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July 25, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Tina Sellers has been named Director of Loss Prevention for Delhaize America - Operating the Hannaford Bros. & Food Lion Supermarkets on the East Coast.  Tina has been in a variety of leadership roles in the Loss Prevention Industry. She was most previously the Vice President for GameStop for over eleven years as well as their Director of Loss Prevention for over six years. She has also worked as Director of Loss Prevention for Wherehouse Music and Wet Seal/Contempo Casuals, Regional Loss Prevention Manager for OfficeMax and Staples, and District Asset Protection Manager for Mervyn's. Tina has been in this industry for over 28 years. She earned her Bachelors of Science degree in Public Law and Government from Eastern Michigan University, and acquired her Juris Doctorate in Law at the University of Toledo College of Law. Congratulations Tina!

Unsealed Court Documents Show 7-Eleven & J.C. Penney hit by Largest U.S. Data Breach in history  7-Eleven Inc. was among more than a dozen companies that were the target of one of the largest alleged data breaches ever uncovered. According to court documents unsealed today, five men living in Russia and the Ukraine allegedly stole more than $300 million from several companies, including 7-Eleven, Visa Inc. NASDAQ, J.C. Penney Co. Inc. and JetBlue Airways. According to the Wall Street Journal, the alleged scheme ran from 2005 until 2012, when the accused were able to gain access to computer systems and make huge profits from stolen credit cards and identity information. The five men, Vladimir Drinkman, Aleksandr Kalinin, Roman Kotov, Dmitry Smilianets and Mikhail Rytikov conspired in a "worldwide scheme that targeted major corporate networks, stole more than 160 million credit card numbers and resulted in hundreds of millions of dollars in losses," Paul Fishman, the U.S. attorney in New Jersey, said in a statement. (Source csnews.com) (Source nytimes.com)
 
Retailers fail to face up to online fraud in the UK, survey shows  One in five retailers is not taking online fraud seriously enough, the latest Retail Fraud Survey by retail business process firm Martec International shows. Many smaller retailers are paying seven times more than they should in chargeback fees due to fraud, according to the study sponsored by anti-fraud firm Kount and cash handling systems firm Volumatic. The study, which included 100 UK retailers, revealed that, when tackling online or multi-channel fraud, retailers typically do not have a single person responsible. Instead, responsibility for tackling online threats is generally part of three or four people’s job descriptions. This disjointed approach to fraud prevention resulted in 22% of respondents being unable to give a clear figure of how much their online fraud prevention costs were, the study found. Chargebacks were an average of 0.48% of sales across all sectors, but has high as 0.8% for small format speciality retailers. This sector was followed by: mass merchants and department stores (0.45%); large format speciality (0.31%); leisure and hospitality (0.29%); and home shopping (0.18%). (Source computerweekly.com)

$8.6M dollar verdict upheld against Monitronics in residential case that could impact the industry  An appeals court in Georgia has upheld a trial court’s $8.6 million verdict against Monitronics, affirming the lower court’s decision that a customer raped in a home invasion suffered harm as a result of the company’s negligence. Monitronics had a contract with the customer that carried a $250 limitation-of-liability clause. However, at issue in the lawsuit was whether a Monitronics dispatcher acted outside the provisions of the contract after a series of alarms went off at Velma Veasley’s home on a spring day seven years ago. While the female customer was at work her motion detectors went off 5 times and police finally stopped responding unless a key-holder was present. Monitronics tried a number of times to reach the customer unsuccessfully. When the customer returned home she triggered the internal door alarm and the alarm representative told her the alarm most likely sounded because the door she entered did not have a delay timer. The customer "did not believe that the representative was correct about the delay timer, but she nevertheless accepted her explanation and remained in her home.” About 20 minutes later, she was grabbed by a stranger brandishing a knife, court records say. The next several hours were the stuff of a nightmare. This month, the appellate court agreed with the trial court that the $250 limitation-of-liability clause in the contract was unenforceable, on the grounds that the Monitronics representative, who called before Veasley was confronted by the intruder, acted outside the provisions of the contract, and thus waived any right to exculpatory protections. (Source securitysystemsnews.com)

