The D-D Daily Mobile Edition

August 5, 2013

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News Brief
Sponsored by WG Security Products, Inc.

Tim Gorman was named Divisional Vice President of Asset Protection for Walgreens.  Tim was previously the Senior Director for Asset Protection & Business Continuity for Walgreens for over two and a half years. He has held a number of Loss Prevention leadership roles with the company over the years, including Director of Asset Protection and Store Operations manager for Walgreens. Tim has worked in the LP industry for over 18 years. Congratulations Tim!

Video analytics market to grow worldwide and hit $1B annually in 2016  The global intelligent video analytics market is poised to grow at a CAGR of 31.4 percent from 2012 to 2016, a rise fueled by operational advantages afforded by such products, as well as more competitively priced surveillance cameras. The report forecasts that the year-over-year growth rate for the global intelligent video analytics market, which from 2011 to 2012 grew by 30.3 percent, will reach 31.2 percent in 2014, before climbing to 31.9 percent by 2016, when the global market could near $1 billion. The growth projection for the period 2012-2016 is a lot higher than that of previous years, owing to significant changes in market dynamics, including the proliferation of the cloud. While the North American market is projected to continue to grow in that timeframe and accounted for the highest share of growth in 2012, it is unlikely to do so at a staggering rate due to the market’s relative maturity. (Source securitysystemnews.com)

Retailers Still Finding Footing for B-T-S
Retailers can only hope the early stages of back-to-school aren’t a harbinger of holiday. As stores resort to virtually every device in their promotional toolboxes to build buzz for the b-t-s season, what had been already modest expectations are becoming even gloomier. Researchers note the strength of year-ago sales as just one of several challenges faced by stores looking to move healthy amounts of apparel, footwear, computers and tablets and more algorithmic school supplies. Customer Growth Partners’ projecting a seasonal increase of 3.4 percent for traditional b-t-s categories, below the 4.2 percent gain registered last year. (Source wwd.com)

Five Common Legal & Regulatory Challenges With Social Media
 With it now clear that social media is here to stay, regulators are playing catch-up to address these new layers of complexity. Forrester identified over a dozen regulations in North America and Europe that have direct implications for how organizations manage social media. What’s more, new rules from the FDA and others are also likely on the way. Across these laws and regulations, there are five common categories of requirements controlling how organizations manage social media: Data protection and privacy, Employee rights, Disclosure and third-party endorsement, Governance and oversight, and Information archiving and retention. (Source csoonline.com)

Understanding online incident response: 5 tips to make IR work for you
  Incident response is a plan that evolves over time to keep your organization best prepared against likely threats. CSO talked to industry experts at Black Hat about the ups and downs of IR, and how to develop a plan that's right for you. (Source csoonline.com)

Alibaba Tackles Counterfeits in China
Alibaba Group Holding Ltd. is stepping up its battle against rampant counterfeiting in China, as it gears up for one of the technology industry's biggest initial public offerings. Later this month, a group of Alibaba officials will travel to the U.S. to meet with representatives from brands, industry associations and the government in Los Angeles, New York and Washington to discuss intellectual property issues, the company said. It has been continuously upgrading the system to delete listings for counterfeit goods. Alibaba said it blocks some items from being posted on Taobao using filtering mechanisms based on certain keywords used by sellers to describe counterfeit goods. (Source wsj.com)

Supreme Court refuses to delay California prison releases - 10,000 to be released by end of year
  The Supreme Court on Friday refused to delay a court order for California to release nearly 10,000 inmates by year's end to improve conditions in state prisons. State argued releasing 10,000 inmates will involve violent criminals, overwhelm local law enforcement. Editors note: How will this impact retail crime? (Source lawofficer.com)

July Same Store Sales Results

Walgreens up 6.3% with sales up 8.8%


Last week's most popular news article --

ORC Trio? - Shoplifter uses stun-gun on Target Asset Protection officer and causes "significant injuries" to another Target employee in Nashville, Tenn.  The suspect and her two young female accomplices are being sought by investigators following the incident at the Rivergate Target store last Sunday evening. While being questioned by Target security, police say one of the female suspects "in pink lipstick, with a pink ribbon in her hair," pulled "a pink-colored stun gun, out of a pink bag," and used the weapon on the officer. Metro police said a store worker different from the security officer was the one who had been "significantly injured" as the suspect fled by individuals in the Target store. Madison precinct Lt. Curtis Watkins told News 2 the female suspect who was briefly detained could face "charges for felony aggravated assault and shoplifting." The two other suspects both fled the scene before they could be detained, but Lt. Watkins indicated the pair could also face shoplifting charges. Lt. Watkins said the trio "had a plan and were working in concert." (Source wkrn.com)



