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July 29, 2014

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News Brief
Sponsored by WG Security Products, Inc.

The NRF's "Women in LP Caucus" Committee Chair Joan Manson - This week's LPNN episode  The retail Loss Prevention industry has had a difficult time recruiting and retaining women, as have all of the various security and law enforcement related groups in the protective services category of the Department of Labor. According to the most recent National Retail Security Survey women account for 18.4% of our population. Which represents one of the strongest groups throughout the entire category. With a 13% population in cyber security, 13% in law enforcement, and 11% in information security, the retail industry has shown that it's one of the most attractive professions throughout the United States. Certainly we have a long way to go in making it even more reflective of our society and attracting more women to our industry. The NRF's Women in LP Caucus committee has been doing a great job over the years of providing mentoring and networking functions and we took the time to discuss it with their Chair Joan Manson at the recent NRF LP Conference last month. Be sure to catch the episode and see how you can get involved.

Kroger conducts first company-wide "Code Adam" in 2,600+ stores on the same day - Leading the way for Safe Shopping  The Kroger Co. conducted its first enterprise wide Code Adam test today at all of its 2600+ stores. The Code Adam program is tested regularly at its stores but this year a special emphasis has been placed on this very important program. As such, senior management across the company aligned to ensure that every store would conduct the test on the same day to remind our associates and customers of the company commitment to furnishing a safe shopping experience for their families. Code Adam is a "missing child" safety program - named in memory of Adam Walsh, the 6-year-old son of John Walsh (the host of Fox's America's Most Wanted). Thanks to Kroger's LP leadership for sharing the story with the Daily.

Rent-A-Center restructures - Vice President of LP and 3 Regional LP Managers eliminated

Retail is #1 sector for lawsuits by patent trolls - With Best Buy, Target and Wal-Mart the top patent-troll targets  The Wall Street Journal has a report on the numbers from research firm Patent Freedom: So far this year, 136 retailers have been named in 264 lawsuits brought by trolls, which are less-colloquially referred to as NPEs, or non practicing entities, which buy patents on the open market and then look for somebody to sue for infringement. Many of the suits revolve around technology used by retailers for store management or mobile shopping, but from the trolls' perspective, it's more profitable to sue the retailers individually than the company making the technology. One theory is that patent trolls hope that unlike tech companies, retailers aren't used to dealing with troll suits and will settle quickly. (Source

HBC Department Store Group to deploy beacons in North American stores  HBC Department Store Group today announced it is deploying the Swirl in-store beacon marketing platform to deliver digital experiences to consumers’ smartphones while they shop in the company’s department stores in Canada and the U.S. Using beacons installed in merchandising areas throughout stores, Hudson’s Bay and Lord & Taylor. (Source

Meet Dollar Tree, The New $18 Billion Power Retailer - Wal-Mart's & Target's push for smaller stores may speed up!  The acquisition of Family Dollar by Dollar Tree Dollar Tree has created, overnight, an $18 billion 13,000 store powerhouse. This newly combined company has some pretty big implications for not just the deep discount segment of retail, but mass merchants too. Mass retailers that are likely the wariest. Chains from Walmart all the way down to regional players such as Shopko have been chasing these shoppers for decades. As long as the three largest deep discount operators were slugging it out — and Family Dollar was losing — the larger retailers could focus on fixing other parts of their business and take some time to develop smaller formats that are better able to compete. That is no longer true. It’s possible that Walmart will consider an acquisition, maybe even of Dollar General. Walmart may consider kicking its small format expansion into high gear. It already has plans to open roughly 300 small-format stores this year but could get more aggressive. There will be 13,000 stores and a CEO with an eye for growth. Meet Dollar Tree, the new power retailer. (Source

Small Merchants at Increased Risk of Data Theft - Working with your POS provider  80% of attacks by hackers on retailers prey on the estimated 5 million small to mid-sized retailers in the U.S., leaving only a small percentage on the less than 2,000 merchants who process between one and six million credit or debit transactions per year. That's according to the PCI Security Standards Council, a global forum made up of the largest credit card companies that oversees data security compliance. However, the majority of this group’s scrutiny still falls on a small number of very large retailers, which has allowed the exponentially larger group of small merchants to slip under the compliance radar. Retailers are ultimately responsible for securing customer data, but the POS provider is a vital partner in this pursuit and can implement tokenization and P2PE technology. (Source

