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The D&D Daily Mobile Edition

June 17, 2014

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News Brief
Sponsored by WG Security Products, Inc.

SEC charges four in Ross Stores insider trading scheme  The Securities and Exchange Commission (SEC) has charged four residents of Northern California with insider trading in Ross Stores stock options based on nonpublic information about monthly sales results leaked by one of the retailer’s employees. The SEC alleges that Saleem Khan was routinely tipped by his friend Roshanlal Chaganlal, who was a director in the finance department at Ross headquarters. The SEC says Khan used the confidential information to illegally trade on more than 40 occasions ahead of the company’s public release of financial results. Besides trading in his own brokerage account, Khan traded in his brother-in-law’s account as well as an account belonging to another acquaintance. Khan also tipped his work colleagues Ranjan Mendonsa and Ammar Akbari so they could trade in Ross stock options based on the nonpublic information. (Source chainstoreage.com)

What’s the biggest challenge LP professionals will face in the next 12 months? Solution providers on the NRF LP Show floor share their answers  Pedro Ramos, VP Sales, Agilence: “Finding talent. The skill set needed to distill all the data and analytics retailers now have at their fingertips is in hot demand and short supply. Our industry needs to find ways to attract software engineers and data analysts; it’s tough because most of the folks who come out of school with these degrees don’t think retail first – and they certainly are not thinking LP. Still, the explosion of big data creates so many opportunities for individuals with that skill set.” Alex Johnson, Sr. Dir., Retail Technology, Verint: “Adding value. It's imperative that LP executives focus attention on how LP cameras can add value across the enterprise. There is so much that can be done with video – everything from people counting to monitoring planograms to LP initiatives. The more opportunities LP executives seize to add value across the business, the more viable they remain.” Ali Mahmoud, Product Line Mgr., Retail Business Intelligence, March Networks: “Shrinking budgets. As cyber security threats garner more attention and more dollars are directed toward IT departments in an effort to combat future breach events, LP budgets are being pinched. Obviously it’s a cost of doing business, but if companies keep whittling away at LP budgets, there’s likely to be negative effects felt down the road.” (Source nrf.com)

72% of retailers plan on being able to identify customers walking into their stores within 5 years - Could this be LP's new secret weapon?  Retailers are planning to invest heavily in in-store technology over the next five years, according to a survey of more than 500 North American retailers conducted by Boston Retail Partners, and compiled in the chart below by BI Intelligence. While only 3% percent of retailers currently have the ability to identify customers walking into their stores, 72% plan on adding the capability within five years. This indicates that merchants have a large appetite for beacons. These devices communicate with consumers' smartphones via a Bluetooth signal and are particularly suited to recognizing customers when they enter a store. (Source businessinsider.com)

Scammers, knockoffs and online cheats: When brand-name goods are heavily discounted on a random website  The old adage “If it sounds too good to be true, it probably is” no doubt is doubly so when it comes to steeply discounted brand-name stuff for sale on random Web site, especially sports jerseys, designer shoes and handbags. A great many stores selling these goods appear to be tied to an elaborate network of phony storefronts and credit card processing sites based out of China that will happily charge your card but deliver nothing (or at best flimsy knockoffs). (Source krebsonsecurity.com)

Domino’s Pizza faces ransom demand after hack  
Hackers have demanded a ransom of 30,000 Euros from Domino's Pizza after stealing personal data on more than 600,000 of its French and Belgian customers. The data was allegedly stolen during a break-in last week, acknowledged by Domino’s France, which saw 592,000 French and 58,000 Belgian customer records exposed. A posting by the hackers on text-hosting site Pastebin claims that the stolen data includes customers' full names, addresses, phone numbers, email addresses, passwords, delivery instructions and even favorite pizza toppings. (Source theguardian.com)

Macy's wins Martha court case against Penney Macy's has won its legal battle against J.C. Penney over exclusive rights to sell Martha Stewart home merchandise A New York judge ruled Monday J.C. Penney interfered with Macy's contract with Martha Stewart when the Texas retailer tried to sell its own line of home merchandise using the home maven's moniker. New York Supreme Court Jeffrey Oing ordered the issue of damages and legal fees be referred to a hearing officer that will report findings back to the court. (Source cincinnati.com)