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EHS & Safety
 
The Five Safety Questions Your CEO Needs to Ask  It is important for the leader of the organization to make safety in the workplace a priority, and a topic that demands attention. Typically, the person who defines what is important and has the most influence on organizational behavior is the person at the top of the chain, the CEO. Realization strategies, a strategy that helps reduce "what if" scenarios and allows the company to think differently,
encourages change in behaviors of those in leadership positions, and helps develop a mission to bring safety performance to a new level. Use these safety questions to bring your team to the point of realization and bump up your safety performance! (Source ehstoday.com)

The Science of Behavioral Safety 101: A Little Praise Goes a Long Way  There is certainly a lot of science to support that positive reinforcement is the most powerful tool when it comes to maintaining desired employee behavior. When creating your safe work environment keep this effective, and free tool stashed in your arsenal to maintain safety in the workplace. Positive reinforcement and especially praise, will help generate openness to change, and by following these steps you can sustain a culture of safety: Self expectations-tell people what you want to see; Educate- give people the tools and information they need to be successful; and Build accountability- prepare managers and leaders to incorporate a proper measure of positive reinforcement into daily safety rounds. (Source ehstoday.com)
 

Retail Crime News
 
Security Guard Stabbed to Death in 99 Cent Store, Officers Arrest Suspect at the Door in Salinas, Calif.  Victor Sosa was murdered inside the 99 cent store on Laurel Drive. As employees made their way outside, emotions began to pour. Because just an hour before, paramedics rushed their security guard, to the hospital. The victim, who worked for Admiral Security, eventually died of multiple stab wounds. Salinas Police say the suspect, 22-year-old Richard Gutierrez first walked in and out of the store several times. The last time he walked in, he went up to Sosa, grabbed him and a fight began. (Source kionrightnow.com)

Police Officer shoots suspect outside Cincinnati area outlet mall.  Monroe police were sent to the shooting at the Cincinnati Premium Outlets about 9 p.m. on Saturday. Lt. Brian Curlis with the Monroe Police Department said officers responded to the outlet regarding several suspects stealing, and when officers approached, Jamarcus Brown, 22, of Dayton, fled on foot. Curlis said Brown entered a vehicle, and when Officer Chad Caudill was in front of it, Brown accelerated and Caudill ended up on the hood of the vehicle. Authorities said Caudill then fired shots through the windshield of the car, striking Brown. Brown was treated and released from Atrium Hospital and taken to the Warren County Jail. He was charged with assault on a law enforcement officer, obstructing official business and failure to comply with the lawful order of a police officer. (Source wcpo.com)

3 busted in coupon scam at West Melbourne Publix  Three people, one of which was a grocery store manager, create scam to net thousands of dollars of goods using fake coupons. "She used $647.54 worth of coupons, and she paid a grand total of 87 cents," Det. Antonio Romano said. Surveillance photos show 31-year-old Jennifer Ann Bailey, with kids in tow, making the purchase. Also in the picture, according to police, was 28-year-old Matthew Heath, a store manager and the cashier for the purchase. "They were making fraudulent coupons, altering coupons they found online. Making it so it wouldn't look odd to Publix," said Detective Romano. The phony coupons were from Target, a competitor, which Publix accepts. In some transactions, Publix owed her money. For his effort, police said, Heath would be given $20 per transaction, and over time he got around $1,000 total. Over several months, the scammers got away with nearly $20,000 in fake coupon products by making around $600 worth of purchases at a time. As for the food, investigators said they gave it away. "They would donate the food to local churches or food pantries with the intent, I believe, to be looked at high in the community," Romano said. The other suspect, 50-year-old Debbie Dalton, was just arrested for her role in the bogus coupon scheme. (Source cfnews.com)

