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June 5, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Kevin Gollner, CFI was promoted to Vice President & Chief Compliance Officer for Rush Enterprises. Kevin joined Rush Enterprises in January of 2013 in the role of Director of Asset Protection. Previous to joining Rush Enterprises Kevin served as the Director of Asset Protection for Advanced Auto Parts. Kevin holds a Bachelor’s degree from Youngstown State University, a MBA from Ashford University and a certification in executive leadership from the University of Notre Dame. Congratulations Kevin!
Tom Stein, CFI was named Director of Risk Management and Loss Prevention for Areas USA, Inc.  Tom was previously the President of Asset Protection Services for over four years before taking this new position. His experience in the loss prevention industry comes from his director and managerial level leadership positions at such retailers as Ollie's Bargain Outlet where he was the Senior Director of AP and Risk Management, HMSHost where he was the Senior Director, Loss Prevention, Circuit City as their Regional Loss Prevention Manager and at Hechinger Stores Co. as the Corporate Manager, Investigations. Congratulations Tom!

Target LP Officer Finds Loaded Gun in Toy Aisle in Myrtle Beach Store - Pressure Mounts on Target to Ban Firearms  Michael Bloomberg-backed Moms Demand Action for Gun Sense in America has launched a campaign asking Target to ban the open carrying of guns in its stores just as news emerges out of South Carolina adding urgency to their mission. A loss prevention officer found a real, loaded gun in the toy aisle of a Myrtle Beach branch of Target last Friday night. The gun was in plain view on top of a superhero Playskool toy box when the LP officer found it; he thought it was a toy. He realized it was real after seeing it was loaded with live ammo. The fact that it was found in an aisle geared toward children makes some shoppers feel this was no accident. (Source forbes.com) (Source wmbfnews.com)

Burlington Coat Factory Expands Deployment of Corrective Education Company's Restorative Justice Education Program  Corrective Education Company (CEC) announced that Burlington Coat Factory will be expanding the deployment of its restorative justice education program to more of its locations. Burlington Coat Factory initially launched the program in four of its high risk locations in January of 2014. Results from the initial pilot program showed significant decreases in both apprehension processing time and repeat offenders in stores. “This is a program that is a win-win for everybody. The Retailer, Law Enforcement and the Offender,” stated James Connelly, Senior Vice President of Asset Protection for Burlington Stores. “I see no reason not to utilize CEC as part of any retailer’s Loss Prevention program.” (Source correctiveeducation.com)

AT&T wants to improve payment card fraud prevention with phone geolocation  AT&T plans to test a service allowing payment card providers to access the location of a customer's phone to improve the accuracy of fraud prevention systems for transactions made abroad. The service is part of AT&T's Location Information Services portfolio, and allows businesses to access network data to locate a device to authenticate a user's location, helping to protect against potential fraud. For the fraud protection to work, users will first have to opt in, AT&T said. (Source csoonline.com)

0.03% increase in online fraud prevention spend returns a dramatic 8% drop in credit card fraud  Fraudulent use of stolen credit cards, the biggest area of online loss, is down by 8% since last year, a leading industry survey has revealed. The results of the survey have shown online fraud prevention spend has increased from 0.3% of sales in 2012 and 0.4% in 2013, to 0.43% this year. As a result there has been a major decrease in shrink in online credit card fraud from 51% in 2013 to 43% in 2014. This is a decrease of 8% from last year’s figure. This link between increased spend and reduced online credit card fraud shows just how the industry is recognising the importance of online fraud prevention. Don Bush from Kount, the UK Retail Fraud Survey sponsor stresses the growing importance of online fraud prevention: “Ecommerce grew a healthy 18% in 2013, cybercrime grew at about 23% in the same period which greatly emphasizes the need for a robust online loss prevention strategy.” Coming soon: The US Retail Fraud Survey 2014. If you’d like to have the opportunity to take part, contact the Survey Director at lynseypage@retail-knowledge.com  (Source retailfraud.com)

The Retail Equation Chief Data Scientist David Speights to Present at 25th Annual ACFE Global Fraud Conference  David Speights, Ph.D., chief data scientist for The Retail Equation, the industry leader in retail transaction optimization solutions, will present at the 25th Annual ACFE Global Fraud Conference on June 16 at 1:40 p.m. CT in San Antonio, Texas. In the session titled “Impact of Big Data Tools on Fraud Identification and Prevention in Retail Transactions,” Speights will discuss the growing role big data and statistics play in a retailer’s approach to loss prevention issues and solutions. According to the recently published ACFE 2014 Global Fraud Study, survey participants estimated the typical organization loses 5 percent of revenues each year to fraud. If applied to the 2013 estimated Gross World Product, this translates to a potential projected global fraud loss of nearly $3.7 trillion. (Source theretailequation.com)

