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July 8, 2014

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Feds Arrest Russian Card-Hacking Kingpin

Russian Arrested in Guam on Array of U.S. Hacking Charges - Accused of stealing, trafficking hundreds of thousands of CC numbers from retail POS systems across the U.S.  A Russian man accused of being one of the world’s most prolific traffickers of stolen financial information was arrested in Guam on Saturday, according to the Secret Service. Roman Valerevich Seleznev, 30, was arrested on charges that he hacked into cash register systems at retailers throughout the United States from 2009 to 2011. The Secret Service would not say whether he was tied to the recent attacks that affected the in-store cash register systems at Target, Neiman Marcus, Michaels and other retailers last year. The indictment accuses Mr. Seleznev of hacking into the cash register systems of businesses across the United States and of operating computer servers and international online forums in Russia, Ukraine and elsewhere where such stolen data is traded in the digital underground. The indictment revealed that Seleznev hacked into websites ranging from those run by the Phoenix Zoo, a branch of Schlotzsky's Deli and many other small restaurants and entertainment venues around the country. "This important arrest sends a clear message: despite the increasingly borderless nature of transitional organized crime, the long arm of justice – and this Department – will continue to disrupt and dismantle sophisticated criminal organizations," Secretary of Homeland Security Jeh Johnson said in a statement. (Source nytimes.com) (Source krebsonsecurity.com)

Moscow accuses U.S. of 'kidnapping' alleged hacker - Reports say he's the son of a member of Russian Parliament  Russia accused the United States on Tuesday of violating a bilateral treaty and "kidnapping" a Russian accused of hacking into U.S. retailers' computer systems to steal credit card data. Russian media carried reports that the man arrested may be the son of a member of parliament, Valery Seleznev. The deputy told Russia's Itar-Tass news agency he had not been able to speak to his son but added: "This is a monstrous lie and a provocative act." "We consider this as the latest unfriendly move from Washington," the Russian Foreign Ministry said in a statement. "This is not the first time the U.S. side, ignoring a bilateral treaty ... on mutual assistance in criminal matters, has gone ahead with what amounts to the kidnapping of a Russian citizen." (Source reuters.com)

Study: Card fraud victimizes one in four consumers worldwide  According to a fraud study of more than 6,100 consumers across 20 countries, one in four consumers has been the victim of card fraud within the last five years. The study, conducted by ACI Worldwide and Aite Group, also indicated that 23 percent of consumers changed financial institutions after experiencing fraud. Cardholders experience fraud at very different rates around the globe, and each type of card has unique fraud challenges, the study found. The United Arab Emirates has the highest rate of fraud overall at 44 percent, followed by China at 42 percent, and the U.S. and India at 41 percent each. As organized fraud rings relentlessly develop new methods of stealing funds and identities, consumers are increasingly losing confidence that there is anything that can be done to reverse this downward spiral. Nearly 2 in 10 lack confidence that their financial institution can protect them from fraud, and 43% who received replacement cards as a result of data breach or fraudulent activity use their new card less than they used their original. (Source retailcustomerexperience.com)

IKEA LP Officer Tells Police Chief in Uniform to Leave Gun Outside Store in Maryland  Takoma Park Police Chief Alan Goldberg said in 35 years in law enforcement he's never had a store tell him that he would have to leave his service weapon in the car or leave — especially when he was in his police uniform. But that's what happened July 4 in the Ikea in College Park when Goldberg stopped in with his daughter in between work shifts. A loss-prevention officer at the store approached him. "He says we have a no firearms policy, and you're either going to have to leave or you can lock your gun in the car," Goldberg said. The store has signs posted on the front door that read "Weapons Free Environment." IKEA has since posted a statement saying its weapon-free policy does not apply to law enforcement. (Source nbcwashington.com)

The CSO of the future: The skills, background and education security execs will need going forward  Prognosticating can be tricky, especially in such a fast-changing digital environment. But part of the security executive’s job is to not only keep up with the latest developments, but also to anticipate what might come next so companies can prepare to handle challenges. One major trend that's easy to forecast: the convergence of physical and cybersecurity. Future security leaders will be more technically inclined than they are today. “The management [issues] of physical investigatory and cybersecurity functions are so interrelated that it just makes sense to have a single management function that has appropriate transparency and oversight,” says Roland Cloutier, CSO at ADP, a provider of human resources, payroll, tax and benefits administration services. “We’ve spent a lot of time saying that security executives need to understand the business or have leadership skills, but I don’t think you can [perform] this role in the future unless you have an incredible knowledge of technology.” (Source csoonline.com)

