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The D&D Daily Mobile Edition

June 20, 2014

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News Brief
Sponsored by WG Security Products, Inc.

Robert Bull was appointed to the Board of Advisors for the Loss Prevention Research Council.  Members of the Board of Advisors serve as advocates for the LPRC as well as help conduct business in the best interest of the council's objectives and perform duties required to accomplish those objectives. The BOA is composed of 16 individuals who are members of the Council and in good standing. Robert is also the President of Cam Connections and has been since 2002. Congratulations Robert!
Bryan Smith was named Director of Asset Protection at ALCO Stores, Inc.  Bryan was previously with the Best Buy asset protection Team as their Area Asset Protection Manager and was also their Operations Market Manager in 1997. He has also worked as the District Manager for Sears Holdings Management Corporation, and the Front End Manager for Costco Wholesale. Congratulations Bryan!
David Niesen was named Director of HR Store Ops/Services for PetSmart.  Congratulations David!
Paul Meinholz was named Loss Prevention Manager for The Swatch Group.  Paul was previously the Zone Loss Prevention Manager for Tuesday Morning since 2008 before receiving this new position. He has worked in the loss prevention industry for a variety of other retailers such as After Hours Formalwear as the Regional Loss Prevention Manager, Barnes & Noble as their Regional Loss Prevention Manager, J. Crew as their Regional Loss Prevention Manager, The Musicland Group as their Territory Loss Prevention Manager, and Pic N Save as their District Loss Prevention Manager. Congratulations Paul!
Brian Csorba, CFI was named Sr. Manager, Loss Prevention Field Operations for T-Mobile.  Brian was previously with Office Depot as their Senior Manager, Loss Prevention Corporate Operations and had been with the retailer since 2012, and before that was with Office Max as their Manager, Corporate Loss Prevention. Brian has also been on the loss prevention teams of LP Innovations as their Regional Loss Prevention Manager, Follett Higher Education Group as their Corporate LP Investigations, and Target as their Loss Prevention Manager. Brian earned his Bachelor of Science degree in Criminal Justice and graduated Magna Cum Laude from American InterContinental University. He also went on to obtain his Master of Business Administration degree in Operations Management from there as well. Congratulations Brian!

 

Canada's - Shoppers Drug Mart's third party provider - store Loss Prevention officer charged with extortion - Caught on surveillance camera planting merchandise and extorting customer   A security guard has been charged with allegedly framing a store customer for shoplifting, Toronto Police said Thursday. Police were called on June 9 by a man who said he was shopping in a store when a loss prevention officer allegedly placed an item of merchandise into the man’s bag without his knowledge. After the man made his purchase and exited the store the security guard placed him under arrest and said the police wouldn’t be called if the shopper handed over a “significant” amount of cash, police alleged. The shopper handed over a quantity of cash and the security guard let him go without calling police. The guard was charged after being “caught on surveillance,” Const. Jenifferjit Sidhu alleged. Azeem Khan, 20, of Brampton has been charged with extortion. Police said they believe there may be more victims. (Source torontosun.com)

White paper: Integrating item level RFID with LP  In 2011, retail shrinkage totaled more than $119 billion, with shoplifting accounting for more than $51 billion in losses. As retailers discover the benefits of improved inventory visibility from deploying RFID, many are looking at integrating RFID technology into their loss prevention strategies. The integration of item level RFID information and loss prevention data creates a real-time understanding of what, when, and how specific items go missing. Tyco refers to this new understanding Shrink Visibility, combining information from Electronic Article Surveillance (EAS), video surveillance, and new RFID inventory-visibility technology to give a complete picture of loss events — at the SKU level and in full context — at the moment they occur. Among other things, Shrink Visibility helps retailers to track and manage retail shrinkage from all sources, in real time, and to differentiate between actual store shrink and other forms of inventory distortion. (Source rfid24-7.com)

FBI, NYPD form task force to go after cyber-criminals  They will use an anti-terrorism task force model that was used to hunt down the Times Square bomber. The Federal Bureau of Investigation and the New York Police Department plan to use an anti-terrorism task force model that helped hunt down the Times Square bomber to go after computer hackers and scammers. The financial cybercrime task force, which also includes law enforcement officers from the Metropolitan Transportation Authority, will be modeled after the Joint Terrorism Task Force, or JTTF, and operate out of the FBI's offices in Lower Manhattan, George Venizelos, head of the FBI's New York office, said in a statement Thursday. FBI agents in New York have recently been involved in cyber crime investigations that resulted in the prosecution of members of the hacker group "Anonymous." FBI agents also investigated individuals tied to Silk Road, the billion-dollar online website where customers used bitcoins to buy and sell drugs, according to the U.S. (Source crainsnewyork.com)

