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Top Industry News
 

NRF Protect Keynote Speaker
Southwest Flight 1380 pilot Tammie Jo Shults on leading in times of crisis

When Captain Tammie Jo Shults entered the cockpit of Southwest Flight 1380 in April, she couldn’t have known an in-flight engine explosion would require her to complete a feat of aviation to bring the plane safely to the ground. But she was in the right place at the right time, successfully landing the damaged plane with grace under extreme pressure.

On a flight from New York’s LaGuardia airport to Dallas, one of the plane’s engines exploded, fatally injuring passenger Jennifer Riordan. Despite the damage to the plane, Shults and the crew guided the aircraft and its passengers to safety.

In her first speaking appearance since piloting the flight, Captain Shults shared her story with those gathered at the NRF PROTECT loss prevention conference in Dallas in a session called “Leading in Uncertain Times.”

Shults credits preparation, teamwork and trust for the successful landing. Other than trading flights with her husband, also a captain, her day began like any other, greeting and getting to know the names of her crew. And that, Shults said, is important.

Connection and trust within a team is essential. While Shults and co-pilot Darren Ellisor were managing the flight, flight attendants were communicating the situation in the cabin and helping keep passengers calm. Shults said she changed plans several times based on information the crew provided. “A good captain is a captain who listens,” she said. “Flexibility is survivability.” nrf.com

NRF Protect 2018 Photo Album


Waffle House Apologizes Over Handcuffing of Black Customers in Bill Dispute
Waffle House, the 24-hour breakfast chain, and the police in a small, Florida Panhandle town found themselves on the defensive this week, after a video showed a black couple being handcuffed after a dispute over the cost of a meal and a glass of orange juice.

After a cellphone video of the May 2 episode was shared widely on social media, the police in Fort Walton Beach released its own body camera footage on Tuesday with a forceful statement saying that they wanted to “set the record straight” about the encounter, that they had “followed proper protocol” and that there had been “no misconduct” by the officers.

Waffle House, facing renewed calls for a boycott, said that the couple had received a full refund for the meal the day after the handcuffing and that Walter G. Ehmer, the Waffle House chief executive, had called on Thursday to apologize to the woman.

The chain plans to offer “additional training” in customer service to employees at the restaurant, Pat Warner, a spokesman, said in a statement on Thursday.

“While our review of the Fort Walton Beach, Fla., incident is continuing, we think both sides could have handled this situation better,” he said. “On our part, our employee could have done more to de-escalate the dispute before calling the police.”

The May 2 encounter was only the latest high-profile controversy for Waffle House, whose yellow-and-black signs are ubiquitous in the South. There have been other viral videos showing the police being called on African-American customers of the chain after disputes with restaurant staff. It comes amid greater scrutiny of the differing treatment of black and white customers by businesses. nytimes.com

Women claim racial profiling at Miramar, FL Walgreens
'We were just rushed by three officers'

Crystal Davis and Santanna Neal walked into a Walgreens in Miramar to get some beauty supplies. They both left feeling they were racially profiled. A cellphone video posted to Instagram by Davis shows a Miramar police officer searching their bags in the Walgreens near Miramar Parkway and South University Drive on Tuesday night.

Davis said she and Neal were being followed and watched over by an employee as they shopped. "As soon as we walked in the store, we kept hearing the alerts, 'Security check the floor," Davis said. After making their purchase, they were stopped by officers as they were walking to their car. "We were just rushed by three officers," Davis said.

Davis said the officers didn't find any stolen items and they were told they could leave. Still, Davis and Neal want this to be brought to the attention of Walgreens. "It was like a profiling situation from the very beginning," Davis said. local10.com



World Cup 2018: Russia promises 'unprecedented' security
At a surveillance centre in Kaliningrad, monitoring teams are keeping a close eye on the city. Sitting at their computers, staff are studying CCTV images from more than 700 security cameras. Another 1,200 cameras have been installed at Kaliningrad Stadium, where England play Belgium on 28 June.

With the latest face-recognition technology, individuals are checked automatically in a police database within seconds of being caught on camera. Similar security systems are in operation in the other World Cup host cities.

"In terms of anti-terrorism, this system will help locate suspicious individuals," says Sergei Evstigneev from the Kaliningrad regional government. "It will allow the police to monitor their movements and react to any situation."

But security cameras are just the first line of defence. In Kaliningrad, local security forces have been training to react to a possible terrorist attack during the World Cup. In one exercise, elite units - the "Spetsnaz" - parachuted into the football stadium to deal with a hostage scenario.

In a dramatic training video released by Russia's internal security service, the FSB, special forces armed with Kalashnikovs are shown battling to secure the venue.