DTT opening new office, plans to hire 500 - with plans to break into the convenience store and small-box retail market  DTT Surveillance, a manufacturer and integrator of video surveillance solutions, is opening a new corporate office in Las Vegas, plans to hire 500 new employees and is breaking into two new vertical markets. The new corporate office will house three different departments: an additional technical support group providing 24/7 service to DTT customers; a loss prevention department that provides LP services such as smart audit, employee background checks and slip-and-fall investigation services; and a sales department. DTT “has a few hundred convenience stores already” in places where a convenience store is colocated with a McDonalds or other fast food stores. The new Las Vegas-based sales team will be charged with “going hard directly at big C-store [brands] such as 7-11 and Arco,” he said. It will also look to bring on small-box retailers such as Foot Locker or other “retailers with a smaller size, analogous to C-stores. At this stage we’re not going after a Sears or Walmart or Kmart. That’s not our gig.” (Source securitysystemsnews.com)

Just another retailer? The Italian mafia - Europe's trade gangs - Chinese organized crime groups - the criminal underbelly of retail trade in the European Union  And it's all about avoiding or reducing customs duties - valuation fraud costing hundreds of millions. Criminal groups trying to evade tariffs by lying about the real value of clothing sold in the EU, China's biggest export destination, had singled out the southern Italian port of Naples as their entry point. There they were declaring pairs of jeans for as little as a euro each and T-shirts for 50 cents. Europe has become a bonanza for trade gangs which exploit the free movement of goods within the EU by importing where there are fewest controls, and the mafia and other crime gangs are running the show. Just another example of how the crime world is impacting the retail industry worldwide. Investigators say counterfeiting often accompanies valuation fraud to boost margins further, and in 2011 three quarters of all fake goods seized at European borders came from China. (Source reuters.com)

American Eagle opens San Francisco omni-channel development office
  American Eagle is opening what it calls a “progressive technology” office in San Francisco. The almost 10,000-squ.-ft. office, located at 49 Stevenson Street, will offer a space for engineers, designers and digital marketing teams to work on American Eagle’s omni-channel initiatives. Based in Pittsburgh this retailer is all-in with omni-channel and if you thought it wasn't a real development - think again, as it is coming full speed ahead. And where are the Loss Prevention opportunities? (Source chainstorage.com)

A historical overview of the cyberattack landscape
  The worldwide cybercriminal community has grown and evolved to include a diverse cast of characters that include pranksters, lone wolves, organized gangs, nation states, and hacktivist groups. (Source net-security.org)

Correction: Yesterday's posting of "Two Dallas senior LP positions eliminated" was incorrect as one of them, EZ Corp, is in fact located in Austin, TX.

Quarterly Same Store Sales Results

Cabela's Q2 up 10.5% with total revenue up 20.7%
Destination Maternity Q3 up 4.9% with net sales up 2.2%
Carter's retail Q2 up 3.9% with sales up 17.8%



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Retail Crime News
 
Yesterday's Everett Mall Macy's gunman is 11 time felon and Department of Corrections escapee  The shoplifter who Macy LP officers took down Wed. night is an 11 time convicted felon in Washington state. He and his female accomplice had stolen a T-shirt and was stopped when trying to leave Macy's. A brawl started and the suspect was fighting with the LP officers. Two off-duty officers in street clothes who arrived at the mall joined in and helped security. The suspect pulled out a 40-caliber handgun and fired a shot which hit a metal door frame. His female accomplice escaped and is still at large. The suspect has 11 felony convictions as well as a felony warrant for Department of Corrections escape. (Source kirotv.com)

Chicago Police issue alert - "Flash Mob" teen girls robbing loop retailers in Chicago in the last month  The Chicago Police Department has issued an alert to stores in the central district of the city warning of a rash of robberies committed by groups of teen females. Police believe the females are responsible for three retail robberies over the past month. The suspects attempt to shoplift items from the store, and when confronted by employees, use force or the threat of force to get away. Perez says this type of crime has always been a problem with criminals working in groups and pretending they don't know each other. (Source nbcchicago.com)

Cadillac, MI., man could face life in prison for habitual offender felony shoplifting charges  Jonathan Louis Nelson, 32, has been arraigned in Wexford County on four counts of shoplifting at the Meijer in Haring Township between May 21st and June 7th. He is charged with first-degree shoplifting, second or subsequent offense, in connection with a May 21 incident. Given a habitual offender, fourth notice, Nelson could face up to life in prison if convicted. According to court records Nelson has convictions for attempted forgery and selling drugs in 2003 and passing bad checks in 2006. (Source cadillacnews.com)