Three suspects flee Gainesville Best Buy following a botched burglary, one arrest.  Three suspects all left Jacksonville around 12:30 a.m. in a vehicle that was later reported stolen and headed for the Best Buy store in Gainesville. They arrived around 2 a.m., and two suspects began using a sledgehammer and wire cutters to break through the concrete wall of the store. About 45 minutes later, they managed to get into the store where they tripped the store’s alarm. At around 3 a.m., GPD arrived and saw one of the suspects climbing through the hole. Numerous officers and Alachua County Sheriff’s deputies converged on the scene and began setting up a perimeter. The cameras showed the two suspects walking through the store and putting merchandise into a shopping cart. They went in and out several times as they piled up the loot — 34 new iPads, five MacBook Pro boxes and a desktop MacBook — worth a total of $27,000. When the suspects saw the police, they ran off. All of the merchandise was recovered by Police. (Source gainesville.com)

Family Dollar robbery suspect arrested in Tulsa; because he was locked out of his car.  Police responding to a bar in Tulsa found a man locked out of his car; the description of the man match that of a suspect wanted in a Family Dollar robbery that occurred just two hours prior. Michael Thomas was taken into custody; a second suspect is still at large. Both men are accused of robbing the Family Dollar store at gunpoint, no one was injured. (Source fox23.com)

Police seek 3 suspects in armed robbery at Altamonte Springs Publix.  Police investigators are seeking the public's help in finding three men suspected in an armed robbery at a Publix supermarket Sunday night in Altamonte Springs. The men, wearing masks and jackets, entered the Publix store on East Altamonte Drive just before 10 p.m. "brandishing handguns," police said in a statement, and "ordering employees to take them to the cash office." According to the Police Department, the employees complied, and the suspects fled the store with "an undisclosed amount of cash." (Source clickorlando.com)

Topeka Family Dollar robbery suspects flee with the contents of the safe.  Topeka Police are investigating another armed robbery, this one to a Family Dollar Store in east Topeka. According to Police, around 9:40pm Saturday evening, two men walked into the store with a silver revolver and demanded money, while several employees and customers were inside. No one was hurt. (Source m.cjonline.com)

Gunmen tied up workers, customers in Apopka McDonald's robbery.  Police say they are searching for the gunmen who tied up workers and customers during a robbery at an Apopka McDonald's on Monday morning. Police said the gunmen stormed the restaurant off of Rock Springs Road and zip-tied the manager, who was pregnant, two workers and a customer. The gunmen then put the victims in a back room and stole an undisclosed amount of money, along with their cellphones and watches. None of the victims were injured. (Source cfnews13.com)

Michigan Hardware store owner follows Shoplifting Suspect home.  Hitting the store four times in the last few weeks, the store owner’s had video of the thefts but no arrest. Finally the suspect returned to the store and was again planning to steal, but the store was a little too busy. The manager of the store recognized the suspect and followed him all the way home. Police have made the arrest. (Source wzzm13.com)

Walmart robbery suspect leads Sarasota County Sheriff's on a chase.  Sarasota County Sheriff's Office deputies arrested a man early this morning, after he robbed the Walmart in Manatee County. A Manatee County Sheriff's Office report states authorities arrested 32-year-old Fred Jones around 3:33 a.m. today. Jones stole $513.54 worth of goods from Walmart by placing them in a garbage can in his shopping cart and fleeing the store. A loss-prevention officer at the store followed the suspect to his vehicle and confronted him. Jones told the man, "If you put a hand on me, I'll shoot you". The agent let Jones go. The suspect fled to Sarasota County, where the Sarasota County Sheriff's Office initiated a pursuit of the suspect for unrelated charges. Sarasota deputies located the stolen property in the vehicle and notified the Manatee County Sheriff's Office, which then responded to the traffic stop. The stolen merchandise from Walmart was returned. No one was injured during the incident. The suspect had an outstanding felony warrant. (Source bradenton.com)

Sioux Falls cell phone burglary caught on tape.
A cellular phone store was burglarized in Sioux Falls, the owner reports 50 to 80 phones and tablets were stolen, valued at $6000. Thieves were able to gain entry to the store by breaking a window; they were in and out of the store in less than 90 seconds. (Source keloland.com)

Fires started at Walmart and Lowes in Catskill Commons Shopping Center; reported minutes apart.  Police are reviewing surveillance tapes and interviewing store employees. Damages were very minor, both stores were closed during the investigation. Police and Store management are very concerned. (Source cbs6albany.com)

