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The D&D Daily Mobile Edition

June 9, 2014

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The LP Industry's #1 News Source - Informing, Educating and Instilling a sense of community




 

Spotlight on Leadership
 

Protection 1’s ‘Seal Team’

Reinventing the Installation Model in Retail
“Right the First Time”

Quality – Dedication - Consistency

There’s been quite a bit of news lately about how the Protection 1 Team has been quickly gaining market share and successfully managing a number of major national retail conversions. Methodically, deliberately, and successfully they’ve been focused on delivering a new model to the industry, one that takes advantage of their 26 years of strength and their nationwide infrastructure.

With a new leadership team brought in a few years ago, comprised of a number of retail subject matter experts, Protection 1 started a developmental process. They knew all too well what the retailers needed and the pitfalls the industry can face using third party sub-contractors to implement a large project.

Understanding that it all begins and ends at the store level, they made a commitment to develop a retail specific team that delivers consistently with absolute quality, virtually eliminating those dreaded ‘call-backs.’

With an existing nationwide award-winning group of consultants and service technicians, they brought in a leader, Brendan Smith, as their Vice President of Field Operations. His task: take the best of the best and develop a National Account “Seal Team”, totally dedicated and driven to making it “Right the First Time”, one retailer at a time.

The first retailer to experience the Seal Team at work was Rite Aid. National Account Manager Jim Shepherd worked with the Rite Aid team on a plan to upgrade the alarm systems at all of their stores and prepare them for an IT-enabled future. Next, leading from the front, Brendan and other senior leaders selected 16 of the best of the best from their existing team and rolled up their own sleeves to help reinvent the installation process from the front lines.

Armed with this high energy mobile Seal Team, Protection 1 pioneered a new installation model. A team totally dedicated to spreading out across the nation and delivering the same custom solution at each of a customer’s locations, with consistent quality each and every time.

Staffed with team members who take pride in “Mastering their Trade” and led by a leader who values their contributions and works along side of them, this “Seal Team” has put the doubters to rest - and the retailers they’ve converted are singing their praises.

Converting thousands of stores in record time is not the pace for many. But it is for the Seal Team, and Brendan Smith’s team isn’t ringing the bell. Quite the contrary, they’re just getting started.

It takes pride and dedication to travel the country installing systems with a commitment to consistency and quality, and it takes a passionate and strong leader to get it done.

Well done Seal Team and Brendan Smith.

 

News Brief
Sponsored by WG Security Products, Inc.

Jo Bickford was promoted Director of Loss Prevention, Western Division for Belk.  Jo was previously the Regional Loss Prevention Manager before receiving this promotion.  Jo has worked at Belk since 2012, where she was the Acting Store Manager. Jo earned her Bachelor's of Education in Sociology from Mount Union College. Congratulations Jo!


Walmart CEO Outlines Company’s Future at Annual Shareholders Meeting: Being Customer-Driven, Investing in its People, Leading at the Forefront of Innovation and Technology  Wal-Mart Stores, Inc. President and CEO Doug McMillon reaffirmed Walmart’s mission and outlined new ways the company will serve customers through three core principles. “We are helping people save money in new and convenient ways so they can live a better life. And we’re doing it by bringing together the best of e-commerce and the best of retail.” “First, we will be a customer-driven company. We've always said the customer is our boss and we'll make decisions based on how we can serve them better,” said McMillon. “Second, we will invest in our people. As we change and grow, it will be our associates who will make the difference. Finally, we need to be at the forefront of innovation and technology. We will lead with urgency to get ahead of change.”  (Source businesswire.com)

Amazon expands middleman role in latest online payments push  Amazon.com Inc will start managing subscription payments for start-ups and other companies - the latest in a series of quiet moves the e-commerce giant has made into PayPal's turf over the past year. The new service broadens Amazon's profitable role as a middleman for third-party sellers, which account for 40 percent of its sales and extends its influence beyond its website. The service, which launches on Monday, allows the company's more than 240 million active users to use credit card details stored on Amazon.com to pay for services such as a monthly phone bill or a digital music subscription. Amazon then charges a fee on each transaction. Amazon has been testing the new service over the last several months with start-ups including Ting, a mobile phone company that is part of Tucows Inc. Those who used recurring payments by Amazon spent 30 percent more on Ting's website. (Source reuters.com)