The security challenge is considerable: to protect not only stadiums, training grounds and fan zones, but all crowded public areas, from shopping centres to squares and public transport. bbc.com

NFL’s Tennessee Titans spend day at Metro Nashville Police Training Academy
Titans general manager Jon Robinson said the outing provided lessons on several fronts. “The thought behind it was to have a team activity,” Robinson said. “These guys have worked hard throughout the entire offseason, and to engage our local law enforcement to educate our players on what they go through, the situations they deal with on a daily basis, it gives us a further appreciation for what they do for our community. “(And players) are putting themselves in the shoes that police officers go through day in and day out. It is very eye-opening, and it makes you think about situations. You see news stories all the time, and you always point fingers this way and that way. But you put yourself in that situation and I think it is very educational for our players.” titansonline.com


'I ultimately am not afraid to get fired'
Leaked audio captures Whole Foods CEO describing clashes with Amazon

Whole Foods CEO John Mackey said that the grocery chain's same-store sales were growing again under Amazon but that the two companies have had "many, many" clashes where he has had to "speak truth to power" and Amazon has "backed off."

Mackey made the remarks Tuesday during an internal companywide meeting, according to audio of the meeting obtained by Business Insider.

"I ultimately am not afraid to get fired ... so that gives me a position of strength to speak truth to power when it's necessary to do so, and I've done it many, many times," Mackey said. businessinsider.com

Amazon Must Release Data In 3rd-Party Tax Row, Judge Says
Including Corporate Organizational Structure

A South Carolina administrative law judge on Wednesday ordered Amazon to turn over data to the state Department of Revenue including the sale of goods into the state from its website by third parties and an organizational chart detailing Amazon’s corporate structure, in a dispute involving a $12.5 million tax bill.

The South Carolina Administrative Law Court granted the state's motion to compel, saying retail giant Amazon must turn over in 20 days a chart detailing its corporate structure, the sale of tangible personal property from the website, its affiliates or third parties and any services Amazon provides to those affiliates in connection with its website. law360.com

The Hidden Cost of Trying to Land Amazon’s HQ2
The Seattle-based online-retail giant announced in September that it was accepting proposals from cities looking to host its second headquarters, dubbed HQ2, which could hire up to 50,000 well-paid employees. With the public process came eye-popping tax incentives. New Jersey and Newark offered $7 billion in tax breaks, while Maryland proposed $5 billion.

In addition to those financial incentives, cities and states have spent hundreds of thousands of dollars on site-selection consultants, quirky stunts and highly produced videos and graphics to win Amazon’s attention. Economic-development agencies can be privately or publicly funded, or some combination of the two. Some tapped private funds to help finance their HQ2 pitches.

Economic-development groups in Pittsburgh, another of the 20 finalists, approved spending close to $360,000 in consulting fees, according to public records. Washington, D.C., also a finalist, paid $140,000 in consulting fees for website design, marketing and other services.

The time, money and projects that had to be set aside to focus on HQ2 proposals are the result of a highly unusual and public bidding process that some site-selection experts say puts too much pressure on cities to compete. wsj.com

Amazon On Track To Become First Trillion-Dollar Company: Can Anything Stop It?
According to a report by Markets Insider, all predictions point to online retail giant Amazon surpassing Alphabet, Microsoft and even Apple at being the first to reach that ever-coveted trillion-dollar mark. But are the predictions wrong? Can Amazon achieve what the others, up until this point, have failed to do?

With Amazon reporting a market cap of $801.35 billion, as of June 4, 2018, and earnings that have spurned ahead 7%, it seems like there are no obstacles to the e-commerce giant reaching its goal. Unless, of course, it loses the trust it has worked so hard to gain with consumers worldwide.

Below, 12 members of Forbes Technology Council analyze Amazon’s position and discuss some of the factors that could potentially prevent it from becoming the first trillion-dollar company:

1. Transparency And Ethics
2. Public Opinion And Their Data
3. Profitability
4. Government Regulation
5. User Trust
6. Shipping Costs And Prime Churn
7. AWS Data Breach
8. Experiential Booms, Diversified Delivery, VR/AR
9. The Decision On HQ2
10. Walmart Taking Away Market Share
11. Practically Nothing
12. Apple   forbes.com


Kentucky sues Walgreens, cites 'alarming' rate of dispensing opioids
Kentucky’s attorney general on Thursday sued Walgreens Boots Alliance Inc (WBA.O), accusing the company of playing a dual role in propagating an opioid epidemic in the state as both a pharmacy chain and wholesale drug distributor.

The lawsuit, filed in state circuit court in Boone County, said Walgreens filled massive opioid orders in both unusually large sizes and great frequencies. In its role as a distributor that shipped drugs, the company failed to report suspicious orders to authorities.

At the store level, Walgreens dispensed opioids at “such an alarming rate and volume that there could be no legitimate medical purpose associated to their use,” according to the complaint.

