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July 03, 2013

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It Can Be Done! You can reach the top too!
As one former Loss Prevention executive shows in this Moving Up!

James Petty joins private equity owned Vestis Retail Group as CEO of Bob's Stores and Eastern Mountain Sports  Prior to this Jim was the President of Carter's and also held senior roles at Limited Too and Gap Inc. Petty left Carter’s last December after a restructuring resulted in Carter’s relocating its retail group to its Atlanta headquarters from Connecticut. Jim Petty started his retail career in the Loss Prevention industry and worked his way into operations at the Gap. He's been highly successful and helped build the Gap organization in the 80's and early 90's. This is one of a few examples of how a Loss Prevention executive can in fact reach for the top spots if they have a strong desire to succeed, the willingness to go after it, the intelligence to back it up, and the courage to face the risk. Congratulations Jim and good luck. We still remember you and are honored to have you as an example. (Source retailingtoday.com)
 


Rob Simmons, LPC, CFI was named Compliance & Assset Protection, Corporate Security for EVRAZ North America.
  Rob was previously the Loss Prevention Field Manager for Columbia Sportswear for over two years. He has also held numerous Loss Prevention leadership roles at such places as Lowe's where he was Regional Distribution Safety and Asset Protection Manager, and Executive Team Leader-Asset Protection for Target. Congratulations Rob!
 


Omni-channel retail needs ‘joined up’ approach to fraud prevention - Prediction - Retailers will restructure so that all loss prevention, store and online, is managed together Fraudsters do not distinguish between in-store and online in today’s retail environment and neither should loss prevention. Shrink could be greatly reduced simply by retailers joining up their approach to fraud, says the new Retail Fraud Survey, released recently. The Retail Fraud Survey 2013/14, published by retail consultancy Retail Knowledge and sponsored by payment experts Kount and Volumatic, is the UK’s most extensive report into loss prevention which looks into the concerns of 100 of the UK’s top retailers. It reveals that typically, the head of loss prevention focuses on stores, and online shrinkage is managed separately, so shrinkage levels could potentially be reduced by retailers who have a more holistic approach to profit protection across all sales channels. Furthermore, those same retailers expect online sales to increase from 12% currently, to 27% in three years. As online grows, the study predicts, retailers will restructure so that all loss prevention, store and online, is managed together. (Source furniturenews.net)

Consumers no longer see a distinction between online and offline shopping - nor should we  Whether it’s searching on a laptop, browsing main street shops or hanging out at the mall — it’s all shopping. To adapt to the competitive new reality, smart retailers are drawing on classic retailing truths of the past and augmenting them for the now. Here's the top five observations on how shopping has changed and suggestions for how marketers can adapt to join the retail revolution. 1. Shoppers know as much as salespeople. 2. Retailers can deliver personal, relevant suggestions at scale. 3. Mobile devices drive foot traffic to stores. 4. Opinions carry more weight than ever. 5. Products can jump off the screen. As digital weaves itself deeper into the fabric of our lives, smart retailers understand making the most of new opportunities is not about gadgets or technology. It’s about human nature. Forward-thinking retailers should be looking at how they are interweaving digital tools like mobile, context, and video with sales, marketing and customer service. When these things are used well, the technology becomes invisible. Customers simply see retailers as being very good at giving them exactly what they want. By Sridhar Ramaswamy Sridhar Ramaswamy, SVP Ads & Commerce at Google (Source google.com)

Inside the Nation's Biggest July 4th Celebration
Macy’s Fourth Of July Spectacular to feature new fireworks designs and American perspectives on patriotism. The nation’s biggest Independence Day celebration show lasts 25 minutes but required more than a year of planning and a fireworks shopping trip around the world. In May, Usher worked with the Macy’s team to design and test the fireworks show in the Mojave Desert. After observing a range of sparking designs, he selected the music and he didn’t just stick to R&B. He chose songs by Jimi Hendrix, Frank Sinatra, Jay-Z, Alicia Keys, and others, including four of his own. And Larry Sechuck, Macy's VP of Law Enforcement Outreach/Special Operations, has been hard at work setting up the security of the entire event.
(Source nbcwashington.com)