Carl Icahn's disclosure behind spike in Family Dollar's share price  Family Dollar Stores Inc. (FDO), facing a threat from activist investor Carl Icahn, said it adopted a shareholder-rights plan that will limit investor from acquiring more than 10 percent of the company. All but one of Family Dollar’s directors voted for the plan, which will last one year, according to a statement today. Edward Garden, who was added to the board as part of an agreement with shareholder Trian Fund Management LP in 2011, voted against it. Family Dollar is adding the so-called poison pill after Icahn disclosed he’d amassed a new 9.4 percent stake and planned to seek talks with management -- a move that sent the shares up as much as 15 percent. He may push for operating changes and ask the company to explore strategic alternatives, as well as potentially seeking board seats, according to a filing. (Source bloomberg.com)

Cybercrime responsible for more than $445 Billion in annual losses and recovery costs globally - Impacts 200,000 U.S. Jobs  A new report from the Center for Strategic and International Studies (CSIS) and sponsored by McAfee, part of Intel Security, shows the significant impact that cybercrime has on economies worldwide. The report, 'Net Losses – Estimating the Global Cost of Cybercrime,' concludes that cybercrime costs businesses approximately $445 billion worldwide, with an impact on approximately 150,000 jobs in the EU and 200,000 jobs in the U.S. (Source information-age.com)

Dollar General to Open Stores in Three New States; expand to 43 states by adding presence in Maine, Rhode Island and Oregon

RadioShack bets on in-store, same-day repairs to smartphones and tablets 

Idaho's Coldwater Creek to live on, as a brand owned by Sycamore Partners 

McDonald's continues to struggle in the U.S

Tyson Foods wins battle to buy Hillshire; All-cash offer of $63 a share values firm around $7.7 billion

World Cup means ‘game on’ for sporting goods retailers, soccer fans

Walmart apologizes after auto crash involving actor-comedian Tracy Morgan

Last week's most popular news article --

Target takes heat for open-carry policy
The group, Moms Demand Action for Gun Sense in America, has taken to Twitter to criticize Target for allowing members of groups such as Open Carry Texas to walk around its stores with rifles slung over their shoulders. It's a response to pictures of men and women carrying firearms in Dallas-area Target stores that have surfaced on social media, apparently posted by members of Open Carry Texas and similar groups, which even the National Rifle Association has opposed in recent days. In the aftermath of a killing spree at a California college one week ago and several other mass shootings in recent years, the gun debate seems to be escalating—and Twitter looks to be an important platform for opposing sides to persuade public sentiment. (Source adweek.com)

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Solution Providers & Sponsors
The Teams Supporting the LP efforts

Thursday, June 12th
11:30 am to 1 pm

11:30am
Nutech National, Greg DeTardo, President, and Tony Mancino, National Account Manager

The nation’s largest alarm servicing network

11:50am
Axis Communications, Hedgie Bartol, LPQ, Business Development Manager, Retail

Intelligent security solutions from the world leader

12:10pm
Protection 1: Bob Dale, Sr VP Sales and Rex Gillette, VP National Accounts Retail

Award Winning Security Solutions for Business

12:30pm
Bass Security, Paul Fisher, Vice President Sales & Marketing

North America’s only one-touch solution for Loss Prevention

12:45pm
WG Security Products, Ed Wolfe, VP Business Development Manager, Graham Handyside, EVP Worldwide Operations

The Innovators in EAS-RFID-CCTV A Solution For Every Store

National Retail Federation Leader's Shooting Schedule
The Leaders – Impacting the LP Industry

Thursday, June 12th
1 pm to 6 pm


1:05pm
Vicki Cantrell, SVP Communities and Executive Director Shop.org at NRF

Robert Moraca, Vice President Loss Prevention at NRF

The NRF’s senior leadership supporting the
LP Industry
The History – The Impact – The Meaning &
The NRF's New Vice President of Loss Prevention