Payments, Fraud By The (Fed’s) Numbers
new Federal Reserve report shows how crooks are chipping away at the industry’s fraud defenses. The192-page “2013 Federal Reserve Payments Study Detailed Report” provides more detailed information about the summary findings the Fed published in December. In 2012, general-purpose credit, debit and prepaid cards represented 92 percent of the total unauthorized transactions identified as third-party fraud and 63 percent of the value of those unauthorized transactions. Unauthorized third-party fraud payments initiated by check ($1.1 billion) and ACH ($1.2 billion) were small relative to the total authorized values for check and ACH respectively, the report notes. Among the fraudulent transactions in 2012, 13.7 million were by credit card, 14.9 million by debit or general-purpose prepaid card, and 1.3 million via ATM withdrawal. By value, credit card fraud totaled $2.3 billion in fraud by credit card, debit or general-purpose prepaid card represented $1.5 billion, and ATM withdrawals $300 million. In terms of total value of unauthorized third-party fraud card payments, card-present, at $2.4 billion, was greater than that of card-not-present, which totaled $1.6 billion. (Source

Take a tour of Target's new TargetExpress - Everybody's getting into the smaller store format  Target plans to open four TargetExpress stores in 2015, with three locations in the San Francisco Bay Area, and one in the Highland Park area of St. Paul. (Source

Securing the 9/11 Memorial Museum, Plaza and Pavilion a Huge Collaborative Effort That Took 10 Years

Lack of Foot Protection Carries a $308,435 OSHA Price Tag for New Jersey Logistics Firm

Diebold rolls out new anti-skimmer card - ActivEdge  ActivEdge approaches skimming from a different angle, literally, by requiring users to insert cards into the reader via the long edge, instead of the traditional short edge. By shifting a card's angle 90 degrees, ActivEdge prevents all modern skimming devices from reading the card's full magnetic stripe, eliminating the devices' ability to steal card data. ActivEdge prevents known skimming-related fraud by mitigating criminals' four primary attack vectors: external skimming, internal skimming, USB sniffing and device substitution. ActivEdge's encrypted technology inhibits criminal modifications to the card reader. Its encrypted communication to the ATM's central processing unit eliminates the ability to fraudulently capture and track data. In addition, each reader is paired with a specific ATM, precluding the installation of fraudulent readers. (Source

Quarterly Same Store Sales Results

Tile Shop Q2 up 0.3% with sales up 14.7%
GNC Q2 domestic company-owned stores down 4% with revenue down 0.2%

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Loss Prevention Research Council

The 2014 LPRC Working Group Planning Summit
August 18th – August 19th
Gainesville, Florida

The 2014 LPRC Working Group Planning Summit is designed to address the objectives, leadership and productivity of each LPRC Working Group/Action Team.

The summit is headed by Walmart's Senior AP Director Mike Lamb, and Co-chaired by Target’s CJ Rhein and Jim Kendall, as well as University of Florida’s Dr. Read Hayes.


LPRC Working Group Summit Agenda:

August 18th

• 7:15pm -8:45pm - WG Summit Dinner: Join the networking dinner made possible by a grant from Digital Safety (DiSa) Monday at Ballyhoo Grill.

August 19th

• 8:30am -12:30pm - Working Group/Action Team Review and Improvement: Review LPRC’s mission, research focus areas, and how the working groups and action teams make things happen.
     • Reviewing each current working group and action team’s objectives, leadership, membership, process and productivity for improvement opportunities.

• 12:30pm -1:30pm – Networking Lunch

• 1:30pm -2:30pm - LPRC StoreLab innovation tour featuring Walmart’s StoreLab
     • Transportation will not be provided

• 3:00pm -5:00pm - Benefit Denial product protection planning roundtable
     • Emerging trends in benefit denial
     • Real-world application
     • Potential pilot projects
     • Next steps

Dress is business casual; lunch and refreshments will be provided.

We will also be making this summit distance-participatory via web conference for LPRC retail members who would like to be a part of the conversation, but can’t be there in person. You can access the web meeting here starting at 8:30 on August 19th.

Please RSVP with your information and if you will be attending the LPRC Working Group Planning Summit by clicking here.