Tiffany VP of Product Development busted stealing $1.3M worth of jewelry and selling 164 pieces to international dealer  Former vice president of product development with Tiffany & Co. stole a little blue box bounty from the jeweler's midtown Manhattan headquarters and resold it for more than $1.3 million, federal authorities said Tuesday. Lederhaas-Okun was arrested at her home in Darien, Connecticut. She was to appear later in the day in federal court in Manhattan to face charges of wire fraud and interstate transportation of stolen property. As vice president of product development, Lederhaas-Okun had authority to "check out" jewelry from Tiffany to provide to potential manufacturers to determine production costs. Authorities allege that after she left Tiffany in February, the company discovered she had checked out 164 items that were never returned. When confronted about the missing jewelry, Lederhaas-Okun claimed that she had left some of it behind at Tiffany and that some had been lost or damaged, the complaint said. But an investigation found that Lederhaas-Okun resold the goods to an unidentified international dealer for more than $1.3 million, it said. She now faces 20 years in prison. (Source cbsnews.com)

Wal-Mart, Home Depot Among Those Probed on Payroll Cards  Wal-Mart Stores Inc. (WMT) and Home Depot Inc. are among the companies being investigated by the New York attorney general over fees charged employees on prepaid cards used as worker paychecks. The use of prepaid payroll cards is growing, according to a February 2013 report by research and advisory firm Aite Group, which said $34 billion in gross dollar volume was loaded onto 4.6 million active payroll cards in 2012. The firm projects those figures to rise to $68.9 billion and 10.8 million cards by 2017. Other companies contacted by the attorney general are Costco, and Walgreen. “We are concerned about excessive or insufficiently disclosed fees which may unduly reduce employees’ take-home pay,” New York Attorney General Eric Schneiderman’s office said in the letters to the companies yesterday. (Source bloomberg.com)

UK retailers are struggling with the same issues North American retailers are struggling with  Finding new uses for retail space that's emptied due to the changing winds of retail and do they embrace or discourage showrooming in the stores by customers. Same issues just across the pond. (Source theretailbulletin.com)

Cargo Theft Expected to Increase During Independence Day Holiday  With the long Independence Day weekend the chance of being a victim of a cargo theft increases dramatically. The new hours of service regulations that went into effect this week could make things worse. FreightWatch International warns organized theft rings are active and understand holiday weekends mean more loads are left unattended for extended periods of time. Over the past three years, the Fourth of July weekend has seen an average of 5.5 thefts per day, more than double the annual average of 2.6 per day for the same time period. FreightWatch recommends that logistics and security professionals ensure security protocols are up to date and in line with industry best practices for both in transit and warehouse operations. Both will be heavily targeted over the weekend. (Source truckinginfo.com)

Current cybercrime market is all about Cybercrime-as-a-Service  The cybercrime market is constantly evolving, and it is currently full of knowledgeable individuals who have focused on their core competencies to offer services to those who have not the skills, patience or time to make what they want or need for their criminal exploits. (Source net-security.org)

2.5 million Californians had personal info compromised in 2012 in 131 data breaches  Attorney General Kamala D. Harris released the first report detailing the 131 data breaches reported to her office in 2012, showing that 2.5 million Californians had personal information put at risk through an electronic data breach. The report found that 1.4 million Californians would have been protected if companies had encrypted data when moving or sending the data out of the company’s network. (Source net-security.org)

More Alabama officers ‘active shooter’ trained
About 776 state and local law enforcement officers have received “active shooter” training since March, which gets the state closer to its goal of a 100 percent training rate, the state’s top law enforcement official said Monday. “We’re not the only state that is doing this. There are several that are re-examining their law enforcement operations,” Collier said.
(Source timesdaily.com)

Keeping the Fourth Fun and Safe
Both OSHA and FEMA are urging people to remember to take safety precautions if celebrating the Fourth of July with fireworks.
(Source ehstoday.com)

FEMA is offering these tips to help everyone celebrate a safe Fourth of July:
 

 Make sure that fireworks are legal in your area before buying or using them.
 Keep a bucket of water or garden hose readily accessible in case of fire or other mishap.
 Soak fireworks in a bucket of water before throwing into the trash can.
 Never try to relight or pick up fireworks that have not fully ignited.
 Adult supervision is needed with fireworks. Sparklers, handheld fireworks, are a leading cause of injury for young children.
 Light one firework at a time and immediately back away.