K9 dog killed in crash as Officers responded to an armed robbery at Sprint in Illinois.  The unarmed trainer and canine were responding to a reported armed robbery in progress at a Sprint store in Peru, Illinois, when their vehicle was struck by another. The Belgian Malinois, Kali was thrown from the responding cruiser and was killed. Kali was the first Peru police dog killed in the line of duty. Police are investigating the armed robbery, no one has been arrested. (Source mywebtimes.com)

 

Press Release
 



NFSSC CHANGES NAME TO
RESTAURANT LOSS PREVENTION & SECURITY ASSOCIATION

 

The National Food Service Security Council (NFSSC) announced today at its 34th Annual Conference that it has changed its name to the Restaurant Loss Prevention & Security Association (RLP&SA). The change comes after a 16 month brand evaluation, according to James Brussow, President of the RLP&SA.

“That branding assessment convinced the organization that it needed to not only deliver a name that more readily identified with industry professionals, but also one that clearly communicated the organization’s brand value - one that focuses on the awareness of essential services, including content and resources, surveys, white papers and research - that our member companies need to be better prepared and mores successful,” says Brussow, who also is the Director of Security for Dave and Buster’s.


“NFSSC has had a great name for 30+ years,” says Brussow. “But times have changed, the role of the LP professional has changed, and we felt this new brand not only helps to better identify with our industry professionals and practitioners, but also addresses an opportunity to reach out to new members who may not have associated themselves with the old brand.”

“We believe it’s very important to have a clear name and brand that describes our membership and what we represent,” added Jim Forlenza, Executive Director, RLP&SA. The new name emphasizes the multi-faceted role the loss prevention expert now plays – from loss prevention, to security, to safety and risk management – today’s professional now wears multiple hats. “You’re seeing the changes even with job titles among our member organizations,” noted Forlenza.

RLP&SA is the nation’s only trade association dedicated to loss prevention, security and risk management professionals in the restaurant industry.

The RLP&SA Annual Conference runs through August 5, at the M Hotel in Las Vegas. For up to date speaker and conference details, or other event info, please visit, www.RLPSA.com. For more information about RLP&SA membership or the annual conference, please contact Jim Forlenza, Executive Director, jim.forlenza@rlpsa.com, or at 240-252-5542.

About RLP&SA
The Restaurant Loss Prevention & Security Association brings together loss prevention, security and risk management professionals from the casual dining and quick service restaurant chains for educational networking, benchmarking and professional development opportunities. The mission of RLP&SA is to educate and inform its members on those topics that help improve and enhance the safety and security of their employees and customers, while being an advocate for the food service industry.

 

ORC News
Sponsored by Protection 1

Organized retail theft ring busted operating in Chandler and Mesa, Arizona  Since June 2013, detectives from the Chandler Police Department, in conjunction with personnel from Fry’s Food Stores, have been working a case involving a retail theft ring operating in Chandler and Mesa. The suspects in this case, Maria Guzman (29), Manolia Guzman (32) and Roman Dominguez (46) have all been taken into custody for trafficking in stolen property. Maria Guzman and Manolia Guzman are also being held for ICE as they told investigators they were illegally in the United States and had purchased fake identification cards and social security cards for their use. The trio was involved in a fencing operation (taking in stolen goods and selling them at a discounted rate) located at a home. Through the course of the investigation it was determined the trio was requesting items such as Tide, Tide Pods, and Huggies diapers size 4 and 5. They requested that other products, including electronics, clothing, purses, household products, baby formula/drinks, tires, and liquor, be brought to them so they could sell the stolen items. Thieves, knowing they could sell the products to the ”fence” would then go out to local retailers and commit large scale organized thefts and bring the stolen items back to the ”fence” where they would be sold for much less than the retail price. It was further discovered that Manolia Guzman was also selling products from her home in the 600 block of South Hobson Street in Mesa. Fry’s Food Stores, working in partnership with the Chandler Police Department, supplied products, allowing undercover officers to make multiple “sales” to the fence. Following the undercover operation, search warrants were served on the residences where the stolen products were being sold. In each case, a portion of the property that was sold during the undercover sales was recovered, along with a large amount of cash. The total dollar amount lost by Fry’s Food Stores in the Chandler area is approximately $7,000. Fry’s and other valley retailers have continued to work closely with law enforcement to combat organized retail theft. (Source chandlerpd.com)