Please contact your organization or reach out to for any questions or comments.


Loss Prevention News Network
"Live in Ft. Lauderdale at the NRF Show 2014"

NRF's Women in LP Caucus

Joan Manson, VP of LP,
Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in LP Caucus

Joan Manson, VP of LP, Benefits, Payroll & Legal for The Container Store and Chair of the NRF’s Women in Loss Prevention Caucus Committee, sits down with Joe LaRocca to talk about the history of the Caucus and its mission to help grow and develop the presence of women in the LP field. With an annual meeting at the NRF Show, quarterly conference calls with industry leaders and a highly successful mentoring program, the Women in LP Caucus offers countless opportunities for networking and professional development to both men and women alike.

Episode Sponsored By:

LPNN Quick Take #10

In this LPNN Quick Take, Amber Virgillo meets up with Hedgie Bartol, Business Development Manager, Retail, for Axis Communications. Listen in on their lighthearted discussion as they discuss their backgrounds including Hedgie’s surprising degree. And on the more serious note what’s happening at Axis and how they are driving the shift to IP including their upcoming webinar.


Solution Providers, have a video or commercial you want to publish? Contact us.

Sponsored by The Zellman Group

Consumers recognize mobile wallets, but security concerns prevent widespread use The majority of U.S. consumers recognize digital wallets as an alternative to cash-based transactions, but use remains at less than one-third thanks to security concerns, according to a new study. The 2014 Digital Wallet Usage Study revealed that despite nearly 80 percent of consumers being aware of digital wallets—including major players like PayPal, Google Wallet, Apple Passbook—security concerns remain the main barrier to adoption, followed by lack of usability versus credit cards/cash (37 percent) and not being top of mind as a form of payment at the time of purchase (32 percent). (Source

Report: Consumers Feel Online Shopping Safer than In-Store  A new study on global fraud found more consumers believe their financial data is secure during online transactions than during brick-and-mortar transactions. Overall, nearly 30 percent of global consumers do not trust retailers to protect their personal payment information against breaches and hacking attempts. The ACI/Aite report said a three-pronged approach can restore consumer confidence in the face of breaches and the resulting fraud: implement a strong security and fraud-prevention strategy, communicate effectively and educate consumers. Also, banks need to step up and help retailers with that process. (Source

"Fraud is not a person - it is a dynamic grouping of statistics that deviate from the norm."
Stuart B. Levine, CFI, CFCI
CEO, The Zellman Group & Zellman Fraudnet


ORC News
Sponsored by Security Resources

Serial shoplifter arrested two times in one week after pulling gun on Target LP officer then hits another Target store Saturday  A South Carolina man wanted for pulling a gun on a Target employee last week after getting caught shoplifting was arrested Saturday while attempting to steal more merchandise from another Target store. At the store, a loss prevention officer confronted Waldrop, but rather than confessing, Waldrop pulled a silver handgun on the officer instead. He eventually eluded authorities when he drove off in a cream-colored car, Greenville County Deputy Drew Pinciaro said. However, less than a week later, police received a call at a different Target store in Anderson, about 40 miles away from the first store. Apparently the store’s employees had recognized Waldrop from surveillance photos posted across various Target stores. Waldrop was arrested and now faces charges for armed robbery and possession of a gun during the commission of a violent crime, both of which are felonies. (Source

Orlando woman admits to Organized shoplifting to support heroin habit  A 42-year-old Orlando woman, who admitted taking part in a shoplifting ring to feed her heroin habit, was arrested by Leesburg police Friday afternoon. Police were called to Lowe’s on U.S. Highway 441 by a loss prevention officer, who said several Hispanic males had been stealing items from the store and returning them in exchange for gift cards. The loss prevention officer said she saw a Hispanic male returning items like those recently stolen and went to look for a white female that has been seen with the men. The loss prevention officer said she spotted a woman, later identified as Sarah Oliver, reportedly concealing shelving items in her purse before leaving the store. Oliver was approached, her purse was checked and 52 shelf racks — worth more than $240 — were recovered, according to an arrest affidavit. (Source