Michaels plans IPO
The Michaels Companies — owner of the eponymous arts and crafts retail chain Michaels as well as framing chain Aaron Brothers — said in a filing Monday that it plans to return to the market sometime this year, and in doing so, will raise a half a billion dollars. In an updated SEC filing, the nation’s largest seller of arts and crafts goods said that it plans to raise $500 million by offering 27.8 million shares at a price range of $17 to $19. Michaels is assuming it will sell its shares at the $18 midpoint of that range — hence the $500 million total — but if it manages to sell shares for $19 apiece, it stands to raise about $528 million. (Source forbes.com)

U.S. apparel manufacturing more about publicity than production  In the past two decades, apparel imports to the US have surged 160 percent from $35 billion to $91 billion and now comprise an estimated 95 to 97 percent of all apparel sold at retail. In 2013, apparel imports grew 4 percent, measured by dollar value, over 2012, faster than the overall apparel market. What’s more, companies have been consistently shifting production away from China, where labor costs continue to rise, to even cheaper countries like Vietnam and Bangladesh. In 2013, apparel imports from Vietnam, for example, grew by 14 percent (compared to 2.5 percent for China). (Source businessoffashion.com)

Starbucks to send workers to college for free
Starbucks employees nationwide will be eligible for a free college education through Arizona State University's online program beginning this fall. The new initiative, touted as the first of its kind, will allow many of Starbucks' 135,000 workers to graduate debt free from ASU with no requirement to repay or stay on with the company. The funding will come from a partnership between ASU and Starbucks. (Source azcentral.com)

Retailers Ask Appeals Court to Overturn Credit Card Swipe Fee Settlement
 

The Loss Prevention Research Council (LPRC) Board of Advisers is proud to announce the first annual LPRC Summer Webinar Series 

This June, July, and August, the LPRC Lab will present brief but informative seminar summaries on their latest research. This online webinar event will be open by member and guest invitation only. For information on how to connect, please contact Mike Giblin (mike@lpresearch.org) (353-339-8296) or check our weekly emails. Dates and topics are as follows:
 
- June 26th 2:00pm EDT: ePVM Monitoring in High-Crime Aisles
- July 24th 2:00pm EDT: Interactive Offender Panel
- August 28th 2:00pm EDT: Future LP Innovation: OMNI Channel Protection

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Loss Prevention News Network
 

Leadership & Development Series

Bill Titus, Current Managing Director for Price Waterhouse Coopers and former VP LP & Safety for Sears Holdings
 

Meet Bill Titus, with over 30 years of retail experience and having helped successfully designed and built four major retail Loss Prevention programs, he's arguably one of the most successful LP executives in the industry. In this three-part series Bill talks about his career, his accomplishments, and his ability to develop Loss Prevention programs that have delivered industry leading shrinkage results. He shares how he's integrated certain management philosophies into the fabric of his programs and how he's molded Loss Prevention executives to fit his successful LP models. This 35-minute interview broken down into three parts will give you a look inside how one of the leading LP executives of our time has been so successful. Filmed January 2012.

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e-commerce
Sponsored by The Zellman Group

70 Percent of U.S. Credit Cards to Include EMV Chips by 2015  The good news for companies that accept credit cards is that most banks will be issuing credit cards with EMV chips well before the coming liability shift in October 2015. The bad news is that merchants that don't accept EMV (Europay, Mastercard and Visa) chips will have to absorb the cost of fraudulent transactions due to counterfeit or stolen credit cards themselves, otherwise known as the liability shift. Previously, banks had absorbed those costs. EMV chips are microprocessors embedded in cards that make counterfeiting the cards virtually impossible. That means that companies that accept credit cards at point-of-sale (POS) terminals will have to either buy new terminals or they'll have to enable the EMV chip readers on the terminals they already have. The surprising news is that the majority of card issuers will use chip-and-signature cards rather than chip-and-PIN cards. Chip and signature cards protect against counterfeit credit and debit cards, but not against fraudulent use of lost or stolen cards. The worse news is that the fraudsters are well aware of the coming use of cards with EMV chips, and will change their focus to online merchants and to financial institutions that have not made the change to the new cards. (Source eweek.com)

