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June 10, 2014

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Coming Thursday!
Live in Ft. Lauderdale at the NRF LP Show

Thursday, June 12th   11:30a.m. to 6:00p.m.

Live Streaming video for the entire LP industry
Rooms 222 & 223 at the Convention Center

Senior Retail Loss Prevention Leaders – National Retail Federation Senior Leaders
And Solution Providers

Conversations with industry leaders about the NRF’s Loss Prevention efforts
How they help educate & develop an industry
With Sessions on the Hot Topics that we’re all facing
ORC - Cybersecurity – Active Shooter – Diversity – Education

Designed to bring the NRF LP Show to your desk

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News Brief
Sponsored by WG Security Products, Inc.

Scott Ziter was named Director, Loss Prevention & Security for Price Chopper Supermarkets.  Scott was previously the Vice President for Ahold USA before receiving this new position. He has held a number of Loss Prevention leadership roles at The Stop & Shop Supermarket Company such as Director of Asset Protection, Senior Director of Asset Protection, Division Loss Prevention Manager, and Store Detective. Scott earned his Bachelor's of Science and Bachelors of Arts degrees in Criminal Justice/Psychology from Westfield State College. Congratulations Scott!

Exclusive New Survey Offers Retailers Unique Opportunity  This year’s Retail Fraud Survey 2014, in association with Volumatic and Kount, is being launched at NRF LP in Fort Lauderdale. Published by Retail Knowledge, the Survey is of great value to all retailers, who have a unique opportunity to get their hands on a copy of what has proved to be a very valuable piece of research with direct benefits to many retailers’ businesses. Packed with valuable information around shrink levels, fraud and loss prevention infrastructure, strategies and strategic investment programs, it deals with 109 aspects of retail fraud and loss prevention in 126,000 retail outlets across America with annual sales of $864Bn.

At NRF LP there is a unique opportunity for retailers to acquire a copy of this year’s Survey free of charge, provided they agree to participate in next year’s Survey. Mick Phipps, Head of Loss Prevention at Wilkinson and Fraud Awards’ LP Director of the Year 2013, will be on hand at the Volumatic stand at NRF LP this week to tall to retailers about the real benefits participation in this Survey can bring to their businesses. Mick will be at the Volumatic stand between 12.30 and 2.30pm every day of the show to talk with retailers about the Survey. Read the whole article here.

EBay’s PayPal Head Departing to Lead Facebook’s Messaging  Facebook Inc. (FB) hired EBay Inc. (EBAY)’s PayPal President David Marcus to lead its mobile messaging business, as the social network seeks to gain an advantage in a fast-growing and competitive business. Marcus, 41, is leaving PayPal on June 27, according to a statement yesterday from EBay. He will head up Facebook’s Messenger application and other mobile messaging efforts. The hire is a major Silicon Valley executive defection and underscores how Facebook is bolstering its product portfolio with a key new recruit. (Source bloomberg.com)

Retailers see surprisingly high rate of liquor theft  When Wray’s Market Fresh IGA started selling hard liquor two years ago, president Chris Brown thought his focus would be on preventing underage customers from trying to buy alcohol, navigating relationships with distributors and devising a marketing strategy. Instead, Brown experienced a different issue: a high rate of liquor theft, something that has plagued other grocery stores and retailers statewide in Washington since privatization went into effect in June 2012 as a result of the passage of Initiative 1183. Later this week, a law goes into effect that will provide law enforcement agencies and the Liquor Control Board additional authority to deal with retailers experiencing “unacceptable rates of spirits theft,” defined as two or more incidents leading to consumption or possession by minors reported to law enforcement within a six-month period. The Liquor Control Board can require retailers dealing with high levels of liquor theft to implement remedial measures. They include consultations with the board and law enforcement agencies, developing a record-keeping system to track theft, modifying where liquor products are displayed, and having trained staff who can oversee theft-prone areas. Fred Meyer stores, for example, no longer stock liquor close to the entrance and have locked away much of the stock, said Melinda Merrill, spokeswomen for Fred Meyer in Portland. (Source yakimaherald.com)

Retailers must focus on cyber security - Not storing cardholder data could reduce cyber attacks  Since the cyber attack on eBay last month, retailers have been putting up their defenses to keep hackers at bay from consumers' credit card and personal information. Retailers are coming together and forming alliances in order to avoid and deal with cyber fraud. The UK, like many European countries, has introduced two-factor authentication with “chip and pin” credit cards, making it ever more difficult for malicious elements. These cards are not yet available in the USA. In the UK, retailers that handle credit card data are subject to the payment card industry data security standard, which strongly recommends that retailers do not store any cardholder data themselves. (Source fashionunited.co.uk)