American Express customers receiving new breach notifications - another un-named merchant hit  The letters (mostly identical in wording) are due to two separate incidents, but the full impact is unclear - as the exact number of customers set to receive these notices isn't known. In one letter, the customer is warned that their American Express account number, name, and other card information, such as expiration date, were exposed after someone accessed a merchant's systems without authorization. The second notification letter going out to American Express customers concerns an incident at Createthe Group. It's worded exactly the same as the other letter, including the types of information compromised. (Source csoonline.com)

Smartvue Corporation Won The Commercial Integrator Award For Best Surveillance Solution  Smartvue Corporation, the leading global cloud video surveillance company, won the coveted Commercial Integrator Award for its Smartvue S9M Cloud Surveillance Server. Smartvue Corporation earned the Commercial Integrator Award for best video surveillance solution. The Commercial Integrator Awards, hosted by Commercial Integrator Magazine, is one of the industry's most coveted competitions. The announcement was made in Las Vegas at InfoComm 2014, the world's largest event for audiovisual communications technology. A panel of judges from the security industry selected the Smartvue S9M as the best surveillance solution after reviewing over 160 entries. Judges selected the Smartvue as the winner based on innovation, functionality, competitive advantages, and benefits to the installer. (Source prnewswire.com)

CHPA praises Michigan legislature that would curb meth-related crimes - creating block list of known offenders from buying pseudoephedrine  The Consumer Healthcare Products Association applauded the Michigan legislature, which seeks to address the state's methamphetamine problem by targeting meth criminals. The Michigan House and Senate passed a package of bills authored by Sen. John Proos as well as Reps. Amanda Price, Bob Genetski, and Aric Nesbitt that will equip law enforcement officials with tools to crack down on meth-related crime. The legislation includes a meth offender block list and a measure that will broaden the criminal penalty for "smurfing," where individuals purchase pseudoephedrine-containing medicines on behalf of a meth cook. (Source drugstorenews.com)

Verizon's 2014 Data Breach Investigations Report Available now  Gain fresh insight into cyber espionage and denial-of-service attacks in the 2014 Data Breach Investigations Report (DBIR). "We have more incidents, more sources, and more variation than ever before—and trying to approach tens of thousands of incidents using the same techniques simply won’t cut it. Not only would the dominant incident characteristics drown out the subtleties of the less frequent varieties, but we cannot continue to study those characteristics as though they occur in isolation. In order to expose latent patterns in the data, we applied a statistical clustering technique. We identified nine patterns that together describe 92% of the confirmed data breaches we collected in 2013. We find it simply astounding that nine out of ten of all breaches observed by 50 global organizations over a full year can be described by nine distinct patterns.” (Source verizonenterprise.com)

Investor tells Family Dollar it must sell itself now 

Coach to close 70 underperforming stores, expects revenue to fall 

Protecting Aircraft from Lasers - Trial Program Being Expanded Nationwide 

Wal-Mart triples spending on food safety in China  

The Loss Prevention Research Council Announces their June All-Star member Winners - Retail Partner Winner: Lance Williams, Dir of Asset Protection at Big Lots Stores Inc. & Solution Partner Winner: Robert Bull, Cam Connections

Quarterly Same Store Sales Results

CarMax Q1 up 3.4% with net sales up 13.3%
Canada's Dollarama Q1 up 3.3% with sales up 11.8%
Alco Stores Q1 down 7.1% with net sales down 4.1%

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'Live in Ft. Lauderdale' - Our Apologies for Raw Film  This week we quickly posted the raw film from last week's exciting 'Live' event and failed to cut off the initial 28 minutes of filming we'd shot before going Live last week. We apologize for the link and will be posting the full event shortly.
 

"Internal Growth - Positioning Yourself for Promotion"

Leadership & Development Series

Jim D'Arcy, VP of Loss Prevention & Food Safety for A&P stores, talks about the keys to success in positioning yourself for internal growth and promotion within a company. Over the last five years, Jim has been promoted four times at A&P. Here he discusses what it means to eat, sleep and breathe a company's culture - and why a lateral move isn't always a move backwards. Filmed January 13, 2014 in NYC.