1:20pm
Steve Ippolito – Dir of LP at Talbots, Chair NRF LP Content Planning Committee


Gary Johnson, VP of Loss Prevention at The Vitamin Shoppe, Former Chair, NRF LP Advisory Council

Planning Content for the LP industry’s biggest event
A team effort, reflecting the direction & needs of the LP industry

1:40pm
Melissa Mitchell, CFI, Dir of LP and Inventory Control, LifeWay Christian Stores, Chair, NRF LP Awards & Recognition Committee

Recognizing Achievement and Superior Performance
 

2:00pm
Dan Doyle, Chief Human Resource Officer at Beall’s, Inc.

Leadership & Development Series
His story, advice, and vision of tomorrow’s successful LP executive profile

2:30pm
Joan Manson, Vice President of Loss Prevention, Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in Loss Prevention Caucus

The NRF’s Women in Loss Prevention Caucus Committee Efforts

2:50pm
Keith White, Co-Founder and former President of the IOBSE and currently the SVP Loss Prevention at Gap Inc., and NRF LP Advisory Council and Chairperson of the Diversity Committee

Will Baker, Sr. Director, Loss Prevention for Ross Stores and President of the International Organization of Black Security Executives (IOBSE)

Developing Future Leaders for Tomorrow's Challenges

3:15pm
Dan Faketty, VP Asset Protection at Bi-Lo Holdings and chair of the NRF’s Education Committee,


Bob Hanson, Loss Prevention Coordinator and Associate Professor at Northern Michigan University and committee member of the NRF’s Education Committee representing academia

Leading the way with higher education –
Northern Michigan University
A long-term partner adding value to the industry


3:40pm
Jeff Fulmer, VP of Loss Prevention, Barnes & Noble and Chair of the NRF’s Legislative Committee,


Jon Gold, VP, Supply Chain & Customs Policy at the NRF


The NRF’s LP Legislative Committee,
a National Update

4:00pm
Rich Mellor, Senior Advisor, Asset Protection at the NRF

Preparing-Training-Responding to the Active Shooter


4:20pm
Tom Litchford, VP, Retail Technologies at the NRF

 

Cyber Security’s Increasing Impact on Retail & The Role of Loss Prevention
 

4:40pm
Organized Retail Crime Roundtable –
 


Denny Dansak, Sr. Corporate Manager, ORC, The Kroger Co.

Nelson Harrah, Director of ORC at Gap Inc.

 
Tony Sheppard, LPC, National Manager, Organized Retail Crime Unit, CVS/Caremark

Debra Lussier, Senior Manager, Central Investigations Team, The Home Depot


Scott Sanford, Director of Investigations & Training, Barnes & Noble Inc.


A National Update – Building Partnerships with Public Law Enforcement
The Increasing ORC Associations –
Will there ever be a National effort?

5:10pm
ORC’s Public Partnership – Moderated by Joe LaRocca

Joe LaRocca, RetaiLPartners
Bill Williams, Captain III and Commanding Officers, Commercial Crimes Division LAPD and LAAORCA Law Enforcement Co-Chair
Joe Hopkins, Detective III, Commercial Crime Division, LAPD
Jim Ostojic, Sergeant, Polk County Sheriff’s Office

The Importance of the Public Private Partnership and It’s Impact

5:30pm
Stan Welch, VP of Loss Prevention, JCPenney


Leadership & Development Series
Managing the Change Process - The Value of Trade Associations

 

 

"Live in Ft. Lauderdale" 2014 Sponsors:

For sponsorship opportunities contact Gus Downing

 