Former CVS employee charged in theft of pills from store in Barnstable, MA  Marstons Mills woman was indicted Friday by a Barnstable County grand jury for allegedly stealing prescription drugs from the CVS where she worked. Nicole Morrison, 29, faces a charge of larceny of drugs. On Dec. 8, 2012, police responded to the CVS on Station Avenue in South Yarmouth, where Morrison had worked for several months, for a report of larceny. The store's Regional Loss Prevention Supervisor told Yarmouth police that Morrison had admitted to stealing pills during her shift. The supervisor told police that the estimated value of the missing pills was $3,500. When confronted by police, Morrison said she had started stealing pills about three weeks earlier when she became a pharmacy technician. (Source

Former Sears employee Theft Suspect Withdraws Plea  According to the affidavit of probable cause, police were called to the Sears store at the DuBois (PA) Mall on Sept. 16 to investigate an incident of employee theft. The loss prevention manager told police that she had been reviewing surveillance video of a new employee, Bawden, who worked in the jewelry department. On the video she could see Bawden taking cash out of the store register and putting it into her pocket. There were also questions regarding a Sears gift card that had been used at K-Mart three times by Bawden. An investigation continued and uncovered more thefts on surveillance video by Bawden. In all, eight incidents of Bawden taking money from the cash drawer were discovered, beginning Sept. 5 and ending Sept. 15. These totaled $367. (Source

Indiana Man who stole $18K in merchandise may be involved in another Walmart theft  We're told the man seen in surveillance video stealing from Walmart may have been involved in another local Walmart theft. Warrick County, Indiana Sheriff's Deputies tell us the man stole $18,000 worth of merchandise from the Newburgh store. Deputies say the suspect stuffed large storage bins with high ticket items, including iPhones and DVD players. Authorities say they think the man is working with another man who stole $4,000 worth of merchandise from an Evansville, IN Walmart. (Source

Serial Shoplifter with 15 arrests busted along with driver hitting Wal-Mart store in West Palm Beach

Rochester, NH man indicted in $1000 baby formula theft

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Metro police concerned about new Walmart Supercenter in Madison, Tenn. - Asking for more resources - Walmart Takes the Feedback Seriously  For Metro Nashville Police it also means a lot of headaches. Forty-seven percent of Madison's shoplifting incidents this year all happened at Walmarts. It's a huge drain on the department's resources. "It takes away from officers being in the neighborhoods addressing crime issues and quality of life issues as well," Gourdin said. Walmart officials say they value their partnerships with local communities. They say if there's a large percentage of shoplifting reports within Walmart stores that's demonstrative that their safety measures are working. It means they're catching shoplifters. A Walmart spokesperson issued this statement: "We constantly evaluate how we can be doing better in terms of our asset protection measures and we are constantly updating those measures." Officers say they have asked Walmart to add more resources. "We are looking for more partnership with the Walmarts to help us out," Gourdin said. It's not that police don't welcome the new business. In fact, they say they're glad it's here. A Walmart spokesperson said they change their security measures on a store-by-store basis and evaluate them that way. They say they appreciate the feedback and take it seriously. (Source

Charleston, SC Police search for gunman after man shot and wounded outside Northwoods Mall  A man was shot at a Charleston-area mall on Monday afternoon and two suspects fled from the scene, despite SWAT shutting down the mall and searching inside. According to officials, just before 12:30 p.m. officers were dispatched to the parking lot of Northwoods Mall near Books-A-Million in reference to a shooting. When police arrived at the scene they found a man suffering from a gunshot wound. The victim told authorities that he came to the mall to pick up a friend and there was an altercation between the two resulting in the victim being shot. (Source

Security guard stabbed by shoplifter at Whole Foods in San Francisco  A Whole Foods Market security guard in San Francisco is recovering after being stabbed by a shoplifter Monday morning. It happened at 8:30 a.m. at the Whole Foods on Haight and Stanyan streets. Police say the man filled a shopping basket full of groceries and walked out of the market without paying. The guard tried to stop the man, but the shoplifter then slashed the guard with a kitchen knife. The guard was taken to the hospital. Police found and arrested the shoplifter in Golden Gate Park. (Source

Shoplifter pulls knife on Safeway Employee in Longview WA  A Longview man was arrested Sunday after allegedly pulling a knife on a Safeway security guard during a shoplifting pursuit, according to police reports. Longview police were called to the 15th Avenue Safeway at 7:30 p.m. Sunday after a man allegedly stole a soda pop and left the store. The security guard chased the man, who pulled out a knife, waved it at the guard and told him it wasn’t worth getting hurt over, the guard told police. The man then ran off and the guard followed, keeping him in sight until police arrived and arrested. (Source