Nine retailers in search of a CEO
The heat is on in more ways than one. While Target’s search for a new chief executive has been much in the news, the discounter is not the only big retailer on the hunt for a chief executive. Target Corp, J.C. Penney Co., American Eagle Outfitters, Bebe stores, The Bon Ton Stores, Dollar General Corp, American Apparel, Gordmans Stores, and L.L. Bean. (Source chainstoreage.com)

Another shareholder calls for PetSmart to sell
Longview Asset Management holds about nine percent of PetSmart's shares and is joining Jana Partners, which holds 9.9 percent, in urging the company's board to pursue a sale. PetSmart would be more highly valued by private holders than investors in public markets, and a sale would prevent a protracted activist battle that would distract executives and erode value, Chicago-based Longview said today in a letter included in a securities filing. Longview said its clients own about 9 percent of the company’s shares and would consider contributing some or all of their stock into a deal. (Source bloomberg.com)

Sears and Kmart offer rental space to other chains  Sears and Kmart stores across the country are in need of roommates. Consumerist reports that in order to find alternate revenue sources and make the best of long-term leases, Sears Holdings Corporation is taking the step of renting out space within operating Sears or Kmart stores. And amazingly, nearly every Sears and Kmart store is available for rent to non-Sears business, according to Consumerist. Companies who've taken up real estate within Sears and Kmart include Whole Foods, which has opened multiple stores within Sears spaces, and Dick's Sporting Goods, which nabbed part of the second story of Sears at King of Prussia Mall. Maybe getting into the landlord business is part of the strategy that's gotten Sears in the top 20 of Kantar Retail's recently released top 100 retailers list. (Source racked.com)

Winn-Dixie trying to make Sweetbay acquisition work  The signs have changed, but not much else since Winn-Dixie acquired Sweetbay in April. (Source theledger.com)

Combating the Luxury Counterfeit Crisis with Social Media Monitoring  A luxury brand’s most valuable assets are its status, heritage, quality and products’ exclusive price tag. However, it’s estimated that sales of counterfeit goods now represent 7% of world trade and the global market for luxury fakes has exploded, especially in the digital world. Counterfeiting is a global, multibillion dollar problem that has serious economic ramifications for both businesses and consumers. The World Customs Organization estimates annual global trade in illegitimate goods is about $600 billion, with this figure is expected to rise to $1.7 trillion by 2015. (Source business2community.com)

Truckers Strike At 2 Calif. Ports, Larger Labor Dispute Looms  Independent truck drivers at the ports of Los Angeles and Long Beach are on strike against three large trucking firms that operate at the ports. Handling almost half of all the nation's cargo, the ports of Los Angeles and Long Beach are the main gateway for imports from Asia. A lot of the shipping containers end up on these idling trucks. The short-haul truckers bring the goods from here to nearby rail yards and distribution centers for retailers like Costco, Forever 21 and Skechers. In a statement, Green Fleet Systems, one of the three companies targeted, called the strike a distraction, adding that an overwhelming majority of the company's contractors and drivers are paid well and don't sympathize with the picketers. The other companies hit by the strike are Total Transportation Services Inc. and Pacific 9 Transportation Inc. (Source npr.org)

Former CEO of Virginia Girl Scouts charged in embezzlement scheme

World Cup lifts UK consumer spending growth to 4-year high
 

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The three main things customers want from mobile payments  Customers say they want convenient payment options, but how do you get them on board with making mobile payments? Make it a value-added benefit that simplifies and improves their retail experience. Here are three the main things customers want from mobile payments, and how to deliver them. Lighten their load. According to a recent Accenture study on mobile payments, customers are far more likely to convert to regular mobile payment use once they’ve made that first transaction. Give them a reason to believe that mobile payment transactions offer a benefit traditional methods of payment cannot. Reward them in a meaningful way. Retailers can leverage the appeal of mobile payments by piggybacking on that notion, and giving users the opportunity to earn rewards, track their earning progress and redeem rewards seamlessly, without the need for additional “loyalty program” elements like a keychain card or punch card. Make them feel confident. Every POS terminal in store should be equipped to process a mobile payment transaction and supported with signage that promotes the mobile payment option, and walks novice users through the experience without making them feel vulnerable. (Source retailcustomerexperience.com)