The only possible explanation for the large quantities of opioids dispensed from its Kentucky stores was that some of the drugs were distributed to addicts and abused or diverted for illegal uses, the complaint said. reuters.com

Consumers Are Spending Like Crazy Again. Here's Why
Brick-and-mortar store sales rose 0.8% in May, with big gains across clothing retailers, restaurants, and home improvement stores including Lowe’s and Home Depot. Physical stores even outpaced online retail giants like Amazon.

Overall, retail spending, which includes everything from sporting goods to autos, is up 5.9% from this time last year, at roughly double the rate of inflation.

The reason? According to a government report out today, American consumers are feeling more optimistic thanks to a surging economy and job market. The unemployment rate hasn’t been this low since 2000. And with a little extra in their pockets each week thanks to President Trump’s tax cuts, it’s likely there’s a bit more spending money to go around.

Consumers may eventually slow spending and start saving again as the Federal Reserve is expected to continue to raise interest rates through 2019 (after raising rates yesterday). So while this spending spree may not continue, Barclays economists remain hopeful, projecting the economy will expand at 3.5% in 2018, up from an earlier forecast of 3%, according to CNN. fortune.com

Retailers Say Tariffs Against China Will Undermine Recent Economic Progress
The National Retail Federation today issued the following statement from President and CEO Matthew Shay after the Trump administration announced it will issue tariffs on $50 billion of Chinese imports.

“Tariffs are taxes on American consumers, plain and simple. These tariffs won’t reduce or eliminate China’s abusive trade practices, but they will strain the budgets of working families by raising consumer prices.

"Tax reform has increased the paychecks of American workers, encouraged U.S. companies to expand and invest in their workforces, and unleashed the strongest levels of consumer confidence in a generation. Unfortunately, these tariffs and the retaliation China has promised put all this economic progress at risk. Once again, we urge the administration to change course and develop a clear and comprehensive strategy to hold China accountable.”

A study commissioned by NRF and the Consumer Technology Association found that tariffs on $50 billion of Chinese imports, coupled with the impact of retaliation, would lead to four job losses for every job gained and reduce U.S. gross domestic product by nearly $3 billion. nrf.com

6 Fitbit employees charged with stealing trade secrets from Jawbone

Kellogg's Honey Smacks cereal linked to salmonella outbreak spanning 31 states

Gap Names New CEO to Revive Struggling Flagship Brand

Big Lots, Ollie's, others snatch up Toys R Us store sites

A'gaci readies to exit bankruptcy in coming weeks


Quarterly Results
Tailored Brands Q1 comp's up 2.1%, retail net sales up 4.1%
   Men's Wearhouse comp's up 3.2%
   Moore's up 1.8%
   Jos. A. Bank up 1.2%
   K&G down 1.7%
Restoration Hardware Q1 comp's up 1%, net revenue down 0.8%
Michaels Q1 comp's up 0.4%, net sales down 0.3%
Destination Maternity Q1 comp's down 0.1%, new sales down 3%


Publishing Note: Our weekly LP Newswire email will return next week
 

Save these Dates!

The Retailers Association of Massachusetts LP Committee
Announces 2018 Meeting Schedule:

Wednesday, June 27th
Big Y Headquarters
Springfield, MA
RSVP Here

Thursday, September 14th
New England Loss Prevention Expo.
DCU Center - Worcester, MA

Wednesday, November 7th

B.J.’s Wholesale, Inc. Corporate Office - Westboro, MA
 

All the News - One Place - One Source - One Time
The D&D Daily respects your time
and doesn't filter retail's reality
  




Guest Feature
 

NRF Protect 2018 Recap
When Fate Finds Favor: A Tale of Triumph

By David George
Managing Partner - Calibration Group, LLC


Loss Prevention and Asset Protection (LP/AP) professionals descended on Dallas this week for NRF Protect, the National Retail Federation’s annual conference dedicated to providing educational and networking opportunities to those of us in the business of protecting people, assets and brands for the retail industry. While traveling to the conference, I found myself reflecting upon the LP/AP profession and how most of the issues the industry deals with are negative in nature. When the phone rings, it’s never the CEO calling to ask you if you want to hang out after work or come over to his or her house on Saturday for a cookout. The core of the LP/AP profession doesn’t lend itself to cheerful dilemmas with celebratory outcomes. The mobile phones carried by LP/AP professionals are sometimes seen as mere devices for delivering tragic news such as a robbery, serious injury, lawsuit, homicide, or some other serious brand-damaging event. Yet every one of those incidents is the result of smaller, random events coming together in an undesirable fashion.