Ulta Beauty Reports Strong First-Quarter Growth in Ecommerce

Web sales ahead of Father’s Day climb by 14%

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Retail Crime News
Sponsored by NuTech National

Flash Mob Robbers Hit Chicago Clothing Store; Sixteen thieves flee with $5,000 worth of merchandise  Police are looking for up to 16 people who walked out of Chicago store with thousands of dollars worth of merchandise last week. The thieves targeted the K&G Fashion Superstore in the city's South Side on 75th Street and Stony Island at about 4:30 p.m. on Thursday. Security cameras caught the group calmly walking out of the store with large bags of clothing, shoes and other items. At least $5,000 was believed to have been stolen. (Source nbcchicago.com)

Springfield, MA man is accused of ID theft across the country
Greene County Prosecutors said in their motion that Patton has posted $250,000 in total bonds but “has continued to violate the law committing multiple felonies, repeatedly failed to appear and failed to make his required court appearances. Defendant has even incurred a new felony in the State of Mississippi.” The motion details the seven new charges and at least four missed court appearances in the last 10 months, and notes he’s charged with fleeing from law enforcement as far back as 2004. The seven new charges against Patton include unlawful use of a weapon in Greene County, forgery in Greene County, forgery and fraudulent use of a credit device in Greene County, forgery in Jasper County, possession of methamphetamine in Wayne County, Miss., and an arrest (with no charge yet) on June 1 in Texas County. (Source ky3.com)

East Texas man receives 7 life sentences for robberies; pleads guilty to Dollar General armed robbery in Diana, TX  An East Texas man will be serving seven life sentences after pleading guilty to robbery charges in Gregg County. Robbie Bryan Stevens pleaded guilty to four counts of aggravated robbery, and received four life sentences to be added to the three he already had received from charges in Upshur County. Stevens had been charged with the armed robbery of the China King in December 2013, and was also charged with evading arrest. He was charged with another robbery of the Dollar General store in Diana where authorities say he also assaulted an employee. He also pleaded guilty to those charges. Stevens was captured in January in Tyler after several law enforcement agencies teamed up to find him. (Source kltv.com)

Death penalty still a possibility for accused pharmacy shooter in TN  The man charged with killing two men and injuring two others during a pharmacy robbery spent the morning in court fighting the possibility of being sentenced to the death penalty. Investigators said Jason Brian Holt went o the Down Home Pharmacy in Bean Station, TN in May to steal prescription drugs. While there, he shot and killed the pharmacist and owner, Stephen Lovell, and a 72-year-old customer, Richard Sommerville. Pharmacy technician Alexia Gail Wilson and Janet Colleen Clift were also shot but survived. (Source wbir.com)

Woman sentenced after maliciously running over Tractor Supply employee The woman accused of trying to run over a Tractor Supply employee in Bluefield is sentenced. 32-year-old Dustie Beller was awarded 2 to 10 years on her felony malicious assault charge, and three more years for petit larceny, conspiracy, and failure to stop and render aid.This, after she was convicted of trying to harm MacKenzie Ansley while helping a friend shoplift from the store. Prosecutors say Beller drove right for Ansley when the woman tried to stop her from getting away with a stolen chainsaw. (Source wvva.com)

Anthropologie employee in Boca Raton charged with theft; Pics on Social Media did her in  Kelly Flanagan liked the clothes at the Anthropologie women’s apparel shop so much she posted pictures of herself wearing them on social media sites. The problem, police say, is that Flanagan, 19, of Boca Raton, didn’t pay for the clothes — a fact that didn’t escape the attention of store managers who were among those who saw the photos. Boca Raton police were summoned to the store at the Town Center Mall on Saturday by the store manager, who said no one there noticed Flanagan buying the clothing. A check of her purchase history verified that Flanagan didn’t buy an Anthropologie outfit she wore. That outfit, and others similar to what Flanagan wore in the pictures, turned out to be missing from the store’s inventory. (Source palmbeachpost.com)

Worcester, MA Radio Shack employee accused of stealing, using customers' credit card info  Worcester Police have arrested a Radio Shack employee and charged him with ten counts of credit card fraud for allegedly making purchases with store customers' cards. (Source bizjournals.com)

