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June 12, 2014

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News Brief
Sponsored by WG Security Products, Inc.

An Interview with NRF's New VP of LP Robert Moraca  Earlier this month, NRF named Robert Moraca as Vice President of Loss Prevention. He comes to NRF with a diverse professional background, with strong connections to educators, federal agencies and retailers. In this interview with the NRF, Robert talks about his connection to retail loss prevention and what he’s looking forward to most as head of the Loss Prevention Community. In your mind, what is the significance of the name change of NRF’s Loss Prevention Conference to NRF PROTECT? "Security has had a bit of an identity crisis for some time. It covers many aspects – loss prevention, asset protection, cyber security, safety operations, first responders, etc. The one concept that combines all of the linguistics surrounding the industry is “Protection” – that’s why NRF Protect says it all." What excites you most about your new role as NRF’s Vice President of Loss Prevention? "It would have to be the leadership opportunity for the largest retail trade organization in the world. I’m looking forward to the opportunity to lead the organization’s strategic and enterprise initiatives in the ever-changing challenges of the loss prevention/asset protection retail community." Read the rest of the interview here.

The D&D Daily "Live in Ft. Lauderdale:" is underway. If you are at the show join us in rooms 222 and 223 or join us online here to watch it live! Hear groundbreaking news from Senior Retail Loss Prevention Leaders, National Retail Federation Senior Leaders, and Solution Providers. With sessions on the Hot Topics that we’re all facing including: ORC - Cybersecurity – Active Shooter – Diversity – Education.

Consumer spending grows 4.2% in May with retail growth up 1.7%  Consumer spending in the United States grew 4.2% year-over-year in May 2014, compared to April’s 4.1% year-over-year growth. Retail spending growth of 1.7% marked a slight uptick compared to April’s growth of 1.3%. Overall retail spending growth in May marked the strongest growth in seven months, primarily driven by spending at building material & supply dealers and furniture & home furnishings merchants. (Source chainstoreage.com)

70% of all U.S. credit cards and 41% of debit cards - 1.1 Billion cards total - will be EMV-enabled by the end of 2015, according to report  The long expected migration of the U.S. payment system to the Europay MasterCard Visa (EMV) smartcard standard finally appears to be gathering steam. The Aite Group Tuesday issued a report projecting that 70% of all U.S. credit cards, and about 41% of debit cards -- 1.1 billion cards in total -- will be EMV-enabled by the end of 2015. Interviews with 18 of the top 40 credit and debit card issuers, including 7 of the top 10, show that banks are moving full speed ahead with EMV implementation plans, Aite Group research director Julie Conroy said today. "A majority of Americans will have EMV cards in their wallets by the end of 2015," she said. (Source csoonline.com)

Amazon to launch new streaming music service
Starting today, Amazon.com Inc. will offer more than a million tracks for ad-free streaming and download to Kindle Fire tablets as well as to computers and the Amazon Music app for Apple and Android devices. The new Amazon music service will be available to those who subscribe to Amazon Prime, its paid shopping membership option. Amazon Prime costs $99 and also offers a streaming video service that competes with Netflix. (Source nypost.com)

Kroger to build $250M distribution center 
Kroger Co. has agreed to a deal to build an enormous $250 million distribution center in suburban Atlanta. Kroger plans to hire between 700 and 900 skilled workers when it opens the facility, Forest Park City Manager Frank Brandon told the News Daily. It expects to ultimately increase employment to 1,500. (Source bizjournals.com)

Mid-market stores under pressure says FMI's CEO, Leslie Sarasin 
In her keynote address Wednesday at FMI Connect in Chicago she told attendees “For years there was a case for food retailers to maintain a mid-market strategy — don’t get too high, and offer good value. But today it’s a different day. “Americans are choosing to go either up or down.” She said retailers must have good knowledge of their local conumer base in order to best position their stores. (Source supermarketnews.com)

Starbucks to offer wireless recharging 
The coffee retailer will team with Duracell to offer wireless recharging of some smartphones. But only limited number of smartphones have the technology that works with the charging spots today. For most device owners, they will have to have a special case, costing about $20 to $30, in order to work with the wireless charging system. (Source cnn.com)

