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July 18, 2013

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News Brief
Sponsored by WG Security Products, Inc.

The Store is Everywhere - the next step is "everywhere computing"  A new computing cycle is “coming on stronger and faster than typical", the era of “everywhere computing,” which will have far-ranging implications for the way we do almost everything in life — including the way we shop. “Everywhere computing,” also called “pervasive” or “ubiquitous” computing, is the idea that, as computing devices become progressively smaller and more powerful, they will be embedded into almost everything — home appliances, cars, clothing, accessories and, ultimately, the human body itself — in such a way as to be unobtrusive and always available. “Right now it’s still easy to separate our natural world. But this will change. It will increasingly become impossible to distinguish these things. Computers are becoming embedded in everything — truly ubiquitous.” This means the entire world becomes a store in which you can instantly buy almost anything you see. When the store is everywhere, traditional retail locations “become less about ‘This is where the inventory is and where we take your money’ and more about creating an enjoyable, informative and personal experience.” (Source businessoffashion.com)

Why Outlet Stores Are the Hottest Thing in High-End Retail - and for ORC too - in this writer's opinion  At pricey apparel retailers such as Neiman Marcus and Bloomingdales (M), outlet stores may soon outnumber traditional locations. The strategy is a simple play for the bargain-hunters who have driven handsome returns for Ross Stores and TJ Maxx of TJX Companies. A steady stream of thrifty customers pays off in tight times. The trick, however, is to make sure that people who are willing to pay the higher price can’t easily switch to the cheaper option. That’s the beauty of outlets; they physically separate buyers. They also let high-end brands offload stale inventory without slashing prices in flagship stores, conditioning affluent customers to wait for discounts. Editors note: It's a fact that the outlet business actually saved a number of high-end retailers during the recession and outlet store openings are on the increase. So too is ORC at the outlets as most don't have the security coverage and are open aired making it easier for the criminals to move around quicker and escape faster. (Source businessweek.com)

CVS/pharmacy will not sell Rolling Stone magazine featuring Boston Marathon bombing suspect  Rolling Stone magazine has sparked an uproar with its current issue, which features a cover story on Boston Marathon bombing suspect Dzhokhar Tsarnaev. Many are criticizing the publication for glamorizing a “terrorist” and the backlash is even evident at the retail level, as CVS/pharmacy has said it will not stock the issue of the magazine. Editors Note: Good for them! (Source drugstorenews.com)

BYOD runs wild at most global companies
More and more workers around the world are bringing their personal mobile devices to the office daily, and companies appear to be having trouble keeping up with the trend. About 60 percent of organizations acknowledged they either don't have a policy that specifies how employees may use their own devices in the workplace (41 percent) or are just planning to write such a policy. (Source csoonline.com)

'Social recruiting' new way to find job - or is it? - The Bar Scene  Forget job fairs or emailing your resume to employers. These days, you can hit the job market and the bar at the same time. Editors note: Well it looks like the techie's are taking short cuts in their recruiting efforts and cutting out the convention scene by moving straight to the "Bar scene." Which used to only reside in the traditional convention networking models. But now they've added going to an orchestrated bar scene event into the job fair model and calling it "Social recruiting." Sounds like they're just giving themselves an excuse to go out and have a good time while at the same time meeting with potential employers and it makes since when considering the group. Needless to say, while the environment may be more social and cool, it'll still be an interview, with the same questions, expectations, and first impressions. And quite frankly it may be even more revealing for some interviewees as the first and second drink can certainly impact inhabitations and that can absolutely impact results. This must be a Millennial thing - Well good luck with that one. (Source yahoo.com)

Appealing to the Millennial Mindset
A seismic shift is taking place and every retailer is feeling the ground move. The venerable Baby Boomer generation is no longer center-stage for the marketers. To define terms, Boomers were born between about 1946 and 1964, and Millennials between about 1980 and 2000 (hence, the Millennial moniker). The overall Millennial group is about the same size as the Boomers (roughly 77 million), but much more ethnically diverse and many are still in their teens. The oldest Millennials are in their early 30s and as such, have started families and careers. To Millennials digital is a way of life, they shop anywhere that carries what they want and see social media as a right not a perk. They tend to be cynical and they tell their friends via social media about everything virtually and rely on peer group feedback. Brand loyalty, while not gone completely, has declined with the generational shift. Millennials value relationships, connections and transparency. By engaging with them on their terms it's possible to build a relationship that wasn't available with Boomers. It's now all about digital. (Source csnews.com)

