The D&D Daily Mobile Edition

July 1, 2014

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Moving Up's
 

In Case You Missed It

Here are the 20 Executives 'Moving Up' as reported in the Daily in June

ALCO Stores, Inc named Bryan Smith Director of Asset Protection.
Areas USA, Inc
named Tom Stein, CFI Director of Risk Management and Loss Prevention.
Belk
promoted Jo Bickford to Director of Loss Prevention, Western Division.
Books-A-Million, Inc
promoted Chad Tice to VP of Loss Prevention, Construction and R&M.
Bowlmor, AMF
named William Nichols Vice President Loss Prevention.
Dunkin' Brands Group Inc
named David Johnston Senior Director of Loss Prevention & Corporate Security.
Family Dollar
promoted Kelvin Davis to Director of Risk Management EH&S, Casualty Claims.
Fleet Pride
named David Brightly Vice President of Loss Prevention.
Helzberg Diamonds named Tim Lapinski Director of Loss Prevention.
Michael Kors
promoted Geoffrey Northcott to Director, Loss Prevention, EMEA.
National Stores
promoted Neil Watanabe to Chief Operating Officer.
Nike promoted Jeff McPike, CFI to Director of Labor and Process (Operations).
PetSmart named David Niesen Director of HR Store Ops/Services.
Price Chopper Supermarkets named Scott Ziter Director, Loss Prevention & Security.
Ross Stores, Inc promoted Jayson Sutton to Sr. Director – Loss Prevention.
Rush Enterprises promoted Kevin Gollner, CFI to Vice President & Chief Compliance.
T-Mobile named Brian Csorba, CFI Sr. Manager, Loss Prevention Field Operations.
The Swatch Group
named Paul Meinholz Loss Prevention Manager.
TJX Canada/Winners Merchants International LP named Eric Levesque Assistant Vice President, Loss Prevention.
Verizon Wireless promoted Michael Currier to Associate Director, Corporate Security.

 

News Brief
Sponsored by WG Security Products, Inc.

Turning Point Justice Brings Two Directors to their Team!

Lauren Danchick was named Director of Client Development for Turning Point Justice. Prior to joining Turning Point Justice, Danchick was director of sales and marketing for Civil Demand Associates (CDA), where she has worked since 2006. A respected leader in the loss prevention and civil demand industry, Danchick is dedicated to helping retail loss prevention professionals protect their companies and their communities from crime. Turning Point Justice solutions combat shoplifting by aligning retailer, law enforcement and justice system interests. Congratulations Lauren!
 
Christopher West was named Director of Compliance and Community Relations for Turning Point Justice. Prior to joining Turning Point Justice, West led national customer and retail development teams at T-Mobile, where he worked closely with national retail partners including Costco, Target and Walmart. He also held operational leadership roles at Toyota and Lexus. Wests holds an MBA from the University of Washington and a B.Sc. in finance from Weber State University. Congratulations Christopher!
Sergio Martinez, CFI was promoted to Divisional LP Director for Dollar General.  Sergio's previous position was as Regional Loss Prevention Manager which he had held since 2010. He was also a big part of the loss prevention team at Beall's before becoming part of the Dollar General team. During his over nine years at Beall's he was their Regional Loss Prevention Manager, District Loss Prevention Manager, Manager of Investigations and Loss Prevention Investigator. Congratulations Sergio!

Contract Deadline Arrives for West Coast Port Workers - $2.5 Billion/day at stake  A surge of cargo is hitting West Coast ports as importers race to get their goods ashore before a key labor contract expires this evening. The International Longshore and Warehouse Union and the Pacific Maritime Association are expected to continue negotiating a new contract today — and while the outlook is generally positive, importers are taking the better-safe-than-sorry route. A strike, were it to come, could take a toll of as much as $2.5 billion a day. (Source wwd.com)