Scammers Launch Attack on Etsy on July 4th Holiday Weekend  While many Etsy users were celebrating a long holiday weekend, scammers used the opportunity to perpetrate fraud on the marketplace in what one seller termed "invasion of the listing snatchers." Scammers opened hundreds of shops on Etsy containing listings copied from other sellers for apparently nefarious purposes. An Etsy moderator responding to one thread reassured users it was aware of the issue, but the post left sellers with many questions and uncertainty. The incident is reminiscent of an occurrence in May involving sellers who copied Etsy items onto their Amazon stores. In that case, the sellers were using Etsy shops as suppliers without their approval. They were marking up the Etsy items on Amazon and ordering them from the Etsy seller when they received an order from an Amazon buyer. In the case of the "Fourth of July listing snatchers," it appears the perpetrators have no intention of fulfilling any orders they receive. (Source ecommercebytes.com)

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
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Retail Crime News
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Police Divers find body of 'shoplifter' in stormwater pond near Arundel Mills Mall  A body has been recovered from a pond at Arundel Mills near the location where a shoplifter fleeing from store security officers had jumped into the water Monday night. According to Anne Arundel County Police, the suspected shoplifter did not resurface after jumping in. The body was pulled from the water early Tuesday following an extensive search. The body has not been identified as the shoplifter. Authorities are expected to release more information Tuesday morning. (Source abc2news.com)

TN Bomb and Arson team investigates fireworks stand fire  An investigation is underway into what caused a massive fire at a Campbell County fireworks store. It happened just after 4:00 Sunday afternoon at the Fireworks Superstore just off I-75 in Caryville. At one point the flames were so intense both north and southbound lanes of the interstate had to be shutdown. The store has been a landmark in Campbell County for several decades and is now a total loss. (Source wate.com)

Man Arrested for Shooting Threat at Magic Valley Mall, Twin Falls, ID  A 30-year-old Twin Falls man was arrested Sunday at the Magic Valley Mall after police say he yelled from his car that he was going to shoot people. Bayramali Z. Mametov was arraigned Monday in Twin Falls County Magistrate Court on a charge of misdemeanor assault. He was released from jail, but a judge told him not to return to the mall. About 11:30 a.m., police were dispatched to the mall for a call about a suspicious person. Witnesses said Mametov was yelling from his vehicle that he was going to shoot people. Before officers could talk to him, he left the area. About 12:30 p.m., police were dispatched again. Mall security said Mametov had returned and threatened to shoot one of their officers. Security called police as Mametov drove away. Officers found Mametov in his car at an intersection, where he was arrested. (Source magicvalley.com)

3 charged in connection with shooting of teen waiting in line for Air Jordan sneaker release in Fairfield, AL  Three people have been charged in connection with the shooting of a 15-year-old boy who was wounded while waiting in line at Western Hills Mall early Friday for the latest release of Air Jordan sneakers. Two people have been arrested, including a juvenile. Police are searching for a 20-year-old man who remains at large. (Source al.com)

Oakland, CA man arrested in TJ Maxx shooting in San Francisco last month  Henry Smith was also arrested on suspicion of robbery, aggravated assault with deadly weapon after he shot a man in the groin area on the night of June 25 at the TJ Maxx Store in the South of Market neighborhood, police said. Police said the victim chased Smith after he stole the victim's phone. (Source mercurynews.com)

Video appears to capture weekend shoplifting assault outside Madison Square Mall in Huntsville, AL  A video that surfaced online this weekend appears to depict the assault of a Belk employee as he tried to stop a shoplifter outside Madison Square Mall. The incident occurred Saturday evening, when a loss prevention officer was trying to stop a woman who had stolen merchandise from the Belk department store. The Huntsville Police Department said two men came to the woman's aid and assaulted the employee, who was reportedly not seriously injured. The suspects fled with the merchandise and no arrests have been made. (Source al.com)

Katy Perry merchandise counterfeiters hit by lawsuit  Katy Perry's merchandise company are suing counterfeiters. Bravado International - which licenses the exclusive rights to sell t-shirt, hats, posters and other products from a variety of artists, including the Red Hot Chili Peppers, Rolling Stones and Led Zeppelin - have filed court documents against fraudsters who sell illegal merchandise outside the 'Roar' hitmaker's concert in a bid to get them to stop. According to website TMZ, the company have asked a judge to call a halt to the counterfeit sales and confiscate any unofficial merchandise sold near her shows. (Source azcentral.com)