Eggs made from plants, invisible stores - The retail industry is about to undergo profound change, expert says  What will retail look like in 10 years? Bob Johansen, distinguished fellow, Institute for the Future, has immersed himself in scouting for what might be next. (Source thestar.com)

For first time ever, Chicago Police Capture and Convict Robber Using Facial Recognition Software  For the first time Chicago police used a facial recognition program to identify, capture, and convict a robbery suspect. Pierre D. Martin, a man with an extensive criminal history, had robbed several people at gunpoint on the CTA, Chicago's city transit system, where the transit authority's surveillance cameras caught him. A still from the surveillance video was compared to the 4.5 million-person criminal booking photos and he was identified as the number one choice. “This case is a great example that these high-tech tools are helping to enhance identification and lead us to defendants that might otherwise evade capture,” Cook County State’s Attorney Anita Alvarez said. (Source breitbart.com)

RadioShack net loss widens in Q1; closing 200 stores by yearend

U.S. retail sales grow 5% in May over last year

Here's What Apple's Newly Opened Touch ID Will Do for Mobile Payments

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"Live in Ft. Lauderdale" 2014 Sponsors:

The Shoot
Information Today for Tomorrow's Leaders

Solution Providers & Sponsors
The Teams Supporting the LP efforts

Thursday, June 12th
11:30 am to 1 pm

Nutech National, Greg DeTardo, President, and Tony Mancino, National Account Manager

The nation’s largest alarm servicing network

Axis Communications, Hedgie Bartol, LPQ, Business Development Manager, Retail

Intelligent security solutions from the world leader

Protection 1: Bob Dale, Sr VP Sales and Rex Gillette, VP National Accounts Retail

Award Winning Security Solutions for Business

Bass Security, Paul Fisher, Vice President Sales & Marketing

North America’s only one-touch solution for Loss Prevention

WG Security Products, Ed Wolfe, VP Business Development Manager, Graham Handyside, EVP Worldwide Operations

The Innovators in EAS-RFID-CCTV A Solution For Every Store

National Retail Federation Leader's Shooting Schedule
The Leaders – Impacting the LP Industry

Thursday, June 12th
1 pm to 6 pm

Vicki Cantrell, SVP Communities and Executive Director Shop.org at NRF

Robert Moraca, Vice President Loss Prevention at NRF

The NRF’s senior leadership supporting the
LP Industry
The History – The Impact – The Meaning &
The NRF's New Vice President of Loss Prevention

Steve Ippolito – Dir of LP at Talbots, Chair NRF LP Content Planning Committee

Gary Johnson, VP of Loss Prevention at The Vitamin Shoppe, Former Chair, NRF LP Advisory Council

Planning Content for the LP industry’s biggest event
A team effort, reflecting the direction & needs of the LP industry

Melissa Mitchell, CFI, Dir of LP and Inventory Control, LifeWay Christian Stores, Chair, NRF LP Awards & Recognition Committee

Recognizing Achievement and Superior Performance

Dan Doyle, Chief Human Resource Officer at Beall’s, Inc.

Leadership & Development Series
His story, advice, and vision of tomorrow’s successful LP executive profile

Joan Manson, Vice President of Loss Prevention, Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in Loss Prevention Caucus

The NRF’s Women in Loss Prevention Caucus Committee Efforts

Keith White, Co-Founder and former President of the IOBSE and currently the SVP Loss Prevention at Gap Inc., and NRF LP Advisory Council and Chairperson of the Diversity Committee

Will Baker, Sr. Director, Loss Prevention for Ross Stores and President of the International Organization of Black Security Executives (IOBSE)

Developing Future Leaders for Tomorrow's Challenges

Dan Faketty, VP Asset Protection at Bi-Lo Holdings and chair of the NRF’s Education Committee,

Bob Hanson, Loss Prevention Coordinator and Associate Professor at Northern Michigan University and committee member of the NRF’s Education Committee representing academia

Leading the way with higher education –
Northern Michigan University
A long-term partner adding value to the industry

Jeff Fulmer, VP of Loss Prevention, Barnes & Noble and Chair of the NRF’s Legislative Committee,

Jon Gold, VP, Supply Chain & Customs Policy at the NRF

The NRF’s LP Legislative Committee,
a National Update

Rich Mellor, Senior Advisor, Asset Protection at the NRF

Preparing-Training-Responding to the Active Shooter

Tom Litchford, VP, Retail Technologies at the NRF


Cyber Security’s Increasing Impact on Retail & The Role of Loss Prevention

Organized Retail Crime Roundtable –

Denny Dansak, Sr. Corporate Manager, ORC, The Kroger Co.