Supreme Court Rejects Contraceptives Mandate for Some Corporations; Justices Rule in Favor of Hobby Lobby  The Supreme Court ruled on Monday that requiring family-owned corporations to pay for insurance coverage for contraception under the Affordable Care Act violated a federal law protecting religious freedom. The 5-to-4 decision, which applied to two companies owned by Christian families, opened the door to challenges from other corporations to many laws that may be said to violate their religious liberty. (Source nytimes.com)

Another Class Action Lawsuit Following a Data Breach - This time it's P.F. Chang's - Customers claim restaurant failed to protect their data  P.F. Chang’s China Bistro Inc. failed to take adequate measures to protect its customers’ credit and debit card data from theft and disclosed the data breach on June 12, plaintiffs say. John Lewert claims while P.F. Changs alleged it only found out about the data breach days before it informed customers, he and other class members believe the breach likely began in September and may have affected nearly seven million credit and debit card accounts, according to a complaint filed June 25 in the U.S. District Court for the Northern District of Illinois. “P.F. Chang’s security failures enabled hackers to steal financial data from within P.F. Chang’s systems and ... subsequently make unauthorized purchases on customers’ credit cards and otherwise put class members’ financial information at serious and ongoing risk,” the complaint states. P.F. Chang’s has also failed to disclose the extent of the security breach and notify its affected customers in a timely manner, according to the suit. (Source legalnewsline.com)

Florida’s New Breach Notification Law Broadens Scope - More Compliance Challenges for Businesses 
Companies doing business in Florida will face increased compliance risks from the state’s new breach notification law taking effect today, some attorneys say. The new law, which replaces Florida’s old notification law passed in 2005, broadens the scope of what constitutes a breach of personal information to include employee health records and people’s usernames and passwords. (Source wsj.com)

Anonymous threatens "loved ones" of cyberthreat bill backers  
The hacktivist group Anonymous, in its latest posting, is threatening the "loved ones" of supporters of a Senate cyberthreat information sharing bill that critics contend weakens privacy protections. In a video posted on YouTube, Anonymous characterizes as its "sworn enemies" those supporting the bill, the Cybersecurity Information Sharing Act of 2014. "If you value the sanctity of your loved ones as well as your own, it would be best to you to back down and drop this bill, where it belongs out of our Congress," the video narrator says. "If not, we will be forced to show you our legion's extent. We will march through the streets, and we will make sure our voices keep you awake." (Source govinfosecurity.com)

Sport Chalet to be acquired by owner of Bob's Stores, EMS

Top U.K. Cyber Cop: Russian Hackers Are Our Biggest Threat

How to achieve better 3rd-party security, IT experts share


Restoration Hardware will build a 1.5 million square foot Distribution Center bring jobs in Stanislaus County, CA

Pier 1 Imports adding 150 jobs, e-commerce center in Grove City, OH


Walmart to sponsor food fraud prevention online course in China

Microsoft Darkens 4 Million Sites in Malware Fight

Near-Field-Communication Market Worth $16.25 Billion By 2022

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Loss Prevention News Network
"Live in Ft. Lauderdale at the NRF Show 2014"


Greg DeTardo, President and
Tony Mancino, National Acct. Mgr.


Greg DeTardo, President, NuTech National, and Tony Mancino, National Account Manager, give us an update on where NuTech is, what the organization’s primary focus is on and how they continue to drive value for their clients. Embracing technological change, Greg and Tony discuss NuTech’s “Retail Interactive” business, including NuTech Live Connect – a complete software solution that brings retailers a data connection for all components of alarm data.

Episode Sponsored By:

 


LPNN Quick Take

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Opening Comments -
Why We're Here



Vicki Cantrell and Robert Moraca from the NRF

Episode Sponsored By:

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e-commerce
Sponsored by The Zellman Group

California legalizes the use of Bitcoin and other digital currencies  Governor Jerry Brown signed into law a bill known as AB 129 under ‘Lawful Money’ that basically legalizes the use of Bitcoin and other digital currencies in the state. The bill makes changes to current law to “ensure that various forms of alternative currency such as digital currency, points, coupons or other objects of monetary value do not violate the law when those methods are used for the purchase of goods and services or the transmission of payments.” However, as Coindesk notes, the bill does not introduce regulations for Bitcoin, which may fall to other government departments to do so. (Source thenextweb.com)

Can AT&T Save You From Fraudsters?