Father and Son Fight With Home Depot Security in St. Peters  St. Peters Police said the duo stole shingles from the store July 7 and attempted to do so again Sunday. St. Peters Police said Joshua and Robert J. Wilson stole 13 packages of shingles from Home Depot on Mid Rivers Mall Drive July 7, and returned to the store Sunday and attempted to steal 13 more shingle packages. Two security guards went out to the Wilsons’ car to stop them from driving off. Police said Joshua Wilson punched one guard in the face, kicked him and attempted to flee. Robert J. Wilson, who was driving, struggled with the guard before being detained, police said. Joshua Wilson, 21, was charged with second-degree robbery, and Robert J. Wilson, 48, was charged with felony stealing. (Source stpeters.patch.com)

Armed robbery trio enter pleas in Bay Area Craigslist heists  The pleas stemmed from armed robberies involving Craiglist.com advertisements that took place in August in eight cities throughout the Bay Area, police said. In each case, the victim reported that they had all placed an advertisement on Craigslist.com selling electronics, expensive shoes or designer watches. The victims were contacted by the suspects by telephone or by e-mail and a meeting place was set between the victim and suspects. The meetings between the suspects and victims all slightly varied, but generally, the suspects produced a firearm and demanded the items. In a few cases, the victims were battered when they did not comply with the demands. All three defendants remained behind bars on Wednesday at the Santa Rita Jail. (Source mercurynews.com)

FBI using the Hobbs Act to charge Cell Phone Store robbers with Federal Crimes; if convicted facing 20 years to life.  Yesterday in Brooklyn, N.Y., FBI agents arrested two men in connection with the brazen armed robberies of T-Mobile stores in Paramus and Woodbridge. Brooklyn residents Unique Randolph and Sulayman Graham are both charged with one count each of committing a Hobbs Act robbery. Randolph is also charged with using a gun to pull off the heist. The FBI has been investigating and continues to probe a series of armed robberies in Bergen, Middlesex and Union Counties, between May 2012 and January 2013. According to one of the criminal complaints, earlier this year, Randolph and another man entered the T-Mobile store in Paramus. After tying up two employees and a customer and forcing them to lie on the floor, they men forced a third employee, at gunpoint, to fill two laundry bags with more than 70 cell phones. During the robbery, a UPS employee walked into the store and was forced at gunpoint to join the restrained group. If convicted of the Hobbs Act robbery charges, both defendants face a maximum penalty of 20 years in prison. Randolph could be sentenced to life because he allegedly used a weapon while committing the crime. (Source nj.com)

8 to 10 people hit Wal-Mart store in Mobile, AL.
A witness says the group disabled a locking mechanism to a cabinet that secured more expensive items. The group reportedly concealed the items in their clothing or bags and left the store. Among the items stolen were a 32Gb Nexus 10 Google tablet, a Nook e-reader, two sets of BEATS headphones, an Android tablet and a set of sub-woofer speakers. They escaped in two vehicles. (Source al.com)

Miami International Mall Jewelry store hit by roof top bandits.  Police are investigating an overnight burglary at a jewelry store inside the Miami International Mall in Doral. According to City of Doral Police, the suspects entered the Mayors Jewelry store through the roof of the mall, Tuesday night. The burglars stole jewelry before leaving the same way they came in Miami International Mall Manager Alein Cadalso released the following statement Wednesday afternoon, "Miami International Mall has always been committed to providing a safe and secure shopping environment. Our primary concern is for our customers and mall employees, and we are thankful no one was injured during this after hours incident." Police have not released any information as to what was taken. (Source nbcmiami.com)

Framingham police search for a violent jewelry robbery suspect.  Framingham Police are searching a man who disguised himself with bandages and violently robbed a Rte. 9 jewelry store at gunpoint on Tuesday. The unidentified man got away with "hundreds" of dollars and sent a Gold Refinery clerk to the hospital. The clerk said the man came into the store around 5:15 p.m. and attempted to sell a ring and a bracelet, police said. The clerk said no to the ring, but was willing to pay $10 for the bracelet. The man agreed and left to get his ID. The man returned 15 minutes later with his face swathed in gauze bandaging. Armed with a semi-automatic handgun, he demanded cash. The victim was asked to go into the backroom of the store, she refused and the robber beat her. (Source wickedlocal.com)