Nelson Harrah, Director of ORC at Gap Inc.

Tony Sheppard, LPC, National Manager, Organized Retail Crime Unit, CVS/Caremark

Debra Lussier, Senior Manager, Central Investigations Team, The Home Depot

Scott Sanford, Director of Investigations & Training, Barnes & Noble Inc.

A National Update – Building Partnerships with Public Law Enforcement
The Increasing ORC Associations –
Will there ever be a National effort?

ORC’s Public Partnership – Moderated by Joe LaRocca

Joe LaRocca, RetaiLPartners
Bill Williams, Captain III and Commanding Officers, Commercial Crimes Division LAPD and LAAORCA Law Enforcement Co-Chair
Joe Hopkins, Detective III, Commercial Crime Division, LAPD
Jim Ostojic, Sergeant, Polk County Sheriff’s Office

The Importance of the Public Private Partnership and It’s Impact

Stan Welch, VP of Loss Prevention, JCPenney

Leadership & Development Series
Managing the Change Process - The Value of Trade Associations



"Live in Ft. Lauderdale" 2014 Sponsors:

For sponsorship opportunities contact Gus Downing


ORC News
Sponsored by Security Resources

Four Arrested in Organized Retail Theft Ring stealing from Home Depot and Lowes in Sarasota, FL  The Sarasota County Sheriff's Office has arrested four men in connection with an organized retail theft ring that stole thousands of dollars' worth of lawn equipment that they sold to buy drugs. Deputies observed them at multiple Lowe's and Home Depot stores. The men pawned the stolen equipment or sold it to private individuals, claiming they bought the items with gift cards and wanted cash. (Source sarasotasheriff.org)

Burglars steal $25,000 worth of laptops from Mac Store in Redmond, WA  Four Burglars made off with approximately $25,000 worth of laptops from a local Mac Store Sunday morning, according to the Redmond Police Department. According to police, the men broke into the backroom of the store in the Redmond Town Center around 7 a.m. and took 16 MacBook Pro laptops in a heist that lasted all of 30 seconds. Officers arrived to find the Mac Store locked up and the suspects gone. A similar burglar of $23,000 worth of computers from the Mac Store's backroom was reported almost exactly two months earlier. (Source komonews.com)

4 men accused of counterfeit fraud in Oro Valley: focused on Target  Oro Valley police said three men used counterfeit $20 bills to purchase nearly $600 worth of merchandise from the store in the 10000 block of North Oracle last Friday. Police said the men then went to a Target in Marana and tried to exchange the purchased items for cash. Officers stopped the three men as they left the Marana Target. The suspects told police they were traveling through town and were staying at a local hotel. Officers obtained a search warrant and found items used to make counterfeit money in the hotel room. (Source azfamily.com)

Father, two sons arrested in Sarasota theft spree 

Four Arrested In Connection With Robbery At Waco H-E-B Store 

Do you have an ORC case to share?
Share your ORC news and help the industry grow

Loss Prevention News Network

Leadership & Development Series

Neil Watanabe, CFO for Anna's Linens
The Journey from LP to CFO,
Part 2

This three part interview follows Neil Watanabe's career from an entry level management position through the control and loss prevention field all the way up to CFO. It explores exactly how he progressed and what elements played the biggest part in his climb up the ladder. Defining the path and understanding the steps allows the viewer to learn how one executive was able to navigate their way all the way up to the top.

Solution Providers, have a video or commercial you want to publish? Contact us.

Sponsored by The Zellman Group

Census Bureau: Online and Mail Order Shopping On A Steep Upswing  While the rest of the retail sector’s growth is sluggish, electronic shopping continues to pick up steam, according to new U.S. Census Bureau statistics. Going by the County Business Patterns: 2012, the number of electronic and mail-order shopping establishments grew by around 27 percent during 2012, from just under 24 thousand in 2011 to just over 30,000. Employment in the sector also ticked up, nearly 14 percent year-over-year. “Unlike traditional stores, which are located throughout the country, online shopping establishments and jobs are in concentrated areas,” said William Bostic Jr., the Census Bureau’s associate director for economic programs. (Source pymnts.com)