 

Tomorrow, many of our dedicated law enforcement officers will be called on to give up time with their own families so the rest of us can travel safely to spend the holiday with our loved ones. Every time we get behind the wheel—and especially during the holidays—we owe these brave men and women our full attention and consideration.

To help prevent officer deaths and injuries this Fourth of July holiday, the National Law Enforcement Officers Memorial Fund is reminding motorists to Drive Safely by paying special attention to officers on the roads and following other common-sense traffic safety measures.

In addition to doing the obvious things—not speeding or driving impaired—drivers need to be especially mindful of officers who will be out enforcing traffic laws. Watch officers’ hands as they direct traffic. And listen for whistles or other audible signals from officers on how to proceed.

Remember, if you see an emergency vehicle stopped by the side of the road, slow down and safely move over one lane if possible. Forty-nine states now have “move over” laws, and violators can be ticketed and fined.

In observance of Independence Day,
The D&D Daily will not be publishing Thursday or Friday.
See you on Monday!
Happy Fourth of July!

 

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Retail Crime News
 

Ohio Police officer injured when shots were fired during a GameStop robbery. The armed robbery of a video game store Tuesday evening ended in a shootout with the suspect wounded and a police officer hit by glass or gunfire. The robber, who was shot down by a Xenia officer as they stood in the middle of street, is in Miami Valley Hospital and his condition is not known. The officer hit by flying glass or gunfire was treated and released from the Medical Center. At about 6 p.m., a man armed with a .45-caliber semiautomatic pistol walked into a GameStop store in an attempted robbery. The gunman took a store employee hostage and forced her to drive off. He took a game console. An officer on patrol spotted someone who fit the description of the robber, who had by then gotten out of the car he had commandeered. When the officer challenged the man, the man spun on the officer, showed what appeared to be a gun in his waistband and took off running. Two police officers in a cruiser cut the man off. There, he began firing into the cruiser, shooting out the windshield, the rear window and the driver’s side window. The worker, identified only as a female, and the second officer in the cruiser, were not injured. (Source wdtn.com)

Rutherford, NJ Rite Aid robber claims Product Tampering to isolate the store Manager.  The calculated robber of the Rite Aid store in Rutherford, New Jersey purchased a bottle of aspirin, then return to the store twenty minutes later claiming the aspirin bottle had been tampered with. After the Manager identified himself to the suspect, both walked to the aspirin aisle where the suspect pulled out a handgun forcing the manager to the office. A cashier and other customers were present during this time, but were not aware what was talking place. The cashier did tell police that she saw the suspect and the manager enter the manager's office but didn't think anything was wrong. After receiving the money, the suspect then zip locked the manager's hands and proceeded to walk out of the store. (Source northjersey.com)

Tysons Corner Kay Jewelers store robbery investigated.  Fairfax County police are investigating a smash-and-grab robbery at a jewelry store in Tysons Corner Center. The robbery happened just before 5 p.m. Tuesday at the Kay Jewelers store. A mall employee who works at a store next door caught the robbery in progress on his phone. At least five suspects were in the store for only seconds before they smashed display cases and took items. The suspects then fled afterwards and left out of a side exit of the mall. It is unknown what was taken from the store. Three of the suspects were described wearing black hoodies. A fourth suspect had on a red hoodie and a fifth suspect was wearing gray hoodie. (Source wjla.com)

Pennsylvania jewelry store employees held at gunpoint in Cranberry.  Police are searching for a group of robbers who smashed cases at a Cranberry Township jewelry store before fleeing with bags of merchandise in a matter of minutes. Cranberry Township police said four or five men entered Moses Jewelers about 1:50 p.m. Tuesday and ordered everyone onto the floor. At least one of the men was armed with a handgun. Within three minutes, the robbers emptied the cases and put several watches and rings into bags before fleeing the store in a white, four-door vehicle. No one was injured, the value of the stolen items was not immediately available. (Source wpxi.com)