Oshawa, Ont, CN man arrested for Apple iPad thefts from Target loading docks  A 24-year-old Oshawa man faces multiple charges after a month-long investigation into the theft of Apple iPads from retail stores in two communities east of Toronto. Police say a lone suspect entered the Target store at the Pickering Town Centre early last month through an insecure loading door and fled with a quantity of Apple iPads. Three days later they say a suspect was captured on video surveillance stealing iPads from another Target Store (on Highway 2) in Bowmanville. The man is charged with break and enter and theft under $5,000. (Source ctvnews.ca)

Crooks steal guns from EZ Pawn shop during Fourth of July burglary in Clarksdale, MS  It turns out thieves took advantage of Independence Day to liberate the guns and other merchandise. Police describe the stolen guns as long rifles, meaning they’re rifles or shotguns. EZ Pawn was open Monday morning, but no one would talk about the Fourth of July burglary. Clarksdale police say ten rifles or shotguns were taken during the burglary, as well as five video game systems and an iPad. (Source wreg.com)

Washington DC Police release video of jewelry store smash-and-grab  Police have released video of a smash-and-grab robbery at a high-end D.C. mall. The crime happened Thursday in the middle of the day at Mazza Gallerie. Investigators say two robbers went into Pampillonia Jewelers around 12:42 p.m. with four employees and a customer inside. The suspects used an unusual method to bust the glass case, banging several times with a 10-pound dumbbell and a small sledgehammer before the case shattered into pieces. (Source myfoxdc.com)

JC Penney Burglar arrest after Mall chase in Palm Desert, CA

Port Jervis, NY man admits guilt in sporting goods store heist, plan to kill witness against him

Burglars use stolen car to smash into an Indianapolis Pawn Shop

Kay Jewelers in the Orlando Fashion Square Mall, Orlando, Florida the victim of a Grab and Run, men’ s diamond ring valued at $2999

Helzberg Diamonds in the Woodlands Mall, Houston, TX hit by 2 male suspects in a $12,000 Grab and Run

JB Robinson in the West Oaks Mall, Ocoee, FL the victim of a $1500 Grab and Run of a Gents 10k ring

Robberies and Burglaries

AutoZone – Hobart, IN – Armed Robbery – suspect arrested
CVS –Mesa, AZ – Armed Robbery
CVS – Akron, OH – Armed Robbery – suspect in custody
CVS – LaPorte, IN – Armed Robbery
CVS – Houston, TX – Armed Robbery – 3 suspects arrested
CVS – Lansdale, PA - Armed Robbery – suspect arrested
Double Kwik – Avawam, KY – Armed Robbery – 2nd this year
Family Dollar – Beulaville, NC – Armed Robbery
Fas Pac – Wichita Falls, TX- Armed Robbery – suspect identified
Grab & Go – Nassau Co, NY – Armed Robbery
Hallmark – Akron, OH – Armed Robbery – suspect tied to CVS robbery
Rent A Center- Alexander City, AL - Burglary
Terrible Herbst's – Las Vegas, NV – Armed Robbery – suspect arrested, hit same store 3 times
Turkey Hill – Wilkes-Barre, PA – Armed Robbery
Walgreens – Lansing, IL – Armed Robbery – suspect in custody
Walgreens – Bon Air, VA – Armed Robbery – suspect arrested
WaWa - St Mary’s Co, MD – Armed Robbery
Wood Oil – Platte Co, MO – Armed Robbery
4949 Convenience – Houston, TX – Burglary – ATM Smash and Grab

 

ORC News
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Samsung Says Insurance to Cover Costs From $6.4 Million Brazil Cargo Theft  About 20 bandits invaded the company’s factory in the city of Campinas yesterday morning, using as many as 10 trucks to steal 40,000 units of product. About 50 employees were held hostage as thieves snatched approximately $6.4 million worth of merchandise, according to Samsung. “It is regrettable the incident took place. However, it is fortunate that there were no casualties,” Samsung said in a statement. “The police are currently investigating the incident, and we will fully cooperate with the police authorities and will make utmost efforts to resolve this issue.” The police have suspects in the case, their press office said without providing additional details. The thieves took tablet computers, mobile phones and laptops. (Source bloomberg.com)

Colorado fraud ring stole more than $100,000 from unsuspecting people  The search continues for two suspects involved in a massive identity theft ring targeting people across Colorado. Last week, police arrested Geider Morales, 24, following a search warrant. Kimberly Danais Navas, 21, and Eriec Joseph Rodriguez-Morales, 32, remain on the run. Court papers obtained by News 5 Monday say the group was installing "card skimmer" technology at gas stations across El Paso County. Authorities say they have identified more than 50 victims from Denver, El Paso County, and Pueblo. (Source koaa.com)