ORC News
Sponsored by Security Resources

Politics, Truckload of merchandise, and Organized Retail Crime come together in Melbourne, FL  A Brevard County Commission candidate and her husband said a criminal investigation against them is politically motivated. We first told you Thursday that the Brevard County Sheriff's office searched the Ice Cream Depot in West Melbourne, co-owned by county commission hopeful Lisa McDermott. We were there when BCSO investigators handed over a search warrant. James McDermott and his wife Lisa have run the Ice Cream Depot for years. It’s a place McDermott has used as home base for his eBay selling business. The pair are under investigation for alleged money laundering and dealing in stolen merchandise. Investigators said James McDermott was the ring leader. McDermott said a well-dressed man came in the business last year and asked if he bought merchandise. Soon after, he bought a truckload of products from the man, enough to fill two rooms inside the business -- a one-time deal. "He brought it in garbage bags. I didn't know any of this was stolen," said McDermott. Later McDermott said the man stole things from his store, so McDermott kicked him out and told him to never come back. And that man, who he said is now in jail, has a vendetta against him. (Source mynews13.com)

73 warrants issued against men accused of ripping off Lowe’s in North Carolina  Henderson County Sheriff's Office investigators said the men stole merchandise or charged it on unauthorized credit cards from the store. After the thefts or unauthorized purchases, the suspects would return the merchandise for a refund and obtain a Lowes gift or merchandise card, investigators said. (Source wyff4.com)

Three accused of Organized Retail Theft from Bartonsville Giant Foods; 8 times, over $15,000  Three New York men face charges of running an organized retail theft ring that hit several municipalities in eastern Pennsylvania, including the Giant Food Store in Bartonsville on eight different occasions, according to PA state police at Swiftwater. Dwayne M. Evans, 28, of Briarwood, New York, Michael Clarence Morrison, 26, of the Bronx, and Majida Abdullah Muhammad-Earnell, 38, of Jamaica, New York, are accused of stealing health and beauty items from the Giant from Jan. 4 through April 22 of this year. The eight thefts at the Giant totaled about $5,130. According to police, the three men would enter the stores, stealing the products by placing them down their pants. The total amount of loss from all the thefts was more than $15,000. (Source poconorecord.com)

Silver Spring Twp, PA Police seek two in Best Buy retail theft  Silver Spring Township Police are looking for two people whom they say stole hundreds of dollars worth of merchandise from an electronics store on Friday. Police said a male and female entered the Best Buy at 6416 Carlisle Pike, removed numerous items from their packaging, and snuck out of the store without paying for the concealed merchandise. (Source pennlive.com)

Hood Dynasty's Champ Tha Don Dada surrenders in credit card fraud scheme

Durham police investigate shooting at strip mall

Do you have an ORC case to share?
Share your ORC news and help the industry grow

Loss Prevention News Network
 

Leadership & Development Series

Neil Watanabe, CFO for Anna's Linens
The Journey from LP to CFO,
Part 1

This three part interview follows Neil Watanabe's career from an entry level management position through the control and loss prevention field all the way up to CFO. It explores exactly how he progressed and what elements played the biggest part in his climb up the ladder. Defining the path and understanding the steps allows the viewer to learn how one executive was able to navigate their way all the way up to the top.

Solution Providers, have a video or commercial you want to publish? Contact us.

e-commerce
Sponsored by The Zellman Group

82 Percent Of Payment Fraud in 2014 Stemmed From Checks  The specifics about payment fraud in 2013 – along with many other payment details – were recently released in the Association for Financial Professional’s (AFP) annual Payments and Fraud Survey. AFP surveyed 5,600 corporate practitioner members in January 2014 for a total of 449 responses. Executives that answered included those with the titles of cash manager, analyst, or director. This is the tenth year that the AFP conducted its fraud survey, and while the results showed a slight decrease in corporate payments fraud as compared to 2013, there was an increase in fraud specific to credit and debit cards in that same time frame. However, 82 percent of the payments formats targeted by criminals were in the form of checks. Specifically, the most prevalent check fraud method – with 62 percent of survey respondents citing it as a major issue – is “counterfeiting by altering the MICR line on the check.” In terms of credit and debit card fraud, there was a 14 percent increase from 2013, the AFP reported. (Source pymnts.com)