Convenience Store owner, relatives grapple with theft suspect  Taif Nouri, owner of TN Gas on Bridge Street, said he has installed several surveillance cameras to catch thieves, and those cameras showed the incident Monday. Video shows a man holding a paycheck that he wants to cash, but the clerk said the store doesn't cash checks. Surveillance video shows the man putting back some chips and a Red Bull, but Nouri said he knew the man had other merchandise on him. Store employees said they found two ice cream bars and another Red Bull on him. The man struggled with the owner and his relatives as they tried to hold him until police arrived. (Source wmur.com)

Gunman steals cash, drugs from CVS in Richmond, VA  Police released video of a man robbing the Forest Hill Ave. CVS at gunpoint. The crime happened Friday night about 9 p.m. The suspect demanded drugs and cash; no one was injured in the incident. (Source wtvr.com)

Walgreens Robbery suspect dies in Bingham County, Idaho custody  A man suspected in the May 27th robbery of a Walgreen drug store in Blackfoot has died in custody. Details of his death and where it happened are not being released. In a news release, the Bingham County Sheriff's office and Blackfoot Police Joint Detective Unit said Mitchel Wayne Christensen, 23, of Buhl was arrested in another county and was being held on an unrelated arrest warrant. Blackfoot Police Captain Scott Gay said the Blackfoot/Bingham County Joint Detective Unit questioned Christensen last week. They obtained a warrant for his arrest last Friday. (Source localnews8.com)

Kay Jewelers in the Chandler Mall, Chandler, Arizona the victim of a gold chain Grab and Run; merchandise totaling $2498.00

Robberies and Burglaries

BP Hasty Mart – LaGrange, IL – Armed Robbery
Bill’s Country – Mansfield, LA – Burglary – 5 teens caught
C&C Pharmacy – Lexington, KY – Burglary
Chad’s Smoke – Leduc, Alberta, CN – Armed Robbery
Coming Street Grocery – Charleston, SC – Burglary
Dollar General – Clay, AL – Armed Robbery
Dollar General - Dayton, OH– Armed Robbery
Fuel-up – Greene Twp, PA – Armed Robbery – 2 suspects in custody
Headliners Salon – Jackson, MI – Burglary – 4 teens facing felony charges
Lucky 7 Market – Fort Pierce, FL – Shooting/Armed Robbery – 1 arrested after shootout with police
Maxx Foods – Fort Myers, FL – Burglary
Norris Shoe – Medford, OR -Burglary – total of 3 family stores burglarized
Ochoco Feed – Prineville, OR – Burglary – suspect arrested
Roadrunner – Greenville, TN – Armed Robbery – suspect sentenced to 10 yrs
Rite Aid – Bear, DE – Armed Robbery – suspect w/ knife fled when he saw armed guard
Scotchman – Calhoun Co, NC – Armed Robbery – suspect arrested
Simpson’s Supermarket – Evansville, IN – Burglary – 2 teens arrested
Walgreens – Austell, GA – Armed Robbery

 

ORC News
Sponsored by Security Resources

Fraud charges filed in CarMax $150,000 stolen car scheme in Houston  The alleged mastermind of a fraud scheme involving the use of fake identities to steal cars from CarMax is behind bars. Jeareme Mosley and two others are accused of conspiring to give false credit information in order to steal cars from Car Max and Santander Financial Services. Mosley was accused of providing personal information, like addresses, social security information and bank information for customers to submit fraudulent online credit applications. In court documents, investigators say it was a fraud scheme that led to theft of seven cars worth $150,000. (Source click2houston.com)

Miami Marine Store Hit for $300,000 by Burglars  Police in Miami are looking for a group of thieves that spent three hours methodically searching for the loot they wanted inside a Miami marine electronics facility. By the time the thieves were done, they had helped themselves to $300,000 worth of goods from radars to satellite phones and even some solar panels. The store, Atlantic Radio Telephone, is owned and operated by Conrad Webber. The company took a hit from the theft, but surveillance video captured the entire robbery from multiple angles. (Source nbcmiami.com)

Two men sought in $3000 Toronto Blue Jays jersey theft from stadium  Two men are being sought after Blue Jays jerseys were stolen from Rogers Centre. The theft happened June 2 at the Blue Jays Shop at Gate 5, Toronto Police said Monday in releasing surveillance images of the two suspects. Twelve Jays jerseys valued at a total of more than $3,000 were taken. (Source torontosun.com)