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet

 

Thought Challenge
 

Fraud is a Human Behavior

Paul McGinley, LPC
Regional Loss Prevention Manager
Dollar Financial Group


In the D&D Daily dated June 24th, Stuart Levine (CEO of the Zellman Group), stated that “Fraud is not a person – it is a dynamic grouping of statistics that deviate from the norm.” While the lesson illustrated by this statement is a good one, I must respectfully disagree.

In our ever-continuing goal to be data-driven, we must not lose sight of where that data comes from. Data is nothing but numerically coded results of human interactions. These interactions might be human to human, human to system, or initiated by a human to be system to system. In any of these circumstances, data is not real. Think of data like a photograph: it might be a perfect representation of a moment, but the photo isn’t the moment. Data is the same. It is a wonderful momentary representation, but that is all it is.

Dynamic statistics are more like a movie than a photograph. But just as with the photo, the movie is not the event. The movie tells a story, sometimes the story is so full and robust that you truly have a comprehensive vision of events, not just in the story, but in the universe around it. However, again, that movie is not the event. The movie is simply evidence of the event. No matter how robust or dynamic they are, statistics are the same. They simply tell stories. The stories that they tell are stories of human interactions. Take a P&L for example. EVERY line on your P&L is simply coalesced data on the human interactions between your customers/employees and other customers/employees/systems. Just as your P&L is not your business, but rather a representation of it, your fraud statistics are not your fraud, they are a representation of it.

Attempting to combat fraud statistics will result in two very unintended consequences: 1) though you will very likely see excellent results in the metrics you are tracking, fraud and loss will migrate to other areas 2) you will create an unwelcoming environment for both your customers and your employees. By addressing the statistic you are simultaneously creating a whack-a-mole and fishing trawler approach; you will only knock down an issue when it pops-up, and you will catch lots of innocent, yet uniquely transacting, customers/employees in your net. This is to not say you should not address your fraud statistics, as stated previously, they are telling you a very important story. Just as in an illness where the symptoms tell the story, the symptoms are only to be managed while the illness itself is treated.

None of this should diminish the importance of dynamic fraud statistics, rather it should emphasize how important they are to help you to identify the root of the issue. What it should also illustrate is the root will always be people related. There is no such thing as a fraud scenario that occurred because of statistics, each fraud event occurs due to an action initiated by a person takes. When approached it from a people perspective you will be able to craft tailored fraud solutions that do not have the two unintended consequences above. It has been our organization’s experience, time and time again, that appropriate fraud solutions based on a people perspective result in three very intended consequences: 1) the fraud statistic that you are addressing will show positive results 2) “adjacent” statistics will also improve (other types of fraud, top line revenue, positive middle of the P&L impacts) and 3) the customer and employee experience is greatly improved. The people perspective provides an additional benefit in that it creates an alliance between customers, frontline employees, and investigative personnel.

Ultimately, fraud is not a person, but it is also not a group of statistics. I would offer this alternate thesis statement: Fraud is a human behavior that is typically identifiable by utilizing dynamic groupings of statistics that deviate from the norm.

 

Retail Crime News
Sponsored by NuTech National

Craigslist deal turns into shooting at Beech Grove, IN Walmart  Police say an online transaction turned into a shooting at a Walmart in Beech Grove. The shooting was reported around 6:45 p.m. outside the Walmart at 4650 S. Emerson Avenue. One person was shot in the chest and arm and taken to the hospital for treatment. "I see the guy just firing shots wildly and, at that point, I just ran in the door," said witness Cory Brooks. Investigators believe the situation started as a Craigslist deal. Men selling several thousand dollars worth of cell phones were in a pick-up truck when they were ambushed by their two buyers. "They did meet here in the lot and there may have been an exchange inside a black Chevy Silverado where they were going to exchange the money for the cell phones," said Beech Grove Police Maj. Tom Hurrle. "So the truck we're looking for may have bullet holes inside it, as well." (Source wthr.com)