Woman used radio to monitor Walmart security while allegedly stealing merchandise in Las Cruces, NM  Sharon Moody, 42, has been charged with one count each of non-residential burglary and possession of burglary tools. On the afternoon of July 6, Las Cruces Police were sent to the Walmart store on a report of a shoplifting in progress. Police say that an employee in the store's loss prevention office was monitoring a woman, later identified as Moody, as she allegedly used a utility knife and razor blades to cut open packaging on several pieces of electronic merchandise. Moody then allegedly placed the merchandise - valued at $544.65 - in black backpacks inside her cart before leaving the store. A Las Cruces Police officer greeted Moody outside of the store after she left without paying. The officer found the merchandise inside the backpacks and found out that Moody was wearing an earpiece and radio receiver that monitored store security transmissions. (Source kvia.com)

Three Alamogordo, NM men arrested for credit card fraud  Alamogordo police have arrested three men who allegedly used a stolen credit card to embark on an internet shopping spree and spent stolen money around town, according to Det. Schoolcraft. Dustin Lask, 18, Christopher Rodriguez, 19, and Isaiah Lucero, 19, are charged with numerous fourth-degree felonies following the search of two Alamogordo homes. Schoolcraft said Lask has been charged with 13 counts of violation of the remote financial services act, two counts of conspiracy, two counts of theft of identity by electronic fraud and three counts of fraudulent use of a credit card. Rodriguez has been charged with 20 counts and Lucero has been charged with 35 counts. (Source alamogordonews.com)

Ulta Cosmetic in Sarasota, FL hit for over $600 in merchandise; Police seeking to ID suspect  The Sarasota County Sheriff's Office is asking the public to help identify a woman who is suspected of stealing more than $600 worth of cosmetics from the Ulta store in Sarasota, on Thursday, June 26 around 3:30 p.m. Surveillance video captured the woman carrying merchandise into the Ulta restroom where items were removed from their boxes and the packaging discarded. (Source wtsp.com)

Target shoplifter in Clermont, FL trading stolen TV’s for drugs

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Vendor Spotlight
 

Tyco Retail Solutions Innovative Footwear Tag Transcends Traditional Product Protection

Unique shopper-friendly design helps TJX Canada enhance shoe merchandising and security for a comfortable customer experience

NEUHAUSEN, Switzerland — Tyco Retail Solutions (www.tycoretailsolutions.com), a leading global provider of retail performance and security solutions, has announced its Sensormatic Acousto-Magnetic (AM) hard tag for high heel footwear helps retailers worldwide go beyond traditional product protection to effectively secure and merchandise their shoe inventory for maximum customer impact. Unlike other market offerings, the tag’s sleek and non-invasive design affords the shopper an optimal shoe fitting experience while offering retailers effective protection for this typically “difficult to protect” category.

One of the most theft-prone items in today’s retail environment is footwear, particularly for retailers in self-service formats such as discounters, mass merchants and hypermarkets. Loss prevention is a key factor in this industry – especially the theft of designer label shoes. According to the latest report from the Global Retail Theft Barometer (GRTB), shrink is on the rise across the globe, due to an increase in organized crime and economic factors. Footwear is listed as one of the top frequently stolen items, given their high price and ease of resell.

Many current anti-theft footwear solutions are clumsy, conspicuous or impede the process of trying on shoes, disrupting the shopper’s buying experience. Retailers are constantly struggling to strike a balance between protecting and openly merchandising footwear while providing an easy and comfortable way to decide about the fit and style in order to make the right purchase. With a shopper friendly design, Tyco’s next-gen hard tag addresses the needs of this large, un-served market in helping retailers go beyond previous ineffective tagging solutions to safeguard their latest shoe styles and satisfy customer demand.

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5 Tips for Preventing Your Employees from Burning Out  It's no question that in today's workforce, employees feel extremely burned out.  Even in a study from last year 94% of workers felt they lacked a fulfilling workplace! This interview could hold the key to helping your employees have more passion for their job. (Recharge your batteries)

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The "rumor mill" is a very treacherous and unforgiving world of fact and fiction. That at times is filled with innuendos, accusations, untruths, and what ever gets added to the information being talked about regarding companies and people. Participating in it is human nature and we all know third party information leaves a lot to be desired. So the rule of thumb should be to be cautious about believing, try not to form an opinion until you’ve heard both sides, understand the agendas that every one has, and most importantly be careful about what you say.

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