Winthrop University area CVS robber demands drugs; “implied he had a weapon”.  Rock Hill Police and K-9 units patrolled the immediate area around Winthrop University looking for a man who held up the CVS primacy with a note stating he had a weapon. Police say the man did not show a weapon in the store. The incident triggered a Winthrop University Police Department text message alert with a description of the suspected robber. (Source charlotteobserver.com)

National Retail Federation’s Richard Mellor and EVP of the Ohio Council of Retail Merchants, Gordon Gough, discuss the ongoing trend of ‘Boosters’ turning gift cards into cash.  Southern Ohio retailers are working closely with Law Enforcement to combat Organized Retail crime and the loss to local merchants. Some Ohio Police Departments are taking notice to the increased numbers of cases involving gift cards. Their hope is that the retailers will put new measures into place to curtail the new trend. (Source policeone.com)

Trio charged in Jared jewelry store robbery face new charges in North Carolina. Three men charged in a kidnapping and robbery in Durham are also being looked at as suspects in a robbery in Fuquay-Varina. Nineteen-year-old Denzel Timothy Rasheem Shivers, 20-year-old Rodney Jerrold Devin Byrd, and 22-year-old Vendai Larpist Irick are all facing charges in the robbery of Jared The Galleria of Jewelry near The Streets at Southpoint. Following the incident, police also charged the trio in a Cary McDonald's and Wells Fargo robbery. Shivers is also facing charges in the robbery Bojangle's Restaurant employee. Now Fuquay-Varina police are looking at the men as possible suspects in the robbery of an Arby's. (Source wral.com)

Disgruntled employee of The Buckle accused of stealing $10,000 in St Louis.  Kelvin Nelson was demoted a few weeks before the February 11 burglary of The Buckle store in the St. Louis Galleria. Yesterday, Police arrested Nelson for his part in the store’s burglary. Nelson told police that he had given his keys to another man days prior to the break-in. Nelson stated the other man committed the actual burglary and he served as the get-a-way driver. Bail has been set at $10,000. (Source patch.com)

 

Canadian Push
Sponsored by Vector Security
Quebec is different than the States - Labour Commission Rules: Target Needs Just Cause to Deny Former Zellers Workers in Quebec  Canada's leading voice for retail workers, the United Food and Commercial Workers (UFCW Canada), joins Zellers workers in Quebec in celebrating a decision by the Quebec Labour Standards Commission that recognizes - for the first time - Target's responsibility to Zellers workers and their communities by ruling that Target needs just cause to deny former-Zellers workers employment in the rebranded retail locations. During an interview with reporter Marie-Pier Duplessis (as published in Le Soleil on June 28, 2013), the spokesperson for the Labour Standards Commission, Jean-François Pelchat announced that all former Zellers employees who had applied for a job at Target, and whose application was turned down, had 45 days from the date of the denial notice to file a complaint with the Commission for dismissal without just cause under sections 96 and 97 of the Act. As far as UFCW Canada is concerned, the Commission's decision clearly recognizes the employment relationship between former Zellers employees and their new employer - Target. (Source yahoo.com)

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ORC News
 
Update - Huge theft bust at Caesar Creek Flea Market connected to ORC - drug trafficking and MORE TO COME  This is an investigation into the systematic theft of items from retail stores such as Kroger and CVS Pharmacy throughout the area,” said Stanforth. “People from Fayette County were involved. The stolen items were being sold from Caesar Creek at 100 percent profit. We believe this has a direct connection to the financing of of drug trafficking operations.” Stanforth also said indictments served Friday in Jeffersonville are believed to have a direct connection to the Caesar Creek theft ring. Loss prevention departments from Kroger and CVS are also at Caesar Creek participating in the investigation. This investigation has been going on for months,” said Stanforth. “The suspected stolen items that were being sold at the flea market include clothing, groceries, DVDs, electronics, household items. This is an ongoing investigation with more news expected shortly. Stay tuned as the Daily brings you the breaking news on this huge ORC development. (Source whiotv.com)

