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June 17, 2013

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“7-Eleven’s 2013 AP push –
Building the Best in Class AP Team”

7-Eleven has just announced adding seven new Asset Protection executives in their drive to add a total of 35 new AP positions. Here is who has joined the Team so far:

Kurt McCord, CFI was named Corporate Investigations Supervisor.
Mike Aldridge was named Corporate Investigator.
Ryan Scherschell was named Corporate Investigator.
Zachary Hayes was named Corporate Investigator.
Christopher Havis was named Corporate Investigator.
Wes Watson was named Corporate Investigator.

New York, Virginia 7-Eleven Store Owners and Managers Charged in Exploiting Immigrants  Nine owners and managers, eight men and one woman, were charged in a scheme to exploit Pakistan immigrants by using SSN of children and dead people on the employee’s paystubs. 14 stores were seized as part of the investigation, and 40 other stores in New York City are being investigated, as well as five houses were seized. "Through the scheme, officials said, the defendants hired more than 50 illegal immigrants, provided them with more than 20 identities stolen from United States citizens, including children and dead people, put them up at houses owned by the defendants and stole substantial portions of their wages." US Attorney Loretta Lynch said the defendants ‘not only systematically employed illegal immigrants, they concealed their crimes by raiding the cradle and grave to steal the identities of children and even the dead.’ "The conduct charged in the indictment, officials said, had been going on since 2000, during which the defendants generated over $182 million in revenue." The worker’s wages were stolen by the employers and the workers were housed in illegal boarding rooms. The defendants face up to 20 years in prison if convicted of conspiracy. (Source

Lowe’s Gains Larger Presence in California- Orchard Supply Hardware to give Lowe’s 60 Stores  Monday the retailer entered into an asset purchase agreement with Orchard, who had filed for bankruptcy, and hopes the acquisition of the new smaller formatted stores will expand. Lowe’s chairman and president Robert Niblock says “Orchard’s neighborhood stores are a natural complement to Lowe’s strengths in big-box retail, offering smaller-format hardware and garden stores catering to the needs of the local customers.” The retailer plans to operate Orchards as a separate business, even keeping the banner and current management staff. (Source

Restoration Hardware Same Store Sales Increase of 41%  Sales increased from $218 million to $301 million for the first quarter of fiscal 2012. The great performance of the company has not gone unnoticed; the landlord community has shown interest in the retailer and offered leases with better terms. Later this year, there are plans to launch two new catalogs, RH Leather and RH Rugs. Two businesses have been announced to launch as well, RH Kitchen and Tableware and RH Antiquities. (Source

Alco Affected by Winter Conditions: 2.2% Same-Store Sales Decrease for Q1 
The company had a net loss for the quarter of $1.7 million as compared to last year’s net loss of $1.3 million during the same quarter. A decrease in outdoor businesses sales was somewhat offset by a better sales performance in domestics, housewares, and women’s apparel. (Source

Nice Perk: Cheesecake Factory's 174 General Managers Are Given New BMWs Every 3 Years.  The bonus of driving a new BMW is just part of a compensation package including stock options, salary, and bonuses, which leads to most General Managers staying on average for more than 10 years. The Cheesecake Factory will open 10 new restaurants this coming year. (Source

Angela Ahrendts; the American Woman responsible for the skyrocketing success of Burberry.  Angela Ahrendts grew up in a very small town in Indiana, now she is one of the most powerful figures in the big-ticket world of luxury labels and one of Britain's best paid bosses. In the past seven years, Ahrendts has relaunched what was already a successful brand name and skyrocketed the brand to new heights. (Source

Lululemon Seeks New “head boss person” on Internet Job Postings  After the departure of their CEO, the retail posted a joke ad on the internet, saying in block letters, “CEO WANTED, CLICK HERE TO APPLY.” According to the job posting, the description is as follows: “You report to no one, you are the CEO (duh). You are passionate about doing chief executive officer type stuff like making decisions, having a vision and being the head boss person.” Their qualifications for the position were just as entertaining, saying the ideal candidate should “communicate powerfully, often through Sanskrit.” (Source

Customer Data Requests Sent to Apple 
The retailer got between 4,000 and 5,000 requests for customer data, from law enforcement officers between December 1 and May 31. Apple assured that their “Legal team conducts an evaluation of each request, and only if appropriate, we retrieve and deliver the narrowest possible set of information to the authorities.” The disclosure of data requests came after The Guardian and Washington Post reported that Internet companies were sharing customer data with the NSA via a program called Prism where the NSA gained access to the servers of those companies. Apple denies involvement in the program, saying “We do not provide any government agency with direct access to our servers, and any government agency requesting customer content must get a court order.” (Source