Solution Providers, have a video or commercial you want to publish? Contact us.

e-commerce
Sponsored by The Zellman Group

Hackers target online retailers, and not just the big ones  Many small and midsized retailers assume hackers won’t bother with them. But criminals have figured out small companies are easier to penetrate, and go after them frequently, warns a security expert. In the 2014 Trustwave Global Security Report, retail was the top industry compromised, making up 35% of the attacks investigated. And 54% of those attacks were against e-commerce sites, where hackers target servers and databases that host card data. However, many online retailers still seriously underestimate the [black] market value of the data they possess and handle. Just take a look at Pastebin.com—the simple online text storage and sharing platform is being used by hackers to store stolen information. (Source internetretailer.com)

QR codes preferred to NFC for retail POS payment solution  To make a payment, consumers must first download the redy app, which is required in order to be able to scan the quick response code that is displayed on the Samsung redy tablet located at the POS. Bendigo Bank patrons can connect the redy app directly to their savings account. Those who are not clients of the financial institution can link the app to their MasterCard or Visa account. To help ensure the security of customers, every QR code is uniquely and automatically generated by Bendigo Bank’s system each time a new transaction is processed. In addition, the receipts from transactions remain on the app, so the customer’s personal data and shopping information is not distributed to the merchant. (Source mobilecommercepress.com)

American Greetings is the most trustworthy e-retail site

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Canadian Push
Sponsored by Vector Security
Target Canada employees issue mea culpa in new video  Target Canada knows it screwed up when it arrived here last year, employees admit in a new video from the mass merchant, but it’s here for the long run. A company video shared in social media by president Mark Schindele carries an apologetic tone and a commitment to turn things around while putting to rest any rumors that the rival to Walmart may give up on its operations in this country. “Certainly, we think that we have disappointed our Canadian guests,” says Damien Liddle, senior corporate counsel, echoing a promise to do better voiced by multiple employees in the two-minute clip. The internal video does not feature Mr. Schindele, a veteran operations executive who was brought in from the retailer’s U.S. executive team after the ouster of Tony Fisher from the role last month. (Source financialpost.com)

Canada's Entry Point - Toronto's Yorkdale Shopping Center - Most Foreign Retailers Start There - Forecasted to Become North America's Top Selling Mall by 2018  Last year, over a third of all first locations for retailers entering Canada were at Toronto's Yorkdale Shopping Centre. Yorkdale has been Canada's entry point for many foreign retailers for a number of years. Its latest mall expansion, anchored by a 188,000 square foot Nordstrom store, will see even more first-to-market retailers between now and 2016. It's no wonder that the mall is forecasted to become North America's top-selling mall by 2018. Several other first-to-Canada retailers for Yorkdale include Canada's first Apple Store (2005), GEOX (2005), Bath & Body Works (2008) and Crate & Barrel (2008).  (Source retail-insider.com)

Sporting Life to open stores across Canada

Statistics Canada - retail sales up fourth consecutive month in April, up 1.1% to $41.6 billion

Driver hits convenience store, eight vehicles in wild southern Alberta joyride

Ontario Provincial Police say Canadian Tire employee caught 'red-handed' in theft 

Twitter helps RCMP nab vacuum thief

 

Big Data
Sponsored by Verint

Big Data's immediate impact on traditional Loss Prevention  Newer technologies like hosted video produce a lot of important information for retailers to analyze, which begins the “big data” discussion. Big data means a lot of things, but essentially it means better, deeper and more accurate information. More information can mean better decisions and improved results, if used intelligently and analyzed correctly. One solution combines technologies like electronic article surveillance (EAS) and radio frequency identification (RFID) to help retailers have this more in-depth analysis. The two technologies have been around for a long time, and are well-known throughout the industry as separate, effective solutions but have now evolved to create another cost-efficient solution that has retailers seeing more detail at the item level. Using this solution, they are able to gather new data sets that offer real-time intelligence about everything from what has gone missing to how much is needed on the shelf. With new dual EAS and RFID technology tags that deliver both the security and inventory visibility, retailers can use these well-known technologies together to increase inventory accuracy and understand behaviors even better. Ensuring inventory accuracy along with loss accuracy is a key source of managing shrink for retailers, and by focusing on efficient solutions like the dual technology tag, they can effectively minimize costs by maximizing visibility. (Source securityinfowatch.com)

Retail Analytics Technology Takes Off
Part of the Verint video surveillance offering includes retail analytics, which is helping to change the way retailers do business. In the dynamic retail market, video analytics are becoming increasingly popular as retailers seek to streamline operations and increase efficiency. Verint's surveillance analytics capabilities can help retailers gain invaluable information about their customers, the impact of marketing and merchandising efforts, and the root causes of shrink and other common problems. For a closer look at the growing field of retail analytics, read this Q&A with Janna Finch, managing editor at Software Advice. (Source verint.com)

Data Breaches = Job Loss ... especially at the corporate level

Data co-operation: The secret to retail success?
 