Orlando Cellphone store employee tries to run from robber but is chased down.  Orange County deputies are searching for a man who robbed a cellphone store employee at Simply Mobile along the South Orange Blossom Trail. Authorities said the robber even chased after a co-worker when the man ran for his life. Co-Manager, Joshua Arnold said the man was caught on store surveillance video, at first pretending to be a customer shopping for a cellphone. However, the robber pulled out a semiautomatic handgun and pointed it at him, demanding money. Arnold said his instinct, was to run, but the man with the gun followed him. "I was about 10 feet from the back door and he said, "Don't move or I'll kill you,'" said Arnold. "So, I stopped there, figured I wouldn't make it." The man tied Arnold up and cleaned out the store, taking cash and about 12 phones. (Source myfoxorlando.com)

Santa Clara police: 3 people arrested after gun store burglary; stolen guns tossed out of car.  Three San Jose residents tossed stolen guns out of their car as they unsuccessfully fled from officers responding to a smash-and-grab burglary at a gun store and range. All of the stolen weapons, which include two long guns and five handguns, were recovered in the aftermath of the burglary reported at 3:30 a.m. Wednesday. Police were alerted to a burglary at the business after the break-in where intruders smashed through a window tripped a silent alarm. During the short pursuit, officers reported seeing two bags, later determined to contain the stolen guns, being thrown out of the vehicle. (Source nbcbayarea.com)

Florida Mom uses children to steal a wallet, then charges up the credit cards.  Working as a well trained team, the Mother used her children to cause a distraction at the register of a Gymboree, just long enough to grab a customer’s wallet and cellphone. Once they had the wallet, the team of thieves fled the store. Within an hour, the credit cards were used at Pier One and Foot Locker in the Edison Mall. The suspect attempted a third transaction for $600, but the card was declined. (Source abc-7.com)

Customer shot in a robbery attempt outside a Big Lots store in Las Vegas.  A man is suspected of shooting a man and attempting to rob him Wednesday night in a Big Lots parking lot. Metro Police responded the shooting about 8 p.m. at a Big Lots store on Flamingo Road and Boulder Highway. The victim had been driving in the parking lot when the gunman approached his car on foot and demanded his wallet, police said. When the victim refused, the suspect shot him in the upper torso. The victim was transported to Sunrise Hospital and Medical Center in critical condition. (Source 8newsnow.com)

Customer robbed in parking lot of Lynnhaven Mall; two arrested when vehicle crashes.  A customer was robbed at gunpoint in the parking lot of the Dave and Buster’s at the Lynnhaven Mall in Virginia Beach. Three suspects robbed the customer, two fled in a car, the third female suspect fled on foot. Police were notified of the description on the get a way car, after a short chase the suspect’s vehicle smashed into a guard rail and the suspects were apprehended. The third suspect is still at large. (Source wvec.com)

Two charged in attempted robbery of Mebane jewelry store; employees pepper sprayed.  Two men are facing several charges after police linked them to an attempted jewelry store robbery earlier this month. Thomas Porter, 20, and Darren d Hart Jr., 22, are both charged with attempted armed robbery with a dangerous weapon, second-degree kidnapping and assault by pointing a gun. The men are accused of going to Ashley and Co. Jewelers in Mebane on July 19 and trying to rob the store. According to Mebane Police, the men initially made a pretense of shopping, before one of them took out a semi-automatic handgun to rob the jewelry store. During the robbery, an altercation occurred between the robbers and the employees. One employee was sprayed with pepper spray and another was punched in the face. (Source myfox8.com)

 

Press Release
 



4th Annual CLEAR Conference
Nov. 4th-7th, 2013
Atlanta, Georgia

 

The annual CLEAR conference will be held in Atlanta November 4th - 7th. We have an awesome agenda planned! Every year, we keep getting bigger and better.