Suspected robber fatally shot by Step N Style store employee in Dayton, OH  A Step N Style employee fatally shot a person following an attempted robbery this morning in Dayton. Shortly after 11 a.m., two people walked into the Step N Style store and displayed a handgun. One of the robbers was fatally shot by a worker, and a second robber fled on foot. (Source whio.com)

ATF investigating 3 Pawn and Gun stores in Mobile, AL targeted by thieves since May  Dozens of stolen guns may be contributing to violent crime in Mobile. The weapons were stolen from several pawn shops and gun stores in Mobile over the past two months. Three pawn and gun stores in Mobile have been targeted by thieves since early May. But, Fox Ten News just only found out about the burglaries Monday, and the information came from a federal agency, not our local police department. The feds are offering a reward to get the guns and the thieves off the streets. The Federal Bureau of Alcohol, Tobacco, Firearms and Explosives believe the stolen weapons pose a threat to public safety in Mobile. (Source fox10tv.com)

Chinese authorities seize 90,000 counterfeit Golf Products in raid  Chinese authorities won’t stand for counterfeit golf goods being sold in their country. Over a two-week span in May, authorities conducted raids on manufacturing facilities making counterfeit golf equipment, seizing 90,000 golf products. Authorities were assisted by the golf industry’s anti-counterfeit group in the investigation. The first three raids were conducted on May 22, targeting three facilities. Another raid was conducted later on the 22nd, the fifth raid was on June 5, taking 1,600 pieces of counterfeit merchandise from a Golf Shop. (Source thegolfnewsnet.com)

Woman arrested after wild police chase in Ada, OK; stole over $500 of merchandise from Walmart  California woman was arrested Saturday after she allegedly led police on a wild pursuit down Ada city streets. Police arrested 33-year-old Audrey Marie Garcia of Spring Valley, California. Ada police were called to Ada Wal-Mart at 1:40 p.m. by store loss prevention officers in regards to a theft of two phones and miscellaneous clothes, totaling $580.78. During the chase, Garcia was observed nearly hitting cars in the parking lot as well as on the road at high speeds. (Source theadanews.com)

Be watchful to prevent cargo theft over Fourth of July weekend  According to FreightWatch International, which handles logistics security services, holiday weekends are notorious for showing increased cargo theft risks for transportation companies, shippers and manufacturers. Organized theft rings are active and holiday weekends cause shipments to be unattended for extended periods of time, the organization said. Thefts occurring over Independence Day weekends between 2010 and 2013 had an average value of $257,016. Nine separate incidents involving cargo valued at more than $250,000 were recorded during this period. (Source thetrucker.com)


'Felony Lane Gang' to blame for at least 20 car burglaries in Plano, TX

Indiana criminal code changes first in 35 years

The Latest Issue of “World Security Report”

Police see spike in shoplifting in Flagstaff


Kay Jewelers in the Kings Plaza, Brooklyn, NY the victim of an $8199 diamond ring Grab and Run