Press Releases
 

EY Announces Vector Security President and CEO Pam Petrow is an EY Entrepreneur Of The Year 2014 Award Finalist in Western Pennsylvania and West Virginia

PITTSBURGH, June 3, 2014 – EY recently announced that President and CEO Pam Petrow of Vector Security is a finalist for the EY Entrepreneur Of The Year 2014 Award in the Western Pennsylvania and West Virginia program. The awards program recognizes entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Ms. Petrow was selected as a finalist by a panel of independent judges. Award winners will be announced at a special gala event on June 20, 2014 at the Wyndham Grand Pittsburgh Downtown Hotel.

“I was honored to be recognized as a finalist, and found the interview process and meeting the other semi-finalists inspiring. There are so many wonderful things happening in our region that many people do not know about,” said Ms. Petrow. “EY is a great program to showcase amazing local companies being driven by some incredible industry leaders.”

Pam Petrow has been in the role as President and CEO of Vector Security for nearly four years. Ms. Petrow has been with Vector Security for over 32 years, helping to shape and ultimately lead the over 40-year-old organization. Vector Security is headquartered in Pittsburgh and serves over 280,000 residential and business customers across North America.

Read more here.

 

Retail Crime News
Sponsored by NuTech National

CVS stores among favorite targets for Orlando robbers  CVS stores among favorite targets for Orlando robbers. Orange County Sheriff Jerry Demings said Wednesday that deputies arrested five men connected to 40 violent crimes dating back to December 2013. What stands out is that more than a dozen of those robberies targeted CVS stores specifically, so Channel 9's Kenneth Craig went out with a law enforcement and security expert on Thursday in effort to figure out why those stores may have been targeted. "They're hitting places where they have the highest probability of getting more money, and that would be a CVS," said law enforcement expert Mark Lang. According to Lang, a former sheriff's office captain, overall security doesn't appear to be the problem and that it's rather the chain itself that's attracting the crooks. Investigators said the armed robberies were the work of seven different men that were part of two organized groups, both of which targeted the pharmacy chain multiple times. (Source wftv.com)

Security guard charged in shooting at east Oak Cliff strip mall

FBI agents will not be charged in Owings Mills Sam’s Club shooting 

Former CVS employee charged in armed robbery of Athens

Horrific video captures moment vicious robber punches pregnant Boost Mobile employee in the face

Robbery at Verizon store in Greece, NY leaves community concerned: 3 area Verizon store hit in the last month

Parolee arrested for Walmart crime spree in Nashville, Tenn.

Walmart employee helps rescue kidnapping victim in Bentonville store

Good Samaritans Help Stop Assault And Robbery In Greene Co. PA

Jared The Galleria of Jewelry in Goodlettsville, TN the victim of a 2 person Distraction team; diamond bracelet valued at $2799

Stolen Vehicle Set on Fire After Being Used in Cell Phone Store Burglary

Robberies and Burglaries

Abel’s Quik Mart – Columbia, MO – Armed Robbery/ Homicide – suspect facing to 25 years
Ankr Foods – Athens, AL – Burglary – 3 arrested
Bill’s Pantry – Saginaw, MI – Armed Robbery
Bull’s Eye – Joplin, MO – Armed Robbery
Culvers – St Joseph, MO - Armed Robbery
Dollar General – Flint, MI – Armed Robbery
KFC- Vineland, NJ – Armed Robbery – maybe tied to Rite Aid Robbery
Racing Mart – Springfield, MA – Shooting / Homicide – teen killed
Race Trak – Orlando, FL – Shooting/ Homicide
SAI Foods – Greenwood, SC – Armed Robbery – suspect arrested
Save Mart –Patterson, CA – Armed Robbery – Wells Fargo Bank inside store
Speedway – Gallia, OH- 2 other robberies in last week
Sprint – Richland Co. SC – Shooting
Tobacco Shop – La Habra, Ca – Armed Robbery
Wilcox Jewelers – Sullivan, MO – Burglary

 

