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June 26, 2013

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Andy Fleet was named Director of Asset & Profit Protection for Burberry. Prior, Andy had been the Director of Loss Prevention at Ross Stores for three years. He has held other Loss Prevention leadership roles such as Director of Loss Prevention for Gap Inc/Old Navy and Loss Prevention Manager for Selfridges. Andy has worked in this industry for over 19 years. Congratulations Andy!

Office Depot and OfficeMax establishes "integration management office" to oversee merger  To oversee the integration planning process they also hired The Boston Consulting Group, a global management consulting firm, to provide support for the process. In addition, the companies hired the global recruiting firm Korn/Ferry International to assist the CEO selection committee in locating an executive to lead the combined company. With no clear CEO from either company taking control its an open landscape for the go forward team. (Source retailingtoday.com)

Barnes & Noble to stop making it's own Nook color touchscreen tablets  It will continue to make the black-and-white e-readers but farm out the tablet manufacturing to a third party. The about-face troubled investors, who sent Barnes & Noble's stock price down more than 17 percent Tuesday to close at $15.61. Barnes & Noble Inc. had been pouring money into developing its Nook devices to keep up with changing reading habits and beat back competition from retailers such as Amazon, which makes the popular Kindle readers. It hasn't worked. (Source tri-cityherald.com)

J.C. Penney’s Traffic Trends are Improving
Sterne Agee notes that the elimination of Ron Johnson’s strategies is increasing the traffic at J.C. Penney stores. The firm sees early signs of a recovery by the company, although it doesn’t expect it to gain meaningful traction until Q3. (Source wallstcheatsheet.com)

 





National Food Service Security Council Annual Conference -
Just 40 Days Away

The National Food Service Security Council's 34th Annual Conference is just 40 days away - but there is still time to be a part of the largest gathering of the restaurant industry's loss prevention and security executives. Join us August 4-7, in Las Vegas. Take part in educational programs aimed specifically at the responsibilities and trends facing the LP professional. Listen to Keynotes from restaurant executives. See, learn and test the latest products, services and technologies in the marketplace today. Network with industry peers and colleagues. Go to  www.NFSSC.com for more complete conference details, or contact 240-252-5542, or jim.forlenza@nfssc.com.

Four Strategies for Turning Change into a Competitive Advantage  At the American Society of Safety Engineers (ASSE) Safety 2013 opening session in Las Vegas yesterday, Peter Sheahan, founder and CEO of ChangeLabs, shared four steps to effectively address change and turn it into a competitive advantage. "It turns out that just being open to change and acknowledging it and being willing to do something about it is not enough,” he said. Instead, organizations and leaders must take additional steps to ensure they can turn change into an opportunity and create a competitive advantage. Step One: Question your assumptions. Step Two: Create clarity and alignment. Step Three: Actively reposition new vision for safety in the business. Step Four: Collaborate. “Don’t create it in a room and give it to people; create it with them,” Sheahan said. “Once they create it, it’s theirs. They own it.” (Source ehstoday.com)

When an employee leaves - some vulnerable data, such as emails, will be walking out the door with them - What to do in this BYOD world when an employee leaves It's a fact that some data always walks with the employees: email addresses of business contacts, or knowledge of the organization's key business practices and initiatives. In the old days, people slipped files into their briefcases. Digital files just mean that copying and moving information can be done quickly. You can sift structured communications data into three distinct categories: email, files that could contain company information, and mobile data. Once you've sifted out the data, you can figure out whether your soon-to-be-ex employee is really in danger of walking out with the company's assets on an iPad. "Mobile data is a big problem, so it's time to start compartmentalizing risks. This way, you can find a balance between the benefits of a [BYOD] workforce and the risks," Rick Veague says. (Source csoonline.com)

