulevard. Witnesses reported a black sedan with its rear window shattered by the Starbucks drive-through lane. wkrg.com
Johannesburg, South Africa: Shootout between burglars and security guards at Fourways Mall Thursday evening, Douglasdale Police reported a burglary at a Telkom phone store at the Fourways Mall. The alarm at the premises was triggered and security guards responded swiftly. When the guards arrived at the scene, the burglars brandished their firearms and opened fire at the guards. Two security guards were left injured. One of them was shot in the arm while the other sustained a gun shot wound to the shoulder." No arrests have been made. fourwaysreview.co.za  Sears
Loss Prevention Supervisor charged with Impersonating Officer; active Federal
probation38-year-old Ricky Jay Ball was charged with impersonating an officer, according to the Greenville Police Department. Ball called the Greenville Police Department Saturday, May 28, to pick up a shoplifter at Sears. Ball is a loss prevention supervisor there and instead of picking up the shoplifter, Ball was apprehended. Here's an excerpt from the news release distributed by Greenville PD: The Greenville Police Department launched an investigation into Mr. Ball after a woman reported Ball had informed her he was an officer with the State Bureau of Investigation and told her he could assist her in getting out of parking tickets she had acquired. The woman was surprised when, after Ball told her he had taken care of the tickets, she still received a late notice for unpaid parking tickets. After investigating further, officers discovered that Ball had, on multiple occasions this year, told people he worked for the State Bureau of Investigation and made statements about arrests he had made. He was also observed in possession of blue lights, a silver badge and a handgun in a holster. Ball's history revealed two convictions for impersonating a police officer. He is currently on active federal probation for the offenses. wnct.com Robberies and Thefts Pine Bluff, AR: Brookshire's Grocery Store Employee steal cash from the safe; says he was "forced into the theft" Christopher Dangerfield, 27, allegedly told police he was "forced into the theft," but during a court hearing Thursday, Deputy Prosecutor Maxie Kizer said there was no force involved. According to Detective Scott Norton, a co-conspirator made up a Facebook account and sent a message to Dangerfield alleging Dangerfield was "in trouble with the police" and he could get out of the trouble by taking money and giving it to the co-conspirator. Kizer said that the co-conspirator is still at large and an investigation into the incident is continuing. pbcommercial.com New Orleans, LA: Man pleads guilty to a string of Armed Robberies last fall that included holdups of 3 gas stations, 2 stores and a Krystal Burger restaurant Manchester, NH: 22 year old man indicted in theft of $425k Bentley Piercing Pagoda in the Hudson Valley Mall, Kingston, NY reported a Distraction Theft on 6/2, merchandise valued at $149 Lincoln, AL: Two Alabama women arrested after store owner recognizes them in TV interview following an Armed Robbery Cargo Theft Philadelphia, PA: $52,000 of Snow Crab and Lobster Tails stolen from a Storage trailer at the loading docks of E. Frank Hopkins Seafood Credit Card Fraud Cache, OK: Woman hits 16 stores (mostly Dollar General) purchasing $5,000 in gift cards with a stolen credit card Surveillance video captured the woman walking into a Dollar General in Cache, on May 21, where she made fraudulent charges using a woman's card number out of Texas. Altogether, she went to 16 stores in 11 towns in Southwest Oklahoma and did it all on the same day. Despite racking up nearly $5,000 in charges in one day, no one caught on until June 1. kswo.com Montgomery County, PA: Two Florida "Felony Lane Gang" members on trial for recent Bank Fraud crime spree Millburn, NJ: Saks Fifth Avenue at Short Hills hit with a fraudulent credit card; Gucci wallet valued at $384 Sheboygan, WI: Third Felony Arrest for a woman for Credit Card Theft; wanted for Felony Bail Jumping Russia: Internal Security Service (FSB) arrests 50 hackers who used malware to steal $25M Skimming Alert ATM Skimming up 546% from 2014 to 2015; skimming device found at more Self Check-Out It takes just 2-seconds for criminals to pull out the skimming device and pop it into place. Perpetrators have made off with tens of thousands of dollars from dozens of victims. ATM skimming has increased 546-percent from 2014 to 2015 with criminals turning to self checkout terminals to steal consumer data. With the roll out of chip-enabled cards skimming rates will decline, but as much as 30 percent of credit card holders have cards that don't have chips, and only 20 percent of card terminals are compatible. newyork.cbslocal.com
Three skimmers found at gas stations in Madisonville, TX Three skimmers found at gas stations in Polk County, Iowa - same gan |
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LP Supervisor Kohl's West Valley City, UT Kohl's LP Supervisor Kohl's Bellingham, WA Kohl's LP & Safety Spec Lowe's Northridge, CA Lowe's Market ORC Manager Lowe's Philadelphia, PA Lowe's LP Manager Hrly Kmart Jackson, TN Sears Holdings Corp LP Manager Hrly Kmart Columbus, MS Sears Holdings Corp LP Manager Hrly Kmart Sheridan, WY Sears Holdings Corp LP Manager Hrly Sears Paradise Valley, AZ Sears Holdings Corp LP Manager Hrly Sears Phoenix, AZ Sears Holdings Corp LP Manager Hrly Kmart Natchez, MS Sears Holdings Corp AP Specialist Home Depot Manchester, NH Home Depot AP Specialist Home Depot Norwalk, CT Home Depot AP Safety & Security Spec Walgreens Mount Vernon, IL Walgreens LP Specialist Fred Meyer Spokane Valley, WA Kroger LP Specialist Fred Meyer Vancouver, WA Kroger LP Specialist Fred Meyer Hillsboro, OR Kroger District LP Manager Kroger Louisville, KY Kroger LP Specialist Kroger Louisville, KY Kroger AP District Manager Rite Aid Redding, CA Rite Aid |
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Your Career Sponsor this section of the Daily |
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The Secret to Getting Everything Done Staring at your long to-do list isn't going to buy you any more time. The secret isn't about trying to cram everything into the 24 hours we have, but to delete one item off of that list, giving us some flexibility. To help determine what item gets knocked off your, here are three questions to consider. Do you need to do it? 11 Fantastic Productivity Tricks You Can Use Today We all have important goals for the work day, but for all sorts of different reasons we end up doing things that don't help us meet those goals. The solution is to keep your focus on the most important tasks. Here are some tricks to help you out. Less time 7 Unexpected Lessons From Tracking Your Time Sometimes we underestimate how long certain tasks take us. We may think that one project will take an hour to complete, only to find that it took the entire day. That only results in less time to get everything else done! Here are some lessons to consider when keeping track of your time so that you can make the most of it. Take a break 10 Simple Steps to Improve Productivity If you take time to restructure your to-do list, prepare and plan ahead, you can find some extra time to get all your tasks accomplished and have some fun. Here are some tips to help you use your time in the most productive way. Plan your work ahead of time | |||||||||||||||||||||||||||||||||
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Tip of the Day Sponsored by Vector Security |
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The speed of the day and today's economic pressures often tempts even the most
defined professional to take shortcuts and risk exposures that ultimately they
have to mentally deal with and occasionally have to face the consequences for.
There is no better use of the adage, It's the Tortoise vs. the Hare, and the
tortoise always wins, that applies here. Staying grounded in your principals,
committed to your mission and being a professional is what should drive every
executive every day – remembering that long term actions speak louder than words
and the tortoise always wins will hopefully rule the day.
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