Polish "Gypsy" Theft Organization Operating in Tenn., Georgia, Illinois, and Ohio  Two males: one with a Canadian ID and Polish passport and the other from Chicago were recently apprehended with a jamming device on July 24th. The same group has been very active in the Midwest for quite some time with previous arrests and family members. One law enforcement executive is looking to share information and combine resources for an ORC prosecution. (Source linkedin)

Vancouver woman charged in ORC gift card crime ring - with ring leader/brother still on the run  Amanda K. Engh, 33, faces charges of money laundering, criminal profiteering and criminal conspiracy at her Aug. 9 arraignment. Judge John Nichols held her on $30,000 bail. She was part of the ring her brother Fred Engh was operating. He is still on the run. The crime ring involved a network of shoplifters who stole merchandise and then returned it for store credit on a gift card, according to the Clark County Sheriff’s Office. The shoplifters, known as “boosters,” allegedly sold the gift cards to Fred Engh for 40 percent to 75 percent of their value. Fred Engh, in turn, allegedly resold the gift cards online for hundreds of thousands of dollars in profit over at least a three-year period. He is charged with more than 50 counts, including leading an organized crime ring, money laundering and theft. His sister was arrested Thursday after an extensive investigation of a bank account allegedly connected to the ring, as well as text messages and a recorded jail phone call between the brother and sister. (Source columbian.com)

Reading, PA., ORC ring member agrees to testify against three others in theft ring   Milton Tyrone Williams, 49, pleaded guilty to theft charges on Wednesday in Common Pleas Court and was sentenced to nine to 23 months in Chester County Prison, plus an additional three years probation. He was convicted for being part of a crew of thieves who stole numerous items from the Sam’s Club store in Exton on two occasions in December and January. As part of his sentence, Williams agreed to give truthful testimony against three others who authorities believe were part of a ring that allegedly preyed on retail stores in Berks, Lehigh, and Northampton counties. (Source dailylocal.com)


Victoria’s Secret Thief makes off with $1450 in panties.  Police are looking for the man got away with approximately 100 panties from a Victoria's Secret store in a northern Ohio mall. Workers didn't have a good description of the suspect. Similar panty raids have happened locally and around the country with the thieves taking the stolen goods and selling them to women right on the street. Police said the incident happened on July 25 at the South Park Mall in Strongsville. (Source newsnet5.com)

“Protection 1 is proud to be sponsoring the D-D Daily ORC column to ensure the LP industry gets the information, education and critical data they need to fight this national epidemic.” Rex Gillette, VP Retail Sales, Protection 1.

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New Product Rollout
 

 

Introducing Vensafe –
ZERO Theft Dispensing System

Over 5,000 retailers throughout Europe have drastically reduced or eliminated shoplifting and employee theft. Their secret? Vensafe, a post-POS dispensing system that Intelligent Loss Prevention is proud to bring to the U.S. market.

Vensafe dispenser secures small, high-value merchandise that cannot be retrieved until a shopper completes his transaction at the POS and scans a valid product receipt at the Vensafe dispenser. To use Vensafe, high-value merchandise is moved into the secure Vensafe dispensing unit. Product cards replace actual merchandise at the shelf level. Optional touch-screen kiosks provide additional shopping opportunities. These freestanding kiosks display an unlimited number of products and can be located anywhere throughout the store, especially at checkout lanes. Shoppers select merchandise using the touch-screen kiosk, which prints a paper ticket.

Vensafe is easy and convenient for shoppers:

1. Select merchandise using product cards and/or touch-screen kiosks.
2. Pay at checkout and receive an activated Vensafe product receipt.
3. Retrieve merchandise by scanning product receipt at the Vensafe dispenser located between checkout and store exit.

Vensafe Benefits

• Prevents internal and external theft by limiting product handling to post checkout
• Promotes an easy “Select, Pay, Retrieve” shopping experience
• Eliminates labor of managing EAS devices or locked cases
• Works with merchandise that requires age-identification such as certain medications and tobacco
• Increases product exposure with product cards and/or touchscreens in multiple locations throughout the store
• Streamlines inventory management with large capacity and screen that displays stock levels
• Sends SMS notifications when restocking is needed
• Integrates with store’s exisiting POS system and loyalty programs
• Holds up to 80 different product types and 1,600 sale-ready items per dispenser
• Reduces floor space, inventory and staffing for key items such as tobacco