Robberies and Burglaries

ALDI – Clarksville, TN – Armed Robbery
BP – Topeka, KS – Shooting – Standoff w/ Police
Boyd’s Drugs – Kosciusko, MS – Burglary – suspect arrested
Cefco Texaco – Temple, TX – Armed Robbery – 2nd robbery in 2 days
CVS – Wallburg, NC - Armed Robbery – suspect charged
CVS – Knoxville, TN- Armed Robbery
CVS – Jacksonville, FL – Armed Robbery – suspect in custody
Family Dollar – High Point, NC – suspect charged, connected to CVS in Wallburg
Fas Pac – Wichita Falls, TX – Armed Robbery
Fast Stop – Shelby, NC – Armed Robbery – 2 robberies in the area on Sunday
Fuel Warehouse – New Bern, NC - Armed Robbery
Jack’s Pharmacy – Bowling Green, OH – Armed Robbery
Kangaroo – Shelby, NC – Armed Robbery
Patterson’s Drugs – Martinsburg, WV – Armed Robbery – suspect gets 10 yrs
Prestige Boutique – Salinas, CA – Armed Robbery
Smashburger – Moore, OK – Burglary – roof top break in
T-Mobile – Houston, TX – Armed Robbery – 1 of 3 suspects arrested
Valero – Houston, TX – Armed Robbery – 4 arrested
Walgreens – Middleburg, FL – Armed Robbery
Waterford Pharmacy – Waterford, PA - Robbery – 2 suspects being held

 

ORC News
Sponsored by Security Resources

Illinois State Police say major department store theft ring busted during traffic stop  Illinois State Police say they found thousands of dollars worth of items stolen from department stores during a routine traffic stop. A trooper stopped a rented black 2014 Ford Fusion for allegedly speeding on I-55 near milepost 66 Tuesday, June 24, 2014. The two women in the car reportedly told the trooper they were traveling from Springfield, Illinois to St. Louis. During the traffic stop, the trooper discovered both women had outstanding felony warrants for their arrest. Then the trooper discovered the car they were in matched the description of a getaway vehicle connected to a major department store theft. Police said troopers who searched the car found retail merchandise in department store and garbage bags, keys like those used to access department store display cases, side cutters, department store UPC stickers and a container of pepper spray. “The total amount of stolen merchandise recovered from the vehicle was approximately $6,500,” said a statement from Illinois State Police. (Source wqad.com)

Innovative thief made own security tag removal device to aid shoplifting raids in the UK  A high-tech thief built his own security tag buster for shoplifting expeditions and he sold his haul on the eBay auction site. Gary Lucas shipped powerful magnets from the USA to make a device that removed security tags from electronic goods in stores. The 38-year-old could slip out without setting off theft alarms, and for four years he sold stolen goods on Ebay. Officers searched his home and they also seized his computer which showed Ebay transactions between 2009 to 2013. (Source gazettelive.co)

The Baltimore County Police Department Organized Retail Crime Team is investigating a Jewelry theft in Green Spring Station, MD   Baltimore County police, along with a growing list of law enforcement agencies across several states, are searching for a Maryland pair who they say have stolen thousands of dollars in merchandise from jewelry stores. Baltimore County police said Robert Antoine Weathers, 53, and Robin Tracy Nelson, 50, took jewelry from an unlocked safe in the office of Bijoux Jewels at Green Spring Station's Gatehouse Shoppes on Falls Road on May 8. On June 14, police in Columbia, S.C., said Weathers and Nelson allegedly hit another jewelry store, taking more than $100,000 in diamonds. Police alleged two other unidentified suspects posed as customers, asking employees to see jewelry, while Weathers walked behind a case and took the jewels from an open safe. Columbia police said Weathers and Nelson also are wanted in Michigan, New Jersey, Ohio and Pennsylvania, where they have targeted independent jewelry stores and may have stolen $350,000 to $500,000 worth of jewels and money. (Source baltimoresun.com)

Credit Card Thieves Spend $31000 in 2 Hours
Someone allegedly stole a Virginia woman’s credit cards and spent $31,000 at various Best Buy stores within two hours, reports Fox 5 in Washington, D.C. After spending thousands of dollars at two stores June 21, the woman’s card was declined after the second attempted transaction at the third Best Buy that day. By then, the thieves had acquired $31,734.78 in merchandise. It all started with a run-in at T.J. Maxx. Literally. As the alleged victim Nancy Albany explained, a man bumped his cart into hers at a D.C.-area T.J. Maxx, and as that happened, a nearby woman asked for her help reading a price tag. Albany believes the man took her wallet while she was focused on the tag. According to the activity on her credit card statements, the shopping spree unfolded while she was still in the store. (Source myfoxdc.com)