Biometric Identity Cards to Help With Immigration  The Security Industry Association is hoping lawmakers will approve biometrics on ID cards to ensure security at US entry points will be at the highest level. Director of government relations for SIA said identity cards will likely be a part of any reform measure, but it’s not been said for certain whether they will include biometrics. A ‘sizable number’ of members of the SIA say the biometric technology is proven to work. (Source

884 Cases of Whiskey Stolen from Texas-Bound Truck  A reward of $10,000 has been offered from the South Carolinian brand of whiskey, Chicken Cock Whiskey. The 18-wheel tractor-trailer was loaded with more than 10,000 bottles of the liquor was taken from a Petro gas station and truck stop in Florence, S.C. The trailer with the contents was not found; the whiskey has a retail value of over $200,000 but could be sold for as much as $1.4 million at bars and restaurants. (Source

Retail Crime News

“Wrong Guy” suing Oakley Police for $500,000; bitten by K-9 56 times during apprehension.  Daniel Rodriguez seeks damages from Contra Costa County, the cities of Oakley and Pittsburg and their police departments, and Oakley police Officer Roger Canady for a November 25, 2012, incident in which he claims he was brutally attacked after he was stopped on his way home from work by Canady, who was assisting in a search for a suspect in a liquor store robbery a short distance away. Police continued to allow the dog to attack before it was pulled off, Rodriguez said in the court documents. When the store owner was brought over to identify Rodriguez as the suspect, he told police, "You have the wrong guy." (Source

Nationwide “Felony Lane” Gang Busted by Plano Police  Arrests were made in an attempt to stop the burglary gang targeting North Texas cities. The suspects, in a surveillance video from a Plano parking lot, were seen watching women as they left their vehicles, and smashing the windows and taking their purses; the gang has committed other car burglaries, just like this one, across the nation. Aware of the crime activity, Plano officers saw three men in a parking lot casing vehicles, and followed them. Upon catching up with the suspects, police found stolen property in their vehicle, and arrested them. FBI is involved due to growing numbers in the gang. (Source

Walmart in Tampa believes the large sign is doing the trick.  With increased man power at many retailers in the Tampa area, Police believe the additional awareness campaign has had a direct impact on the number of shoplifters apprehended this year, "We mean what we say, if you go shoplifting in Pasco County, you're going to be arrested," said Sheriff Chris Nocco.. All that extra activity near the store has produced big time results: "During that time period we saw a 70 percent reduction in shoplifts”. (Source

Three men in Massachusetts get away with $1500 in televisions at the Cambridgeside Galleria Mall.  Three men worked quickly to grab three large screen televisions and push them into an awaiting BMW SUV outside the Cambridgeside Galleria Mall. The other two men then reportedly walked back into the store and walked out with two TVs, one 47-inch Sony television valued at $1,300 and one 32-inch Samsung valued at $320. (Source

Macy’s in State College apprehend a woman with 43 concealed items.  Nansy Youssef Nasif Elaggar, 57 fought with Loss Prevention outside the Nittany Mall after being detained for concealing 43 items valued at nearly $700. Elaggar was being held on $2500 bail. (Source

Police seek to identify man who stole from Wisconsin Walgreens.  Wauwatosa police are searching for the suspect responsible for the till-tap theft that occurred Tuesday, June 4th at the Walgreens in Wauwatosa. According to police, the investigation of the incident has led detectives to believe that the suspect is likely the same as the suspect in previous, similar incidents. (Source

Smell of marijuana gets shoplifter caught for prior thefts at Target and Walmart in Nashville.  Jason Weeks was stopped by police because they could smell marijuana smoke coming from his vehicle. What he didn’t expect was to be arrested for shoplifting $1500 from Target back in April. Weeks had been indentified by Target employees as well as a previous case at a Walmart back in January. Weeks will now face theft and drug charges. (Source

Bonita Beach Advance Auto Parts suspect’s description released by Police.  Bonita Beach Police are looking for a male suspect who held up the Advance Auto Parts at gunpoint last Thursday. The masked man was quickly in and out of the store and no one was injured during the event. (Source