International cooperation in the fight against cybercrime  Today's cyber threats are becoming increasingly more targeted and sophisticated with criminal networks operating across the world, coordinating complex attacks against targets in a matter of minutes. In response, INTERPOL is establishing the INTERPOL Global Complex for Innovation (IGCI) in Singapore in 2014, which will be the center of excellence for cybercrime toward facilitating international cooperation. The IGCI will seek to implement an alliance with multi-stakeholders, including Internet security specialists from the private sector, to leverage their respective expertise and resources for the benefit of global law enforcement agencies fighting cybercrime. Trend Micro, will support INTERPOL with its expertise in mitigating cyber threats. (Source net-security.org)

Md. Police ID Trends With Predictive Policing Software  The software, developed by Bair Analytics, uses statistical analysis to generate up-to-date information about crime trends and hotspots. Officers on the street will have access to real-time information they hope will allow them not simply to react to crime, but to predict where and when it is most likely to occur and use their presence as a deterrent and catch criminals in the act. "With ATAC RAIDS, it takes in the geographical component," said department crime analyst Kristen Kowalsky. "It maps it, it gives you a hotspot based on time of day, day of week, the frequency with which those crimes occur in a certain area. It takes all those factors into account and predict where it will happen in the future." Ledwell said similar predictive policing technology and strategies have a track record of success, including with the Los Angeles Police Department. (Source officer.com)


Retail Crime News


Huge 40 member cross-border cigarette smuggling ring between U.S. and Canada busted  A tobacco-smuggling ring between Canada and the U.S. has been broken up by police, leading to the arrest of nearly 40 people, five of whom are from Ottawa. Police seized guns, more than a dozen vehicles, boats, drugs and nearly 12,000 cartons of contraband cigarettes. Project O-Titan, which began in 2012, was spearheaded by the RCMP and tracked five different groups smuggling cigarettes and trafficking marijuana. In a statement, police wrote that "the success of this investigation underscores what can be accomplished when law enforcement works co-operatively towards eliminating the threat of organized crime within our cities." (Source cbc.ca)

Monday's "Jared the Gallery of Jewelry" armed robbers-kidnappers surrender to police in Durham, N.C.  Two men wanted in connection with an armed robbery and kidnapping at a jewelry store near the Streets at Southpoint shopping mall in Durham late Monday surrendered to police on Tuesday. Investigators said two men kidnapped an employee who had left Jared the Galleria of Jewelry, at 6813 Fayetteville Road, and then forced her to return and unlock the store around 11 p.m. Watching the crime unfold on a live surveillance video feed, an operator for Jared's security provider reported it to 911 after the employee called to say she had to go back inside to get her wallet. (Source wral.com)

Store manager being interviewed by local TV station about shoplifting "Takes Down" real-life shoplifter  Lenin Ubiera-Cruz was being interviewed by WFTV about the consistent shoplifting at the Family Foods Supermarket store he manages in Orlando, Florida, when he had an unexpected opportunity. Ubiera-Cruz was telling the reporter about all of the “stolen meat, beer, sausage and” how the man had “even stuffed a whole carton of eggs in his pants” when lo and behold, who comes skipping out of the store...the SHOPLIFTER! Ubiera-Cruz sprang into action, with camera crews hot on his heels, and ran to the exit of the store to stop the man. But, when he showed no sign of surrender, Ubiera-Cruz goes WWE on the man and body slams him to the concrete and holds him in a citizen’s arrest. Later, Ubiera-Cruz and other family members injure the man when they handcuff him, who repeatedly says he didn’t steal anything. The full citizen’s arrest took a little over 12 minutes and then police arrived. (Source eurthisnthat.com)

Gunman robs a North Canton Radio Shack.
Police are asking for the public's help in catching the suspects involved Tuesday evening. An armed gunman entered the store at approximately 6pm, demanding the cash from the register. The employees were not injured during the robbery. The suspect was captured on surveillance video at a nearby gas station just minutes before the robbery. (Source wkyc.com)

Pet Supplies Plus robber runs into awaiting police conducting surveillance in the parking lot.  The Avon, Indiana Police were definitely in the right place; as they set up an area of surveillance, a suspect ran from the Pet Supplies Plus store and a 911 robbery call came in. The suspect, Jake R. Priscal was quickly arrested by police. Police say they stopped Priscal and found a plastic gun, cash and drug paraphernalia after searching him. Priscal is believed to be connected to a string of other robberies in the area. (Source wthr.com)