ORC News
Sponsored by Security Resources

Lyndhurst jeweler admits role in $200M credit card fraud scheme  Lyndhurst man who ran a jewelry store involved in what federal authorities said is one of the largest credit card fraud schemes ever prosecuted by federal authorities has admitted to bank fraud conspiracy, New Jersey U.S. Attorney Paul Fishman said on Wednesday. Vinod Dadlani, 51, is the 17th conspirator tied to the scheme to plead guilty, federal authorities said. From 2007, the conspirators fabricated more than 7,000 false identities, used them to obtain tens of thousands of credit cards and then worked to improve the credit ratings of the fake cardholders before they embarked on a spending spree to rack up as much debt on the cards as possible. They were accused of stealing at least $200 million from credit card companies. (Source northjersey.com)

Rohnert Park credit fraud suspect accused in gift card thefts hitting Safeway Stores for over $150,000 The Rohnert Park teen accused of using stolen credit information to rent a $240,000 sports car and two high-end vacation homes also allegedly stole about $150,000 worth of gift cards from Safeway stores up and down the North Coast by using fake credit cards to purchase them, investigators believe. Mohannad Halaweh, 19, and Nhimia Kahsay, 19, of Santa Rosa had been under investigation by a multi-agency law enforcement team for about two months before the duo was arrested June 4 in Sonoma County. (Source pressdemocrat.com)

ORC trio busted running organized retail theft ring hitting 8 Giant Food Stores in Eastern PA  Dwayne M. Evans, 28, of Briarwood, Michael Clarence Morrison, 26, of the Bronx, and Majida Abdullah Muhammad-Earnell, 38, of Jamaica, are accused of stealing health and beauty items from Giant from Jan. 4 through April 22 of this year. The eight thefts at Giant totaled about $5,130. (Source poconorecord.com)

ORC theft ring - Access Card theft ring - Save Mart Gift Cards  Merced Police have arrested a suspect involved in an access card theft ring. Christine Melton is accused of stealing account information from Save Mart Gift Cards. Police say they found items used to steal card information at her home. They also allegedly found property stolen from a Walgreens store. Detectives say Melton is part of a theft ring, and there may be more arrests. (Source yourcentralvalley.com)

Skimming gang investigation continues in Southwest Florida  The search for suspects in a credit card skimming investigation is growing. Marco Island police just released these pictures of two people they say are involved. The investigation is now stretching outside of Southwest Florida. Marco Island Police released pictures of a man and a woman they say are involved with a credit card skimming operation. Detectives say the pictures were taken at a beauty supply store near Orlando. They believe the pair is connected to a credit card skimmer found at a Chevron gas station on Marco Island in late March. The crime has become so rampant, Lee County deputies and Cape Coral police just announced they'll be partnering up to routinely inspect gas station pumps for the devices. (Source winknews.com)

Businessman from India pleads guilty in $200 Million Credit Card Scheme; largest case prosecuted in the U.S.  An Indian businessman, involved in one of the largest credit card fraud schemes ever prosecuted by US federal authorities, has admitted to his role in the conspiracy and now faces a maximum penalty of 30 years in prison and a US$ 1 million fine. The banking fraud amounted to US$ 200 million in losses to businesses and financial institutions. The guilty, Vinod Dadlani (51) of New Jersey, is scheduled for sentencing in September. Dadlani, who owns a jewelry store, pleaded guilty before US District Judge Anne Thompson in Trenton federal court to an information charging him with one count of conspiracy to commit bank fraud. He used his business to further one of the largest credit card fraud schemes ever charged by the Justice Department, and is the 17th conspirator to plead guilty in the case, New Jersey US Attorney Paul Fishman said in a statement. Dadlani was indicted in October 2013 as part of a conspiracy to fabricate more than 7,000 false identities to obtain tens of thousands of credit cards. (Source indianfrontliners.com)

Pair used 'booster bag' to steal $10,000 of merchandise from Victoria's Secret at Sawgrass Mills  A man and a woman are accused of shoplifting more than $10,000 worth of items from Victoria's Secret at Sawgrass Mills. Hans Marin, 26, and Diana Diaz-Sanchez, 31, both of Colombia, are charged with grand theft and using an anti-shoplifting countermeasure device, jail records showed. A loss prevention officer in the store saw the couple crouching near a display shelf and stuffing clothing into some luggage about 6 p.m. Wednesday, according to a Sunrise police arrest report. After they left the store without paying, police searched the luggage and found a "booster bag" inside filled with clothing, the report stated. (Source sun-sentinel.com)