Interpol's worldwide crackdown nets 6,000 arrest - seized 24M fake goods valued at $133M  Interpol has announced the arrest of more than 6,000 people in a world-wide anti-counterfeiting sweep that netted millions of dollars worth of fake shampoo in China, phony cigarettes in Turkey and bogus booze in Chile. The first ever Interpol-led operation targeting illicit trade in Asia shut down 21 production sites operated by eight criminal syndicates making fake shampoo and toothpaste in southern China. More than 400 people were arrested in Thailand for hawking counterfeit clothing and DVDs, while in Vietnam police arrested an individual linked to $6 million worth of illicit electronic appliances. (Source yahoo.com)

First-of-its-kind state report - 2.5 million - 6.5% of Californians hit with a data breach in 2012 with retailers being #1 sector with 26% of cases The report states that those 1.4 million people would have been protected if only the "companies had encrypted data when moving or sending the data out of the [network]." 28 percent of the reported breaches in 2012 wouldn't have required notification if the data was encrypted at the time of the incident. It's worth noting that more than half of the breaches involved intentional intrusions from the outside or intentional acts from insiders. (Source csoonline.com)

With BJ's Wholesale and Best Buy Canada being the top senior Loss Prevention positions available in the market right now there are 7 other Director level positions available in North America


Quarterly Same Store Sales Results

99 Cents Only Q4 up 4.4% with net sales up 9.7%
Supervalu Q1 down 3% in retail food division and 1.9% at Save-A-Lot with food sales down 2.9% and Save-A-Lot down 1.6%
 

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Retail Crime News
 
GOTTA WATCH VIDEO - Store Owner Knocks Out Robber with Baseball Bat and Firemen Finish the Job in Calgary, Canada  A baseball bat, a stool and a couple of burly firemen were ready to jump into action when two would-be thieves tried to rob a jewelry store in northwest Calgary. Surveillance video from the store has surfaced on the internet showing a pair of young men in hoodies walk into the store with crowbars and start to threaten staff and customers. However, someone behind the counter clocks one of the thieves with a baseball bat. His friend tries to drag him out of the store, but a customer wielding a stool prevents him from leaving. (Source cbc.ca)

Brazen jewelry store robbery in Oakland caught on video  A jewelry store clerk was robbed at gunpoint. And thanks to the advice of the Oakland Police Department, she had security cameras installed so the whole thing was caught on video. But OPD says that because of low staffing levels, crimes where no one is hurt or killed take a lower priority. (Source abclocal.go.com)

St. Louis Clothing Store Hit Again by Smash & Grab Thieves.  An early-morning smash and grab left a huge hole in a downtown St. Louis clothing store. It happened just after 3:00 a.m. Thursday. Police say four people crashed a silver Jeep Liberty through the front door of the Fresh Image clothing store on North Tucker Blvd. The suspects are believed to have grabbed $15,000 of merchandise as they fled the store. (Source kmov.com)

Elderly Store Owner offers the robber a Tootsie Roll, but refused to give him cash. When the robber carrying a knife approached 96 year old Margaretta Wolf who was working behind the counter of the convenience store she has owned for the last 54 years, he was probably hoping for better results. Wolf told the robber, No; she was not opening the register and giving away her cash. In return, Wolf offered the robber all the Tootsie Rolls he could take. The frustrated robber fled the store with nothing and Wolf was not harmed. (Source yahoo.com)

Oakland Police budget cuts lead to uninvestigated Jewelry store robbery a month ago.  No injuries or anyone killed places the robbery of a local jewelry store on a long list of yet to be investigated crimes in Oakland, California. Police just don’t have the manpower to quickly assist the merchants with property crimes. It has been a month since the robbery of Au Grillz Jewelers was robbed by an armed gunman, but the owner is still waiting for detectives to investigate. Police advise merchants to have security cameras as a second set of eyes and an investigative tool for when that detective finally gets there. (Source abclocal.go.com)