EMV Or Mobile: It’s a Risk Vs. Rewards Choice Decisions, decisions. You’re a small merchant facing an October 2015 deadline when, if you’re unable to accept a presented EMV smart card, you become liable for any subsequent counterfeit fraud initiated with the card. But what are the chances of that happening? The U.S. appears to be in a transitional period between payment technologies, with traditional magnetic stripe cards facing extinction and mobile payments viewed as the eventual replacement. Some view EMV smart cards, in use in some other countries for three decades, as simply filling a security hole during the market transition to a more-modern mobile-based solution. If that is the case, is converting to EMV really necessary, at least right away? Some merchants are saying no, it’s not. Though they eventually plan to embrace EMV when the time is better for them. (Source pymnts.com)

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305

 

Retail Crime News
Sponsored by NuTech National

2 cops, 1 civilian, 2 shooters killed in 'tragic' Las Vegas shooting; Are they part of a larger group? Police are investigating  Two Las Vegas police officers and a civilian were killed in an apparent ambush Sunday that ended with the two gunmen killing themselves. One of the attackers yelled "This is the start of a revolution" before shooting the officers and stripping them of their weapons and ammunition, the Las Vegas Review-Journal said. Two officers were "ambushed" and shot by the gunmen -- a man and a woman -- as they ate lunch at CiCi's Pizza, Sheriff Douglas Gillespie told reporters. One of the officers died at the scene, while the second subsequently died in surgery. A police dispatch call was made around 11:22 a.m. The attackers then ran across the parking lot to a nearby Walmart store, and the Review-Journal said they exchanged gunfire with and ultimately killed a civilian who was carrying a concealed weapon. The civilian, Joseph Wilcox, was found dead inside the front door. Police scouring the scenes have found a possible "manifesto" among their belongings, a law enforcement official told CNN Monday. The official didn't disclose what's in the writings found at one of the scenes, and authorities have yet to publicly discuss a motive for Sunday's shootings. In addition to the writings, investigators also found flags or insignias with markings on them and two backpacks at the scene. It's not known what, if anything, was found in the backpacks, the source said. Investigators searched an apartment believed to be where the couple lived late Sunday night. They also are going through the couple's social media postings, the official said. (Source cnn.com)

High-living credit card scammers busted in $240k car in Sonoma, CA  After using a stolen credit card number to book a stay in a $12 million Glen Ellen vacation home, two suspected fraudsters were arrested Wednesday in Santa Rosa driving a stolen $240,000 sports car. Mohannad Halaweh, 19, of Rohnert Park, was driving a 2012 McLaren when arrested without incident Wednesday in Santa Rosa. He was jailed for possession of stolen property and credit card fraud charges. His bail was set at $100,000. His passenger, Nhimia Kahsay 19 years old, of Santa Rosa, was booked for outstanding fraud warrants out of Del Norte County, and faces additional charges related to this week’s scam. Detectives revealed the fraudulently obtained credit card number used to book the stolen sports car, a $13,000 charge, was also used to book a $27,000 stay at a Glen Ellen estate on June 2. (Source sonomaportal.com)

Schneider slashes cargo theft by 20%
Schneider, the large trucking and logistics company based in Green Bay, said Thursday that it cut cargo theft by 20% last year. The reduction continues a trend of several years for Schneider, which has used both technology and training to address an industrywide problem. Nationally, nearly $100 million worth of freight was stolen from trucks last year, according to Verisk Analytics Inc., a Jersey City, N.J., risk-assessment firm. Most of the 1,090 reported incidents — down 9% from 2012 — involved theft of an entire semi-truck or its trailer. Some $31 million in electronics were stolen, and about $16 million worth of food and beverages. (Source jsonline.com)

Watches stolen in jewelry store burglary at NewMarket Square in Wichita, KS  At 4:15am Saturday, under cover of a rainstorm, someone threw a cinder block through the front door of the Powell Jewelry store at 2441 N. Maize Road in NewMarket Square and made off with jewelry, said Wichita police Sgt. John Hoofer. "We're still doing an accounting and trying to determine what and how much was stolen," said Hoofer. (Source kwch.com)

Man Used Hand Grenade To Rob a CVS in Bucks County, PA  Police are searching for a man who used a grenade to rob a CVS Pharmacy in Bucks County Sunday. This happened just before 5 p.m. at the store located in the County Line Plaza in Hilltown Township. Police say the suspect threatened employees with a hand grenade. The suspect stole an undisclosed amount of medication, then left the scene on foot before police arrived. No injuries were reported. (Source cbslocal.com)