Alleged teen shoplifter found in Walmart restroom stall  A Walmart loss prevention officer told police the 15-year-old and Davonte D. Morris, 18, had bagged numerous items inside the store and then tried to push the shopping cart filled with $446 worth of merchandise out the store’s grocery exit. When the loss prevention officer tried to detain them at the exit, Morris stopped, but the girl ran toward the Super 8. (Source sanduskyregister.com)

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Vendor Spotlight
 

The Analytics Ecosystem for Retail

Verisk Retail — a leading source of information about risk — provides systems and services to help retailers prevent loss, manage risk, and ensure compliance with laws and regulations.


Data Management and Analytical Services

Verisk offers data management and analytical services to help retailers manage and analyze their own data.

Aspect Loss Prevention

Exception-based reporting for retail loss prevention

Aspect Loss Prevention serves retailers with advanced analytical systems that can identify fraud, suspicious activity, employee compliance issues, and more. Aspect systems identify “exceptions” to normal point-of-sale activities. Such exceptions can indicate employee theft and fraud, as well as training deficiencies and operational flaws. Aspect also offers web-based reporting, protection for credit card transactions, linking of transaction data with security camera footage, integration with case management systems, and more.
Asset Protection Information System

Data management and advanced analytics
The Asset Protection Information System (APIS) is a case and data management platform used by loss prevention and risk management divisions at many of the world’s leading retailers.

Databases for Crime Prevention
Verisk offers two unique crime databases that collect, share, and analyze crime data to support law enforcement and reduce the economic effects of crime for retailers and their supply chains.
 

The Law Enforcement Retail Partnership Network

Combating organized retail crime

The Law Enforcement Retail Partnership Network (LERPnet) is a national database and secure information-sharing system for retail crime incidents. The system allows retailers to share and analyze retail crime data in a controlled and secure environment. LERPnet connects retailers with local, regional, and national law enforcement agencies.
CargoNet

The cargo theft prevention and recovery network
CargoNet is a national database and information-sharing system managed by crime analysts and subject matter experts. The system is designed to prevent cargo theft and improve recovery rates through secure and controlled information sharing among theft victims, their business partners, and law enforcement. CargoNet offers advanced analytics, integrated databases, a theft alert system, 24-hour support for investigations, and a tractor/trailer theft deterrence program.


Learn more about the Verisk Retail Analytics Ecosystem.

 

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How to Keep a Bad Reference From Ruining Your Career  So things didn't work out for you at your last job, don't let that get you down, and don't let it ruin your chances at any new jobs! Here's some tips for making sure that reference won't hurt your chances. (See the clues)

What to Do When You Need a Bio, Rather than a Resume  A bio may be more useful than a resume in some instances. A bio is a short summary of relevant information about yourself which you can use for networking, a company website or social media. Here are some tips for writing a killer bio. (What's your story?)

Interview Etiquette: Is the Handwritten Thank You Note Outdated? With the world going digital, it may seem like this would be the case, but handwritten thank you notes are still alive in some professions. Here are some tips on when this piece of snail mail is ok to send. (Send quickly)

5 Questions You Should Never Ask in a job Interview  When the hiring manager asks you if you have any questions, that doesn't mean they have stopped finding out more about you. There are just some things you should not ask when face to face with the hiring manager. Here are five that will make a bad impression. (Don't talk money)

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Tip of the Day
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Loyalty is one of the most precious values there is and a loyal team that's unified in its goals and objectives, even in defeat, is strong and supportive. Loyal teams can make the largest tasks seem effortless and they create a sense of ownership of family that inspires individual performance and comforts individual failure. Earned slowly and grown daily, loyalty is a commodity no leader can be without because it fuels success, unifies purpose, and gives birth to exceptional performance. Without loyalty, teams splinter and lose focus on the true objectives. It's rare to build a truly loyal team and it's incredibly difficult to keep them together long term with private agendas always pressuring the balance. And yes, even loyal teams require balancing because at the end of the day it's always about personal agendas. Professional sports teams are constantly looking for that balance and the right players to fit as a team and the same holds true in business. With the right team, anything is possible and conversely one team member can destroy the entire balance. So being a team player is important even when you decide not to be.

Just a Thought,
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