Developing Story - ORC ring operating in New Providence, N.J.? According to police, more than $4,000 worth of over-the-counter pharmaceutical products were removed from the shelves of a Springfield Ave. store on June 13th., by two males and a female who fled the store. The suspects involved have been identified and charges are pending, police said. (Source nj.com)

Delaware couple arrested on multiple theft charges from the Cambridge Walmart. On June 24, 2013 and June 28, 2013 Cambridge Police responded to Walmart for reported thefts from the store. The suspects entered the store and stole computers, televisions and other items having a value of under $1000.00 on each date. Investigation in both thefts revealed that they were committed by the same subjects. Investigation by Police identified the suspects as 33-year-old Michael Edward Brummell and Bobbi Jo Spry. Brummell was charged with the following and he was held on $25,000.00 bond; Theft less than $1,000.00 (2counts), Theft Scheme less than $10,000.00, Trespass on Private Property, Possession of Heroin and Possession of CDS Paraphernalia. Brummell was also found to be fugitive from the state of Delaware and is currently being held in the Dorchester County Detention Center on NO BOND. Spry was charged with theft less than $1,000.00 (2counts), theft scheme less than $10,000.00 and drug charges. (Source newszap.com)

Career Criminal sought in baby formula thefts in Easton, Massachusetts. Police in Massachusetts have issued a warrant for the arrest of Andrew Gaskell who already has eight active warrants issued for him. Gaskell’s recent crime is the theft of baby formula from several Hannaford’s Supermarkets. During an incident in Milford, Gaskell pulled a knife on the Loss Prevention agent. Following a high speed chase, when faced with arrest, he stabbed himself. Gaskell has a lengthy rap sheet in Florida for thefts, burglaries, assault and escape and has been in jail in Florida and Rhode Island. (Source wickedlocal.com)

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Vendor Spotlight
 

RetailNext Releases 2013 Spring Holiday
Shopping Data and Insights For Brick-and-Mortar Retail

Infographic Illustrates Findings Including Late
Mother's Day Rush And 73% Memorial Day Traffic Spike

SAN JOSE, Calif. /PRNewswire/ -- It was an unusual spring for retail. Inclement weather throughout much of the nation had merchants worried about overall performance. But even with these conditions, there were opportunities: high shopping days amid holidays and the fact that the U.S. consumer confidence index was nearing a five-year high. So how did these factors impact activity in stores? RetailNext Inc., the leader in Applied Big Data for brick-and-mortar retail, studied 41 million shopping trips across more than 500 U.S. cities between Easter and Father's Day. The Company released an informative infographic detailing retailer performance, consumer shopping patterns, and the consequences of these patterns for four key spring holidays.


Using its in-store analytics platform to collect metrics on many millions of shopping trips to department stores and specialty retailers nationwide, RetailNext studied and released its analysis of traffic, conversion, sales, and average transaction values (ATV) for the spring season, including four holidays:
 

Easter (Sunday, March 31st)
Mother's Day (Sunday, May 12th)
Memorial Day (Monday, May 27th)
Father's Day (Sunday, June 16th)

In addition to Memorial Day, RetailNext also identified the days leading up to Father's Day and Easter Sunday as key periods for greater than average store traffic for the spring season. Furthermore, RetailNext revealed unique patterns around each of the four spring holidays occurring during the time period. By providing a more detailed model of shopping behavior around these holidays than was previously available, this research can be an asset for future seasonal planning.