Houston couple injures a Walmart Associate during the theft of a television.  Kemah Police arrested two suspects for the theft of a 50 inch television from the Walmart store. According to police, the couple exited the store without paying for a 50-inch television and got into their vehicle. When confronted by a loss prevention employee, they drove their getaway vehicle into a shopping cart, which in turn, pushed the female employee into a concrete light pole. She suffered minor injuries. (Source click2houston.com)

Second cell phone store robbery in Des Moines this week; $10,000 worth of phones robbed from Des Moines T-Mobile.  An Armed man entered the T-Mobile store at 7:45pm and pointed the weapon at the employee, telling him to open the register. Once the suspect got the cash, he filled three bags with cell phones valued at $10,000 and fled the store. (Source desmoinesregister.com)

Sally Beauty store in Spotsylvania, Virginia robbed at gunpoint.  This is the second time the beauty supply store has been robbed in recent months. The armed suspect entered the store at 9:15am and pointed a handgun at the clerk and grabbed an undisclosed amount of cash from the register before fleeing on foot. (Source fredericksburg.com)

Two suspects apprehended following shoplifting a gun threat at a Walmart in Coal Township, Pennsylvania.  A man and his girlfriend were stopped by Loss Prevention outside of Walmart, believed to have stolen a computer and baby clothing. The man responded to the Loss Prevention agent by pointing a handgun at him then got into his car and drove away. The couple had three small children in the car when police surrounded the vehicle. Police located 2 BB guns in the vehicle. (Source newsitem.com)

Mother, 26, arrested after leaving 2 week old infant in a Wichita Walmart.  A 26-year-old Wichita mother was arrested early Saturday morning after she allegedly abandoned her 2-week-old baby inside the Wal-Mart. Police said the woman had been roaming around the store between 1 and 3 a.m. Saturday, with store security observing her opening items and placing them atop the baby in a child carrier. Then, the woman sat the child down in the carrier and left him, walking around the store for another half-hour before attempting to leave. Police, who had been notified by the store, confronted her in the parking lot, asking the woman if she knew where her child was. The woman first told police the infant had been picked up by a friend, but when officers told her the child was still in the store, the woman changed her story. (Source kshb.com)


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NRF Loss Prevention Conference & EXPO
 

Saks Fifth Avenue loss prevention executive: We must embrace omnichannel
 

By Jennifer Overstreet
Published: June 25, 2013


Omnichannel is here. If it’s not your reality yet, it will be soon. And the message from NRF’s Loss Prevention Conference was: embrace it and get in the game early. In a session at the event, a panel including Anthony Caccioppoli, VP, Asset Protection, Saks Incorporated; Michael Liberatore, Sr. Dir., Administration, Corporate Asset Protection-East Coast Saks Incorporated; and Bryant McAnnally, Manager, Loss Prevention, Disney Store North America, addressed the omnichannel complexities, sharing insights from their own experiences.

At Saks, which in recent years has invested heavily in creating a seamless omnichannel structure, asset protection partnered with IT and became central in the leadership of a new state-of-the-art tech roll out so extensive that Liberatore described it as “replacing the nervous system of the human body.”

“Asset protection took the lead and became drivers of the [omnichannel] program. IT and asset protection worked as equals, so we were able to minimize the risk early on,” said Caccioppoli of Saks Fifth Avenue. “We must embrace it,” he continued. “We have to grab hold of this opportunity to help direct where it goes and how to be successful doing it.”

Much like Saks’ dedication to its customer experience, at Disney Stores, the emphasis is on creating magical shopping experiences for customers regardless of when, how or where they shop. And though the company didn’t have streamlined technology on the back end, they’ve found solutions that work for stores and others.

For those retailers embracing omnichannel, McAnnally pointed out some key things to consider:

Mobile point of sale (POS) considerations

What types of transactions and discounts will you allow on the device?
How will you name your devices to differentiate mobile from standard POS systems?
How will you protect the physical device?
If you’re allowing returns on a mobile device, will they be visible from a central returns database?