Loyal Reading, PA 7-Eleven store clerk finishes work shift despite having gun pointed at him during robbery

Shoplifting incident turns into robbery, assault on a Police Officer and LP agent at Kohl’s in Bloomington, MN 

Kay Jewelers in the Bolingbrook Promenade, Bolingbrook, IL. the victim of a $7697.00 Grab and run

Grab and Run at Kay Jewelers in the Poughkeepsie Galleria, Poughkeepsie, NY hit for a $2200 22” necklace valued at $4200

Grab and Run at Zales in Pasadena, TX; $1000 men’s religious ring

Robberies and Burglaries

Any Time Gas – Woodlands, TX – Armed Robbery – 2 arrested
Bread Box – Knoxville, TN – Armed Robbery – 2 teens arrested
Cash America Pawn – Chicago, IL – Armed Robbery – 3 suspects arrested
Circle K – Phoenix, AZ – Armed Robbery
CVS – Bucks Co, PA – Armed Robbery – Robber held a hand grenade
Dollar General – Pawleys Island, SC – Armed Robbery
Eastwood Grocery – Rochester, MN – Armed Robbery
EZ Money Payday – Sparta, WI – Armed Robbery – suspect arrested
Family Dollar – Tulsa, OK – Armed Robbery
KFC – Mishawaka, IN – Armed Robbery/ Shooting
Little Caesars – Tulsa, OK – Armed Robbery
Mac’s – Thunder Bay, ON, Canada – Armed Robbery
Mister Money Pawn – Pueblo, CO – Burglary – suspect arrested
Rite Aid – Greensboro, NC – Armed Robbery
Rite Aid – Kalamazoo, MI – Armed Robbery
Subway – Silver Spring Shores, FL – Armed Robbery – may be related to 3 other robberies
South Ave. Market – Missoula, - Armed Robbery
TAS Drugs – Lincoln Co, NC – Armed Robbery – suspect arrested
Tedeschi Food - Springfield, MA – Armed Robbery
The Source – Chatham- Kent, CN – Burglary – suspect arrested w/ $7000 of electronics
Walgreens – Salisbury, NC – Armed Robbery
7-Eleven – Reading, PA – Armed Robbery

 

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On the Move
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Jo Bickford was promoted Director of Loss Prevention, Western Division for Belk.
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When an Inability to Make Decisions is Actually Fear of Conflict  While the decision-making process can be lengthy, bouncing ideas off other people, and weighing in different factors, what you have to worry about is when you don't actually make a decision, or make a decision that people don't agree on. This can happen when people are trying to avoid conflict, but use these tips to make it stop. (Attack it head on)

5 Ways to Make Fewer Decisions
You only have so much time on one day to focus on the things that really matter, so how can you stop wasting time on what outfit to wear for work or what you want to do for lunch? Use these strategies to help you pare down your decisions. (Proper planning)

Last week's most popular articles--

The 5 Questions that Successful People Routinely Ask Themselves  While the definition of success is different for everyone, there is one thing successful people have in common and that is to be better than the previous day. Forward momentum is key, and asking yourself the big questions can guide you. Here are some questions you want to ask yourself. (In the right niche?)

How to Save Face After a Major Screw-Up 
None of us are perfect, so we are bound to make mistakes and when we do we usually panic, apologize up and down, or get defensive. Use these tips to fail with grace, and be able to recover with confidence and credibility. (Take time to think)

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Tip of the Day
Sponsored by Vector Security

Preparing for an interview should be exhaustive. However, the day of the interview you should clear your head and not do any prep at all or look at any notes other than the well thought out prepared questions you've come up with. A clear mind performs better than one that's cluttered and trying to remember everything. And all the prep you've done should be well stored in your mind. Have faith in it and try to relax the day of the interview and work out if you can before it. The mind body connection is a powerful thing and your brain cannot operate at 100% if your body isn't there with it.


Just a Thought,
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