Armored Car Guard mistaken for a Gunman, 911 called to The Marketplace Mall, in New York.  Shoppers at The Marketplace Mall called 911 Wednesday afternoon after mistakenly identifying a Loomis Fargo security guard as a gunman. The security guard was performing a routine stop when mallgoers became alarmed and called 911. There was some concern on Twitter, with one tweet mentioning a shooting -- “there was a shooting at martketplace mall...glad I don’t work there no more,” tweeted one user. The Monroe County Sheriff’s Office responded to the call, but there was no threat to shoppers. (Source 13wham.com)

Protesters in California attempt to storm a San Bernardino mall, turned back by security and police. A large group of pro Travvon Martin protesters gathered in a mall parking lot then attempted to storm a shopping mall in San Bernardino. Security was prepared for the event and was able to lock down the facility, Police gave the order for the crowd to disperse, and then 7 people were arrested for failure to comply. A local Chevron station was hit by a 10-15 person flash mob where the suspects opened merchandise without paying for it and fled the store. (Source theblaze.com)

A young Family Dollar employee still missing following the murder of her fellow store associate in Detroit.  Reward tops $11,000 in search for missing Dearborn Family Dollar worker. There is no motive. There are few clues, no answers, no arrest. There are desperate pleas. The mother of 20-year-old Brenna Machus, who vanished during an apparent robbery Monday night in Dearborn, faced a bank of TV cameras at an afternoon news conference Wednesday and appealed to her daughter's presumed abductor. Investigators are searching for Machus of Romulus, an employee who was last seen at the Family Dollar store in Dearborn. Employees found the store in disarray Tuesday morning, and police discovered the body of another employee, 20-year-old Dearborn resident Joseph Orlando, who apparently had been shot. (Source myfoxdetroit.com)

Crime Stoppers is offering a reward for information leading to the arrest of a masked gunman who robbed a T-Mobile Store in St. Clair Shores He told employees that he “had nothing to lose” because he has AIDS. The gunman carried two “laundry-type” bags into the T-Mobile Store on Nine Mile Road about 5:10 p.m. Tuesday and ordered all of the employees and customers to the floor. The gunman told the customers that he “has AIDS and would shoot them all if the police showed up because he had nothing to lose,”. He demanded one employee put money into one bag and forced another worker to put iPhone 5s and Samsung Galaxy cellular phones in the other bag. (Source detroitnews.com)

FBI issues federal warrant for “Dollar Store Bandit”.  I’m guessing the “Dollar Store Bandit” needed a little more money, so this time instead of continuing his string of dollar store robberies, he hit a bank. FBI Special Agent Stephen Emmett said Artavius Brown walked into the PNC Bank on Main Street in Tucker on June 21, 2013. "He advised them he wanted to cash a check, put a book bag up on the counter and from that point on he pulled out a weapon and announced a robbery," Brown is a suspect in 24 dollar store type robberies. (Source 11alive.com)

Four charged in South Florida T-Mobile armed robbery.  Four suspects have been arrested in connection with this week’s robbery of a T-Mobile store in Oakland Park. Two of the suspects, armed and wearing ski masks, hoodies and gloves, went into the T-Mobile store at about 9:45 a.m. Monday. They entered the store with their weapons drawn, and ordered the employees to a back room. While the employees were forced to lie on the floor, the suspects took 36 new cell phones worth about $21,000. Two accomplices acted as lookouts from a nearby Dunkin’ Donuts. (Source local10.com)

Sherwin William store employee may have assisted in burglary.  The Sherwin Williams store was burglarized on June 1, the front window of the store was smashed out, the safe was opened and the money was gone. Now, Batavia Police believe Rebecca Morse, 21 a former employee, may have supplied a key and assisted in the planning of the burglary in exchange for cash. (Source thebatavian.com)

 
ORC News
Sponsored by Protection 1
Organized retail crime gets federal recognition
As cases grow more severe, organized retail crime is gaining attention and notoriety across the country. Last week was a big step in the right direction. Local and federal law enforcement agencies in Miami, one of the top locations for ORC activity, recognized the growing issue in their community and formed the South Florida Organized Retail Crime Task Force. Retailers and NRF will work with the task force to provide information and perspective to assist with the overall mission – bringing ORC groups to justice. (Source nrf.com)