6 tips for protecting your identity online during internet safety month  Better Business Bureau and the National Cyber Security Alliance's STOP. THINK. CONNECT. campaign recommend these six tips to avoid falling for an email phishing scam. (Source redbluffdailynews.com)

Stanley Security Launches Updated National Account Performance Scorecard At NRF

US Retail Sales Rose 0.3 Percent in May

Quarterly Sales Results

Ulta Beauty up 8.7%
Burlington Stores up 5.9%
Lands' End up 3.4%

RadioShack down 14%
Sportman's Warehouse down 18.1%

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"Live in Ft. Lauderdale" 2014 Sponsors:

The Shoot
Information Today for Tomorrow's Leaders

Solution Providers & Sponsors
The Teams Supporting the LP efforts

Thursday, June 12th
11:30 am to 1 pm

Nutech National, Greg DeTardo, President, and Tony Mancino, National Account Manager

The nation’s largest alarm servicing network

Axis Communications, Hedgie Bartol, LPQ, Business Development Manager, Retail

Intelligent security solutions from the world leader

Protection 1: Bob Dale, Sr VP Sales and Rex Gillette, VP National Accounts Retail

Award Winning Security Solutions for Business

Bass Security, Paul Fisher, Vice President Sales & Marketing

North America’s only one-touch solution for Loss Prevention

WG Security Products, Ed Wolfe, VP Business Development Manager, Graham Handyside, EVP Worldwide Operations

The Innovators in EAS-RFID-CCTV A Solution For Every Store

National Retail Federation Leader's Shooting Schedule
The Leaders – Impacting the LP Industry

Thursday, June 12th
1 pm to 6 pm

Vicki Cantrell, SVP Communities and Executive Director Shop.org at NRF

Robert Moraca, Vice President Loss Prevention at NRF

The NRF’s senior leadership supporting the
LP Industry
The History – The Impact – The Meaning &
The NRF's New Vice President of Loss Prevention

Steve Ippolito – Dir of LP at Talbots, Chair NRF LP Content Planning Committee

Gary Johnson, VP of Loss Prevention at The Vitamin Shoppe, Former Chair, NRF LP Advisory Council

Planning Content for the LP industry’s biggest event
A team effort, reflecting the direction & needs of the LP industry

Melissa Mitchell, CFI, Dir of LP and Inventory Control, LifeWay Christian Stores, Chair, NRF LP Awards & Recognition Committee

Recognizing Achievement and Superior Performance

Dan Doyle, Chief Human Resource Officer at Beall’s, Inc.

Leadership & Development Series
His story, advice, and vision of tomorrow’s successful LP executive profile

Joan Manson, Vice President of Loss Prevention, Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in Loss Prevention Caucus

The NRF’s Women in Loss Prevention Caucus Committee Efforts

Keith White, Co-Founder and former President of the IOBSE and currently the SVP Loss Prevention at Gap Inc., and NRF LP Advisory Council and Chairperson of the Diversity Committee

Will Baker, Sr. Director, Loss Prevention for Ross Stores and President of the International Organization of Black Security Executives (IOBSE)

Developing Future Leaders for Tomorrow's Challenges

Dan Faketty, VP Asset Protection at Bi-Lo Holdings and chair of the NRF’s Education Committee,

Bob Hanson, Loss Prevention Coordinator and Associate Professor at Northern Michigan University and committee member of the NRF’s Education Committee representing academia

Leading the way with higher education –
Northern Michigan University
A long-term partner adding value to the industry

Jeff Fulmer, VP of Loss Prevention, Barnes & Noble and Chair of the NRF’s Legislative Committee,

Jon Gold, VP, Supply Chain & Customs Policy at the NRF

The NRF’s LP Legislative Committee,
a National Update

Rich Mellor, Senior Advisor, Asset Protection at the NRF

Preparing-Training-Responding to the Active Shooter

Tom Litchford, VP, Retail Technologies at the NRF

Cyber Security’s Increasing Impact on Retail &
The Role of Loss Prevention

Organized Retail Crime Roundtable –

Denny Dansak, Sr. Corporate Manager, ORC, The Kroger Co.

Nelson Harrah, Director of ORC at Gap Inc.

Tony Sheppard, LPC, National Manager, Organized Retail Crime Unit, CVS/Caremark

Debra Lussier, Senior Manager, Central Investigations Team, The Home Depot

Scott Sanford, Director of Investigations & Training, Barnes & Noble Inc.