Harris Co. TX Sheriff's Office releases video of T-Mobile robbery  The Harris County Sheriff’s Office Robbery Division is releasing surveillance video of three armed suspects who assaulted and robbed employees at the T-Mobile store located at 12260 West FM 1960 on Wednesday, July 23, at 1:20 p.m. in northwest Harris County. Investigators say the suspects entered the store pointing a gun and yelling for everyone inside to get on the ground. The suspects’ faces were covered with bandanas. They demanded the employees open the safe and inventory cage at the back of the store. During the robbery, the suspects struck several employees and an elderly customer in the back of the head with the weapon. The suspects stole approximately 80 cell phones averaging in price at $400 each, as well as an unknown amount of money from the safe. (Source

Shoplifting mom left kids behind at Walmart in DeLand, FL  A local mother's attempt at shoplifting ended with her running from police, leaving her kids and facing child abuse charges. On Sunday evening, DeLand police said Rebecca Stoltz, 26, went shopping at Walmart with her 6-year-old daughter and 9-year-old stepdaughter. When she allegedly tried stealing $44 of clothes, she got caught by security, but in the panic of getting caught shoplifting, Stoltz ran from the store and left her kids behind. (Source

Using refrigeration-unit controls to ‘deep-freeze’ cargo theft  Globally, cargo theft is a multibillion-dollar industry. The types of goods stolen cover a wide range from electronics to clothing to tobacco products. The leading target of cargo thieves in North America, today, is food—meat in particular—a commodity that is typically transported by refrigerated trailers. Meat prices, driven upward by U.S. drought conditions in 2012, contributed to increased theft of meat products, a trend that continues. Yet, as some savvy refrigerated fleet managers are discovering, their trailers’ sophisticated refrigeration-control systems not only enhance the efficiency of delivery operations, but also help solve cases of cargo theft with certain options. (Source

Bomb Threat Forces Evacuation at Miller Lane Walmart in Dayton, Ohio

Lucky Brands Employee accused of $1200 in merchandise theft from Aurora, IL outlet store 

Teen charged in AT&T armed robbery in Crestwood, IL, shots fired

Armed robbery suspect shot and killed by police officer at S.C. gas station

2 men sought in Davie, FL jewelry store robbery 

George Zimmerman finds work as security guard in DeLand store

Two brothers arrested for armed robbery at Dollar Store in Tennessee

Lancaster, PA man charged in 55 Burglaries spanning southern Pennsylvania

Two Subway stores robbed in 1 hour in Colorado Springs

Kay Jewelers in the Alamo Quarry Market, San Antonio Texas the victim of a $9500 Grab and Run

Osterman Jewelers in the Franklin Park Mall, Toledo, OH smaller diamond switched for a larger, valued at $2999

Zales in Trumbull, CT hit by a Distraction Team for nearly $10,000 in merchandise

Zales Outlet in Tempe, AZ Hit by a Distraction Team/ Grab and Run for $5799, 1 CT diamond ring

Robberies and Burglaries

Approved Cash - Oklahoma City, OK - Armed Robbery
Bill’s Market - Middleboro, KY - Burglary
Brian’s Guitars - Hamden, CT - Burglary - thousands in guitars stolen
Cricket Mobile - Chicago, IL, - Armed Robbery - sentenced to 4 years
Cumby’s - Rochester, NH - Armed Robbery - suspect believed tied to other robberies
CVS - Hanover Co, VA - Armed Robbery - Police release photo
Domino’s - Houston, TX - Armed Robbery
Exxon - Chesapeake, VA - Armed Robbery - suspect shot by clerk
Farmington Pawnsters - Farmington, ME - Burglary
Freedom Market - Sioux Falls, SD - Armed Robbery - Police release video
J&K - Albany, GA - Burglary
Little General - Beckley, WV - Armed Robbery - suspect beaten by employees' husband
Maplefields – Colchester, VT - Armed Robbery
Pawn America - Roseville, MN - Armed Robbery - suspects identified
Stop-N-Go - Janesville, WI - Burglary
Tic Toc - Slippery Rock, PA - Armed Robbery - 2nd time this month
Walgreens - Owasso, OK - Armed Robbery  
7-Eleven - Morrisville, PA - Armed Robbery - suspect robs same store twice