Baxter, Minn., police Sgt. Russ Wicklund recognized for busting 19 state $2.5M identity theft ring that hit retailers  It was a crime ring involving more than 100 people and victimized thousands of people in 19 states for millions of dollars. And it all started in Baxter at the Walmart Supercenter in 2008 when Baxter Police Sgt. Russ Wicklund connected the dots. Eventually, the investigation would be called Operation Masquerade and involve a task force of federal, state and local investigators. Just recently the fruits of their labors came together in convictions and prison sentences. The crime ring victimized thousands of people stealing their identities and Social Security numbers as well as tapping into their bank accounts. The criminal conspiracy, lasting from 2006 to 2011, was aimed at defrauding banks, bank customers and businesses. Victim information was used to create counterfeit checks and false identification documents. Expensive merchandise was purchased and returned for cash. Wicklund saw a connection between individuals committing crimes and knew there was a much larger case. He gathered evidence in the forms of receipts and video, and used facial recognition software. "We have documented over $2.5 million in loss and again it all started with an officer here in Baxter who through his tenacity really put this together,” Assistant U.S. Attorney Karen Schommer said. (Source brainerdispatch.com)

Seattle area Macy’s nabs shoplifters focused on North Face merchandise.  Four suspects, who are believed to have hit the Macy’s store four times over the past six weeks, have now been arrested. Downtown Seattle’s Macy Loss Prevention noticed four women with empty bags walking around the North Face department and taking large amounts of merchandise off the racks last Thursday night. Two of the women dropped concealed merchandise on the floor in front of Loss Prevention and then were asked to leave the store. One of the women became belligerent and swung a metal chain but missed hitting a store detective. As the four left the store the EAS alarm sounded, all four were arrested outside the store, two on robbery charges. (Source komonews.com)

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Vendor Spotlight
 

APIS and Aspect Users:
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For ten years, the Aspect and APIS teams have brought together their user communities to share best practices and learn how to leverage these powerful tools throughout the organization. Participants also were able to work directly with the development and support teams to help enhance the products to meet the specific needs of the retail loss prevention industry.

Verisk Retail is bringing these two groups together with our inaugural user conference–InterACT 2013. Attendees will experience three days of education, networking and inspiration, all designed to enhance the experience of our Verisk Retail products.

Our retailer led Conference Steering Committee has created an agenda sessions specifically for Aspect and APIS users as well as general sessions relating to data analytics, new retail trends, and personal development.

New Venue

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Featured Job Listings
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Global Investigations & Compliance Mgr
Ace Hardware Corp.
Oak Brook, IL
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Director of Asset Protection
Walgreens
Deerfield, IL
Walgreens

Asset Protection Manager
The HoneyBaked Ham Co.
Alpharetta, GA
The HoneyBaked Ham Co.

Mgr, Asset Protection RSC
Winn Dixie
Baldwin, FL
Winn Dixie

Director of LP
Best Buy Canada
Burnaby, British Columbia
Best Buy Canada
Market LP Director
Duane Reade
New York, NY
Duane Reade

Senior Director LP
Corporate
Hoffman Estates, IL
Sears Holdings Corp

Dir, Security Risk Info & Analysis
Target
Minneapolis, MN
Target

Senior Director, LP
Sears
Corporate
Sears Holdings Corp

Sr Mgr of Global Security
YUM! Brands
Louisville, KY
YUM! Brands
Director of LP - East Zone
Express
Miami, FL
Express

National Account Mgr
Confidential
Northeast
Downing & Downing
Dir of Loss Prevention
Confidential
Philadelphia, PA
Downing & Downing