Father-Son Duo Arrested- Stolen Equipment Recovered  More than $3 million of stolen property including bulldozers and trailers was seized from the home of Carnie and Toby Yancy who now face charges including theft by receiving. Toby is said to be the leader of the heist that took equipment from storage facilities. (Source

3-Year-Old Caught Stealing from Britain’s Boots Store  The child was one of three other children who entered the store with two adults, last Christmas. They were seen putting items into a bag before leaving the store. Nobody was prosecuted for last Christmas’ offence. Children under 10 are unable to be prosecuted, and sometimes are forced to commit such a criminal act by their parents knowing this information. (Source

Last week's most popular news article --

EEOC says BMW, Dollar General Criminal-Conviction Hiring Policies Discriminates Against Blacks  The EEOC filed lawsuits against the BMW’s Spartanburg, SC manufacturing plant as well as the Dollar General in Goodlettsville, TN. The claim is that both companies are violating the Civil Rights Act due to their policies of not hiring those convicted of crimes, and that is costing African-Americans jobs. The lawsuit against Dollar General was filed by two black applicants who were rejected jobs. EEOC is looking to put an injunction in place so this kind of discrimination doesn’t happen again in the future. (Source

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ebay Investigators Work With Police Leads To Arrest Of A NJ Man That Allegedly Defrauded ebay, PayPal Out Of $122K

NEWARK, N.J. (AP) — A New Jersey man has been charged in what federal prosecutors say was a scheme to defraud hundreds of sellers of foreign and antique banknotes on the online auction site eBay. Forty-nine-year-old man of Summit NJ is charged with one count of mail fraud. New Jersey’s U.S. Attorney says the man won approximately 400 auctions during a five year period on eBay, posing as three different individuals, including his dead father. Prosecutors say he would pay for his purchases using PayPal or a variety of credit cards, then call the credit card companies and claim he had never received an item or a charge was unauthorized. Prosecutors estimate the losses to eBay, PayPal and various sellers total approximately $122,000. Click here to read the full article.

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ORC News
Consumers Stuck with Estimated $40 Billion a Year from Organized Retail Theft  At Friday’s meeting in Columbus, hundreds of retailers and law enforcement officers met in Columbus to talk about the effects and how to stop organized retail theft. Those at fault for this crime know what they are doing; they steal in bulk, but keep the amount under the $1000 to become a felony. Instead of going away to prison for a long time, the taxpayers and consumers are stuck footing the bill. Mike DeWine, Ohio Attorney General, hopes the law will change, making these criminals eligible for more serious charges. (Source

Nationwide ID Operation busted in Oklahoma.  Tulsa County arrested a man and woman believed to be connected to a sophisticated nationwide identity theft operation. A seven month investigation ended with the arrest of Rahamanh Nwachumu Katumbusi, 38, and Donmetra Sherman, 24 on Thursday. when deputies arrested the duo in Oklahoma City Thursday, they recovered a slew of fake credit cards, driver's licenses, and dozens of high-value gift cards to everywhere from restaurants to Walmart. They also found high-end clothing and a pile of the latest smart phones, worth $500 a piece, investigators say. The police report says one victim in Pennsylvania had fake accounts at Target, Bass Pro Shop, Best Buy, Verizon and Sprint opened in her name. (Source

Two Brothers Steal over $100,000 From Chandler, AZ Kohl's  The brothers stole the merchandise over several months, and were busted when Chandler police were notified regarding what Kohl's Loss Prevention Supervisor believed was an organized retail theft case. Police were told the inventory showed an increase in losses for the South Arizona Avenue store. Loss Prevention Officer Rafael Lopez was one of the suspects. Surveillance videos showed a subject entering the store with an empty cart and leaving with a full cart, without paying for the merchandise, ranging from shoes and clothing to perfume and watches. The estimated total loss is between $100,000 and $200,000. (Source

Chadron Police Arrests Three Shoplifting $1,500 in Merchandise  The Pine Ridge, SD residents took nearly $1,500 in products from Wal-Mart, and it’s possible they may have hit other stores in the area. Michael Merrival, Kandis Little, and Katie Little are being charged with Theft by Shoplifting and Conspiracy to Commit Theft by Shoplifting. The police recovered only $662 worth of jewelry, makeup, clothes, purses, shoes, cell phones, DVDs, and sunglasses from a van in the parking lot. (Source

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Press Release

RetailNext 4.0 In-store Analytics Platform Now Available for Brick-and-Mortar Retailers

SAN DIEGO, Calif. – June 12, 2013 – RetailNext Inc., the leader in Applied Big Data for brick-and-mortar retail, today announced the availability of version 4.0 of its market-leading in-store analytics platform. RetailNext 4.0 innovations – including gender demographics, employee detection and full-floor heat maps – help retailers more effectively test and measure activity within stores, increase sales, reduce theft, and improve the shopping experience.