A National Update – Building Partnerships with Public Law Enforcement
The Increasing ORC Associations –
Will there ever be a National effort?

ORC’s Public Partnership – Moderated by Joe LaRocca

Joe LaRocca, RetaiLPartners
Bill Williams, Captain III and Commanding Officers, Commercial Crimes Division LAPD and LAAORCA Law Enforcement Co-Chair
Joe Hopkins, Detective III, Commercial Crime Division, LAPD
Jim Ostojic, Sergeant, Polk County Sheriff’s Office

The Importance of the Public Private Partnership and It’s Impact

Stan Welch, VP of Loss Prevention, JCPenney

Leadership & Development Series
Managing the Change Process - The Value of Trade Associations



"Live in Ft. Lauderdale" 2014 Sponsors:

For sponsorship opportunities contact Gus Downing


ORC News
Sponsored by Security Resources

Four woman ORC gang charged in theft spree stealing from Macy's, Sears, JCPenney, and Gymboree stores  On June 5, a loss prevention employee at Carson’s department store in Fort Wayne, Indiana noticed the women as they went through the store and put items in their purses, bags and a shopping cart from Macy’s.The loss prevention employee stopped the group after they left the store and found $3,265 worth of merchandise with them. (Source journalgazette.net)

Woman caught shoplifting from Home Depot, admits involvement in ORC ring in Louisville, KY  From October 2012 through June 2014, Tiffanee Simon, 39, said she had been part of an organized crime ring with at least six other people. The group stole merchandise from stores like Home Depot, Lowes, Walmart and Victoria's Secret, and then returned the goods for store merchandise. On June 10, Simon was stopped with $232 worth of Home Depot merchandise in her purse. An arrest report says Simon sold around 80 gift cards for a profit of over $13,000. (Source wave3.com)

Oshawa trio busted in stolen food scheme 
Three people have been charged in what police say was a scheme to sell food and other products stolen from a Whitby Walmart at an Oshawa convenience store. Durham police were contacted about a theft at the Walmart store on Baldwin Street South at about 9:30 a.m. Tuesday. Cops learned a man had wheeled a cart full of meat, bread, diapers and other goods out of the store while a female accomplice distracted a greeter at the main entrance. Cops tracked the suspects’ van to the Smoke Rush convenience store on Midtown Drive in Oshawa. Items stolen from the Walmart were already being offered for sale at the store, police said. (Source durhamregion.com)

Do you have an ORC case to share?
Share your ORC news and help the industry grow

Loss Prevention News Network

Leadership & Development Series

Bill Titus, Current Managing Director for Price Waterhouse Coopers and former VP LP & Safety for Sears Holdings

Meet Bill Titus, with over 30 years of retail experience and having helped successfully designed and built four major retail Loss Prevention programs, he's arguably one of the most successful LP executives in the industry. In this three-part series Bill talks about his career, his accomplishments, and his ability to develop Loss Prevention programs that have delivered industry leading shrinkage results. He shares how he's integrated certain management philosophies into the fabric of his programs and how he's molded Loss Prevention executives to fit his successful LP models. This 35-minute interview broken down into three parts will give you a look inside how one of the leading LP executives of our time has been so successful. Filmed January 2012.

Solution Providers, have a video or commercial you want to publish? Contact us.

Sponsored by The Zellman Group

China’s Alibaba.com debuts U.S. e-commerce site  Chinese e-commerce giant Alibaba Group is debuting its U.S. e-commerce site, 11Main.com, with a beta rollout on Wednesday, June 11. The site also allows prospective sellers to request an invite to 11Main, which is headquartered in San Mateo, California. Like its parent company Alibaba, 11Main operates by letting other retailers and businesses sell goods through its platform in exchange for a small portion of the proceeds. (Source chainstoreage.com)

When manufacturers sell directly to consumers online, retailers benefit  More than half of manufacturers who report selling directly to consumers on their own e-commerce sites report it has had a positive effect on relationships with other sales channels, according to a study commissioned by Digital River Inc. and completed by Forrester Research Inc. Only 9% reported a negative effect while 36% reported the effect was neutral. Forrester conducted an online survey of 109 U.S. sales channel decision-makers at brand manufacturing organizations for the report from March to April 2014. Overall, customer satisfaction drove manufacturers to launch a direct-to-consumer sales channel, with 72% of respondents citing a closer relationship with consumers as a reason for creating a direct-to-consumer sales channel. And it worked. 82% of respondents said selling directly to consumers improved their customer relationships, and 76% reported that it improved customer experience. (Source internetretailer.com)