Verint delivers broad strength across many areas in Q1 results  Dan Bodner, CEO and President stated, "We are pleased with our first quarter non-GAAP revenue of $269 million which drove strong cash flow and earnings. Our financial results and business activity for the first quarter have made us more optimistic about the year, and we are raising our annual guidance. During Q1, we experienced broad strength across many areas. Customer reaction to our combination with Kana has been very positive. Our Enterprise Intelligence segment achieved year-over-year revenue growth of 47% including Kana’s results, and 11% excluding Kana's results. Our Communications and Cyber Intelligence segment achieved 21% year-over-year revenue growth. Our focus on actionable intelligence combined with our broad portfolio, position us well for long-term growth.” (Source businesswire.com)

Have We Lost Trust In E-Commerce Sites? Nearly A Quarter Of Americans Stopped Shopping Online 

Toys “R” Us distribution center to cease operations in Youngstown, OH

Hershey’s Las Vegas flagship offers immersive retail experience 

Five Below to enter Houston with eight stores

Cabela’s announces plans for three new stores; Huntsville, Alabama; Oklahoma City, Oklahoma; and Woodbury, New York

Quarterly Same Store Sales Report

Rite Aid up 3.5%
Ascena Retail Group Q3 up 1%

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"Live in Ft. Lauderdale" 2014 Sponsors:

The Shoot
Information Today for Tomorrow's Leaders

Solution Providers & Sponsors
The Teams Supporting the LP efforts

Thursday, June 12th
11:30 am to 1 pm

Nutech National, Greg DeTardo, President, and Tony Mancino, National Account Manager

The nation’s largest alarm servicing network

Axis Communications, Hedgie Bartol, LPQ, Business Development Manager, Retail

Intelligent security solutions from the world leader

Protection 1: Bob Dale, Sr VP Sales and Rex Gillette, VP National Accounts Retail

Award Winning Security Solutions for Business

Bass Security, Paul Fischer, Vice President Sales & Marketing

North America’s only one-touch solution for Loss Prevention

WG Security Products, Ed Wolfe, VP Business Development Manager, Graham Handyside, EVP Worldwide Operations

The Innovators in EAS-RFID-CCTV A Solution For Every Store

National Retail Federation Leader's Shooting Schedule
The Leaders – Impacting the LP Industry

Thursday, June 12th
1 pm to 6 pm

Vicki Cantrell, SVP Communities and Executive Director Shop.org at NRF

Robert Moraca, Vice President Loss Prevention NRF

The NRF’s senior leadership supporting the
LP Industry
The History – The Impact – The Meaning &
the New VP of LP

Steve Ippolito – Dir of LP at Talbots, Chair NRF LP Content Planning Committee

Planning Content for the LP industry’s biggest event
A team effort, reflecting the direction & needs of the LP industry

Melissa Mitchell, CFI, Dir of LP and Inventory Control, LifeWay Christian Stores, Chair, NRF LP Awards & Recognition Committee

Recognizing Achievement and Superior Performance

Dan Doyle, Chief Human Resource Officer at Beall’s, Inc.

Leadership & Development Series
His story, advice, and vision of tomorrow’s successful LP executive profile

Joan Manson, Vice President of Loss Prevention, Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in Loss Prevention Caucus

The NRF’s Women in Loss Prevention Caucus Committee Efforts

Keith White, Co-Founder and former President of the IOBSE and currently the SVP Loss Prevention at Gap Inc., and NRF LP Advisory Council and Chairperson of the Diversity Committee

Will Baker, Sr. Director, Loss Prevention for Ross Stores and President of the International Organization of Black Security Executives (IOBSE)

Developing Future Leaders for Tomorrow's Challenges

Dan Faketty, VP Asset Protection at Bi-Lo Holdings and chair of the NRF’s Education Committee,

Bob Hanson, Loss Prevention Coordinator and Associate Professor at Northern Michigan University and committee member of the NRF’s Education Committee representing academia

Leading the way with higher education –
Northern Michigan University
A long-term partner adding value to the industry

Jeff Fulmer, VP of Loss Prevention, Barnes & Noble and Chair of the NRF’s Legislative Committee,

Jon Gold, VP, Supply Chain & Customs Policy at the NRF

The NRF’s LP Legislative Committee,
a National Update

Rich Mellor, Senior Advisor, Asset Protection at the NRF

Preparing-Training-Responding to the Active Shooter

Tom Litchford, VP, Retail Technologies at the NRF


Cyber Security’s Increasing Impact on Retail & The Role of Loss Prevention

Organized Retail Crime Roundtable –

Denny Dansak, Sr. Corporate Manager, ORC, The Kroger Co.