Staples’ latest technology development center will focus on personalized ecommerce  The newest development center opened in Seattle, giving the retailer access to engineering teams and leaders to help drive major initiatives to enhance areas including search, SEO and personalization. It joins the San Mateo Innovation Lab, which focuses on personalizing the shopping experience and allows the company to tap into the wealth of engineering and ecommerce expertise in the Silicon Valley area. Staples is adding software development, product management, usability, analytics and online merchandising positions as it continues to invest in omnichannel capabilities that let customers shop however and whenever they want, across mobile devices, desktops and stores. (Source mobilecommercedaily.com)

Walmart U.S. e-commerce names new head as Joel Anderson leaves for Five Below

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

Be sure to attend Stuart Levine's NRF LP Session, "EMV Impact and an Omni channel Approach to Reducing Fraud" on Wednesday June 11, 11:30-12:30pm in room 304-305


Retail Crime News
Sponsored by NuTech National

Serial Exeter shoplifter jailed for 99th offence
A serial shoplifter has been jailed after clocking up his 99th offence. Alan Webber was already on a suspended sentence for previous thefts when he returned to heroin use and stole from shops in Exeter, Sidmouth and East Devon. He was caught eleven times in the space of 38 days stealing food, household goods and even high value goods including a Dyson vacuum cleaner. (Source exeterexpressandecho.co)

Store Owner Posts 'Wall of Shame' Photos of Thieves  Sam Farah owns several gas station/convenience stores in south Dallas and his pet peeve is shoplifting, almost an epidemic in some locations and nearly impossible for busy clerks to stop. But Farah is working on it. At his Exxon Rayyan location, he's equipped his store with an elaborate surveillance system, 200 cameras inside and out. Anyone suspected of shoplifting can be watched by a clerk or a manager. And if they approach the door without having paid, the doors to the store are locked and then the potential thief has a decision to make, pay or be arrested. (Source nbcdfw.com)

NBA going after counterfeiters selling fake Spurs gear  Anil George is an attorney for the NBA and he said cracking down on counterfeiters is done to protect the consumer and put an end to a multi-billion dollar illegal industry. “These professional counterfeiters have also been linked with organized crime and some instances terrorist organizations. Basically, groups raising money illegally,” said George. (Source kbtx.com)

Police take three into custody after report of theft

Nine teens charged with burglary at Medley Centre Mall in Rochester, NY

Man wanted for credit card fraud

Two women arrested for shoplifting at Macy's in Palisades Mall Rockland, NY

Theft suspect at J.C. Penny’s bites store official

Man accused of attempting robbery, threatening Target employees at East Hills Mall in Bakersfield, CA

Kay Jewelers in the Queens Center, Elmhurst, NY hit by a Distraction Team (2 males); loss of $1149 in merchandise

Robberies and Burglaries

AutoZone - Chamblee, GA - Armed Robbery - Suspect shot and killed by police
Circle K - Louisville, KY - robbery
Circle K - Escambia, FL - armed robbery - beat clerks with firearm
Delta Gas Station - Ridgefield Park, NJ - Armed Robbery - Attendant Shot
Dollar General – Murfreesboro, TN – Armed Robbery
Payless Shoe - Festus, MO – Armed Robbery
Pizza Hut – Carlisle, PA - Burglary
Spur Pawn – Waynesville, MO – Armed Robbery - 3 suspects arrested
Subway - Louisville, KY - robbery
Xtra Mart - Exeter, ME - Armed Robbery
7-Eleven - Walnut Creek, CA - Robbery


Vendor Spotlight

Intelligent Loss Prevention Introduces
Turtle Product Security

All-In-One EAS Security Sensor With Multiple Applications For
Packaged Goods and Display Merchandise

Intelligent Loss Prevention introduces Turtle product security to the North American market through a distribution partnership with Pataco AG of Henau, Switzerland.

Turtle is a multi-functional EAS tag device that is used to secure packaged goods and display products. The Turtle can be used independently by attaching its adhesive backing to any packaged good. In addition, the Turtle can also be attached directly to strapped packaging.

Or, the Turtle can be used with accessories to protect display merchandise. Accessories include a variety of cables with loop, sensor or USB attachments that connect the Turtle to a display product. Product usage includes housewares, tools, electronics and more.

The Turtle emits a pre-alarm upon slight lifting or sliding. A full alarm sounds if the Turtle is removed from the product or if the Turtle passes through an EAS gate. RF or AM versions are available.

Flexibility is Turtle’s key feature. With the use of optional accessories, Turtle can transform from being a tag for packaged goods to line security for display products. This allows retailers to stock one type of EAS tag for a variety of shapes, sizes and types of products.