Testimonials

“No one can steal from our Vensafe. We have increased sales and haven’t experienced any theft at all.”
Rema 1000 – Supermarket chain with over 500 locations throughout Scandinavia

“Both customers and employees have reacted very positively to Vensafe. We now have zero shrink due to theft.”
Kvickly – Supermarket chain owned by Coop Danmark – Denmark’s leading retailer

“Sales have increased by 15%, and we use just a fraction of the time to refill stock.”
ICA Group – Swedish retail group with over 2,100 of its own and retailer-owned stores


 

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Tim Gorman was named Divisional Vice President of Asset Protection for Walgreens.
Joe Frattitta
was named Director of Training for Communications & Investigative Analytics for Saks Fifth Avenue
Max Creason was named Asset Protection Supervisor for Ralph Lauren Global Supply Chain.
Kimberly Raish was promoted to Area Loss Prevention Manager for Sears Holdings Corp.
Mike McDonald was named Regional Loss Prevention Manager for CVS.
Dustin Hudgins was named Regional Loss Prevention Manager for Payless Shoe Source.
Steve Hanks was promoted to Area Loss Prevention Manager for Sears Holdings Corp.
Alan Shippen was named Loss Prevention Manager for Duty Free Americas.
Geran Maples was named Area Loss Prevention Manager for Sears Holdings Corp.

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As a leader not only do you have to talk the talk, you have to walk the walk. You have the title, role and responsibility for leading your company, it is a must that you act that way too. Don't be caught in denial that you're actually in way over your head, and ask yourself these questions to find out if you are. Next, find someone to help guide and set you straight! (No More Excuses)

How You Can Get Motivated to Reach Your Goals 
Everyone goes through the same emotions: no or little energy to work creatively and with enthusiasm, feeling mentally and emotionally drained, all the excitement of a new project or career is just gone. Poof! What are you to do when that motivation seems gone? Follow these steps to regain your lost motivation and stay enthusiastic until you have achieved you goals. (Readjust your focus)

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15 Business Etiquette Rules Every Professional Needs to Know  Professional social situations can be a bit awkward and touch-and-go at times, but if you know these etiquette guidelines from the book "The Essentials of Business Etiquette" you will know how to introduce yourself to someone, and how to behave during those business luncheons or dinners. (When being introduced, always stand up)

5 Tips to Get a Productive Night's Sleep 
The suggested eight hours of sleep is hard to attain in today's society.  We have too much to do and not enough time on our hands, so what is the first to go? Sleep. That lack of sleep can become more of a problem for your work, though, resulting in underperformance, and ultimately a less active brain. Fix your sleep problems with these steps and (turn your sleep into success)

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Building Relationships outside of the LP world

As creatures of habit we all tend to stay within our own comfort zones and our own groups. It's a normal tendency and a continuation from our high school days of staying in our clicks. And while it appears to be the safe thing to do that too can offer some real challenges as we progress and expand that group to include the industry as a whole later in our careers. A subject worth more discussion in another Tip column that may prove to be eye opening for some given this writer's experience.

Building relationships with executives outside of the LP world can be one of the most important keys to your success both in your current job and for your long term career development. And while everyone agrees about its value very few actually focus and invest time on it because it literally requires you to get out of your comfort zone and expand your internal and external networks and take a risk. In your current job it can be as easy as going to lunch or preferably dinner with store managers, DM's, RVP's, and corporate executives and investing your time with these executives and getting to know them as executives and as individuals. A key to that interaction is to make it about them and not about you. Use the conversation to learn about their opinions and priorities and make sure you can add intellectual value beyond your LP profession. Show them that you're a student of retail that just happens to be a subject matter expert in loss prevention. Try to approach it as a learning experience and where ever you can add value and don't be afraid to debate an issue. Quit frankly, if it's done correctly, you'll gain more respect and be remembered longer because you had the courage and maturity to initiate a healthy debate. Remember, however, that before one of these dinners it might be wise to go online and do a little research on your current company and you may even want to research the companies the executives you're having dinner with came from in their previous jobs just to make sure you have all the information you need to truly have a great conversation. Being a good conversationalist goes a long way and it requires energy and time but the rewards long term are well worth it. Remember you only have one chance to make a great first impression and these meetings are all about making a great first impression. And by the way always send a follow up thank you email the next day and keep it short.


Just a Thought,
Gus Downing

Gus Downing

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