Nelson Harrah, Director of ORC at Gap Inc.

Tony Sheppard, LPC, National Manager, Organized Retail Crime Unit, CVS/Caremark

Debra Lussier, Senior Manager, Central Investigations Team, The Home Depot

A National Update – Building Partnerships with Public Law Enforcement
The Increasing ORC Associations –
Will there ever be a National effort?

ORC’s Public Partnership – Moderated by Joe LaRocca

Joe LaRocca, RetaiLPartners
Bill Williams, Captain III and Commanding Officers, Commercial Crimes Division LAPD and LAAORCA Law Enforcement Co-Chair
Joe Hopkins, Detective III, Commercial Crime Division, LAPD
Jim Ostojic, Sergeant, Polk County Sheriff’s Office

The Importance of the Public Private Partnership and It’s Impact

Stan Welch, VP of Loss Prevention, JCPenney

Leadership & Development Series
Managing the Change Process - The Value of Trade Associations



"Live in Ft. Lauderdale" 2014 Sponsors:

For sponsorship opportunities contact Gus Downing


ORC News
Sponsored by Security Resources

Fencing Operation Busted: Seven Roanoke store owners to be indicted  Seven Roanoke store owners will be indicted for buying stolen goods and reselling them. The following stores involved are Pure Station, K&H Grocery, Toni's Grocery, Community Grocery, P&N Market, Triangle Market, and M&S Stop Mart. This is part of a year long investigation. Investigators say a group of shoplifters stole items from stores then resold the products to the seven stores listed above. According to investigators, that money was used to buy drugs. Meanwhile, the businesses owners who bought the stolen items then resold them. (Source wsls.com)

Multi-State Retail Theft Crime Ring Bust in Marion County, Florida  Two men arrested for stealing a couple hundred dollars of toiletries from a CVS in Marion County opened up an investigation to a multi-state retail theft crime ring. Willie Willis and Charlie Pitts are thought to be low level players involved in stealing thousands of dollars of household and personal hygiene items and then re-selling them for a lower price. Both men told detectives they have traveled around Central and North Central Florida and parts of South Georgia committing this kind of retail theft. The sheriff's office is currently working with area stores to prevent this crime ring from succeeding. (Source wcjb.com)

Baltimore Man sentenced to 4 years/$210,000 in shoplifting-gift card conspiracy  A Baltimore man has been sentenced to more than four years in prison for his role in a shoplifting scam in which stolen goods were returned to stores for gift cards. Forty-seven-year-old Mark Brunelle was also ordered to pay more than $210,000 in restitution at sentencing Wednesday in federal court in Baltimore. According to his plea agreement, Brunelle and others stole merchandise from large retail stores in central Maryland, then returned the stolen items for store gift cards. (Source washingtonpost.com)

Saginaw County Sheriff driving Honda Element 'taken from a theft ring'  It may not be as racy as the Ford Mustang or as classy as the Lincoln Town Car that Saginaw County Sheriff William Federspiel drove on duty in the past. But the sheriff's new ride has one thing in common with his former vehicles. The Honda Element, dubbed "the toaster" by Federspiel and others at the department, has the words "Taken from a theft ring" displayed on both sides of the vehicle, along with gold Saginaw County Sheriff logos on top of black paint. (Source mlive.com)

N.H. Retail Association offers info on organized retail crime; an updated compilation of N.H. statutes relating to organized theft 

Fayette County woman sent to prison for retail thefts in Lebanon County, PA

Smelterville, ID Police chase down shoplifters, accused of stealing over $1000 of merchandise from Walmart

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Loss Prevention News Network

Security Resources

Your External Business Partners Series

Joe Malone, co-owner of Security Resources, tells us how his company has grown from a small business in Philadelphia to a national security firm specializing in security guard and investigative solutions throughout North America. Licensed and registered in all 50 states, Security Resources utilizes a partner network of over 700 security companies to address the ever-changing needs of retailers. In this interview, Joe talks about their industry-leading process.

Episode Sponsored By:

Solution Providers, have a video or commercial you want to publish? Contact us.