But mobile POS is just the beginning. Other considerations include questions around e-receipts, buy in-store/ship to home, returns of online products to store and e-commerce and mobile app integrations. To deliver a true omnichannel experience, retailers are finding ways to bring departments and technology together.

At Disney, the organization worked to bring their systems together not just on the back end, but physically, by bringing its e-commerce and store team together in the same office to ensure everyone is running the same promotions and providing a singular fabulous experience. With customers expectations higher than ever, loss prevention leaders will be integral in ensuring omnichannel is done right.
 


This article was published by and recently appeared in LP portion of Retail's BIG blog, a part of the National Retail Federation's (NRF) website.  An excellent resource for LP executives to incorporate in your quest for information and education of the LP industry. This is an industry leading publication and one of the best, if not the best, resource for industry leading, thought provoking material that you need to use as you continue to build your career.

 

ORC News
 
Trotwood, OH., ORC ring busted hitting Wal-Mart and Meijer stores for $75,000 a month  A massive theft ring busted in the Miami Valley, police say the thieves were stealing up to $75,000 worth of stuff a month. Three homes were raided, all in Trotwood. As officers were collecting evidence, the yard of some of the homes filled with big screen TVs, cameras and air conditioning units. A Miami Township investigation uncovered the organized theft ring. Investigators say members of the group would load up carts and roll them right out of the open air garden centers of stores like Walmart and Meijer and then load up their loot in a U-Haul waiting outside. (Source fox45now.com)

ATM and retail burglary ring of 16 sentenced in Worcester, MA. - and had operated for over 5 years  Sixteen men and women, including several from Lowell, Dracut and Pepperell, were sentenced Tuesday to probation or prison in a widespread ATM and electronics-theft conspiracy that spanned six counties and netted more than $300,000. In March 2011, the 16 suspects were charged for their involvement in an ongoing scheme to commit numerous burglaries and break-ins across the state, including the robbery of $340,000 from several ATMs, according to state Attorney General Martha Coakley's Office. The crimes were committed in Essex, Hampshire, Norfolk, Middlesex, Franklin and Worcester counties. An investigation into the string of break-ins by the Massachusetts State Police Gang Unit began in April 2007 and merged with a similar investigation being conducted by the FBI. Investigators discovered that a major figure in the operation, Miguel Caraballo, 42, and associates Michael Vasquez, 31 and Feliciano Colon, 39, all of Lawrence, and Wilson Martinez, 35, of Pepperell, broke into an electronics store in upstate New York. Using two stolen delivery vans they transported the goods back to the Lawrence area where they intended to sell the items in Massachusetts. Caraballo and his associates also broke into businesses in Dedham, Fitchburg and Leominster. (Source lowellsun.com)

A dozen suspects busted in check scam hitting Kroger, Wal-Mart, Summit Market, and Save-A-Lot stores in Fort Wayne, IN.  A dozen people have now been accused of collaborating to steal more than $14,000 by cashing fake payroll checks last summer at Fort Wayne businesses. The checks, all between $450 and $500, were passed at several businesses in the city, including Kroger, Walmart, Summit Market and Save-A-Lot. Angela Fett, the alleged ringleader, was convicted of five counts of forgery in 2004. Fett told police she had been cashing payroll checks for Washington since 2004 and that he had a special printer and all the supplies needed to make counterfeit payroll checks. Fett said Washington had her recruit “crews” to cash the checks and then she would supply names of people she recruited to him. Police had her arrange another patch of names for the suspect who made the checks and arrested him on June 14th. Thanks to Lt. Tim Selviam CFI, Fort Wayne PD for providing the Daily with this case. (Source journalgazette.net)

Wisconsin man charged with shoplifting $2395 of fragrances from Sephora in Gurnee Mills.  Alfonso Carter Jr. will appear in court on July 2, facing two counts of retail theft for stealing $2395 worth of fragrances form the Gurnee Mills Outlet store in Illinois on June 19. (Source patch.com)

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Vendor Spotlight
 

Innovative RF/RFID Solution for
Inventory Management and Loss Prevention

While theft continues to be an issue at many apparel retailers, having the right product available at the right place at the right time is also essential to enhance shoppers’ in-store experience, and increase sales.