E-Commerce in Canada Worth $136 Billion in 2013, up from $122 Billion in 2012

Amazon vs PayPal: Retailer Beefs Up Online Payment Service

Online retailers are finding value in opening physical stores

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet


Retail Crime News
Sponsored by NuTech National

54 defendants charged in $18 million food stamp fraud scheme in Savannah, GA  A federal indictment unsealed on Tuesday in Savannah charges 54 defendants in a massive, statewide scheme to defraud two federally funded nutrition programs — Women, Infants and Children (WIC) and the Supplemental Nutrition Assistance Program, better known as food stamps.Benefits were purchased for cash at discounted prices through a number of phoney grocery stores in Savannah, Garden City and other cities throughout the state, then reclaimed for the full amount. In addition to the 54 defendants accused of fraud, 34 others have been charged in separate indictments with selling their WIC vouchers and food stamp benefits or the benefits of minor children for more than $1,000 in cash. (Source savannahnow.com)

New skimming device found at a Shell, 7-Eleven, and Circle K in Florida  Management found the device and reported it to authorizes. Police have two people of interest from video and want to question them. At the three locations the skimmers were placed on older style pumps, which allowed the supsects to install it inside the pump. A special key was required to open it. Newer pumps require the device to be on the outside. (Source wesh.com)

Two Romanian Men Arrested in MS for Online Scam  Paul Moraru-Rogoza, 37, and Gicu Oprea, 50, were arrested Sunday in Pearl following a joint investigation conducted by the Pearl Police Department and the Mississippi Attorney General's Office Consumer Protection Division. The suspects are accused of participating in on-line sales scams where victims visit on-line shopping and auction websites such as Ebay and Craigslist, however are directed to spoofed sites or look-a-like sites to conduct transactions of the items they are interested in. The scam continues as the buyer communicates with the alleged seller, usually through email, and asked to wire payment to an alleged representative of the websites until the items are delivered. Moraru-Rogoza and Oprea are charged with multiple counts of fraudulently using others identity, using fictitious ID’s and communications fraud. (Source wjtv.com)

Materials used to manufacture fake credit cards seized from Norwalk man   Twenty-nine year-old, Aigbovbioisa Odion, turned himself in on a warrant Tuesday after police caught him with the materials to manufacture fraudulent checks and credit cards. The items seized included mail addressed to Odion as well as three machines used to make counterfeit credit cards and checks, hundreds of blank credit cards and a large box full of blank checks, court documents show. (Source thehour.com)

Longtime manager of Zehrs ripped off his own store 
Dwight Schwartzentruber, was the manager of the store for more than 4 decades. In January, he wheeled out a cart containing $255 worth of groceries at closing time. Loss prevention questioned him and he later admitted stealing groceries once a week since his bonus had been cut in half about 10 months earlier. (Source durhamregion.com)

Man stole more than $10K worth of copper tubing from local business

Robberies and Burglaries

Convenience Store - Atlantic City, MD - Robbery
Dink's Produce Market - Rock Hill, SC - Robbery - suspect arrested
Dollar General - Lehigh Acres, FL - Robbery
Family Dollar - Roanoke, VA - Robbery
Macy's - San Antonio, TX - Robbery - suspects on the loose, with video
Spur Pawn Shop - St. Robert, MO - Robbery
Walmart - Batavia, IL - Armed Robbery


Vendor Spotlight

Expansion of Verint Nextiva Portfolio

Expansion of Verint Nextiva Portfolio and New Integrations Deliver Enhanced Levels of Security and Business Intelligence to Retail Market

Advancements to Nextiva EdgeVR Enterprise-Class Video Monitoring and Recording Helps
Streamline Investigations for Retailers

FORT LAUDERDALE, Fla. and MELVILLE, N.Y., June 11, 2014 Verint® Systems Inc.(NASDAQ: VRNT) today announced the expansion of its portfolio of security and business intelligence solutions for the retail sector as it continues to deliver advanced technologies to help reduce fraud and loss, boost operational efficiency and improve the customer experience.