2013 ANNUAL TRAINING CONFERENCE AGENDA

Monday, November 4, 2013
3:00pm – 4:30pm Board of Directors Meeting Board Room
4:30pm – 6:00pm Pre-Registration - Registration Desk
4:30pm – 6:00pm Exhibitor Set up
7:00pm – 9:00pm Welcome Reception - Hospitality Room
Tuesday, November 5, 2013
7:15am – 8:00am Registration - Registration Desk
8:00am – 8:30am Opening Ceremony & Awards Presentation
8:30am – 09:15am National Retail Federation
9:15am - 10:45am ORC & Terrorism
10:45am – 12:00pm Combating Fencing Operations
12:00pm – 1:00pm Lunch (on your own)
1:00pm – 2:15pm Commercial Burglaries
2:15pm – 3:30pm Gang Investigations in Relation to Property Crimes
3:30pm –5:00pm Active Shooter and Emergency Response
7:00pm- 9:00pm Reception & Networking - Hospitality Room
Wednesday, November 6, 2013
8:00am –9:00am National Perspective to the ORC Problem and Response as seen from the Daily’s Reporting, Gus Downing - Publisher and Editor
9:00am – 10:00am Dr Read Hayes - Loss Prevention Research Council
10:00am – 11:00am Pawnshops Role in ORC
11:00am-12:00pm CRIMEDEX
12:00pm -1:00pm Lunch (on your own)
1:00pm – 5:00pm Statement Analysis
5:00pm – 6:30pm Reception & Networking - Hospitality Room
Thursday, November 7, 2013
08:00am – 8:30am Legislative Overview
8:30am – 9:45am Cell Phone Investigations
9:45am – 11:00am Gift Card Fraud
11:00am – 11:30am Open Discussion
11:30am –12:00 pm Closing

**********Agenda subject to change.*************

Online registration is available
here.

 

ORC News
Sponsored by Protection 1

ORC ring leader & eBay seller skips bail and disappears in Clark County, WA.  A Clark County judge on Wednesday authorized a warrant for the arrest of a former Meals on Wheels board member who vanished after being charged with operating a sham business buying and selling fraudulently-obtained gift cards. Fred J. Engh, 30, was released May 31 on $100,000 bail after pleading not guilty to 55 charges. Engh is accused of leading a network of shoplifters who swiped merchandise from stores and then returned the items for store credit on a gift card. Then, the shoplifters allegedly sold the gift cards to Engh for about 40 percent to 75 percent of face value. He is accused of purchasing the goods, knowing that they were stolen, and selling them from his home on eBay for hundreds of thousands of dollars in profit. The organized shoplifting ring operated in Washington, Oregon and Nevada. Clark County sheriff’s detectives began investigating Engh in February after meeting with multiple retailers who provided information that Engh was inquiring into the value of hundreds of gift cards. (Source columbian.com)

ORC gang of 4 sentenced to prison in Rockford, ILL.  The four member gang created counterfeit checks and fake ID's to buy things from one large chain store, then they'd return it to another location for cash. One was sentenced to 2 years in federal prison and must pay $212,542 in restitution. Another was sentenced to 5 yrs and one to 1 yr. with the last one to be sentenced in September. (Source wrex.com)

Cell Phone Thief Targets 2 Local H.H. Gregg Stores in Pittsburgh, PA.  A thief with a very specific shopping list took nearly $10,000 worth of merchandise Sunday from two H.H. Gregg stores. (Source pittsburgh.cbslocal.com)

Facial tatoos helped bust an ORC duo hitting Nordstrom for handbags at Town Center Mall  Investigators said the 23-year-old walked into the Nordstrom at the Town Center at Boca Raton mall on Monday and ran off with five handbags valued at $1,450. The bags were sold for cash to keep him from getting evicted from his Hallandale home, according to a Boca Raton police report. But the cash wasn't enough because a day later, police say Bonilla was back in the store as his getaway driver, Laneshia Watson, 23, of Hallandale Beach, waited in a car outside with three kids. Watson told police Bonilla was still $175 short after selling the handbags, so after a job interview on Tuesday, he came back to the Nordstrom. (Source sun-sentinel.com)

ORC Duo busted stealing liquor from Safeway and QFC stores in Seattle  Issaquah police have arrested a man and woman in connection with a series of liquor thefts from Eastside supermarkets. The suspects, an 18-year-old SeaTac man and 39-year-old Seattle woman, were arrested Sunday during a traffic stop as they tried to flee from a recent theft, police said. Police said they also found 30 bottles of liquor and evidence of numerous thefts. The pair targeted QFC and Safeway stores in Issaquah, Kirkland and Redmond, police said. They have been booked into the King County Jail for investigation of organized retail theft. (Source seattletimes.com)

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Vendor Spotlight
 


Checkpoint Systems Introduces Premium Protection Against Theft for Luxury and High-end Retailers

EVOLVE Exclusive F10 Underfloor Solution Offers Retailers the Full Protection of an EAS Antenna Virtually Invisible to the Shopper


THOROFARE, NJ, USA, –  Checkpoint Systems, Inc. (NYSE: CKP), a leading global manufacturer of shrink management solutions, today announced its new underfloor Electronic Article Surveillance (EAS) antenna designed primarily for luxury and high-end retailers who require a discreet but high-performance security system. Hundreds of EVOLVE Exclusive F10 are already in retail stores around the world delivering exceptional results in reducing shrink, improving merchandise availability and helping to enhance the consumer shopping experience.