The EVOLVE Exclusive E10, a range of Radio Frequency (RF)- and Radio Frequency Identification (RFID)-based antennas has high quality fabric panels adaptable to fashion retailers’ store aesthetics and in-store promotions. A major European chain store is currently rolling out the solution across 50 of its stores around the world.

The EVOLVE Exclusive E10 range has been specifically designed to provide retailers with a straightforward transition to RFID from existing RF technologies, while preserving current EAS label investment. Available in electronic article surveillance (EAS) RFID-ready mode, RFID only and dual-mode RF/RFID, the solution is ideal for retailers wanting a smooth, affordable transition to RFID that simultaneously supports loss prevention and merchandise visibility with a single smart tag. The E10 antenna is also leading the industry in terms of design, with its high quality printed fabric graphics panels allowing the retailer to customize advertising messages and promotional offers at the store's point of entry/exit.

Working closely with retail partners, the E10 was designed to improve inventory accuracy, merchandise availability and shoplifting protection at the same time. The dual-mode RF/RFID antenna not only raises an alarm when a theft has been detected, it also identifies exactly which items have been taken from the store. This enables retailers to replenish store shelves quickly and not lose potential sales. In addition, the system will now help identify when a stolen item is returned to the store for a refund, helping to fight return fraud and organized retail crime.

One innovative feature of the antenna is the ability to set different alarms based on the value and quantity of merchandise stolen, giving in-store security and personnel the information required to respond according to their policies. The E10 antenna also supports Checkpoint’s Wirama Radar technology, which tracks the location and direction of tags in the store and determines if an apparel item is simply hanging nearby an exit door, or potentially being stolen. With this technology, stores can now increase their selling area by utilizing the space close to the antennas without any false alarm affecting the consumer shopping experience.

Contact:
George Cohen
GCC, Inc
george@gccpr.com

 

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Andy Fleet was named Director of Asset & Profit Protection for Burberry. 
Elizabeth Cruz was named District Loss Prevention Manager for TJX Companies.
Jesse Jones was named Regional AP Manager for Meijer.
Deborah Giordano, LPQ was named LP Analyst for Deb Shops.
Mike Boise was promoted to District Operations Manager for The Home Depot.
Dave Adelman was named Area LP Manager for HMSHost.

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7 Management Practices that Can Improve Employee Productivity  Are your employees lacking in their productivity capacity? Maybe it is time to take a step back, and consider the management practices that are in place. Studies show that many non-management employees don't work at their full productivity capacity! Follow these seven suggestions to get your employees productivity off the charts! (Regular, constructive feedback is important for effective management)

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The Unexpected Antidote to Procrastination  What is the key to curing procrastination? Everyone experiences it, and we think we find the ways to fixing it, but what can we do to keep it away? This author compares how surfing can help you solve your procrastination problems! Think of life like you are riding a wave: Don't avoid the risks coming at you, jump right into them! (Accepting failure will keep the fear of it at bay, so we can get back up and take risks again.)

What Dogs can Teach Us About Working More Effectively 
They aren't just "Man's Best Friend," they can also teach us important lessons on keeping focused and keeping our stress levels down. (Dogs live in the moment-not worrying about the future)

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Tip of the Day
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At the end of most interviews, candidates are given the opportunity to ask questions. Surprisingly enough, most candidates are unprepared for that question, itself. So take the time in your preparation to develop a few well thought out questions that reflect your knowledge of the company, their future plans and how you fit within them. Certainly your questions should also focus around the variables that increase the success of the specific position you're applying for and not deal with the benefits, salary, or work schedule, travel requirements, or expenses. As these questions will turn off an interviewer and are premature. Your questions should be a reflection of the type of executive you are and will be if they hire you and therefore should be designed to show how you'll be successful and valuable for their organization.

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