Unfortunately for those of you who were unable to attend this year’s NRF Protect, you missed an opportunity to hear about one of the rare times in which smaller, random events actually came together to save lives. NRF Protect found a way to secure Captain Tammie Jo Shults as their keynote speaker after their originally scheduled keynote, Marvin Ellison, was unable to attend. Captain Shults is the Southwest pilot who safely landed flight 1380 after one of its engines exploded in mid-flight, resulting in the death of one passenger. Although the loss of 43-year-old passenger Jennifer Riordan is stunningly tragic, there are countless smaller, random events that occurred prior to this flight that saved 148 lives. This story is too complex to effectively communicate in this article. Therefore, there is only one small, random event that took place the morning of April 17 on which this article will focus.

During Captain Shults’ NRF presentation entitled, Leading in Uncertain Times, she revealed that her husband, who is also a pilot for Southwest airlines, was originally assigned as Captain of flight 1380. However, she had decided to trade routes with him. This fact, in and of itself, is spectacular. But this isn’t the most interesting fact in this story.

Read more here



Spotlight on Intellicheck
 

Intellicheck’s Retail ID Technology Solutions Defeat Fraud

Innovative Technology Solutions Stop Criminal Use of Fraudulent IDs

When it comes to getting the right fraud prevention solution working for you, time is of the essence. The epidemic in incidents of data breaches and resulting surge in fraud reached a historic high in 2017 creating losses that amounted to $16.8 billion according to Javelin Strategy & Research.

The picture isn’t any brighter in 2018 as the impact of existing and new data breaches continues to have a dramatic effect on the bottom line. It’s not just the initial revenue loss that has retailers concerned. Numerous studies show consumers closing accounts, changing stores and reducing their payment card usage in response to fraud. Those same studies show consumers don’t blame the fraudsters, they blame the retailer.

Intellicheck’s Retail ID products have proven 99.9% effective in identity authentication, preventing transactional fraud including fraudulent account openings, account take overs, card not present fraud, gift card fraud, cash off card, and fraudulent check transactions. These state-of-the-art technology solutions are equally effective in preventing buy online and pick up in store (BOPIS) and non-receipted return fraud.

How does it work? At the point of sale, online or on mobile devices, a customers’ ID is instantly authenticated with a scan or photo of the image of the barcoded driver license or government issued ID. But, Intellicheck does much more than scan the ID, it authenticates it. The advanced core technology powering Intellicheck’s retail technology solutions scan more than 250 unique DMV barcode formats from every state, all Canadian provinces and most Mexican states and accesses the industry’s most up-to-date proprietary database to authenticate a shopper’s identification credential. Seamless, frictionless, real-time results mean no frustrating customer delays and costly bottom line losses.

Intellicheck’s cutting-edge Retail ID SaaS technology solutions are proven weapons in combating fraud. Retail ID product solutions are preventing fraud for Fortune 100 and Fortune 500 retailers including nationally recognized department stores, jewelry, furniture, and tools and equipment retailers across the country. For every transaction, online, mobile or POS, Retail ID presents a new level of transaction safety, preventing fraudulent retail purchases while providing a more engaging customer experience with an easy, quick process that enhances consumer confidence.

For more information visit www.intellicheck.com or call 516-992-1900.





Survey: 66% of Retailers Have Paid Off Ransomware Hackers
About 66% of companies in the retail/wholesale vertical that were surveyed by security technology company Radware admit to having paid ransom to a hacker within the last year, violating common wisdom about how to handle ransomware attacks, according to Radware’s 2018 Executive Application and Network Security Report.

Radware’s research also found that a single cyberattack costs a retailer an average of $1.6 million, and that 77% of retail executives admitted their security strategies were influenced by the fact that their companies already had suffered a data breach.

The report comes a week after several companies in the retail and payments sector partnered to create the Secure Payments Partnership (SPP), a group aiming work toward faster and more secure payment systems by taking input from a variety of voices across sectors. retaildive.com

Uber fights off scammers every day. Here's how it learned the tricks
An exclusive look at the ride-sharing service’s never-ending battle against cybercriminals.

Uber, and ride-sharing apps like it, give scammers a new path to easy money. Con artists have come up with creative ways to skim money via Uber, like drivers in China using disturbing images as their profile pictures to pocket the cancellation fees.

Uber has been using
machine-learning tools to keep pace with the crooks, relying on data coming in from millions of people using the app every day. Ting Chen, Uber's data science manager, said it has more than 600 different signals as red flags warning it of new scams.

These signals can come from how you search for a ride to how fast your driver is traveling during the trip to how many taps a person makes on a smartphone screen.

Instead of immediately busting the scammers, though, Chen said
Uber tries to play the thieves along for as long as possible. Uber's patience gave it a data set to learn from for the fight against future scammers and to prevent thieves from repeating schemes.

"We want them to send as much money as they can trying to defraud us, and then we block them. Letting them spin their wheels is a way to get them to waste resources," Ensign said.