San Angelo TX man guilty; steals over 100 Furniture items valued at between $20,000 and $100,000  Anthony Serrano, 40, of San Angelo, stole more than 100 pieces of furniture from Trend Furniture store last year. The third-degree felony was enhanced to a second-degree felony because of prior convictions, meaning Serrano received the minimum punishment of the 25 years to life in prison and a fine up to $10,000 the offense carries. A video interrogation shown during the trial revealed Serrano and another person used a truck and trailer to take the property from Trend Furniture between Nov. 11-14. A witness identified Serrano as the driver of another truck accompanying the truck and trailer one of those nights. (Source gosanangelo.com)

Thieves make off with $4K in cell phones from Walmart in Elizabeth City, N.C.

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Vendor Spotlight
 


WG's Seal Tag


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Recently, news outlets such as ABC News, Bloomberg Businessweek, Fox, and even the Daily Mail in the U.K., published stories about the new and exciting method Bloomingdale's has initiated to fight the scourge of wardrobing. According to these stories and citing the National Retail Federation, wardrobing is a form of fraud that cost retailers $8.8 billion last year. While Bloomingdale's is to be commended for an outside-the-box way to reduce shrinkage, what you don't know is that this revolutionary wardrobing prevention plan was a collaborative effort between Bloomingdale's and WG Security Products Inc., the California-based company that has developed a reputation over the last 15 years for innovative and original EAS technologies.

The device in use at Bloomingdale's locations throughout the nation to stop wardrobers in their tracks is the Seal Tag, available now from WG. It is not an EAS tag, but a one-time use device which is typically applied at the point of sale, to a noticeable area of the garment. Customers are instructed that removal of the Seal Tag voids any return policy. This prevents customers from wearing the garment for a day and attempting a return, therefore ensuring honest returns. The Seal tag is very easily removed by hand and once removed, cannot be re-applied. It can be personalized, with your business logo imprinted on the front, adding a degree of elegance. You can watch our video for more information about wardrobing and the Seal Tag.

        As seen around the nation in dozens of news channels!


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Home of the Industry's Original
On the Move
Sponsored by LP Software

Robert Bull was appointed to the Board of Advisors for the Loss Prevention Research Council.
Bryan Smith was named Director of Asset Protection at ALCO Stores, Inc.
David Niesen was named Director of HR Store Ops/Services for PetSmart.
Paul Meinholz was named Loss Prevention Manager for The Swatch Group.
Brian Csorba, CFI was named Sr. Manager, Loss Prevention Field Operations for T-Mobile.
Heather Shanosky was named Regional Asset Protection Manager for Regis Corporation.
Leo Cabral, CFI was named Manager, Loss Prevention - West Region for Penske Logistics.
Trevor Eynon was named Regional Loss Prevention Manager for The Children's Place.
Marc Holtman was promoted to Assets Protection Business Partner for Target.

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The 10 Daily Habits of Horrible Bosses
By the laws of mathematics, most bosses are more or less average when it comes to management talent. However, bosses who are really awful tend to share these 10 easily-identifiable characteristics. Make sure you don't fall into this category, and use these tips to get out if you do! (Don't be indecisive)

Using Heart-Centered Leadership to Engage Your Workforce  With employees being more disengaged than before, effective leaders are turning away from traditional management styles and embracing ones that encourage more emotional connections. Here are some qualities to help create a connected workplace. (No judging)

Talk is Cheap: Why Great Leaders Inspire by Example  You hear the phrase, "Do as I do" and nothing is more true when talking about inspirational leaders. Truly great leaders inspire followers by their actions, not what they say. If you want to be like these great leaders, than don't just give good tips or great advice. (Walk the walk)

How to Give Your Team Feedback
You can find advice on how to give feedback to a single person in business books and websites on the internet, but what about an entire team? What kind of criticism is okay in a group setting and is there too much criticism? Here are some tips to help you out the next time you get the team together. (Keep it general)

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Tip of the Day
Sponsored by Vector Security

Sometimes when you're moving so fast and dealing with the mistakes of the day, the frustration levels peak and one can tend to forget that sometimes you've just got to stop, listen and take a breath and maybe talk to a friend about it all. If it's a good friend, they'll bring you back into focus and make sure you don't react too aggressively and make the mistakes even worst. There aren't many friends like that nor ones that you can absolutely trust. But if you've got a couple, make sure you thank them as well for taking the time.

Just a Thought,
Gus Downing

Gus Downing

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