Designed primarily for luxury apparel, jewelry or accessory retailers for whom store aesthetics is paramount, the EVOLVE Exclusive F10 sits below the shop’s floor while still providing excellent range of detection. The system can be configured to cover entrance doorways of up to 12m/ 39.4ft wide addressing some retailers’ preferences for an open entrance without visible antennas. Now department stores in a mall setting have a viable solution to protect their multiple entrances.

Farrokh Abadi, president and chief operating officer, Shrink Management and Merchandise Visibility Solutions, said, “We designed this new ``invisible´´ EAS solution by partnering with some luxury brands for whom creating a positive shopping experience for customers was as important as protecting their merchandise. We are proud that our new underfloor EVOLVE Exclusive F10 meets their requirements with regard to merchandise protection as well as the aesthetics and design of their floor space.”

Checkpoint designed the EVOLVE Exclusive F10 to protect the large aisle widths of many store entrances and withstand the heavy weights associated with high traffic and goods moving through a retail store entrance.

While the antenna remains out of sight, when a theft attempt happens, different alarm detection notifications are available according to the retailer's preference These include external audible alarm, flashing lights, pager notifications and other options that follow the retailer's loss prevention policies. The EVOLVE Exclusive F10 system is also compatible with Checkpoint's VisiPlus Overhead sensor to provide Smart Alarm Management and visitor counting data.

This new solution supports Checkpoint’s iMAP (Intelligent Merchandise Availability Program) which helps retailers manage shrink and improve inventory visibility while enhancing the shopper’s experience by improving merchandise availability. The iMAP solutions set is purpose-built for retail, combining hardware, software, consumables, services, and business processes to address retailers’ merchandise availability needs.

EVOLVE Exclusive F10 is available immediately.

Contact
Laura MacSweeney
George Cohen Communication
Laura@gccpr.com
781 395 6420

 

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How to Fix the Bad Employee Syndrome
This problem is best fixed by the one who leads: when employees lack the self-confidence to let the boss know when something is silly or a bad idea, it's up to the head honcho to use his or her influence to make the workplace a safe environment for voices to be heard. Use this author's insights as to how he cured his bad employee syndrome and give your workplace a place where (positive communication can happen.)

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eadership Lessons from the Harvard of Europe  French business school, HEC Paris, is more than just the number four school worldwide, and there is a reason so many CEOs graduate from this college. What makes it such a leader of the universities and a breeding ground for future leaders of the world? Watch this interview and utilize this school's tactics of motivation and innovation in your own organization. (Leadership is more than just knowledge)

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5 Ways Leaders Earn Respect From Their Employees 
You must never stop trying to earn respect from your colleagues. Even as the workplace evolves and becomes more trustworthy, and mindful of worker's needs, leaders are not simply owed unearned respect. In today's workplace, influenced by the millennial generation, proof of performance is a must have before respect is earned. (Use these five tactics to be a leader who puts the people first)

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Tip of the Day
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Getting side tracked - The quickest way to ruin a week

Seems like everyday we spend so much time dealing with that day's dysfunctions and disruptions that staying focused on the priorities and moving the dime on bigger issues becomes an internal frustrating struggle. With each weekend's subconscious priority list, we charge in Monday with aspirations of great accomplishments only to find that by Friday we're lucky to have hit on 25% of them and if we've moved the dime on some we've had a great week.

Getting side tracked is almost an inherent consequence of social interaction itself and allowing it to prevail for some becomes their rock to hide behind when being held accountable for performance. The key is staying focused on your vision of the week and making sure you hold yourself accountable to reasonable goals and objectives, while at the same time evaluating and measuring the daily distractions that truly require your attention without sacrificing your vision. Certainly we all have those issues that pop up that require our immediate and total attention, and that category of events is usually the reason we all have jobs, but outside of that group we all have to be careful about how we allow the daily distractions to impact not only our productivity and weekly objectives but also our emotional responses. If there's one thing that can ruin a week, it's our emotional reactions to what's going on around us. And as an executive you've got to keep your emotions in check, your weekly objectives in the front of your mind, and be able to manage the daily distractions effectively without sacrificing your vision of what you need to accomplish each week.

A one line tip - If you're actively involved in a search, please establish an email account using your name - make it easier for them!

Just a thought,
Gus Downing

Gus Downing

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