Sponsored by The Zellman Group

Criminals seeking more buyers with all-in-one malware  Security researchers have discovered multipurpose malware capable of stealing payment card numbers from electronic cash registers and data entered in Web forms through a browser. The piece of Soraya, the malware, that could be used in attacking retailers' electronic cash registers, called point-of-sale (POS) systems, scrapes debit- and credit-card numbers from memory after cardholders swipe their cards at the register. The technique is similar to what was used in the Target breach that led to the theft of 10s of millions of payment card numbers during last year's holiday shopping season. Soraya is not related to the Target malware. A twist in Soraya's memory scraping is its use of the Luhn algorithm, a formula used to determine which numbers collected are valid payment card numbers. (Source csoonline.com)

Hackers Aim Phishing Attacks At New Retail Brands  As big companies like eBay and Target bolster their defenses following attacks from hackers, experts say that cybercriminals are also targeting other e-commerce and retail firms that could be vulnerable to phishing attacks intended to steal credit-card and other personal data. APWG's "Global Phishing Survey" study says that in the second half of last year, 324 of the 681 retailers and brands hit by phishing attacks had not been targets in the first half. The victims of phishing attacks tracked by APWG in the second half of 2013 included U.S. firms as well as Chinese and other foreign companies. Taobao, Alibaba's e-commerce unit, was the second-most targeted institution. EBay's PayPal payments unit was the most targeted. Other U.S. targets included Home Depot, jeweler Tiffany and Hertz Global Holdings' Hertz Rent-a-Car. (Source investors.com)

Canadian retailers looking to ramp up online

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305


Press Releases

NeWave Sensor Solutions and Cam Connections Partner to Release New Wireless Smart Shelf at NRF LP Show

Visit Cam Connections' Booth #1301 on June 11 and 12

Plain City (Columbus), Ohio - June 2, 2014 – NeWave Sensor Solutions, LLC today announced it is partnering with Cam Connections, Inc. to demonstrate its new Smart Shelf system at the NRF Loss Prevention Expo on June 11 and 12th at the Greater Fort Lauderdale/Broward County Convention Center. Cam Connections will be exhibiting in Booth 1301.

The NeWave Smart Shelf is a unique and patented “no tags required” on-shelf inventory control system that utilizes the revolutionary Wave RFID antenna to provide precisely accurate, real-time automatic monitoring and notification of on shelf merchandise availability with as little as a smart phone. Out of Stock and low stock conditions can also be immediately detected and corrected to accelerate sales and improve customer satisfaction. Based on criteria set by the retailer for low inventory limits, the Smart Shelf software signals an alert that can be sent to store managers, local and regional loss prevention personnel or anyone who needs to be notified of theft or low inventory availability. Potential Organized Retail Crime (ORC) incidents are alerted at the shelf rather than the front door, avoiding associate confrontations. The Smart Shelf has been well proven in the real-world and installation is presently being expanded in food, drug and mass merchandiser stores.

Robert Bull, Cam Connections President expressed: “We are excited about working with NeWave and their Smart Shelf technology. This is the first “No tags required “solution that is ideal for continuously monitoring merchandise availability in real-time. Working with NeWave expands our product offering into RFID."

Joe Ryan, CEO of NeWave stated: "We developed the Smart Shelf system to assist retailers in combating organized retail theft and out of stock shelf conditions. These are two critical problems that represent billions of annual dollar losses for retailers. Retailers and consumer goods manufacturers have never before had immediate access to the on shelf item level inventory movement our solution can provide. Smart Shelf also provides detailed product selection data at the shelf that was never available in the past. The efficiencies gained have proven to be enormous. We are very excited to be partnering with Cam Connections to demonstrate our unique Smart Shelf capability.”

Read more here.


Retail Crime News
Sponsored by NuTech National

3 RCMP Officers killed, 2 injured as a manhunt continues for a shooter in New Brunswick, Canada  A manhunt is underway after a gunman fatally shot three RCMP officers and injured two others in Moncton, N.B. Police officers walk around a strip mall urging merchants to shutdown their stores in Moncton, N.B on Wednesday June 4, 2014. The RCMP in New Brunswick says an undisclosed number of people have been shot and a manhunt is underway in the north end of Moncton for a man armed with guns. Police are looking for a 24-year-old Moncton man, Justin Bourque. Police tweeted a photo of the suspect dressed in military camouflage and carrying guns. (Source canada.com)

Harris Co, TX Deputy shoots Family Dollar robbery suspect  A man was in critical condition Thursday morning after a Harris County Sheriff's deputy shot him as he left the Family Dollar store he attempted to rob. The Harris County Sheriff's Department said it would conduct an investigation after a deputy opened fire on a suspect Wednesday night in North Harris County. The shooting happened after the suspect robbed a Family Dollar store on Kuykendahl Road near Ella Boulevard. The Family Dollar store was also robbed May 19. (Source click2houston.com)