The ride-sharing service first rolled out its scam detection last August, and the number of spoofed trips from GPS apps has since been cut by 85 percent, the company said. cnet.com


Mobile App Threats Continue to Grow
Criminals looking to profit from corporate resources and information keep going after mobile devices, two new reports confirm. More specifically, the reports look at the security of third-party mobile applications and the effectiveness of carrier-based protection. The picture that emerges is one of risk that varies across industries but is never truly low, as well as the importance of trying to stop the actions of malicious apps as high in the network chain as possible.

In its study of third-party app risk, BitSight researchers found that vulnerable apps are common across all industries, with the vulnerabilities including data leakage, privilege abuse, unencrypted personally identifiable information, and credential theft. The differences are in the proportion of vulnerabilities that make up the total picture of each industry. darkreading.com

US warns of North Korea cyber campaign, days after historic summit
The US Department of Homeland Security said that it has identified malicious cyber activity by the North Korean government, according to a new report released on Thursday, just days after the historic summit between President Donald Trump and North Korean dictator Kim Jong Un.

DHS and FBI analysts working with US government partners highlighted the use of what are known as Trojan malware variants -- software used by the North Korean government that is intended to damage or disable computers and computer systems. cnn.com

First Look: Walmart debuts ‘smart’ grocery store concept in China
Walmart has opened its first small-format Walmart Supermarket, in Shenzhen, China, with five additional locations planned for the country by year-end. The new store is designed to deliver an integrated online and offline experience, with an emphasis on fresh foods, fast delivery, value and everyday convenience.

The 10,000-sq.-st. space, on the first floor of a multi-story structure, carries more than 8,000 items, with a localized assortment strategy tailored to the community. Ninety percent of the inventory is also available online (on the Walmart Supermarket site at JD Doajia.) A high-tech stocking system allows associates to precisely locate products on the shelf and fulfill orders by the fastest product-picking route. The system enables home delivery as fast as 29 minutes to homes within 2 kilometers of the supermarket.

In addition to traditional checkout, the store offers Walmart’s “Scan & Go” option whereby customers can simply use a mini program on WeChat (China’s top social media platform) to scan the barcodes on products as they shop, without needing to download a program or use any special equipment. They then pay via their mobile device and quickly verify payment, bypassing the checkout counter. chainstoreage.com

8th Circ. Backs $10M Target Data Breach Deal After Remand

Adidas phishing campaign promises free shoes, offers $50 subscription instead



 

True Stories of Face Recognition and Retail Crime
Case 2: The Ticket Switcher

The second episode of FaceFirst's true retail crime series reveals the true story of a notorious retail thief that switched tags between expensive and inexpensive items and then used self-scan machines to steal expensive items. Retail shrink is a $46 billion problem each year, with self-scan fraud accounting for $14 billion in annual losses.

In the latest episode of FaceFirst's True Stories of Face Recognition and Retail Crime series, you'll see how face recognition helped loss prevention pros apprehend this notorious retail criminal. And you'll see how some of the world's major retailers are using face recognition to reduce external shrink by up to 34%.

 Episode Presented By




 

Intelligent surveillance solutions.
What are your stores showing you?

As the global leader in network video, Axis Communications is driving the industry by continually launching innovative solutions to help you create the smart stores of the future. Hedgie Bartol, Retail Business Development Manager for Axis, explains how retailers can utilize intelligent surveillance technologies for business opportunities beyond shrink, safety and security. Learn how you can turn cutting-edge network technologies into real working solutions for your company.
 


Quick Take #3

Amber and Joe shout out the sponsors who helped make this event possible, preview some special guests to come, and reveal an over-used office phrase that needs to go away.




e-commerce
Sponsored by The Zellman Group

Amazon CEO Bezos is Knowingly Complicit in Online Sales of Counterfeit Goods, According to Report
Although Amazon is typically quick to reference its anti-counterfeit policy as proof of its commitment to weeding out inauthentic products from its retail platform, watchdog groups continue to point at major concerns regarding Amazon’s true intentions regarding the sale of counterfeits. Most recent among these is a press release issued on June 5th by The Counterfeit Report which strongly suggests that Amazon and Jeff Bezos have every intention of skirting the rules to continue the financial benefits they receive from the sale of counterfeits. The Counterfeit Report received multiple e-mail responses to counterfeit product issues it presented to Amazon. Those official Amazon e-mails indicate that Bezos received e-mails from The Counterfeit Report and that the e-mail sender was answering on Bezos’ behalf. Amazon’s official stance, as outlined by these e-mails, counterfeit products will continue to be listed on Amazon’s website in countries where the trademark covering the brand isn’t registered. As The Counterfeit Report notes, these counterfeits, of which Amazon is knowingly enabling sales, include both consumer goods as well as fake badges for the Secret Service, Federal Bureau of Investigations and the New York Police Department.