Vendor Spotlight

Agilence Announces New Automated Compliance Module for Retail 20/20

Enables automated notification of exception events and provides workflow tools for compliance

MOUNT LAUREL, NJ, - Agilence, Inc., the leader in cloud-based exception reporting solutions for retail, today announced the release of ACT, Automated Compliance Tool, for Retail 20/20. ACT enables retailers to define alert triggers based on individual events, summary data or KPIs and to create workflows for triaging and reporting on the subsequent alerts. ACT is a highly sophisticated yet intuitively simple application that automatically monitors incoming data for specific user defined exception events and provides automated notification and workflows for each alert. These alerts are coupled with supporting information and sent directly to store managers and other field personnel for investigation.

“ACT is a major step forward in the evolution of exception reporting,” said Derek M. Rodner, VP of Product Strategy, Agilence, Inc. “The solution delivers unprecedented results and our customers are already seeing significant improvements in efficiency with its automated notification and workflow management capabilities.”

Rules-Based Compliance Engine: ACT has a sophisticated rules engine that enables retailers to define complex monitors that include multiple data sets and vary the thresholds by region, district, risk class, store, etc., along with frequencies including: daily, weekly, and monthly

Automated notification: The new engine also enables email & SMS notifications to be sent to multiple roles and users based on severity so that users only need to react if exceptions are identified and assigned.

Workflows and Reporting: Each alert includes a specific action and recommended resolution. Tracking of alerts resolved and unresolved provides the basis for compliance management, enabling district managers and corporate-level users to monitor their direct reports and verify that alerts are being acknowledged and investigated.

Download the Retail 20/20 Automated Compliance Tool datasheet here.

About Agilence
Agilence ( is the industry leader in next-generation exception-based reporting solutions for retail loss prevention and operations. Agilence develops Retail 20/20, a highly flexible and powerful, cloud-based reporting solution that provides visibility into daily store operations to reduce fraud and operational inefficiencies. Retail 20/20 provides users with a complete view of their business, empowering them to make informed decisions faster, to increase efficiency and improve profit margins across the enterprise. Founded in 2006, Agilence, Inc. is headquartered in Mount Laurel, NJ. To learn more about Agilence, please email or call 856-366-1200.

Derek M. Rodner


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The Right Way to Unplug When You’re on Vacation  Vacations are for escaping the daily grind, but that doesn't mean you have to unplug completely from the internet. You may have a more enjoyable vacation if you stay connected; to the fun that is! This will take some planning and self-discipline, but here are some tips on how to disconnect from work. (Ask yourself)

5 Tips For Getting Back To Work After A Vacation  Going back to work after a much needed getaway can be difficult. Your vision of what it will be like upon return and the actual reality of it are different. Here are some tips to avoid post-vacation crush. (Plan of attack)

How To Clear Your Mind And Your Inbox And Actually Take A Vacation  A Glassdoor survey said that American's only take a quarter of their allotted paid time off, and over half work while on vacation. Why are we so bad at taking advantage of our paid vacations? Use these guidelines to help you focus on the fun, not what's going on at work. (Make a plan)

See It Through: 5 Steps to Finishing What You Start  Every day you’re juggling multiple balls to keep your business and personal life going, but sometimes you need to focus on one task at a time to see it through. Finish what you start with these five steps. (Make it a point)

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At the end of most interviews, candidates are given the opportunity to ask questions. Surprisingly enough, most candidates are unprepared for that question, itself. So take the time in your preparation to develop a few well thought out questions that reflect your knowledge of the company, their future plans and how you fit within them. Certainly your questions should also focus around the variables that increase the success of the specific position you're applying for and not deal with the benefits, salary, or work schedule, travel requirements, or expenses. As these questions will turn off an interviewer and are premature. Your questions should be a reflection of the type of executive you are and will be if they hire you and therefore should be designed to show how you'll be successful and valuable for their organization.

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Upcoming Events

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CCROC Annual Training & Conference
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NE ORC Symposium and Trade Show
September 18, 2014
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