ORC Ring Leader sentenced to 10 yrs, $111K restitution in San Antonio  One of the five women arrested last summer on charges they operated an international theft ring based in San Antonio was sentenced Monday to 10 years in prison — the maximum allowed under a plea agreement. Eva Salazar, 49, was also ordered by state District Judge Ray Olivarri to pay $111,222 in restitution to Victoria's Secret for merchandise that was recovered from a storage unit but couldn't be resold by the retailer because of the presence of “rat droppings,” court files indicate. (Source mysanantonio.com)

2 Lancaster, PA men arrested for Target thefts; thousands of dollars in Crest White Strips

Allentown, PA man pleads guilty to West Norriton Home Depot thefts

Police capture 1 suspect in Academy Sports theft in Madison, TN

One of 3 former JC Penney employees arrested for theft in North Platte, NE

Do you have an ORC case to share?
Share your ORC news and help the industry grow

Vendor Spotlight
 

LP Software Unveils its Service Request Management System

Do service and repair requests get missed or take too long to resolve?
Have trouble tracking when service contracts are set to expire at a multitude of locations?
LP Software is here to help!


SRMS (Service Request Management System) helps track service and repair requests throughout the organization. SRMS will allow personnel to submit tickets for service and repair requests at their location. These tickets will then be tracked and reported on during every step of its lifecycle. Further, SRMS will help manage related contract information—imagine having contracts available at your fingertips, along with other details such as classification, department, and expiration date.

SRMS can also be used to track vendor performance and related service costs. Examples of tickets that can be submitted within the application include broken equipment (CCTV cameras, elevators, EAS, computers, etc.) and application support (new user, password reset, system down, etc.). SRMS can also be expanded to handle IT requests or other service-related uses.

With advanced SmartAlert integration, SRMS will bring a new level of accountability and efficiency to the organization.

To learn more, call (708) 361-4310 or email us at sales@LPGuys.com.
 

LP Software's Wheel of Solutions


Visit lpguys.com for Incident Management and Audit Expertise.

 

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Save Mart

 

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On the Move
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Lauren Danchick was named Director of Client Development for Turning Point Justice.
Christopher West was named Director of Compliance and Community Relations for Turning Point Justice.
Sergio Martinez, CFI was promoted to Divisional LP Director for Dollar General.

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Your Career
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What Makes People Follow Reluctant Leaders  In today's working world, people are more likely to follow those they think are capable and clever. It's important that as a leader you earn your power as a leader, every day, and use these tips to help you do just that. (3 traits)

7 Leadership Qualities You May Not Know You Have  There are some traits that you can't learn from books or education that will help you be a better leader. These traits may be ones you already have, but are impactful in your role. See if you have any or all of these seven! (Optimism)

Going from Peer to Leader
All of a sudden you're at the top, you have power and influence over your company and over some people; it's a huge shift from peer to leader, but if you follow these tips on transitioning to your new role, you will be just fine! (Ground rules)

The Power of Meeting Your Employees' Needs  In this survey it was found that people are able to perform better and feel more satisfied at work when four basic needs were met: renewal, value, focus and purpose. As a leader, it's key to meet your employees' needs so not only does your company thrive, but so do they. (It's all relative)

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Tip of the Day
Sponsored by Vector Security

We've all got great ideas and plans. The problem lies in putting them together, rolling them out and maximizing speed to market. Making it happen quickly and efficiently - that's the key to success. The first obstacle is always fear of risk. Making an idea a reality requires risk taking and sometimes you've just got to make it happen if your inner self, or the bird on your shoulder, tells you it's the right thing to do. I was writing this e-newsletter for a year before one morning in 2010, on March 25, I walked in and just said hey we're doing it. Yes, I was absolutely fearful of all the critics and naysayers, but I took the risk and made it happen. There will always be torpedoes in the water and sometimes they hit. But to make things happen you've got to jump in the water and swim as fast as you can.

Just a Thought,
Gus Downing

Gus Downing

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