Think about that: Amazon and Bezos are so willing to profit from the sale of counterfeits that they’re fine with the potential of consumers being capable of impersonating federal law enforcement officials. This isn’t the first time that The Counterfeit Report has pushed Amazon rather publicly on its unwillingness to deal with a major problem posed by counterfeiters. In the early months of 2017, the watchdog organization announced that it had sent more than 32,000 notices of counterfeit items on Amazon’s platform to Amazon but that many of those items remained available for purchase online, even items which Amazon was notified of multiple times. There were also instances where infringing items were taken off of Amazon’s U.S. website but remained available on Amazon’s foreign e-commerce platforms, which are still available to consumers in the U.S. through the Internet. ipwatchdog.com

Kaspersky debuts fraud prevention solutions
Kaspersky Lab has introduced two fraud prevention solutions, Kaspersky Advanced Authentication, to prevent account compromises when developing digital channels, and Kaspersky Automated Fraud Analytics, to keep fraudulent activity under control.

The company says the rapid growth of digital channels has seen online fraud become a problem for a wide range of businesses beyond the finance sector, including loyalty programme providers and eCommerce entities.

Kaspersky's Advanced Authentication solution employs a set of technologies that identify any anomalous or possible fraudulent activity at both the login and session stages, and flag it to the company for additional checks and confirmation with the user.

According to Kaspersky, financial crimes, including fraud and money laundering, are a serious concern for today's economy, and are seeing regulating bodies continually introduce legislation to prevent them.

The company's Automated Fraud Analytics helps organisations lower fraud-related costs and reduce the risk of fines for non-compliance from regulatory bodies. itweb.co.za

US online sales grow an estimated 17.7% in May

Sam's Club marks opening in Memphis of first in national web of e-commerce centers

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zelligent





ORC News
Sponsored by Auror
 

Kimball Junction, UT: Former Cell Phone Store employee arrested for theft of $23,000 worth of merchandise
Jamari Denecio Chapman, a former employee was charged in Summit County's on Monday with two felonies after prosecutors say law enforcement found nearly $23,000 worth of stolen cellphones in the trunk of his car last week. Law enforcement was alerted to the situation when deputies with the Summit County Sheriff's Office responded to a burglary alarm at a business in Kimball Junction on June 8. A store manager later identified Jamari Denecio Chapman, a former employee, as the suspect after viewing security camera footage. parkrecord.com

Long Island, NY: Walmart Employee Caught Stealing $10,000 In Lottery Tickets
Walmart employee Latricia Hawkins, 46, was caught printing off more than $10,000 worth of lottery tickets without paying for any of them. She printed off the bulk of the New York State lottery tickets she stole between January and March this year. carbonated.tv

Ocala, FL: Couple with bag full of 24 Blu-ray discs arrested at Wal-Mart
A Loss Prevention officer told deputies that he watched Thomas Cook, 56, and Dezarey Phillips, 25, select numerous Blu-ray discs and stack them in the front of their shopping cart. He said he then followed them to a different part of the store and watched them conceal the items inside a black purse or bag. Loss Prevention officers confronted Cook and Phillips, a short time later, a deputy arrived and counted 24 Blu-ray discs valued at $204.28 inside the black bag. One of the loss prevention officers told deputies that she recognized the duo from another Wal-Mart where they were stopped for an attempted theft. villages-news.com

Laredo, TX: 28 pairs of Levi’s stolen, valued at nearly $2,000
Police are looking for 2 men suspected to be involved in an alleged theft. A loss prevention agent reported that two male subjects were seen leaving the store with 28 pairs of Levi`s jeans worth an estimated $1,946.00. The loss prevention agent stated that the subjects were last seen by the parking lot. kgns.tv

California: ORC Crew Stealing Formula Hits Multiple Stores
Since February 2018, Stater Bros Markets has been targeted by an ORC Crew for the theft of infant formula. The crew, consisting of 3 females and one male suspect, are known to have been active in Indio, La Quinta, Palm Desert, Cathedral City, Palm Springs, Barstow, Claremont, Glendora, San Marcos and Vista. The suspects utilize a stroller to conceal all items and remove them from the store. The suspects hit multiple locations within a few hours.

Dubuque, IA: Police evacuate Dubuque business plaza, arrest man after foot chase; nearly $700 of merchandise recovered
Police said they located $688.91 of stolen Walmart merchandise in Murphy's vehicle. The items included clothing, two printers and a Bluetooth speakers. telegraphherald.com

Claremore, OK: Three women attempt to flee Walmart with $1300 of merchandise, now facing larceny, trespassing and drug paraphernalia charges


Retail Crime News
 

Shootings & Deaths

Kirkland, WA: Man killed in officer-involved shooting at Safeway Gas Station
Redmond Police officers shot and killed a man outside a busy Safeway gas station in Kirkland Thursday evening. The shooting happened just before 5:00 p.m. outside the Kingsgate station near 124th Ave. NE and NE 144th St. According to police, the officers recognized the man, who they say was considered armed and dangerous. The officers then confronted the man and ended up firing shots, hitting the man. komonews.com