Director of Loss Prevention
Confidential
Central Midwest
Downing & Downing

National Account Sales Mgr
 

Confidential
Chicago, IL
Downing & Downing

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Home Depot
Salt Lake City, UT
Home Depot
Dept Mgr Store LP & Safety
Lowe's
Frankfort, KY
Lowe's
LP Manager
Sears
Colorado Springs, CO
Sears Holdings Corp
LP Manager
Sears
Houston, TX
Sears Holdings Corp
LP Manager
Sears
Beaumont, TX
Sears Holdings Corp
LP Manager
Sears
Fayetteville, NC
Sears Holdings Corp
LP Manager
Kmart
Philadelphia, PA
Sears Holdings Corp
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Kmart
Roanoke, VA
Sears Holdings Corp
ETL Asset Protection
Target
Albany, CA
Target
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Target
Saginaw, MI
Target
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Target
Vestal, NY
Target
District LP Manager
Banana Republic
Miami, FL
Gap Inc
LP Lead
Sears Canada
Abbotsford, BC, Canada
Workopolis
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TJX Companies
Hamilton, OH
TJX Companies

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Your Career
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The 6 Steps For Retaining Good Employees  Finding good employees is hard, but keeping them at your company is even harder. As a manager you need to understand your employees career goals and aspirations, so you can try to meet their needs so they don't leave. Building that trust is the key, and here are some valuable ways of doing so. (It's all about communication)

3 Ways to Be an Ideal Coworker
Figuring out how to be an essential asset to your coworkers is key. Easier than it sounds, I know. Everyone knows the basic guidelines, don't be late for work, pull your own weight, but here are some other key guidelines to help. (Make time for coworker lunch)

Give Your Team a Motivation Boost
Employee engagement is becoming a driving issue in companies. The happier your employees are, the harder they work for you. Gallup's recent report shows that over two-thirds of working Americans aren't engaged! Follow these ways to keep your team motivated and engaged, so they continue to work hard. (Workers are not robots)

Make your Team More Collaborative: Just Move the  Furniture 
The key to nurturing collaboration could be something you learned in elementary school. Sitting in a circle can lead to wanting to feel included and encourages people to (feel part of the group.)

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Tip of the Day
Sponsored by Vector Security

"You're not a candidate for the position"

Your boss leaves the company and that's what you hear. How many thousands of people have heard this gut-wrenching - breath-taking comment and after a phone call with your spouse decide "I'm out of here"? That night, dusting off your resume and filled with an anger, you think about all you've done and accomplished and all the hours you've spent trying to support your boss and the company. You start to establish timelines and make commitments about when you'll have that new job. You start emailing all the recruiters and update Linkedin and, filled with a new sense of purpose and trying to rebuild your self-esteem, you suddenly start to see reality. The wall appears. The market is tough and competition is all over the place. Posted jobs get hundreds of responses and you become one of many. But you missed the first step. And you didn't hear the right message when they told you - "you're not a candidate for your boss' job."

The right message was - you haven't put yourself, in their eyes, in the right position to be considered. So the first step has to be finding and creating a way to do just that if at all possible and at any cost. Because that response should in fact ignite you and challenge you to become a candidate and to take all that you've learned and accomplished and reinvent yourself and reinvent the loss prevention services you and your team are delivering. Take that comment as a challenge first and develop a response. Not in words to the executive or company that shared it with you, but in actions, in your performance, and in your programs. Tear everything apart that you're doing and take a fresh look at it. Reinvent and create new approaches. Take some old programs and make them new and fresh. Separate yourself from the old and show the company and the executive that told you this - "you're not a candidate" - that you can be and that you've got the right stuff that will add value and make a difference. And that you're not part of the old program but instead you're part of the new direction and you can deliver the results they need all you have to do is go create the new direction.

Everyone in retail now is talking about reinvention, and how the entire retail industry has to change and evolve in light of the ever dominating online retail pressure. Well this same principal applies when you hear you're not a candidate for your boss' job. The question is how do you respond?

Interestingly enough the story above in fact happened recently and we were honored to play a part in helping one executive reach their dream and become the new senior LP executive of their company. Much too often retail America believes they have to bring in fresh new talent in order to reinvent and maximize employee performance when all the while the executive is sitting right under their nose. The only problem is the executive himself hasn't realized that it's all in the timing and when the time comes you've got to reinvent yourself and put them in the position of saying "We just can't believe how you've done this and how you've pulled this off. But we'd like to consider you for this job and we've set up some interviews for next week." Now what do you do?



Just a thought,
Gus Downing

Gus Downing

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