To help reduce shrinkage and achieve a significant return on investment, retailers are using Verint solutions, which include a comprehensive portfolio designed to meet the specific needs of a variety of retailers—from enterprise-class to specialty stores. Verint’s award-winning portfolio includes IP video management software, video business intelligence applications, encoders and decoders, IP cameras, intelligent network video recorders (NVRs), situation management software and industry-leading business system interfaces.

Advancements to Industry-Leading Network Video Recorder (NVR) Verint’s comprehensive NVR platform, the EdgeVR®, is designed to deliver scalable and enterprise-class video monitoring and recording capabilities. The advanced NVR platform enhances security and streamlines investigations for retailers, allowing them to close cases quickly and proactively minimize losses. The latest version delivers all the benefits of an embedded NVR, including bandwidth optimization, remote access and robust surveillance analytics. It easily scales to support up to 64 IP and analog cameras, providing a path to migration for budget-conscious retailers. Additional features include H.264 and MPEG-4 compression options and scalable storage options up to 16 terabytes. Consistent with the EdgeVR’s open platform design, it integrates with various edge devices helping retailers leverage current infrastructures and expand to meet future system demands.

Further updates to the EdgeVR include advanced investigation tools, such as face detection, license plate recognition and a variety of surveillance analytics, providing retailers new levels of situation awareness. Other capabilities include:

  • Surveillance Analytics provides loitering detection, directional movement, line crossing, object left behind and missing item identification. Once the system identifies a predefined movement, it can send emails or SMS to the appropriate personnel, or relay messages to associated systems.

  • Mobile Client allows security operators to remotely access video and view live and recorded video from multiple cameras simultaneously. Accessible from Apple iOS devices, the application delivers 10 pre-defined screen layout options, zoom capabilities and the ability to access recent camera views.

  • IP Camera Integrations include support for the new economic line of Verint V3300 IP cameras, the Oncam Grandeye 360 camera when larger fields of view are required, and a Height Strip Camera for store entrances and exits.

“At the NRF Loss Prevention event this week, Verint is highlighting a variety of intelligent solutions designed to reduce shrinkage and theft,” says Alex Johnson, senior director of retail, Verint Video and Situation Intelligence Solutions™. “At Verint, we’re committed to providing technologies that limit and negate vulnerabilities in loss prevention operations and reach beyond traditional security uses by integrating with common retail platforms through open standards and interfaces.”

To learn more about Verint’s intelligent solutions for retail, visit booth #1026 at the NRF Loss Prevention Conference and EXPO June 10-13 in Fort Lauderdale.


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10 Best Ways to Turn Down Time-Wasters  In our busy working lives, we always get bombarded by requests for advice or answering questions, but how can you politely decline, in order to get back to the more important and pressing matters at hand?  Here are the answers that 10 successful founders from the Young Entrepreneur Council gave. (Be honest)

Beat the Summer Productivity Slump
With summer upon us, it's easy to get lost looking outside the window, watching kids play outside or enjoying the sunshine, and lose our focus and motivation. The key to enjoying the summer and still staying productive is taking breaks. (Try changing your environment)

The Magic of Structured Procrastination
Procrastination can help you get more done? Too much procrastination will still be unhelpful, but there is a way that it can work to your advantage. When procrastinating, we find other things to do to put off the important task at hand, but you can trick yourself into getting your important task done. (Change what you're doing while procrastinating)

5 Ways to Keep Employees Motivated
Motivation and Managers go hand in hand. If you have a problem with your boss, you won't be as engaged at work, according to a study conducted by Dale Carnegie Training. Follow these five tips to be a great boss and keep your employees productive. (Let them have fun!)

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Tip of the Day
Sponsored by Vector Security

Networking has always been a key to career development and finding that next job. However, if you're not careful it can also limit you, eliminate you and even work against you. If your network is comprised of executives doing exactly what you do, then you may have competition and may even find some working against you. You've got to broaden and expand your network outside your immediate group and establish relationships outside your company and your professional circle. Remembering that quantity is no substitute for quality and, as in any mutually beneficial relationship, what you bring to the table for them is as important as what they bring to the table for you.

Just a Thought,
Gus Downing

Gus Downing

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