RetailNext made the announcement from the NRF Loss Prevention Conference where the company is exhibiting (Booth #727), moderating a distinguished panel of retailers discussing “How Linking In-Store Analytics to LP Data Uncovered Lost Profit Opportunities,” and demonstrating the myriad advancements in RetailNext 4.0 that empower retail executives to collect and analyze additional data more quickly and effectively. These groundbreaking innovations include:

More detailed detection and analytics of in-store traffic in RetailNext 4.0, offering additional insights for retailers to optimize their stores.

Male vs. female demographics – New gender detection capability categorizes store visitors with very high accuracy, making this critical piece of demographic data available for analysis.
Employee detection – By assigning their employees Wi-Fi-based identification tags to carry while working, retailers can obtain separate counts of shopper and employee traffic, enabling deeper understanding of what happens in stores.

New capabilities for presenting information make it easier for retailers to discover the insights they can use to improve the bottom line.

Multi-camera heat maps – Combine views from contiguous cameras to create a single “kinetic” heat map for an entire sales floor, offering a true view of activity throughout the store.
Full mobile video support – The ability to view real-time or stored video from iOS and Android devices, offering access at any time from anywhere.
Web dashboard improvements – A variety of new enhancements to improve usability and increase the available metrics and options for visualization of data.

New Loss Prevention features to provide easier access to video and further combat theft.

Enhanced POS exception reporting – Increased capabilities to monitor store transactions for key indicators of fraud or theft, including “Top-N” queries for the most important metrics. The new version now also supports export of selected lists of POS transactions along with associated video events.
Legacy DVR integration – Enables retrieval and analysis of live and recorded video on popular DVR and NVR systems, unlocking legacy video from existing infrastructure without requiring additional capital expenditure.
Video interface and control enhancements – LP and other operations managers benefit from a cross-platform video player that works instantly on all Flash-compatible systems with no installation required, the ability to export multiple synched camera views in a single multi-pane video file and video interface enhancements for greater ease of use.

“RetailNext has always offered the most comprehensive view of in-store behavior available to retailers. Now with version 4.0 we’ve expanded that level of detail through new functionality like distinguishing male and female shoppers or detecting employees when they enter or leave the store,” stated George Shaw, RetailNext VP of R&D. “The new release also gives our customers easier access to the information the system is uncovering, including full support for viewing video on mobile devices and the ability to heat map shopper activity throughout an entire store in a single image. All these capabilities empower retailers better than ever to uncover the insights they can use to improve profitability.”


Tim Callan


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Kurt McCord, CFI was named Corporate Investigations Supervisor for 7-Eleven.
Mike Aldridge was named Corporate Investigator for 7-Eleven.
Ryan Scherschell was named Corporate Investigator for 7-Eleven.
Zachary Hayes was named Corporate Investigator for 7-Eleven.
Christopher Havis was named Corporate Investigator for 7-Eleven.
Wes Watson was named Corporate Investigator for 7-Eleven.

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Can You Overdo People Skills? 
People sometimes object to the idea that every strength can be taken too far. However, recent interest in one of the greatest American presidents, Abraham Lincoln, offers a fascinating example. Taking into account aspects of Lincoln often neglected, one biographer considers the possibility that his leadership could have been even more effective had he not been quite so caring. (Two hazards when it comes to tackling performance issues)

Words Make an Enormous Difference in Leadership.  Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully. They are, perhaps, the most fundamental part of a business because without them you can't connect to other people--and can't do a thing. (Be careful with your wording)

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7 Beliefs for Stress-Free Leadership
Stress overwhelms us all. The more ways we know how to keep our sanity and health in tact, the better. Try following these seven tips, and keep your stress levels lowered and become a better leader in the process. (Keep weekends sacred!)

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Education is a broad term usually defined by an individual as a singular focus with an end result that oftentimes stagnates the brain and limits horizons. Reaching milestones is incredibly important, but keeping your curiosity and wonderment is the key to reaching beyond. No singular degree or certification will bring you the success – it merely opens the door to more learning and the realization that if you don't know something, you go find someone who does and learn it from them.

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