Application is straightforward and deactivation utilizes a 9000 Gauss heavy-duty magnetic detacher with a mechanical locking mechanism that prevents unauthorized usage. Turtle leaves no adhesive residue on products or display surfaces. Reuse simply requires the application of a replacement adhesive. Turtle and accessories are available in black or white.

Turtle will be officially launched at the NRF Loss Prevention Conference and Expo from June 11-12, 2014. The conference takes place at the Greater Fort Lauderdale/Broward County Convention center.

Intelligent Loss Prevention will be displaying Turtle at booth #1007.


Press Releases

Location, Inc.’s SecurityGauge Crime Risk Data Nears 100% Predictive Accuracy

Worcester, Mass., June 3, 2014 – Location, Inc. is a geographic research SaaS company and provider of SecurityGauge, an instant, objective crime risk assessment and mapping tool which delivers ratings, forecasts, and other detailed crime risk data for any U.S. address including Puerto Rico. The company recently confirmed, through tests with major insurance and retail corporations, that SecurityGauge is capable of explaining nearly 100% of actual loss records. Predictive statistics with this level of accuracy are triggering a major shift in the way corporations mitigate risk.

“Our customers are faced with making high-risk business decisions with vital financial consequences and opportunities. Whether they are a pharmacy selecting a new store location or an insurer underwriting a new policy, they need accurate crime risk data that helps inform those decisions,” says Location, Inc. CEO, Andrew Schiller.

“SecurityGauge meets these crucial needs by providing decision-makers with crime risk analytics never previously available. Our accuracy, combined with our spatial resolution, sets the new standard.”

Previously, crime risk information was only available at the broader zip code, census tract or other artificial boundaries that do not affect crime. Thus, risk ratings were identical for every neighborhood, street and address within those areas.

With SecurityGauge, businesses can now pinpoint crime risk not just by zip code or block, but by individual address. SecurityGauge can resolve variations in crime risk as finite as gated communities, fenced campuses, and in some cases, at opposite ends of large buildings.

What makes SecurityGauge unique? It uses a hand—built relational crime database which gives Location, Inc. the only accurate count of the true number and types of crimes that occur in every community in the U.S. This allows SecurityGauge to model crime risk at 10 meter resolution – a spatial accuracy never before achieved. Test studies with insurance and retail corporations consistently prove 93 to 98 percent accuracy on millions of loss records.

Retail, real estate and restaurants leverage SecurityGauge to proactively assess crime risk for site selection, identify sources of shrink, quantify violent crime risks and deploy security resources most effectively.

For more information, visit www.securitygauge.com or see NRF booth 1327 to get your three free sample reports.

Learn more about Location, Inc.


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Home Depot
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Business Continuity Mgr
Bi-Lo Holdings
Jacksonville, FL
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Scott Ziter was named Director, Loss Prevention & Security for Price Chopper Supermarkets.

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Survivor Leadership Lessons
Being a leader is about reaching the strategic goals you set and using the information you have at hand to help you.  While you may not be competing for money, and trying to outwit your colleagues or employees, the show Survivor can provide some very valuable leadership lessons for all managers. (Team Collaboration)

This 5-Minute Exercise will Make You a Better Leader  Even great leaders experience some moments of frustration and stress. The feeling of being overwhelmed can make you anxious and wonder what to do. There is an ancient practice that can help this: Yoga. Try these tips to get mentally calm. (Do them at your desk)

6 Tips for Managing People Who are Hard to Manage  Leading an organization would certainly be easier if everyone were hard working and had a great attitude. However, that would not be management. Some people are hard to manage, whether that means they are easily distracted, or just difficult. Use these tips to help you manage all types. (Nobody said it was easy)

12 Shortcuts to Be a Better Boss
With our precious time being taken up by making important decisions, and matters in the workplace, leaders don't have time to sit down and read books on how to be a better boss, or spend time in a classroom teaching them tips. Here are some shortcuts to save you time. (Equality)

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Tip of the Day
Sponsored by Vector Security

With everything that goes on in one's personal and professional life, it's oftentimes difficult to be able to really focus on the day's objectives. It's easy to get lost in everything going on around you and, while no one can bat 1,000 everyday, you've got to be able to separate -- to use your work as a form of escape from everything and to get lost in your work. Your work can give your mind the chance to separate from virtually anything going on in your life which allows your subconscious time to rethink-refresh- and hopefully see things more clearly. It's like using work as therapy. The trick is forcing yourself to do it. Much easier said then done.

Just a Thought,
Gus Downing

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