Update: Denver, CO: 7-Eleven Robbery Suspect linked to shooting of Denver Police Officer has died
The still-unidentified suspect was taken to a hospital after an exchange of gunfire with police near the Colorado state Capitol. The police officer, who also has not been identified, was shot in a leg and was treated and released from a hospital Wednesday night. According to police, the officer involved was on routine bicycle patrol when flagged down about a robbery at a nearby 7-Eleven store just before 8 p.m. The officer saw the suspect and began to approach him when gunfire was exchanged. denverpost.com

DeKalb County, GA: Suspect wanted for shooting man to death outside a Stone Mountain strip mall
The incident happened Tuesday in the 5600 block of Redan Road around 5 p.m. Police were called to the scene and found Anthony Jordan, 29, suffering from a gunshot wound. He was rushed to the hospital where he later died. ajc.com


Robberies, Incidents & Thefts

Deptford, NJ: Woman arrested in Deptford Marshall's Shoplifting/Officer-Involved Shooting Out on Bail, barred from Marshalls
A shoplifting suspect arrested after an alleged accomplice was fatally shot by police is a “frequent flyer” in the court system with multiple convictions for retail theft and fraud, a judge said Thursday. But Superior Court Judge Robert Becker ordered the release pending trial of Chanel Barnes of Philadelphia, saying a prosecutor had not proved the need to keep her in jail.

Becker directed Barnes, 38, to report weekly under the highest level of pretrial release. He also told her to stay away from Marshalls stores. Authorities allege she and two accomplices filled a suitcase with merchandise worth some $3,400, then tried to flee as police arrived at the store on Clements Bridge Road. A Deptford officer fatally shot LaShanda Anderson, 38, of Philadelphia as she allegedly drove a getaway vehicle at him, according to the Gloucester County Prosecutor’s Office. Thursday's hearing was attended by two lawyers for the “From when they entered the store, they (Marshalls employees) were pretty much watching them all the time,” Rolando said. Surveillance video inside the store showed the alleged shoplifting, she added.

She urged Becker to keep Barnes in jail, noting the woman was on probation for a 2017 conviction in Essex County. Barnes has 14 convictions for disorderly persons offenses, including six indictable crimes, the prosecutor added. Julius Hughes, an attorney for Barnes, noted the woman had no history of violence and had missed only two court appearances since 1999. “She is not a dangerous human being,” he said. He suggested the prosecutor wanted Barnes held on a third-degree charge due to the “tragic accident” that accompanied her arrest. The judge rejected that view, saying he would describe the police shooting as a “tragic incident.” “She’s not been treated different (due to the shooting),” the judge said of Barnes. At the same time, he noted, the state's case against Barnes "is very strong." "Her history and her character are abysmal," the judge added. courierpostonline.com

Elizabeth, NJ: Arrest made in brazen armed heist at Jersey Gardens mall jewelry store
One of the four robbers who stormed into a Jersey Gardens mall jewelry store and robbed the business at gunpoint in September has been charged after he was caught in Massachusetts with a bag of loot from the heist, authorities said. William Valentin, 42, faces multiple counts of robbery, conspiracy and weapons offenses and had an initial hearing Thursday in federal court in Newark, U.S. Attorney Craig Carpenito said in a statement. Valentin was arrested in January in Holyoke, Massachusetts, with a backpack full of jewelry stolen from Jewelers on Fifth Jewelry Exchange at the Elizabeth mall, authorities said. The other three gunmen have not been identified. nj.com

Bridgewater, NJ: Bridgewater Commons Mall reopens following fight
Bridgewater Commons Mall is back open as normal today after a fight in the food court spilled over into the parking garage. It happened Thursday around 6:30 p.m. According to police, they received a report of "shots fired," but were not able to confirm there was a shooting. No injuries were reported. Police say no arrests have been made. news12.com

Idaho Falls, ID: Shoplifting increases 19% in Idaho Falls
According to Idaho Falls Police Department Captain Royce Clements, those thefts keep both officers and the justice system busy. In 2013 the department made 316 arrests for theft. In 2017 that number was 375, an increase of just under 19 percent. idahostatejournal.com

Smash-and-grab crime spree in Detroit continues
Police say there have been 34 of these kind of smash and grab robberies in his city since January. Police believe most of these are at the hands of an organized crew and tell FOX 2 they've made 7 arrests but are looking for more. fox2detroit.com

Chapel Hill, NC: 2 Armed Men stole beer, pork skins and toilet paper from Chapel Hill Walmart

UK: Birmingham, England: ASDA Employee slashed with knife by thieves stealing a cart full of Vodka

Hong Kong, China: Man robbed 7-Eleven store to make money for ‘kidnapped’ girlfriend’s ransom – only to later learn he had been scammed by her