 

Easter Week (3/24 – 3/30) – The week preceding Easter saw a ramping uptick in traffic over a typical week's pattern, peaking on Friday, March 29, when shopper traffic hit a whopping 47% increase over a typical Friday. Easter Sunday itself saw sharp declines in traffic and sales (off 29% and 8%, respectively).
Week of Mother's Day (5/5 – 5/11) – Sales lifted sharply on Thursday through Saturday prior to Mother's Day, as compared to a typical week. For these three days, sales were up an average of 14% over ordinary levels, suggesting that shoppers were focused on last-minute Mother's Day purchases.
Week of Memorial Day (5/26 – 6/1) – Not surprising, Memorial Day itself saw a 73% increase in traffic and a 59% increase in sales over a typical Monday. However, traffic on the following Saturday dropped 16%, compared to an average Saturday as shoppers chose non-shopping activities coming off the heavy retail period. This finding reveals the opportunity for retailers to shift non-essential activities away from the "must-win" days of Memorial Day weekend to the softer shopping weekend immediately to follow.
Week of Father's Day (6/9 – 6/15) –The week leading up to Father's Day saw significant lift in traffic, conversion, and sales, peaking on Friday with a 32% sales increase over a typical Friday. This sustained surge in sales indicates a clear mission among shoppers seeking Father's Day gifts. Retailers should note this trend in future years and create plans to capitalize fully on these highly motivated shoppers.

"The two drivers for changing shopping patterns around holidays this spring were gift giving and special events that changed when consumers hit the stores. The increased activity leading up to both Mother's Day and Father's Day represents a genuine boost to retailers, although as with previous studies, we've seen those seeking gifts for women tend to shop later than those seeking gifts for men," said Chitra Balasubramanian, VP of Insights, RetailNext. "If you attribute much of this uplift to people shopping for their spouses, one possible explanation is that men have a greater tendency than women to delay gift shopping until right before the holiday."

 
"The non-gifting holidays changed retail performance in a different way," Balasubramanian went on to say. "By adding or subtracting high-volume shopping days from the typical week, patterns change not only on those days but on the days surrounding them. For example, store closures and other obligations on Easter Sunday drive shoppers into stores earlier in the week. And Memorial Day has the opposite effect, creating a retail trough the following weekend as consumers who are 'all shopped out' choose other activities instead."

Press seeking the file for the 2013 Spring Shopping Trends infographic, which can be viewed at: http://www.retailnext.net/uploads/press/RetailNext_
Spring_Lookback_Infographic_2013.pdf , should contact pr@retailnext.net.

Contact:
Tim Callan
tim@retailnext.net
 

 

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James Petty was named CEO of Bob's Stores and Eastern Mountain Sports.
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Angie Wright
was named Supply Chain Investigator for JC Penney.
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Your Career
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7 Tips for Reducing Lies at Work
An honest workplace starts with you, the leader. Your professionalism and behaviors are the model for everyone else to follow, and you have an impact on building trust in the workplace. Help build trust at your company by following this list. (Don't play the blame game)

Everyone Fails. What's Key Is to Learn the Right Lessons 
Failure happens. If you can get over this fact, then you will improve your chances of succeeding. Look at all your challenges or goals you want to accomplish and embrace the fact that failure could happen. Once you calculate the factor of failure, you can determine whether you should go with it or not. (See the risks first)

How to Get Your Team's Creative Juices Flowing  Everyone sometimes just needs a pump or surge to get unstuck. Try following the music producers: they know how to keep the team together, and thus preserve the quality of work. Use the best producers tactics and breathe life back into your team. (Take control of your space)

Stuck? 3 Ways to Move Yourself Forward 
Everyone gets stuck with a business problem or an idea that just doesn't seem like it will work itself out, but use these ways to help get yourself out of this hole! It could be finding a support group to give you a new perspective, or even reading a good book to reach a breakthrough. (Reading isn't just for leisure)

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Tip of the Day
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Getting advice from trusted friends, family members, co-workers and former bosses is always a great thing to do and, quite frankly, it can help you to see more clearly. But remember, at the end of the day it's your decision to make and it's your decision that you have to live with. Your friends, co-workers, and former bosses won't be living with the consequences, but your family will be. So you've got to be more sensitive to their advice. Advice is easy to give, hard to follow and almost impossible to live up to. And everyone has a lot of advice to give; it's the easiest thing to give. Just remember, at 5 a.m. after all the advice has been given, the mirror may be where the answer lies.


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