Police seek suspect in Rocky Mount, NC Walmart robbery  Rocky Mount police are looking for a man caught on surveillance video leaving a local Walmart after robbing it Wednesday afternoon. Investigators say the man entered the store, at 1511 Bevenue Road, around 1:50 p.m. and robbed a clerk before taking off. Police said he might be involved in other Walmart robberies in Wake County over the past month. (Source wral.com)

Judge orders Crystal Lake, IL man to 25 years for CVS robbery 

Police in Georgia Use Hidden GPS Unit To Track Stolen Toy

Columbus, GA Store owner tied to fenced goods charged with commercial gambling

Man charged in Family Dollar murder, robbery to be sentenced today in Milwaukee

Robberies and Burglaries

Country Convenience – Marinette, WI – Burglary – suspect waives prelim
Dollar General – Jackson, TN – Armed Robbery
Jack’s Carry Out – Cincinnati, OH – Shooting
Kicks 66 – Indianapolis, IN - Shooting/ Armed Robbery – clerk in critical condition
Mac’s – Brantford, ON, CN – Armed Robbery
Nisa’s Variety – Wallingford, CT – Armed Robbery – suspect arrested
Rocky Mt. Archery – Butte, MT - Burglary – smashed through wall
Safeway – Hollister, CA- Burglary – suspect charged
Sunoco – Newberry Twp, PA – Smash and Grab – Suspect arrested
Tesoro – Wahpeton, ND – Armed Robbery
Walgreens – Plattsburgh, NY - Robbery – suspect arrested
7- Eleven – Clinton Twp, MI – Armed Robbery


Vendor Spotlight


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AP Manager in Training
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Lawton, OK
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Tampa, FL
Multi Unit LP Manager
Greenville, SC
Sears Holdings Corp
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Tucson, AZ
Sears Holdings Corp

LP Manager
Fairfax, VA
Sears Holdings Corp
LP Manager
Rockaway, NJ
Sears Holdings Corp
LP Manager
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Sears Holdings Corp
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Avon, IN
LP Specialist
Dedham, MA
LP & Safety Spec
Smyrna, TX

Store AP Manager
Home Depot
San Rafael, CA
Home Depot
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Home Depot
Boston, MA
Home Depot

Safety & Security Team Lead
San Francisco, CA
Home Office LP Sr Specialist
JC Penney
Plano, TX
JC Penney


Home of the Industry's Original
On the Move
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Kevin Gollner, CFI was promoted to Vice President & Chief Compliance Officer for Rush Enterprises.
Tom Stein, CFI was named Director of Risk Management and Loss Prevention for Areas USA, Inc.
Sean Balducci was named Regional Loss Prevention Manager for CVS Caremark Corporation.
Paul Votto was named Regional Asset Protection Investigator - NorthEast for Regis Corp.
Joaquin Farrell was named Regional Loss Prevention Manager for Gap Inc.

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The 5 Questions that Successful People Routinely Ask Themselves  While the definition of success is different for everyone, there is one thing successful people have in common and that is to be better than the previous day. Forward momentum is key, and asking yourself the big questions can guide you. Here are some questions you want to ask yourself. (In the right niche?)

The Simplest Way to Build Trust
When talking with someone, it's hard to know what is motivating them. Whether trying to make a negotiation or maybe hiring a potential candidate, you need to build trust with people you interact with and the most effective way to do that is to find the link that connects you and him or her. (Perception of similarity)

Four Easy Ways to Increase Morale
Morale does more than just make employees happy. Research shows that employees who are engaged accomplish a lot more at work than those who don't like their job. Want your employees to stay productive and happy in the workplace? Here are some tips and advice that is worth listening to. (Put employees first)

How Venting Influences Self-Improvement -- 4 Strategies for Success  Venting is a powerful influencer. It has the power to hold you back from what you want to accomplish and especially from reaching success. Venting your problems to someone else won't help your case, it will only make your problems seem bigger. Instead, use these tips. (Take action)

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Tip of the Day
Sponsored by Vector Security

Education is a broad term usually defined by an individual as a singular focus with an end result that oftentimes stagnates the brain and limits horizons. Reaching milestones is incredibly important, but keeping your curiosity and wonderment is the key to reaching beyond. No singular degree or certification will bring you the success – it merely opens the door to more learning and the realization that if you don't know something, you go find someone who does and learn it from them.

Just a Thought,
Gus Downing

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