UK: Notting Hill: Paddington Bear statue stolen from Portobell Road Shop in broad daylight


Counterfeit

Hong Kong customs seizes $2m of fake FIFA World Cup merchandise

Sentencings & Charges

Cleveland, OH: Judge sentenced 18 year old to 20 years in Subway Restaurant Armed Robbery; employee shot and wounded

Champaign, IL: Federal jury convicts Kankakee man in Sprint store robbery; 20 years

 


Robberies and Burglaries
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Scarsdale Security Systems

BP – Austintown, OH – Armed Robbery
Boost Mobile – Brevard County, FL – Burglary
CVS – Cleveland, TN – Armed Robbery
C- Store – Greensboro, NC – Armed Robbery
C-Store - Columbus, OH – Armed Robbery
C-Store – Newport News, VA – Armed Robbery
C-Store – Wilmington, NC – Armed Robbery / 2ndx in 2 weeks
C-Store – Oxnard, CA – Armed Robbery
C-Store – Detroit, MI – Burglary
Car Wash – Mobile, AL – Burglary
Circle K – Edgefield, SC – Armed Robbery
Dollar General – Cartersville, GA – Armed Robbery
Food Lion – Charles Town, WV – Robbery
Gas Station – Janesville, WI – Armed Robbery
Gas Station – Daviess County, KY - Armed Robbery
Gas Station - Atascadero, CA – Robbery
Gun Store – Chambersburg, PA – Burglary
Healthcare Massage – Bozeman, MT – Armed Robbery
Liquor Store – Perry Hall, MD – Armed Robbery
Liquor Store – Athens-Clarke County, GA – Burglary
McDonald’s – Rosenberg, TX – Armed Robbery
MetroPCS – Owasso, OK – Burglary
Metro PCS – San Antonio, TX – Burglary
Pawn Shop – Brevard County, FL - Burglary
QuikTrip – Omaha, NE – Armed Robbery
San Carlos Marketplace – Fort Myers, FL – Armed Robbery
Speedway – Gastonia, NC – Robbery
Verizon – Millcreek Township, PA – Robbery
Walgreens – Springfield, MO – Armed Robbery
Walmart – Chapel Hill, NC - Armed Robbery

Daily Totals:
22 robberies
8 burglaries
0 shootings
0 killings

 

Weekly Totals:
97 robberies
31 burglaries
4 shootings
2 killings



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Protects company assets and increases profitability through the analysis, response and management of various data across a broad spectrum of internal financial and technology resources such as Exception Reporting, Sales Audit, FP&A, IT and Loss Prevention. The Loss Prevention Analyst works cross-functionally in a dynamic, fast paced and demanding environment providing critical guidance to the organization’s asset protection and profit improvement initiatives...


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• Ross Stores - Director of Organizational Safety and Security, Dublin, CA
• Car Keys Express - Director of Loss Prevention, Louisville, KY
• Goodwill Industries of Central Florida - Director, Information Security, Eighty-Four, PA
• Walt Disney Company - Vice President, Information Security, New York, NY
• Gymboree - Director, Inventory Control, Dixon, CA

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Give Better Feedback: Two-Way Communication,
Debriefing Tool, Avoid These Traps

Avoid These Common Traps When Giving and Receiving Feedback
One of the more difficult aspects of leading your team, giving and getting feedback is also one of the best ways to form better relationships with your team and helps develop their performance and skills. There are good and bad ways to give and receive feedback, so avoid these pitfalls. Constructive approach

A Better Way to Give Feedback
Whether you're giving feedback to your team, or just telling yourself what you could do better, remembering that the most effective feedback involves two-way communication helps make sure you keep your conversation focused and impactful. Here's what you can do. Open floor discussion

How to Give Great Feedback to Yourself (and Your Team)
Whenever you're looking for feedback for yourself or if you want to provide productive criticism to your team, using this simple debriefing tool can help make sure your feedback is received effectively and new behaviors implemented. Just try it!  "Liked Best and Next Time"

How to Give Feedback That's Actually Helpful and Effective
Too many organizations give feedback in an old-school way: not given in real time. If you want to incorporate timely feedback that's helpful and beneficial for everyone into your work culture, here's what you want to keep in mind. Involve both parties


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We've all got great ideas and plans. The problem lies in putting them together, rolling them out and maximizing speed to market. Making it happen quickly and efficiently - that's the key to success. The first obstacle is always fear of risk. Making an idea a reality requires risk taking and sometimes you've just got to make it happen if your inner self, or the bird on your shoulder, tells you it's the right thing to do. I was writing this e-newsletter for a year before one morning in 2010, on March 25, I walked in and just said hey we're doing it. Yes, I was absolutely fearful of all the critics and naysayers, but I took the risk and made it happen. There will always be torpedoes in the water and sometimes they hit. But to make things happen you've got to jump in the water and swim as fast as you can.

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